Customer Reviews for U-Haul Moving & Storage of Stone Mountain

2,336 reviews

4940 Memorial Dr   Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

(404) 296-9737

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 296-9737

4940 Memorial Dr
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great expérience , great costumer service.

Bernadette D. 
Rating:
5.0

Uhaul Representatives are professional, courteous and knowledgeable.

Colin B. 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  First Impressions 
Rating:
5.0

Nothing else every thing you did for me every time very very Good Thank you

JULIET B. 
Rating:
4.0

Please advise the persons answering the phones at the store locations to not berate the customer for calling to confirm that their truck is indeed on the lot, ready for pick-up. I had a poor experience in April 2023 when I reserved a U-Haul truck, received confirmation of its pick-up location after it was already changed once from my original location, to arrive and the truck was not available. I was then sent to a different location 25 miles farther from my original pick-up, only to receive a phone call on my way to the 3rd location to be told that the truck at the 3rd location was no longer available, so we were instructed to go to a 4th location 15 miles further from the 3rd location. Now I am an additional 40 miles from my original 5 miles location. So, when I call to ensure my rental is physically available for my pick-up time, DO NOT HAVE A SNIDE COMMENT AND SARCASTIC TONE OF VOICE! This was a poor way to start the day of moving. The rest of the U-Haul experience was very good from the actual pick-up and the drop-off. Both were above average.

DALTON L. 
Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Althea C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

The staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.

wayne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY N. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
3.0

Owner has no personality, very dry standoffish demeanor. Not a pleasant or polite individual

Jessica H. 
Rating:
5.0

Love it

Jaliyah H.  |  Online Move In 
Rating:
5.0

Price was going up and I could not afford..

Howard A.  |  Overall Experience 
Rating:
5.0

Very nice people and easy process

STEPHANIE S. 
Rating:
5.0

Great Service

TAKIYA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantia G. 
Rating:
5.0

Truck was stalling a lot

Kionie S. 
Rating:
5.0

Customer did not leave a comment.

Mehatsion Tewol K. 
Rating:
4.0

Customer did not leave a comment.

ALLEN P. 
Rating:
1.0

The man at front desk was very rude , everytime I ask him a question he seem like he was annoyed. I didn't tell him , to work at u-haul nor did i do anything to him . He is very rude… get someone else to work front desk . His attitude was rude he was lightskin with a beard.

Ayanna B. 
Rating:
5.0

Even though we didn't make a reservation for a truck, we arrived at your store and requested for one. Quickly, we signed up for it right on the spot! Immediately, we went to move stuff into the truck and then unloaded it before storing into his storage space. Then we put more gas into the truck before returning it. The staff inspected it before sending the receipt to me by an email. Very convenient and very professional!!!

nathan C. 
Rating:
5.0

Customer did not leave a comment.

aziz S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Great customer service I was helped by two different crew members and both times the experience was AMAZING AND EXCELLENT

Hannah S. 
Rating:
5.0

The staff were very helpful and friendly

Carlton H. 
Rating:
5.0

Customer did not leave a comment.

Cymil J. 
Rating:
5.0

Customer did not leave a comment.

Christ F. 
Rating:
3.0

The installation was excellent and exceeded expectations with regard to the time required. The counter service was very slow. Associates were friendly but had no sense of urgency or initiative to move the transaction along.

sara T. 
Rating:
3.0

The road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.

francess m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
5.0

Customer did not leave a comment.

rahuwa M. 
Rating:
3.0

Be more careful when they drive other peoples vehicles and stay working on it until completed.

Joann A. 
Rating:
4.0

Why does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture

BRYAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sencerea W. 
Rating:
5.0

Everything was great, nothing to improve.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
2.0

Customer did not leave a comment.

Shameka M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vivian M. 
Rating:
5.0

Customer did not leave a comment.

Ayinalme G. 
Rating:
5.0

Customer did not leave a comment.

larry P. 
Rating:
5.0

Very satisfied with the service at this location. Good folks.

wendell L. 
Rating:
5.0

The person who helped me was very friendly and professional. That had a very positive impact on my experience.

Frederick C. 
Rating:
5.0

Keep it up!

Taye G. 
Rating:
5.0

Customer did not leave a comment.

Santrisha H.  |  Overall Experience 
Rating:
4.0

Consider having more various sizes of trailers at your location.

Freddy B. 
Rating:
3.0

Get rid of old and outdated 6 x 12 cargo trailers.

Leroy G. 
Rating:
5.0

repeat customer, happy with the service.

John B. 
Rating:
4.0

The staff was very helpful and pleasant.

Mona A. 
Rating:
5.0

The customer service rep was very helpful and kind. She was a excellent example of what great customer service should be.

Cynthia H. 
Rating:
1.0

Apathetic staff. They go out of their way to NOT be helpful.

Timothy T. 
Rating:
3.0

The price and the cost I used for the was still too high

dwayne J. 
Rating:
5.0

Great customer service the person who helped me was excellent. First time using UHaul and I would use it again. He was very helpful and made the process very simple and easy.

MAR-REEN P. 
Rating:
5.0

Customer did not leave a comment.

Samm B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

More staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage

neil g.  |  First Impressions 
Rating:
5.0

I was pleased

Bonita M.  |  Overall Experience 
Rating:
5.0

All the employees at 4940 Memorial drive in Stone Mountain Ga was very friendly and extremely helpful, especially Erika. She went out of her way to make sure we understood U-Haul policies and she was very kind and professional.

Brenda J. 
Rating:
4.0

Customer did not leave a comment.

Tsion W. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

The man behind the desk was working by himself but he was very pleasant.

Tasha W. 
Rating:
5.0

Very professional experience

JESSIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eyob M. 
Rating:
5.0

Very good customer sevice

Ashton T. 
Rating:
4.0

Customer did not leave a comment.

SANDRA H.  |  First Impressions 
Rating:
5.0

Awesome job. Very nice staff

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

Solomon W. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Arlene H. 
Rating:
5.0

Quick service. Professional, knowledgeable, and very polite staff. They made pick up and drop off a breeze.

GABRIELLE S. 
Rating:
5.0

Everything was just fine.

Lamar A. 
Rating:
5.0

Keep up the good work

lillie C. 
Rating:
4.0

The truck smelled heavy marijuana smoke. Even after opening windows I camr back to my home with my clothese smelling weed.

GRACE H. 
Rating:
5.0

Customer did not leave a comment.

Sherman H. 
Rating:
5.0

There is very little needed. I have always been satisfied.

Wallace D. 
Rating:
5.0

Customer did not leave a comment.

LaToia D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dherelle H. 
Rating:
5.0

Great customer service!

RONNIE A. 
Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

The heater nor the a/c worked in the truck, and the signal switch is faulty.

Christine C. 
Rating:
5.0

Thanks guys you made renting a truck easy. Very pleasant customer service

Winslow B. 
Rating:
4.0

Customer did not leave a comment.

RASHANDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed I. 
Rating:
2.0

Customer did not leave a comment.

CLARA G. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Mulu H. 
Rating:
5.0

Customer did not leave a comment.

kim R. 
Rating:
5.0

Fast and prompt. Customer service was quick and efficient

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Maya T. 
Rating:
5.0

Great experience, again, thank you.

John B. 
Rating:
5.0

Customer did not leave a comment.

raymond M. 
Rating:
5.0

Great job

willie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khadine F. 
Rating:
5.0

Customer did not leave a comment.

Okiema J. 
Rating:
4.0

Driver side door not sealed. Makes whistling whirling sound. Could be aggravating on long trip

Allan R. 
Rating:
5.0

Customer did not leave a comment.

Chanon H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Customer did not leave a comment.

clara a.  |  First Impressions 
Rating:
1.0

The truck was not well maintained it drove very loud and made a lot of noise it was hard to stop on brakes and turn the steering wheel. Also when I returned the vehicle I was told that I went over 20 miles I know I did not drive I made one trip in this Truck there and back that was not far away . I have no way to proof I didn't drive the mileage the company say I drove ! I ended up paying wayyy more money than expected once the truck was returned! I was very dis satisfied !

Keanna R. 
Rating:
5.0

So far so good. Staff at the storage location is excellent.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sheyrl M. 
Rating:
1.0

Customer did not leave a comment.

ANTONIO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deqo M. 
Rating:
3.0

Stop vehicle from burning so much fuel.

REGINALD T. 
Rating:
2.0

The storage unit was not up to standards it rained inside the unit n my belongings were ruined

Montence L.  |  Overall Experience 
Rating:
5.0

Always a pleasure , love your staff very professional. Lol

Martha J. 
Rating:
5.0

Customer did not leave a comment.

Rizwan B. 
Rating:
3.0

Customer did not leave a comment.

GLADYS J. 
Rating:
5.0

Excellent customer service. Friendly, knowledgeable and patient agents

CAROLYN S. 
Rating:
5.0

I can't think of anything right now the service was great

kevin T. 
Rating:
4.0

Customer did not leave a comment.

kenneth b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
5.0

Customer did not leave a comment.

tammy W. 
Rating:
5.0

GC Collins assisted me. He provided excellent customer service.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

KENYATTA J. 
Rating:
5.0

Customer did not leave a comment.

tawanda J. 
Rating:
5.0

Customer did not leave a comment.

Gina D. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

It's where I go when I need to rent anything. I like the people

Dana G. 
Rating:
4.0

Customer did not leave a comment.

SHEILA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniella h.  |  First Impressions 
Rating:
3.0

I’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!

CLEMENTINE B.  |  Overall Experience 
Rating:
4.0

Easy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.

Brandon G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chandrea T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

solomon l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl C.  |  Overall Experience 
Rating:
3.0

My storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.

ALTHEA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elease T.  |  Overall Experience 
Rating:
4.0

I had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.

Tamara P.  |  Overall Experience 
Rating:
5.0

The original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.

Kenon e.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SEAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY G.  |  Overall Experience 
Rating:
5.0

All of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God’s blessings continually

Maudrie E.  |  Online Move In 
Rating:
5.0

Thank you.

Nakisha H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JONATHAN P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charndanay M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice W.  |  First Impressions 
Rating:
5.0

I think I've said enough.

BERNARD J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRY W.  |  Overall Experience 
Rating:
4.0

BLESS YOU!

FLOYD F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malcolm A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NETTIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AYYANA N.  |  Overall Experience 
Rating:
5.0

A1 service. Every time.

GEECI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIE B.  |  Overall Experience 
Rating:
4.0

na

mansour a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
3.0

Staff rude and disrespectful. People sleeping and breaking into storages

kamyrah p.  |  Overall Experience 
Rating:
5.0

Very professional staff and very good move-in experience. Thanks!

MARION C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAYLEN L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M.  |  Overall Experience 
Rating:
5.0

Lighting inside the storage unit would be helpful.

John M.  |  Overall Experience 
Rating:
5.0

The two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.

TAMMY P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther W.  |  First Impressions 
Rating:
3.0

I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.

HOLLY B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

garven m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kendra F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherelyn E.  |  Overall Experience 
Rating:
5.0

Great team

FAMBO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruth H.  |  Overall Experience 
Rating:
1.0

Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff

Eric H.  |  First Impressions 
Rating:
1.0

U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money

Candaceia L.  |  Overall Experience 
Rating:
5.0

Personnel was efficient, courteous and professional

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Felix C.  |  First Impressions 
Rating:
1.0

I was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.

Metrya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R.  |  First Impressions 
Rating:
1.0

I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit

LASHONDA P.  |  First Impressions 
Rating:
4.0

Good customers service

John B.  |  Overall Experience 
Rating:
5.0

Excellent customer Service.

RHONDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shinikqua R.  |  Overall Experience 
Rating:
1.0

Thief

Ahmed G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helena C.  |  Overall Experience 
Rating:
5.0

Very helpful with good information

Denise F.  |  First Impressions 
Rating:
5.0

It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you

John G.  |  Overall Experience 
Rating:
3.0

My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.

PAMELA P.  |  Overall Experience 
Rating:
5.0

I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.

Wade J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Priscilla D.  |  First Impressions 
Rating:
4.0

The

Emilia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucson J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATRINA S.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.

Charlene H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucretia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chequana R.  |  First Impressions 
Rating: