Customer Reviews for U-Haul Moving & Storage of Steele Creek

160 comentarios

11900 Steele Creek Rd   Charlotte, NC 28273

(704) 512-0345

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(704) 512-0345

11900 Steele Creek Rd
Charlotte, NC 28273

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

the double trailers was not available. had to tow my boxes separately. been a hassle

Avinash D. 
Clasificación:
1.0

staff is very rude

Avinash D. 
Clasificación:
5.0

Honestly the most quick and professional location I have ever been to. The staff was super helpful and the facility was very clean. I will be using this uhaul location from now on! Thank you!!

Alexis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
5.0

Hubby and I just adored Curtis. He was awesome!

Stac H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

On the NC end, everything was pretty darn great. My only concern was that the trailer was left without the stabilizers put into place. Thankfully I've had trailers before but it took me a while to remember that I needed to use them. Secondly, there's no lock on the trailer hitch so anyone could back up to it and take it. On the Phoenix side, the calls were great to schedule me but there was never a call or text to tell me they were arriving and/or picking up the ubox upon completion. That is my only thing to mention. Otherwise, it was a great way to travel my items. Everything got here just fine. I had way more furniture pads than I needed. One more thing to note, it's not super clear in the paperwork I received that those are to be returned. I later noticed the door explains what is expected. Gracias.

Dana B. 
Clasificación:
5.0

Not sure why 2 people had to be called before we could pick up the truck.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mykaiah C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

Curtis was more than helpful explaining the charge and helped me with a positive outcome. Even better he told me to stay safe, which is priceless customer service.

DARNISE H. 
Clasificación:
5.0

Very efficient and had the paperwork ready

Riley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita R. 
Clasificación:
5.0

I don't remember the name of the woman who helped me when I picked up & dropped off the truck, but it was Dec. 9th between the hours of 1:30 & 4:00 pm. She was wonderful, very helpful & oh so pleasant.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
5.0

Top notch!

Frederick D. 
Clasificación:
3.0

Besides the storage location being far from my home, I do not have any negative comments.

PATRICK B. 
Clasificación:
4.0

Took about an extra 40 minutes to go through Ursula app to inspect the cargo van, take pics, and follow the prompts. Was not as user friendly and pictures would not take of incidents seen on cargo van. The gas meters return gauge was not easy to follow of the amount of gas to bring back.Gas meter in cargo van seem different from gas meter in paperwork- Hard to follow.

Ralph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance E. 
Clasificación:
5.0

She was great 👍

Yasin A. 
Clasificación:
3.0

Steel creek came through with the save when U-Haul Moving & Storage of Ballantyne failed. Showed up at 5:30am for my 24/7 truck share resaervation to discover Ballantyne decided not to set the truck up on share and changed the reservation to two hours later and in person. I would never recommend the Ballantyne location to anyone. service there is usually sub par.

Dan Y. 
Clasificación:
3.0

My issue wasn't with the location but with the inability to change my reservation online. I needed to upgrade my trailer and I was ina lie to successfully do so online.' I had to call in and wait on the phone for far too long for something that should have taken two clicks online. You also need to informa the locations of their reservations well in advance. I booked my uhaul two months ago and they didn't receive the reservation confirmation until a day before. Ridiculous way to make errors for yourselves and me.

Victoria A. 
Clasificación:
5.0

Curtis and the woman behind the counter (sorry didn't catch her name) were amazing. After a POOR experience at a different location the same day, they really turned my day around. They treated me like a person, I felt like they heard my issue and tried to remediate it. ¡Gracias!

Ashley M. 
Clasificación:
1.0

Send them to a different location.

Garry G. 
Clasificación:
3.0

The truck was run down and beat up and the check engine light was on. I was also charged for equipment I did not get and the dolly I did get was broken and we could not use it.

Jennifer V. 
Clasificación:
5.0

Fill the Uhaul with a full tank or at least half tank of gas. Curtis was very nice and helpful which is why I give this location a 5.

Jessica R. 
Clasificación:
2.0

The whole experience was very confusing and overwhelming. The number of times I called customer service and was told "I don't know" or was passed along to another department was ridiculous. If I would've known that I was going to be responsible for doing half of the work of scheduling movers, figuring out pick up/drop off locations, figuring out where my Ubox's were (after they were lost), etc., then I would've gladly went elsewhere and paid more for a better experience. I will never use U-Haul/U-Box ever again.

Brendan M. 
Clasificación:
5.0

The experience was great.

Mike D. 
Clasificación:
5.0

Super friendly staff. Trucks well maintained. Great experience

JAMES C. 
Clasificación:
5.0

Young man on the counter went above and beyond to help me you guys are super lucky to have an employee that's been there for over 15 years. In today's current situation you need to do all you can to keep an employer like that

Jonathan H. 
Clasificación:
5.0

Need to honor Military, with discounts

Dorothy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Curtis and his Co worker on 11-6-21 were superior in their customer service. I appreciate their respect and kindness because many companies are lacking in that area. Cheryl James

Cheryl J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN C. 
Clasificación:
5.0

Mileage charge is out of balance. The rental was $39.95 and my mileage fee for 55 miles was $52. A dollar a mile is steep on top of a rental fee.

Richard G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Olawale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy V. 
Clasificación:
5.0

ND

Edward M. 
Clasificación:
5.0

Staff was super friendly and efficient.

Amina C. 
Clasificación:
5.0

Professional experience. Clean truck and easy process.

Tashana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAWN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane J. 
Clasificación:
5.0

Your employee told me it's 20 dollars to help me hook up my car to the auto transport already paid 753 dollars. RIPOFF. THEIF

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
5.0

They went over and beyond when it was time to unload my belongings from the UBox.

Naomi G. 
Clasificación:
5.0

This was easy quick and convenient. The service was great.

Tami R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianique W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

Delivery and Retrieval of Boxes were amazing. The associate was helpful, knowledgeable and went above and beyond to meet our needs

Jahmil C. 
Clasificación:
4.0

App did not work and would not allow afterhours return. Could not submit photo of odometer and person at site said that happens all of the time. So I had to make an additional trip to the site the next morning.

DAVID H. 
Clasificación:
5.0

N/C

Laconya G. 
Clasificación:
5.0

Very friendly service

Pamela D. 
Clasificación:
3.0

No comment .....

Tyrone D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ursula R. 
Clasificación:
3.0

Employee who assisted me was very short and not very friendly. But would otherwise use this location due to selection of vehicles and it being close to home

Reinaldo L. 
Clasificación:
1.0

This was the worst experience I have ever had. I was charge $130 a month to rent my u boxes instead of the $100 a month I was told. My u boxes were not delivered to location I was told they would be delivered to. Your staff way under estimates how much a house needs. A two bedroom house easily needs 4 boxes instead of the recommended 2. I ordered 3 boxes and it still wasn't enough. The moving company I used to load was only able to bring two u boxes. Leaving me to try to get another u box at a site that was 40 minutes from my house. The wait to get through to someone was 50 minutes! When I finally was ready to have my u boxes delivered I was set up for self pick up when I SPECIFICALLY ASKED FOR THEM TO BE DELIVERED to my new residence. In order to keep the same move in date I had to pay extra to have the pods moved one at a time. It cost me $1300 instead of $500 to get my boxes and to unload them.Pretty much every staff member I spoke to shifted the blame and made it sound like it was MY ERROR. I was spoken over just about every time. The only person who did not do this was Shelby. I do customer service for living and not even the manager I spoke to did anything to make it right.

joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vitali B. 
Clasificación:
3.0

Let's just say much less than pleasant. Suggestion: Move truck to where customer was told to pick up truck instead of trying to move customer 13 miles away to truck.

LEE J. 
Clasificación:
5.0

Customer service was outstanding, she was knowledgeable and attentive.

LESTER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSBY W. 
Clasificación:
5.0

Fast and friendly check-in and check-out. The woman that helped us was very nice and she fixed a wiring problem that was affecting one of the blinkers on the trailer.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Rental truck at U-Haul is the best

Humberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

Great location. Really quick and professional

Kea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

Great CUSTOMER SERVICE.

ULAT Y. 
Clasificación:
5.0

Very professional keep up the good work

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
3.0

Good experience, nice and clean, easy to pick up, however we were 2 women returning the truck at 11 pm, a little nervous taking pictures, returning key and submitting info because it took some time and wasn't comfortable sitting in the parking lot so late .

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rufus B. 
Clasificación:
4.0

Very helpful with extension of vehicle

Tereza R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
1.0

El cliente no dejó un comentario.

antonina G. 
Clasificación:
5.0

Lillian and Curtis were so welcoming and professional. We were in and out in a few minutes with both reserving our truck and then picking it up. They are second to none in customer service. We would highly recommend them and would use them again.

LEE J. 
Clasificación:
4.0

Approval should be done prior to completing a reservation when doing an after hours pickup. I had a reservation for 7pm and thought I was good to go but had to wait to be approved. Had I not been approved, it would have been a very inconvenient situation. Overall I'm satisfied with how easy everything moved once I was approved but I wish I would've known I would be waiting and not just able to pickup and go.

Ericka H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chaniece S. 
Clasificación:
5.0

Lillian is great!

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchell D. 
Clasificación:
5.0

This was a great customer experience. I have no recommendations for improvement! This dealer took fantastic care of me!

Stuart M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

There were ready to help as soon as I arrived. Very polite.

ANA I. 
Clasificación:
5.0

Nothing. Curtis the owner was the best. The equipment was fantastic. We will be back!

Carl C. 
Clasificación:
3.0

N/C

GRAHAM S. 
Clasificación:
5.0

Lillian and Curtis were awesome!!! They had everything ready to go with regard to the rental truck and had my Ubox positioned perfectly in the warehouse. Great team!!!

Roger C. 
Clasificación:
5.0

There are lots of options for uhaul in the SW Charlotte area, but this is our favorite! Mainly because of the superior customer service provided by Lillian! :) She was attentive, professional, and helpful. She helped us get the trailer set up and unhooked when we returned the trailer. They have a great selection of trailers and trucks, and it is very easy to get in and out of this location. Thank you Lillian for making our experience smooth and easy!

Katie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRISELDA D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joby G. 
No se han enviado comentarios para esta ubicación.

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