Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion

832 comentarios

2800-30 Ridge Ave   Philadelphia, PA 19121

(215) 769-7430

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 769-7430

2800-30 Ridge Ave
Philadelphia, PA 19121

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Processing time.

Juliana S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard Todd S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Sign for online reservation key pick up missing.

Vanessa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen P. 
Clasificación:
4.0

The truck 15ft was old and beat up. The people at this faculty were excellent. It would have been nice if the back were at least swept out prior to renting. When we started to load our property we noticed there was actual dirt all throughout the back of the truck which we needed to clean. Additionally the gas reported to be in the tank when we took possession was recorded to be 1/4 tank when it was actually than 1/8. With gas over $4/ gallon, I didn't think we would need to leave the U-Haul facility and immediately have to look for a gas station.

Jay L. 
Clasificación:
5.0

I will only rent from UHAUL Uhaul is the most reliable rental in Philadelphia pa....

Michelle K. 
Clasificación:
5.0

The process was very quick and organized. The facility was very well maintained. We were able to go directly to the trailer I rented and hook it up. I appreciated Martins knowledge and kindness. Great experience.

Graham H. 
Clasificación:
5.0

Love this place. Best experience ever. Nice truck. air conditioning.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaleb N. 
Clasificación:
1.0

Very slow service and no help

Wayne H. 
Clasificación:
3.0

We had an issue with our access code. We found out after many issues that our code we selected to enter and access our floor was already in use by another tenant. I would suggest checking to see if a 4 digit code was already in use by someone else before the same is assigned to another person causing lots of delays and issues. The staff was really great but this seems like it could be an easy fix that would solve problems.

Melissa D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUKHRAJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana C. 
Clasificación:
5.0

The staff is excellent and professional. I will keep using this location for my Uhaul needs. Keep up the great work.

Amanda F. 
Clasificación:
2.0

Employee was great, however I booked online with a card and policy requires card to be present at pickup. Family booked the truck for me, so I didn't have the card with me. Very frustrating and inconvenient, especially in a stressful time such as moving. Had I not been in a tight situation and already at the U-Haul location, I wouldn't have proceeded with the truck and would have went elsewhere. Will most likely avoid using U-Haul from now on. It never seems to be an easy process.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene L. 
Clasificación:
5.0

Nada

Cheryl R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sanovia G. 
Clasificación:
5.0

When I went to return the truck after hours, the mobile site was broken so I couldn't upload my odometer. I would like a refund of the $20 fee

Harrison F. 
Clasificación:
2.0

The truck was not ready for pickup-- even though I'd confirmed I'd pick it up using the app, the app said I was scheduled for "hand delivery," and I ended up having to wait an hour and a half for staff to arrive, which delayed my cross-state move. However, I think this was more an issue with U-Haul than this particular location, and Natesha the assistant manager came in early to help me, which I'm very grateful for.

Natalie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittani S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

Clean and well organized

stephan W. 
Clasificación:
5.0

The store manager who helped me was very pleasant and explained everything thoroughly. I will be back to rent another uhaul truck.

Sasha H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
2.0

ID de referencia de la disputa 3854896

Kaushal S. 
Clasificación:
1.0

I was charged for so much more than my bill because they entered wrong information about millage. And once I tried to call them they answered but put me on hold and never answered me again, so I had to go there in-person to solve the problem.

MohammadErfan M. 
Clasificación:
4.0

Lots of vehicles and moving supplies available. Staff that I interacted with was polite and helpful.

CHANDRA K. 
Clasificación:
3.0

Appreciated 24/7 drop off feature.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald J. 
Clasificación:
1.0

Respond to my email

Yassin M. 
Clasificación:
5.0

Natesha and Steven were both very nice and helpful. They made our move less painful... knowing how painful moving is! The building itself was easy to get in and out of. Loved that you could back in, close the garage door, and then take your time moving into your storage unit.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany A. 
Clasificación:
5.0

The service was great at this location the employees went above and beyond to offer great service. The only small issue was that the radio didn't work in the rental truck and the equipment was a bit outdated. Roll down windows for ex.

Shanti W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keli I. 
Clasificación:
5.0

Everyone was very friendly and helpful.

Dawn H.  |  First Impressions 
Clasificación:
5.0

Nothing. Everything was okay.

Gregory K. 
Clasificación:
5.0

Extraordinario servicio al cliente

Louis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse J.  |  First Impressions 
Clasificación:
5.0

The man that helped me check out was extremely kind and helpful. I really like this location.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya M. 
Clasificación:
5.0

Very friendly and professional service.

James A. 
Clasificación:
1.0

Was told to bring back the truck before 1:30 next day. Did not look at contract which actually showed 1:22 pm. Brought the truck back by 1:30 pm truck was checked in at at 1:42 pm and was charged for two periods. I returned truck on time I thought but was technically late but do not think I should be charged a second period for being 8 or even 20 min late.

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonda W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mitchel G. 
Clasificación:
4.0

Checkout took a while, had to wait for a free person. Was quick and easy after that: truck was ready as promised, folks were friendly and helpful.

Jonathan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

derek W. 
Clasificación:
3.0

I refilled the tank and they still charged me $10 for gas. Used U-Haul years ago and they overcharged me for gas and miles. Every time it's a bad experience.

Kevin B. 
Clasificación:
5.0

Friendly staff, easy to use the app, parking for personal vehicles available.

Brian W. 
Clasificación:
3.0

Pickup location was changed without notifying me until I showed up at the pickup location specified in the reservation document. Instead of the convenient location minutes from my hotel, I was forced to drive about 20 miles to downtown Philadelphia during rush hour to get a trailer. I will have serious reservations about renting from Uhaul again when you don't honor your reservations. Changing the pickup point at the last minute is not acceptable to me.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
4.0

The customer service was attentive & everyone was kind. I do believe that I was charged twice for my unit & im not understanding why I paid $102 to reserve my unit & then had to pay another $120'once I entered the facility when I thought ili had already paid the rent for a month

Kenneth W.  |  First Impressions 
Clasificación:
5.0

The associate Natesha really was a very big help and she was very professional during my pick up and my drop off. One thing I seen is that when I picked up the truck she was at the desk and when I returned the truck she was in the yard parking the trucks, very amazing.

Jesse J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBERT B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ERICA M. 
Clasificación:
1.0

Terrible attitude by the staff. Awful service.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarylis V.  |  First Impressions 
Clasificación:
1.0

Arrived before my 7am reservation. The store did not open until 7:20-7:30am. 4 reservations were all somehow booked for 7am so I was forced to wait another 30-40 mins for others to check out. My 7:30 time for movers was forced to be pushed back to 8:30-9 and I was forced to pay my movers an extra hour for waiting. I do not understand companies that offer reservations and then cannot keep those reservations. I pay for the reserved time to be able to create a schedule. On top of the scheduling issues I was given a truck that could not achieve 1500-2000 RPM without an intense rattling and shaking. This prevented use of some highways bc the truck could not achieve certain speeds and acceleration safely. I was forced to use alternate routes which included detours because of 9-10 ft tunnel clearances. Once parked at my destination to unload the truck the truck continued to make concerning noises even after the engine had been stopped for a few minutes. Even my movers made note of how unsafe the noises sounded. I would not recommend this UHaul location to anyone after the added costs from time delays with the store and unnecessary mileage from a barely functioning truck.

Kevin B. 
Clasificación:
3.0

Be more verbal they manager talks so fast you barely here what he is saying. He can be more pleasant.

Bonnie C. 
Clasificación:
5.0

Great location. Very convenient. Service was very quick and the owner explained everything very clearly. I would definitely go back here.

Hussein A. 
Clasificación:
3.0

My first U-Haul was cancelled without my consent. Then customer service said they would email me a $20 gift card. They never did. Overall, U-Haul does not value its customers as it used to. Also now charging $2 a mile on Friday. Turned a $30 rental into $160

Alejandro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

Martin was super helpful at this location and really made me feel confident about towing a trailer, which I had never done before.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCCLAIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Effy C. 
Clasificación:
5.0

Nothing, From the time I spoke with the lady to reserve my Uhaul I was treated so Nice patient and RESPECTFUL wish I had gotten her name. When I arrived at the Uhaul location on Ridge the Young ladies there was so well spoken Calm PRETTY Peofessional and as the Youth say LitThey they need a BONUS. because they represent this company Well. Once we return there was a Brown man with Red Beard who helped me. He was Cool OG. My experiences are important because I am very observant due to anxiety. I'm on high alert. All of these ppl I encountered Subsided my Anxiety and are a Phenomenal representation of OUTSTANDING CUSTOMER SERVICE and to them I say THANK YOU

tracey B. 
Clasificación:
5.0

Rentals radio didn't work but it's ok I listened to radio on my phone.

PAUL G. 
Clasificación:
5.0

The customer service representative were excellent and extremely professional and friendly it's always a great experience

James G. 
Clasificación:
1.0

Truck was not there and had to take a smaller truck which totally screwed me up. I would really want a $50 credit because just like previous rentals, the experience was terrible .

Dominick D. 
Clasificación:
4.0

The passenger side window was taped up and not working. I had to point this the store and then wait to get another truck.

Sukhbir S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ari B. 
Clasificación:
4.0

The gentleman who checked the truck was very nice and professional

TIM M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
3.0

A lot of My Time Was Being Wasted By Little Things Like When I Returned the van i was made To wait Before Getting My Final Receipt The Staff In General Was Not Very Professional Actually Rude So I Would Not Recommend This Location At All

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ayana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl B. 
Clasificación:
3.0

It took 45 minutes to pick up our truck while there was two people available but chose not to take ua

Stephanie C. 
Clasificación:
1.0

This was a nightmare experience. I rented a truck and trailer from this location. The trailer fell off of the truck 2 miles from the pick up location, right before I was about to get on a very busy road. It was frightening, the trailer was shaking back and forth and almost flipped over. We waited over and hour for the trailer to be towed back to Uhaul. It was then too late in the day to drive the 3 hours we needed to drive to do the move. I took off from work for a completely wasted day. I am about to call Uhaul customer service, and I really hope they make this right. I will never go to this location again.

Melanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nemo K. 
Clasificación:
5.0

No complaints, want to commend the manager, (Mr. Ingram) was very helpful and informative....Kudos!! Keep up the great job.

Kim P. 
Clasificación:
1.0

Tell your employees be nice and stop taking extra money out my account

Orondae A. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRIA B. 
Clasificación:
3.0

Customer service was fine. The truck was in rough shape - damaged sun visor, graffiti all over the outside, tire light was on. Also starting out with a 1/4 tank of gas is inconvenient.

ryan B. 
Clasificación:
5.0

brakes and rotors need to be checked to avoid squeaking sound. everything else is good! thank you for the experience.

Francis J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William J. 
Clasificación:
1.0

I was given terrible service by a female who first insulted me because she didn't have knowledge of my credit card issuer. Then I was charged 3 different times at 3 different rates. My credit card was double charged and overcharged past my limit which can hurt my credit score.

Roxanne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna C. 
Clasificación:
5.0

Everything was great

Peter F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marco B. 
Clasificación:
4.0

The staff was very attentive and efficient. The biggest issue is that we raised concerns about the tire wear and unevenness with the manager before and after rental. The manager was exceptionally receptive but so far has not helped our case. We rented the same type of trailer months before and knew what to expect with respect to mileage. This unevenness really ate into our fuel economy. As per the manager, we escalated the concern with U-Haul corporate who has now sent an email back to this location. We expect to hear back from this location in some respect.

Lourdes B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARIYAH H.  |  Overall Experience 
Clasificación:
5.0

Nice, helpful, friendly staff.

MELISSA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Semistene B.  |  First Impressions 
Clasificación:
1.0

First off, your workers at this storage unit do not care at all. Was talking to a local that was an African American that says he has 5 units at this places right now since he buys them at auction and he even said those 3 woman are laughing at us right now since we are 2 white boys in the hood. I called in advance asking if we lost our keys to the unit, what would happen. The person on the phone said you pay a $50 and we cut it off. Thats it. I traveled over 3 hours away with that information for them to tell me they never said that and I would need to make an appointment. Which can't be done today. No help or anything. I then had to call all around for an emergency locksmith to come cut the lock off and get charged an emergency rate. Then your staff gave him a hard time when they found out he was cutting it off. Educate your employees on working with customers instead of sitting behind a desk not caring at all about them. Then when I finally get into my locker to move out, what do I find? A dead mouse in my Locker and your staff did not care at all when told about this. After this experience. I WILL NEVER use a uhaul product or storage service again.

Dylan N.  |  Overall Experience 
Clasificación:
1.0

Manager and Assistant Manager as she called herself Very unprofessional, Rude, uncaring, insensitive!

Sandra A.  |  Overall Experience 
Clasificación:
1.0

I was treated very disrespectful by the young lady who call herself the assistant manager and after reporting the issue to the manager he seemed to not to care. There was a huge mixup in a reservation that was made by the assistant manager and they showed no remorse about it. Very unprofessional!!!! I moved out! And again they seemed not to care.Awful experience!

Sandra A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zakiyyah D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNIEJO C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danice R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Long P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONTINA H.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me was very patient with me on Sunday and helped me with everything even tho she was the only one at the front desk answer the phones and helping everyone

Lutesha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MENIA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C.  |  First Impressions 
Clasificación:
5.0

Thanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage

JAMES M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MARYLUE C.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

BURTON Y.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff

Sharon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra S.  |  Overall Experience 
Clasificación:
4.0

There was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it

Anice A.  |  First Impressions 
Clasificación:
5.0

The staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.

Shamaka H.  |  First Impressions 
Clasificación:
3.0

Some of my items were missing. Who can help me resolve this issue?

Katrina R.  |  Overall Experience 
Clasificación:
1.0

I got overcharged thats why I didn't keep the storage unit

Danny P.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayla B.  |  Overall Experience 
Clasificación:
5.0

Thanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020

DEO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis d.  |  First Impressions 
Clasificación:
5.0

Good experience all around! Thanks!!!

Laurence M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E.  |  Overall Experience 
Clasificación:
4.0

Darell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.

Brendan B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiara m.  |  Overall Experience 
Clasificación:
4.0

Other than the fact that I paid for items I never received, the experience was cool.

BRIANA B.  |  First Impressions 
Clasificación:
4.0

Forget his name but the man with the glasses was extremely helpful every time I was at the facility.

Zachary P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
2.0

TheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in them

lovie t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hunter p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda b.  |  Overall Experience 
Clasificación:
5.0

The U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. ¡Gracias!

Debra C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Deschaune B.  |  Overall Experience 
Clasificación:
2.0

Damage furniture, would like to speaker to corporate

Felicia W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Maria E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony T.  |  First Impressions 
Clasificación:
5.0

Thank you for a smooth experience!

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W.  |  First Impressions 
Clasificación:
1.0

F**king roaches….I just picked up my items and vacated my unit yesterday items were in the facility for literally 3 weeks and so far I've seen several ROACHES come out of my belongings!!!! One on a mirror and another on a box as I was opening. The house I moved from had been exterminated and the new house I just moved has been remodeled with brand new everything so im certainly not happy about seeing roaches in my belongings!!!! Also when I rented my 10x10 unit there is an giant pillar inside of the unit I was not made aware of this until after I had went to place my lock on the unit which resulted in me having to purchase another unit after seeing that the rest of my items would not fit due to this enormous pillar in the way taking up valuable square footage in the unit! This was very inconvenience!!! I wasn't going to complain about the unit being as though my items were only stored for about 3 weeks but seeing these roaches have made me change my mind. I never have stored my belongings in a facility and had to deal with a pest problem upon collecting my things. This has been a horrible experience and I would not recommend this facility to anyone at all!!!

Gizette G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

Great service great price thank you.

Michelle B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C.  |  First Impressions 
Clasificación:
5.0

It was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.

JAMES M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Deschaune B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raechel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shenika L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Badia W.  |  First Impressions 
Clasificación:
5.0

Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience

Mildred H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail O.  |  Overall Experience 
Clasificación:
2.0

The facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn't have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.

Raechel A.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Shay S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

Teren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.

Catherine L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaleesa S.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!

Gracia V.  |  First Impressions 
Clasificación:
5.0

give these people a raise! They do their job exceptionally well

Derek J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jason f.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Maggie C.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and considerate.

MELISSA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexys K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Katrina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason m.  |  Overall Experience 
Clasificación:
5.0

Very nice folks at the front desk. Move in has been seamless.

Robert T.  |  First Impressions 
Clasificación:
5.0

Very clean facility!

Ned S.  |  First Impressions 
Clasificación:
5.0

Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.

LEONA D.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I've had. Kudos to the facility and all the staff.

Christene A.  |  Overall Experience 
Clasificación:
1.0

Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.

LISA M.  |  First Impressions 
Clasificación:
5.0

Standard business hours for rental sign up doesn't always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and return

Christene A.  |  First Impressions 
Clasificación:
3.0

I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.

Gilbert B.  |  First Impressions 
Clasificación:
5.0

The staff was professional, courteous and helpful

Sybrena M.  |  First Impressions 
Clasificación:
5.0

Helpful staff and a very clean storage facility.

Joey M.  |  Overall Experience 
Clasificación:
5.0

Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.

David A.  |  First Impressions 
Clasificación:
5.0

I can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. ¡Gracias!

susan p.  |  Overall Experience 
Clasificación:
2.0

The unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.

Marie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana V.  |  First Impressions 
Clasificación:
2.0

I was not aware I wouldn't have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.

RYAN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

The staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven't had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.

Anita M.  |  First Impressions 
Clasificación:
4.0

I had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.

RYAN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación: