Customer Reviews for U-Haul Moving & Storage of Stoney Creek

2,384 comentarios

130 Upper Centennial Pkwy   Stoney Creek, ON L8J2T7

(905) 560-6000

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 560-6000

130 Upper Centennial Pkwy
Stoney Creek, ON L8J2T7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
3.0

A snow brush would be very helpful. I also waited 10+ minutes to be assisted as there was nobody in the store.

Lisa W. 
Clasificación:
4.0

Very happy with employees 👍

Ida M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

Everything was good

BERNARD M. 
Clasificación:
2.0

Waiting 40min at uhual to get the van, super long wait and checkout experience I booked the vehicle until 3:30pm online and the employee told me I only had it booked until 2, and since checkout took so long I had already lost time with the van on top of them shortening my rental time

Corey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauro B. 
Clasificación:
5.0

The reps i delt with on pickup and drop off were excellent. Made my rental experience Great. Take note others. Hoots

Jamie C. 
Clasificación:
5.0

Great service, keep up the good work

Casey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL J. 
Clasificación:
5.0

Nada

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NENAD S. 
Clasificación:
4.0

I had to wait for someone to bring up car hauler when I could of just went to the back with someone to hook it up just double the work

Ronnie P. 
Clasificación:
3.0

I ordered a 26ft. truck approximately 1 month before my move. Then when I was in the store 1 week before my move I checked to confirm the 26ft was ready to go. But the clerk told me I would now be getting a 20ft as the 26ft are no longer available at this location. I am thankful I asked about the truck because nobody for U-haul notified me of the change. So needless to say I was not very happy about this as I incurred more mileage charges as I had to make 2 trips instead of 1 the trip with a 26ft.

Larry W. 
Clasificación:
5.0

Awesome staff ,great inventory on all ones moving needs;like variety size boxes, bubble wrap etc

Madison L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blaine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVINOPOKU A. 
Clasificación:
5.0

Nothing at this time

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaid I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar C. 
Clasificación:
5.0

Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan

Constance S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE MANUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AURICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
5.0

Fast friendly service, easy check in and check out, great UHaul experience

Alexander S. 
Clasificación:
5.0

Customer service is great nothing to improve, my needs are always taken care of.

Joe A. 
Clasificación:
2.0

Too expensive I just took it for 4 hrs And driven 168 km And it costs me around $200

khimanshu S. 
Clasificación:
5.0

Nolin was great and very helpful.

ROB A.  |  First Impressions 
Clasificación:
1.0

Had a trailer couple of months. Returned and then i went to next place to rent again. They did not rent it to me. I just don't know why because i did not return in time. I always payed. Strange i guess go to go to Home Depot

Vektor L. 
Clasificación:
5.0

Very accessible and very friendly and helpful staff

Sue L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

There was 3 young staff members there over the course of the 2 days I picked up and dropped off my trailer rental and all 3 were very friendly, knowledgeable and helpful. They actually really made the experience a pleasure, which I have not had with other U-Haul locations, so this was nice.

DUSTIN W. 
Clasificación:
5.0

friendly , efficient staff and good price .

STEPHENE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
1.0

truck was 1/8 below 3/4 when picked up, pickup sheet showed 3/4 but in a hurry and didnt feel too concerned. gassed up to just under 3/4. got charged for 23 l of fuel. that means this 26ft van will take 736 litres of fuel, since 1/8 is 23 l. also return girl no mask

James B. 
Clasificación:
1.0

I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees

Cecilia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
4.0

I had requested and paid for a package of furniture blankets but did not receive them.

Kelly B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Srdjan P. 
Clasificación:
5.0

Excellent service keep it up

Molest G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

Very good customer service.

Maria E. 
Clasificación:
5.0

Keep up the good work !

Baltazar L. 
Clasificación:
4.0

The check in did seem to take a few extra minutes, but was fine.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn Z. 
Clasificación:
3.0

Opted for mobile check in but still had to wait 20 minutes to get keys. Only one employee working.

Jarod B. 
Clasificación:
5.0

Very good service

Raul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amr O. 
Clasificación:
1.0

I have 4 issues with this process of moving from ON to NB with UHaul. The booking process was horrible, I had my first reservation deleted from the system and if I didn't call back to change the date I would not have found out about it. When the person who I spoke too rebooked me, they booked a one way trip and the next day Traffic called me and said there are no trucks available and just left it at that. Finally my wife and I went into the location to book it in person. When we got to Montreal we were on this bridge that went through the city with a lot of the road dividers that are on bridges, the truck was hitting very hard, the first bump the hood lifted about 4 or 5 inches, at first we didn't know what happened. It almost seemed like the dash moved, then the second bump and the hood popped up, I had to slam on the brakes to avoid hitting the car in front of me, I had to get out on this highway and close the hood latches which were not broke, they were not connected. My wife hurt her shoulder on the seatbelt from the sudden stop and my dog hit the dash. We are considering what actions to take next. The final thing was the alignment on the truck was so bad that for 30 hours I had to fight to keep the truck driving straight. I am so disappointed with this experience and the danger you put my family in that I will never use your service again.

David B. 
Clasificación:
5.0

Nice people in customer service thanks

Abdullah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

I have been renting from this location for a while and the attendants are great I have no complaints and would recommend anyone who needs a rental to do confidently Thanks guys.

BALFORDG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Preet N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vishal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine B. 
Clasificación:
5.0

Nothing very well organized place.

WILLIAMA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Panagiotis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
5.0

Your call centre needs more training on equipment rental I was disappointed there

BALFORD L. 
Clasificación:
5.0

Helfpul, friendly, accommodating and delivered exactly what I expected.

Michael J M. 
Clasificación:
5.0

I had been contacted by some one at uhaul and told I would have a storage box St the Barton Street location only to be told on arrival that nothing had been booked. I had to try at the Centennial location where Nolan kindly listened to my frustration and then did everything he could to make the rest of my frustration with the Uhaul brand better. Alana at Barton was also as helpful aa she could be, given the incompetence of the Ottawa staff.

DAWN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAULO D. 
Clasificación:
5.0

Always friendly

Giuseppe B. 
Clasificación:
5.0

Nothing, everything was excellent!

Delvina K. 
Clasificación:
5.0

Had an amazing experience, staff were helpful and friendly!

CASEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maylin T. 
Clasificación:
4.0

Just a larger drop off are for larger trailers

William D. 
Clasificación:
5.0

Ninguno

BRUNO B. 
Clasificación:
5.0

I tried to book a 26 foot truck for 1 month nothing was available going one way

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINLEE K. 
Clasificación:
5.0

Service and staff were exceptional...no improvements necessary

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SERGE L. 
Clasificación:
5.0

The person who served me was very friendly and helpful I wish I could tell you her name she did a wonderful job

Morgan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maraisa O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn p.  |  Overall Experience 
Clasificación:
5.0

The back sliding door did get stuck n I couldn't get thru to side road assistance but I managed to get someone to help me

MIRIAMJUNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The only comment is that I received a call a week after drop-off asking if I'm planning on returning the truck. Small intwrnal discrepancy but overall great place to rent from.

MICHAL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

The staff at UHaul were very kind and speedy. i will definitely use your services again.

Eric L. 
Clasificación:
4.0

The appliance dolly was not provided, but I was charged for it. I forgot to call uhaul and let them know. Could someone please contact me at +19059739370 Thanks

Kim A. 
Clasificación:
1.0

Terrible experience. I was going to send I a full complaint but this works. - the pickup box on the side of the building for the key had a combination lock that was based on letters. My code was supposed to be 1964 so obviously this didn't work - I had to wait half an hour for the location to open since the box didn't work and it delayed my pickup by half an hour since I was supposed to have a 24/7 contactless pickup - person inside said that there is now a lockbox on the steering wheel which was not indicated to me at all in the pickup instructions - employee unlocked the key and left the lockbox on the steering wheel and said I was good to go. I got about 1km away and had to go back and ask them to remove the lockbox as it was unsafe and I couldn't turn the truck without having the lockbox hit the shifter and put it in neutral. - none of the staff were wearing masks inside the building which is a Public Health requirement locally

PETER V. 
Clasificación:
1.0

I rented this Uhaul to move all of my belongings across the country. When I first got the uhaul, I noticed a dead bed bug present in the back of truck. I removed the bug, scanned the remainder of the uhaul, and did not see anything obvious, so I went about with loading my belongings and moving across the country. I have never had a concern with bed bugs. We inspected all of our furniture thoroughly prior to moving out, and I had already been living apart from my spouse in our new Alberta address prior to picking up this truck with no issues. Fast forward 4 months later, and all of the sudden we now have bed bugs infesting our box spring. I am absolutely mortified. I have never before had bed bugs. This uhaul was very likely infested with bed bugs from whomever used it last. I spent over $5000 on this uhaul to move across the country to now have to spend a ton of money in extermination services and likely new furniture. I want a refund for this truck. This is a nightmare.

Madison V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Telman K. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY H. 
Clasificación:
5.0

The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!

STEVEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil B.  |  First Impressions 
Clasificación:
5.0

Staff have always taken care of my needs. Michelle and her staff provide excellent service.

Tony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Satveer B.  |  First Impressions 
Clasificación:
2.0

Price quoted was $30.00 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.

Leigh-Anne L.  |  First Impressions 
Clasificación:
5.0

Employee was very helpful

LEELA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene G.  |  Online Move In 
Clasificación:
4.0

Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???

Debra D.  |  First Impressions 
Clasificación:
5.0

Everyone that works there is amazingly friendly. Awesome place.

Samantha-Leigh S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

PHIL W.  |  First Impressions 
Clasificación:
5.0

Friendly and competent staff!

Maraisa O.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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