Employees need more training; not clean inside officeRICHARD B.
Customer Reviews for U-Haul Moving & Storage of Springfield
Springfield, MA 01119
(Directly across from Napa Auto Parts)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent customer serviceDONNALEE S.
Nothing lessEdward R.
El cliente no dejó un comentario.justin M.
The guy that sold me the service was incredible. He went above and beyond to make sure I can use the equipment safely. He was very resourceful in a difficult situation.Elvis S.
Great customer service. And the hitch pro. Is the bestJuan T.
El cliente no dejó un comentario.patricia P.
For some reason there was a discrepancy with the gas tank reading. But the process is very thorough, so that the error was corrected efficiently and I was in my way with a corrected contract within minutes. I highly recommend using this UHAUL location as the staff are exceptional, the truck of good quality, and the overall experience was great.Scott S.
Outstanding customer service!!! Very impressive!Eric K.
Staff was very friendly and professionalRonald S.
I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storageamber k. | First Impressions
El cliente no dejó un comentario.JAHMARA C. | Overall Experience
The staff was friendly and attentive.Joseph C.
Customer service and best observation of the vehicle.Rowell T.
Very professional and courteous assistance.Donald G.
Excellent experience!Henry F.
Overall, a flawless experience! Thank you very muchWESTCOTT C.
Very professional and helpfulSamuel O.
El cliente no dejó un comentario.Aaron F. | First Impressions
My first truck had some issues so I switched the vehicle. The owner did her best, found another vehicle and I was on my way shortly after! I always come to this location.Victoria B.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.James A.
Get me a trailer to a location closer to me! There are 3-4 locations much closer to me than Springfield Mass!Brian R.
The most helpful staff who take the we time to think of every detail with a smileDEBORAH G.
I rented a pickup truck and drove 38 miles total. They over charged my credit card by $50. When I questioned, they said I drove over 100 miles, according to their "system" and I had to pay it. I then showed them the photographs I took of the odometer before and after driving it, totaling only 38 miles. No apologies, no explanations from them. Was simply told the overcharge would be reversed in 2-3 days. They also wrote in the contract that the tank was 1/2 full, while it was only 1/4 full. I had to spend extra money filling it to 1/2 full so i would not be charged. I don't think these are mistakes by their "system" and I question how many customers they try to do this to.chris B.
Everything was fine the only thing is that there's a rodent problem other than that nothing else the U-Haul employees are very nice and very polite 😊MILDRED R.
Everything went very well.. It always does... And for what I needed the truck for it was so cost efficient as opposed to other options out there...THERESA F.
El cliente no dejó un comentario.ESTHER M.
Costumer services was excellent and friendlyMarisol D.
El cliente no dejó un comentario.Blake S.
There was a gentleman who claimed to be the manager that called me and harrased me the day the the truck was due because it was not returned yet back yet. He called my phone multiple times in a row and was very rude. If the calls are recorded, you guys should look into it.Luis G.
Issues with truck we rented. Kept getting stuck on the emergency break and would not start properly at times. Other than that, truck was clean and got the job done. I'm just glad the employees didn't charge my card for unnecessary charges like they did last time I rented from u-haul. I'm always cautious now when renting from u-haul. Always use cash so they can't screw you over like they did me.Kelli B.
El cliente no dejó un comentario.DIANA O.
El cliente no dejó un comentario.Rhay P.
Nothing,it was clean and fine keep it upSADIK T.
The young man was extremely helpful and professional!!Tara W.
Notice bugs and the hallway and mouse trap in the unitIsabelle J. | First Impressions
El cliente no dejó un comentario.Isabelle J.
very friendly customer serviceSwacey T.
El cliente no dejó un comentario.Wilfredo C.
El cliente no dejó un comentario.Leslie R.
El cliente no dejó un comentario.Wilfredo C.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.HASAPALL M.
El cliente no dejó un comentario.Kirby C.
El cliente no dejó un comentario.Arturo M.
I had trouble using the 24 hour online check in so I went inside and everyone was friendly and helpful.Andrea D.
El cliente no dejó un comentario.Tony T.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.ERICK H.
El cliente no dejó un comentario.karen m. | Overall Experience
El cliente no dejó un comentario.Robert J.
the mileage on the truck was incorrect, maybe double check it before releasingJohn L.
El cliente no dejó un comentario.Robert J.
Terrible customer serviceZachary P.
El cliente no dejó un comentario.james D.
El cliente no dejó un comentario.Gyram C.
Extremely helpful and very easy return, appreciate the customer serviceanothony D.
All good, I used the mobile check-in because it was after hours and that worked really well too.Joseph G.
El cliente no dejó un comentario.COLIN H.
Great customer service. Very helpfulVincent A.
El cliente no dejó un comentario.Hans F.
El cliente no dejó un comentario.Anthony F.
El cliente no dejó un comentario.Malaquias C.
El cliente no dejó un comentario.Christina B.
Extraordinario servicio al clientePaulett W. | First Impressions
Good jobTony T.
El cliente no dejó un comentario.Javier G.
El cliente no dejó un comentario.christopher C.
El cliente no dejó un comentario.JERRY C.
El cliente no dejó un comentario.Mike C. | First Impressions
Highly informative, humble, approachable, and made me feel comfortable.Pedro R. | First Impressions
El cliente no dejó un comentario.Paulett W. | Overall Experience
El cliente no dejó un comentario.ALEN L.
Will have to cancel. Change of plans.Paulett W. | First Impressions
What drive and move the stuff for them.. lol jks. The best in my bookAlesha M.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Angus M.
El cliente no dejó un comentario.john M.
The app did not work for me to report my mileage and gas...Meaghan R.
El cliente no dejó un comentario.Sonia M.
El cliente no dejó un comentario.Hector P.
Great customer service. I will definitely rent again in the future.Steven T.
Nothing. I've had to rent U-Haul equipment three times in last two months. Each time has been a pleasant experience. It seems they are pretty short staffed over there but they're still super efficient. I had the pleasure of working with the employee Darrell Smith two out of the three times I was there and he went above and beyond to make sure I was all set with everything. He was very friendly and courteous! I really appreciate his kindness and willingness to help me and explain everything to me. Good customer service is hard to find these days so It definitely needs to be recognized! Keep up the great work!Joseph B.
El cliente no dejó un comentario.edwin M E.
Everything was great and all three staff members were helpful and courteous.James M.
Derell is amazingJulius W. | First Impressions
El cliente no dejó un comentario.Karen P.
El cliente no dejó un comentario.LUMARYS F.
El cliente no dejó un comentario.Denise B.
El cliente no dejó un comentario.Amber V.
I was very happy thanksDennis L.
Great customer service. Easy in and out.Robert C.
Great services as usual!Zhan L.
This location has really really friendly people working there. Its nice!john P.
The check in web process was very hard to navigate, I kept receiving an error message that the application could not verify my location so it wouldn't let me electronically check in the truck. It was very frustrating, after 25 minutes my husband just to photos in case we had an issue with the return.Kimberley S.
El cliente no dejó un comentario.billy B.
Check in to drop off truck was difficult and I got charged the 20 extra fee regardlessYEZZENIA C.
15' truck was aged. Drifted to the right while driving. Loud! padlock didn't lock, but didn't need to use it. It is time for a thorough going through of this vehicle and fixing issues. Next time I will look more carefully at the truck that is being offered. All staff at the location were excellent.Scott G.
El cliente no dejó un comentario.Skyla Y.
El cliente no dejó un comentario.Daisy P.
Rented from Boston Road Location 3 to 4 times. Staff is always helpful. Equipment OK, Some recent, some rather old. Gets the job done.Michael L.
El cliente no dejó un comentario.PhyllisMarie M.
El cliente no dejó un comentario.Virmarit D.
El cliente no dejó un comentario.Megan B.
El cliente no dejó un comentario.Eric D.
Great staff, clean equipment, and amazing ac in the trucks.Olga K.
Friendly and efficient.doug B.
Very good customer serviceMIGUEL G. | Overall Experience
El cliente no dejó un comentario.CARLOS P. | Overall Experience
El cliente no dejó un comentario.MARIA D. | First Impressions
Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas graciasMARISOL D. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
El cliente no dejó un comentario.Wilfredo F. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER P. | Overall Experience
Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.TrudyAnn E. | Overall Experience
El cliente no dejó un comentario.SYLVAN H. | Overall Experience
Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.Linda F. | Overall Experience
No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.GLORIA R. | Overall Experience
El cliente no dejó un comentario.Meiling R. | First Impressions
El cliente no dejó un comentario.Lukesha M. | Overall Experience
El cliente no dejó un comentario.robert b. | Overall Experience
Thank you to Luz and all the other employees that work therealberto p. | Overall Experience
El cliente no dejó un comentario.Chelsea D. | Overall Experience
El cliente no dejó un comentario.DIANE J. | Overall Experience
El cliente no dejó un comentario.JOHANNA D. | Overall Experience
Nice customer service agents, very polite, answered all of my questions, very helpful.Edith S. | First Impressions
El cliente no dejó un comentario.ELENA C. | Overall Experience
El cliente no dejó un comentario.celine r. | First Impressions
El cliente no dejó un comentario.MIGUEL G. | First Impressions
Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.Kyle Q. | First Impressions
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your servicesanthony e. | Overall Experience
El cliente no dejó un comentario.TAVISTDEE R. | Overall Experience
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.Mauirce P. | First Impressions
El cliente no dejó un comentario.Pedro C. | Overall Experience
El cliente no dejó un comentario.Lynne K. | Overall Experience
El cliente no dejó un comentario.olivia c. | First Impressions
El cliente no dejó un comentario.BRANDON L. | First Impressions
Staff is fantastic very friendly an always answered all my questionsDEVIN H. | Overall Experience
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@HANNAH N. | First Impressions
El cliente no dejó un comentario.LASHANDA L. | Overall Experience
El cliente no dejó un comentario.Courtney A. | Overall Experience
At a time when I really needed help you all was there and I truly mean that thank youGaile A. | Overall Experience
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.Stephanie C. | Overall Experience
El cliente no dejó un comentario.MILDRED R. | First Impressions
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real dealEric P. | First Impressions
I was very happy with the service they provided for me.Anthony S. | First Impressions
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.nancy b. | First Impressions
El cliente no dejó un comentario.Moniqua J. | Overall Experience
El cliente no dejó un comentario.ELISABET R. | Overall Experience
El cliente no dejó un comentario.Sasu E. | Overall Experience
El cliente no dejó un comentario.Guillermo Q. | Overall Experience
El cliente no dejó un comentario.ALBERT W. | Overall Experience
GRACIAS MUY AMABLESlucey m. | Overall Experience
Excelente 👌RHAIXA C. | Overall Experience
El cliente no dejó un comentario.Vanessa A. | Overall Experience
El cliente no dejó un comentario.Aleishka S. | Overall Experience
Luz was greatCatherine S. | First Impressions
El cliente no dejó un comentario.lashanda l. | Overall Experience
El cliente no dejó un comentario.june s. | Overall Experience
El cliente no dejó un comentario.chrislena h. | First Impressions
El cliente no dejó un comentario.Ana M. | First Impressions
When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...ALBERT W. | First Impressions
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentalsNORMAN H. | Overall Experience
El cliente no dejó un comentario.Rickford F. | Overall Experience
Friendly staff good servicehector o. | Overall Experience
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.Michael C. | Overall Experience
The manager goes above and beyond to fix problems and helpOCTAVIA J. | Overall Experience
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm HamelNORMAN H. | First Impressions
El cliente no dejó un comentario.Joselyn S. | First Impressions
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day longWanda Z. | First Impressions
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.Shelia M. | Overall Experience
The whole process went smoothly and the staff was helpful and professional. ¡Gracias!Elizabeth T. | First Impressions
Very professional, courtesy, and considerate staff...keep it up guys...RAWLE J. | Overall Experience
El cliente no dejó un comentario.jerry s. | First Impressions
Everyone I spoke to was so helpful and polite something that is rare thank you very muchGaile A. | First Impressions
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.Lucy V. | First Impressions
El cliente no dejó un comentario.wanda f. | Overall Experience
El cliente no dejó un comentario.MICHELLE F. | Overall Experience
El cliente no dejó un comentario.Karli H. | First Impressions
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.Wanda A. | Overall Experience
El cliente no dejó un comentario.Darlene G. | Overall Experience
El cliente no dejó un comentario.Jeff C. | First Impressions
manager is friendly and willing to help.OCTAVIA J. | First Impressions
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!Halley P. | First Impressions
We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommendTIANA B. | First Impressions
El cliente no dejó un comentario.Natalie E. | Overall Experience
If I had to rent a storage room again I would go to U-Haul.joyce h. | Overall Experience
Overall great experience!!Christine H. | Overall Experience
El cliente no dejó un comentario.Lourdes C. | Overall Experience
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊Mildred R. | First Impressions
Good customer service.Tykie G. | Overall Experience
Brent was amazing ...great customer service ... great communication skills and very helpfulFelicia G. | First Impressions
El cliente no dejó un comentario.lorimar m. | First Impressions
El cliente no dejó un comentario.Wanda A. | First Impressions
good review for everyone very helpfulNancy A. | Overall Experience
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievanceclarke h. | First Impressions
El cliente no dejó un comentario.John H. | Online Move In
It should be open at least 2 hours later.BEVERLEY B. | Overall Experience
El cliente no dejó un comentario.VICKI C. | Overall Experience
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanksRhoda H. | Overall Experience
Brent and Kecia were GREAT! and the rest of the staff too.David S. | Overall Experience
Every body has always been very nice and helpful to me can’t complainVictor A. | First Impressions
Great service great storage keep up the good work..Boston road Springfield MA.Sandra J. | Overall Experience
Amazing customer serviceDorothy T. | Overall Experience
The monthly rate was too high.Robert W. | Overall Experience
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.Laura M. | First Impressions
Need to exterminate in the summer but other than that it was great.CIARA R. | Overall Experience
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easierLuz M. | Overall Experience
Manager Brent and employees were always helpful and friendly!Cheryl P. | Overall Experience
My needs were met quickly and efficiently!Cheryl P. | First Impressions
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that storeCurtis J. | First Impressions
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!Shelia M. | First Impressions
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.Mark R. | First Impressions
The manager was great and forward towards my concern and questions happy birthdayNancy A. | First Impressions
They were very helpful and thank you.Lisa B. | Overall Experience
They were very helpful thats all I have to say I will recommend to any one else. GraciasLisa B. | First Impressions