Customer Reviews for U-Haul Moving & Storage of Springfield

5,133 comentarios

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts)

(413) 783-0973

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
5.0

Friendly professional people at this location

Antonio M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris W.  |  Overall Experience 
Clasificación:
1.0

Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn't have a room I thought was reserved

Theresa J.  |  Online Move In 
Clasificación:
5.0

The price. It was too much. I feel like I was charged as if they were loading and unloading the truck.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

enedia V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayder A. 
Clasificación:
4.0

Reimburse money on rentals that use less time than expected!

Zaid W. 
Clasificación:
5.0

Excellent customer service however there was a clanking loud noise when driving. Possibly from a wooden bumper in the behind the cab in the truck. Otherwise 100%

dennis S. 
Clasificación:
5.0

Only place I come to and your always there.

STEPHEN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lUKE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

Nick was great. Explained everything and was friendly and helpful. He is one reason I would go back or recommend a friend.

Diane G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Having dealt first with Palmer mass dealer who refused to talk with us we went to Brookfield. They were great. They took our order and found what we needed in Springfield. Brookfield and Springfield were most professional and great.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene S. 
Clasificación:
5.0

Gud perfect thank you .God bless you..

Jorge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mallory M. 
Clasificación:
5.0

The staff was very nice.

Michael D. 
Clasificación:
5.0

Nothing to improve.

Gerald E. 
Clasificación:
5.0

Excelente

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Onell A. 
Clasificación:
5.0

Great service, again.

Michael L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rajesh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

johani M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
2.0

El cliente no dejó un comentario.

David G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris W.  |  First Impressions 
Clasificación:
5.0

Everything is OK

ROBERTO L. 
Clasificación:
5.0

Everyone there was helpful and kind!

Kelli M. 
Clasificación:
5.0

Spfld Ma Boston Rd. OUTSTANDING from check in to claenliness!!!! 5 State!!!

paul D. 
Clasificación:
5.0

Excellent experience with staff

alexander d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Short and to the point. And on my way fast.👍

Ezequiel Torres T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan B. 
Clasificación:
2.0

Instead of talking to each other wait on your customers please. How can not see people standing rolling their eyes.

Martin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ana R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DanielJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilda C. 
Clasificación:
5.0

We had a little problem at first , but we received a call and they fixed the problem right away. Great customer service ! Gracias

Jordan N. 
Clasificación:
5.0

All good

LOANNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren P. 
Clasificación:
5.0

Great experience. Truck was ready when it was promised. Service rep was polite, knowledgeable and efficient.

Joe F. 
Clasificación:
5.0

Good customer service, clean location, vehicle was clean but the truck I rented had major issues. The brakes were grinding and squealing, had a lot of knocking noises coming from the suspension and I didn't fully feel safe and thought it was going to break down on me but thankfully it made it back to the store location

Eduardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaroslaw L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

I was a manager for uhaul some 23 yrs ago. When you had a customer inside the store my policy was you helped that customer even if you were closing. That didn't happen, I was told that I could return your equipment online. I tried fro about 20 mons to use your check in service online with luck. I went to the store the following morning, I got there at 645am and was told the truck wS already checked in and I was charged 20 dollars. I will say this the gentleman that was there did refund me my 20 dollars. I was not impressed by the 2 people running the facility from the previous night. They were not very customer oriented.

Vincent A. 
Clasificación:
4.0

One of the storage units had insulation that was missing in the roof, so we chose a different unit. The staff were very accommodating and helpful.

Susan D. 
Clasificación:
2.0

El cliente no dejó un comentario.

MAria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilda C. 
Clasificación:
3.0

I was returning the truck and there are LARGE SIGNS stating "for Returns during normal business hours STAY in the Vehicle"... so I did.. for 5 minutes... and finally 2 employees came out of the office and walked over and said "Is everything okay"... not in a "hey, can we help you" but in a "hey, why are you sitting in the cab" kind of way. They then just walked past the truck without giving me any sort of direction, asking for the keys, or inquiring about what they could do to help. Eventually they did come around to get the key and got me checked out.. but it was a weird experience and one of the 2 employees literally NEVER said anything to me or made eye contact.. he just walked around the truck witiout saying anything, gathered the dolly and moving pads, and went into the storage area basically as if i wasn't there. Very odd interaction and does not make me interested in using uHaul again.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghann H. 
Clasificación:
5.0

Everything was fine.

ZULMA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
2.0

Employees need more training; not clean inside office

RICHARD B. 
Clasificación:
5.0

Excellent customer service

DONNALEE S. 
Clasificación:
5.0

Nothing less

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin M. 
Clasificación:
5.0

The guy that sold me the service was incredible. He went above and beyond to make sure I can use the equipment safely. He was very resourceful in a difficult situation.

Elvis S. 
Clasificación:
5.0

Great customer service. And the hitch pro. Is the best

Juan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia P. 
Clasificación:
5.0

For some reason there was a discrepancy with the gas tank reading. But the process is very thorough, so that the error was corrected efficiently and I was in my way with a corrected contract within minutes. I highly recommend using this UHAUL location as the staff are exceptional, the truck of good quality, and the overall experience was great.

Scott S. 
Clasificación:
5.0

Outstanding customer service!!! Very impressive!

Eric K. 
Clasificación:
5.0

Staff was very friendly and professional

Ronald S. 
Clasificación:
5.0

I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage

amber k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAHMARA C.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and attentive.

Joseph C. 
Clasificación:
2.0

Customer service and best observation of the vehicle.

Rowell T. 
Clasificación:
4.0

Very professional and courteous assistance.

Donald G. 
Clasificación:
5.0

Excellent experience!

Henry F. 
Clasificación:
5.0

Overall, a flawless experience! Thank you very much

WESTCOTT C. 
Clasificación:
5.0

Very professional and helpful

Samuel O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron F.  |  First Impressions 
Clasificación:
5.0

My first truck had some issues so I switched the vehicle. The owner did her best, found another vehicle and I was on my way shortly after! I always come to this location.

Victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
3.0

Get me a trailer to a location closer to me! There are 3-4 locations much closer to me than Springfield Mass!

Brian R. 
Clasificación:
5.0

The most helpful staff who take the we time to think of every detail with a smile

DEBORAH G. 
Clasificación:
1.0

I rented a pickup truck and drove 38 miles total. They over charged my credit card by $50. When I questioned, they said I drove over 100 miles, according to their "system" and I had to pay it. I then showed them the photographs I took of the odometer before and after driving it, totaling only 38 miles. No apologies, no explanations from them. Was simply told the overcharge would be reversed in 2-3 days. They also wrote in the contract that the tank was 1/2 full, while it was only 1/4 full. I had to spend extra money filling it to 1/2 full so i would not be charged. I don't think these are mistakes by their "system" and I question how many customers they try to do this to.

chris B. 
Clasificación:
5.0

Everything was fine the only thing is that there's a rodent problem other than that nothing else the U-Haul employees are very nice and very polite 😊

MILDRED R. 
Clasificación:
5.0

Everything went very well.. It always does... And for what I needed the truck for it was so cost efficient as opposed to other options out there...

THERESA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTHER M. 
Clasificación:
5.0

Costumer services was excellent and friendly

Marisol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
1.0

There was a gentleman who claimed to be the manager that called me and harrased me the day the the truck was due because it was not returned yet back yet. He called my phone multiple times in a row and was very rude. If the calls are recorded, you guys should look into it.

Luis G. 
Clasificación:
4.0

Issues with truck we rented. Kept getting stuck on the emergency break and would not start properly at times. Other than that, truck was clean and got the job done. I'm just glad the employees didn't charge my card for unnecessary charges like they did last time I rented from u-haul. I'm always cautious now when renting from u-haul. Always use cash so they can't screw you over like they did me.

Kelli B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhay P. 
Clasificación:
5.0

Nothing,it was clean and fine keep it up

SADIK T. 
Clasificación:
5.0

The young man was extremely helpful and professional!!

Tara W. 
Clasificación:
3.0

Notice bugs and the hallway and mouse trap in the unit

Isabelle J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Isabelle J. 
Clasificación:
5.0

very friendly customer service

Swacey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen m.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Paulett W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C.  |  First Impressions 
Clasificación:
5.0

Highly informative, humble, approachable, and made me feel comfortable.

Pedro R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulett W.  |  Overall Experience 
Clasificación:
5.0

Will have to cancel. Change of plans.

Paulett W.  |  First Impressions 
Clasificación:
5.0

Derell is amazing

Julius W.  |  First Impressions 
Clasificación:
5.0

Very good customer service

MIGUEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA D.  |  First Impressions 
Clasificación:
5.0

Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias

MARISOL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P.  |  Overall Experience 
Clasificación:
3.0

Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.

TrudyAnn E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVAN H.  |  Overall Experience 
Clasificación:
5.0

Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.

Linda F.  |  Overall Experience 
Clasificación:
3.0

No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.

GLORIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meiling R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lukesha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert b.  |  Overall Experience 
Clasificación:
5.0

Thank you to Luz and all the other employees that work there

alberto p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsea D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANE J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHANNA D.  |  Overall Experience 
Clasificación:
5.0

Nice customer service agents, very polite, answered all of my questions, very helpful.

Edith S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ELENA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

celine r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G.  |  First Impressions 
Clasificación:
5.0

Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.

Kyle Q.  |  First Impressions 
Clasificación:
5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

anthony e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVISTDEE R.  |  Overall Experience 
Clasificación:
4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Mauirce P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

olivia c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDON L.  |  First Impressions 
Clasificación:
5.0

Staff is fantastic very friendly an always answered all my questions

DEVIN H.  |  Overall Experience 
Clasificación:
5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

HANNAH N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LASHANDA L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney A.  |  Overall Experience 
Clasificación:
4.0

At a time when I really needed help you all was there and I truly mean that thank you

Gaile A.  |  Overall Experience 
Clasificación:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MILDRED R.  |  First Impressions 
Clasificación:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric P.  |  First Impressions 
Clasificación:
5.0

I was very happy with the service they provided for me.

Anthony S.  |  First Impressions 
Clasificación:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Moniqua J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISABET R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sasu E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT W.  |  Overall Experience 
Clasificación:
5.0

GRACIAS MUY AMABLES

lucey m.  |  Overall Experience 
Clasificación:
5.0

Excelente 👌

RHAIXA C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Vanessa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleishka S.  |  Overall Experience 
Clasificación:
4.0

Luz was great

Catherine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lashanda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

june s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chrislena h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M.  |  First Impressions 
Clasificación:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT W.  |  First Impressions 
Clasificación:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickford F.  |  Overall Experience 
Clasificación:
5.0

Friendly staff good service

hector o.  |  Overall Experience 
Clasificación:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael C.  |  Overall Experience 
Clasificación:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA J.  |  Overall Experience 
Clasificación:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joselyn S.  |  First Impressions 
Clasificación:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Z.  |  First Impressions 
Clasificación:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia M.  |  Overall Experience 
Clasificación:
5.0

The whole process went smoothly and the staff was helpful and professional. ¡Gracias!

Elizabeth T.  |  First Impressions 
Clasificación:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry s.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile A.  |  First Impressions 
Clasificación:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karli H.  |  First Impressions 
Clasificación:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C.  |  First Impressions 
Clasificación:
3.0

manager is friendly and willing to help.

OCTAVIA J.  |  First Impressions 
Clasificación:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley P.  |  First Impressions 
Clasificación:
5.0

We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie E.  |  Overall Experience 
Clasificación:
5.0

If I had to rent a storage room again I would go to U-Haul.

joyce h.  |  Overall Experience 
Clasificación:
5.0

Overall great experience!!

Christine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes C.  |  Overall Experience 
Clasificación:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred R.  |  First Impressions 
Clasificación:
5.0

Good customer service.

Tykie G.  |  Overall Experience 
Clasificación:
5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Felicia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lorimar m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda A.  |  First Impressions 
Clasificación:
4.0

good review for everyone very helpful

Nancy A.  |  Overall Experience 
Clasificación:
5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

clarke h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Online Move In 
Clasificación:
5.0

It should be open at least 2 hours later.

BEVERLEY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI C.  |  Overall Experience 
Clasificación:
5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rhoda H.  |  Overall Experience 
Clasificación:
5.0

Brent and Kecia were GREAT! and the rest of the staff too.

David S.  |  Overall Experience 
Clasificación:
5.0

Every body has always been very nice and helpful to me can’t complain

Victor A.  |  First Impressions 
Clasificación:
5.0

Great service great storage keep up the good work..Boston road Springfield MA.

Sandra J.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service

Dorothy T.  |  Overall Experience 
Clasificación:
3.0

The monthly rate was too high.

Robert W.  |  Overall Experience 
Clasificación:
2.0

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Laura M.  |  First Impressions 
Clasificación:
5.0

Need to exterminate in the summer but other than that it was great.

CIARA R.  |  Overall Experience 
Clasificación:
5.0

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Luz M.  |  Overall Experience 
Clasificación:
5.0

Manager Brent and employees were always helpful and friendly!

Cheryl P.  |  Overall Experience 
Clasificación:
5.0

My needs were met quickly and efficiently!

Cheryl P.  |  First Impressions