Customer Reviews for U-Haul Moving & Storage of Spring Valley

Clasificación:

1.0

I was charged twice for the rental. I completed the online check in after hours, then the next morning the manager checked the vehicle in again and charged me a $20 fee to do so even though i had already completed the process. I first called a week ago to get this corrected and was told the manager would call me on Monday. Here it is 5 days later and still no phone call. I had called three times today with over a 20 minute wait. No answer! I'd appreciate it if someone would call me back! Correct the second charge so I can get my money back!!! Horrible!

Clasificación:

5.0

The lady that I dealt with was excellent. You can not get any better than her.

Clasificación:

3.0

The guy that helped me at the front desk didn't seem very friendly, didn't say hello and just looked at me and waited for me to say something when I walked in. Then when I tried to use the contactless pay he told me I messed it up doing that and seemed irritated, even though there was no sign on it saying it didn't work. He also didn't say have a nice day or even goodbye when I left! The guy seriously needs to work on his customer service skills, no smile or anything and looked like he really didn't want to be there.

Clasificación:

5.0

My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. Gracias

Clasificación:

3.0

make better notes on what customer says. we stated that we only wanted to pay cash and they charged my credit card and the person returning the truck stated that. said the card was already charged.

Clasificación:

5.0

Came together at the last minute. Fast, friendly and very helpful.

Clasificación:

5.0

Great customer service! I'd recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!

Clasificación:

3.0

Na

Clasificación:

5.0

They were fast professional and very easy-going.

Clasificación:

5.0

Fast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.

Clasificación:

5.0

Super friendly staff

Clasificación:

5.0

Always great service!

Clasificación:

5.0

Incredibly polite and helpful staff. I was the last customer of the day and the lady was patient and energized. Not the closest location to me but I'd go out of my way to rent here again.

Clasificación:

5.0

Good customer service

Clasificación:

5.0

telephone costumers service is very poor

Clasificación:

5.0

Muy buen servicio. Excelente trabajo.

Clasificación:

5.0

Kimberly went above and beyond

Clasificación:

5.0

Kimberly was great

Clasificación:

5.0

I can't think of anything to improve because the young lady who helped me was awesome. I wish I could remember her name, but she was great when I picked up and when I dropped off. Thank you so much!

Clasificación:

5.0

No

Clasificación:

5.0

I had this unit for 5 years and I absolutely loved the staff. Everyone took great care of me. Jeremy helped me and always put me as a customer priority. He has real leadership quality's. Thank you uhaul for everything y'all have done for me!

Clasificación:

5.0

I purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!

Clasificación:

5.0

Thanks sincerely.

Clasificación:

5.0

first time using u-haul i've never been so pleased with the service they provided me, and they are very kind

Clasificación:

5.0

I had a hard time booking with the uhaul site and got the booking number from another store... they booked my appointment just fine but the online booking sux

Clasificación:

5.0

The employees were helpful

Clasificación:

5.0

The lady who helped me was very kind and polite

Clasificación:

5.0

Good service and clean truck..was a smooth sailing uhaul experience.

Clasificación:

5.0

Great staff

Clasificación:

5.0

People at this location are super friendly and extremely helpful Truck worked flawlessly Keep up the good work Thank you so much

Clasificación:

4.0

Bueno

Clasificación:

5.0

Great experience!

Clasificación:

5.0

please email my invoice, it has not arrived yet.

Clasificación:

5.0

Wonderful experience renting a truck to haul jet-skis during our vacation. The process was very efficient in and out.

Clasificación:

5.0

The staff are wonderful!

Clasificación:

1.0

When dropping off. We notified them that the lock on the truck didn't work at all. Also the driver seat wouldn't pull up for me to drive it.

Clasificación:

4.0

I would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?

Clasificación:

5.0

Kimberly was very helpful and pleasant to work with. She went above and beyond to accommodate our needs.

Clasificación:

5.0

these guys are the best! doesn't get ant better than them!!

Clasificación:

5.0

The best place to rent from and the storage very clean the manger Jeremy goes out of his way to make sure that U-Haul customers are satisfied when they rent and when they return which means a lot when you're moving and under a lot of stress thank you Jeremy the manager at the Jones location

Clasificación:

3.0

They could have let me know about $20 penalty fee for not checking uhaul on website. I was unaware...i will not be using that site in the future.

Clasificación:

5.0

I was treated so well by everyone at this location other businesses here in Las Vegas need to model this thank you guys for everything u dis for me to make my stressful move a bit easier thank you 💯💯

Clasificación:

5.0

Everything is great

Clasificación:

5.0

Everything was smooth and easy. I made my reservation online and my truck was ready for pick up. I showed my ID and gave them my card for proof of payment and off I went. I was able to check in the truck after hours and got my bill immediately. I was a GREAT experience and I would definitely recommend Uhaul to my friends.

Clasificación:

5.0

Very kind and helpful staff. The cargo van was perfect for our needs.

Clasificación:

5.0

The most friendly people here. They went out of their way to help me more than once. Could not have asked for a better experience.

Clasificación:

5.0

This Uhaul is an excellent location. I spend a lot of money their on rentals, boxes, and supplies. The staff is always friendly, helpful and respectful. Great spot that really helps my business grow.

Clasificación:

3.0

I feel it was to expensive for the day I will never do this again do one time but u will not do me twice

Clasificación:

4.0

We came in with 26 foot U Haul dollie with car. Had to go to different location to drop off dollie. Camme back ,unloaded into storage, had to pay the onloaders extra plus the driver extra, total of $ 100.00. That was not a gpod experience. Would like my $100.00 back

Clasificación:

5.0

Entire staff was amazing! I definitely will always come here anytime I need a uhaul or moving supplies

Clasificación:

5.0

I was with Jeff @ the Jones location For 2 Years can't think any U-Haul in this country is more profesional native Nevada residence Sincerely Randall D'Anna

Clasificación:

5.0

Overall very satisfied, they made move stress free .. Thank you

Clasificación:

2.0

Staff ore concerned with their conversation then customers.did not inform me of post pick up check list. And when asked about free boxes,was sent to empty box!!!came early and trailer not available Parking lot is poorly disowned for all types of car or truck.

Clasificación:

5.0

Cheaper rates would be nice! A fixed rate for mileage! Maybe unlimited mileage would be good!

Clasificación:

5.0

Check out and Check in was easy and convenient.

Clasificación:

5.0

Friendly staff, very knowledgeable and helpful.

Clasificación:

1.0

I was charged, two separate Rentals, for a 24hr rental fee, but not allowed/expected to bring it back within hours. First rental I did so and did not complain about the $100 charge for 3 hours. The second rental I did not have enough time that evening to move everything I needed to so I kept it over night. Which is well within a 24hr period. They called me and my point of contact threatening to call the police on me that I stole the vehicle, before it had even reached 24 hours! Then when I called, the lady gave me attitude and told me that's just the way it is. Maybe you guys should make discounted hour rates if you're double booking rentals.

Clasificación:

5.0

The truck is old and one of my trips I had no AC...in August. Something went out electronically because the blinkers weren't working either. But then on my final trip everything was working again 🤷🏽‍♀️

Clasificación:

5.0

Amazing team! Thank you, Jeff for being such a great manager! A. McClellan

Clasificación:

5.0

Friendly staff very helpful. Thank you!

Clasificación:

5.0

They were very accommodating and professional from pickup to drop off! Great staff all around

Clasificación:

5.0

Both of the gentleman at the U-Haul office that helped me rent my unit and the customer service agent I booked it with over the phone were all very nice and helpful. When you're under the stress of moving and you're completely exhausted it's always nice when people make things a little easier. Gracias

Clasificación:

5.0

Everyone that was very polite and my storage unit was clean. Also outside units are well-insulated. Good experience with these folks.

Clasificación:

5.0

All is Well, Keep are the Good customer service work

Clasificación:

5.0

Dean you are an amazing person very kind respectful and understanding thank you so much

Clasificación:

1.0

I used your after hours drop off I had the car for truck excuse me for 3 hours brought it back to the location set in the parking lot next to the truck trying to do the uhaul.com/share and it was telling me my mobile location cannot be found and you charge me $20 for the not for using after hours I called the phone number 7 throw to number that was listed on my contract and all I got was a stupid recording that went around in circles

Clasificación:

1.0

I specified a location close to me, but was switched to a location far away, When I arrived, the code I was sent did not work, so I had to go inside, where the employee was not wearing a mask, and my vehicle was not ready. He offered me another vehicle as long as I would have it back by 6, and the smoke inside of the car was so thick that I had to drive with the windows down.

Clasificación:

5.0

Guys were great!

Clasificación:

5.0

Everything was smooth and easy. They were very flexible when we needed to keep changing our pick up time and drop off dates. No hidden fees either. What they say is what you pay. Just ask for details.. and they were honest and helpful. Ps. The only thing is the hand truck and moving blankets cost extra if you use them. They are included (meaning inside the truck) but there is an additional charge if you cut the rip chord and use them. I dont know if it would be a one time charge or a per day charge so ask if you are going to need to use the accessories for a couple days. They were pretty good on the estimate price they told us. We estimated our mileage ahead of time. It's free to make a reservation and have one held for a certain date because the day I called they didn't have trucks for available for 1-2 days depending on what he size. My advice... call at least 2-3 days ahead of when you will need and make a reservation for the size truck and add an additional day cuz u may find yourself needing it. If you return it within 24 hrs of initial rental you will be refunded the 2nd day. Yes you pay in advance... We did 3 days for a 2 bdrm 2 ba Condo...1030 sq ft. Just me and my husband moving Our belongings and I can't lift much. We were glad we added the third day... didn't have to freakishly rush to beat the clock and totally exhaust ourselves. It still was demanding and we were beat but it was worth the extra time and money. We went shopping and bought new furniture and received an extra 30% off all the furniture for being able to load it and take it away that day because we had the Uhaul!!! We saved more On the furniture than we paid for the extra day of rental fees!! Go Uhaul!! I promise I wasn't paid or bribed to leave this great review..I dont know about other locations but at least this location at Jones/ Hacienda in Las Vegas was great to rent from...Thanks guys!!!

Clasificación:

5.0

I cant complain about anything. The service was excellent.

Clasificación:

3.0

When you first rent the truck it makes you look and make sure the truck isnt damaged and to make sure the mileage and gas are at the noted numbers, if it makes you change the gas and take a picture of it, it should show when you go and return the truck so they dont charge you extra.

Clasificación:

5.0

JC is amazing! His customer service is A+! He made suggestions, assisted me when my luggage was too heavy for me to carry, very encouraging during my transition of moving. His kindness and professionalism is top notch! The young lady that was working with JC (8/8/20) was quite the opposite, unfortunately. She appeared to not want to be there, watched while JC assisted the majority of the customers and left during very busy times.

Clasificación:

5.0

Jeremy Dawes rocks at customer service! You guys are lucky to have him he is pretty special and AWESOME at his job.

Clasificación:

5.0

I am going to miss the staff of Jeff for they are always there just like Jeff. Their services and friendliness will give you a smile and they always take time when you go to their office and chat a bit. The estra mile of services we got form this facility is absolutely incredible. There is no word I can say but just continue the excellent services you are giving the communuty. You guys take care and will be missing you this..............................much! God bless!

Clasificación:

3.0

Website said that there were two keypads to get into your unit there was one at the gate and then one on the building near the doors that's say load here or unload here that was incorrect you need to update the website for that particular facility

Clasificación:

5.0

I found the facility to be a very secure place to store my articles. should the need every arise again for additional storage space I would be a returning customer.

Clasificación:

5.0

No complaints whatsoever. Wonderful staff.

Clasificación:

5.0

Quick crevice.

Clasificación:

5.0

I've had no problems with this location and really friendly people.

Clasificación:

5.0

Never experienced any problems with this location.

Clasificación:

5.0

Amazing Staff and easily accessible!

Clasificación:

5.0

Everyone was very nice and helpful, it was a very satisfying experience. Thank you. Janis

Clasificación:

5.0

Great

Clasificación:

5.0

near home, easy egress, pd. cash change credited for the next month, didnt have to know storage #, parked near elevator, nice not strict thanks

Clasificación:

5.0

The whole crew over at the u haul office was very professional, and Kimberly, fast ,efficient, very courteous, helpful, answered all of my questions seeing that I’m just moving to Nevada from Calif

Clasificación:

3.0

The beginning was great staff were friendly and nice. We checked out at the beginning of august and gave the key back. They still called and tried to charge me over 600 dollars. The manager was rude

Clasificación:

5.0

Easy,

Clasificación:

2.0

Got taken too the cleaners Will never use or recommend again.

Clasificación:

5.0

Everyone was super nice and helpful from the original reservation to closing out storage.

Clasificación:

1.0

I so sad with UHAUL.I had all my stuff stolen of my u-haul storage in a sunday 10pm.Nobody is allow to stay there this time and they didn't give me the images from cameras or data about who was there.

Clasificación:

5.0

Very nice unit and staff helped when I needed it most process was quick and easy and flawless thanks Uhaul your the best

Clasificación:

5.0

excellent service, super fast and Karla the girl who attended me very kindly willing to inform me of all my queries, it is not the first service that she requested with you previously I have requested

Clasificación:

5.0

Very friendly and helpful

Clasificación:

5.0

Super location and great service - Just got rid of my stuff so no longer needed the storage thanks

Clasificación:

5.0

Very clean. Great service.

Clasificación:

5.0

My experience working with the general manager , Jeff Dean of Uhaul in Las Vegas, Nevada was EXCELLENT! He is professional, he keeps the property clean and he was an overall pleasure to encounter.

Clasificación:

5.0

Karla is a great help!!!

Clasificación:

5.0

Excellent customer service

Clasificación:

5.0

Staff was friendly and helpful

Clasificación:

1.0

My cargo trailer was stolen from this facility- I am extremely dissatisfied and angry.

Clasificación:

5.0

Excellent experience

Clasificación:

5.0

Kimberly was such a great help to me with this move. Thanks for a great customer experience.

Clasificación:

5.0

I've had a personal unit for a few years at U-Haul and we had a company unit here for many years. They were always kind and extremely professional. Awesome people to work with.

Clasificación:

5.0

My check in went quickly, staff was helpful, and the facility is clean. This was a great experience.

Clasificación:

1.0

The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn't even have the truck that long, charged me the wrong insurance fee charged my card 87.05

Clasificación:

5.0

Superb facility and staff!

Clasificación:

5.0

Whatever you are doing, and however you are being managed, it is working! I was very satisfied, and based on what I experienced I'm thinking of buying stock.

Clasificación:

5.0

The young lady at rhe counter was very friendly and helpful.

Clasificación:

5.0

I have nothing but good things to say about this U-Haul location, which is where I rent my storage space.

Clasificación:

4.0

Good job staff 👍🏼

Clasificación:

5.0

I have used this facility several times. This is a busy location but the employees are efficient and friendly.

Clasificación:

5.0

Jeremy did an excellent job. He is very professional and friendly. Thanks to Jeremy i will definitely go back to this location and refer my friends to them

Clasificación:

5.0

Excellent customer service, clean facility in a good location. I would highly recommend.

Clasificación:

5.0

Felt very secure storing our RV there while visiting Las Vegas. Would highly recommend this facility

Clasificación:

3.0

You need to repait it the card reading on entrance/exit.

Clasificación:

5.0

When I get out , It took time. I tried to get out a few times.

Clasificación:

5.0

The office staff is very helpful and friendly...Assisted with multiple storage and transport needs. The location is convenient, clean, and secure.

Clasificación:

5.0

Great easy simple service. Got me in and out within 10 minutes

Clasificación:

5.0

thank you Staff for you Great hospitality

Clasificación:

5.0

I would name names but the entire staff is excellent they go above and beyond to help their customers.

Clasificación:

5.0

Staff is extremely friendly and helpful. I'll be going here for all my moving and storage needs from now on.

Clasificación:

5.0

GM Jeff Dean and his staff run a first class operation.

Clasificación:

5.0

very good all around . great staff,and property.

Clasificación:

5.0

The staff was very helpful

Clasificación:

5.0

Excellent customer service !!

Clasificación:

5.0

The young lady that helped me was so nice. She took care of me, and was very professional.

Clasificación:

5.0

Appreciate everything

Clasificación:

4.0

Friendly and helpful

Clasificación:

4.0

All service, the facility, and location was great. However, i was guaranteed a Military locked-on rental rate upon new sign-up, but it was increased a year later. My complaint was ignored by the CEO.

Clasificación:

5.0

Very good customer service. Very happy with Jeff and how he helped us with everything.

Clasificación:

5.0

Very professional staff people!!

Clasificación:

3.0

I would refer people to this location because it is a nice place and they treat you fairly

Clasificación:

5.0

Check in was fast and the agents were friendly and knowledgeable.

Clasificación:

1.0

Jeff Dean, manager, personally gave permission to a thief stealing my Rig stored In the covered RV spots. It has been recovered, thanks to the Las Vegas Police. Don't store anything valuable here.

Clasificación:

5.0

Great location, staff was always very professional, kind, and willing to help with any of your needs.

Clasificación:

4.0

Great location for storage.

Clasificación:

5.0

Keep up the good work!

Clasificación:

5.0

These folks are always busy and seem to come under a lot of pressure from customers, but they are always kind and professional and helpful.

Clasificación:

5.0

The service is always awesome.

Clasificación:

3.0

it woild be really more easier if they have a wide doors

Clasificación:

5.0

Great place, friendly helpful,staff and would recommend to anyone in need of storage, clean! Gracias.

Clasificación:

5.0

Very friendly staff.

Clasificación:

5.0

Awesome

Clasificación:

3.0

Staff not helpful at all especially the old man I think he is the owner.

Clasificación:

5.0

Worked out good over time.

Clasificación:

1.0

My unit was broken into the first week there lost 7000 dollars In Police equipment and wood working tools Easy charged a late fee of 25 due haul charging old card on file after I updated a new one

Clasificación:

5.0

Helpful staff

Clasificación:

5.0

Very friendly staff.

Clasificación:

5.0

I absolutely loved my storage room. I stored my furniture in a climate control unit for 8 months, and when I finally removed my items, there was not one speck of dust on my belongings! Thanks U-Haul!

Clasificación:

2.0

Jeff Dean was very frustrating to deal with. He would not properly record receipt of my check which cost me hours every month to prove receipt. He also cannot add and kept telling me the wrong amount.

Clasificación:

5.0

Jeremy, J.C. and Gavin are great employees. They greet you with a smile, ensure facility & equipment is properly maintained & provide impeccable customer service with each transaction.

Clasificación:

5.0

We did not have any problems for all he years we were there.

Clasificación:

1.0

Items I stored were stolen. Staff is uncooperative. After some research I see that many others have had the same experience.