Customer Reviews for U-Haul Moving & Storage of Stone Mountain

1461 comentarios

4940 Memorial Dr   Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

(404) 296-9737

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(404) 296-9737

4940 Memorial Dr
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Abrion J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier P. 
Clasificación:
5.0

From the time I picked up my motorcycle trailer until the time I dropped it off, everyone at this location was extremely professional, helpful, and courteous.

JEFFERY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
2.0

Customer Service Rude /Constantly on her cell phone.

Jacqueline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valmond J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELINDA D. 
Clasificación:
5.0

To help customers better understand the mileage payments. I felt as though I got charged more than suppose too but overall I was satisfied with the service and the speed process.

Shaquandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jernisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGISTI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
5.0

great service. quick pickup and drop off. will use again

JORDAN A. 
Clasificación:
5.0

Great staff and very helpful. Check-out/in was smooth

Christopher M. 
Clasificación:
5.0

I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.

Delanya H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah J. 
Clasificación:
1.0

We arrived at 3:45 and waited an hour for them to tell us that we couldn't do it because they were closing at 5:00. No one knew what they were doing and they were offended by the fact that we were upset because we had no where to put our things. Again when you get around to it call me to find out how I feel.

denise C. 
Clasificación:
4.0

Rep at the desk seemed a little annoyed that I asked for his help( stating that I was online pickup and needed to follow the instructions on my phone) but he gave me a quick rundown anyway.

Chanel H. 
Clasificación:
5.0

Excellent customer service!

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREW R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

All was great, especially the online experience.

Janis M. 
Clasificación:
4.0

The equipment was clean enough but not well maintained. Despite not being littered the drivers seat

RAYMOND E. 
Clasificación:
3.0

I was charged for 2 dolly and wolf like to get my refund

Cuthbert E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHMA M. 
Clasificación:
5.0

Nothing. Everything was good 👍

FREDERICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
Clasificación:
5.0

The check in and checkout process was very efficient.

THEODORE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareema W. 
Clasificación:
5.0

just keep up good work

VARETTA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
1.0

The owner of this location told me he would not help me rent this out. When choosing to rent I specially choose a location that can do a counter top checkout. he said he "didnt want to do that" and told me to call the 1800 number to Uhaul or don't rent it then. It took me 1 hour and 40 minutes worth of my rental time to get this straightened out. I ended up driving to another location who then helped me. I was not comped for my time and consideration for the extra travel to other Uhaul locations. When i asked for a discount on the mileage they told me to pay it or not rent from them. I have rented several times from Uhal and i have never experienced this level of customer discontent. Every employee acted like i was ruining their day for even being alive.

Kenneth B. 
Clasificación:
5.0

You guys did a great job with helping me for the past 2 days👍thank you all so very much🤩👍

DOROTHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

Reduce the price if the full time scheduled was not used.

Briana R. 
Clasificación:
5.0

If also using a car hauler, I would strongly recommend picking it up after you have loaded the UHaul truck.

DAVID M. 
Clasificación:
4.0

Doing mobile check in to pick up vehicle is nice but way too much of a headache with all the additional information needed on arrival and still having to stand in line inside to pick up keys made it pointless because only 1 person was working the counter. Having to input copy of ID along with 2 references should be collected at time reservation is made to save additional steps and time at pickup.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRENA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

Keep doing what you're doing

ROY S. 
Clasificación:
5.0

Open the store on time.

Anita T. 
Clasificación:
4.0

N/C

glenda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
4.0

This location saved us when Uhaul couldn't get us into the original truck we had reserved at 2 other locations that day, delaying our move by several hours. We just happened to drive by this location and they were able to help us out of the problem. Uhaul never apologize at all.

Samuel M. 
Clasificación:
4.0

Bueno

NIZARALI J. 
Clasificación:
5.0

Water leak on the floor in the storage area.

DEAN B. 
Clasificación:
5.0

Everything is good. There's nothing to improve.

JOHNSON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OZELINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia P. 
Clasificación:
3.0

The truck was old and a bit unpleasant to drive. Customer service wasn't flattering either

wilfried K. 
Clasificación:
4.0

It's good, but there is a problem s for employee, because they don't respect for customers.

Meketaw T. 
Clasificación:
5.0

Direct more people to the website and not the app for mobile pick up. I used the website this ride and it was seamless. The app has had issues every time I used it in the past

Wilmani H. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

Service was quick.

Ernesta H. 
Clasificación:
5.0

Nice customer service

Betty W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA M. 
Clasificación:
5.0

I forgot to mention this in the review for drop off but the backup camera fades in and out sometimes not working at all. Everything else worked as expected and got the job done.

Emani C. 
Clasificación:
5.0

Quick and easy drop off!

Rasheen H. 
Clasificación:
4.0

I call to extend my time. She said that I would be charged for the hours. But I was charged a another day. Why?

Cassandra A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and professional 👌

FREDERICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
3.0

Improve mask compliance at this location. I had to ask the worker to wear a mask during our interaction, which he did, but I shouldn't have to ask.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
5.0

a1 service from Ms Ife and the gentleman who hooked my truck to the trailer. Looking forward to working with them again.....

Darryl B. 
Clasificación:
5.0

These folks are so nice and helpful

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashenafi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth M. 
Clasificación:
5.0

Offer automatic extensions. Other than that everything is great, I love Uhaul!

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

claudeen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarquez S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
1.0

I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

STEVEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rufus B. 
Clasificación:
4.0

Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests

DJuan C.  |  Overall Experience 
Clasificación:
3.0

The employee that handled the check-in was not very customer service friendly. She seemed more concerned about her phone. The guy that did the checkout of the truck was very efficient and good customer service skills.

Jeffrey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Letitia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C. 
Clasificación:
5.0

I will always use U-Haul

Elise G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
5.0

I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!

Andrea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aileen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanquinetta S. 
Clasificación:
4.0

The overall experience was horrible. The location at 1290 Pleasant Hill Rd, Lawrenceville Georgia, attempted what could only be described as theft. We had a contract confirmation where we had reserved a 15' truck for the price of $289.00. The night before we got a call saying we had to pick it up at the Pleasant Hill location. This was understandable. However, when we arrived, (after a 30 minute wait) we were told the truck would be over $200 more. The explanation was the difference in the two pickup locations, which is only a few miles. We showed them our printed confirmation, but that was not honored. We were told that we could call 1-800-uhaul and see if anyone there would honor it. After 30 minutes on hold we were cut off. At this time Jamie contacted "Vicky in traffic" at U-Haul Corporate who advised that the price would be honored. By this time the truck we had reserved had been rented to another customer. We were told we had to drive to this location at Memorial Drive, Stone Mountain to pick up a truck. This whole process took over 3 hours, and again, the Pleasant Hill Rd. location tried to steal over $200 from us, and would not honor our contract.

CARL B. 
Clasificación:
5.0

The uhaul team did great no complaints

AMEYAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaNisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren J. 
Clasificación:
3.0

El cliente no dejó un comentario.

gerarde p.  |  Overall Experience 
Clasificación:
4.0

Great experience. Staff was helpful and friendly even during these trying times.

CAMELA B.  |  Overall Experience 
Clasificación:
5.0

I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!

REGINA S.  |  Overall Experience 
Clasificación:
1.0

I'll NEVER go back to the one on Memorial Drive in Stone Mountain!

Ella G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lillie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anesa m.  |  Overall Experience 
Clasificación:
5.0

I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.

ashley w.  |  Overall Experience 
Clasificación:
1.0

The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....

April C.  |  Overall Experience 
Clasificación:
3.0

The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.

Cynthia R.  |  Overall Experience 
Clasificación:
4.0

Friendly quick staff. Clean and great working van!

Melissa B.  |  First Impressions 
Clasificación:
1.0

Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y'all had no masters or extra . Had to pay a locksmith never using uhaul again

Kareema C.  |  Overall Experience 
Clasificación:
3.0

Good service.

Chale W.  |  Overall Experience 
Clasificación:
5.0

Great storage facility

LANETTE J.  |  Overall Experience 
Clasificación:
4.0

To many young kids with attitudes, not able to focus on the job. Playing on phone.

WAYMOND J.  |  Overall Experience 
Clasificación:
1.0

Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with

Aris C.  |  First Impressions 
Clasificación:
5.0

I would give it a hundred stars

Desmon W.  |  Overall Experience 
Clasificación:
1.0

U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item

DWAYNE B.  |  Overall Experience 
Clasificación:
1.0

My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong

debra d.  |  Overall Experience 
Clasificación:
5.0

I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.

ROCHELLE J.  |  Overall Experience 
Clasificación:
5.0

Very professional and polite

Shakita S.  |  First Impressions 
Clasificación:
2.0

I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night

Kashif H.  |  First Impressions 
Clasificación:
5.0

My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.

Demeka B.  |  First Impressions 
Clasificación:
4.0

I always use U Haul.

Randall w.  |  Overall Experience 
Clasificación:
5.0

Bueno

BRUCE T.  |  Overall Experience 
Clasificación:
5.0

Gracias

phillip c.  |  Overall Experience 
Clasificación:
3.0

Well managed facility

Tammy S.  |  Overall Experience 
Clasificación:
4.0

Gracias

Theron P.  |  Overall Experience 
Clasificación:
4.0

¡Gracias!

Theron P.  |  Overall Experience 
Clasificación:
5.0

☺️

Sharon H.  |  First Impressions 
Clasificación:
5.0

Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!

Bonnie F. | Reservación
Clasificación:
4.0

I will not be able to move yet so thanks but when I do move I use your services

Janie C. | Reservación
Clasificación:
3.0

He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.

rita a. | Reservación
Clasificación:
5.0

Thx

xavier s.  |  Overall Experience 
Clasificación:
5.0

They took great care of me swiftly.

CHRISHANNA M. | Reservación
Clasificación:
5.0

My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.

ebony t.  |  Overall Experience 
Clasificación:
2.0

Uhaul was very helpful with my move to Georgia

curtis s.  |  Overall Experience 
Clasificación:
5.0

The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath

ALVITA C. | Reservación
Clasificación:
5.0

Thank you, for all the help you gave me.

phillip c.  |  Overall Experience 
Clasificación:
5.0

I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.

JANICE E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Propano

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