Curtis and the woman behind the counter (sorry didn't catch her name) were amazing. After a POOR experience at a different location the same day, they really turned my day around. They treated me like a person, I felt like they heard my issue and tried to remediate it. ¡Gracias!Ashley M.
Customer Reviews for U-Haul Moving & Storage of Steele Creek
Charlotte, NC 28273
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 4 p. m.
- Dom.: cerrado
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Send them to a different location.Garry G.
The truck was run down and beat up and the check engine light was on. I was also charged for equipment I did not get and the dolly I did get was broken and we could not use it.Jennifer V.
Fill the Uhaul with a full tank or at least half tank of gas. Curtis was very nice and helpful which is why I give this location a 5.Jessica R.
The whole experience was very confusing and overwhelming. The number of times I called customer service and was told "I don't know" or was passed along to another department was ridiculous. If I would've known that I was going to be responsible for doing half of the work of scheduling movers, figuring out pick up/drop off locations, figuring out where my Ubox's were (after they were lost), etc., then I would've gladly went elsewhere and paid more for a better experience. I will never use U-Haul/U-Box ever again.Brendan M.
The experience was great.Mike D.
Super friendly staff. Trucks well maintained. Great experienceJAMES C.
Young man on the counter went above and beyond to help me you guys are super lucky to have an employee that's been there for over 15 years. In today's current situation you need to do all you can to keep an employer like thatJonathan H.
Need to honor Military, with discountsDorothy N.
El cliente no dejó un comentario.Beth M.
El cliente no dejó un comentario.James B.
Curtis and his Co worker on 11-6-21 were superior in their customer service. I appreciate their respect and kindness because many companies are lacking in that area. Cheryl JamesCheryl J.
El cliente no dejó un comentario.EDWIN C.
Mileage charge is out of balance. The rental was $39.95 and my mileage fee for 55 miles was $52. A dollar a mile is steep on top of a rental fee.Richard G.
El cliente no dejó un comentario.Olawale S.
El cliente no dejó un comentario.Timothy V.
Staff was super friendly and efficient.Amina C.
Professional experience. Clean truck and easy process.Tashana J.
El cliente no dejó un comentario.FAWN V.
El cliente no dejó un comentario.Lester N.
El cliente no dejó un comentario.Duane J.
Your employee told me it's 20 dollars to help me hook up my car to the auto transport already paid 753 dollars. RIPOFF. THEIFStephen S.
El cliente no dejó un comentario.Laura H.
They went over and beyond when it was time to unload my belongings from the UBox.Naomi G.
This was easy quick and convenient. The service was great.Tami R.
El cliente no dejó un comentario.Brianique W.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.Timothy D.
Delivery and Retrieval of Boxes were amazing. The associate was helpful, knowledgeable and went above and beyond to meet our needsJahmil C.
App did not work and would not allow afterhours return. Could not submit photo of odometer and person at site said that happens all of the time. So I had to make an additional trip to the site the next morning.DAVID H.
Very friendly servicePamela D.
No comment .....Tyrone D.
El cliente no dejó un comentario.Ursula R.
Employee who assisted me was very short and not very friendly. But would otherwise use this location due to selection of vehicles and it being close to homeReinaldo L.
This was the worst experience I have ever had. I was charge $130 a month to rent my u boxes instead of the $100 a month I was told. My u boxes were not delivered to location I was told they would be delivered to. Your staff way under estimates how much a house needs. A two bedroom house easily needs 4 boxes instead of the recommended 2. I ordered 3 boxes and it still wasn't enough. The moving company I used to load was only able to bring two u boxes. Leaving me to try to get another u box at a site that was 40 minutes from my house. The wait to get through to someone was 50 minutes! When I finally was ready to have my u boxes delivered I was set up for self pick up when I SPECIFICALLY ASKED FOR THEM TO BE DELIVERED to my new residence. In order to keep the same move in date I had to pay extra to have the pods moved one at a time. It cost me $1300 instead of $500 to get my boxes and to unload them.Pretty much every staff member I spoke to shifted the blame and made it sound like it was MY ERROR. I was spoken over just about every time. The only person who did not do this was Shelby. I do customer service for living and not even the manager I spoke to did anything to make it right.joseph J.
El cliente no dejó un comentario.Vitali B.
Let's just say much less than pleasant. Suggestion: Move truck to where customer was told to pick up truck instead of trying to move customer 13 miles away to truck.LEE J.
Customer service was outstanding, she was knowledgeable and attentive.LESTER N.
El cliente no dejó un comentario.OSBY W.
Fast and friendly check-in and check-out. The woman that helped us was very nice and she fixed a wiring problem that was affecting one of the blinkers on the trailer.DAVID M.
El cliente no dejó un comentario.James B.
Rental truck at U-Haul is the bestHumberto G.
El cliente no dejó un comentario.Ryan C.
Great location. Really quick and professionalKea C.
El cliente no dejó un comentario.Kimberly H.
Great CUSTOMER SERVICE.ULAT Y.
Very professional keep up the good workSheila S.
El cliente no dejó un comentario.Charles C.
Good experience, nice and clean, easy to pick up, however we were 2 women returning the truck at 11 pm, a little nervous taking pictures, returning key and submitting info because it took some time and wasn't comfortable sitting in the parking lot so late .Marc B.
El cliente no dejó un comentario.DANNY C.
El cliente no dejó un comentario.Derick E.
El cliente no dejó un comentario.Rufus B.
Very helpful with extension of vehicleTereza R.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.antonina G.
Lillian and Curtis were so welcoming and professional. We were in and out in a few minutes with both reserving our truck and then picking it up. They are second to none in customer service. We would highly recommend them and would use them again.LEE J.
Approval should be done prior to completing a reservation when doing an after hours pickup. I had a reservation for 7pm and thought I was good to go but had to wait to be approved. Had I not been approved, it would have been a very inconvenient situation. Overall I'm satisfied with how easy everything moved once I was approved but I wish I would've known I would be waiting and not just able to pickup and go.Ericka H.
El cliente no dejó un comentario.Chaniece S.
Lillian is great!Mark R.
El cliente no dejó un comentario.MIchell D.
This was a great customer experience. I have no recommendations for improvement! This dealer took fantastic care of me!Stuart M.
El cliente no dejó un comentario.Thomas C.
There were ready to help as soon as I arrived. Very polite.ANA I.
Nothing. Curtis the owner was the best. The equipment was fantastic. We will be back!Carl C.
Lillian and Curtis were awesome!!! They had everything ready to go with regard to the rental truck and had my Ubox positioned perfectly in the warehouse. Great team!!!Roger C.
There are lots of options for uhaul in the SW Charlotte area, but this is our favorite! Mainly because of the superior customer service provided by Lillian! :) She was attentive, professional, and helpful. She helped us get the trailer set up and unhooked when we returned the trailer. They have a great selection of trailers and trucks, and it is very easy to get in and out of this location. Thank you Lillian for making our experience smooth and easy!Katie R.
El cliente no dejó un comentario.GRISELDA D.
El cliente no dejó un comentario.Joby G.
The staff member was equally nice and welcomed me to the new city. Great customer service!KONSTONZAMONIQUE P.
El cliente no dejó un comentario.Lester B.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.DEAN P.
Curtis was great!David H.
El cliente no dejó un comentario.Michael J.
Was not told ahead of that that the place I reserved the truck from on line was not where I had to pick it up. Uhaul moved my pick up location without notifying me. This cause me to lose almost two hours of time before I could start packing the truck. I spent over two hours on hold to talk with customer service only to get transferred to another department that did not answer. I suspect this is by design.Douglas H.
El cliente no dejó un comentario.JUDITH H.
Although I did online check-in, it seems like when you arrive in person you have to go through check-in again. In person check-in should simply be checking your license and getting your equipment.Daniel E.
El cliente no dejó un comentario.Kenneth L.
Staff was very friendlyJEFFREY B.
It was a last minute rental and they were able to accommodate me.ORMOND C.
My overall U Haul experience was terrible. I showed up that morning at the location of my reservation and they had no trailers. It took 1.5 hours of phone calls and driving to a new location to get a trailer. I am very disappointed with Uhaul.WILLIAM R.
El cliente no dejó un comentario.STEPHEN D.
A new location so things should improve naturally but the systems went down when I was there so I never fully completed the standard pickup process but to no fault of the location or the guys there. Uhaul just needs to improve their network if the moment the west coast teams come online the east coast systems stop workingJEREMY S.
El cliente no dejó un comentario.CATHERINE D.
El cliente no dejó un comentario.TYLER S.
Lillian was fantastic! Wonderful customer service! I will recommended to others moving in the future.Mark D.
El cliente no dejó un comentario.Cyril F.
Continuous back n forth submission of pictures and verification of my identity...very frustrating. The customer service representatives were very kind, patient, helpful, professional and efficient...Great experience.Carlos H.
El cliente no dejó un comentario.Stephen N.
The staff were professional, respectful and friendly. My vehicle, while clean, was damaged but a previous renter, but it was clearly marked as such. Though disappointing, this did not impair the vehicle from functioning.Daniel W.
I've been calling for a week to find out why I was charged an extra $20 and no one has been answering the phone during regular business hours. I'd appreciate a call back with why I was charged extra. The gas tank was returned full and I returned before the office closed.LaKeija J.
El cliente no dejó un comentario.Matthew B.
The man who helped me when I picked up the truck on Friday 7/23/2021 at 8am was very professional, personable, patient, and helpful. He is an asset to your company. Because of the way I was treated by him, I will definitely choose this location over the others!Tangie A.
Incredibly helpful, friendly, and convenient.Colin T.
Honoring the same size truck that I rented would be nice. I requested a 15 foot truck and ended up getting a 10 foot. Our friends rented a truck on the same day from the same place and they same thing happened to them. They requested a 15 ft and they ended up with 20 ft truck. Not sure why we are making reservations if we don't get what we requested days in advance. Other than the size issue, the employees were nice to us and the location was convenient.Roger B.
Unfortunately, the online checking procedures does not show a very legible photo of any discrepancies with the exterior of the rental. I submitted my own photos just to be certain.Edwin C.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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