Customer Reviews for U-Haul Moving & Storage of Steele Creek

906 reviews

11900 Steele Creek Rd   Charlotte, NC 28273

(704) 512-0345

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 512-0345

11900 Steele Creek Rd
Charlotte, NC 28273

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JASMIN T  |  First Impressions 
Rating:
1.0

The man on duty did not help hook the trailer due “not his expertise or he hasn’t been trained”. This is highly unacceptable because my husband is already injured and had to lay down on the ground in the heat, water and gravel in the ground. We were told that they would take care of this for us beforehand. Even when we returned the truck in Texas the general manager at that location said that they should have booked the trailer for us. I will never recommend Steele Creek location especially to elderly people needing trailers. Very disappointing experience and I am relieved that my husband didn’t injure himself more. Outside of being in the extreme heat I just don’t know. Please do not put anyone else in this position!!! We should be receive some sort of compensation after paying over $2500 they charged us an additional $48 dollars for the furniture pads that the movers put in storage. One more thing the Steele Creek location even gave us someone else’s contract so had a hard time being located at our return location at first. I think this is enough but you can’t fix what you don’t know!

Karen O 
Rating:
5.0

Customer did not leave a comment.

Royce S 
Rating:
5.0

The staff were friendly and professional. I would highly recommend this location for anyone's UHaul needs.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

TERRY W  |  Overall Experience 
Rating:
5.0

Great facility and staff. Recommend this place to anyone looking for storage or truck rental.

Robert E  |  First Impressions 
Rating:
5.0

Good customer service.

clement p 
Rating:
5.0

Luckily I did not need to drive at night but the light switch fell into the housing when selected and I could not retrieve it. I passed this information along to the employee when I returned the truck yesterday evening. The rest of the truck was fine.

robert s 
Rating:
5.0

The only thing that was dirty was the windshield

Victoria D 
Rating:
5.0

Awesome from start to finish

Kevin A 
Rating:
5.0

Customer did not leave a comment.

Alan O 
Rating:
5.0

Customer did not leave a comment.

Ebony W 
Rating:
5.0

Everything OK

Santiago L 
Rating:
5.0

Customer did not leave a comment.

Qualanda M 
Rating:
5.0

A lot of customers showed up at once at 10am but that could have been by their own doing. If it possibly was scheduled that way, that’s the only thing I would look into. Great support and service overall.

Mark H 
Rating:
3.0

AC stopped working I was in 95 heat for 4 hours driving. Was already in the middle of a job I couldn’t turn around.

JOSEPH T 
Rating:
5.0

Very knowledgeable and polite.

Lorri C 
Rating:
5.0

Customer did not leave a comment.

COLLINS S 
Rating:
4.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Everything went well location system went down but still was able to rent

DESHAYNE T 
Rating:
3.0

I would not recommend uhaul to anyone. I am unsure if it was the locations direct fault but I was sent to travel states with an unsafe vehicle and am still waiting to be contacted. The app was completely unreliable which created problems for me as well as roadside mechanic. Nothing was easy for this trip and it was extremely costly when it should not have been due to this mechanical issue. I am extremely unhappy with this experience and know things happen but to be knowingly sent out with an unsafe vehicle period is an issue I am waiting to resolve!

Nicole F 
Rating:
5.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Super nice people go out of their way to accommodate you.

albert h 
Rating:
5.0

Customer did not leave a comment.

Jewel t 
Rating:
5.0

The employees were all friendly and was greeted as soon as I entered the building. I would definitely recommend this location to anyone and would go back there if needed in the future!

david s 
Rating:
5.0

All was well no issues

Michael M 
Rating:
5.0

Lillian was very helpful & courteous.

TERRY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
4.0

Customer did not leave a comment.

Shaheed B 
Rating:
5.0

As long I live in Southeast Charlotte, you've got a customer!

sean b 
Rating:
5.0

Customer did not leave a comment.

ROBIN R 
Rating:
5.0

Great customer service please continue to hire people who are professional and knowledgeable and willing to help with people who are struggling with technology. Awesome customer service at this Steele Creek location

Inga H 
Rating:
4.0

Customer did not leave a comment.

Harry J 
Rating:
5.0

Customer did not leave a comment.

COLLINS S 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

AJ was incredibly knowledgeable and hardworking. He was running the front end, handling customers, returns, reservations and so much for one man. He assisted me in locating my storage unit and helped me figure out the key pad for after hours use.

Carl C 
Rating:
5.0

Customer did not leave a comment.

ANNETTE H  |  First Impressions 
Rating:
3.0

Answer the phone AND talk to the caller. I called so many times trying to find out if a 10x10 or larger was available. After Three rings it gets transferred to the main uhaul phone machine and that placed me on hold. after 5 minutes i hung up. This happened about 10 times. The Finally, at 3 in the afternoon AJ answered the phone. He said can you hold. I did for 15 minutes and gave up. I found other storage. Is there something you can do, well fix the phone system?

ALLEN W 
Rating:
1.0

The gentleman working there was okay but when I returned the truck I didn’t use all the miles that I stated then I brought the van back with the right amount of gas and was charged $14.25 for nothing. I called corporate to file a complaint because I think that it’s wrong for them to charge me for something that was already done.

CHANTICE D 
Rating:
5.0

Customer did not leave a comment.

Kianga R  |  First Impressions 
Rating:
5.0

Matthew was a great help!!! Very professional.

Sean H 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

terrance f 
Rating:
5.0

Great location with helpful staff and very flexible on options and willing to let us pick up early and drop off early without any issues.

Lance R 
Rating:
5.0

Stop the customer self check in process!!! The very helpful young man stands behind the counter, sends me a link so I can take my own picture and of my driver's license front and back !! Rental car companies don't do this crap! Why can't you take my picture, run drivers license with a scanner!!! I don't like your self checkin process!!

Steven K 
Rating:
5.0

The location was great the customer service was excellent. My only complaint is that it was extremely dark when I returned the equipment. Could see the drop box. Thankfully someone one else had dropped their equipment and helped me out!

Sonya W 
Rating:
5.0

Customer did not leave a comment.

martin s 
Rating:
5.0

Great customer service.

Rob P 
Rating:
5.0

Very convenient and always have what I need. Staff is awesome. Very helful!!!

CHRISTOPHER B 
Rating:
4.0

Customer did not leave a comment.

Heidi H 
Rating:
4.0

Customer did not leave a comment.

Shawnice K 
Rating:
5.0

The staff was courteous and professional and made the process seamless.

Michele J 
Rating:
5.0

Customer did not leave a comment.

Phillip H 
Rating:
5.0

Staff was very courteous and friendly, provided assistance in getting reservation squared away after it showed up as cancelled. Very happy with the service provided.

Lance E 
Rating:
5.0

Everything is very good

Dilia Q 
Rating:
5.0

Customer did not leave a comment.

Alvin C 
Rating:
4.0

The personal at both pickup and drop off were very professional and friendly. The equipment was clean and ready for us when we arrived. The moving labor did a good job loading and unloading for us and placed everything where we needed.

Edward D 
Rating:
2.0

The gas was not as the rep highlighted. I took a picture before leaving the lot. Went back inside and was told to verity via link. By that time link expired. We paid extra for gas to avoid additional charges. Adrian tried to help but I am aggravated and do not want to rent again and I have a reservation on 5/18/2024

Douglas A 
Rating:
5.0

Matthew was great and all customer service aspects.

byron t 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
5.0

Everything was perfect. Got in and out quick. Can't remember the gentleman's name who helped me on Sunday May 12th but he was excellent.

Chris H 
Rating:
5.0

Customer did not leave a comment.

LUIS S 
Rating:
5.0

Customer did not leave a comment.

Russell M 
Rating:
5.0

Customer did not leave a comment.

Mieasha P 
Rating:
4.0

Customer did not leave a comment.

bhautik D 
Rating:
5.0

Professional - timely - At a reasonable price

Michael M 
Rating:
5.0

Friendly and great service!!

Jose G 
Rating:
5.0

Muy amables

Osman M 
Rating:
5.0

Customer did not leave a comment.

Damien A 
Rating:
5.0

ALL of the employees were extremely helpful, knowledgeable and very pleasant to work with. I will definitely recommend U - Haul Moving and Storage of Steele Creek anytime I get the opportunity. Thanks again .

ROB R 
Rating:
5.0

The mirror on passenger side is missing a screw on the bottom small mirror.it moved while driving down the highway.

JOVON T 
Rating:
5.0

Customer did not leave a comment.

Christine M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifton C 
Rating:
5.0

Customer did not leave a comment.

SAM G 
Rating:
5.0

Sl friendly

ELIZABETH G  |  Overall Experience 
Rating:
5.0

there was something that rolled around in the van that was annoying. i couldn't find it. the van was brand new.

Greg P 
Rating:
5.0

Great Service! The Uhaul Staff are very friendly and business oriented. My rental process; FLAWLESS!

Darlene A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

howard s  |  Overall Experience 
Rating:
5.0

Great Service! Very professional and business oriented staff. My rental process was Flawless! Thank You Everyone!

Darlene A 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

The 2 young men that were working that day were so awesome. They were kind and helpful.

Janet A 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

michael r 
Rating:
5.0

Good experience for our first time at this location. Only issue was tire pressure monitor light was on in cargo van but all ran fine.

Brian H 
Rating:
5.0

Customer did not leave a comment.

Alex B 
Rating:
5.0

Customer did not leave a comment.

KEVIN J 
Rating:
5.0

Si recomiendo este lugar, trato excelente, amabilidad y muy profesional

Omar A 
Rating:
4.0

Customer did not leave a comment.

Edward D  |  Online Move In 
Rating:
5.0

Everything went smoothly

BRYAN S 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
2.0

We were on a time crunch and check out took forever to check in. My address and information had to be entered multiple times. I also ask for a closer storage unit and was put into 1664. So extra trips and time to go farther back and forth.

Tamela C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laresh n 
Rating:
5.0

Great service, excellent equipment,

Chris P 
Rating:
5.0

Matthew gave outstanding service!

louise g  |  First Impressions 
Rating:
5.0

Excellent first time experience at this location! Great Team work

Kelli B 
Rating:
3.0

Customer representative was amazing he was very good explaining and helped me pick right equipment.

sean j 
Rating:
3.0

Customer did not leave a comment.

Kimberly J 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

Sharae W 
Rating:
5.0

Customer did not leave a comment.

Wanda H  |  First Impressions 
Rating:
5.0

They were with check in process and pick up. Very helpful

Kana D 
Rating:
5.0

Great service provided by Curtis! Highly recommend this location!

Eric N 
Rating:
5.0

Great staff and very friendly.

Terry B  |  First Impressions 
Rating:
5.0

Customer service was Excellent

juanita b 
Rating:
4.0

Customer did not leave a comment.

Fred V  |  First Impressions 
Rating:
4.0

You can update the address in google and have your staff answer the phone Occasionally

zack n 
Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
5.0

Customer did not leave a comment.

Troy B 
Rating:
5.0

Customer did not leave a comment.

Evelyng M 
Rating:
1.0

The in store employees were unorganized & rude. They both had a condescending sort of attitude about questions. The truck itself was janky as hell. The door barely closed, the parking break is broken, the latch lock is broken & the drive did not feel safe. Upon return I put way too much gas in the truck & when I asked about compensation the gentlemen yet again had a condescending attitude. 10/10 would not recommend.

Tristen F 
Rating:
5.0

Customer did not leave a comment.

TONY B 
Rating:
4.0

Customer did not leave a comment.

Denise T 
Rating:
5.0

Very easy to return

Eugene B 
Rating:
5.0

The gentleman at the Steele Creek location were professional and handled our request promptly. Our vehicle was ready upon arrival.

Natasha B 
Rating:
5.0

Equipment beat up and rusted. Safety chains obviously had been drug along the road as they were worn down, rusted and weak

Todd V 
Rating:
3.0

Customer did not leave a comment.

ABIMAEL D 
Rating:
5.0

Customer did not leave a comment.

Fred V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith G  |  Overall Experience 
Rating:
4.0

There was one staff I didn’t think was friendly at all other than that it was good But wouldn’t recommend

ZANDRIA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryker C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawander R  |  First Impressions 
Rating:
5.0

My closing was delayed for two weeks! Jennifer offered me one month free rent to store my things. Matthew helped with my storage units. Very Thankful for your staff.

TANYA N  |  First Impressions 
Rating:
5.0

Nice workers there

Pamela C  |  First Impressions 
Rating:
4.0

This is my second time renting at this location. I had to keep changing units because the initial unit given to me wasn't locking properly. In addition if my ID is valid I shouldn't need to be asked some many questions concerning how I live. In addition, please hire additional employees because the phones and walking were coming in.

Charniqua C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ShaNicka C  |  First Impressions 
Rating:
5.0

Great Staff

Judith G  |  First Impressions 
Rating:
5.0

Very helpful customer service

howard s  |  First Impressions 
Rating:
5.0

Manager and staff go above and beyond to meet your needs ❤️

Judith G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M  |  Overall Experience 
Rating:
3.0

Steel Creek gave me less than 24hrs to move my belongings and also damaged my furniture. I reached out to management and no one replied or cared to address the matter. If I could give their service 0 stars I would. Personel in charge of moving my belongings was very rude and unhelpful.

Kim E  |  Overall Experience 
Rating:
1.0

Very awful 😖 experience when my items was moved it was damaged thrown in the new storage I'm getting my lawyer to resolve my concerns!!

ROBERT C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

breajah b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M  |  Overall Experience 
Rating:
1.0

Misty stated that my things were going to be moved and I’ve yet to hear where my property has been relocated. I have military clothing that’s not cheap and kids winter clothes bagged up I’ve yet to retrieve. I’ve sent emails, calls go straight to corporate office and I have no clue what’s going on.

Makeda C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judon F  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional.

Rosilyn M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALDEMAR G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judon F  |  First Impressions 
Rating:
2.0

The facility charged too much money for no access outside of business hours. If I would have known that I would not have wasted 212.00 per month. There has to be consideration to any renovations being made. I’m paying to access my personal property stored. I needed to get inside the unit outside of business hours and this was not an option. I wouldn’t recommend this location due to pricing as well.

Rabiah M  |  Overall Experience 
Rating:
5.0

My sister experience was beyond exceptional and the young men were very helpful, attentive to my needs, and very well-mannered.U haul off Steele Creek is a10 out of 10.I would definitely recommend this place!!

CASSANDRA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ishmel B  |  Overall Experience 
Rating:
5.0

Front Desk Lady and staff were very friendly, professional, very informative and helpful I really enjoyed my experience.

Eric T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sevitri H  |  Overall Experience 
Rating:
5.0

I didn't have any issues. The staff was friendly and also helpful.

Charniqua C  |  Overall Experience 
Rating:
5.0

The guy who helped me was very helpful and friendly. Curtis was pleasant when I called for my receipt. Will recommend to others

Mary P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aurelle b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY W  |  First Impressions 
Rating:
5.0

The only knock I have is that the facility cannot be accessed 24 hours a day but that's only temporary as the location is undergoing a renovation which prevents 24 hour access.

tyler c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett J  |  Overall Experience 
Rating:
4.0

Need a bigger unit was told all were reserved.

Courtney F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonda C  |  First Impressions 
Rating:
1.0

Only chose poor because I was double charged for a room about a week and a half after I had vacated it.

Nick A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saquana M  |  First Impressions 
Rating:
2.0

Curtis Martin is in desperate need of training in customer interaction. Starting with a class on "The customer is always right."

Perry W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josie S  |  First Impressions 
Rating:
5.0

Great new facility best rental unit I've been in before

Brett J  |  First Impressions 
Rating:
4.0

Only due to the facility still being under construction. The part that is open is well done. The only suggestion would be to have larger carts for furniture.

ROYCE A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charniqua C  |  First Impressions 
No reviews have been submitted for this location.

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