Very helpful thanks so much!!
Pam L. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Taunton
Testimonials From Recent Customers
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Easy access, easy return process. Online pickup is generally a a pain, that could be improved.
Lori N.Nada
Carl B.Great process! Super easy and staff was friendly.
James K.Did not like the fact that I paid for a lock that I had to struggle with to unlock.I was told I would have to get a locksmith,but thankfully after playing with it I was able to get it opened.I just don't think the fact I was given a choice of a lock wasn't fair.Hopefully it was a fluke thing,otherwise everything was good.
Debra F. | Overall Experienceuhaul switched my drop off location to some where 20 miles away (1hour round trip drive) without notice. was trying to drop off at 7pm. customer service wasnt helpful. had to find a place to park the night and call at 9am for scheduling team to fix the issue. agents were rude and uncaring.
jared B.Nice large location outside, I did not go in. Easy drop off and completed quickly.
Karen I.Very professional easy check in and out. Would ise again.
gerard N.All good.
Mike S.Servicio al cliente de excelencia. Super quick and easy drop off!
Meagan S.The truck wasn't that great but I never have a bad experience and usually trucks are all fine!! As I've rented several times! Il still kerp going back. Workers always friendly n knowledgable!
Alisha M.Lousy ending up cost me a fortune. U-Haul messed up reservations three times I asked them to give me $0.99 a mile instead of $1.09 because of the screw up and I had to pay the movers for two different times yet the truck was not available after I ordered it ahead of time they wouldn't even do that. Never again they also told me somebody to get back to you about possibly reimbursed in a little bit of money back they didn't do that either.
Antonio G.Not sure how busy it gets but maybe a second rental person to cut down on wait
william M.First time using this location everybody was very nice in and out was very good. You got such a giant location you should store boats over the winter.
Brian M.Courteous staff, friendly and respectful. Picking up and returning the trailer was a breeze.
Donald M.Rates should be adjusted because the customer refuels, cleans and checks themselves out now.
christopher R.EMPLOYEES WERE VERY FRIENDLY AND VERY HELPFUL
Aaron A.Have your help not be so rude!!!
Gene J.The gentlemen was ver pleasant and did a great job on the hitch and bikevrack
David R.Both employees were very friendly and of great help.
Debra F. | First ImpressionsGood job overall, Thank you!
jeffrey W.I have no issues with the branch. I'm not sure how the communication works with the rental, but I filled out the reservation online and then confirmed it twice on the phone with a representative. In all three cases I indicated that I did not want a hand truck or moving blankets. When I received the truck both were attached to the interior wall as additional options. Not a huge deal, but they do take up valuable space and I had said I didn't want them. As the customer I ended up feeling that my requests had not been considered or passed on… Also a 15' truck does not mean that you get 15' of floor length as it does with other rental companies- I'm sure the dimensions are listed somewhere, but it's a bit misleading.
Stephen M.Rental# 22761378 picked up and returned to Tauntan MA on 6/6/22. That 26 ft truck should be taken off the road, the brakes and suspension are shot. No working cig lighter port for GPS nor USB to charge phone. Have over 5,000 miles with uhaul in 26ft, Never Uhaul again....and i will pass the word,
William B.Employee who answered the phone and took the trailer back from me was incredibly helpful and patient. I explained the issues listed above with the trailer and he said no problem and took care of it. Very helpful!
Jenna W.That car dolly needs some grease, it's loud!!
Paul E.I will never use U Haul of Nirth Smithfield, RI again. I rented 2 boxes there, called ahead at least 24 hours in advance and sometimes 72 hours only to get there and be told they were in TAUNTON, MA!!!!! I was then asked if I wanted TO GO TO TAUNTON!! REALLY!!! Then I was 1 day late paying my rental charge and was charged an EXTRA $15 late fee!!!! NOPE, WILL NEVER USE THRM AGAIN.
MARY G.Great clean facility. Equipment I used (box truck) was more than satisfactory. Customer service was professional and friendly.
Ernest F.Outstanding service! Made everything super easy!
Frank H.Too expensive
Charles R.That was an easy process, the guy was cool and the price is great .
Angelo E.6x12 trailer was old and I should have demanded the newer one. A wiring issue caused the left stop,turn,taillight to go out. A missing bolt could in the front, though not a safety issue, could have leaked water if it rained.
JOSEPH D.Manager was helpful and facility is clean. Not hard to get around and being it's all ground level makes it much more convenient, being able to get moves done quickly. Price is the lowest around. Only thing that is a slight issue is in the offloading area only one of the doors works making it inconvenient if there is someone else parked within. I'm sure it will be fixed in time however, not a deal breaker
Brenden C.Great customer service. Thank you!
STACEY S.Uhaul location is fine but the u haul website to reserve is awful false guarantee
Derek D.Honestly it was early in the morning and the manager of this location wasn't the friendliest. He barely greeted me So I didn't even know if he was the one I should Talk to for assistance and he wasn't super unfriendly either but I think he was inconvenienced that I was there is what it seemed like.
Kimberly M.Each call I made to a Taunton MA and Raynham MA location was answered professionally. Each attendant was helpful, accommodationing and knowledgeable. ¡Gracias!
Comfort K.Give us a free rental after every 10 to 20 rentals would be a cool advertisement just a thought
ISRAEL R.Andrew was extremely helpful and courteous, as an older couple, we appreciated his patience with questions!
susan m. | First ImpressionsI was driving on Saturday on bay st taunton and key ignition switch shut off while I was driving and could have got in to an accident with truck I work 7 days a week and forgot to mention this at drop off because I had to sue errands and was in a hurry , James manager amazing customer service , Andrew was awesome and older guy forget his name was amazing all your staff was so friendly and polite I. Just not happy about truck stalling while driving I'm wondering if this Ford transit van has a recall for the ignition my right leg was 12 inches away so I am 99 percent confident I didn't hit key this is reason I returned truck I wanted to keep it for a month but with it being a unsafe truck I'm thinking of going to your competitors to try to get a better price and a truck that's safe to be driven on the road I work in the automotive field so I'm very knowledgeable about cars trucks and transit vans I asked for a call back from the company but I believe call center dropped the ball twice on delivering messages to the taunton location. I would love to rent from uhaul again since your company is 5 minutes away from my house and I'm going to need a rental Thursday this week but I'm not sure who to rent from because of my incident that could have caused a major accident if u was on highway driving 65 mph Please have some one reach out to me cause I want to make sure uhaul corrects there lack of customer service thanks your customer jeffrey mullins
JEFFREY M.Drop off was great. Lots of parking and key drop box was easy to find.
Adrian P.Sweep out the trailers before you rent them out because there was nails in it and I was using it to move my Harley
Ernie H.Great experience. We'll be back.
JARED T.The only issue I have is that they never emailed me the receipt. Kgpemberton@aol.com
Karen G.Excellent service
Donal C.Greatest thing ever is a motorcycle trailer lol
Montae H.When I originally booked a trailer, I booked it for fall River mass. It was confirmed for fall River and then I was emailed that the pick up location was changed even though I requested a phone call. The change in location put me behind schedule by about an hour. This was very unprofessional. When you book someone at a location that's where you should honor the booking.
Emanuel R.My only problem was being asked to take a bunch of photos to return the truck while standing in an unlit parking lot at night. I didn't take a photo of the back of the truck because it was very sketchy to stand there in the dark.
Michelle B.Gracias
KAREN Q. | First ImpressionsThey made me feel welcome and the storage had plenty of space I will definitely recommend
Sandra T. | First ImpressionsEmployees were always helpful from everything to the storage facility to renting a truck. Everything went smoothly.
raymond m. | Overall ExperienceGreat staff!
Karl G. | Overall ExperienceThis facility was convenient and the staff was always friendly and helpful. It was a great place to keep my belongings while I was in transit. ¡Gracias!
Carlynne T. | Overall ExperienceVery clean and well kept. Friendly service.
Charlene F. | Overall ExperienceVery well run location. Staff went above and beyond. Facility is spotless. Climate controlled garage bay loading area is a great idea. Excellent selection of moving supplies priced very competitively. Overall an outstanding resource, everything I have come to expect from U-Haul and more!
Christopher D. | Overall ExperienceI was very happy with the manager Matthew who allowed me to leave an item in the community space. He made a fair judgment and i was overall very pleased with the information and customer service I received from the staff.
KRISTIN A. | Overall ExperienceThe facility was clean and bright. The staff was extremely helpful in advising me of the available options. I was personally escorted to my assigned space to identify the easiest access and shown how to operate the lock and make the unit secure. As a female who is not familiar with the logistics of such an undertaking, I was pleased to be treated with such respect, patience and kindness.
Diane O. | First ImpressionsVery accommodating. There was plenty of available carts/equipment to move belongings, great covered drive-up/in unload/load space that is large enough for a large moving truck. Fabulous.
Mart M. | First ImpressionsDo not approve of hidden charges
brian n. | First ImpressionsAll positive experience . Would definitely recommend and use again
Diane W. | Overall ExperienceEmployee was very helpful. Went out of his way to accommodate my needs. Affordable prices .will definitely recommend to friends
Matt H. | First ImpressionsThe man who set up my storage was excellent. I was feeling a little moody and he remained calm, & polite. I was a little put off by being asked for people's address and full name and phone number. That is why I was moody. I had never been asked for anyone's address before for a storage unit so I was wondering if he was being discriminatory & I felt it was intrusive. I didn't want to give someone's address etc. I wanted to say I really appreciated his ability to still help me as he probably would anyone else. I did apologize to him directly before I left.
Ronita L. | First ImpressionsQuick concise instructions, easy access. Nice facility, I would highly recommend.
Dennis M. | First ImpressionsThey were very accommodating . I changed my mind but, when I'm ready I know what facility I will rent from.
Marie e. | Overall ExperienceI changed my mind the next day. I really didn't need a storage unit. I was expecting an attitude, they were pleasant and helpful. I definately go back when the need comes up.
Marie e. | First ImpressionsStaff member I dealt with was polite and able to answer all of my questions.
Cosmo R. | Online Move InI was pleasantly surprised with the amount of storage offered in the prices exceptional very clean facility
LAURA T. | First ImpressionsExcellent job. As the other recent survey I took, James was great. Stay safe.
Matt M. | Overall ExperienceClean, REST ROOMS, well lit (motion sensor), keycard security panels, and 24 hour access. Stephen is very nice. Way better than the storage place I left!
Cheryl W. | First ImpressionsSteve was professional and helpful. Storage areas are clean.
Jennifer j. | First ImpressionsJames has been great and an asset to U-Haul.
Matt M. | First ImpressionsNo problems at all. Would use again.
WILLIAM H. | Overall Experiencend courteous.
George R. | First ImpressionsStephen is very efficient , friendly and answered all my questions. Helped me realize the ease of uhaul box vs other movers . Ty
robert s. | Overall ExperienceSteve was great
Gary B. | First ImpressionsTremendously cheerful, knowledgeable, and helpful people!
Douglas S. | Online Move InIt was a good experience. I wouldn't hesitate to use Uhaul Storage of Taunton again if we ever need to.
Royd O. | Overall ExperienceStephen was extremely friendly and helpful. He explained all the necessities.
Vincent M. | First ImpressionsWe were met with top shelf courtisy
RALPH B. | First ImpressionsSteve was courteous, friendly, very professional and helpful.
Karl G. | First ImpressionsWe were a little concerned after we first reserved the unit because we never received an email confirmation. We called the to inquire and were told the reservation was confirmed and our email was corrected - but still no email confirmation. Non the less, when we arrived on move in day, a unit was available. The staff members was very nice and showed us how the security worked and where our unit was. The only drawback was the unit was a fair distance from the loading area. And we walked past many other units the seemed to be available. All in all, we are very happy with the experience so far. Free locks and a free months rental because we reserved a truck. Can't beat that! Thank you.
Royd O. | First ImpressionsVery helpful and the prices are very good. Clean and well kept.
Charlene F. | First ImpressionsPlease recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied
Francis K. | First ImpressionsThe evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn't feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I'm putting my possessions in storage is a result of the virus. I've now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING
Anthony S. | First ImpressionsStephen was very helpful, polite and kind in every way! He was friendly and very considerate!:) thank you so much for making this crazy time in my sisters life a breeze!!!
stephaine r. | Overall ExperienceVery professional staff.
LYNN C. | First ImpressionsGlad that Steven informed my dtr re:storage policy . Ty
robert s. | First Impressions