Comentarios de los clientes para U-Haul Moving & Storage of Terre Haute

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Terre Haute

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Andrew B.
Clasificación:

El cliente no dejó un comentario.

Alana V.
Clasificación:

I set the pick up time for 12pm to pick up a 20' truck, and I have the e-mail to show it. When I got there I was told that I wasn't supposed to pick up the truck until 1:45 and a woman had the truck and wanted to keep it 3 days longer. There was no guarantee that she was going to show up on time with the truck so I had to get a different size truck. I didn't have much of a choice other than to get a different size truck. I HAD to move my stuff out that day and needed the truck at 12 like I originally scheduled.

David G.
Clasificación:

More people working there

Shawn D.
Clasificación:

I brought back a day early and did not take off a day on my bill. Brought back washed and full of gas too

lori O.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

The cabin of the truck heavily smelled of cigarette smoke.

DIANNA D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Katharine D.
Clasificación:

El cliente no dejó un comentario.

Ernest W.
Clasificación:

Stay open till 9pm

greg W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANGELA S.
Clasificación:

Reserved online 9ft van they gave my a big box truck Asked them way said I don't know. Truck box was dirty and I had to sweep it out before I could even use it.

DEBORAH W.
Clasificación:

El cliente no dejó un comentario.

LISA T.
Clasificación:

Customer service was great. However, my uhaul door would not closed. When I got the truck and drove off excited to be moving to my new home. The door was open. I was not able to close the door at all during my move. When I return the truck the representative struggled to get the door closed. I was afraid I would loose my fingers trying to shut the door. I was not satisfied with the quality of the drunk.

Nalini N.
Clasificación:

El cliente no dejó un comentario.

Joy T.
Clasificación:

El cliente no dejó un comentario.

CHARLENE P.
Clasificación:

El cliente no dejó un comentario.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

The vehicle horn did not work The cruise control did not work The info button for mileage & miles to empty did not work so I could not tell how many miles I had left until I needed to fill up

TRACY M.
Clasificación:

I was not told I would be charged $25 for cleaning and was not told about after hours fees to drop off. I will not rent from you again due to this and having $45 extra taken from my account that I was not expecting.

SCOTT J.
Clasificación:

I feel like i was overcharged and the person explained it to me told me I would only be charged what he charged and that the initial purchase was a temporary hold. So far theyve just kept all the money. Not sure why I was charged for an extra day when the initial purchase covered the 2 days. Misleading and rediculous!

DWAN E.
Clasificación:

Not one thing. The associates were helpful and courteous, and the Cargo Van drove like a dream.

Benjamin H.
Clasificación:

El cliente no dejó un comentario.

ERIC M.
Clasificación:

El cliente no dejó un comentario.

Sylvester N.
Clasificación:

Thanks for discounts and kindness

Catherine W.
Clasificación:

My complaint is not with the pick up location vender. My complaints are about UHaul.com. These men were just doing their job. They felt the brunt of the poor rental process.

Josiah C.
Clasificación:

Actually keep the reservations that people make so they don't have to scramble around at the last moment in the middle of an already very stressful time!

JASON M.
Clasificación:

El cliente no dejó un comentario.

douglas F.
Clasificación:

Awesome treatment I am amazed you treat customers for a little trailer like this!! So excited to thank you for this experience

ARTHUR T.
Clasificación:

Tha man was very friendly and helpful !!!!

Marc K.
Clasificación:

El cliente no dejó un comentario.

Stanley S.
Clasificación:

Air conditioner was not very cold

Dakota H.
Clasificación:

El cliente no dejó un comentario.

Tammy D.
Clasificación:

The 26 ft truck seemed very difficult to steer and they were not that interested in what he was telling them,

robert B.
Clasificación:

At $20 a day for a 5x8 cargo trailer, this is a great value.

THOMAS B.
Clasificación:

The manager and coworkers were very helpful and polite each time we were in to buy boxes and also picking up the trailer.

Stephen C.
Clasificación:

Reasonable and quick and easy couldn't ask for more than that

Bernard W.
Clasificación:

El cliente no dejó un comentario.

SYLVESTER N.
Clasificación:

El cliente no dejó un comentario.

Pamela B.
Clasificación:

El cliente no dejó un comentario.

DENNIS H.
Clasificación:

I requested a two wheel moving cart. When I showed up to pick up my rental truck I was told they had no two wheel moving carts. I had several pieces of heavy furniture and a washer to move down a flight of stairs. I had to locate a store that sold two wheel carts and then go an buy one! That added approximately 1.5 hours of extra time to my move. That was the only bad moving experience: however, it was a bit of a heavy hitter!

Jeffrey E.
Clasificación:

The location is terrible as the "enter" portion is right after an overpass. The "exit" is easier to find so people come in that way and the facility bottlenecks with several people dropping/picking up. My truck bed had not been swept. I received two dolleys I didn't ask for laying in the bed, so I had to tie them up myself. The cabin was dirty. People's hair on seats. Freshly spilled cola in holder. Half-filled water container under seat. It's like they just got it in and sent it out without inspection. I asked they guy at the counter how many miles I could drive on a tankful of gas. He had no clue and could care less. The truck itself, not including cleanliness, was fine. Less than 10 mpg on the highway.

JEROME W.
Clasificación:

Pulled in and it seemed they had quiet a few trucks being returned. I walked around the corner and handed my keys to a gentleman who appeared to be taking the returns. Return process not very structured.

Steven C.
Clasificación:

El cliente no dejó un comentario.

Justin P.
Clasificación:

Zachary was very professional, knowledgeable, and had a positive attitude. He is a great asset to the team. I will definitely be back. Thank you.

Marva S.
Clasificación:

El cliente no dejó un comentario.

Marva S.
Clasificación:

El cliente no dejó un comentario.

COURTNEY E.
Clasificación:

El cliente no dejó un comentario.

WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

Very friendly, quick service, excellent overall experience

Shane B.
Clasificación:

Wear masks especially after you tell me a story of your girlfriends family who had two people die. I care about you wear a damn mask. Also the manager still owes me a refund for the first truck i rented...thry came and did a recovery when it wasnt due back yet and i arranged through customer service to allow a tow truck to take ot back for me. Also when i rented a room i asked himif their was pne on the first floor and he moved me to a larger one without my knowledge or consent so im also owed the difference between the proces for what i contracted for compared to whst i was charged. Talked to one regional manager months ago a few times and also left w voicemail for one above her in Indy and also played the audio of when i called himand he changed the room and no proce or size was mentioned. Im about to just hire an attorney this is ridiculous.

Josh H.
Clasificación:

El cliente no dejó un comentario.

debbie H.
Clasificación:

El cliente no dejó un comentario.

Clay B.
Clasificación:

I rented the U-Haul from the Southside Blvd location and the lady (short black lady) that was training someone else told me that she couldn't give me Terre Haute IN as a drop off and she would just not enter any location she told me to call 800-GoUhaul when I arrive & they would let me pick a drop off location When I called and waited 15 minutes on hold I was told I had a drop location in Indianapolis already assigned to me. I told her I wanted Terre Haute because Indianapolis is almost 2 hrs away. The lady said I had to talk to a different person because I wanted to change my drop off location and gave me a different number to call and again I waited 15 minutes on hold The lady told me at first there would be a charge for location change but after telling her what happened she spoke to a manager and they waived the fee

Heather C.
Clasificación:

El cliente no dejó un comentario.

Erica T.
Clasificación:

I was charged for a full second day for being 4 minutes late to the drop after spending almost 2 hours in the parking lot when I picked up... Randi sure was a big help... You guys suck

Doyle K.
Clasificación:

El cliente no dejó un comentario.

Douglas F.
Clasificación:

Took 3 attempts to find a decent truck. The one I got smelled like smoke, than I got hit for $35 cleaning fee when I turned it in.

Christopher M.
Clasificación:

A real pain. There was a closer truck but your company forced me to go way out of my way. Pain in the ass. Then the online crap didn't work well and you pumped me on price. Next time I'll use penske. You all stink

DANIEL W.
Clasificación:

The 4x8 trailer I received was missing a handle strap & I was expected to just "take a picture & explain it to the drop off location."

Shannon G.
Clasificación:

El cliente no dejó un comentario.

Kimberly J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan R.
Clasificación:

El cliente no dejó un comentario.

MATTHEW A.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

El cliente no dejó un comentario.

Kenneth K.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

El cliente no dejó un comentario.

Amber E.
Clasificación:

The whole experience was very good. No isses

jason N.
Clasificación:

I think it's ridiculous that I was charged a full 39.95 for two hours of use.

Mende G.
Clasificación:

El cliente no dejó un comentario.

Ted B.
Clasificación:

El cliente no dejó un comentario.

Candis O.
Clasificación:

Again, be treated as an individual not drop the key there, we'll email you the receipt.

sheneitha m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rena C.
Clasificación:

El cliente no dejó un comentario.

Scott W.
Clasificación:

Despite a statewide mask mandate for the safety of all, the person who helped us with drop-off was NOT wearing a face mask. My husband and I were both wearing a face mask, but the man who came out to take our return truck was NOT wearing a face mask. This is unacceptable. Shows a disregard for our health and safety, and for the public health.

aprilyn F.
Clasificación:

The salesman was great at helping me with finding the right truck I needed for the move.

Mackenzi G.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Melissa C.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

Good job

SARAH O.
Clasificación:

El cliente no dejó un comentario.

Melinda S.
Clasificación:

I called our Seymour location (shop local) BUT UHaul corporate made us drive to Salem to pick-up our truck. After, and only after, I asked for a discount, UHaul corporate gave us 33 extra miles to off set our 56 mile drive!! And a $40 discount that was suppose to make up for us taking a 15' when we asked for a 10'.... I enjoyed working with the Salem and Terre Haute locations but may never work with UHaul Corporate again!!

Sheldon F.
Clasificación:

El cliente no dejó un comentario.

Melvin P.
Clasificación:

You are doing grate, I have no complaints

John H.
Clasificación:

The trailer was generally in good shape but the trailer floor had grass and dirt on it and smelled of gasoline.

Jerry M.
Clasificación:

The return process after hours🙁 GREAT customer service🙂

JULIE W.
Clasificación:

El cliente no dejó un comentario.

Devin B.
Clasificación:

I had reserved 2 moving dollies for my move, however there was only one available when we went to pick it up. If there was a better way to track inventory, that would help. I also had to give 2 personal references during my checking in process to pick up the U-haul. This is okay, but because I didn't know that any references were required ahead of time during the reservation process online, I wasn't able to give a heads up that they needed to be called. So they weren't able to pick up the phone. It made the process very slow. A heads up during the reservation process that two references need to be called at check in would have saved me 30 minutes.

Arleen F.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

bobbi K.
Clasificación:

El cliente no dejó un comentario.

Della G. | Overall Experience |
Clasificación:

Everything was great except I noticed what I believe to be mildew on some of my stored items. So far It has come off I believe except for on some pillows. Obviously the humidity control was not up to par in the actual storage units but for the most part my things were stored safe in a place all summer. Pretty happy with my experience.

BRUCE M.
Clasificación:

Van had mud splattered all over the back but inside was clean. Staff very friendly and nice.

ANDREW T.
Clasificación:

Only 1 of the 3 office employees were wearing face coverings. It would be appreciated if all were wearing face coverings and if there was a sign asking customers to do the same.

SHANNON G.
Clasificación:

El cliente no dejó un comentario.

Jim Q.
Clasificación:

El cliente no dejó un comentario.

Penelope P.
Clasificación:

El cliente no dejó un comentario.

BRIAN M.
Clasificación:

Overall it was a good experience!

David M.
Clasificación:

El cliente no dejó un comentario.

Frederick H.
Clasificación:

El cliente no dejó un comentario.

LEE P.
Clasificación:

El cliente no dejó un comentario.

Matthew A.
Clasificación:

El cliente no dejó un comentario.

Jose C.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Arrived at 6:55 PM to drop off. Pulled out by 6:58. Easy as can be. Thanks again!

SCOTT S.
Clasificación:

There was an equipment snafu due to the person not returning the truck. I got a van substituted, but it means I've still got a load or two left to get from Point A to Point B. Notifying me of the fact might have meant I could have rescheduled for a day when a 10' was more readily available.

DOUGLAS B.
Clasificación:

This location was fine, but we were to pick up at the Brazil, In Location. Disappointed only in that.

Thomas M. | Overall Experience |
Clasificación:

The staff here are amazing! They go above and beyond to help with any issue or to answer any question. The facilities are well maintained as well as the equipment. This place and the people working here are all top notch!!!

pauletta t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathleen M. | First Impressions |
Clasificación:

I give a 5 star rating because of your experienced professional staff member Todd!!! I look forward to working with him in the near future

MARK W. | Overall Experience |
Clasificación:

Highly recommend U-Haul Storage!

Carmen R. | Overall Experience |
Clasificación:

Had an issue with access cards not working. According to staff their "system" was not allowing us access to the facility on several occasions. Therefore we could only access our storage when the facility was open so that staff could let us into the facility. Not very convenient.

Chris B. | Overall Experience |
Clasificación:

Storage was clean and the workers in the store were very helpful overall a great experience and i would highly recommend to all my family and friends!.

christina t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tatyanna j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Terry E. | Overall Experience |
Clasificación:

They charge to much money all uhaul is want your money hungry

Jeremy W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa W. | First Impressions |
Clasificación:

Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Rex S. | First Impressions |
Clasificación:

After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

tina m. | Overall Experience |
Clasificación:

I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

jonathan M. | Overall Experience |
Clasificación:

Love this place

Roger C. | Overall Experience |
Clasificación:

Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

cindy g. | Overall Experience |
Clasificación:

Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

sean t. | First Impressions |
Clasificación:

The units were not that clean and it looked like there is mold in one of the 2 units we rented

Terry E. | First Impressions |
Clasificación:

Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

CHARLES L. | Overall Experience |
Clasificación:

all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

pamela e. | Overall Experience |
Clasificación:

Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

pamela e. | First Impressions |
Clasificación:

Everyone was so very helpful. Great group of folks to work with.

Betsy M. | Overall Experience |
Clasificación:

The staff was extremely helpful

Kathy s. | Overall Experience |
Clasificación:

Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Sonia N. | Overall Experience |
Clasificación:

I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Emma r. | Overall Experience |
Clasificación:

Super easy to work with

JAWAUN T. | Overall Experience |
Clasificación:

I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

olivia a. | First Impressions |
Clasificación:

I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

BECKY S. | Overall Experience |
Clasificación:

.

Gesila H. | Overall Experience |
Clasificación:

Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Nancy R. | First Impressions |
Clasificación:

Very nice facility. Good service.

LINDA C. | Overall Experience |
Clasificación:

I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

roxanna s. | First Impressions |
Clasificación:

The guys there are wonderful

jennifer s. | Overall Experience |
Clasificación:

Was very friendly

John T. | Reservation |
Clasificación:

Excellent

Viola C. | Overall Experience |
Clasificación:

staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Brittany H. | Overall Experience |
Clasificación:

This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Alexa M. | Overall Experience |
Clasificación:

I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Michael W. | Overall Experience |
Clasificación:

One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Courtney e. | Overall Experience |
Clasificación:

Thank you for your help.

katie c. | Reservation |
Clasificación:

Customer service was great

Stephen W. | Reservation |
Clasificación:

The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Aaron B. | Overall Experience |
Clasificación:

Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Megan H. | Overall Experience |
Clasificación:

The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

jennifer H. | Overall Experience |
Clasificación:

The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.

Nick G. | Overall Experience |
Clasificación:

Need to find different staff

No se han enviado comentarios para esta ubicación.

Volver
arriba