Customer Reviews for U-Haul Moving & Storage of St Albans

Rating:

5.0

Man, the Staff is friendly and accommodating. They explained all rental options to you for the products that you want to rent. Very good!!

Rating:

1.0

I dropped off Saturday but the return location didn't put it in until Sunday causing me to get an extra charge

Rating:

5.0

Nothing, everything was fine.

Rating:

5.0

Love this place nice and clean friendly employees good prices and good security 👍

Rating:

3.0

I was charged for fuel I did not use. I brought truck back with more than I left with. I take pictures of gauge every time I rent.

Rating:

4.0

Experience was great. Everything went smooth with no issues.

Rating:

4.0

Ensuring that units are cleaned and ready. But they jumped in and we were able to get it cleaned and my belongings stored quickly

Rating:

5.0

My only issue was the height of the containers. I am a petite 4'10" person and I could not access them without assistance. Other than that no complaints. Kept my belongings dry and secure while remodeling. They were place conveniently at my locations and were quite helpful. Everything went as planned with "Barb" giving me friendly monthly reminders. Great experience.

Rating:

4.0

There was a line to return. I had to wait out in the turn lane on US 60.

Rating:

5.0

Nothing excellent service from Joseph what a nice young man you have working there. Friendly and personable, very helpful explaining different options as we never hardly rent.

Rating:

4.0

Great people. Just my opinion but, you should have a second shift.

Rating:

4.0

Visibility on getting in and out of the parking lot. Making it easier to pick up a drop off equipment.

Rating:

4.0

Two things, The pickup and drop off area better designed to get you off the road and clear of all traffic on McCorkle. It's very hard to see around parked rental trucks to safely exit your lot into traffic. My suggestion would be to park the short trailers on the front row to keep customers from parking and yet most can see over top of them to exit the lot safely. Thank you

Rating:

1.0

Double charged for gas that wasn't in the car.

Rating:

1.0

U-Haul was not in the best cleanliness condition when picking up. Was charged a cleaning fee of $90, and they refused to give me my deposit refund back and failed to reimburse me for the gas I put in it as they said they would, although it was not at my fault. Will be reaching out to corporate.

Rating:

3.0

Checkin was sloppy. No one came out even though I waited like the instructions said to do.

Rating:

5.0

Make drop offs more accessible to any U-Haul location.

Rating:

5.0

The initial dropoff was about 30-45 minutes beyond the stated time window, but it was of little consequence. The communication from the St. Albans office and the Huntsville office during my move was excellent: timely and informative. Thank you!

Rating:

5.0

I rented a unit from Triston and later added another one with Rebecca. Both were professional, knowledgeable and pleasant to work with. Rebecca was able to call headquarters and link a unit directly across from the one I had, making it very convenient. The whole process went smoothly. I was disappointed, however, that I was not offered a free month from where I had rented a 10’ truck 3 days before.

Rating:

5.0

From my view point concerning this location the personnel were amazing “JUST CAN IMPROVE ON PERFECTION” SEMPER FI.

Rating:

5.0

No improvement needed. Every employee was kind and helpful! Vehicle ran perfect.

Rating:

2.0

Reduce the Prices

Rating:

4.0

Dropped off my trailer after hours so I wasn't able to interact with the staff but the facility was well maintained and clean.

Rating:

4.0

Good friendly staff

Rating:

1.0

Was told I'd receive a refund of 24$ because I left and my uhaul was on e and they told me to bring it back on fourth tank I did and only got 7$ back.

Rating:

1.0

You say 2 day rental but I was charged 3 and got a $100 cleaning fee with no explanation. I swept out the truck and trailer.

Rating:

4.0

Van floor was very slick, made it easy to slice boxes but almost fell several times

Rating:

1.0

Check the car before the person gets into it so the person that had to pay for scratches that they didn't put on it

Rating:

3.0

Had to unhitch the trailer by myself. Very hard to do.

Rating:

2.0

Would not pr-rate a month's storage after I only needed for 4 days. Had to pay a full month. Will not recommend. Other facility pro-rate and that's who we will use next time.

Rating:

4.0

Difficult navigating your customer's a ilty to contact a person about questions regarding the lease.

Rating:

3.0

All 3 Uhaul locations were horrible for us. Only people accommodating was customer service. Excellent

Rating:

1.0

When closing out pro rate to give back some of your money. The storage units don't stay open late enough. I was rushed unloading the truck rented and I broke my hand unloading.

Rating:

5.0

Storage was clean and well maintained. Very satisfied with the move in

Rating:

5.0

Excellent service.

Rating:

2.0

There was a double book (not my fault), so I did Uhaul a favor and tried to move my pick up four hours earlier (I was helping you). When the employee changed it on your system, it moved my pick up to another location farther away from my destination (more miles to pay for). I received a text with the address of the new location. I showed up at that address and no one was around. I called the number I was given with that address and as it turns out, my pick up was even farther away at another location. Before I dropped it off back at the farthest location, I filled the gas back up, actually more than when I picked it up, but when I looked at the receipt on my email this morning. I was charged for fuel. I took pictures on my phone to prove no gas was needed. The employees at the location of my pick up were good. They were able to get me a discount on the mileage because the way things were handled.

Rating:

5.0

Include tie down ropes or net

Rating:

5.0

Great job by the whole crew. Tristan was very helpful. It was a great experience.

Rating:

4.0

There was a slight fuzzy gray mold issue on my sofa and one mouse had gotten in and left droppings in some things but that is all in the two years that I rented

Rating:

3.0

I made my reservation online, and didn't want the car insurance stuff U-Haul offered, but got charged for it anyway. It is ridiculous paying $48 for having the U-Haul approximately an hour and for 5 miles.

Rating:

5.0

Explain the drop off procedures and where the key drop box is located

Rating:

4.0

I dropped trailer off within appropriate time. I waited and waited to be disconnected. So then Monday AM I receive an email indicating that I dropped trailer off 2 days late and they charged me. Of course I contacted. U-Haul. On Tuesday they called at 7;30 am telling us they refunded that extra mistake they were responsible for. So all that being said. Good Luck I hope U-Haul is a good experience for you.

Rating:

4.0

Great service

Rating:

5.0

Perfect in every way including the cost. Am recommending to people. Thank you. Also appreciate all female staff.

Rating:

5.0

Not much would like to have Bill faster I'm 5 hours in and haven't gotten a Bill yet

Rating:

5.0

I really appreciated the security, the climate control and the cleanliness of the facility including the restroom.

Rating:

5.0

Truck had good fuel economy.

Rating:

4.0

Triston is doing a good job but he could use better employees.

Rating:

5.0

I live out of state and I can't express how supportive and thoughtful the team was with the process. Both of my daughters attend school there it was an easy solution while in summer transition.

Rating:

4.0

Be available after hours to help those new customers who don't know what they're doing.

Rating:

5.0

Excellent staff and great location everyone is ready to help and answer all your questions. Thanks agian.

Rating:

5.0

Air conditioning in vehicle operated sporadically. Steering wheel was off center/misaligned. Please have these issues checked and repaired.

Rating:

5.0

Everyone with whom I interacted was great! Friendly and organized.

Rating:

5.0

Everyone that we have the pleasure to deal with within the U-Haul company have gone above and beyond and made a very unexpected, stressful move bearable. Thank you to each and every employee.

Rating:

1.0

Give my 100 cash deposit back.

Rating:

4.0

The fact that y’all text at a minimum of 5 times a day until i did this review was very annoying but well played. I’m only doing this review in hopes that you will stop texting me trying to get me to submit this review.

Rating:

4.0

This is likely an issue with the online site, I reserved a 10x10 (reservation showed this) but was given 2 5x10 units. This was quickly taken care of by the employee working and definitely made the experience much better. Access to the building could have been a little more clear (use the exterior keypad even during normal hours). But I likely didn’t read everything.

Rating:

5.0

The parking area is less than perfect but overall great experience

Rating:

5.0

Staff did a good job of helping

Rating:

5.0

Everybody was very friendly, and I had an enjoyable moment with James, an and the first young lady I came in contact with, was very nice as well !!!!!

Rating:

5.0

Great company nation wide

Rating:

5.0

The UHaul of St Albans was great. The only problem I had was with the app when I went to return my rental. The app asked for my location, I gave it permission and then it would not load. I had to go to the website to finish my return.

Rating:

5.0

The people at the central call center frequently did not know what was happening. When I was finally able to reach someone in the dispatch center ( sometime after several transfers and holds of 10 or more minutes between each) they were able to quickly resolve issues and give me specifics regarding timing, etc. The dispatch centers and the delivery and pick up people were excellent to deal with - very professional.

Rating:

5.0

Put the new updated price when extending the rental on the website Makayla was very sweet and professional

Rating:

5.0

My only negative was before i setup autopay and I was 1 day late on payment. They called my reference contact before calling me. I found that extremely aggressive for being one day late. Autopay solved that though... maybe autopay should be the default unless the customer declines that option.

Rating:

5.0

The staff was very nice and extremely efficient

Rating:

1.0

Used the van for 3 hours put 32 miles on it brought back 7:45 (after hours) Next day was charged for over 100+ miles and said they were saving me money???? Filed complaint

Rating:

1.0

I returned the vehicle with plenty of fuel. I refilled in a gas station less than a mile away and still got a refill charge. They said I was good and didn't put it through until after I left.

Rating:

5.0

Thank yall

Rating:

5.0

Super friendly and kind service!

Rating:

3.0

We dropped it off in saint albans WV. The staff was to busy to answer any questions. The girl just asked where we parked it and said your good. That was the only words she said to us .

Rating:

5.0

Rep was very helpful and friendly

Rating:

5.0

Bingo

Rating:

4.0

While my rental was quite seamless, I had paid extra for a dolly. Upon arriving at my destination, and opening the back door I was shocked to find NOTHING🤷‍♂️ good thing I wasn't going very far and my storage unit was in uhaul itself so when I did return all of my concerns we swiftly dealt with and made whole.

Rating:

3.0

The facility appears disorganized. The addition of the new building/storage facility doesn't leave much room for equipment or for customer parking.

Rating:

5.0

None

Rating:

2.0

Could not access my storage unit had to sit and wait 45 mins till I could get everything straightened out

Rating:

5.0

Clean, easy to access, plenty of carts to move your stuff, and safe.

Rating:

4.0

would rate excellent but when I paid extra for 24 hour access I could not access bc staff did not make sure it was set to allow me in so I had to spend more money for gas and time to get everything back a day later. otherwise everything was great!

Rating:

4.0

Not answering the call button when elevator would mot accept code. And we requested and confirmed twice to have a first flooruu unit but upon arrival we could not get a first floor unit.

Rating:

5.0

Facility is very clean and well maintained. Staff is very helpful with everything! Would rent unit there again.

Rating:

5.0

Was a great place to store our house

Rating:

5.0

Staffing very courteous and helpful. Always well lit and carts available.

Rating:

4.0

The unit requested was not was originally assigned. I had to go in person and get it taken care of all the while being told we may not have anything available. It did work out. There needs to be a trash can available if you do not want people to leave trash.

Rating:

5.0

They were very pleasant , friendly , knowledgeable and kind.

Rating:

5.0

I'm was very satisfied with uhaul storage.

Rating:

5.0

Great service !!!

Rating:

4.0

The gentleman that checked me in was very helpful and mannerly. Easy process and easy to find. Pull carts and mattress carts were very helpful but not enough of them.

Rating:

5.0

Great place! No issues at all.

Rating:

3.0

Everytime I set up my automatic payments online it would never come out of my account and when I would go to look at it, it was saying I had never set it up and would always get charged with late fees and have to pay more then what I could've. It was a little expensive for a storage unit but got the job done.

Rating:

2.0

There were mouse droppings on my furniture in the unit.

Rating:

4.0

The facility has always been clean and well-staffed. My initial unit had a ceiling leak, and they quickly switched me to another unit with no problems. The last time I rented a truck, I reserved 2 furniture dollies and an appliance Dolly a few days in advance. When I picked up the truck, they had no available dollies for me. That has been my only complaint. Everything else has been satisfactory.

Rating:

5.0

The only problem I had was the price was high. I didn't need one but I checked around and for the same thing prices were cheaper

Rating:

4.0

More flatbeds are needed for moving.

Rating:

2.0

This is my final transaction with this company. I have used U-Haul for several truck rentals, storage, portable storage, even propane and a ton of boxes/tape since June. Within this time period, we have had several issues so I am now getting twice the size unit for cheaper down the street from a company that values me as a customer. In seven months I have seen the highest turnover rate for any company I have ever seen. Is it the desk jockeys or the management???

Rating:

5.0

Happy customer

Rating:

4.0

The cost, monthly is a bit too much. Other then that, nice place.

Rating:

5.0

Nice clean facility and storage units. Friendly and helpful staff.

Rating:

3.0

Getting a response from this location is impossible

Rating:

5.0

Every body was very helpful.

Rating:

4.0

I have a problem with not pro-rating rentals if a person moves out before the next month. I moved out 9 days early and was told I would not be refunded the money due. This is not right by any standard business practice!!!

Rating:

5.0

There was no 10x20buildings . So they actually made available 4- 10x10 building available so I could use there facility . I got them for the same price as the 10x20 storage facility. So we both were happy. Thank you so much

Rating:

4.0

Fine experience. Disappointed that they kept my full months rent but only used 3 days of the month. Should have been able to pro rate it

Rating:

5.0

Everyone is so friendly and helpful

Rating:

4.0

Access hours could stand to be later in the day for people that work later.

Rating:

5.0

Good service , courteous employees , overall a pleasant experience …