Customer did not leave a comment.Aaron A.
Customer Reviews for U-Haul Moving & Storage of Taunton
Taunton, MA 02780
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first time renting a box truck. necessary. I move and move my belongings and I searched on the Internet and found. U HAULL are very professional I recommend them..Rafael L.
Customer did not leave a comment.Elizabeth J.
The experience was not great due to charges, no one can explain why I was stuck with a one-way rental for 3 days. All of the associates I asked explained that it is confusing sorry but here is your price, when I only wanted to rent the vehicle for one day. I am very disappointed and will not use U-haul in the future. The corporate side of the company should have a detailed explanation of charges regarding their policy and procedures. I did review the frequently asked questions, but did not find any answers. One positive was that the staff was friendly and professional.Kristin H.
Huge mistake at the end! About an hour or so after my rental return , I had my E-mail return receipt and final charge , I received a U-HAUL phone call asking where the truck was and what was it's condition! Needless to say a momentary PANIC for me. Not a good feeling.Mark S.
U-Haul of Taunton was excellent. U-haul of Brockton at the last minutes couldn't uphold our confirmed reservation for a 26ft truck and their only option they gave us was to switch to a 10ft or go all the way to Hanover for a 26ft. That's not good customer service if you ask me! Thanks to Taunton it worked out.Mark S.
Customer did not leave a comment.BENJAMIN C. | Overall Experience
Customer did not leave a comment.Adam C.
When I arrived at the facility I didn't call ahead to make sure the site manager would be there. Fortunately for me when I called the number on the office door I was able to co. Etc with a GREAT representative that brought me through the process of renting a unit. I wish I remember her name but she had a wonderful southern accent. If you look up my name Robert Biela hopefully you can find who helped me and give her a huge raise. Thank you Happy HolidaysRobert B.
The only opportunity I can suggest, is to ensure the engine light isn't on when then truck is picked up.Eric M.
Customer did not leave a comment.David M.
The customer service staff was very helpful @Bethann P. | Online Move In
Customer did not leave a comment.David B.
Customer did not leave a comment.WANDA M.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.Christine H.
Friendly and efficient. GreatMarion D.
Customer did not leave a comment.Abigail B.
Confirmation email was not very clear about access instructions…. Maybe highlight and BOLD that section of textJohanna L. | Online Move In
Thank youKathy T.
Customer did not leave a comment.Robert R.
This storage option was the best-priced one around, but it also had the best amenities. It was indoors and climate-controlled. The price went up a bit over the years, but not by much, and it was still cheaper than many outdoor options. The security was also great, with a card check-in and check-out on top of the physical lock. I’d recommend this location to anyone.Scott H. | Overall Experience
Customer did not leave a comment.Gregg B.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Robert S.
All the employees, especially Andrew and Sean, were exceptional.BRIAN H. | First Impressions
Everything was great including the final price. I def recommend Uhaul and will def use them again!Duane L.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.David B.
Uhaul would do well to recognize the truly outstanding array of employees who, as a group, consistently exceed my expectations. There is nothing to improve on based on my multiple experiences with the Uhaul store in Taunton, MAPaul J.
Customer did not leave a comment.Louudes V.
Winthrop Street location is the best.BENTO M.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.dan C.
Customer did not leave a comment.luciano N.
Will be back again. Thank you!Mark M.
Excellent service!!Mark M.
Mobile check-in AND check-out was awful. Your website is slow, information I submitted (license, etc. the day before in advance of the pickup was deleted or didn't take even though it said it was all set upon submission. Staff at the location were great when I had to go in to check in due to your mobile check-in issues.Nancy O.
Facility was clean , neat , and organized. The sales associate was friendly and knowledgeable, and in minutes I was all set up. The only confusing part was I got an email from U Haul asking that I fill out a form giving all the information you already had. I called the facility and was assured I was in fact all set. All in all it was a great experience.Richard H.
When we checked in customer service was excellent, we were escorted to our unit, also we were shown how to swipe in and out, The whole process was top notchROBERT M. | First Impressions
Customer did not leave a comment.Debra P.
Customer did not leave a comment.michael f. | Overall Experience
Was such an easy, fast & efficient process. Website excellent. The rep working on site at pickup was very friendly and helpful. Drop off too. Great service!!! Thank you!! DianaDiana W.
Customer did not leave a comment.Mark P.
The online stuff is too complicatedJames W.
Customer did not leave a comment.BENTO M.
Customer did not leave a comment.Ann G. | Online Move In
Communication at UHaul is terrible from the national to the local level. No one on the ground knows when an order has been placed, and everyone is guessing when things will arrive (or outright making it up). The locations are understaffed, and while the local workers who have helped me have been very kind and helpful at every location, they are overworked and cannot keep up with demand.Clay K.
Customer did not leave a comment.Elliot G.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.VICTORIA J.
The woman who checked us in was TERRIFIC! We could not figure out the phone app and she kindly helped us at the desk on a very busy dayMadison R.
No problem getting checked in and into the truck. Easy checkout and did everything we wanted to do.Richard D.
Good customer serviceARMINDA G.
The attendant there was super nice and very helpful I really appreciated the service given we went in nearly the last hour before closing, he was very pleasant and made our experience an even better one. Great person thank you!Jennifer C.
Customer did not leave a comment.William A.
Fuel level was inaccurate upon pick up. Took pictures and only drove 10 miles so it wasn't disputed.Anne C.
The man mike is and has been awful. We rent once a week and it's always a pain. Worse and worse everytime.Synthia K.
Great service at this locationLuis L.
Customer did not leave a comment.Shannon R.
The office guy was odd and not helpfulClarimundo D. | First Impressions
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Lourenco D.
Customer did not leave a comment.Daniel L.
Map available onscreenJOHN G.
Customer did not leave a comment.Lesly D.
Customer did not leave a comment.Mary P. | Overall Experience
I've done my homework and over the years, have had 5 rental units in 3 states to store both personal and professional items. When the other guys engage in unethical business practices and tell you, "That's just how it works in this industry," don't believe them. Our non-profit organization had a small unit at this facility for 3 years. Over that period, our rate went up modestly, usually once per year. We made the mistake of transferring to another company which did a pricing, "bait and switch." The UHaul Taunton facility made it super easy to come back, which we did this week. The staff is professional and helpful, the units are clean, and we've never had a problem using the electronic access system. I highly recommend this company and want to give a special thank you to Andrew, the staff member who checked us in yesterday and who facilitated an earlier-than-expected move-in date so we didn't have to pay the other company another penny.Melissa T. | First Impressions
Customer did not leave a comment.Felix B.
The C/S representative was great.Gregory D.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.Donna M. | Overall Experience
Customer did not leave a comment.Antero F.
Customer did not leave a comment.Paula H.
Customer did not leave a comment.michael B.
Customer did not leave a comment.DAMON D. | First Impressions
Customer did not leave a comment.Ford R. | Overall Experience
Customer did not leave a comment.Jim M.
Service was excellent, friendly and easy to get a rental. Thank you!!Mark M.
Customer did not leave a comment.George M.
Customer did not leave a comment.Steven S.
great vehicle and efficient processCullen S.
Customer did not leave a comment.David N. | Overall Experience
Great convenience when using the U Box.Cullen S.
All was goodCullen S.
Customer did not leave a comment.Katelynn F.
Customer did not leave a comment.Robert D.
Pu and drop off were great no problemsJoseph H.
Customer service was superbsandra W.
The gentleman was rude! He never told me to check in and check the truck before leaving. I didn't have my glasses. I showed him how far we went on our GPS. We went 30 miles, he charged us for over 40. We went to Rehoboth, Boston is 40 miles away. Our gas receipt was $5.00 and the gauge was back over where it was when we picked it up. $5.00 won't get you $40 miles. He was rude, wouldn't even hear us out. HORRIBLE PERSON!!!!! Should not be in customer service AT ALL!!! Just kept laughing at us.Erica D.
clean and friendlyChristine V.
Customer did not leave a comment.paul B.
Customer did not leave a comment.Peter Y.
Customer did not leave a comment.Lauren L.
I had a very good experience from the time I walked in to the time I left James did a very good job and showed me how to use my bike rack ( Which I also purchase there same day). He showed me how to use it, But comma I believe that there should be two people working there.. He did everything from wait on customers and then stop and then had to go finish installing my hitch. He did a great job and did take care of everyone. But I think it's unfair that he had to do it all and a timely manner.Teresa M.
Customer did not leave a comment.Ricardo L.
Customer did not leave a comment.Steve N.
Customer did not leave a comment.Maria I.
Customer did not leave a comment.KERVENS L.
Customer did not leave a comment.Stephen S.
The staff here was very helpful and professionalmary P.
Customer did not leave a comment.Daniel B. | Overall Experience
Customer did not leave a comment.Leland G.
Customer did not leave a comment.Simon R.
I called to rent a u haul motorcycle trailer at 35 cape road raynham. Confirmed the rental for the location and availability the night before on the u haul website. And it was confirmed. I get to the raynham location and the girl said my rental was cancelled. Then she checked again and said rental was at the Winthrop street location. I never received a phone call or email to inform me of this change. When I get to Winthrop, I wanted to return the rental to the other location and the man said no. This was very poor business not to inform me or at least accommodate me to return the trailer at raynham location.Michael D.
Customer did not leave a comment.Annetta F.
Customer did not leave a comment.Bruce C.
Clean the inside of the cab. It was dusty. Especially with Covid. Usually the cab is clean when I rent trucks at UHaul.Andrew P.
Customer did not leave a comment.Carina C.
James was courteous knowledgeable and installed my hitch like a professional . He was working alone so my wait time was about 30 minutes longer than expected.Lisa D.
Good service.Cosmo R. | Overall Experience
Online check in took over 1/2 hour!!!! No keys available in box, attendant knowledgeable but, lousy customer service.Edouard B.
Customer did not leave a comment.Richard G.
James was super helpful in coordinating our hitch installation. We were orginally schedules for a location further away from us and then realized this one was closer. He arranged the transfer of the hitch, provided service on the same day we were scheduled and completed the work in a timely fashion. We were happy from the start to the end of this installation. He is a great manager and quite knowledgable. Thank you.elaine W.
Customer did not leave a comment.Edward T.
Very helpful staff!!Melissa T. | Overall Experience
Customer did not leave a comment.ROSA R. | Overall Experience
My storage experience was an “okay” one as I had asked the representative for a 1-2 bedroom storage but was reserved the smallest one. The truck reservation was a nightmare! We were given another customer’s truck and it took more than 2 hours to return the truck in Taunton.oladoyin a. | Online Move In
Customer did not leave a comment.Christa F. | Online Move In
I really loved the ability to drive into the building for loading/unloading. It was especially nice in the colder months and on rainy days. The restroom was always spotless and well appointed. I wish I could give you more than 5 stars!Luis G. | Overall Experience
Customer did not leave a comment.Christine T. | First Impressions
Customer did not leave a comment.Joeseph C. | Overall Experience
More than two flat bottom carts for the whole facility would be my only suggestion. The bathrooms were always above expectationRALPH B. | Overall Experience
Very pleasant staff. Nice facility to store personal stuff. Keep up the good work!louis c. | Overall Experience
The staff here in Taunton was friendly and professional.Christopher A. | First Impressions
Customer did not leave a comment.Arnulfo M. | First Impressions
Staff was knowledgeable and friendly.Kurt D. | First Impressions
I had zero issues with anything associated with this facility. All of the service folks are lovely! Friendly, kind, and resourceful. I am glad I selected this facility over any other! Highly recommend!!CHRISTINE C. | Overall Experience
The women who helped me was very nice & knowledgeable & is a great assist to your team.David M. | First Impressions
God gagnon shine down the keys of hope onto my lesser, pitiful hands. As the cold but reassuring metal lay upon my worked palms, he looked at me with facetios eyes and spoke "let me show you around." Me or my son have never been do greatful to be in the presence of such a other worldly figure such as him. ALL PRAISE GOD GAGNONBrett Y. | First Impressions
I’ve only just started a rental. I don’t even have anything in my storage unit yet. Therefore I don’t have enough experience to give an accurate rating.Christine Z. | First Impressions
Worse place to trust my belongings. Would not recommend to anyone, considering someone tried breaking into my unit with a grinder. I WANT MY MONEY REFUNDED OR MY BROTHERS IN THE MC WILL BE PAYING A VISITTyler C. | Overall Experience
Customer did not leave a comment.Vanessa G. | Overall Experience
Customer did not leave a comment.Samuel F. | Overall Experience
I have used this place a few times. My daughter and my grandson have also. We have always been treated well and the storage units are always in good condition. Thank you.Charlene F. | Overall Experience
Customer did not leave a comment.Aleesha C. | First Impressions
The manager was very nice, friendly, greeted me when I walked up to the counter. He demonstrated how to properly close and lock the unit. He highlighted the map for me so I would know where to go. I was there during my lunch break and he got me in and out with time to spare. :)Charmaine C. | First Impressions
James is very helpful and knowledgeableRobert B. | First Impressions
Customer did not leave a comment.WILLIAM R. | Overall Experience
Manager was unprofessional and rude. And did not give any information on the rat traps in side the unit.Vanessa G. | First Impressions
No commentFrances J. | First Impressions
Customer did not leave a comment.Dakota C. | First Impressions
Customer did not leave a comment.Susan R. | Overall Experience
Customer did not leave a comment.Mary P. | First Impressions
Customer did not leave a comment.Nicole I. | First Impressions
Excellent experience.John M. | First Impressions
Customer did not leave a comment.Burnice C. | Overall Experience
Staff extremely helpful. Facility spotless. Very clean conveniently located bathroom was a pleasant surprise.BARBARA S. | First Impressions
Customer did not leave a comment.patricia p. | Overall Experience
Customer did not leave a comment.Jeanne B. | Overall Experience
Customer did not leave a comment.Samuel F. | First Impressions
Staff were extremely helpful and extremely friendly and extremely professional! I have recommended this Uhaul storage and truck rental to friends and will continue to do so. In this world of "detached interaction", your staff is a very welcome and refreshing exception.... in a word... Exceptional!don g. | First Impressions
Customer did not leave a comment.Sofia F. | Overall Experience
Wonderful experience will definitely rent next year !Justin J. | Overall Experience
Very helpful thanks so much!!Pam L. | First Impressions
Customer did not leave a comment.LAURA T. | Overall Experience
Did not like the fact that I paid for a lock that I had to struggle with to unlock.I was told I would have to get a locksmith,but thankfully after playing with it I was able to get it opened.I just don't think the fact I was given a choice of a lock wasn't fair.Hopefully it was a fluke thing,otherwise everything was good.Debra F. | Overall Experience
Customer did not leave a comment.Jeanne B. | First Impressions
Customer did not leave a comment.Jaime M. | First Impressions
Customer did not leave a comment.Elizabeth S. | First Impressions
Customer did not leave a comment.CAROL Q. | Overall Experience
Both employees were very friendly and of great help.Debra F. | First Impressions
Customer did not leave a comment.Barry V. | First Impressions
Customer did not leave a comment.Lydia M. | First Impressions
Andrew was extremely helpful and courteous, as an older couple, we appreciated his patience with questions!susan m. | First Impressions
Customer did not leave a comment.James M. | Overall Experience
Customer did not leave a comment.WILLIAM D. | First Impressions
Customer did not leave a comment.Rebecca G. | First Impressions
Customer did not leave a comment.Amy C. | First Impressions
Customer did not leave a comment.eamon m. | Overall Experience
Customer did not leave a comment.Brian R. | First Impressions
Customer did not leave a comment.Angel m. | First Impressions
Customer did not leave a comment.Nathan G. | Overall Experience
Thank YouKAREN Q. | First Impressions
Customer did not leave a comment.Jennifer F. | First Impressions
Customer did not leave a comment.Michael M. | First Impressions
Customer did not leave a comment.Edmund T. | First Impressions
They made me feel welcome and the storage had plenty of space I will definitely recommendSandra T. | First Impressions
Customer did not leave a comment.Robert M. | Overall Experience
Customer did not leave a comment.Anna K. | Overall Experience
Customer did not leave a comment.Wanda M. | Overall Experience
Employees were always helpful from everything to the storage facility to renting a truck. Everything went smoothly.raymond m. | Overall Experience
Customer did not leave a comment.DALE W. | Overall Experience
Customer did not leave a comment.Anna K. | First Impressions
Customer did not leave a comment.Carol T. | First Impressions
Customer did not leave a comment.Matthew D. | Overall Experience
Great staff!Karl G. | Overall Experience
This facility was convenient and the staff was always friendly and helpful. It was a great place to keep my belongings while I was in transit. Thank you!Carlynne T. | Overall Experience
Customer did not leave a comment.carrie c. | Overall Experience
Very clean and well kept. Friendly service.Charlene F. | Overall Experience
Customer did not leave a comment.Fredrick R. | First Impressions
Very well run location. Staff went above and beyond. Facility is spotless. Climate controlled garage bay loading area is a great idea. Excellent selection of moving supplies priced very competitively. Overall an outstanding resource, everything I have come to expect from U-Haul and more!Christopher D. | Overall Experience
I was very happy with the manager Matthew who allowed me to leave an item in the community space. He made a fair judgment and i was overall very pleased with the information and customer service I received from the staff.KRISTIN A. | Overall Experience
Customer did not leave a comment.Vincent M. | Overall Experience
The facility was clean and bright. The staff was extremely helpful in advising me of the available options. I was personally escorted to my assigned space to identify the easiest access and shown how to operate the lock and make the unit secure. As a female who is not familiar with the logistics of such an undertaking, I was pleased to be treated with such respect, patience and kindness.Diane O. | First Impressions
Very accommodating. There was plenty of available carts/equipment to move belongings, great covered drive-up/in unload/load space that is large enough for a large moving truck. Fabulous.Mart M. | First Impressions
Customer did not leave a comment.Anne G. | Overall Experience
Customer did not leave a comment.Kate R. | Online Move In
Customer did not leave a comment.Kathleen T. | First Impressions
Customer did not leave a comment.Claudette J G. | Online Move In
Customer did not leave a comment.HEATHER N. | First Impressions
Do not approve of hidden chargesbrian n. | First Impressions
All positive experience . Would definitely recommend and use againDiane W. | Overall Experience
Employee was very helpful. Went out of his way to accommodate my needs. Affordable prices .will definitely recommend to friendsMatt H. | First Impressions