The customer experience was great but the truck that I drove was terrible. Shifting problems, some crazy sounds when i was backing up. that truck needs some TLCBRIAN C.
Customer Reviews for U-Haul Moving & Storage of Springfield
Springfield, MA 01119
(Directly across from Napa Auto Parts)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'd like to Thank you for being able to accommodate me at the last minute. Uhaul has always been there for my needs. Again Thank YouKAREN E.
The steering wheel had grime on it. I had to clean it before driving. The back of the truck had soil/dirt on the floor. It could have been swept some more. I had to clean it myself before moving my clean furniture. I've rented from this location before and never had a problem. I was disappointed.STEPHANE S.
El cliente no dejó un comentario.SYBIL L.
Vacuum & Dust vehicle before renting it.GREGORY G.
The girls were awesome above and beyondROBERT T.
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your servicesanthony e. | Overall Experience
El cliente no dejó un comentario.TECHIA F.
I was impressed from start to finish. Great job uhaul and the local team.MICHAEL M.
El cliente no dejó un comentario.VALERIE C.
El cliente no dejó un comentario.TAVISTDEE R. | Overall Experience
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.Mauirce P. | First Impressions
El cliente no dejó un comentario.MALCOLM C.
There the best I ever dealt withGABRIEL R.
El cliente no dejó un comentario.GARY L.
El cliente no dejó un comentario.LYNNE K.
El cliente no dejó un comentario.Amber K.
El cliente no dejó un comentario.Pedro C. | Overall Experience
El cliente no dejó un comentario.BEVERLY H.
wonderful staff!!AMYBETH D.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.Lynne K. | Overall Experience
The mileage seems really high. I will get a rental car next time.MARTHA M.
Not charge customers for returning a rental after hours. I was paid for 24 hours, but because I returned the truck at night versus day, you charged me $20.00 extra...for what? When I return during the day, the only thing asked is how do I want my receipt...are you saying that to ask that statement is worth 20 dollars....I think not!TIMOTHY C.
El cliente no dejó un comentario.MATTHEW W.
El cliente no dejó un comentario.MARTA M.
fast friendly serviceAGUEDO T.
Friendly staff and efficient!!FREDERICK G.
El cliente no dejó un comentario.Dupree M.
Double check vehicle for mechanical wear... Uhaul used ran great and made the trip, but had a squealing brake issue when stopping. Thought maybe hydrolic brake system when first started driving, then realized it wasn't that. Otherwise, from reservation to check in to driving to drop off all went great!DEANNA D.
El cliente no dejó un comentario.DENISE G.
El cliente no dejó un comentario.GREGORY D.
Excellent serviceDENISE G.
My original rental was for Amherst MA. Received a text to pickup in Holyoke Ma. When got there told did not have a trailer. Sent to Springfield. No one even at the store. Called central UHaul and sent to Boston Post rd.ELLEN H.
El cliente no dejó un comentario.olivia c. | First Impressions
El cliente no dejó un comentario.SUSAN M.
We needed a small truck to move daughter into apartment. As usual we turned to U-Haul, great service, great equipment and made the whole experience a pleasure.. Thank you to he entire U-Haul team!SEAN M.
El cliente no dejó un comentario.KEVIN M.
I am being scammed I was charged little over $9 for gas. I put gas in the truck before returning. In fact I added more gas then I was suppose too. I been calling the store no answer on hold for a long period of time sent an email no answers.JOSE A.
Great staff. Very very friendly and helpful.Amybeth D.
El cliente no dejó un comentario.SUSAN M.
U hall met all my needsMICHAEL D.
El cliente no dejó un comentario.AMY C.
Everything was very good! Moving is stressful, but the truck rental went perfectly!!!! The staff was very friendly, efficient and very helpful!!!Diane A.
Equipment clean but rattled and a little difficult to driveLisa B.
El cliente no dejó un comentario.RICHARD L.
Everything is great, nothing needs improvement for now.ZULMA R.
They went above and beyond to accommodate! Excellent customer service!Tiffany S.
El cliente no dejó un comentario.BRANDON L. | First Impressions
El cliente no dejó un comentario.LIZMARIE L.
El cliente no dejó un comentario.CARMEN R.
Staff is fantastic very friendly an always answered all my questionsDEVIN H. | Overall Experience
El cliente no dejó un comentario.ARNOLD W.
I was charged 60 dollars for 1 day I'm very upset right now was never charged that much ever what this 20 dollar waiver fee now I should be reimbursed for that ridiculous!!!KAREN M.
The truck I received was still dirty . However the employees were nice and made sure to get you out quickCATHALEEN P.
Latch on door is very hard to closed slowed down moving and door came open and we lost the load. Told customer service and uhaul no one addressed the problem or offered another truck or discount for problem . Next rental I will have the person open and closed door and not use uhaul.RAMONA H.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.SCOTT N.
El cliente no dejó un comentario.EFRAIN A.
Only one issue, I had a rental from 9-1 in which totals 4hrs, I didn't get the truck until 930 because the store was too busy even tho we arrived at 855am. We retuned the truck at 1230pm and yet still got charged for the 4 hrs. Either you have more staff in customer service or you charge from the moment you receive the truck and return back.Roberto M.
El cliente no dejó un comentario.NELSON R.
Transmission was in really rough shape. RPM flare on deceleration. Poor service on return. I was in the process of doing the mobile return myself, when a young lady insisted that she had to do it, even though I was just about done. She said mobile return is only for after hours...Scott M.
El cliente no dejó un comentario.PHILLIP D.
I was given a discount on my mileage ratweMark B.
El cliente no dejó un comentario.Melissa T.
El cliente no dejó un comentario.CARLO Z.
We rented a 9 foot van everything was great except the van smells like smoke. No fault of your own someone does not respect the rules.Dennis M.
The truck that I was given had duct tape holding the windshield on which I found out as I was driving on the highway when the entire driver's side windshield rubber molding/gasket started coming off and hitting the window. That is an absolute safety hazard! In addition, the mileage was off by 60 miles when I picked up the truck!!JEFFREY R.
Continue what you are doingKEOLA P.
Pickup and drop off was seamless. Customer service was excellent. Interior of the van needed a little attention and we did wipe down the steering while, door handles, etc.William M.
El cliente no dejó un comentario.Jan W.
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@HANNAH N. | First Impressions
Everything went well.DIANNE D.
Truck was not cleaned! This location does not have a manager on site to handle customer complaints. I returned the truck because of mechanical issues and still was charged!DENISE H.
Brett was great. Excellent customer service!JEFFREY B.
Not much I was in and out in minutes, counter person was excellentANGEL C.
El cliente no dejó un comentario.Kendell S.
Vehicle was very under maintained. Whole truck shook between 40mph through 60mph which has created a constant squeaking under the dash louder than the A/C and radio playing at the same time. Engine idle was non existent, it was so rough it seemed like the engine was going to stall out at every red light or while stuck in traffic with or without the A/C on. Side note though the A/C was arctic cold which was great.MACKENZIE S.
This is the best place to rent a u haul vehicle! Easy and fast. Always a good experience!WARREN C.
There's a sign that tells us to wait in our vehicle during business hours. After 5 minutes, I finally went inside to check out; that's when someone came out. There was also some type of tube/cable that crossed the area where we had to return the truck. I just thought that was careless; if I wasn't paying attention, I could've easily driven over it.MAMIE D.
El cliente no dejó un comentario.ROBERT O.
El cliente no dejó un comentario.MARISSA M.
El cliente no dejó un comentario.Eugene H.
El cliente no dejó un comentario.KATHY Z.
El cliente no dejó un comentario.Eric H.
Very kind and helpful people at the Boston rd uhaul.Rhojel D.
Not an issue Uhaul can control - However, there was a lack of cell data at the location that prevented my being able to process the return via the phone app. After 45 minutes on hold (after hours), I was able to get assistance with the return process. Everyone was wicked nice and professional. The check in experience was quick and easy.Gerald M.
El cliente no dejó un comentario.JOERG B.
Uhaul.com website did not work! Tried calling and was on hold for 22 minutes! Finally gave up. Was charged $20 - what an insult!Barbara W.
El cliente no dejó un comentario.WILSON R.
El cliente no dejó un comentario.JONATHAN P.
El cliente no dejó un comentario.WARREN C.
Discounts for frequent renters.CARMELO P.
The rental truck was in fair condition with trash in the back from the previous renter. The service center was fine. What was not fine was that the movers I contracted through the haul web site never showed up. I gave them my destination, and they confirmed by text. They did not show, did not contact me, and were unable to be reached at the number they texted from. I understand that these are third party contractors, but the fact that they never came reflects extremely poorly on UHaul itself.Alison M.
El cliente no dejó un comentario.LUZ O.
El cliente no dejó un comentario.SHAINA J.
El cliente no dejó un comentario.ASHLEY T.
El cliente no dejó un comentario.LASHANDA L. | Overall Experience
We have nothing but stellar memories of using this location.DAVID S.
They took the panel off the bottom of my car and did not replace it. The very instructions and video U-Haul produced shows how to put the panel back on after making modifications to it. I was told that it could not be done when I mentioned their own video the story changed to we do not have the tools. The tool is a utility knife. I was introduced to Juan and was told he was a Hitch Expert well he could not figure out how to do the job correctly even though U-Haul has a detailed PDF with instructions. Glad I looked under the car because it took so long something seemed wrong. I made him give me the panel he left in the garage and put it on myself at home after paying for a full install. BEWARE of Springfield U-haul or perhaps they are all like this?Robert L.
All good.BRETT K.
El cliente no dejó un comentario.Duane S.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.SUSAN L.
El cliente no dejó un comentario.Courtney A. | Overall Experience
El cliente no dejó un comentario.DEBORAH N.
At a time when I really needed help you all was there and I truly mean that thank youGaile A. | Overall Experience
Service your vehicles on a regular and improve in customer serviceJASON B.
The staff that I worked with was very rude, inexperienced and inconsiderate. She sneakily charged me for gas that I didn't use, despite me explaining to her that the gas tank reading was off. When I later found out and confronted her, she was very rude and unprofessional and also unapologetic. I was charged extra for gas I didn't use. Won't use uhaul again!FREDERICK A.
The truck itself is a bit scary made a lot of noises that made me think it was going to breakdown any moment and the alignment seems a bit off.COURTNEY A.
El cliente no dejó un comentario.Frank G.
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.Stephanie C. | Overall Experience
El cliente no dejó un comentario.MILDRED R. | First Impressions
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real dealEric P. | First Impressions
I was very happy with the service they provided for me.Anthony S. | First Impressions
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.nancy b. | First Impressions
El cliente no dejó un comentario.Moniqua J. | Overall Experience
El cliente no dejó un comentario.ELISABET R. | Overall Experience
El cliente no dejó un comentario.Sasu E. | Overall Experience
El cliente no dejó un comentario.Guillermo Q. | Overall Experience
El cliente no dejó un comentario.ALBERT W. | Overall Experience
GRACIAS MUY AMABLESlucey m. | Overall Experience
Excelente 👌RHAIXA C. | Overall Experience
El cliente no dejó un comentario.Vanessa A. | Overall Experience
El cliente no dejó un comentario.Aleishka S. | Overall Experience
Luz was greatCatherine S. | First Impressions
El cliente no dejó un comentario.lashanda l. | Overall Experience
El cliente no dejó un comentario.june s. | Overall Experience
El cliente no dejó un comentario.chrislena h. | First Impressions
El cliente no dejó un comentario.Ana M. | First Impressions
When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...ALBERT W. | First Impressions
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentalsNORMAN H. | Overall Experience
El cliente no dejó un comentario.Rickford F. | Overall Experience
Friendly staff good servicehector o. | Overall Experience
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.Michael C. | Overall Experience
The manager goes above and beyond to fix problems and helpOCTAVIA J. | Overall Experience
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm HamelNORMAN H. | First Impressions
El cliente no dejó un comentario.Joselyn S. | First Impressions
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day longWanda Z. | First Impressions
The whole process went smoothly and the staff was helpful and professional. ¡Gracias!Elizabeth T. | First Impressions
Everyone I spoke to was so helpful and polite something that is rare thank you very muchGaile A. | First Impressions
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.Lucy V. | First Impressions
El cliente no dejó un comentario.Karli H. | First Impressions
manager is friendly and willing to help.OCTAVIA J. | First Impressions
We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommendTIANA B. | First Impressions
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊Mildred R. | First Impressions
El cliente no dejó un comentario.lorimar m. | First Impressions
El cliente no dejó un comentario.John H. | Online Move In
Servicios adicionales en esta ubicación
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