Comentarios del cliente para U-Haul Moving & Storage of Springfield

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Springfield

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Justin W.
Grado:

El cliente no dejó un comentario.

Andrew T.
Grado:

El cliente no dejó un comentario.

Pedro C.
Grado:

The whole on online ordering was a joke waste of time . When My son still had to go inside to do the ordering and his charge card when I already did it online

Michael N.
Grado:

El cliente no dejó un comentario.

Ed F.
Grado:

I was very impressed. Had not rented a uhaul in many many years. Doing it all with phone worked out well. Good job.

VICKI C. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Sandra J.
Grado:

The employees there on Boston Road Springfield MA are very good at customer service. I am always treated very well when i go there. They are very polite and helpful. Keep up the good work Boston Road Uhaul.

Leon H.
Grado:

The truck was clean disinfected and the staff honored social distancing while still serving our needs.

Frank M.
Grado:

El cliente no dejó un comentario.

Tiffany R.
Grado:

Thank you for reviewing my charges and adjusting them correctly. I do appreciate it. Experience was just fine. I’ve been a customer at this location a few times. Staff is always friendly and ready to help.

Jeanne W.
Grado:

Your employee(s) need not 1. be wreaking of marijuana 2. be rude 3. overcharge for an item when its in your face, posted the one price but customer charged a higher price. 4. show negative attitude all because your employee is trying to get out. If the place closes at 7p, and the customer comes in at 6:35p, the customer should not be treated differently based on their appearance (fully clothed, not exposing self, and natural beauty and not weave, eyelashes, nails and etc) I did not like the black guys attitude Employee Jeffrey was AWESOME!!!

Joyce B.
Grado:

Make sure the gas gages are working. That was the only problem I had with the truck. Thank you

Claribel H.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

Ronald A.
Grado:

Staff was helpful, polite and professional

Damien F.
Grado:

Should not charge extra to leave truck overnight

Rhoda H. | Overall Experience |
Grado:

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Luisa M.
Grado:

El cliente no dejó un comentario.

franchesca C.
Grado:

Was overcharged , was told I had gone over my mileage times 3 when my trip was under miles I stated my trip would be. Mileage was written down incorrectly on printed receipt.

Adolfo S.
Grado:

All was good

Magdalena F.
Grado:

Customer service was excellent /friendly over all very satisfied thank you.

Tanya B.
Grado:

Customer service was slow. Not enough people working in such a large facility, esp on a busy Saturday

Nicholas C.
Grado:

Customer service rep that handled our rental was fantastic. The 26’ box truck however was horrendous. Once I hit 30 mph the whole front end would vibrate. Then to add to that frustration, when approaching a stoplight the brakes were barely functioning. As a matter of fact. The front were metal on metal.

Michelle S.
Grado:

Keisha is excellent! Very professional!

David R.
Grado:

El cliente no dejó un comentario.

Scott R.
Grado:

Great customer service.

Lynne K.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

The staff was very helpful. The van was very clean. And they made it very easy to do all that I needed to do.

Priscilla B.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

None

Marisol L.
Grado:

El cliente no dejó un comentario.

Jose G.
Grado:

Nothing workers are excellent

David S. | Overall Experience |
Grado:

Brent and Kecia were GREAT! and the rest of the staff too.

Darrel G.
Grado:

Quick,professional, and friendly

Teressa Y.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

Mileage price to high for local moving.

Angelik R.
Grado:

Very unhappy

Sandra J.
Grado:

Just keep up the good work. Customer service is GREAT.

Victor A. | First Impressions |
Grado:

Every body has always been very nice and helpful to me can’t complain

Lawrence K.
Grado:

Everyone was helpful and made sure I had everything to make my move complete. I would recommend this U-Haul location to all in need

Jose C.
Grado:

Every thing was great!!! The associate that help me was excellent.

Sandra J. | Overall Experience |
Grado:

Great service great storage keep up the good work..Boston road Springfield MA.

Tory G.
Grado:

El cliente no dejó un comentario.

Jennifer B.
Grado:

The interior cab of the van could use a cleaning! And I have just one other comment -- it would be great if you let customers know that the doors are auto-locking! We had the van parked in our driveway to load, and I removed the key from the ignition so that the interior cargo lights would turn off and not drain the battery. I set the key on the driver's seat, and then returned to find that the doors had locked automatically! This was a surprise. Fortunately, we were able to retrieve the key with a coat hanger, but it would have been nice to know about the auto locking feature ahead of time.

Ana L.
Grado:

El cliente no dejó un comentario.

Sonia C.
Grado:

El cliente no dejó un comentario.

Charlotte L W.
Grado:

El cliente no dejó un comentario.

Jose G.
Grado:

El cliente no dejó un comentario.

Maeve M.
Grado:

Thank you

mark D.
Grado:

El cliente no dejó un comentario.

TOM C.
Grado:

El cliente no dejó un comentario.

Benjamin J.
Grado:

The heater did not work on my truck

Artaviea S.
Grado:

El cliente no dejó un comentario.

Casey M.
Grado:

I rented a 15' truck. The back of the truck was covered in ice and I actually fell off trying to get up. I took pictures because this didn't seem safe.

Kimberly A.
Grado:

The tow haul wouldn’t turn off and it said turn it off in wet or slippery conditions and it was snowing. You were also going to charge me for gas after I put it in until I whipped out my phone to prove the gas gauge was exactly where it was when I left.

Entric F.
Grado:

When we rent your equipment it's for the day ill regardless of anything else we have to have it back in 24 hours that's the rate. If we turn it back late we should be charged. if we turn it early we don't get a discount so the time of return should be 24 hours upon picking up of he vehicle and there should not be any questions until the 24 hours are up. I had a transport trailer and I was asked about the return I was attempting to bring it back with in 6 hours, but things didn't work out that way and I had the trailer for 12 hours. now I paid for 24 hours and I don't get a discount on this trailer for brining it back early so why should the company question me about the trailer because I had to keep it longer. this confused me and I explained it to your customer service person and she stated that I should have called. I stated to her the fore mention statement, and that the company knew I had 24 hours with the equipment and there should be not questions If I need to keep the equipment for 6 more hour 12 less than supposed to. I don't feel I need to call you for the equipment that I rented for 24 hours.

Patricia B.
Grado:

Nothing. It was a very pleasant experience.

Tyler L.
Grado:

Location above average becasue it was the only location within 30 miles that had an accurate inventory. Both Westfield and Chicopee Uhaul centers confirmed my reservation without the needed trailer on site. Also would like to note I was not offered/given my $50 cancellation credit twice when my trailer reservation could not be met.

Roberto C.
Grado:

El cliente no dejó un comentario.

Najee A.
Grado:

Clean trucks

Sandra S.
Grado:

El cliente no dejó un comentario.

Susan Q.
Grado:

El cliente no dejó un comentario.

Dorothy T. | Overall Experience |
Grado:

Amazing customer service

Robert W. | Overall Experience |
Grado:

The monthly rate was too high.

Thomas K.
Grado:

No improvements- Jeffrey was fantastic and the UHaul team was wonderful

Beverly S.
Grado:

El cliente no dejó un comentario.

Teresa F.
Grado:

El cliente no dejó un comentario.

Charles L.
Grado:

When i rented a 17 ft truck the associate did not do an inspection of the truck with me i had to do it myself there problems with lights out on the truck the shifter made a loud noise when out into park like a linkage or drive shaft problem and it needed an alignment bad the side view mirror on the passenger side was loose I had to keep adjusting it and the worst part of my experience is that it had a leak that I did not know about in the mom's Attic and I found out about that when it was too late some of my furniture got wet including paperwork and a photo album that has pictures that can not be replaced my kitchen table was all wet on the floor side my mattress and box spring were in plastic but still were very damp my fold out couch was wet on the side near the Attic Part and was very damp on the rest of it and the floor was very slippery no I'm not happy and at this point I don't think that I would recommend using uhaul at this point I bought insurance I just hope I don't have to replace any of my furniture at this point

James D.
Grado:

El cliente no dejó un comentario.

Markeithia S.
Grado:

El cliente no dejó un comentario.

Patrick W.
Grado:

El cliente no dejó un comentario.

Laura M. | First Impressions |
Grado:

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Traci G.
Grado:

My only complaint is that when I walked in for service, the reps were in a conversation about a previous customer. The gentlemen that waited on my stopped the discussion with the other rep immediately and waited on me. The other individual continued to try to hold a conversation with him the entire time. I thought that was both rude and unprofessional.

Nelson S.
Grado:

The reservation and subsequent pick up of the truck were good. The location is too packed and the customers don't have a comfortable space to be in. I would recommend storing some of the stock in a storage area, while having some stock that the customers can view and purchase. The truck was mostly in good working condition, except for the drivers door - needs adjustment for a easy close. The wipers we're horrible and of course It was raining and the wipers we're so bad that I felt it was unsafe.

Douglas L.
Grado:

If every customer is treated as I was, you can do nothing to improve. Kecia was professional, courteous and friendly and made the check in and check out process painless and pleasant.

Michelle R.
Grado:

The truck was dirty, mirror cracked, smelled like smoke, windows dirty, wipers broken... I have put in a complaint.

kim W.
Grado:

El cliente no dejó un comentario.

Susan L.
Grado:

Always a friendly welcoming place. Great guys

Alicia W.
Grado:

El cliente no dejó un comentario.

Arthur G.
Grado:

I had a reservation for a 26 foot van. Upon arrival they could not get it started and after 20 minutes they gave me another truck. The one they gave me was on empty. The store manager gave me some options and then told be he would take care of me. Upon my return of the vehicle the manager was there and he promptly told me he would adjust my bill for the inconvenience. He also made sure the rest of my experience was good. He definitely went above and beyond to make what started as a bad experience a good one. He deserves to be commended for his exemplary customer service! Art Groux

robert G.
Grado:

El cliente no dejó un comentario.

Carol K.
Grado:

Your employee was helpful and courteous.

paul C.
Grado:

Store was well stocked with supplies and staff members worked efficiently, professionally, pleasantly to process my rental request and prepare me for my trip.

Charles B.
Grado:

El cliente no dejó un comentario.

Ralpheal D.
Grado:

Love Springfield Boston road uhaul great customer service

John S.
Grado:

Store manager very helpful.

Eva V.
Grado:

El cliente no dejó un comentario.

TIMOTHY R.
Grado:

El cliente no dejó un comentario.

Meredith M.
Grado:

El cliente no dejó un comentario.

Miguel R.
Grado:

Everything was great your service attendees was excellent. your vehicles ran great. . no complaints about that. But I do have one complaint one of the employees was very disrespectful to me. Otherwise all went well.

William A.
Grado:

Speed up the rental process when using the counter after reserving on the app.

YVETTE O.
Grado:

El cliente no dejó un comentario.

Doris J.
Grado:

Great customer service

Scott C.
Grado:

Excellent !!! Made the reservation a couple of days prior to needing the truck. We rented a 15 foot truck. Easy move. The manager Brent Lang was excellent to deal with, all the people were very friendly and nice to deal with. Equipment was great, no problems. Scott from Springfield Ma.

CIARA R. | Overall Experience |
Grado:

Need to exterminate in the summer but other than that it was great.

Randy S.
Grado:

El cliente no dejó un comentario.

Ronald C.
Grado:

El cliente no dejó un comentario.

Philip M.
Grado:

El cliente no dejó un comentario.

Leslie P.
Grado:

El cliente no dejó un comentario.

Jamilah A.
Grado:

Excellent staff experience

Michael C.
Grado:

Thanks to the manager for letting me borrow his hitch

Peter H.
Grado:

Check engine light was on but equipment worked fine.

Zarre R.
Grado:

El cliente no dejó un comentario.

Patricia B.
Grado:

Folks here were very nice. They made sure all my questions were answered. The whole process was very easy.

Ismael O.
Grado:

El cliente no dejó un comentario.

Faith F.
Grado:

I dont know why I got charged 88 if the rental was returned on time someone needs to call me and explain

Johnathan B.
Grado:

Place is a joke, disgusting dirty vehicles, unorganized slow pickup, and pulled into the drop off station with a sign that clearly states “wait in vehicle” waited for 50 minutes! and no one was outside to acknowledge you, finally went in to see why my time was being wasted and waited another 20 minutes because only two people were working! Never again will I rent anything from U-haul! The place is a joke!

Francisco Y.
Grado:

The place smelled like weed, not only one employee greeted me. Terrible customer service didn’t give any instructions at the moment of pick up or drop off the equipment.

Angel C.
Grado:

My truck that we rented smelled like gasoline during the whole trip.

Luz M. | Overall Experience |
Grado:

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Cheryl P. | Overall Experience |
Grado:

Manager Brent and employees were always helpful and friendly!

Cheryl P. | First Impressions |
Grado:

My needs were met quickly and efficiently!

Curtis J. | First Impressions |
Grado:

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Shelia M. | First Impressions |
Grado:

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Mark R. | First Impressions |
Grado:

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Nancy A. | First Impressions |
Grado:

The manager was great and forward towards my concern and questions happy birthday

Lisa B. | Overall Experience |
Grado:

They were very helpful and thank you.

Lisa B. | First Impressions |
Grado:

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Theresa S. | First Impressions |
Grado:

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

april m. | Overall Experience |
Grado:

This experience was 100 times better than the last time i went here.

rafael I. | Overall Experience |
Grado:

It seems that you are force to buy a lock.

Jane C. | Overall Experience |
Grado:

The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

jose z. | Overall Experience |
Grado:

Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

Mary S. | Overall Experience |
Grado:

I was very happy with your spfd location.

tenisha t. | First Impressions |
Grado:

Good services

Dave W. | Overall Experience |
Grado:

Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

LISA O. | Overall Experience |
Grado:

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

Janine S. | Overall Experience |
Grado:

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

patricia j. | Overall Experience |
Grado:

nice place rent a truck or storage ECT there the people that work there are nice also

alfred b. | Overall Experience |
Grado:

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

Eliseo G. | Overall Experience |
Grado:

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Lori r. | Overall Experience |
Grado:

I had a pleasant experience during my recent move.

Eliseo G. | Reservación |
Grado:

Better customer service

Eliseo G. | Reservación |
Grado:

Better customer6 service

MICHAEL K. | Overall Experience |
Grado:

Thank you. Great service and people

No reviews have been submitted for this location.

Back
To Top