Customer Reviews for U-Haul Moving & Storage of Springfield

4586 comentarios

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

Prices were only higher on Saturday for the mileage at $1.09 and every other day was $0.89. Which is a lot cheaper when driving 550 miles. Very unfortunate since Saturday was only day I could pick up the vehicle, and offer no military or student discounts. Very steep considering the experience.

JAYSON G. 
Rating:
5.0

What a perfect, well polished operation you have here. From start to finish, everything was flawless !

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NORBERTO P. 
Rating:
3.0

Customer service could have been more hospitable. No formal greeting or friendly attitude. Just dull. Felt like I was imposing and being judged.

THERESA W. 
Rating:
5.0

quick in and out.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie C.  |  Overall Experience 
Rating:
5.0

Nothing

JARROD S. 
Rating:
5.0

Customer did not leave a comment.

Felipe M. 
Rating:
5.0

Customer did not leave a comment.

MARGO D. 
Rating:
1.0

U-Haul was just as awful as they normally are. Terrible experience. Truck was a POS. Customer service was a POS. U-Haul is a POS. Fucking the worst company I have ever dealt with.

MICHAEL B. 
Rating:
5.0

You don't need to do anything uhaul did all Thank you for the service

GALAL A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
3.0

Staff at location were excellent... I tried to use the mobile check in-- but the first two vehicles assigned were not at the location (or not accessible). When I found a vehicle that was available, I waited nearly 10 minutes for the virtual agent to check me in, but they did not respond to any chat messages. Ultimately, I went into the location, and had to redo the check-in process, but again, staff were excellent. Once in the van, it was fairly dirty-- spilled/dried liquids in cup holders, trash in the back, etc. but it drove okay. One of the turn signals was burnt out (or burning out). Again, on check-in, staff were awesome, but this was a less than stellar experience. Thanks

DANIEL S. 
Rating:
5.0

Possibly add a small "lounge" for customers to wait for vehicle to be brought up.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

THADDEUS R. 
Rating:
4.0

Customer did not leave a comment.

MILDRED R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA V. 
Rating:
5.0

Continue what your doing. The staff, products, and services provided, are top notch.

ANTHONY S. 
Rating:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric P.  |  First Impressions 
Rating:
5.0

Demonstrate ramp extraction and re-insertion. The only (very small) issues we had were: A) when the ramp is extended, you can lift it and insert the steel tabs into the slots so there is no bump going from the truck bed to the ramp, and B) when we retracted the ramp, it didn't go all the way in and we couldn't latch the hatch. It took a minute to figure out it wasn't all the way in.

John H. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

This location was amazing! The drop off was so quick and the young man, Nicholas was professional, friendly and efficient. We will definitely use U Haul again.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
4.0

great service - very nice to deal with

MAUREEN L. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

MARC C. 
Rating:
2.0

Over charged me and didn't have an explanation

DANIELLEEMELYN J. 
Rating:
5.0

Customer did not leave a comment.

ZI-LANI S. 
Rating:
5.0

Customer did not leave a comment.

Deb L. 
Rating:
5.0

Always treated well. Equipment very good and clean.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
5.0

I was very happy with the service they provided for me.

Anthony S.  |  First Impressions 
Rating:
5.0

Service was excellent. Staff were knowledgeable, friendly & courteous.

DANA C. 
Rating:
5.0

No issues at all which is all we can ask for. The van was ready and waiting when we got there, so we were checked in within 5 minutes. The return was even quicker and issue free. Nice work by the team!

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

PEDRO W. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

The truck was the best part of the experience, very comfortable. However, the Customer Service was awful. The woman who checked me out in Springfield, MA could not tell me which location in Manhatten was the closest to my son's apartment. She brought up a map which had 3 locations and I said "You cannot tell me which is the closest?" She said no. She said you can just call this number (on the paperwork) when you get there and they can tell you. I said I don't want to be on hold forever so just choose whichever one looks the closest. She said she could not go back to the screen where you choose the location. At that point I just wanted to get out of there, so I said well I hope I am not on hold. Take a wild guess. More awful customer service. Not only was I on hold for over 15 minutes, when someone finally answered they put me on hold AGAIN and then the call was disconnected...twice. My mover was nice enough to give me the address of a Uhaul which was literally a half mile away. When I dropped it off they were going to charge me $17 because apparently the Springfield woman had chosen Newburg, NY. When I explained what happened they did remove the fee. Definitely need to improve the Customer Service, it is why people go back....or do not.

Theresa L. 
Rating:
3.0

Guy was not in Uhaul uniform, did not think that he was an employee and did not introduce himself, just told me to get out of the car and hand him the key. I was confused because I thought I would drop it off using the app only.

AHMED SHERIF F. 
Rating:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETERSON W. 
Rating:
3.0

Was charge 20dollars Because I did not return the truck online,I. Was never told I had to use this app,I been renting from haul for many years and never charged for returning a truck early I had it for 24 hrs rental

DAVID M. 
Rating:
2.0

When a customer returns their equipment and is seated in front of the employee that employee should give the customer 100% of their attention not dealing with another customer that came in after I did!! Very unprofessional!!

JEANNE J. 
Rating:
4.0

Staff at this location were very helpful and supportive. However, the Computer system based in Phoenix was done for an hour, so that was a big waste of my time.

JOHN A. 
Rating:
4.0

Just let people know that your trucks should not go on the highway. It never goes past 50mph. So if you did use highway, keep hazards on.

ALYSSA G. 
Rating:
5.0

Went the extra mile and accommodated us Nicely. Certainly made the day go smoother.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

EDMOND L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

OMAR B. 
Rating:
2.0

They had forgotten to give me the equipment upon pick up and I was over charged again from this place. A refund was issued.

JUDY C. 
Rating:
5.0

Nothing to do with this location… the scheduling process and last minute change in location was really awful. This got us an hr behind schedule to start our day. The communication from scheduling was rude

ELIZABETH G. 
Rating:
5.0

Good thanks

FRANCIS M. 
Rating:
1.0

I GOT A FLAT TIRE AND NO BODY ANSWER THE PHONE AWFULL CUSTOMER SERVICE AND NO HELP AT ALL

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS T. 
Rating:
1.0

I had a problem with the truck steering and no longer felt safe driving it, as documented by my conversations with Roadside Assistance, hence my returning it to this location and not where it was rented. The employee who “helped” me refused to listen to the issues as I explained them to her, nor did she offer to try to resolve them. I rented this truck on behalf of my employer, Performance Food Group. Not only I will never again rent another piece of equipment from UHaul, but I will make sure that no one from my company (300 of which work in Springfield, alone) rent from Uhaul either. Feel contact me if you wish to discuss.

KENNETH B. 
Rating:
3.0

Customer did not leave a comment.

Moniqua J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN E. 
Rating:
5.0

Customer did not leave a comment.

ELISABET R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IVAN B. 
Rating:
5.0

Wait time for customer service over the phone is horrible.

LAKISHA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

LADISLAV Y. 
Rating:
4.0

The only issue I had during the reservation phase was the fine line print of a representative will call to verify. I wanted to pick up and drop off at a certain location due to where I live. The rep called me and told me that the location I chose did not have the equipment and that driving further from my home was the only option. She seemed irritated, rightfully so because I was irritated with this new knowledge.In today's technology, couldn't this be an easy fix and alow customers to choose the equipment they need at the location they want?

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Jenell S. 
Rating:
2.0

They charged me for gas and I know I put more gas in than I left with. I used the honor system and let them email me the bill. When I call, no one answers. It's horrible to lie to try to get extra money out of a customer.

TRACYE W. 
Rating:
5.0

Customer did not leave a comment.

QUINTON M. 
Rating:
5.0

All employees excellent. Thank you

james T. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

We've had multiple *really* bad experiences with the West Springfield location, but the Boston Rd management and crew really have their act together. The equipment is the easy part - all anyone really needs is a truck that's clean and works well. The people are what makes the difference. Reasonable, competent and professional people just make it a pleasure to work with these folks.

TODD H. 
Rating:
4.0

Trailer kept blowing our turn blinker fuses.

STEPHANIE L. 
Rating:
5.0

Make sure & have a look in the back of every Van upon delivery & given of the keys. To make sure the green zip ties are accurate & on the blanket & on every hand truck before it leaves location

KENNY M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

KARLA D. 
Rating:
5.0

Nice service

MIGUEL P. 
Rating:
5.0

You ecellent

ROSEMARY M. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Easy to rent a truck to move heavy stuff for the day

MAYLING M. 
Rating:
3.0

I will gladly use your service again.

DARLENE W. 
Rating:
5.0

Great staff, easy process

DANIEL F. 
Rating:
3.0

Customer did not leave a comment.

TERESE G. 
Rating:
4.0

Staff needs to be more attentive to customers needs and condition of equipment

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Boston road uhaul treated me like family very friendly very professional highly recommended..I use uhaul all the time never a bad experience thank you Boston road Springfield ma

LOUIS F. 
Rating:
4.0

Customer did not leave a comment.

Sasu E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
1.0

Poor communication. Poor customer service. Over charge with out calling or explaining why. Causing a withdrawal charge on my bank account.

ALEX J. 
Rating:
5.0

Customer did not leave a comment.

CHANDA H. 
Rating:
5.0

great customer service one woman at the counter had a SERIOUS attitude but she didnt service us so we were really happy with the service we received. Thank you

LISETTE V. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Excellent customer service. Rainy return and gentleman insisted I remain dry in the vehicle and he would take care of trailer. Thank you.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

BRASHELL G. 
Rating:
5.0

No nonsense. The people there were very professional. Straight to it. I was in and out with everything I needed. 👍 I recommend this location

EVAN C. 
Rating:
5.0

Great help disconnecting trailer and quick checkout. As usual Uhaul equipment come through and pulling a trailer for 700 miles may seem difficult but with the uhaul trailer we were very confident and made the move very easy. Thank you Uhaul!!!

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

MELANIE L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie S. 
Rating:
3.0

Customer did not leave a comment.

Priscilla D. 
Rating:
1.0

I never rented a U-Haul I keep getting these text my number I've been called a location and talk to them twice and they still have not remove my number

SAMANTHA G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Guillermo Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

GRACIAS MUY AMABLES

lucey m.  |  Overall Experience 
Rating:
5.0

Excelente 👌

RHAIXA C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vanessa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleishka S.  |  Overall Experience 
Rating:
4.0

Luz was great

Catherine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

june s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrislena h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  First Impressions 
Rating:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Rating:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickford F.  |  Overall Experience 
Rating:
5.0

Friendly staff good service

hector o.  |  Overall Experience 
Rating:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael C.  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA J.  |  Overall Experience 
Rating:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joselyn S.  |  First Impressions 
Rating:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Z.  |  First Impressions 
Rating:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia M.  |  Overall Experience 
Rating:
5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Elizabeth T.  |  First Impressions 
Rating:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry s.  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Rating:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karli H.  |  First Impressions 
Rating:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
3.0

manager is friendly and willing to help.

OCTAVIA J.  |  First Impressions 
Rating:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley P.  |  First Impressions 
Rating:
5.0

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  Overall Experience 
Rating:
5.0

If I had to rent a storage room again I would go to U-Haul.

joyce h.  |  Overall Experience 
Rating:
5.0

Overall great experience!!

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes C.  |  Overall Experience 
Rating:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred R.  |  First Impressions 
Rating:
5.0

Good customer service.

Tykie G.  |  Overall Experience 
Rating:
5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorimar m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda A.  |  First Impressions 
Rating:
4.0

good review for everyone very helpful

Nancy A.  |  Overall Experience 
Rating:
5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

clarke h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
5.0

It should be open at least 2 hours later.

BEVERLEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI C.  |  Overall Experience 
Rating:
5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rhoda H.  |  Overall Experience 
Rating:
5.0

Brent and Kecia were GREAT! and the rest of the staff too.

David S.  |  Overall Experience 
Rating:
5.0

Every body has always been very nice and helpful to me can’t complain

Victor A.  |  First Impressions 
Rating:
5.0

Great service great storage keep up the good work..Boston road Springfield MA.

Sandra J.  |  Overall Experience 
Rating:
5.0

Amazing customer service

Dorothy T.  |  Overall Experience 
Rating:
3.0

The monthly rate was too high.

Robert W.  |  Overall Experience 
Rating:
2.0

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Laura M.  |  First Impressions 
Rating:
5.0

Need to exterminate in the summer but other than that it was great.

CIARA R.  |  Overall Experience 
Rating:
5.0

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Luz M.  |  Overall Experience 
Rating:
5.0

Manager Brent and employees were always helpful and friendly!

Cheryl P.  |  Overall Experience 
Rating:
5.0

My needs were met quickly and efficiently!

Cheryl P.  |  First Impressions 
Rating:
5.0

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Curtis J.  |  First Impressions 
Rating:
5.0

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Shelia M.  |  First Impressions 
Rating:
5.0

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Mark R.  |  First Impressions 
Rating:
5.0

The manager was great and forward towards my concern and questions happy birthday

Nancy A.  |  First Impressions 
Rating:
5.0

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

Theresa S.  |  First Impressions 
No reviews have been submitted for this location.

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