Customer Reviews for U-Haul Moving & Storage of Terre Haute

3459 comentarios

4111 Wabash Ave   Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

(812) 232-0533

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(812) 232-0533

4111 Wabash Ave
Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEROME S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimbra N. 
Clasificación:
5.0

I moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!

CHELSEY B.  |  Overall Experience 
Clasificación:
3.0

Provide the equipment originally requested and promised that it would be ready for pickup 24 hours before the pickup up date. It was not there and other arrangements had to be made at the last miniute

KENNETH P. 
Clasificación:
3.0

I received a call on Wednesday stating that I would have to drive to Columbus Indiana to pick up my rental. I reserved this on 5/24/21 with a credit card. The man at customer service was rude, laughed at me and continually huffed and muttered under his breath stating there wasn't anything he could do. It wasn't until I requested a supervisor (4 times) that I was helped. Do better UHaul!!!! Will NEVER rent from you again!!!!

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SILVIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
5.0

Great service

Jeffery S. 
Clasificación:
5.0

Additional staff. When I arrived for pick up there were 3 customers waiting and a truck delivering with only 1 worker that I saw. He did a great job trying to cover everything.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLI-ROSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINA B. 
Clasificación:
5.0

The customer service at the Terre Haute location was amazing. Very friendly and welcoming. I'm not happy that I was charged for two dollies and they were not in the truck when I got home. I called customer service immediately and a request to not be charged for the equipment was issued but I still was charged 17.00 extra dollars.

DEANNA S. 
Clasificación:
3.0

Everyone was very friendly, but the actual building where I went to check in was unattended. I waited probably 10 minutes before someone came and helped me.

Sarah L. 
Clasificación:
5.0

Entrap location and quick drop off.

Cindy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

It was prefect

BRIAN B. 
Clasificación:
5.0

I did al paperwork on line. Pickup was fast. Took less than 5 minutes. Associate was very helpful and gave me all the information I needed to safely operate tow dolly.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rheana P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
4.0

It was good in every way.

Harry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F.  |  First Impressions 
Clasificación:
5.0

This location was great with helping me resolve a company issue. I had made a reservation for this location online and unbeknown to me it was changed to a location 89 miles out of my way. I was supposed to have been contacted about the change in location and instead only received a call an hour before pickup time to confirm I was coming. Since I was only renting one way and was over 3 hours from home already I was in a bad place. I called the reservation number and it had a wait time of 40 minutes.... This location was completely booked up but helped me by calling other renters to confirm their reservations and were able to help find a solution. This great staff at this location is the only reason I would ever consider using a uhaul again.

RUTH B. 
Clasificación:
3.0

Communicate where to leave car and what to do upon return.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA M. 
Clasificación:
5.0

William and Gregg was such a great help

WILLIAM K. 
Clasificación:
5.0

The dude with the Deadpool hat was nice asf. Thank you Deadpool hat guy. You rock!!

Trenton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith J. 
Clasificación:
5.0

Make sure that all features of the vehicle work accordingly. It was a very warm day yesterday and the A/C in the truck that I was given to drive did not work. ¡Gracias!

JERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
3.0

They told me the truck had a full tank of gas when I picked it up. I drove it less than 20 miles and it took $20.90 to fill it up. The price of gas was around $2.78 per gallon.

Mark M. 
Clasificación:
2.0

The windows were filthy! There was an oily film covering the inside of the all of the windows. I had to clean it before I could drive it.

NICHOLAS B. 
Clasificación:
5.0

Checked that truck in in less than 5minutes and I was on my way. The customer service agent came out and inspected the vehicle and was friendly and efficient. Great job at this location :)

Donna H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
3.0

The 20' truck that I was using broke down only an hour after I departed my location. The reason for the mechanical failure as told to me was an overfilled transmission. I would have concerns about the efficiency of the maintenance body.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY A. 
Clasificación:
2.0

Truck road so rough. Felt like back tires were bad and either belts broken or tread separating. Truck only got 6.6 miles to the gallon when I asked would get about 12. Just a very disappointing overall experience using U-Haul. Have used in the past with great success but not this time.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy W. 
Clasificación:
3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Keisha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Machele W.  |  First Impressions 
Clasificación:
5.0

Everything was great for me. The employees were friendly and helpful. They were also very accommodating with my issue after getting my purse stolen. They knew what to do so that I was still able to keep my reservation. I will use u-haul again especially that location.

SHARON H. 
Clasificación:
4.0

I recommend offering military discounts.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Debra T. 
Clasificación:
5.0

The first place on E 38th St Indianapolis should be removed. They could not care less whether they had the equipment or about customer service

Tammy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

Always great customer service. Everyone is friendly and prompt to get you in and out quickly

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayllie P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

judy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
1.0

A very large majority of the staff at Uhaul do not understand how to navigate through, process, or otherwise provide meaningful assistance with Ubox services. Morning staff is consistently more helpful than evening staff, so call early if you're calling. Speaking of calling, hold times for evening calls are well over an hour. I made several calls to locate my stuff and subsequently spent several hours on the phone. Again, call early, not late, for the best service. Uhaul is entirely incapable of fulfilling their own terms for Ubox services. They are understaffed, under developed, and underprepared. For the love of god don't use Ubox to ship your bedding or other essentials unless your truck is comfortable to sleep in or you've got alternative options available. The schedule they provide you has an accuracy of about +\- 5 days. Just be prepared.

Cody W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLI F. 
Clasificación:
4.0

Customer service was amazing..

CHERYL M. 
Clasificación:
4.0

I returned rented vehicle and trailer 2 days early clean and with more fuel than when it was rented but received no refund for my good faith efforts. This seems to be a poor business practice which takes away money from honest paying customers.

PHILLIP C. 
Clasificación:
3.0

The truck was not cleaned and the mirror was not in working order. The agent taped the mirror back on and made apology saying it was the only truck they had that met out needs. It worked, but it was not a good experience.

Paul B. 
Clasificación:
5.0

All was good!

BARBARA K. 
Clasificación:
5.0

Greggory went above and beyond to ensure a great customer experience!

Virginia T.  |  First Impressions 
Clasificación:
5.0

Greggory went above and beyond to ensure a satisfied customer. THANK YOU!

Virginia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Employees were nice and helpful. Good place.

Ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

There was an employee named William that was extremely professional and delightful to deal with. He took great care with communication and satisfying all of my needs during multiple trips to the store. I couldn't highly recommend this place more and this organization is better with employees like William in it!!

NICHOLAS B. 
Clasificación:
5.0

You guys are really nice n that they helped us get in n out of there

kathy K. 
Clasificación:
3.0

Truck was horrible not sure it was safe to drive.

BETTY F. 
Clasificación:
5.0

Very Happy with this Location

Theresa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA B. 
Clasificación:
2.0

Truck had check engine light on. No appliance dolly after reservation

Cory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
1.0

The equipment was old. That doesn't bother me though. I just needed to move 2 dressers 10 blocks. I mentioned to the guy working the desk that the drivers seat had a small tear and asked him if I needed to take pictures of other small scratches and so forth. He said “no don't worry about it we know how it looks” we'll fool me once, I should not have trusted him. They charged me $160 for the $20 dollar a day deal which was obviously a scam. I did put gas in it to the mark he said to put it in and I even swept it out because my wife told me to even though it didn't need it. There was absolutely no damage at all. I will not return to this u haul again and probably will go to a different company. I'm very disappointed

Jeff T. 
Clasificación:
5.0

none

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
4.0

I found broken glass in the parking lot for days.

joseph k.  |  Overall Experience 
Clasificación:
4.0

Confused on documentation of drop off..none completed?

SHERRY R. 
Clasificación:
1.0

Took my vehicle in the early morning to have a trailer hitch installed for towing a U-haul. Was called that evening and was informed they did not have the correct wiring harness for the vehicle and would be a few days till they had one. Ended up having to make a 3 hour round trip the next day to another U-haul facility to pick up a harness that fit and delivered it to the U-hual center to be installed. Not only did I have to do this on my own dime but was also not refunded for the wire harness I had already purchased previously. If you are looking for a U-haul center with excellent customer service do not go to the one on Wabash Ave in Terre Haute, IN.

KRISTEN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

Great friendly staff

JAMES S. 
Clasificación:
5.0

There is nothing to improve .

FRANKLIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
5.0

Remove cigarette odor from cab prior to renting. Fairer works well.

E FAYE C. 
Clasificación:
4.0

Everything was good...pickup and drop off.

Fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mindy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Great customer service!

KHRISTINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
1.0

Your third party road side was making me wait in the cold with no gas at 2 am. And also gave the roadside folks the wrong number on purpose to contact me. Very spiteful.

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA G. 
Clasificación:
5.0

I had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.

MARVIN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue F.  |  Overall Experience 
Clasificación:
3.0

I had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn't pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn't need while trying to move into a new home.

Shauna S.  |  Overall Experience 
Clasificación:
5.0

I couldn't have asked for anything more.

Jacqueline F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

greg W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheneitha m.  |  Overall Experience 
Clasificación:
4.0

Everything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.

Della G.  |  Overall Experience 
Clasificación:
5.0

The staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pauletta t.  |  Overall Experience 
Clasificación:
5.0

I give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future

Kathleen M.  |  First Impressions 
Clasificación:
5.0

Highly recommend U-Haul Storage!

MARK W.  |  Overall Experience 
Clasificación:
3.0

Had an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.

Carmen R.  |  Overall Experience 
Clasificación:
5.0

Storage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.

Chris B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christina t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tatyanna j.  |  First Impressions 
Clasificación:
1.0

They charge to much money all uhaul is want your money hungry

Terry E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy W.  |  First Impressions 
Clasificación:
4.0

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Lisa W.  |  First Impressions 
Clasificación:
2.0

After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

Rex S.  |  First Impressions 
Clasificación:
5.0

I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

tina m.  |  Overall Experience 
Clasificación:
5.0

Love this place

jonathan M.  |  Overall Experience 
Clasificación:
5.0

Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

Roger C.  |  Overall Experience 
Clasificación:
5.0

Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

cindy g.  |  Overall Experience 
Clasificación:
3.0

The units were not that clean and it looked like there is mold in one of the 2 units we rented

sean t.  |  First Impressions 
Clasificación:
1.0

Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

Terry E.  |  First Impressions 
Clasificación:
3.0

all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

CHARLES L.  |  Overall Experience 
Clasificación:
5.0

Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

pamela e.  |  Overall Experience 
Clasificación:
5.0

Everyone was so very helpful. Great group of folks to work with.

pamela e.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful

Betsy M.  |  Overall Experience 
Clasificación:
5.0

Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Kathy s.  |  Overall Experience 
Clasificación:
1.0

I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Sonia N.  |  Overall Experience 
Clasificación:
4.0

Super easy to work with

Emma r.  |  Overall Experience 
Clasificación:
1.0

I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

JAWAUN T.  |  Overall Experience 
Clasificación:
2.0

I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

olivia a.  |  First Impressions 
Clasificación:
5.0

.

BECKY S.  |  Overall Experience 
Clasificación:
5.0

Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Gesila H.  |  Overall Experience 
Clasificación:
4.0

Very nice facility. Good service.

Nancy R.  |  First Impressions 
Clasificación:
5.0

I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

LINDA C.  |  Overall Experience 
Clasificación:
5.0

The guys there are wonderful

roxanna s.  |  First Impressions 
Clasificación:
5.0

Was very friendly

jennifer s.  |  Overall Experience 
Clasificación:
5.0

Excelente

John T. | Reservación
Clasificación:
1.0

staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Viola C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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