the lady had trouble with the computor and payment station but went to the other station to finish. i have used this store twice and will use it again in a week.ROBERT O.
Customer Reviews for U-Haul Moving & Storage of Spring Valley
Las Vegas, NV 89118
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ARTHUR B.
No issues, everything was perfectConstantin P.
I think the personal did an outstanding job and were curious and knowledgeable.Richard B.
El cliente no dejó un comentario.Sonia V. | Overall Experience
El cliente no dejó un comentario.Stuart R.
I love this place everyone that works in the office is so great and inviting, love u guys.Aklilu T. | First Impressions
El cliente no dejó un comentario.John R.
Not much.OAnthony C.
Your system went down and Jeremy went and used his own personal cell phone to complete the transaction so I could get the truck it took some time but he was diligent and making it work and I so thank him for that. And I was not the only person with the same dilemma for other people he kept a level head and helped all of us Saturday morningKimberly C.
El cliente no dejó un comentario.AUGUSTINE V. | First Impressions
Love this location and the people are awesome!Judy B.
El cliente no dejó un comentario.TODD B. | Overall Experience
Get more 26 footer. Not enough big trucks.EDWIN B.
Service was quick and easyOganes M.
Great staff a pleasure to work with. This location is far superior to all the others I've used.Caleb U.
Kimberly provided awesome customer service, and answered all of my questions.Fernando M. | First Impressions
Good serviceGuillermo S.
El cliente no dejó un comentario.wellington H.
Nothing they were efficient as they were 3 years ago when I used them.Tylese R.
El cliente no dejó un comentario.Mark Chester I.
El cliente no dejó un comentario.SHANE W. | First Impressions
Your service was five star with me I didn't see that you needed any improvements you guys are awesome quick easy efficient thank you so much customer for life KennyKenneth T.
Everything great but the fact that cars are not full (gas) makes it a little tricky as far being able to refill. This is my 3rd time renting from this location but this is the first time I managed to come closer to the same level that the gas was when I picked it up. The other 2 times, I've over filled. Should get a credit for returning truck fullJohn L.
El cliente no dejó un comentario.Mamadou D. | First Impressions
Lower your prices I've been a customer for years and never paid the outrageous price I paid this week for a car hauler. I will be telling everyone not to go to UHaul over $900 WTF !!!!! I feel raped and robbed !!!!!Bent G.
Good friendly peopleHERBERT W. | Overall Experience
El cliente no dejó un comentario.BRIAN Z.
I would love to give the names of the two people that help me from beginning to the end They were absolutely a benefit to your company. They are there when I dropped off the truck at 11:15am Very knowledgeable They were great the store very neat and organized clean offered some water since it is about 110 degrees today Your company bosses should stop by unannounced to all your locations Time permitting bring a pizza and something to drink. Get to know your employees introduce yourself Let them know you appreciate them And you will have employees who want to stay Gestures like this will make them feel wanted and stay longer Just a thought Plus it would be great advertisment for u haul (Must bring own camera person) Ok I will stop now Have a great day A big asset to u haulGuy F.
Extraordinario servicio al clienteYesenia A.
El cliente no dejó un comentario.DEAN S. | Overall Experience
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.SUSAN ABIENDO G.
El cliente no dejó un comentario.Jessics C.
El cliente no dejó un comentario.Judy B.
El cliente no dejó un comentario.melissa H.
Great overall job from the staff and companyTywan J.
My friend and I went down there to rent a storage space and there was a slight mix-up at first. Kim, the assistant manager, was more than accommodating. She went above and beyond to make sure we were taken care of. I would definitely recommend U Haul if you are looking to rent a storage. All the staff members were very helpful and friendly, and I appreciate them taking the time to resolve any problem that arose. I've rented storages from a few different companies now and am definately the most pleased with these guys.Desiree G. | First Impressions
Always helpful at this location. Thank you so much for consistent, good service!Paula W.
General Manager at this location was amazing! A+Scott E.
The service at this location was good. Not the fault of this location but my original pick up point did not have the equipment that I had reserved over a week prior. The original location did not honor the $50 rental guarantee. Instead they canceled my reservation and sent me across town to pick up a trailer here under a new reservation. This trailer had no marker lights working and I had to drive 2 hours with my hazards because other drivers could not see me. Poor customer service compared to the previous 4 rentals that I had just made.Corey W.
The staff were all so pleasant and helpful throughout the years. I was very happy with my time using your facility. Wish my larger unit was more climate controlled and airtight as the inside smaller one I had originally but overall I have no complaints just praise. Great Job!!Michele T. | Overall Experience
I booked at the Durango & Blue Diamond location close to me. I received email confirmation of the pickup at that location. When I arrived I was told they didn't have any vehicles and that my reservation was at 5220 Jones. That is a 20 minute drive across town. My move was delayed by about 2 hours due to this change without notification and I paid for an additional 35 miles of travel. VERY DISAPPOINTED! The staff at Jones were fine. No complaints about that.Don R.
El cliente no dejó un comentario.Sidale P. | First Impressions
It has been a nice service and just keep doing what you have doing. The next customer will love the service like I didNaazah U.
El cliente no dejó un comentario.Lusheng S.
El cliente no dejó un comentario.PETER P.
Nothing to improve! The best location with excellent service and very clean.SHEILA T.
El cliente no dejó un comentario.Henry L.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Tia L.
Wet t- shirt contest. ;)John W.
El cliente no dejó un comentario.Rocio D.
El cliente no dejó un comentario.Jeykob E.
El cliente no dejó un comentario.Billy G.
We lost . The truck key was never programmed correctly. Do what ever you were going to do anyways. BILLING for use of an inop, broke down- VIC NEVER stops! Like a Swiss Watch- humming! Bonus...Our reserved, rented reserved space Was rented. Manager DID provider A gas allowance! WINNING!Robert H.
El cliente no dejó un comentario.Chip S.
El cliente no dejó un comentario.tammy W.
El cliente no dejó un comentario.Christie F.
very quick and prompt service. Thank you very much! u guys are awesomeNick M.
El cliente no dejó un comentario.Martina M.
The truck is in need of an alignment. It was pulling to the left. In turn, the gas mileage was horrible. Other than that, there were no problems and the customer service was great.Brenda S R.
El cliente no dejó un comentario.sonny B.
El cliente no dejó un comentario.Gerardo A.
El cliente no dejó un comentario.Bruce B.
Easy pick and drop off, great communication and overall experience!Kinley K.
Kimberly was awesome.Jason S.
El cliente no dejó un comentario.Charles H.
Not ask all the same questions as already filled in on-line with the purpose of making the counter experience quickerAdam K.
El cliente no dejó un comentario.Wayne T.
El cliente no dejó un comentario.Ross D.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.TRAYAN BORISLAVO T.
El cliente no dejó un comentario.Trayan T.
Excellent very convenient and Jeff is super helpful!! Thank you again!LANCE P.
I was very happy with the truck & people who worked at this location. No complaints at all. I've used them before for various moves and will continue to use them.James S.
Kimberly was friendly, attentive and fast in getting me into the truck that I rented. Would recommend going to the Jones Blvd location.BRIAN J.
El cliente no dejó un comentario.Raquelle C.
If there can be an alternative way that isn't online to turn in the rental it would be helpful to those with no smart phone or that don't know how to use one. My phone was damaged during the use of the Uhaul and it became almost impossible to report that the vehicle was returned on time and in the same condition as rented. Other than that this company is amazing!ROSA M.
El cliente no dejó un comentario.MICHAEL JOHN F.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Khantelicia E. | First Impressions
Gold stars all around!Ashley R.
El cliente no dejó un comentario.Alicia S.
El cliente no dejó un comentario.Ve D.
Very much appreciated, very helpful staff.Mathewos M.
No comment it is very very good service everything good thank you so muchYeneneh K. | Overall Experience
El cliente no dejó un comentario.Andre C. | Overall Experience
El cliente no dejó un comentario.Stacy R.
El cliente no dejó un comentario.Todd M.
There were 3 guys working inside, sitting on their phones. ONE of them should walked outside with me to show me which truck to take. Instead, they just pointed from their chair. They were nice but lazy.Stacy C.
El cliente no dejó un comentario.SURACHART S. | Overall Experience
El cliente no dejó un comentario.FRANK M.
I actually go a few miles out of my way and skip a few closer options to use this location. Always 5 StarsJoshua T.
A very clean & Professional people and Location.Gary H.
Uhaul and the moving helpers were top notch. Very very happy with my experience. Thank you for making the hardest part about moving, end up being the easiest.Casey B.
I'm still in the moving in process ... So far from my experience and what I've seen everything has been easy to figure out and convenient. The monthly rate is affordable and the facility is very clean and well kept up... Nice place ...Jason W. | Online Move In
El cliente no dejó un comentario.Megan C.
Kimberley was fantastic! she answered all of my question and assisted me all the through the booking process.Jemishia C. | First Impressions
El cliente no dejó un comentario.Audra C.
Very helpful and nice staffshauna O.
The service was exceptional, we were well looked after. Very kind, thoughtful service.Dianne W. | First Impressions
The units were very clean and accessible. The staff was very friendly and professional. If you are looking for a storage facility, i would recommend this one to anyone.Scott M. | Overall Experience
I was not informed that I was going to be charged after the truck was returned.Talisha R.
The service was perfect. Excellent storage. Thank you Susanna W. | First Impressions
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Brandon W.
Rental staff were awesome!Chad H.
El cliente no dejó un comentario.Steve E.
El cliente no dejó un comentario.Ronald K. | Overall Experience
El cliente no dejó un comentario.GRETCHEN L A. | Overall Experience
El cliente no dejó un comentario.Bart H. | Overall Experience
El cliente no dejó un comentario.Ronald K. | First Impressions
My whole experience from rental to return was a very good one. The facility was very clean and the employees were quite friendly and explained the process very clearly. The pick up truck was very clean at pick up. Needed to extend for a day and there was no hassle at all.Sara A.
El cliente no dejó un comentario.Sylvia M.
As you know the weight of moving can be a very heavy load(s). It was soothing to have someone so efficient and polite. Helped to make this a memorable experience!Tommy T. | First Impressions
El cliente no dejó un comentario.John P. | First Impressions
Excellent customer service...I also used the movers; Supreme Movers were excellent and accommodating. I will use each again in the futureJoyce R.
El cliente no dejó un comentario.Ross D.
I have always used Uhaul through out my life. This is the 1st bad experience I've had. I switched my reservation from Friday to Thursday since it was my daughters only day off to move. The gal who I spoke with when I turned in the 1st Uhaul we used that week said no problem. She negated to tell us this particular store closed at 7pm my reservation was for 7:45pm if I had known I would have made proper accommodations to leave work early to get there prior to close. I called the 1-800 customer service to see if any other location in town would be able to fit me in and they proceeded to walk me through the online check in which I didn't know you had. The app was a nightmare it took 2 hours to check in so it pushed the moving back 2 hours now 11pm and I had work 7am next morning. Long story short I ended up extending because my daughter got injured the next morning broke her ankle and we had a half unloaded truck. When I finally finished unloading the return location yet again was closed so I had to check in the truck via the app once again on the phone with customer service for about 45 minutes this round. Again a nightmare, she told me not to worry she would notate the account and there wouldn't be extra charges. Wrong, I was highly disappointed when I saw my checking account the next morning and the receipt I received via email. Not only was I charged an extra day but 20 for late return and insurance which I never opt into since I have my own insurance and have done this every time I use you folks. Even though this was the 1st time this was a nightmare move for us and got not much sympathy or help so far in fixing this situation so I will be looking around for a different provider. I am still waiting for a call back from a manager to rectify the charges.Monica B.
Can â€˜t think of a single thing, service was excellent!Lou L.
Quick clean EZ thanks!!!!BENJAMIN KYLE N.
Great location, check in and out was a breeze, the staff was helpful,freindly, even the GM. GraciasGeorge L.
El cliente no dejó un comentario.Dennis W. | Overall Experience
Very easy transaction. Front desk representatives were all professional and courteous (Two males and one female) on Sunday 2/6 @ 12:30p(ish). Will definitely recommend to friends and would definitely use again.SUSAN ANNA S.
FINALLY MOSTTTTTT of the people in Vegas have been GREAT! (With the exception being 2210 w bonanza and 2001 w bonanza. Their employees are TERRIBLE. Even attacked me.) BUT the people here been GREAT!JON C. | First Impressions
El cliente no dejó un comentario.DONNA G.
Jeff Is the best. Period. The whole crew makes my life easy. This is the best uhaul in Las Vegas by far.Scott C.
No commentMichelle T. | First Impressions
Laura Thank You to make my move in fast.Helen N. | First Impressions
Good location, access to my storage unit was a breeze. Great deal, one month free and came with a lock, great deal, thank youGeorge L. | First Impressions
Always helpful and easy to reach! Plus they give military discount!Andrea J. | Overall Experience
Don't know weather or not Covid had anything to due with the 0$ move out special , but that was totally a life saving deal. Thank you UHAUL. AND STAFF ESPECIALLY at S. Jones and. Reno.Daniel Anthony M. | Overall Experience
Kimberly is amazing, super helpful, courteous, knowledgeable and very organized,,, she should be the manager at my store on Jones and hacienda!!!John J. | First Impressions
Staff is very helpful and friendly!Joffa L. | Overall Experience
Very clean, friendly, and helpful. This was a great first experience using uhaul storage. This staff was amazing and of ever needed in the future, I'd definitely go back. Gracias.MICHAEL G. | Overall Experience
El cliente no dejó un comentario.Wynette T. | First Impressions
El cliente no dejó un comentario.Martini B. | Overall Experience
El cliente no dejó un comentario.Lorena M. | Online Move In
They have all been amazing and very helpful I appreciate the staff at this locationTina Angenette L. | First Impressions
El cliente no dejó un comentario.Jeannie P. | First Impressions
I was especially sad to leave and it was not by choice but the staff was always friendly, overly helpful and always surprised me. Brought tears to my eyes and I wish nothing but blessings upon the people running this location. Thank you - RussRussell W. | Overall Experience
El cliente no dejó un comentario.Sharyn K. | Overall Experience
Great staff who were very helpful and friendly. Top notch especially when compared to the majority of Uhaul experiences.Harvey C. | First Impressions
I had a great experience with the facility and staff. Unfortunately I came upon a financial situation the caused some disturbance on my part, so I was incredibly grateful for the settlement options Laura offered to me. Gracias.DAVID L. | Overall Experience
Very clean. Exceptional friendly staff. Highly recommend.Cathy D. | Overall Experience
El cliente no dejó un comentario.MICHAEL DWAYNE M. | First Impressions
On my case especially at the Covid 19 , I have a trouble to keep my bills on top!!! I did call to the office and talked with a management department to help me I can payed in two times a month, Uffa what's a help they give me!!! I never ever wll found nice company to work with like Uhall...They are note 10000Nina W. | Overall Experience
It was convenient and clean.Angela H. | Overall Experience
El cliente no dejó un comentario.Brian N. | First Impressions
El cliente no dejó un comentario.MICHAEL G. | First Impressions
El cliente no dejó un comentario.Jennifer C. | Overall Experience
El cliente no dejó un comentario.Jackie ray W. | Overall Experience
Incredibly friendly.Cathy D. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
The lady Lauren in office must be the kindest most patient employee at uhaul she understood my situation provided multiple solutions to help and I couldn't be happier than I am now. To Lauren thanks for making usual and the rental process fast and managableAdam I. | First Impressions
El cliente no dejó un comentario.MARCUS ANDREI H. | Overall Experience
The staff were awesome to help me as a walk in even though it's confusing with online reservations there tends to be mix ups in timing but the staff worked it out they were great thank you very muchGregory F. | First Impressions
Reserved a 10×10, was given a 5×15 with all the depth of a small apartment closet. Impossible to store any furniture. Kimberly was lovely but the woman who stepped in to "help" me was horrible. Rude and unprofessional. In the few minutes I was in that office I watched her get rude with the other girl(Kimberly) working there. Even while Kimberly was on the telephone trying to assist another customer.Amber M. | First Impressions
Just rudeJorge E. | Online Move In
El cliente no dejó un comentario.Salomon D. | Overall Experience
El cliente no dejó un comentario.Erica Renee R. | Overall Experience
El cliente no dejó un comentario.Reginald B. | Overall Experience
Jeff is amazing!Jenna F. | First Impressions
Awesome people. They work with you to make things right.Thomas W. | Overall Experience
The woman that checked me in was rude and inefficient. The young man working with her completed my check in was very nice. Also, there was no lock in my unit.BRUCE ALAN P. | First Impressions
Great customer service!GREG S. | Overall Experience
Kim was very helpful and made my move out experience a good one:)JON A. B. | Overall Experience
Thank you so much for all you do, keep up the good workCHRIS H. | Overall Experience
I rented space from you 3 or so YEARS ago. Not sure why this survey is coming in now!Nancy G. | First Impressions
JC was very helpful sweet nice and explained every thing in detail . Very patient love the experience.RUTH GURROLA G. | First Impressions
El cliente no dejó un comentario.Krista S. | Online Move In
Convenient and helpful, good staff as well, thanks.Erik E. | Overall Experience
El cliente no dejó un comentario.Raichele S. | Overall Experience
El cliente no dejó un comentario.RUBEN R. | Overall Experience
El cliente no dejó un comentario.Conrad F. | First Impressions
El cliente no dejó un comentario.Martha G. | Overall Experience
El cliente no dejó un comentario.Heather N. | Overall Experience
El cliente no dejó un comentario.Kowan C. | Overall Experience
El cliente no dejó un comentario.lisa l. | Overall Experience
Girl at the counter was nice, polite and courteous.BERT R. | First Impressions
El cliente no dejó un comentario.MARCUS ANDREI H. | First Impressions
great place, rates are expensiveMark S. | First Impressions
El cliente no dejó un comentario.alexis n. | Online Move In
El cliente no dejó un comentario.Naeim M. | First Impressions
Kimberly was exceptionally helpful throughout the whole process. Couldn't have asked for a better employee.James S. | Overall Experience
Hi uhaual , but I am charged two times. In one reservation. Would you pls check my bill and reverse the one transaction. Couldn't able to reach customer service over the phone. Long holding . Thanks !Abraham F. | First Impressions
I had a Wonderful experience when I came to ur store. I was having a bad day and Malik turned it around for me. He was so helpful and considerate. I have a storage unit there now and every time I go there I plan to stop by the office and say hello. I Appreciate Great Customer Service. It really makes a difference. Thank uBRENDA Denise M. | First Impressions
Very quick process and friendly staff who obviously have experience working with truck rental and storage. Thanks, Jeff and Laura! You made my difficult moving experience a lot less stressful!Stacy N. | First Impressions
El cliente no dejó un comentario.Anne R. | Overall Experience
The lady at the front desk was extremely helpful and got us taken care of right away.HEATHER YANIRA V Z. | First Impressions
Clean and friendly staff, I would highly recommend this Uhaul facility.Mark Z. | Overall Experience
El cliente no dejó un comentario.Karen J. | Overall Experience
I am completely satisfied with the staff and facility and would recommend it before recommending any other storage facilitiesJohn L. | First Impressions
El cliente no dejó un comentario.Chris K. | First Impressions
The staff are ALL super friendly and very knowledgeable. They are super nice and will go out of their way to help you out.Arlene S. | First Impressions
El cliente no dejó un comentario.Krista F. | Overall Experience
El cliente no dejó un comentario.Karen J. | First Impressions
El cliente no dejó un comentario.Amy c. | Overall Experience
Extremely happy customer and would highly recommend for storage/ moving vehicle rentals.Angela D. | Overall Experience
The staff is amazing, I've had my stuff in storage before this is the best unit I've ever used. Thank you for your kindness and making it easy for me to move in and out.Rhonda M. | Overall Experience
My actual move in date for the storage unit is 3/12/2021, not 3/9/21. Would you please change the date? The representative who helped me was very helpful, friendly, and had a great attitude. I was very pleased with Laura's client service skills. GraciasElizabeth N. | First Impressions
Great customer service! I'd recommend this location to all my friends and family! Thank you all for safe guarding my belongings! Appreciate all of you for working through this pandemic with excellent customer service!Melinda R. | Overall Experience
El cliente no dejó un comentario.Kelly E. | First Impressions
El cliente no dejó un comentario.Randy H. | Overall Experience
Fast friendly service. Best U-Haul experience I have had. Please keep up the great customer service.Celeste V. | Overall Experience
El cliente no dejó un comentario.Nirav P. | First Impressions
El cliente no dejó un comentario.Alicia F. | First Impressions
El cliente no dejó un comentario.fatima h. | Overall Experience
El cliente no dejó un comentario.Geremu H. | Overall Experience
El cliente no dejó un comentario.Celeste V. | First Impressions
El cliente no dejó un comentario.fatima h. | First Impressions
I had this unit for 5 years and I absolutely loved the staff. Everyone took great care of me. Jeremy helped me and always put me as a customer priority. He has real leadership quality's. Thank you uhaul for everything y'all have done for me!Natasha T. | Overall Experience
El cliente no dejó un comentario.RONALD FRANCIS D. | Overall Experience
I purchased this storage unit online and the process was quick and easy. They even included a lock which was waiting for me in the unit...perfect!!Adam K. | Online Move In
Thanks sincerely.JOE N. | First Impressions
El cliente no dejó un comentario.Regina D. | First Impressions
The staff are wonderful!Katherine M. | Overall Experience
El cliente no dejó un comentario.John P. | First Impressions
I would have given an excellent BUT, I need the business name not my person name on the account. I asked it to be in DNA Analytical can you change this?DNA Analytical Services L. | First Impressions
El cliente no dejó un comentario.Michelle P. | First Impressions
The most friendly people here. They went out of their way to help me more than once. Could not have asked for a better experience.SUSAN F. | Overall Experience
This Uhaul is an excellent location. I spend a lot of money their on rentals, boxes, and supplies. The staff is always friendly, helpful and respectful. Great spot that really helps my business grow.JACOB P. | Overall Experience
El cliente no dejó un comentario.Paul D. | Overall Experience
We came in with 26 foot U Haul dollie with car. Had to go to different location to drop off dollie. Camme back ,unloaded into storage, had to pay the onloaders extra plus the driver extra, total of $ 100.00. That was not a gpod experience. Would like my $100.00 backHANNA D. | First Impressions