Equipment clean but rattled and a little difficult to driveLisa B.
Customer Reviews for U-Haul Moving & Storage of Springfield
Springfield, MA 01119
(Directly across from Napa Auto Parts)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICHARD L.
Everything is great, nothing needs improvement for now.ZULMA R.
They went above and beyond to accommodate! Excellent customer service!Tiffany S.
El cliente no dejó un comentario.BRANDON L. | First Impressions
El cliente no dejó un comentario.LIZMARIE L.
El cliente no dejó un comentario.CARMEN R.
Staff is fantastic very friendly an always answered all my questionsDEVIN H. | Overall Experience
El cliente no dejó un comentario.ARNOLD W.
I was charged 60 dollars for 1 day I'm very upset right now was never charged that much ever what this 20 dollar waiver fee now I should be reimbursed for that ridiculous!!!KAREN M.
The truck I received was still dirty . However the employees were nice and made sure to get you out quickCATHALEEN P.
Latch on door is very hard to closed slowed down moving and door came open and we lost the load. Told customer service and uhaul no one addressed the problem or offered another truck or discount for problem . Next rental I will have the person open and closed door and not use uhaul.RAMONA H.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.SCOTT N.
El cliente no dejó un comentario.EFRAIN A.
Only one issue, I had a rental from 9-1 in which totals 4hrs, I didn't get the truck until 930 because the store was too busy even tho we arrived at 855am. We retuned the truck at 1230pm and yet still got charged for the 4 hrs. Either you have more staff in customer service or you charge from the moment you receive the truck and return back.Roberto M.
El cliente no dejó un comentario.NELSON R.
Transmission was in really rough shape. RPM flare on deceleration. Poor service on return. I was in the process of doing the mobile return myself, when a young lady insisted that she had to do it, even though I was just about done. She said mobile return is only for after hours...Scott M.
El cliente no dejó un comentario.PHILLIP D.
I was given a discount on my mileage ratweMark B.
El cliente no dejó un comentario.Melissa T.
El cliente no dejó un comentario.CARLO Z.
We rented a 9 foot van everything was great except the van smells like smoke. No fault of your own someone does not respect the rules.Dennis M.
The truck that I was given had duct tape holding the windshield on which I found out as I was driving on the highway when the entire driver's side windshield rubber molding/gasket started coming off and hitting the window. That is an absolute safety hazard! In addition, the mileage was off by 60 miles when I picked up the truck!!JEFFREY R.
Continue what you are doingKEOLA P.
Pickup and drop off was seamless. Customer service was excellent. Interior of the van needed a little attention and we did wipe down the steering while, door handles, etc.William M.
El cliente no dejó un comentario.Jan W.
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@HANNAH N. | First Impressions
Everything went well.DIANNE D.
Truck was not cleaned! This location does not have a manager on site to handle customer complaints. I returned the truck because of mechanical issues and still was charged!DENISE H.
Brett was great. Excellent customer service!JEFFREY B.
Not much I was in and out in minutes, counter person was excellentANGEL C.
El cliente no dejó un comentario.Kendell S.
Vehicle was very under maintained. Whole truck shook between 40mph through 60mph which has created a constant squeaking under the dash louder than the A/C and radio playing at the same time. Engine idle was non existent, it was so rough it seemed like the engine was going to stall out at every red light or while stuck in traffic with or without the A/C on. Side note though the A/C was arctic cold which was great.MACKENZIE S.
This is the best place to rent a u haul vehicle! Easy and fast. Always a good experience!WARREN C.
There's a sign that tells us to wait in our vehicle during business hours. After 5 minutes, I finally went inside to check out; that's when someone came out. There was also some type of tube/cable that crossed the area where we had to return the truck. I just thought that was careless; if I wasn't paying attention, I could've easily driven over it.MAMIE D.
El cliente no dejó un comentario.ROBERT O.
El cliente no dejó un comentario.MARISSA M.
El cliente no dejó un comentario.Eugene H.
El cliente no dejó un comentario.KATHY Z.
El cliente no dejó un comentario.Eric H.
Very kind and helpful people at the Boston rd uhaul.Rhojel D.
Not an issue Uhaul can control - However, there was a lack of cell data at the location that prevented my being able to process the return via the phone app. After 45 minutes on hold (after hours), I was able to get assistance with the return process. Everyone was wicked nice and professional. The check in experience was quick and easy.Gerald M.
El cliente no dejó un comentario.JOERG B.
Uhaul.com website did not work! Tried calling and was on hold for 22 minutes! Finally gave up. Was charged $20 - what an insult!Barbara W.
El cliente no dejó un comentario.WILSON R.
El cliente no dejó un comentario.JONATHAN P.
El cliente no dejó un comentario.WARREN C.
Discounts for frequent renters.CARMELO P.
The rental truck was in fair condition with trash in the back from the previous renter. The service center was fine. What was not fine was that the movers I contracted through the haul web site never showed up. I gave them my destination, and they confirmed by text. They did not show, did not contact me, and were unable to be reached at the number they texted from. I understand that these are third party contractors, but the fact that they never came reflects extremely poorly on UHaul itself.Alison M.
El cliente no dejó un comentario.LUZ O.
El cliente no dejó un comentario.SHAINA J.
El cliente no dejó un comentario.ASHLEY T.
El cliente no dejó un comentario.LASHANDA L. | Overall Experience
We have nothing but stellar memories of using this location.DAVID S.
They took the panel off the bottom of my car and did not replace it. The very instructions and video U-Haul produced shows how to put the panel back on after making modifications to it. I was told that it could not be done when I mentioned their own video the story changed to we do not have the tools. The tool is a utility knife. I was introduced to Juan and was told he was a Hitch Expert well he could not figure out how to do the job correctly even though U-Haul has a detailed PDF with instructions. Glad I looked under the car because it took so long something seemed wrong. I made him give me the panel he left in the garage and put it on myself at home after paying for a full install. BEWARE of Springfield U-haul or perhaps they are all like this?Robert L.
All good.BRETT K.
El cliente no dejó un comentario.Duane S.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.SUSAN L.
El cliente no dejó un comentario.Courtney A. | Overall Experience
El cliente no dejó un comentario.DEBORAH N.
At a time when I really needed help you all was there and I truly mean that thank youGaile A. | Overall Experience
Service your vehicles on a regular and improve in customer serviceJASON B.
The staff that I worked with was very rude, inexperienced and inconsiderate. She sneakily charged me for gas that I didn't use, despite me explaining to her that the gas tank reading was off. When I later found out and confronted her, she was very rude and unprofessional and also unapologetic. I was charged extra for gas I didn't use. Won't use uhaul again!FREDERICK A.
The truck itself is a bit scary made a lot of noises that made me think it was going to breakdown any moment and the alignment seems a bit off.COURTNEY A.
El cliente no dejó un comentario.Frank G.
The equipment was excellent, I rented 4 trucks in the last 2 months 1,300 miles on each truck with no problems, u haul made it easyWILLIAM C.
I pulled up and waited at the "wait here" location for about 10 minutes while others pulled up and were helped. Finally I went inside to get help and someone did help me then. I was hit with an additional $60 charge that was allegedly supposed to have been explained to me because I had booked the truck for an additional day.Shane L.
Was very disappointed that my original reservation for a cargo trailer was changed to an open trailer several days before leaving. Had to travel from Hartford area to Springfield to get what I had originally reserved in West Hartford.KENNETH W.
El cliente no dejó un comentario.BERYLE B.
El cliente no dejó un comentario.ANGEL R.
The van had a claim on it and I wasn't notified of this. The van had a half tank of gas when I was told it was full. The drivers seat was damp. The low tire pressure light was on. If this was the first time I ever rented from Uhaul, I wouldn't be back.TINA S.
Quick services, in and out in less than 10 minutes both ends of rental. Lots of help and guidance.MICHAEL O.
El cliente no dejó un comentario.Joerg B.
Prices were only higher on Saturday for the mileage at $1.09 and every other day was $0.89. Which is a lot cheaper when driving 550 miles. Very unfortunate since Saturday was only day I could pick up the vehicle, and offer no military or student discounts. Very steep considering the experience.JAYSON G.
What a perfect, well polished operation you have here. From start to finish, everything was flawless !MICHAEL C.
El cliente no dejó un comentario.NORBERTO P.
Customer service could have been more hospitable. No formal greeting or friendly attitude. Just dull. Felt like I was imposing and being judged.THERESA W.
quick in and out.Jeffrey H.
El cliente no dejó un comentario.Crystal W.
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.Stephanie C. | Overall Experience
Service was very helpful and fast thanks to Juan for the service he did on the tusanFelipe M.
El cliente no dejó un comentario.MARGO D.
U-Haul was just as awful as they normally are. Terrible experience. Truck was a POS. Customer service was a POS. U-Haul is a POS. Fucking the worst company I have ever dealt with.MICHAEL B.
You don't need to do anything uhaul did all Thank you for the serviceGALAL A.
El cliente no dejó un comentario.WILLIAM L.
Staff at location were excellent... I tried to use the mobile check in-- but the first two vehicles assigned were not at the location (or not accessible). When I found a vehicle that was available, I waited nearly 10 minutes for the virtual agent to check me in, but they did not respond to any chat messages. Ultimately, I went into the location, and had to redo the check-in process, but again, staff were excellent. Once in the van, it was fairly dirty-- spilled/dried liquids in cup holders, trash in the back, etc. but it drove okay. One of the turn signals was burnt out (or burning out). Again, on check-in, staff were awesome, but this was a less than stellar experience. GraciasDANIEL S.
Possibly add a small "lounge" for customers to wait for vehicle to be brought up.Joseph S.
El cliente no dejó un comentario.THADDEUS R.
El cliente no dejó un comentario.MILDRED R. | First Impressions
El cliente no dejó un comentario.TERESA V.
Continue what your doing. The staff, products, and services provided, are top notch.ANTHONY S.
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real dealEric P. | First Impressions
Demonstrate ramp extraction and re-insertion. The only (very small) issues we had were: A) when the ramp is extended, you can lift it and insert the steel tabs into the slots so there is no bump going from the truck bed to the ramp, and B) when we retracted the ramp, it didn't go all the way in and we couldn't latch the hatch. It took a minute to figure out it wasn't all the way in.John H.
El cliente no dejó un comentario.JERRY M.
El cliente no dejó un comentario.LAURA G.
This location was amazing! The drop off was so quick and the young man, Nicholas was professional, friendly and efficient. We will definitely use U Haul again.Nicholas C.
El cliente no dejó un comentario.Joseph N.
great service - very nice to deal withMAUREEN L.
El cliente no dejó un comentario.Todd B.
El cliente no dejó un comentario.MARC C.
Over charged me and didn't have an explanationDANIELLEEMELYN J.
El cliente no dejó un comentario.ZI-LANI S.
El cliente no dejó un comentario.Deb L.
Always treated well. Equipment very good and clean.JOSEPH R.
El cliente no dejó un comentario.JACQUELINE R.
I was very happy with the service they provided for me.Anthony S. | First Impressions
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.nancy b. | First Impressions
El cliente no dejó un comentario.Moniqua J. | Overall Experience
El cliente no dejó un comentario.ELISABET R. | Overall Experience
El cliente no dejó un comentario.Sasu E. | Overall Experience
El cliente no dejó un comentario.Guillermo Q. | Overall Experience
El cliente no dejó un comentario.ALBERT W. | Overall Experience
GRACIAS MUY AMABLESlucey m. | Overall Experience
Excelente 👌RHAIXA C. | Overall Experience
El cliente no dejó un comentario.Vanessa A. | Overall Experience
El cliente no dejó un comentario.Aleishka S. | Overall Experience
Luz was greatCatherine S. | First Impressions
El cliente no dejó un comentario.lashanda l. | Overall Experience
El cliente no dejó un comentario.june s. | Overall Experience
El cliente no dejó un comentario.chrislena h. | First Impressions
El cliente no dejó un comentario.Ana M. | First Impressions
When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...ALBERT W. | First Impressions
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentalsNORMAN H. | Overall Experience
El cliente no dejó un comentario.Rickford F. | Overall Experience
Friendly staff good servicehector o. | Overall Experience
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.Michael C. | Overall Experience
The manager goes above and beyond to fix problems and helpOCTAVIA J. | Overall Experience
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm HamelNORMAN H. | First Impressions
El cliente no dejó un comentario.Joselyn S. | First Impressions
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day longWanda Z. | First Impressions
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.Shelia M. | Overall Experience
The whole process went smoothly and the staff was helpful and professional. ¡Gracias!Elizabeth T. | First Impressions
Very professional, courtesy, and considerate staff...keep it up guys...RAWLE J. | Overall Experience
El cliente no dejó un comentario.jerry s. | First Impressions
Everyone I spoke to was so helpful and polite something that is rare thank you very muchGaile A. | First Impressions
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.Lucy V. | First Impressions
El cliente no dejó un comentario.wanda f. | Overall Experience
El cliente no dejó un comentario.MICHELLE F. | Overall Experience
El cliente no dejó un comentario.Karli H. | First Impressions
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.Wanda A. | Overall Experience
El cliente no dejó un comentario.Darlene G. | Overall Experience
El cliente no dejó un comentario.Jeff C. | First Impressions
manager is friendly and willing to help.OCTAVIA J. | First Impressions
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!Halley P. | First Impressions
We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommendTIANA B. | First Impressions
El cliente no dejó un comentario.Natalie E. | Overall Experience
Overall great experience!!Christine H. | Overall Experience
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊Mildred R. | First Impressions
Brent was amazing ...great customer service ... great communication skills and very helpfulFelicia G. | First Impressions
El cliente no dejó un comentario.lorimar m. | First Impressions
El cliente no dejó un comentario.Wanda A. | First Impressions
El cliente no dejó un comentario.John H. | Online Move In
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