Customer Reviews for U-Haul Moving & Storage of Stoughton

Rating:

5.0

a+++ Thank You

Rating:

5.0

Excellent service

Rating:

5.0

Fast and efficient form the online start to the printing of the receipt at the end. We are all built for speed and this was a business rental for a furniture drop off, so I needed it to be seamless and it was. Definitely would recommend.

Rating:

5.0

Adrian was really terrific and I appreciate his work.

Rating:

1.0

The staff were not friendly and were quite argumentative with questions.. I wouldn't go to this location again

Rating:

5.0

It was a very positive experience. Two staff were very courteous and customer-service-oriented.

Rating:

5.0

Well done!

Rating:

3.0

I selected this storage facility because of one mont free by a person who referred me. Only I got there and had to come up with $300 unexpectedly. I was told to call ahead of time if moving out. I did not have that option as there was a lot going on with the approval of my new apartment and I didn't get the keys until after seven the day before the move. I keep getting messages that my rent is past due. I moved out of the storage on the day the rent would have been due.

Rating:

2.0

I made a reservation, and ran into a situation where as the person I was to have drive, I guess had an outstanding balance. Theeefore he couldn’t drive. And they weren’t helpful.. instead of telling me how it could be fixed..ie, cancel existing reservation and make a new one.. which is what did happen. They were telling me to go on the app and do it .. and I had to demand that they do it!!! And I was charged $40 more for the new reservation. I questioned it and stated I would contact corporate.. she then told me I’d get her as this was her store.. And then said to me: “you should be saying thank you for fixing the issue. Are u kidding me?? This is not how people should be running the show.. They wanted me to do all the work to make changes on my phone instead of just doing it themselves and says I should thank her!! Wow wow wow. Will never use that site again and I would steer anyone away from it. Customer service training is needed there.

Rating:

5.0

Adrian was terrific. His knowledge and expertise was great. He placed the hitch wires inside the car under the floor with the spare tire. That way it is never in the snow or rain. Brilliant idea I never thought was possible. Very pleased!

Rating:

5.0

All great. Thank you

Rating:

3.0

The after hours drop off process needs work. The process asks for things that can't be found in the app. I had to call someone in customer service to return my truck on time so that I would not incur additional charges. Thank goodness the rep was able to help. We spent almost 20 mins trying to figure out the online process to no avail. There was also another couple trying to figure it out as well. They too wound up calling customer service.

Rating:

5.0

It did take me 45 minutes to check out on the app. I was freezing outside trying to figure it out but finally was able to contact someone that helped guide me through the process.

Rating:

5.0

Please fix your app; it is horrible. Asked to scan a bar code, which was not the right shape, rectangular,, but the screen to scan it is a square, so the app wouldn’t work. Navigation on the app is a nightmare. The app says to navigate to “Manage my order,” but this is very tough to find. I had to call the 800 number to return the rental, which took time I didn’t have. Very stressful

Rating:

5.0

Excellent Service Thank You A+++

Rating:

5.0

They were all great and very helpful

Rating:

1.0

First truck was broke it had transmission issues. The store was rude when I stated that the truck might need to be service for transmission and put me on a smaller trucker that I had to make more trips as the truck was not the correct size. The second truck was great mechanically but much smaller than what I need so I ended up have to do an extra trip which costed me more. When returning the truck they charged me for 2 Dollie’s when I only had one the whole time and 2 was never asked for. Overall negative experience with this uhal location. Next time I would use a different location

Rating:

5.0

The representatives were very professional.

Rating:

5.0

Very professional staff

Rating:

5.0

Excellent service. Thank You

Rating:

5.0

The location is excellent. The customer service is very good. That’s why I’m a repeating customer will continue coming back.

Rating:

5.0

Helpful representative.

Rating:

5.0

A+++ Thanks

Rating:

3.0

Staff kind of lazy; not accommodating at all

Rating:

1.0

Staff were unhelpful, did not keep consistent hours, and delayed my move out date for weeks until I had accrued additional charges and late fees. I had to call uhaul's general line to get help with the Stoughton staff, at which point they were suddenly able to resolve my issues same day. I was given incorrect information regarding hours and moveout procedure by Stoughton over the phone.

Rating:

5.0

The 2 guys that helped me were super nice and professional. I love the Jamaican accent.

Rating:

5.0

they were very friendly and great customer service

Rating:

5.0

Matt was awsoo

Rating:

5.0

It was an easy process. Employees were kind and helpful.

Rating:

5.0

Everyone at this location was friendly and helpful, especially the installation technician.

Rating:

2.0

I was under the understanding that if I return the truck at a timely manner and before closing, I would get a very decent discount along with under the mileage that I had told them not just $20

Rating:

1.0

I was charged twice for the rental truck. Also, got gas service fee which is incorrect. I returned the truck with a a quarter tank and receipt said it was an eighth left. I have the pictures and they were uploaded. I didn't really expect this type of service from uhaul.

Rating:

5.0

Sharri thanjs for all your help!!!

Rating:

5.0

Nothing, the customer service at the Stoughton MA location is always great.

Rating:

5.0

Great Service. Thank You

Rating:

5.0

I wasnt able to check out because the computer froze but we did a quick walk through and the return if the truck was just as easy as renting it. They guys at the office were great.

Rating:

5.0

Great agent at the counter. No issues at all.

Rating:

4.0

One thing was bothering me it's the prize I wasn't expecting to pay all that amount after that everything was great, that's my opinion in 6 more months I try to use Uhaul again in Washington Street in Stoughton MA

Rating:

5.0

Good service no problems

Rating:

5.0

A++++ excellent thanks

Rating:

5.0

Excellent Service

Rating:

5.0

Sherrie is the Best GM was very accommodating and knowledgeable and Adrien made my rental as easy as possible such a family environment at this Uhaul location !

Rating:

4.0

Climate Control Unit was alarmed but with the constant alarm going off it was useless and so loud it was painful. Needs to corrected. Unit is expensive but clean.

Rating:

5.0

A+++ Service. Thank You

Rating:

5.0

10

Rating:

5.0

I think it that it could be a little easier to return.

Rating:

5.0

Had a very pleasant rental experience yesterday. Cheri was super efficient, helpful and great at her job!

Rating:

5.0

The woman checking me in and the guy checking me out were both very courteous and personable. Very smooth and pleasant experience.

Rating:

4.0

Thank you all. Joshua S. is great!

Rating:

3.0

Everyone was nice and the storage was great but they said they cancelled my plan when I moved out early November. I then got a bill that’s now past due… I called and they said they would get back to me lol like I think we’re good but I don’t love not knowing

Rating:

5.0

The staff was very helpful exhibited superior customer service.

Rating:

5.0

Great staff awesome location

Rating:

5.0

Run a holiday special

Rating:

5.0

Got Matthew's excellent services for several times. He's so nice!

Rating:

4.0

The employees were helpful and was confused on why I had to drive so far to pick up the auto transport when my 15 ft truck was at another Uhaul.

Rating:

4.0

Nice job. Price per milage is a bit high but that won't change from my feedback.

Rating:

5.0

Verry happy

Rating:

5.0

Great Service. Thank You

Rating:

5.0

Thank You.

Rating:

5.0

A+++ Thank You

Rating:

5.0

Great Service. Thank You

Rating:

5.0

Excellent

Rating:

4.0

A customer waiting area would be an improvement.

Rating:

5.0

Keep the good work up.

Rating:

3.0

The truck we rented had a strong smell of marijuana in the cab. It grew progressively worse as we drove. I called customer service after returning the truck because the manager wasn’t in. They called her and she put the blame on me for not returning the vehicle or calling immediately. I couldn’t not return as I was on a tight timeline for the day and that would have delayed me. The smell was obvious especially the more time you spent in the truck. Shame on UHaul for allowing this truck to be rented. Shame on UHaul for a manager that blames the customer. I’ve rented several times from UHaul and it’s usually a pleasant experience but this was not. I am not happy that I had to spend time in a truck that reaked of marijuana. I am not happy that in my case the customer has the onus to fix the problem. Shame on UHaul.

Rating:

5.0

Excellent in customer service. Perfect location. You can drive in and store your

Rating:

5.0

Everyone great.

Rating:

5.0

excellent overall experience. Sherry and her staff are top notch. Always solved any issues I had with a smile. I would highly recommend this facility to anyone looking for storage

Rating:

4.0

Manager could use some social training, tune up her manners. Be more professional when speaking to customers. The other helpers were professional.

Rating:

3.0

The price is good, facility clean but the “woman” at the stoughton location was unprofessional and rude to me.

Rating:

5.0

We were well treated by the staff throughout our rental period. The facility was clean and our experience was positive.

Rating:

3.0

I had an extremely difficult time closing out my unit. It took over 2 hours of contacting customer service several times because the stoughton facility wasn’t picking up their phones or responding to the multiple messages customer service sent them. I closed it out correctly, had it inspected, and took my lock, but I was still getting charged 1.5 weeks later.

Rating:

4.0

The two employees at the desk when I checked in seemed to have a very contentious relationship and were not particularly friendly or patient with each other. They were both very pleasant to me in our interactions, but their communication skills could use some work.

Rating:

5.0

It was ok. The guy was helpful and nice.

Rating:

5.0

well lit, clean and neat storage. your phone system needs alot of attention

Rating:

5.0

This facility excels in convenience, impeccable cleanliness, but mostly, warm customer care from its staff. They go above & beyond. Thank you for your service.

Rating:

3.0

Staff was rude

Rating:

1.0

The employees looked and treated me like they didn’t want to be there. The information wasn’t provided properly and I didn’t feel welcomed. I ended up just leaving.

Rating:

5.0

Staff was very nice.

Rating:

5.0

Great staff and very clean. Always willing to help and go the extra mile. Manager is over the top helpful. Thanks UHAUL.

Rating:

3.0

It seems this location is in the middle of remodeling, which makes it not very welcoming. The employee working the counter couldn't help me, because I was renting storage and that's not their job. Once I did get an employee to help me, it took at least 30 mins to get the paperwork done, I had a reservation online, couldn't imagine how long it would have taken if my info had to be entered on site.

Rating:

5.0

The staff were helpful and polite.

Rating:

5.0

a pleasure to do business with this location.

Rating:

5.0

The attendant I checked in with was super helpful and accommodating. He fielded the couple burning questions I had for him while he was multitasking in the garage. A very positive experience overall.

Rating:

5.0

People there are great. Over worked and understaffed like everywhere else. They get it done though

Rating:

4.0

Sold what I had there so no longer needed. Good experience being there

Rating:

2.0

There was no information given about disarming the units in any of the emails I got about my online reservation, so I had the siren go off multiple times and had to go to the office and wait until a representative was off the phone to find out why. This information should be in the emails about how to check in. Also, google maps said that access lasted until 10pm so I drove out later in the evening only to find out it had closed earlier. I would probably have chosen a facility with longer access hours if I had known that google maps was inaccurate.

Rating:

5.0

Everything was fine. Staff was always helpful and pleasant. Thank you for a smooth experience. Nancy Franklin

Rating:

1.0

My reservation was given to the wrong person and her contact is under my account.

Rating:

4.0

Like everywhere and every customer business… understaffed but that was handled well.

Rating:

5.0

Exceptional service provider to my company. UHaul in Stoughton is nearly the most dependable and reliable suppliers I've dealt with during the last 50+ years.

Rating:

5.0

The manager was very attentive and intuitive helping me with my credit card.

Rating:

5.0

I didn’t have a problem with UHaul until the day after I moved out. I was moving to Texas the next day after I cleared my storage. I had two objects I couldn’t load on my Penske truck. Time was not on my side I had to move fast by my self the storage closes at 7pm. Now I had to wait a hr and a half for a lock smith. That’s why in my survey I was no to access hrs. The manager and I got along good. My thinking is I was going to rent a truck from uhaul but I canceled and chose Penske who had a better fleet to me. Now I owe all this money for two junk pieces of furniture. I guarantee you they did not keep in the storage area waiting on me to pick up. Mind you I’m in Texas asking the manager if I could pay someone to move the junk 2 pieces. I hope to end this matter without all these fines. Leo Thomas

Rating:

5.0

Stoughton manager maintains a great facility with service and budget minded. A professional outfit!

Rating:

5.0

Brian was great

Rating:

3.0

A responsible adult 71 years of age should be able to get a storage unit without two other people giving their information. My brother and I were both forced to give our information so my father could get a storage unit. It’s a closet, not a car. One other back up person I understand, but two?!!! Ridiculous.

Rating:

5.0

Access hours not ideal for separate building inside.

Rating:

5.0

Comparing to most of your other sites the Stoughton office extremely helpful the manager Sherrie always have time for her tenants please extend my sincere thanks to her and her staff they always treat me with respect and dignity sometimes I witness the go above and beyond they deserve 20 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ⭐️ ⭐️ ⭐️

Rating:

5.0

Staff were always helpful. Facility was always clean and well maintained.

Rating:

5.0

Excellent, helpful staff. Especially Sherrie, the manager. I had storage units at the Stoughton, MA location for more than 10 years. She has been the manager for at least 5-6 years of that time. She was always willing to go the extra step to make my experience there the best possible.

Rating:

5.0

The best and secure place to store at all

Rating:

5.0

Moving is typically horrible and stressful but the experience at U-Haul made my situation better for sure. Clean and professional, the automated process is very streamline, my unit and truck rentals were ready and the process was seamless. There was also an associate, wasn't able to get his name but he had many tattoos, was so helpful and gave my direction where I needed. I was impressed with the establishment.

Rating:

4.0

While all of our U- Haul reservations were messed up multiple times - customer service did the best they could. I worked with several people in training who helped as much as possible.

Rating:

3.0

Customer service was fantastic. I was sent over from Abington where my reservation was not fulfilled. I was given a unit on first floor that has an oily substance on the floor and a mouse trap. I guess it’s not what I was expecting and I am rethinking what I will leave in my storage unit so nothing gets ruined. Drop off and carts were convenient.

Rating:

5.0

I have been using U haul storage units in Stoughton, MA at different times for more than a decade. Sherrie, the manager at the Stoughton, MA facility, is always very helpful and always very professional. The rest of the staff there are also. The only complaint I have with U-Haul is the continued annual rise in unit cost. But that is a corporate decision and has nothing to do with my local experience.

Rating:

5.0

Sherry and Jerry were awesome, great customer service!!

Rating:

5.0

Jerry, the attendant was so very sweet and helpful. I had a real tough journey traveling several days...and it was a blessing to have someone so kind at the other end...

Rating:

5.0

Easy experience.

Rating:

5.0

Moved up to a larger unit

Rating:

5.0

The lady that checked me in was great and very helpful. Payed attention to the details and you should give her a raise. Really, give her one

Rating:

2.0

you cant nickel and dime and if a customer wonts do throw trash away they should be able to and with renting a truck I will be joining the class action lawsuit against your company for the way they determine gas in the vehicle it is unfair to a person who is renting a vehicle to make a gas gauge move in a vase truck it takes a minimum of $10 of gas with a needle to move at all and driving 11. Miles does not use a quarter take a gas

Rating:

5.0

Thank you for being here for the need of our community. ❤️❤️❤️

Rating:

5.0

Check in/out very convenient. The facility including storage units was clean and well-maintained and secure. Thanks Sherrie!

Rating:

5.0

Great customer service! Employees were very patient and knowledgeable. Stephanie is excellent. Happy I chose this location for the store unit.

Rating:

4.0

steady increase in monthly fee became excessive. So while I would recommend the facility to someone I would also caution them to keep the time they rented short as they could expect a regular increase in cost.

Rating:

5.0

All staff were very helpful and professional.

Rating:

5.0

N/a

Rating:

5.0

Two staffers checked us in quickly and explained access. One showed us the unit, explained the lock, pointed me to the outside door access, showed us where to park the truck, etc. Thanks!

Rating:

4.0

I keep getting a bill even though my account has been closed and done with

Rating:

5.0

Everything is excellent. Not having the access hours right now with the pandemic is challenging on weekdays with work & my two & a half hour round trip commute. That only leaves me only a half hour before or after work which Iis not enough time to unload car & load into & out of storage unit. I do appreciate the facility being open late on Friday night. That is a big help. The manager, Sherrie is great. She has great customer service skills. She is always very professional & very pleasant to talk with. Thank you.

Rating:

5.0

easy to register for room and get signed in and work through paperwork. I was very glad to see that they had strong locks available at the store. It save me a trip to the hardware store. Thanks!!

Rating:

1.0

My unit was constantly blocked by employees parking their cars in front of the roll up door.to the unit I rented. The employees were unhelpful when I went into the office to end my rental. They were nowhere to be found myself and 2 other patrons waited for 20 min and nobody ever came to the desk.SO I was billed for not telling anyone i was vacating.

Rating:

5.0

Storage facility next door has better prices and I wish these were more competitive.

Rating:

4.0

Just soooooooo expensive

Rating:

5.0

the staff was the best

Rating:

5.0

This facility is well maintained and always has a staff member available to answer questions and address concerns. The available storage boxes, locks straps and accessories are always available for sale to get you the tools you may need for the storage, packaging or moving of your belongings.

Rating:

1.0

The manager has to be the most rude condescending person I've ever spoken with in my life, I think I would rather leave my property outside unsecure than to ever put it back in that facility. I refuse to be spoken to the way that woman talks to her customers

Rating:

5.0

I love the area and the condition of the place very,very clean. The lady was so friendly made things so pleasant I felt like i was with a family member.

Rating:

1.0

The manager there is very rude. I don’t know her name but she was there at about 11:30am on Sunday. Terrible customer service skills

Rating:

5.0

Staff worked with me, overall a good experience. Have also had good results during two previous usages of facility.

Rating:

1.0

I removed everything from the unit by 12/20/19, had it inspected and ended my association with UHAUL- I received a threatening e-mail yesterday because I didn't pay for January - IDIOTS!!!

Rating:

5.0

My experience was great. Met all my expectations. Thanks!

Rating:

4.0

Sherry is great.

Rating:

4.0

I had a very enjoyable experience with the U-Haul storage facility in Stoughton, MA.

Rating:

3.0

I rented a storage unit. I was unsatisfied after I close out the storage unit I was still being billed for the unit. Emails were being sent, family members were being contacted& the unit was closed.

Rating:

4.0

Very happy with my experience at the Stoughton Facility. Knowledgeable staff who always were helpful when I needed trailers or a storage space.

Rating:

4.0

I have been a customer for numerous years. Overall, I was happy with the facility. My only complaint is that U-Haul increased rental rates way too often. It is one reason why I moved out of my unit

Rating:

4.0

Despite I slight issue with being billed after the unit was vacated, I would use UHaul Stoughton again and recommend them to a friend.

Rating:

1.0

Initially I had a good experience. The young man tried to force me to get a larger truck a 15-footer when I only needed a 10-foot he said they didn't have any at all. When I arrivedthey had 6/ 10' tru

Rating:

5.0

Everything was great.

Rating:

5.0

Great!

Rating:

5.0

Thanks. Good stuff there.

Rating:

5.0

Sherri was extremely helpful and patient.

Rating:

5.0

n/a

Rating:

5.0

Sherri deserves accolades...super service by her and staff..thanks a heap

Rating:

5.0

Excellent service

Rating:

1.0

The manager was the most rude, uptight, condescending woman I have EVER dealt with!!!!!! Nothing but attitude from her from the first second I walked in. I would NOT go there again!!!

Rating:

5.0

Safe, clean and convenient

Rating:

5.0

Both times I was there Andy (03/17) and Sherry (03/23) were very pleasant & knowledgeable. Smooth experience all around.

Rating:

5.0

The UHaul team in Stoughton was very pleasant and efficient.

Rating:

5.0

Staff is very friendly and helpful. Highly recommend U-Haul Moving & Storage of Stoughton!

Rating:

5.0

They were very very helpful and patient in helping my family Cherry was soo good

Rating:

2.0

Chery is very rude and unprofessional

Rating:

5.0

Sherrie Cabral helped with all my needs A++

Rating:

5.0

it was a pleasure storing my personal items as well as truck rentals for the moves. This is a professionally ran operation in my eyes. I rented trucks & stoed my items @ this facility. They were great

Rating:

4.0

Love the facility.

Rating:

4.0

Xxxxxxxxxxxxxxxxxxx

Rating:

2.0

.

Rating:

5.0

Everyone was great, friendly and extremely helpful. If I need to do it again I would. Only at this location.

Rating:

5.0

The staff is great - very accommodating and easy to work with, would definitely recommend

Rating:

4.0

I would use their services again

Rating:

5.0

Great location and customer service

Rating:

5.0

The woman who assisted with answering my questions on the phone and in person was very helpful and professional.

Rating:

5.0

Need more dollies. Seems there are only two in the building and should have at least 4.

Rating:

5.0

N

Rating:

5.0

Nice clean location very close.

Rating:

5.0

Thank you for making out moving process convenient and professional.

Rating:

4.0

Hours of access were 24h as stated in the general email from UHaul. Misrepresentation, as not 24 h access to THIS unit which was an issue as I had to trash numerous items as could not re-access unit.

Rating:

5.0

Stoughton staff is great! Nick helped us downsize from 10 X 10 to 5 X 10, and found a nearby space that had just become available. He is smart, courteous, alert, and has a great sense of humor.