Customer Reviews for U-Haul Moving & Storage of Stoney Creek

3,179 reviews

130 Upper Centennial Pkwy   Stoney Creek, ON L8J2T7

(905) 560-6000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 560-6000

130 Upper Centennial Pkwy
Stoney Creek, ON L8J2T7

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tony Z 
Rating:
5.0

GM told me she 'doesn't have time to reply to emails' (unless they are complaints) and I lost the unit I enquired about. This makes no sense to me in this email age.

Lance O 
Rating:
3.0

There was a little miscommunication during my transaction it could be improved.Staff stated that my payment could just be automatically processed in my credit card but then sent me letter that I have missed my payment and asked my additional payment.Also they gave me a storage that was already occupied and had to move in the system and my things around which was a hassle.Please train your staff well.

Zoe A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milan s 
Rating:
5.0

Helpful, friendly staff

jeselina r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen h 
Rating:
5.0

Knowledgeable staff, very helpful and efficient.

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

Patrick N 
Rating:
5.0

Customer did not leave a comment.

Tadeusz K 
Rating:
5.0

The staff was very helpful & friendly. They made me feel very comfortable knowing my belongings would be stored securely. I would definitely use their services again.

Nicole S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin r 
Rating:
4.0

Customer did not leave a comment.

Jin S 
Rating:
5.0

Awesome! Stuff (2 young ladies on the font desk especially) was incredibly helpful and knowledgeable. I will definitely be back to this location every time I'll need some equipment. Great job

Damir A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

elliott c 
Rating:
5.0

Customer did not leave a comment.

CLARK J 
Rating:
5.0

Customer did not leave a comment.

Christina V 
Rating:
5.0

Customer did not leave a comment.

jeselina r  |  First Impressions 
Rating:
5.0

👍

Jamal M 
Rating:
5.0

Customer did not leave a comment.

CARMELO C 
Rating:
5.0

Customer did not leave a comment.

Sergio P 
Rating:
5.0

Everything went well, very happy with your service.

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Arald T 
Rating:
3.0

A customer's first stop should not be to fill the tank. Renting a vehicle with slightly over a quarter tank of fuel makes no sense.

Gary M 
Rating:
5.0

Excellent staff at this location. Well lit and easy to find.

Darryl B 
Rating:
3.0

There was no lock provided on the truck. Didn’t realize until we were half an hour away and loading it and someone went into the truck in the middle of the night

Sondra O 
Rating:
5.0

Customer did not leave a comment.

DOMINIC B 
Rating:
4.0

My equipment apparently had leaks. I only got to know because part of my load got quite wet as it was a rainy day during my movement, Best if equipment leaks were checked and confirmed by Uhaul personnel before handing it over to customers.

Fisayo o 
Rating:
5.0

Customer did not leave a comment.

Jaime E 
Rating:
5.0

Customer did not leave a comment.

Roy A 
Rating:
5.0

Excellent equipment. Well maintained. The choice was large enough that I could rent exactly what I needed for my job. Thanks U-Haul.

James W 
Rating:
5.0

Nothing keep up the great work

John D 
Rating:
5.0

Customer did not leave a comment.

DAvid D 
Rating:
5.0

Customer did not leave a comment.

Harsh P 
Rating:
5.0

Customer did not leave a comment.

AMARDEEP K 
Rating:
5.0

the young lady on the desk was very pleasant and easy to deal with. Great customer service

SCOTT M 
Rating:
5.0

One of the team members Wes called to see if we left some items in the truck after drop off. Turned out to not be ours but very happy to hear they do a final sweep even after we do.

Kaitlynn S 
Rating:
4.0

Customer did not leave a comment.

Linas P 
Rating:
5.0

Door lock broken on driver side

DOUG O 
Rating:
4.0

The computer program system was slow.

Daniel Y 
Rating:
5.0

Customer did not leave a comment.

EVELYN W 
Rating:
5.0

Customer did not leave a comment.

Dan A 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Nothing They where wonderful

marcia b 
Rating:
4.0

Customer did not leave a comment.

RICK K 
Rating:
4.0

Customer did not leave a comment.

Marian G 
Rating:
4.0

Customer did not leave a comment.

Donald W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro V 
Rating:
4.0

Customer did not leave a comment.

Cheryll Q 
Rating:
5.0

Great staff and great service! Will definitely rent from this location again?

matthew h 
Rating:
3.0

Customer did not leave a comment.

Gordon M 
Rating:
5.0

Customer did not leave a comment.

Tymofiy K 
Rating:
5.0

Customer did not leave a comment.

kevin h  |  First Impressions 
Rating:
5.0

Justin and rachel were excellent staff

Muhammad s 
Rating:
2.0

The kid who works there is a complete tool. Doesn’t know anything he’s talking about. Inaccurate info.

Stefani S 
Rating:
5.0

Girl at the counter was very helpful

EMMANUEL P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
1.0

Not transparent

ALBERT k 
Rating:
5.0

Nothing at all. Thanks!

John H 
Rating:
5.0

Customer did not leave a comment.

Piotr J 
Rating:
5.0

I like everything with U-Haul thank you 🙏

nirmeen a 
Rating:
4.0

Customer did not leave a comment.

Andrew Q 
Rating:
5.0

I was disappointed that I had to pick up the truck at a different location than I requested. Sure, it was just 10-15 minutes away, but I was on a tight schedule, and this put me behind on the day.

Chris M 
Rating:
1.0

Overpriced

Michael S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

Vishaal P 
Rating:
5.0

Staff is always helpful and polite great place to rent from

Harpreet R 
Rating:
2.0

Security gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, “for more security, as break ins were becoming more frequent”. When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen T  |  Overall Experience 
Rating:
3.0

Not charge for gas. We filled gas up to where it was when returning truck. Charged twice for gas

Ryan A 
Rating:
5.0

Nothing everything was great thank you 👍

Randall F 
Rating:
5.0

Customer did not leave a comment.

Brad C 
Rating:
4.0

Excellent experience.

paolo d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando H 
Rating:
5.0

This is our second time using the Centennial Parkway U-Haul facility and both times were fast, friendly and hassle free. They are doing a great job and are excellent representatives of the company.

Jade G 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Justin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.

Onyinye O  |  First Impressions 
Rating:
5.0

I can’t think of anything you could have done better!

Allan B 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
4.0

my unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.

miles m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali A 
Rating:
5.0

nothing much

Milos K 
Rating:
5.0

Very good

kaushikkumar p 
Rating:
4.0

Customer did not leave a comment.

XINFENG Z 
Rating:
5.0

Michelle Paquette is the most incredible U-Haul manager in the world. Thank you. Love, Janet

Janet G 
Rating:
5.0

Customer did not leave a comment.

Brian V 
Rating:
5.0

Customer did not leave a comment.

Mathew C 
Rating:
5.0

Customer did not leave a comment.

Aleksia J 
Rating:
5.0

Customer did not leave a comment.

Laramie M 
Rating:
5.0

Customer did not leave a comment.

Rajendra B 
Rating:
5.0

Customer did not leave a comment.

Bill S 
Rating:
5.0

Always get good service here.

Carlos C 
Rating:
1.0

I rented a van for 1 day, and brought it back after hours. They tried to charge me for 2 days of van rental for an unknown reason....luckily the Uhaul general customer service line was able to immediatley identify this as a mistake on Stoney Creek Uhaul's end. 1/5 for the location, 5/5 for Uhaul Customer Service

David S 
Rating:
5.0

Customer did not leave a comment.

Josh B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER T 
Rating:
5.0

Amazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice

sasa A  |  Overall Experience 
Rating:
1.0

Given wrong information up front regarding charges despite asking specific questions at pickup. Would not have rented had I been given honest answers regarding charges.

berin m 
Rating:
3.0

The sale person was texting while dealing with me!

Waleed A 
Rating:
5.0

Customer did not leave a comment.

Greg P 
Rating:
5.0

Customer did not leave a comment.

JOHNJ Z 
Rating:
5.0

The ladies at this location were very nice.

Joe O 
Rating:
5.0

Customer did not leave a comment.

dan c 
Rating:
5.0

Nice new van was a pleasure to drive. Ford 👍

Kevin S 
Rating:
5.0

Very fast service and very good service very polite customer service

cosimo m 
Rating:
4.0

Customer did not leave a comment.

Helio M 
Rating:
5.0

Once again top notch service from Ryan, he's quick, knowledgeable and easy to deal with. Thanks Ryan.

Jeffrey F 
Rating:
5.0

This was the best U-Haul experience I’ve ever had, hands down - and I’ve had quite a few! I was nervous to drive a vehicle so large, but the cargo van I rented turned out to be easier to drive than my own vehicle. It seemed brand new, in beautiful shape, with helpful features such as a backup camera and Bluetooth connection for my GPS via my phone. Location was easy to find and access. Staff were professional, friendly, and helpful.

James C 
Rating:
4.0

Origonal pick up location was big bee on bart absolutely horrendous location sold drug accessories equipment wasn't available at that location even tho the rental location was changed to this store less than 18 hours previous. Attendant stated was working illegally for less than minimum wage and didn't work for.uhaul

Ryan F 
Rating:
5.0

Customer did not leave a comment.

Dean P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
4.0

Customer did not leave a comment.

Terri C 
Rating:
5.0

Not much more I can add so far everything has been great.

Karen G  |  First Impressions 
Rating:
4.0

The staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again

Daniel R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAHUL V 
Rating:
5.0

Customer did not leave a comment.

Doug H 
Rating:
4.0

Customer did not leave a comment.

tenneele g 
Rating:
4.0

Very convenient, and saves me time and space in my moving in and out! Always a loyal customer here🥰

Maritess d  |  Overall Experience 
Rating:
5.0

Super lovely manager who helped

Earle N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean P  |  First Impressions 
Rating:
5.0

Great newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx

Robert D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe D  |  Overall Experience 
Rating:
5.0

Entrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.

Iqbal T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyle w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adepeju a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin E  |  Overall Experience 
Rating:
5.0

Great service and great management, out of all locations this one is best!

NUNO J  |  First Impressions 
Rating:
5.0

Always friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Thank you

dana l  |  First Impressions 
Rating:
5.0

Very friendly and helpful stuff I would definitely recommend to a friend .Thank you :)

Robert P  |  Overall Experience 
Rating:
4.0

I always use Uhaul in all my moving and big stuff to dump.

Maritess d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio A  |  Overall Experience 
Rating:
5.0

I always like dealing with the girl who helped me out. She is very personable and helpful.

Nick F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jon L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SETH A  |  Overall Experience 
Rating:
5.0

I just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.

THOMAS P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adetowobola B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NIkkelus V  |  First Impressions 
Rating:
5.0

We love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.

Robin M  |  First Impressions 
Rating:
5.0

Justin was super friendly and helpful!

Susan G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise B  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Hermenegildo O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylwester m  |  First Impressions 
Rating:
5.0

I can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.

albert D  |  First Impressions 
Rating:
4.0

Wouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass

Rob P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David N  |  Overall Experience 
Rating:
5.0

Very clean and helpful stuff very pleased.!

Robert P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa E  |  Overall Experience 
Rating:
4.0

Staff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.

Shereen A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason p  |  First Impressions 
Rating:
1.0

For the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...

Michele L  |  Overall Experience 
Rating:
5.0

Very knowledgeable friendly and accommodating staff. Extremely helpful

CATHARINE E  |  Overall Experience 
Rating:
5.0

I was storing my boat. I was happy with everything

Robert P  |  Overall Experience 
Rating:
5.0

Great place to deal with

Michael H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen T  |  First Impressions 
Rating:
5.0

Everything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!

Kelly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel g  |  Overall Experience 
Rating:
5.0

Great support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up 👍

marvin b  |  First Impressions 
Rating:
3.0

The RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.

Jacob B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony M  |  Overall Experience 
Rating:
5.0

Always a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Thank you.

Irene C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Thank you.

Barbara T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sam c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyril B  |  Overall Experience 
Rating:
5.0

The Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.

ryan c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MOHIT T  |  Overall Experience 
Rating:
4.0

Prices are still a bit high.

STEVEN S  |  Overall Experience 
Rating:
5.0

Everyone was great, including the manager Michelle.

Keith M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward S  |  Overall Experience 
Rating:
1.0

no one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful

Jazlyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel g  |  First Impressions 
Rating:
5.0

The staff are the best part about this facility. Grateful for all of your help!

lindsay h  |  Overall Experience 
Rating:
2.0

Renting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn’t make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn’t picked upon arrival. Second time I added a note to my order indicating I didn’t have time to wait for it to be picked. When we arrived the order wasn’t ready when I mentioned the note to the attendant I was told they didn’t get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn’t listening to my explanation. Second months rent wasn’t withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn’t place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn’t do business with this location or suggest their services to anyone I know.

Patricia K  |  Overall Experience 
Rating:
5.0

I was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.

MATTHEWD H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NHUT T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ari c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wayne M  |  Overall Experience 
Rating:
1.0

Garbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.

Samantha L  |  Overall Experience 
Rating:
5.0

Awesome, super friendly staff, thanks!

Eric D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blaine L  |  Overall Experience 
Rating:
5.0

Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan

Constance S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine S  |  Overall Experience 
Rating:
5.0

Nolin was great and very helpful.

ROB A  |  First Impressions 
Rating:
5.0

Very accessible and very friendly and helpful staff

Sue L  |  Overall Experience 
Rating:
1.0

I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees

Cecilia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maraisa O  |  Overall Experience 
Rating: