Customer Reviews for U-Haul Moving & Storage of Surrey

7,406 comentarios

13425 King George Blvd   Surrey, BC V3T2T8
(& 108th Ave)

(604) 585-4511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(604) 585-4511

13425 King George Blvd
Surrey, BC V3T2T8
(& 108th Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Parking space for customers,when they leave there vehicle for a couple of hours renting.it is ok as well parking from the street if somebody will take a look on it.customer will be happy if there vehicle also secured and safe ..also it's confusing about the kilometer usage charge .the Gasoline is separate from the charge.did you know that the 78.something cents from each kilometer was already a good charge for the gasoline cuz I consume 20 kilometers and I only used 1 gauge from the gasoline meter and I filled up C$10 only and it is over 1gauge from the mitre so I filled up more from the previous mitre gauge when I take the vehicle .yes my request is if you can include the gasoline usage from each kilometer so that the customer will be back very fast sometimes I am thingking it is also consuming time doing that thing imstead they can comeback right away to your outlet centre. Only if it is possible that is just my suggestion I think customers will going to agree to my suggestion but it depends how much you are going to charge per kilometer it will going to depend as well how much the gasoline rate per liter.but all in all your service is great ! Thanks UHAUL you are really a big help for all the people that are moving or need to move something by themselves it is also more convinient and secure when we are the one who will handle to our own things, nothing will be brake or damaged .if there is no one will be blame, only us!we really save a lot rather than hiring a movimg truck or vehicle and personnel . That is why I said you are really a big help and to the owners who think this good idea and make into reality as a bussiness what I can say well done! Great Job Sir/Madam!

CONSTANTINE C. 
Clasificación:
3.0

The Counter staff girl was super rude in her attitude and tone on 23rd Sept around 11.00 AM. She behaved as I went there to steal one of her vehicles. she needs more training in customer service. she might be only seeing rude and uncultured uncivilized customers at this location or she might be coming from a family of people third class.

THYAGARAJAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

I guess keep what you are doing and add more similing faces. It actually calms nervous customers. Lol

Dindo M. 
Clasificación:
4.0

slow online checking out process - I waited 10 min for a representative to approve the process...

ALEKSANDAR R. 
Clasificación:
5.0

I will just leave my comment. I've been using uhaul equipment for a long time and this was certainly the best service I've received until now, especially from the employee Vinícius, as this is the first time I use auto-transport, he provided me with all the information I needed, in both languages, English and Portuguese :) Cheers, Marcelo

MARCELO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty M. 
Clasificación:
3.0

I did not have a cell phone. The U-Haul agent would not initially allow me to rent the vehicle because she said that I needed to inspect the vehicle and send back my inspection review by text. It had been about two years since I rented a vehicle from U-Haul so I was unaware of this new requirement. When I asked for a paper copy of the inspection review the U-Haul agent that it was not possible. Finally she advised me to inspect the vehicle before I drove it and let her know if there was any pre-existing damage. I inspected the vehicle and found no pre-existing damage. Otherwise, the experience was good. The vehicle was good. I was able to promptly settle my bill with the lot attendant after he inspected it.

ROGER R. 
Clasificación:
2.0

The lot was a disaster, very busy which is fair. The Auto Transport I had rented had a wheel strap that was torn & was not usable, fortunately I had an extra strap on me to make it work. Seems as if the equipment was not safely inspected prior to our pickup.

Colton R. 
Clasificación:
1.0

Worst service possibly one can give

Simran D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yi-Hsin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinesh B. 
Clasificación:
4.0

Employee are all helpfull👍

EDWIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RACHHPAL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOANNE H. 
Clasificación:
5.0

staff was excellent, pick up and drop off was easy and quick, thank you

DOUG T. 
Clasificación:
2.0

El cliente no dejó un comentario.

shivraj S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MHRETEAB G. 
Clasificación:
4.0

Good trailer attendant. Lady at front desk was very patient with some angry and belligerent customers.

lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIDONG W. 
Clasificación:
5.0

All good

JEFFREY M. 
Clasificación:
5.0

Excellent service

RANJIT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yi-Hsin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurpal S. 
Clasificación:
2.0

- truck was dirty, they did not even bother to clean . Poor service. - dirty windshield, mirrors as well - rain water leaked , furniture got wet. - wiper fluid did it work at at all - issue with lock latch - -

SOLOMAN T. 
Clasificación:
5.0

I was told at the U-Haul office when dropping off my rental final payment was 82.79 which I could pay on Monday I just received an e-mail that my final payment is over 100 $ which one is it and why would it be different something suspicious is going on here and I don't like it

BRANDON H. 
Clasificación:
5.0

Gracias

JOSEPH R. 
Clasificación:
4.0

Parking on the lot is limited and on the street is time sensitive. Fortunately for me, Inusually rent earlier n the day and have always been able to park on the lot. I appreciate tge friendliness and helpfulness of the staff.

DONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B. 
Clasificación:
4.0

Lot was very full and it was difficult to exit from the back of the lot with a 26' truck. Perhaps organize larger trucks closer to exit

Kyle B. 
Clasificación:
5.0

Great customer service! Quick to get us on the road. I missed the drop off time of 10 am as I had mistakenly assumed that an extra day's rental would be for the entire day as long as equipment was returned prior to close . I inadvertently missed this on my contract. It would be good to confirm drop off time with client and point out early morning return times if applicable.

HEIDI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sukhjit S. 
Clasificación:
4.0

Check in online - this speeds up the process a bit when you go in to pick up the item.

Jonathan B. 
Clasificación:
3.0

For this visit, I had to wait over 20 minutes before getting the keys due to only one employee processing the wait line and still having to see an employee even though I checked in via mobile

Yi-Hsin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurbhej S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaspal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEWEI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

haitao X. 
Clasificación:
1.0

The tires had no thread left on them and when I booked it i requested for a pick up truck with a hitch because i was pulling a trailer. I was given the pick up truck with the hitch but the tire exploded while on a slope and i had a baby with me. We got stranded for two and a half hours under the really hot sun in a slope with a baby. Then when i returned the truck i explained everything and asked for a refund which i was denied. Instead i was charged extra cost. I requested the contact information of head office to make a formal complaint and i was never provided with that information. Instead i received an email from collection threatening me for 75$ which is absolutely ridiculous. I still wish to make a formal complaint and be provided with a refund. Please send my original complaint along with this additional explanation to head office. Gracias

Aissa A. 
Clasificación:
5.0

It was a very good experience, renting a 10' truck to help my son move his things. My only critique : Our truck pick up time was 3:30 but we were near the UHaul location at 12:30 so we went to see if we could get the truck earlier. They said no, although the truck we ended up getting was sitting in the same spot as 12:30. We had to drive 45 min to start packing and then at 2:30 had to go back the 45 min to get the truck (through Surrey traffic). Perhaps this could be looked at ? Thank you though, very streamlined process especially using texts.

Shirley S. 
Clasificación:
2.0

Poor customer service and the equipment I reserved ( appliance dolly) was not available and was very important for me to have so the move took 2x as long and I had to rent truck for second day because of it. Only 1 staff member at drop off was pleasant.

HOLLY P. 
Clasificación:
5.0

Staff were friendly, especially at drop off, the young man was very friendly and efficient.

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHINI N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deepak K. 
Clasificación:
3.0

Properly repair the cargo door on the truck I rented!

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akbar R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taiwo I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MENG S. 
Clasificación:
3.0

Well I didn't like the fact that I had to travel from Abbotsford to Surrey and they forgot to give me the covers but overall it was good

Gabriel R. 
Clasificación:
2.0

Mt truck was too small and too muck paperwork and approving things like damage by yourself

KYM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arshpreet S. 
Clasificación:
5.0

Please train your employees to give a true customer service as it was very shocking that they were not aware of various options to get the Uhaul booked at the 11th hour.

Manohar G. 
Clasificación:
5.0

Thank you, great experience and would highly recommend.

sevdin M. 
Clasificación:
3.0

This is less a complaint about the location and more uhaul in general. I was 45 minutes late to my booked elevator because I had to wait on call to get myself off of a “no rent” list I should have never been on. There wasn't even an issue I had paid the late fee two years ago! Highly disappointed, this threw off my whole move.

Seth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
5.0

Nothing everything went smoothly even the guys outside were really helpful

ANGIE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
4.0

be sure that they place what you pay, in my case i pay for a furniture dolly and they gave me the small one

Ernesto N. 
Clasificación:
1.0

Improve policy When you drop without fueling they take double charges and when you fuel more above what they mentioned on gauges they don't give you reimbursed money that's not fair

jatinder S. 
Clasificación:
1.0

El cliente no dejó un comentario.

GYUHYOUNG I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

YI-HSIN C. 
Clasificación:
2.0

If I filled gas to the point it was previous still i have charged for gas. If I overfilled the gas then I will not get reimbursement. It doesn't make sense to me.

SHAVIND G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lavpreet P. 
Clasificación:
5.0

Keep it up. This is excellent and affordable.

HAYLAP W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
3.0

It turned out to be double the price I was expecting. The requirement on how to read how much fuel you need to replace was not clear at all… which ended up charging me an extra $30 on top of the amount of gas I did put in. I was also told I needed to bring my rental back earlier than I had rented it for. I asked for 8hr, on the sheet it said seven, but they wanted it back in six. Which wasn't what I had booked. Not impressed, the rep was also very pushy about this. Overall not a satisfied experience.

Travis F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brook C. 
Clasificación:
5.0

When my husband dropped of the open trailer. The guy who did the paper work, he didn't change the return time and my husband notice that they tried to charge us for another day. When my husband did notice he told the guy right away that we were returning it late Sunday afternoon. It was all cleared up in the end.

KELLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEHRAJ J. 
Clasificación:
5.0

With regards to the trucks condition, I love the ability to check and photograph the condition of the truck. Though the original photos seemed like it was a different truck and they may have been taken when the truck was new. Since all the vinyls were different and there was considerable damage to mark - mainly small nicks and dents. Parking also became challenging, as it was limited to 8 spots and some street parking.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
4.0

Bad management

ANTOINE L. 
Clasificación:
4.0

A lot of wasted time to pick up....have to arrive quite a bit earlier than opening time for appt. to pick up...and then often takes 1/2 to get your truck! Customer service area should be larger in order to give better service, as this is a busy location!

LINDA T. 
Clasificación:
4.0

Nan

Harsimran S. 
Clasificación:
4.0

Very friendly and knowledgeable staff...over all everything was smooth.

sandy G. 
Clasificación:
5.0

We received a truck that was banged up on both sides and had a screw in one of its tires. We were told to take this vehicle because all their other vehicles were booked for the day. We also asked about the 30 day free storage and were told there were none available. Staff offered to put us on a wait list and suggested coming back in the morning because someone may be moving out of a unit at that time. When my husband went back the next day he was told we DID NOT QUALIFY because we dropped the truck off at the same location as pick up?! We do not understand how this was a factor since no one mentioned this to us at the time of pick up! We would like to put in a complaint for the very poor service we received lacking key information which clearly was pertinent to our request and situation. Please let us know how and where we are able to forward a written dissatisfaction complaint. Also….we purchased a mattress cover with handles paying over $25 dollars and the handles simply broke/tore the moment the mattress was being lifted! We are very unhappy with our recent experience!

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ram B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLORENCIO G. 
Clasificación:
4.0

Would be nice to have call back feature. So we don't have to constantly call when no one answers

THOMAS L. 
Clasificación:
3.0

I wanted to say the gal working at the desk on Saturday Aug 21st was so calm and collected. I overheard a man in front of us having issues with his reservation and he got quite upset and rude towards her but the employee did not seem affected by his attitude. Then, unfortunately the mobile pick up wasn't working and my drivers license photos weren't staying uploaded to the uhaul system. Both front desk staff tried to help me. Took awhile but through the entire experience the employee was so level-headed and decently polite. I didn't catch her name, she didn't have a name tag but she definitely deserves a round of applause. I appreciate that she assisted us in such a calm manner during a very anxiety-riden day for us (aka moving day).

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice D. 
Clasificación:
5.0

Very friendly staff!

Ruth B. 
Clasificación:
3.0

Where do I begin? My booked location did not have my rental available. They gave me the $50 and the diverted me to the location the survey is about…not telling me that the $50 removed my Confirmed booking. There were a few tense moments as the new location decided whether or not they had the trailer I needed. It took at least 45 minutes to even talk to a front desk person to actually do the rental…one perso working the desk with a line up of customers. My 8 am pick up time became a 9:45 departure. Also the equipment condition message appeared to show pictures for a different trailer than the one I rented. I had to dispute each picture. The trailer did not appear to have been swept out. This was not a great rental.

ROY S. 
Clasificación:
5.0

Quick and the young lady who helping me was extremely patient with me -who is tech challenged .

SHANNON D. 
Clasificación:
5.0

This is the forth time I have rented from U-haul and have never been happier with the service and equipment.

DEBORA O. 
Clasificación:
5.0

They're awesome!

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMALDEEP C. 
Clasificación:
1.0

The young lady was rude. She didn't help. I ended up going home only to have to return the next day. To rent truck I could have rented the day before. So now I have wasted gas to and from Vancouver to move a Friend because your staff isn't knowledgeable about the services that you provide and she was rude and arguementive . She want to fight with me instead of helping me find a solution. The second time I came up there she started the conversation with an additude and I said to her if a nice employee had given me the correct information then I wouldn't be back here again. This is when she quiet. Still horrible customer service and no I wouldn't send anyone back to their location

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS H. 
Clasificación:
3.0

have truck cleaned before its rented out have window cranks fixed, both knobs missing, safety issue! overall service and price reasonable

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

janette m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKSH M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE R.  |  Overall Experience 
Clasificación:
5.0

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is ), but BIG THANKS to the GM and AGM 

Jessica C.  |  Overall Experience 
Clasificación:
5.0

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

manolo P.  |  Overall Experience 
Clasificación:
4.0

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Sylvia T.  |  Overall Experience 
Clasificación:
1.0

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can't help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

khalid g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lannette M.  |  Overall Experience 
Clasificación:
2.0

Sat on hold days on end. Too many people too small of an accommodation you couldn't even drive on the lot embarrassing use of space. Greedy owners

Chrystal H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary o.  |  First Impressions 
Clasificación:
5.0

I would certainly recommend you, for your service is really great.

EDUARDO R.  |  First Impressions 
Clasificación:
2.0

The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.

Peter K.  |  Overall Experience 
Clasificación:
1.0

under staffed very poor service main doors for moveout broken never using that location again

rose d.  |  Overall Experience 
Clasificación:
1.0

Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.

Adam T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

robyn b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DeVera N.  |  First Impressions 
Clasificación:
4.0

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Jaylene H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba