Comentarios del cliente para U-Haul Moving & Storage of Spring Valley
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Spring Valley
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William K. en
Easy,
Lain M. en
Great experience
Mallory T. en
A+
Christopher S. en
My Local Favorite Uhaul Location. 10/10 would come again.
Juan R. en
great people I found my u haul station will go back when I need to use uhaul thanks guys
David M. en
Got taken too the cleaners Will never use or recommend again.
Tiffany T. en
Everyone was super nice and helpful from the original reservation to closing out storage.
Andre B. en
I so sad with UHAUL.I had all my stuff stolen of my u-haul storage in a sunday 10pm.Nobody is allow to stay there this time and they didn't give me the images from cameras or data about who was there.
Jeremy F. en
Very nice unit and staff helped when I needed it most process was quick and easy and flawless thanks Uhaul your the best
Carla L. en
excellent service, super fast and Karla the girl who attended me very kindly willing to inform me of all my queries, it is not the first service that she requested with you previously I have requested
Paulette Z. en
Very friendly and helpful
WARREN S. en
Super location and great service - Just got rid of my stuff so no longer needed the storage thanks
michael h. en
Very clean. Great service.
Elisandro R. en
Kimberly was amazing helping me with the app process of checking in on my cell which i will not do again or recommend its the same as if you check in at the location but otherwise everything was great
michael H. en
Friendly, fast service. Good truck.
Esther S. en
The service was great. JC was really great and Nice and help our move go smoother.
Kwanchanog P. en
The truck side mirror kept falling down and it's dangerous for the driver. Your associate was notified, Everything else was great especially the associate that took care of us.
Alisha E. en
My experience working with the general manager , Jeff Dean of Uhaul in Las Vegas, Nevada was EXCELLENT! He is professional, he keeps the property clean and he was an overall pleasure to encounter.
Amber R. en
Karla is a great help!!!
JAY W. en
Excellent customer service
Todd J. en
The uhaul rep that handled my return made it an absolutely miserable experience. Its like he doesn't even know basics of good customer service. I mean, he rushed me - he tried to convince me.not to look at the numbers of the bill breakdown, when I insisted on going over the bill to make sure all correct, he actually ridiculed me with comments like .. "man, none of the other customer's ever do this" Then he judged blurted numbers out, again in his RUSH-RUSH way. He said he had other customer's waiting but there was absolutely no one else in the store in the time I was there. Ahhh let's see... He never even would so much as acknowledge any of my concerns - let alone discuss them rationally.. ahh, well he never in the least expressed the slightest appreciation for my business - I mean he's unlike any other Uhaul rep I've ever come across in my years of doing business with the company. I left there just very upset - even disturbed you could say..
Grant B. en
Excellent customer service
TABITHA F. en
Kimberly was great! She was such a joy to work with!
PIERRE L. en
Old trailer. Owner closed the store during open hours so I had to wait for him to return my rental.
Kang L. en
Staff was friendly and helpful
Kimberly J. en
Karla was very helpful, thank ya ma'am!
Irwin R. en
My cargo trailer was stolen from this facility- I am extremely dissatisfied and angry.
MICHAEL B. en
Excellent experience
BARBARA P. en
Kimberly was such a great help to me with this move. Thanks for a great customer experience.
Catherine W. en
I never received a return call when I asked. No one explained the after hours return options. I guessed on the return and dropping the keys. Even the next day, no return call. I had to call them to confirm return.
Jason R. en
They did a great job of making it a quick and easy process. Between the two locations, I'm impressed with the company in general. Great job!
KRISTI M. en
I’ve had a personal unit for a few years at U-Haul and we had a company unit here for many years. They were always kind and extremely professional. Awesome people to work with.
Vivian A. en
Great in all aspects
Cheryl P. en
This was an easy move, thank you to the staff at U-Haul .
Patrick M. en
My check in went quickly, staff was helpful, and the facility is clean. This was a great experience.
Nita D. en
Please refer to my email sent to Customer Service Not Happy
Mussah B. en
This particular location has it right, friendly and knowledgeable service! No hassle, the gentleman pulled up reservation w/ no problem, was courteous and professional!
Lance M. en
The vehicle was upgraded from a 15 ft to 17ft free of charge (they are same price) and everything from check in to check out went smoothly.
Ericka W. en
The customer service via phone was the only helpful part. You guys charged me for 2 days when I didn’t even have the truck that long, charged me the wrong insurance fee charged my card 87.05
Nick Z. en
Very friendly and professional service. I was very pleased with the service the ease of registration and reservation and overall quality of the customer support. I would recommend this location.
Dennis H. en
Superb facility and staff!
Kyle M. en
The GM was great. Friendly knowledgeable and quick!
Julian K. en
Lower the price.
Deborah P. en
The associate was professiibak, courteous, and helpful, and the p ru iced were fair. I would recommend this location to my family and friends. Kind Regards ...Debbie
Carlos L. en
I recommend that there should be an elevator service going to the 2nd floor to be use by seniors. As far as I am concerned, the employees are well verse on their jobs. More power to all. Thanks.
austyn L. en
Jermey and Jeff were wonderful and provided great customer service, I wold definitely rent another U-Haul from here for my next move, and recommend to my family and friends, never had such a pleasant and stress free experience as this one, moving is always stressful and they just made it that much less worrysome, couldn’t say anything better about this location, I will definitely return here!
Rebekah S. en
Great Service - Friendly Staff. Quick process.
Edward W. en
Fantastic location and assistance from the owner/operator. Best U-Haul experience I've ever had.
William H. en
Great work
Frank C. en
Whatever you are doing, and however you are being managed, it is working! I was very satisfied, and based on what I experienced I’m thinking of buying stock.
Richard O. en
The young lady at rhe counter was very friendly and helpful.
Christina D. en
I HAD NO PROBLEMS AT ALL! KIND OF HARD TO BELIEVE, BUT THE CUSTOMER SERVICE WAS GOOD, EQUIPMENT, TIMING AND MOST OF ALL NO HASSLES. I MET THE OWNER AND STAFF, TOLD HIM MY SITUATION AND HE/THEY WERE HAPPY TO HELP. GREAT LOCATION!
larenda d. en
I have nothing but good things to say about this U-Haul location, which is where I rent my storage space.
Darrin M. en
Reserved vehicle was not there at time of reservation. I had to take a smaller truck. I made it work, but it was a bit inconvenient.
John L. en
The two girls have hearts and understanding and respect and wonderful guest service.
Eddie S. en
Good job staff 👍🏼
Eddie S. en
Great job staff ????
Mark W. en
I attempted the national customer service, and that did not go well. Once I was transferred to the Trop/Durango location directly, the gentleman was terrific. He handled my business quickly, efficiently, and politely. Pick-up/drop-off at the S. Jones location was enjoyable and a breeze.
Ofelia D. en
Your staff are really great. Outstanding customer service.
Charles H. en
Appreciate the service I received 100%. Great staff great location.
David C. en
I have used this facility several times. This is a busy location but the employees are efficient and friendly.
Suresh S. en
Person behind the counter was friendly. Thank you.
sarah M. en
Great location, friendly service!
Benjamin D. en
The cargo van i rented was not clean being the seats are dirty with a lot of animal hairs and the aircon was smelly so I did not use it and the dashboard was displaying a message "need oil change" though the van run smoothly..
NEIL D. en
The rental went well and the truck was in great shape.
Ashlee A. en
Jeremy was professional, knowledgeable and helpful!
JOHN W. en
Jeremy did an excellent job. He is very professional and friendly. Thanks to Jeremy i will definitely go back to this location and refer my friends to them
Shanelle B. en
The passenger's seat of the van I rented needed cleaning.
Tim D. en
Great staff at this location.
MICHAEL J. en
Great service, clean new vehicle.
LaKisha R. en
Staff was fast and efficient......
Stacy P. en
The two people who helped me upon arrival and return were helpful and pleasant. Thanks
Robert H. en
The staff was friendly and efficient. Facility clean. Renting a van was simple and smooth. Thank you.
Jenny R. en
The scheduling was all over the place. When they called they had me picking up on the opposite side of town. The young lady from Texas was the BEST!!! She was so welcoming (in the horrible rain) lol. Poor thing did an excellent job hooking up to my truck the trailer. Her customer service skills were so Great! I think she deserves a raise... If it wasn’t for her, I don’t think I would of used U-Haul again after having to call scheduling about 8! times. Is there any way to receive a credit or something for my time and effort on calling scheduling? Can you please have a supervisor call me regarding scheduling issue.. Thank you.
Lynne T. en
Excellent customer service, clean facility in a good location. I would highly recommend.
Marco P. en
Continuos with the same customer service, Carla the person that helped me was the best worker that I had with help in any service Thanks Carla
Nickie M. en
Kimberly was great.
Jeffrey H. en
Felt very secure storing our RV there while visiting Las Vegas. Would highly recommend this facility
DONALD C. en
I was charged an awful lot for just one day usage.used this location in past an in town move with unlimited mileage and used very little miles any ways seems they switch this. Good to know for future moves. I won’t be a returning customer any longer at this location. Very excessive amount spent.
Dan B. en
The experience was very pleasant & nice. There wasn't anything that could have improved the experience.
Jessica H. en
Very friendly helped with exactly what I needed last min. Thanks.
Andre B. en
You need to repait it the card reading on entrance/exit.
Kyoichi I. en
When I get out , It took time. I tried to get out a few times.
Travis C. en
The office staff is very helpful and friendly...Assisted with multiple storage and transport needs. The location is convenient, clean, and secure.
Gia H. en
Great easy simple service. Got me in and out within 10 minutes
William S. en
thank you Staff for you Great hospitality
Audrey e. en
I would name names but the entire staff is excellent they go above and beyond to help their customers.
DONNY A. en
Staff is extremely friendly and helpful. I'll be going here for all my moving and storage needs from now on.
Paul L. en
GM Jeff Dean and his staff run a first class operation.
Stephen F. en
very good all around . great staff,and property.
Terry A. en
The staff was very helpful
Roxana H. en
Excellent customer service !!
Shawn D. en
The young lady that helped me was so nice. She took care of me, and was very professional.
David H. en
Appreciate everything
Lorri C. en
Friendly and helpful
Nate R. en
All service, the facility, and location was great. However, i was guaranteed a Military locked-on rental rate upon new sign-up, but it was increased a year later. My complaint was ignored by the CEO.
Erik M. en
Very good customer service. Very happy with Jeff and how he helped us with everything.
RICHARD P. en
Very professional staff people!!
Lonnie S. en
I would refer people to this location because it is a nice place and they treat you fairly
kenneth j. en
Check in was fast and the agents were friendly and knowledgeable.
Alison W. en
Jeff Dean, manager, personally gave permission to a thief stealing my Rig stored In the covered RV spots. It has been recovered, thanks to the Las Vegas Police. Don’t store anything valuable here.
ISAAC B. en
Great location, staff was always very professional, kind, and willing to help with any of your needs.
JEFFREY B J. en
Great location for storage.
Larry B. en
Keep up the good work!
Briana M. en
These folks are always busy and seem to come under a lot of pressure from customers, but they are always kind and professional and helpful.
Roxanna M. en
The service is always awesome.
Roger R. en
it woild be really more easier if they have a wide doors
MARTHA H. en
Great place, friendly helpful,staff and would recommend to anyone in need of storage, clean! Thank you.🙂
brad s. en
Very friendly staff.
Andre B. en
Awesome
Hewet Fantahun G. en
Staff not helpful at all especially the old man I think he is the owner.
LEO A R. en
Worked out good over time.
Jeffrey H. en
My unit was broken into the first week there lost 7000 dollars In Police equipment and wood working tools Easy charged a late fee of 25 due haul charging old card on file after I updated a new one
Daniel B. en
Helpful staff
Barbara A. en
Very friendly staff.
FELICIA A. en
I absolutely loved my storage room. I stored my furniture in a climate control unit for 8 months, and when I finally removed my items, there was not one speck of dust on my belongings! Thanks U-Haul!
MARTI M. en
Jeff Dean was very frustrating to deal with. He would not properly record receipt of my check which cost me hours every month to prove receipt. He also cannot add and kept telling me the wrong amount.
kourtney Z. en
Jeremy, J.C. and Gavin are great employees. They greet you with a smile, ensure facility & equipment is properly maintained & provide impeccable customer service with each transaction.
GRETCHEN L A. en
We did not have any problems for all he years we were there.
GALIANO T. en
Items I stored were stolen. Staff is uncooperative. After some research I see that many others have had the same experience.
Peter M. en
You double charged me on 5/29/18 for a truck rental Charged me $88.54 twice on 5/29/18 which over drew 4 other transactions @ $35 for each. OUCH!!! PLEASE CONTACT ME! Peter Moore 702-488-6487