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ellsworth D.Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Testimonials From Recent Customers
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theodore K.Once we backed our 15' uhaul into the loading bay they had climate control, many carts, water fountains for hydration and super helpful staff.
Matt V.I would have given 5 stars had my acct been closed when I originally moved out and not 2 weeks later
NICOLE B. | Overall ExperienceI like doing business with the company everything easy.
CLIFFORD D. | First ImpressionsClean storage units and easy process for renting van and storage. I recommend getting there early as the processing can be slow. Getting the van, storage, and pre-ordered items took about an hour. Friendly staff. And plenty of carts to unload vehicles and vans/trucks. Make sure to call and book the storage unit in advance since the website does not seem to link with the units available.
Shira J.Everything was quick, easy, and smooth.
Jordan H.Truck maintenance
rossi T.Great customer service. They were always patient and on time. They had the best prices around. I would recommend this company for anybody who wants to move or just use certain equipment.
patrina A.They charged me a cleaning fee, even though I returned the van as clean as I received it. They issued me a refund, only after I complained and showed them pictures of the van I took at the time of return. I will not gives this location my business, in the future.
Alice H.I did not go into the location but at drop off the staff member was waiting for my drop off and was very helpful. I don't know her name but she was nice.
Jennifer Deborah B.The employee at the desk was very professinol.
Lomarr W.Experience from beginning to end was great. Every person we interacted with was professional, friendly, and courteous, going above angle beyond expectations. So glad I chose this location and would highly recommend. Can honestly say it was the best rental experience I have ever had.
Kristin S.I feel like I was overcharged at this location. Customer service is not professional. The inside of the truck stink I had a better experience at Allegheny.
lisa S.Talk to us! We met a gentleman in the parking lot who was apparently supposed to "check us out". We went to walk past him and he said "leave the keys in it" and that's all. So I went inside to sit in a line for 10 minutes to check out and finalize my contract, only for them to tell me that the gentleman outside is supposed to handle all of that. So I left
Rick K.The customer service agent was extremely rude. I have very little service in the massive concrete bunker and of course the check-in process relies on the customer's cell phone, which I take issue with. The last time I rented, the woman assisting me scanned my license for me. This particular worker refused to rent me the van if I didn't upload it myself. The vehicle was not clean, the back was covered in a layer of dirt. The passenger side mirror was shattered, there were scratches on the back door, and the driver side was really beat up.
Nathan B.Got there early to see if I could get my van and she said it wasn't ready. Came back at the scheduled time and it still wasn't there. Had to ask if she could accommodate me with the small box. 45mins off my schedule
Nasir B.Very easy process - we were in and out with no problems!
Jason D.The owner lady was great. Very knowledgeable. The process was super efficient. Returning the vehicle went super smooth.
MICHELLE M.Just keep up the good work that you're doing.
tyrone P.This location is very well stocked in everything needed for a stress free, successful, inexpensive move.
Cynthia M.The service was ok didn't expect to pay for all them miles I actually did less an was charged too much, I feels though you should pay for what you use...I was very upset cuz it had the wrong mileage on there an it was adjusted
nicole L.You gave me a vehicle they had the engine light on and was smoking
india E.Great
KURT F. | First Impressionsrestroom convenience not always available, however ultimately it was a top notch experience for Dietra Sealy
Dietra S. | Overall ExperienceThe truck I used ran out of engine oil (twice) I had to have the service person to refill the truck with oil before I could leave off of the lot… I extended my rental until Monday 3/6/23 the truck ran out of oil again I barely was able to make it to the uhaul lot on Saturday 3/4/23 I was unable to drive the truck the alarm would not shut off with a error light to shut the engine down the oil level is at zero I had to make arrangements to get another truck to handle my job I was to busy to go through checking in the truck and going the the process of another truck so I returned the keys left the truck where I was able to park…. Placed a call to inform the service worker that I was unable to move the truck to add the gas and that the truck has an engine oil leak where I barely made it back to the uhaul lot .. so now I'm being charged a cleaning fee ( which the truck was not dirty ) and a fuel refill fee… I use uhaul on a weekly basis for my business as I am an event planner I always return my truck clean and above the gas line … to be charged these fees are unacceptable….
Tiffany A.Your people was great this keep doing a great job
David W.The general manager (Martin) and the owner (Lateasha) are great and have the very best customer service experience that I have ever received from any Uhaul location. Warren Wilkerson
Warren W.Do what you did for me! You guys were great! Thank you!!!!
Jason C.some of my stuff was missing from my unit.
Esther M. | Overall ExperienceThe personnel excellent, however, each vehicle listed (TM2000F, Tm2000F, TM1922R,TM1616F,TM3616R) this list does not include the vehicle that we finally were able to rent. It took a total of 5 vehicles before we could finally have a vehicle that did not have the tire light on. As far as we were concern if a vehicle shows tire pressure issues than it is not safe to rent or drive. TM2000F someone had spilled gas or oil in the back of the vehicle it smelled horrible should not be rented. It took us about a good 30 -45 mins before we found a vehicle that could be rented. Someone is not doing there job when these vehicles come in from maintenance and making sure that the tire warning light is not reset . One had a mirror broken so you cannot drive a vehicle legally with a broken mirror. The personnel or staff were excellent just need to be more attention to tire safety.
Rhina T.Everything was A1
Qasim W.I was pleased with the excellent customer service I recieived from this UHAUL. The manager and the female CSR went above and beyond to help me get my storage paid up and moved out of my unit. I want to thank them for their pleasantness; it made me feel as ease and able to move out stress free!
Latrise B. | Overall ExperienceIgnorant staff
cindy W.Very clean well kept up place of business!
ryan P.Customer service is very low, it's all " Hood" politics. The manager is a passive aggressive wanna be wise guy. The type whom handles business with a tuff persona. Overall I will stay clear from this place
Wayne S.The customer service was horrible.
Melissa B.Good people
Djordje V.Great customer service. Easy and fast process timing.
ROBERT T.There was rat feces in the unit and there was nothing to control the problem. You need to triple up or double up on the layout of traps to trap them.
JANET B. | Overall ExperienceEverything went well and your employees were a great help.
harman A.Everything was fast in easy
CLIFFORD D.During moving out there were mouse dropping on and in some of the boxes. Unsanitary!
Victor R. | Overall Experiencethis was indeed a U-Haul facility but no one helped me check out. Also, the vans should come with a full tank of gas. It is very difficult to bring it back with roughly same amount as when I picked it up. Wound up over paying for gas.
Milton N.When I picked up my truck, there was ice on the windshield and the latch to the back was frozen. When I went inside of the store to let them know that the windshield had ice on it, I was told that they don't have ice scrapers. I don't understand when having vehicles are part of your business, that you don't have the necessary equipment to maintain your vehicles. SMH.
Tyeisha W.First the pick up location was changed which resulted in a 30 minute drive vs a 10 minute drive. The people were helpful and nice, and even changed the drop off location for me to a much closer place, BUT i had reserved 4 sets of moving pads and there were none available. They did call up the street to the location 1 mile away and they were also out. What is the use of me reserving them in advance for an apartment move out and then to find out that I cannot have them the morning of the move and no other way to obtain them. Also, the back of the truck had trash in it and broken glass all over the floor, which I had to clean out before we moved so that no one got glass in their shoes or in the furniture or boxes we packed on the truck. Overall other than the ease of one way booking and related discount, it was not a good experience.
Philip M.No comment
Pauline M. | First ImpressionsN/a
Noel R.Mice
Larry W. | Overall ExperienceLeather jacket and pants were stolen I've spoken to customer service as well as manager never recified the problem just kept saying he'll call me problem after problem
Helen C. | Overall ExperienceThe equipment had low tire warning and other engine warnings. Otherwise ok.
Carol T.I put no on recommendation because I don't know the cost of other storage places.
David W. | Overall ExperienceFirst time customer & was very impressed with the service…thx
richard C.Make sure the employees do a walk through with you
jeronque P.Cerrar
Tammi G.My experience was excellent my item was very safe l would recommend anyone to have there personal item at this location
denise d. | Overall ExperienceStaff was very helpful and pleasant
Sandra K. | First ImpressionsAlsome
victor d. | Overall ExperienceDid have mice droppings in items upon moving out, so extermination should probably take place more often.
John I. | Overall ExperienceMuch love much respect much needed
eliada W. | Overall ExperienceGood people
Maurice W. | First ImpressionsThe girl and manager helped me use my coupon for a free month which wasn't coming up and the system very helpful and patient with me
Lynette R. | First ImpressionsManager wasn’t helpful and he was very rude.
YOLANDA W. | Overall ExperienceIt was a bit expensive
PAULETTE A. | Overall ExperienceEmployees are young and naive at the Sedgley location
Betty W. | First ImpressionsIt's a nice place. Nice location
Curtis d. | Overall ExperienceI used this facility to store some of my daughters extras because she is miles away from home , she is a college student in Pennsylvania. In my haste and travel, I forgot I had to use a uhaul padlock which was required in addition to the insurance. Unfortunately I had inadvertently left the key to the padlock home. The staff was not very helpful and told me there wasn't much they could do. I had to figure this out on my own and had to get a very expensive locksmith to break the lock . Just wish I would be able to use my own lock next time and wish for the staff to be more helpful during college move which is already a stressful time. Just wished I didn't have to spend the extra money for the locksmith, which I didn't have.
Rubens f. | Overall ExperienceSteven was very helpful when we moved in, and answered any questions that we had. Very nice to work with.
Jennifer M. | Overall ExperienceWe had an issue with our access code. We found out after many issues that our code we selected to enter and access our floor was already in use by another tenant. I would suggest checking to see if a 4 digit code was already in use by someone else before the same is assigned to another person causing lots of delays and issues. The staff was really great but this seems like it could be an easy fix that would solve problems.
Melissa D. | Overall ExperienceNatesha and Steven were both very nice and helpful. They made our move less painful... knowing how painful moving is! The building itself was easy to get in and out of. Loved that you could back in, close the garage door, and then take your time moving into your storage unit.
Jennifer M. | First ImpressionsEveryone was very friendly and helpful.
Dawn H. | First ImpressionsThe customer service was attentive & everyone was kind. I do believe that I was charged twice for my unit & im not understanding why I paid $102 to reserve my unit & then had to pay another $120'once I entered the facility when I thought ili had already paid the rent for a month
Kenneth W. | First ImpressionsNice, helpful, friendly staff.
MELISSA M. | Overall ExperienceFirst off, your workers at this storage unit do not care at all. Was talking to a local that was an African American that says he has 5 units at this places right now since he buys them at auction and he even said those 3 woman are laughing at us right now since we are 2 white boys in the hood. I called in advance asking if we lost our keys to the unit, what would happen. The person on the phone said you pay a $50 and we cut it off. Thats it. I traveled over 3 hours away with that information for them to tell me they never said that and I would need to make an appointment. Which can't be done today. No help or anything. I then had to call all around for an emergency locksmith to come cut the lock off and get charged an emergency rate. Then your staff gave him a hard time when they found out he was cutting it off. Educate your employees on working with customers instead of sitting behind a desk not caring at all about them. Then when I finally get into my locker to move out, what do I find? A dead mouse in my Locker and your staff did not care at all when told about this. After this experience. I WILL NEVER use a uhaul product or storage service again.
Dylan N. | Overall ExperienceManager and Assistant Manager as she called herself Very unprofessional, Rude, uncaring, insensitive!
Sandra A. | Overall ExperienceI was treated very disrespectful by the young lady who call herself the assistant manager and after reporting the issue to the manager he seemed to not to care. There was a huge mixup in a reservation that was made by the assistant manager and they showed no remorse about it. Very unprofessional!!!! I moved out! And again they seemed not to care.Awful experience!
Sandra A. | Overall ExperienceThe young lady that helped me was very patient with me on Sunday and helped me with everything even tho she was the only one at the front desk answer the phones and helping everyone
Lutesha C. | First ImpressionsThanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage
JAMES M. | Overall ExperienceExtraordinario servicio al cliente
BURTON Y. | Overall ExperienceVery courteous staff
Sharon B. | Overall ExperienceThere was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it
Anice A. | First ImpressionsThe staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.
Shamaka H. | First ImpressionsSome of my items were missing. Who can help me resolve this issue?
Katrina R. | Overall ExperienceI got overcharged thats why I didn't keep the storage unit
Danny P. | Overall ExperienceThanks for everything
William B. | Overall ExperienceThanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020
DEO D. | Overall ExperienceGood experience all around! Thanks!!!
Laurence M. | Overall ExperienceDarell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.
Brendan B. | Overall ExperienceOther than the fact that I paid for items I never received, the experience was cool.
BRIANA B. | First ImpressionsForget his name but the man with the glasses was extremely helpful every time I was at the facility.
Zachary P. | Overall ExperienceTheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in them
lovie t. | Overall ExperienceThe U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. ¡Gracias!
Debra C. | First Impressions