Customer Reviews for U-Haul Moving & Storage of Terre Haute

4,484 reviews

4111 Wabash Ave   Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks, Wabash is also Rt 40)

(812) 232-0533

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(812) 232-0533

4111 Wabash Ave
Terre Haute, IN 47803
(E Of Fruitridge next to railroad tracks, Wabash is also Rt 40)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Air conditioner stopped blowing cold air about 30 minutes after beginning the drive home.

Susan W 
Rating:
5.0

Everything was good.

Kevin B 
Rating:
1.0

I had to jump start my truck twice. The truck needs a battery. I had to fuel with the truck running to avoid being stranded at the gas station. I’ve had nothing but issues the entire experience, from the initial reservation, picking up the rental (the app never prompted for fuel level or odometer), using the rental (dead battery and slow or no cranking), and returning the rental.

Collin S 
Rating:
3.0

Customer did not leave a comment.

nathan c 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
4.0

Very busy this time of year. More staff? Attendant very helpful.

JIM H 
Rating:
5.0

Convenient & helpful

Philip C 
Rating:
5.0

Easy and quick to deal with.

Michael G 
Rating:
5.0

Customer did not leave a comment.

teresa s 
Rating:
5.0

The staff were always there to help if we had any questions and made sure we understood everything. The facility was very secure and convenient as far as renting a truck at the same place as our storage facility. 10/10 I would recommend to anyone looking for storage in Terre Haute. WORTH EVERY PENNY!

Mattie L  |  Overall Experience 
Rating:
1.0

Every time I order a truck, they call me and tell me they don’t have it. Try to give me a bigger truck. It’s gonna cost me more money and gas. You guys just aren’t good anymore. It’s time for a new business to come along.

Michael G 
Rating:
3.0

We did an evening drop-off. I assume everything was okay since I have yet to hear from them. I am being forced to select either yes or no for location cleanliness and personnel. In reality, neither of these categories is applicable since we have yet to talk to anyone or go inside the building.

Lisa C 
Rating:
4.0

Great job , great communication at the drop off point . Thank you !!!

michael - 
Rating:
5.0

Customer did not leave a comment.

Donald c 
Rating:
5.0

Customer did not leave a comment.

Kyle L 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Great people at this location-helped us get everything set up correctly with the trailer.

Lynn C 
Rating:
3.0

Truck leaked causing my stuff to get damaged

Christina C 
Rating:
5.0

Customer did not leave a comment.

Karla C 
Rating:
5.0

Customer did not leave a comment.

Kyle J 
Rating:
5.0

Customer did not leave a comment.

Kindra C 
Rating:
5.0

Both employees were extremely helpful and nice. Will rent from U haul again.

Mary C 
Rating:
5.0

I don't know who was working when I returned the truck but he was very rude and not very friendly.

Christina G 
Rating:
5.0

Very impressed with the drop off man

Kevin L 
Rating:
4.0

Customer did not leave a comment.

Tineesha B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Julie G 
Rating:
5.0

Customer did not leave a comment.

Eli B 
Rating:
5.0

These guys were great! They were friendly, quick, and on top of it! Excellent job!

scott d 
Rating:
5.0

Customer did not leave a comment.

Emily W 
Rating:
5.0

Customer did not leave a comment.

Cherie M 
Rating:
5.0

Employees very knowledgeable

paula w  |  First Impressions 
Rating:
1.0

Again, I will never use your U-Haul again and I will let everyone know how rude and disrespectful and how you don’t stand by what you quote

Nicole W 
Rating:
5.0

Customer did not leave a comment.

Candace S 
Rating:
4.0

I don't do a lot of moving.Everything seemed to be very good ,convenient and quick to me.

DOUG A 
Rating:
5.0

Great staff

Claudie M 
Rating:
4.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

Amber K 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Appreciate using your well kept vehicles, today & in the past.

david s 
Rating:
5.0

Nothing to improve on. I was very impressed with the way I was treated

richard E 
Rating:
5.0

Customer did not leave a comment.

Sean C 
Rating:
4.0

Customer did not leave a comment.

Denise H 
Rating:
5.0

Great job

JOHN M 
Rating:
5.0

A great place. Great customer service. And nice clean trucks.

Michele P 
Rating:
4.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
5.0

Customer did not leave a comment.

Jackie F 
Rating:
5.0

I don’t see where there are any improvements needed.

robert s 
Rating:
5.0

n/a

ron m 
Rating:
5.0

The guy who worked there was amazing! He made it easy and stress-free

tina c 
Rating:
5.0

Uhaul needs alignment. Pulled to the right. Made it harder to drive then it needed to be.

Larry S 
Rating:
5.0

Customer did not leave a comment.

Edward L 
Rating:
5.0

Customer did not leave a comment.

Scott F 
Rating:
5.0

Customer did not leave a comment.

crystal s 
Rating:
5.0

Thank you to the fella who handled my rental... He was super helpful and informative

Tamara C 
Rating:
5.0

Customer did not leave a comment.

lynn s 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Definitely over delivered in all aspects of the transaction! They completed the job prior to the promised time and came In under budget. I will definitely be back any time I need a hitch or rental need. Gregg did a great job taking the time to answer all my questions. Thanks!

Donald N 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
2.0

Shitty customer service, confusing layout

Gaige A 
Rating:
5.0

Very easy pickup and processing of the equipment with knowledgeable technicians. I didn’t see anything that needed improvement.

Bruce K 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Customer did not leave a comment.

Donna P 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

This was an actual U-Haul location were as the pick-up location was a side job for them...

Darrell B 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Customer did not leave a comment.

Joanie L 
Rating:
5.0

It was after hours when we dropped off. Following the app to drop our tow trailer was easy to follow.

Stephen M 
Rating:
3.0

I figured the 10x10 room would be bigger then what it is. Also could use lighting in the storage unit or at least an outlet because the units are pretty dark

John B  |  Online Move In 
Rating:
5.0

You'll did everything fine,thanks.

douglas h 
Rating:
5.0

Customer did not leave a comment.

Herbert V 
Rating:
5.0

Customer did not leave a comment.

Martin W 
Rating:
5.0

Customer did not leave a comment.

Rebecca G 
Rating:
4.0

Customer did not leave a comment.

DONNA M  |  Overall Experience 
Rating:
5.0

Customer service was top notch dont think it needs improving

Eric J 
Rating:
4.0

Customer did not leave a comment.

Jonathan G 
Rating:
5.0

Customer did not leave a comment.

Claudie M 
Rating:
5.0

Customer did not leave a comment.

KEMAL S 
Rating:
5.0

Customer did not leave a comment.

Anona M 
Rating:
5.0

The gentleman at the counter is extremely friendly and helpful. So outgoing. The customer service that is lacking in this world is exemplary at this location!

Nicholas P 
Rating:
4.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Cody A 
Rating:
3.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

They guys at this location are very nice and helpful. I've been here a few times and it ha always been good.

Jay B 
Rating:
5.0

The after hours check in was a little daunting with everything that I had to do, but I understand why it was so.

Lori M 
Rating:
5.0

Customer did not leave a comment.

Rick R 
Rating:
5.0

Customer did not leave a comment.

john c 
Rating:
5.0

I have recommended this U-Haul to my family n friends. And I will rent from there again and again...

Edith D 
Rating:
4.0

The clerk went out of his way to give me the best deal he could. The truck was clean, the store itself is well-kept and organized.

christopher l 
Rating:
5.0

Customer did not leave a comment.

April O 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Very friendly and helpful

Larry S 
Rating:
5.0

Excellent service, made my rental experience simple and pleasant

Thomas S 
Rating:
5.0

Customer did not leave a comment.

LaVettra C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

No problems at all. Quick reservation and pick up. Thank you so much for helping me get furniture picked up and delivered for my son and his family!

Nicole M 
Rating:
5.0

We had some issues trying to get into the building initially and the man working was very helpful. He went out to the storage units with us and showed/explained to us the facility features and how to access the building. Overall a great experience, great facility, and I will be using this facility in the future.

Mattie L  |  Online Move In 
Rating:
5.0

If you’d apply rainx to the windshield. Other than that everything was fine.

Tom W 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

robin m 
Rating:
5.0

U-Haul helped tremendously. I was able to get the size truck I needed within a few hours of my reservation and keep it over 24 hours. It was fast and easy getting it and returning it. Very friendly service, I would recommend to anyone. My quote online was much higher than what I actually paid. I was very satisfied!

Kelsey C 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Excellent customer service!

Kayla R 
Rating:
2.0

Customer did not leave a comment.

Lisa M  |  Overall Experience 
Rating:
5.0

Only complaint ...when you order a storage unit online it does not tell you the code it sends you is just a 24 hour pass code. Website does not explain this 24hour code at all ... Other then that ... the Wabash ave. Store is amazing best employee's Uhaul has ever had ... I would recommend a raise for each and every employee at this location ... they are professional, friendly , helpful , understanding , and above all they give you the feeling that your family ..

Robert P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelly B  |  Overall Experience 
Rating:
5.0

Awesome staff at the Wabash Ave terre haute indiana location

Robert P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JACK B  |  Overall Experience 
Rating:
1.0

I do not understand why the monthly rent for a storage unit is not prorated. We live in a world where fast food chains are paying employees by the day but Uhaul can't refund me for the 2/3 of a month's rent when I move out. Come on...

Jim S  |  Overall Experience 
Rating:
4.0

Was nice and temperature controlled just wish the was a light in the unit

DAMIEN P  |  Overall Experience 
Rating:
4.0

Shout out to Buddy. Dude practically saved my life. My moving day was so chaotic and stressful, nothing was going like I needed to and he really helped me out. I really appreciate it more than I can say.

Wanda W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grant h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH W  |  Overall Experience 
Rating:
5.0

It's very busy on the weekends. I would arrive 60 minutes before your scheduled pick up if doing it in person. My point of view is I rather wait on an employee instead of using self service. I'm old school.

Virginia K  |  Online Move In 
Rating:
5.0

Entire staff is knowledgeable, assessable, friendly, and helpful

tami c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaVettra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne n  |  Overall Experience 
Rating:
3.0

After hours it was difficult to get into the building when you called the number for after hours nobody got back with you. The payment was the only thing you could expect for them to get right. Very small rooms and price went up frequently. The building was decent but not great. I will look into other storage facilities in the future if the need arises

angela s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAMIEN P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B  |  First Impressions 
Rating:
2.0

Had roaches

justin c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy g  |  Overall Experience 
Rating:
5.0

Nice and helpful people who helped me every step of the way with trailer return and accessing storage room.

Steven B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tilia d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICE G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teddy R  |  Overall Experience 
Rating:
4.0

Not crazy about the ramp. But, the people are great and it served my purpose.

Kevin R  |  Overall Experience 
Rating:
5.0

Everything went great, person we worked with was nice, knowledgeable & helpful

tami c  |  First Impressions 
Rating:
5.0

Great service

Paulette M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

george g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorinda G  |  First Impressions 
Rating:
5.0

William K. From The terre Haute store was Exceptional. Very courteous And Friendly and helpful any time I needed anything. Never Had any issues with Keeping My items secure here. Would definitely Use them again if Ever needed to. Thanks to their whole Team.

rachel c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kim W  |  Overall Experience 
Rating:
4.0

Best prices on moving boxes. Clean trucks and property.

tilia d  |  First Impressions 
Rating:
3.0

Kept charging late fees when the staff told us it would automatically come out of the account.

ronnie m  |  Overall Experience 
Rating:
5.0

Would have liked to have had an outside storage, but hopefully, I’ll have this one for one month free.

DONNA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan N  |  Overall Experience 
Rating:
5.0

The employees of this facility was very helpful understanding and respectful they took the time to work with me but it was time to rent a truck they knew what they were doing it was fast and convenient returning was excellent service

VALERIE W  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

sean t  |  Overall Experience 
Rating:
5.0

The Staff was very friendly and there to help at all times!! Not a single problem having my things stored there for14 Months. The place is always well kept and clean. Also, Air inside the facility!!

Cari D  |  Overall Experience 
Rating:
5.0

Everything was in great condition.

Bruce B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

James J  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Very helpful with questions. It was my first time ever using a storage unit and the worker offered to help me with the entryn if needed.

michelle j  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca S  |  Overall Experience 
Rating:
5.0

I had to store my things for an unforeseen amount of time, fast forward almost three years later and pulling it out of storage it was like I had just put it in there. The facilities really are well maintained and very secure. Thank you for everything!

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin S  |  First Impressions 
Rating:
5.0

This was a great experience.

Jessica S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremiah C  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Treavour L  |  Overall Experience 
Rating:
5.0

With the pandemic, it was challenging to get a unit but persistence paid off! The front desk staff was professional and knowledgeable. They were very helpful. The unit was clean.

Jessica S  |  First Impressions 
Rating:
5.0

The people in Terre Haute In. Were extremely kind and helpful.

Emma G  |  First Impressions 
Rating:
3.0

It smells like dead animals as soon as you walk in. The 2nd floor smells terrible. Rat traps everywhere.

Lori K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry H  |  Overall Experience 
Rating:
5.0

Easy sign-up and move-out process, having the carts and side ramp available were helpful. Friendly staff as well.

Vincent S  |  Overall Experience 
Rating:
5.0

Great people, friendly and helpful!

Lucinda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan c  |  First Impressions 
Rating:
5.0

Great customer service

Larry H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
3.0

Being 1 month late on a storage unit should not mean adding OVER the amount of the storage unit itself in late fees and lock out. Give the customers at least another month to catch up before doing all that while we are in a NATIONAL pandemic and times are hard. RIDICULOUS!! other that garbage, the workers and facilities were great.

Deidra J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A  |  First Impressions 
Rating:
5.0

Our experience was terrific. Staff was very easy to work with and the move out was smooth, with no issues. We will be back next year after Rose Hulman year is done. Thank you!

amanda C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cleda H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lalena B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

timothy g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marshayle w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H  |  First Impressions 
Rating:
4.0

Wish they had more units available and a 10x20. Mice traps in unit so a little concerned about my stuff.

Daniel S  |  First Impressions 
Rating:
5.0

I moved out of town and still paid on my storage unit for years until I was able come back and get my stuff. It was well kept. Climate controlled...no mildew!!! The office staff was always helpful and prompt when I would arrive. I recommend this place to anyone!!!

CHELSEY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rheana P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F  |  First Impressions 
Rating:
3.0

The facility is definitely in need of some repair & updates. But clean, I was disbelief by the large rat baits in the actual unit & around the facility.I am Terrified that my belongings will be a rats playground while there. I hope that's not case.

Keisha J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Machele W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hayllie P  |  First Impressions 
Rating:
5.0

Greggory went above and beyond to ensure a great customer experience!

Virginia T  |  First Impressions 
Rating:
5.0

Greggory went above and beyond to ensure a satisfied customer. THANK YOU!

Virginia T  |  Overall Experience 
Rating:
5.0

Very Happy with this Location

Theresa L  |  Overall Experience 
Rating:
4.0

I found broken glass in the parking lot for days.

joseph k  |  Overall Experience 
Rating:
5.0

I had the storage unit for about 15 years with only a couple minor problems. The office took care of the problems right away. Good job, and I'll be back. Thanks.

MARVIN W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sue F  |  Overall Experience 
Rating:
3.0

I had my belongings in storage for 3 years. I was supposed to move out of state to teach for a year but it fell through and I ended up living with family. I wasn’t pleased that rent increased 2x in those 3 years and for what? It was also horrible if I needed to reach someone. Rarely was able to. Often when I did the agents were rude. I paid most often in advance a month or more and yet when I needed just a few more days to move my stuff out I was forced to pay a full month more and told there would be no prorated return. I literally paid an additional month for like 7 days before I moved out; an expense I didn’t need while trying to move into a new home.

Shauna S  |  Overall Experience 
Rating:
5.0

I couldn't have asked for anything more.

Gary L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BECKY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheneitha m  |  Overall Experience 
Rating: