I haven't rented a truck in years, but the process was quick, easy & painless at this location.Kimberly P.
Customer Reviews for U-Haul Moving & Storage of Spring Valley
Las Vegas, NV 89118
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.terry o. | First Impressions
They very patientEustaquio P.
Jeremy did an excellent job of communicating my new parking spot for my RV. Move in process was simple, quick and easy. Thank you UHaul!Christopher D. | First Impressions
Thanks for everythingNickia D. | Overall Experience
Both ladies I dealt with were friendly and very helpful.Kathy M. | First Impressions
El cliente no dejó un comentario.Jerry I.
The person in charge theres at the Jones and Hacienda location knows what he is doing, focused on helping customers and acted fast. Hire more people like him and spread them on all your locations so that all customers will be served properly and professionally.Richard S.
Customer service was awesome! Would definitely use this location again.Nicole C.
El cliente no dejó un comentario.Frances C. | Overall Experience
El cliente no dejó un comentario.Nerida G.
El cliente no dejó un comentario.Khantelicia E. | Overall Experience
It was great. Fast, friendly and affordable.ORLANDO J D.
El cliente no dejó un comentario.Ginger B.
El cliente no dejó un comentario.Veronica E.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.CRAIG JOSEPH B.
Great service . No one seemed racist like many previous reviews stated. I think those folks were with old management team . Everyone treated me , a minority woman really nice and I appreciate thatChalon R. | Overall Experience
El cliente no dejó un comentario.NARUE K. | First Impressions
El cliente no dejó un comentario.Rose T.
The rate hikes (understandable) was the reason of my leaving the space, plus the fact that I moved across town and it was not accessible anymore. But the staff specifically Kimberly was excellent in their service towards me and my needs.NORRIS B. | Overall Experience
Both employees were very nice and helpful when we picked up and dropped off. I highly recommend this U-Haul location.Summer S.
El cliente no dejó un comentario.Chris John G.
El cliente no dejó un comentario.DOUG M. | Overall Experience
Keep Kim on your staff, she is very good at what she doesNORRIS B.
El cliente no dejó un comentario.stephanie W.
I m happy use with u haul but Your officer so bad customer service.. I feel so bad.Jong H.
Excellent serviceSusan N.
The guy at the desk was next level friendly. It was great to feel so welcome!Tanja P.
Staff was very friendly and professional. Would recommendWILLIAM H. | First Impressions
Make sure your paper work and mileage on the vehicle is correct before renting the vehicle again. I will never rent from this location again. Very unprofessional.Kellie A.
El cliente no dejó un comentario.Sara C.
Joice is amazing. She proactively guided us, taped some boxes for us, loaned us her gloves, and walked down to the unit to make sure everything was in order. She has a great sense of humor and picked up on things that were subtle. Give her a raise. the MooresWayne M. | First Impressions
El cliente no dejó un comentario.Darlene H. | Overall Experience
Oh My Gosh!!! Molly and the other associates were fantastic! Small office, fast checkout! Great solutions offered! They Rock!Kimberly P.
El cliente no dejó un comentario.Jacque H.
El cliente no dejó un comentario.Justin N.
You guys did great!! I'll be using Uhaul again!Rubie M.
Had a great experience.Karen V.
El cliente no dejó un comentario.Gwendolyn P.
Great customer service thank you.GREG S.
Keep doing what you're doingGwen D.
El cliente no dejó un comentario.JAQUELINE W.
I have used this location multiple times and they are great. Fast, professional service and the site is always clean and secure.Matthew B. | Overall Experience
El cliente no dejó un comentario.DeShaun S.
Keep up the good customer serviceTyrone B. | Online Move In
El cliente no dejó un comentario.Tyrone B.
The staff was very helpfulcandy M.
El cliente no dejó un comentario.Mario T.
El cliente no dejó un comentario.Joan S. | Overall Experience
Outstanding customer service, great team!Leury R.
Kimberly Joyce was very friendly and helpful, really made U-Haul shine!Linda O. | Overall Experience
El cliente no dejó un comentario.Istvan C. | First Impressions
The price was right, location was convenient, it was secure, I wish my tv storage spot was a little wider than the 10 x 40. 11 x 40 or 12 x 40 would be great as my only complaint because the mirror was torn off my class A rv by a neighboring rv because the spots are so narrowLARRY E. | Overall Experience
Very friendly, professional service!Gloria K. | Overall Experience
El cliente no dejó un comentario.Rogelio M.
El cliente no dejó un comentario.Delilah N.
I had a 36 inch TV with stands connected to the TV which were broken!! It was a brand new TV!! Somehow my stands to my TV were broken when I went to retrieve it!! I had to give access to the storage unit when apparently there was a check on the sprinklers inside my unit. I also had a back stretcher that was taken from my unit!!! So, either your staff or the people they had come in to check the sprinklers stole from me!!! This is completely unacceptable and exactly why I did not want to give access to my unit!! My items should all be accounted for but yet, you broke my TV legs and stole a personal item for me!! I expect to me reimbursed immediately! I paid insurance on my items and this is completely UNACCEPTABLE!! I've been with Uhaul now for about 7 6 months and no where else have they given me such a disgusting experience!!!! I expect to hear from someone about this immediately!! If not, I will get in contact with Uhaul and take the necessary precautions for my broken and stolen items!!!!!!Thalia J. | Overall Experience
El cliente no dejó un comentario.Donald S.
You guys are very attention with me in particularly,all the time i call you are promptly to atend me...thank you to your time... Att:Nina WrightNina W. | Overall Experience
El cliente no dejó un comentario.ULISSES D.
El cliente no dejó un comentario.Linda O. | First Impressions
Kimberly at the front needs to check how she speaks to people, the van was fine. But your employee need to watch her tone & attitude when it comes to paying customers.Alicia G.
El cliente no dejó un comentario.Greg L.
Awesome service clean customer service great. Easy breezySCHAMARR M.
I'm upset I had to drive across town to get the auto transport, the office staff was not very pleasant while hooking up eitherLisa R.
El cliente no dejó un comentario.James S.
Jeremy, Kim and JC are exceptional employees and very Service Oriented.MARK C. K. | First Impressions
Great customer service.RICHARD S.
El cliente no dejó un comentario.Chris G.
El cliente no dejó un comentario.Albert T. | Overall Experience
El cliente no dejó un comentario.Jason H.
Very friendly staffKelly M.
The vehicle was inundated with smoke so keeping an eye on vehicles that come back smoke filled would be a good idea. Hotels can do it. You can also.Andre D.
El cliente no dejó un comentario.Kiara C. | Overall Experience
When I went back to return the truck no one was there at 11.15 Am mid day I called no one would answer and then no one to check me out I was surprised that no one is there for check out I waited for ten minutes then I was forced to leave the keys in the drop box because I had my family waiting for me in the heatHany B.
This is a very convenient location for me. They had the truck I wanted. Originally U-Haul online put me somewhere else and the young lady was able to switch it easily. She was very cordial. She gave us the dolly we requested with the rental and explained the insurance policies. We had no problems with the truck and returned it the same day. I recommend this location on S. Jones and Hacienda for anyone who wishes to rent a U-haul truck. Good people.nicky Z.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Brandon T. | First Impressions
AWESOME experience. Pick up and drop was absolutely stress free.autney W.
Nice owner and staff, well run. Thank you. Nice facility also.JEFFREY JOSEPH N. | Overall Experience
the lady had trouble with the computor and payment station but went to the other station to finish. i have used this store twice and will use it again in a week.ROBERT O.
El cliente no dejó un comentario.ARTHUR B.
No issues, everything was perfectConstantin P.
I think the personal did an outstanding job and were curious and knowledgeable.Richard B.
El cliente no dejó un comentario.Sonia V. | Overall Experience
El cliente no dejó un comentario.Stuart R.
I love this place everyone that works in the office is so great and inviting, love u guys.Aklilu T. | First Impressions
El cliente no dejó un comentario.John R.
Not much.OAnthony C.
Your system went down and Jeremy went and used his own personal cell phone to complete the transaction so I could get the truck it took some time but he was diligent and making it work and I so thank him for that. And I was not the only person with the same dilemma for other people he kept a level head and helped all of us Saturday morningKimberly C.
El cliente no dejó un comentario.AUGUSTINE V. | First Impressions
Love this location and the people are awesome!Judy B.
El cliente no dejó un comentario.TODD B. | Overall Experience
Get more 26 footer. Not enough big trucks.EDWIN B.
Service was quick and easyOganes M.
Great staff a pleasure to work with. This location is far superior to all the others I've used.Caleb U.
Kimberly provided awesome customer service, and answered all of my questions.Fernando M. | First Impressions
Good serviceGuillermo S.
El cliente no dejó un comentario.wellington H.
Nothing they were efficient as they were 3 years ago when I used them.Tylese R.
El cliente no dejó un comentario.Mark Chester I.
El cliente no dejó un comentario.SHANE W. | First Impressions
Your service was five star with me I didn't see that you needed any improvements you guys are awesome quick easy efficient thank you so much customer for life KennyKenneth T.
Everything great but the fact that cars are not full (gas) makes it a little tricky as far being able to refill. This is my 3rd time renting from this location but this is the first time I managed to come closer to the same level that the gas was when I picked it up. The other 2 times, I've over filled. Should get a credit for returning truck fullJohn L.
El cliente no dejó un comentario.Mamadou D. | First Impressions
Lower your prices I've been a customer for years and never paid the outrageous price I paid this week for a car hauler. I will be telling everyone not to go to UHaul over $900 WTF !!!!! I feel raped and robbed !!!!!Bent G.
Good friendly peopleHERBERT W. | Overall Experience
El cliente no dejó un comentario.BRIAN Z.
I would love to give the names of the two people that help me from beginning to the end They were absolutely a benefit to your company. They are there when I dropped off the truck at 11:15am Very knowledgeable They were great the store very neat and organized clean offered some water since it is about 110 degrees today Your company bosses should stop by unannounced to all your locations Time permitting bring a pizza and something to drink. Get to know your employees introduce yourself Let them know you appreciate them And you will have employees who want to stay Gestures like this will make them feel wanted and stay longer Just a thought Plus it would be great advertisment for u haul (Must bring own camera person) Ok I will stop now Have a great day A big asset to u haulGuy F.
Extraordinario servicio al clienteYesenia A.
El cliente no dejó un comentario.DEAN S. | Overall Experience
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.SUSAN ABIENDO G.
El cliente no dejó un comentario.Jessics C.
El cliente no dejó un comentario.Judy B.
El cliente no dejó un comentario.melissa H.
Great overall job from the staff and companyTywan J.
My friend and I went down there to rent a storage space and there was a slight mix-up at first. Kim, the assistant manager, was more than accommodating. She went above and beyond to make sure we were taken care of. I would definitely recommend U Haul if you are looking to rent a storage. All the staff members were very helpful and friendly, and I appreciate them taking the time to resolve any problem that arose. I've rented storages from a few different companies now and am definately the most pleased with these guys.Desiree G. | First Impressions
Always helpful at this location. Thank you so much for consistent, good service!Paula W.
General Manager at this location was amazing! A+Scott E.
The service at this location was good. Not the fault of this location but my original pick up point did not have the equipment that I had reserved over a week prior. The original location did not honor the $50 rental guarantee. Instead they canceled my reservation and sent me across town to pick up a trailer here under a new reservation. This trailer had no marker lights working and I had to drive 2 hours with my hazards because other drivers could not see me. Poor customer service compared to the previous 4 rentals that I had just made.Corey W.
The staff were all so pleasant and helpful throughout the years. I was very happy with my time using your facility. Wish my larger unit was more climate controlled and airtight as the inside smaller one I had originally but overall I have no complaints just praise. Great Job!!Michele T. | Overall Experience
I booked at the Durango & Blue Diamond location close to me. I received email confirmation of the pickup at that location. When I arrived I was told they didn't have any vehicles and that my reservation was at 5220 Jones. That is a 20 minute drive across town. My move was delayed by about 2 hours due to this change without notification and I paid for an additional 35 miles of travel. VERY DISAPPOINTED! The staff at Jones were fine. No complaints about that.Don R.
El cliente no dejó un comentario.Sidale P. | First Impressions
It has been a nice service and just keep doing what you have doing. The next customer will love the service like I didNaazah U.
El cliente no dejó un comentario.Lusheng S.
El cliente no dejó un comentario.PETER P.
Nothing to improve! The best location with excellent service and very clean.SHEILA T.
El cliente no dejó un comentario.Henry L.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Tia L.
Wet t- shirt contest. ;)John W.
El cliente no dejó un comentario.Rocio D.
El cliente no dejó un comentario.Jeykob E.
El cliente no dejó un comentario.Billy G.
We lost . The truck key was never programmed correctly. Do what ever you were going to do anyways. BILLING for use of an inop, broke down- VIC NEVER stops! Like a Swiss Watch- humming! Bonus...Our reserved, rented reserved space Was rented. Manager DID provider A gas allowance! WINNING!Robert H.
El cliente no dejó un comentario.Chip S.
El cliente no dejó un comentario.tammy W.
El cliente no dejó un comentario.Christie F.
El cliente no dejó un comentario.Khantelicia E. | First Impressions
No comment it is very very good service everything good thank you so muchYeneneh K. | Overall Experience
El cliente no dejó un comentario.Andre C. | Overall Experience
El cliente no dejó un comentario.SURACHART S. | Overall Experience
I'm still in the moving in process ... So far from my experience and what I've seen everything has been easy to figure out and convenient. The monthly rate is affordable and the facility is very clean and well kept up... Nice place ...Jason W. | Online Move In
Kimberley was fantastic! she answered all of my question and assisted me all the through the booking process.Jemishia C. | First Impressions
The service was exceptional, we were well looked after. Very kind, thoughtful service.Dianne W. | First Impressions
The units were very clean and accessible. The staff was very friendly and professional. If you are looking for a storage facility, i would recommend this one to anyone.Scott M. | Overall Experience
The service was perfect. Excellent storage. Thank you Susanna W. | First Impressions
El cliente no dejó un comentario.Ronald K. | Overall Experience
El cliente no dejó un comentario.GRETCHEN L A. | Overall Experience
El cliente no dejó un comentario.Bart H. | Overall Experience
El cliente no dejó un comentario.Ronald K. | First Impressions
As you know the weight of moving can be a very heavy load(s). It was soothing to have someone so efficient and polite. Helped to make this a memorable experience!Tommy T. | First Impressions
El cliente no dejó un comentario.John P. | First Impressions
El cliente no dejó un comentario.Dennis W. | Overall Experience
FINALLY MOSTTTTTT of the people in Vegas have been GREAT! (With the exception being 2210 w bonanza and 2001 w bonanza. Their employees are TERRIBLE. Even attacked me.) BUT the people here been GREAT!JON C. | First Impressions
No commentMichelle T. | First Impressions
Laura Thank You to make my move in fast.Helen N. | First Impressions
Good location, access to my storage unit was a breeze. Great deal, one month free and came with a lock, great deal, thank youGeorge L. | First Impressions
Always helpful and easy to reach! Plus they give military discount!Andrea J. | Overall Experience
Don't know weather or not Covid had anything to due with the 0$ move out special , but that was totally a life saving deal. Thank you UHAUL. AND STAFF ESPECIALLY at S. Jones and. Reno.Daniel Anthony M. | Overall Experience
Kimberly is amazing, super helpful, courteous, knowledgeable and very organized,,, she should be the manager at my store on Jones and hacienda!!!John J. | First Impressions
Staff is very helpful and friendly!Joffa L. | Overall Experience
Very clean, friendly, and helpful. This was a great first experience using uhaul storage. This staff was amazing and of ever needed in the future, I'd definitely go back. Gracias.MICHAEL G. | Overall Experience
El cliente no dejó un comentario.Wynette T. | First Impressions
El cliente no dejó un comentario.Martini B. | Overall Experience
El cliente no dejó un comentario.Lorena M. | Online Move In
They have all been amazing and very helpful I appreciate the staff at this locationTina Angenette L. | First Impressions
El cliente no dejó un comentario.Jeannie P. | First Impressions
I was especially sad to leave and it was not by choice but the staff was always friendly, overly helpful and always surprised me. Brought tears to my eyes and I wish nothing but blessings upon the people running this location. Thank you - RussRussell W. | Overall Experience
El cliente no dejó un comentario.Sharyn K. | Overall Experience
Great staff who were very helpful and friendly. Top notch especially when compared to the majority of Uhaul experiences.Harvey C. | First Impressions
I had a great experience with the facility and staff. Unfortunately I came upon a financial situation the caused some disturbance on my part, so I was incredibly grateful for the settlement options Laura offered to me. Gracias.DAVID L. | Overall Experience
Very clean. Exceptional friendly staff. Highly recommend.Cathy D. | Overall Experience
El cliente no dejó un comentario.MICHAEL DWAYNE M. | First Impressions
On my case especially at the Covid 19 , I have a trouble to keep my bills on top!!! I did call to the office and talked with a management department to help me I can payed in two times a month, Uffa what's a help they give me!!! I never ever wll found nice company to work with like Uhall...They are note 10000Nina W. | Overall Experience
It was convenient and clean.Angela H. | Overall Experience
El cliente no dejó un comentario.Brian N. | First Impressions
El cliente no dejó un comentario.MICHAEL G. | First Impressions
El cliente no dejó un comentario.Jennifer C. | Overall Experience
El cliente no dejó un comentario.Jackie ray W. | Overall Experience
Incredibly friendly.Cathy D. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
The lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managableAdam I. | First Impressions
El cliente no dejó un comentario.MARCUS ANDREI H. | Overall Experience
The staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very muchGregory F. | First Impressions
Reserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.Amber M. | First Impressions
Just rudeJorge E. | Online Move In
El cliente no dejó un comentario.Salomon D. | Overall Experience
El cliente no dejó un comentario.Erica Renee R. | Overall Experience
El cliente no dejó un comentario.Reginald B. | Overall Experience
Jeff is amazing!Jenna F. | First Impressions
Awesome people. They work with you to make things right.Thomas W. | Overall Experience
The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.BRUCE ALAN P. | First Impressions
Great customer service!GREG S. | Overall Experience
Kim was very helpful and made my move out experience a good one:)JON A. B. | Overall Experience
Thank you so much for all you do, keep up the good workCHRIS H. | Overall Experience
I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!Nancy G. | First Impressions
JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.RUTH GURROLA G. | First Impressions
El cliente no dejó un comentario.Krista S. | Online Move In
Convenient and helpful, good staff as well, thanks.Erik E. | Overall Experience
El cliente no dejó un comentario.Raichele S. | Overall Experience
El cliente no dejó un comentario.RUBEN R. | Overall Experience
El cliente no dejó un comentario.Conrad F. | First Impressions
El cliente no dejó un comentario.Martha G. | Overall Experience
El cliente no dejó un comentario.Heather N. | Overall Experience
El cliente no dejó un comentario.Kowan C. | Overall Experience
El cliente no dejó un comentario.lisa l. | Overall Experience
Girl at the counter was nice, polite and courteous.BERT R. | First Impressions
El cliente no dejó un comentario.MARCUS ANDREI H. | First Impressions
great place, rates are expensiveMark S. | First Impressions
El cliente no dejó un comentario.alexis n. | Online Move In
El cliente no dejó un comentario.Naeim M. | First Impressions
Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.James S. | Overall Experience
Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !Abraham F. | First Impressions
I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank uBRENDA Denise M. | First Impressions
Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!Stacy N. | First Impressions
El cliente no dejó un comentario.Anne R. | Overall Experience
The lady at the front desk was extremely helpful and got us taken care of right away.HEATHER YANIRA V Z. | First Impressions
Clean and friendly staff, I would highly recommend this Uhaul facility.Mark Z. | Overall Experience
El cliente no dejó un comentario.Karen J. | Overall Experience
I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilitiesJohn L. | First Impressions
El cliente no dejó un comentario.Chris K. | First Impressions
The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.Arlene S. | First Impressions
El cliente no dejó un comentario.Krista F. | Overall Experience