Customer Reviews for U-Haul Moving & Storage of Springfield

4,709 comentarios

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

DECLAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILADYS C. 
Clasificación:
3.0

The customer experience was great but the truck that I drove was terrible. Shifting problems, some crazy sounds when i was backing up. that truck needs some TLC

BRIAN C. 
Clasificación:
5.0

I'd like to Thank you for being able to accommodate me at the last minute. Uhaul has always been there for my needs. Again Thank You

KAREN E. 
Clasificación:
3.0

The steering wheel had grime on it. I had to clean it before driving. The back of the truck had soil/dirt on the floor. It could have been swept some more. I had to clean it myself before moving my clean furniture. I've rented from this location before and never had a problem. I was disappointed.

STEPHANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYBIL L. 
Clasificación:
4.0

Vacuum & Dust vehicle before renting it.

GREGORY G. 
Clasificación:
5.0

The girls were awesome above and beyond

ROBERT T. 
Clasificación:
5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

anthony e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TECHIA F. 
Clasificación:
5.0

I was impressed from start to finish. Great job uhaul and the local team.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVISTDEE R.  |  Overall Experience 
Clasificación:
4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Mauirce P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM C. 
Clasificación:
5.0

There the best I ever dealt with

GABRIEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY H. 
Clasificación:
5.0

wonderful staff!!

AMYBETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne K.  |  Overall Experience 
Clasificación:
3.0

The mileage seems really high. I will get a rental car next time.

MARTHA M. 
Clasificación:
3.0

Not charge customers for returning a rental after hours. I was paid for 24 hours, but because I returned the truck at night versus day, you charged me $20.00 extra...for what? When I return during the day, the only thing asked is how do I want my receipt...are you saying that to ask that statement is worth 20 dollars....I think not!

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTA M. 
Clasificación:
5.0

fast friendly service

AGUEDO T. 
Clasificación:
5.0

Friendly staff and efficient!!

FREDERICK G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dupree M. 
Clasificación:
5.0

Double check vehicle for mechanical wear... Uhaul used ran great and made the trip, but had a squealing brake issue when stopping. Thought maybe hydrolic brake system when first started driving, then realized it wasn't that. Otherwise, from reservation to check in to driving to drop off all went great!

DEANNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY D. 
Clasificación:
5.0

Excellent service

DENISE G. 
Clasificación:
5.0

My original rental was for Amherst MA. Received a text to pickup in Holyoke Ma. When got there told did not have a trailer. Sent to Springfield. No one even at the store. Called central UHaul and sent to Boston Post rd.

ELLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

olivia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

We needed a small truck to move daughter into apartment. As usual we turned to U-Haul, great service, great equipment and made the whole experience a pleasure.. Thank you to he entire U-Haul team!

SEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
1.0

I am being scammed I was charged little over $9 for gas. I put gas in the truck before returning. In fact I added more gas then I was suppose too. I been calling the store no answer on hold for a long period of time sent an email no answers.

JOSE A. 
Clasificación:
5.0

Great staff. Very very friendly and helpful.

Amybeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

U hall met all my needs

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY C. 
Clasificación:
5.0

Everything was very good! Moving is stressful, but the truck rental went perfectly!!!! The staff was very friendly, efficient and very helpful!!!

Diane A. 
Clasificación:
4.0

Equipment clean but rattled and a little difficult to drive

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

Everything is great, nothing needs improvement for now.

ZULMA R. 
Clasificación:
5.0

They went above and beyond to accommodate! Excellent customer service!

Tiffany S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDON L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZMARIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARMEN R. 
Clasificación:
5.0

Staff is fantastic very friendly an always answered all my questions

DEVIN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNOLD W. 
Clasificación:
2.0

I was charged 60 dollars for 1 day I'm very upset right now was never charged that much ever what this 20 dollar waiver fee now I should be reimbursed for that ridiculous!!!

KAREN M. 
Clasificación:
3.0

The truck I received was still dirty . However the employees were nice and made sure to get you out quick

CATHALEEN P. 
Clasificación:
3.0

Latch on door is very hard to closed slowed down moving and door came open and we lost the load. Told customer service and uhaul no one addressed the problem or offered another truck or discount for problem . Next rental I will have the person open and closed door and not use uhaul.

RAMONA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN A. 
Clasificación:
5.0

Only one issue, I had a rental from 9-1 in which totals 4hrs, I didn't get the truck until 930 because the store was too busy even tho we arrived at 855am. We retuned the truck at 1230pm and yet still got charged for the 4 hrs. Either you have more staff in customer service or you charge from the moment you receive the truck and return back.

Roberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON R. 
Clasificación:
3.0

Transmission was in really rough shape. RPM flare on deceleration. Poor service on return. I was in the process of doing the mobile return myself, when a young lady insisted that she had to do it, even though I was just about done. She said mobile return is only for after hours...

Scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIP D. 
Clasificación:
5.0

I was given a discount on my mileage ratwe

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLO Z. 
Clasificación:
5.0

We rented a 9 foot van everything was great except the van smells like smoke. No fault of your own someone does not respect the rules.

Dennis M. 
Clasificación:
1.0

The truck that I was given had duct tape holding the windshield on which I found out as I was driving on the highway when the entire driver's side windshield rubber molding/gasket started coming off and hitting the window. That is an absolute safety hazard! In addition, the mileage was off by 60 miles when I picked up the truck!!

JEFFREY R. 
Clasificación:
5.0

Continue what you are doing

KEOLA P. 
Clasificación:
5.0

Pickup and drop off was seamless. Customer service was excellent. Interior of the van needed a little attention and we did wipe down the steering while, door handles, etc.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan W. 
Clasificación:
5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

HANNAH N.  |  First Impressions 
Clasificación:
5.0

Everything went well.

DIANNE D. 
Clasificación:
1.0

Truck was not cleaned! This location does not have a manager on site to handle customer complaints. I returned the truck because of mechanical issues and still was charged!

DENISE H. 
Clasificación:
5.0

Brett was great. Excellent customer service!

JEFFREY B. 
Clasificación:
5.0

Not much I was in and out in minutes, counter person was excellent

ANGEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendell S. 
Clasificación:
4.0

Vehicle was very under maintained. Whole truck shook between 40mph through 60mph which has created a constant squeaking under the dash louder than the A/C and radio playing at the same time. Engine idle was non existent, it was so rough it seemed like the engine was going to stall out at every red light or while stuck in traffic with or without the A/C on. Side note though the A/C was arctic cold which was great.

MACKENZIE S. 
Clasificación:
5.0

This is the best place to rent a u haul vehicle! Easy and fast. Always a good experience!

WARREN C. 
Clasificación:
4.0

There's a sign that tells us to wait in our vehicle during business hours. After 5 minutes, I finally went inside to check out; that's when someone came out. There was also some type of tube/cable that crossed the area where we had to return the truck. I just thought that was careless; if I wasn't paying attention, I could've easily driven over it.

MAMIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISSA M. 
Clasificación:
5.0

N/C

OBIOMA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Very kind and helpful people at the Boston rd uhaul.

Rhojel D. 
Clasificación:
5.0

Not an issue Uhaul can control - However, there was a lack of cell data at the location that prevented my being able to process the return via the phone app. After 45 minutes on hold (after hours), I was able to get assistance with the return process. Everyone was wicked nice and professional. The check in experience was quick and easy.

Gerald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOERG B. 
Clasificación:
3.0

Uhaul.com website did not work! Tried calling and was on hold for 22 minutes! Finally gave up. Was charged $20 - what an insult!

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN C. 
Clasificación:
5.0

Discounts for frequent renters.

CARMELO P. 
Clasificación:
3.0

The rental truck was in fair condition with trash in the back from the previous renter. The service center was fine. What was not fine was that the movers I contracted through the haul web site never showed up. I gave them my destination, and they confirmed by text. They did not show, did not contact me, and were unable to be reached at the number they texted from. I understand that these are third party contractors, but the fact that they never came reflects extremely poorly on UHaul itself.

Alison M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUZ O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LASHANDA L.  |  Overall Experience 
Clasificación:
5.0

We have nothing but stellar memories of using this location.

DAVID S. 
Clasificación:
1.0

They took the panel off the bottom of my car and did not replace it. The very instructions and video U-Haul produced shows how to put the panel back on after making modifications to it. I was told that it could not be done when I mentioned their own video the story changed to we do not have the tools. The tool is a utility knife. I was introduced to Juan and was told he was a Hitch Expert well he could not figure out how to do the job correctly even though U-Haul has a detailed PDF with instructions. Glad I looked under the car because it took so long something seemed wrong. I made him give me the panel he left in the garage and put it on myself at home after paying for a full install. BEWARE of Springfield U-haul or perhaps they are all like this?

Robert L. 
Clasificación:
4.0

All good.

BRETT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH N. 
Clasificación:
4.0

At a time when I really needed help you all was there and I truly mean that thank you

Gaile A.  |  Overall Experience 
Clasificación:
1.0

Service your vehicles on a regular and improve in customer service

JASON B. 
Clasificación:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MILDRED R.  |  First Impressions 
Clasificación:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric P.  |  First Impressions 
Clasificación:
5.0

I was very happy with the service they provided for me.

Anthony S.  |  First Impressions 
Clasificación:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Moniqua J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISABET R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sasu E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT W.  |  Overall Experience 
Clasificación:
5.0

GRACIAS MUY AMABLES

lucey m.  |  Overall Experience 
Clasificación:
5.0

Excelente 👌

RHAIXA C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Vanessa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleishka S.  |  Overall Experience 
Clasificación:
4.0

Luz was great

Catherine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lashanda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

june s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chrislena h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M.  |  First Impressions 
Clasificación:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Clasificación:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickford F.  |  Overall Experience 
Clasificación:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joselyn S.  |  First Impressions 
Clasificación:
5.0

The whole process went smoothly and the staff was helpful and professional. ¡Gracias!

Elizabeth T.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Clasificación:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karli H.  |  First Impressions 
Clasificación:
5.0

We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA B.  |  First Impressions 
Clasificación:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lorimar m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

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