Comentarios de los clientes para U-Haul Moving & Storage of Spring Valley

the ladies were very helpful, and courteous

The person that helped me was very nice.

This was robbery. It was cheaper for me to move my house than to move a desk. The last time I ever use u haul.

Friendly and informative

Thank you!

Staff nice and polite. Good location and affordable storage units.

Friendly, courteous staff. First class truck. A pleasure to rent here. Highly recommended.

Fix the reservations. I placed mine online and got three emails saying it would be ready and at a certain location. Got there 20 mins early and they couldn't find my truck. Ended up going to another location and was 40 mins late

The rep that handled my check-in at the Spring Valley location was very professional and accommodating. Great job.

All good 👍

It seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.

I am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .

All was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.

Michael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.

Everything was perfect.

From the onset, this was a polished, polite, and professional crew. I was impressed by how deftly they managed to maximize social distancing and therefore maximize customer safety. They even wiped down the truck cab, before handing me the keys! The return process went just as smoothly. All-in-all, this was a completely 5-star experience!

Great service!

You don't need to do anything everything was great thank you so very much.

I rented the 26 foot truck with a $50 reservation guarantee online and they did not have it and gave me the 20 foot truck. Instead of giving me $50 off, they gave me $10. That's either the uhaul location not following through or false advertising. Also I only drove the truck around 26 miles yet I had to put 13.5 gallons of fuel to get the fuel gauge at the same mark at when I rented it. Something must be wrong with the gauge because I doubt the truck gets 2 miles per gallon. I'm totally unhappy with this rental and would like some refund that I feel is due. Anthony Clark 858-349-9848 steel6xchamps@gmail.com

It took almost and hour to checkin because there was one worker and 7 people waiting. I was never told I needed a lock for and the back of the truck and had to find one at 6:00pm at night.....very very upsetting and frustrating. I want to speak to the manager for a partial refund.

Your roadside assistance is the worst it took them 6 hours to come unlock the truck and claimed they were there when they weren't worst experience ever waited in cold alone w a full truck for 6 hours all night long didn't show up until 6 in the morning it was scary and cold and I was alone and mentioned that several times but still didn't move any quicker the worst

Everything was beautiful!!

This location is great & Evelyn is awesome as a representative of U-haul. But, regarding the U-haul business when trying to set up an account and reserve a 10' truck - terrible! (And this ulus being polite) I showed up at a site on University avenue for a Sunday pickup of a truck @ 10:00am - no one there! Called the U-haul number and they wanted a copy of my drivers license & a photo of me as proof I was there at the location and while they were verifying my id they asked for another telephone number to verify???? What is that all about. While waiting for the verification I decided to look at the key boxes on the building , and everyone of them was unlocked - and not one key!!! Then I'm told after wasting time (an hour) that this location doesn't work on Sunday's. I'm glad I got in my car and drove to the Jamacha location where I got service. Never will recommend your satellite systems, even those that are located a gas stations - staff & services at those might as well not exist!

The staff is very excellent. They always take care of everything.

The lady who help me was Awesome such an blessing to have had her help me

Have more staff on hand so that both the phones and doors can be covered.

I really appreciated the kindness and professionalism of the Uhaul representative. She was very professional and nice.

Accomodable easy to get in,wide access.thank anyway

No cigarette smoking in vehicle's should be aloud and trucks should be clean.

Thank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!

Customer service has always been top notch.

The people who work here are helpful. They are also very nice! Uv

Excellent customer service I was content!!

Please repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.

Needed to change pickup time and got stuck on hold for over 15 minutes each on both your 1-800 number and the number listed for the location. When I got tired of wasting time and went to pickup the vechicle, I mentioned what had happened. They told me you needed to push #2 to get thru to the office, but this was not on the website and or made clear on the phone tree. Also, I had tried calling another nearly location to see if they could give me a better number, when I mentioned this at my branch, I was told that the other location should have been able to look up my rental and note the change in pickup time.

The mileage rates are ridiculous! My mileage cost was more than the truck rental.

Excellent Knowledgeable employee

The person that helped us was great and quick!

Awesome

great management staff

Not professional at all.

I fond the website somewhat difficult, ie I wanted an earlier, but not unreasonable, reservation time than was offered.

Big props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!

They have an excellent service, I can only say that they stay that excellent.

I reserved a 20 foot truck at a certain time and they called the day before and said they didn't have that size or that time. So I had to get a smaller truck and make two trips which cost me double in mileage. Maybe that was the plan all along. Next time I will do my research of other trucking companies.

Very helpful friendly

Lirio was very helpful, friendly, patient and answered all my questions. Excellent customer service.

Called for prices and was able to pick up within 20 minutes. Very helpful customer service reps. Didn't wait long upon pickup or return.

Nothing for me it was a great experience everything I needed was ready and available when I needed.

Outlets where not working, the brake of the 26 footer rented was a mess.

I requested a 26ft truck. When I got there they said they did not have that one available. If it's not available you shouldn't make it an Option. I did not fit all my stuff inside and will not have to get my parents truck to finish moving.

Head and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.

Service was excellent but the trucks window was broke that's what the attendant said I guess when they fixed the window they didnt ge tut all the glass up

My U-Haul was dirty, you would expect due to the covid 19 it would be clean. The drivers window was hard to roll up. The truck kept jerking and trying to catch up with the speed. ( not a mechanic so not knowing the correct language) Poor service explained to the employee behind desk and seemed to give me some excuse on the truck.

Good job thank you

Second time renting a truck here and I will come back again great costumer service

I will be back again to use their services

Parking sucks and staff is very slow. A loud phone rang for an extended period without anyone answering it making communication difficult.

Nothing, everything was very good and customer service was very good too.

More time to access

I have a complain, you charge two time for the truck rental so return my .money back before I take legal action. Call me if you have any question.

Great service experience, friendly and efficient...

Attendants are exemplary.

Get customer service

Real easy to do go in get truck and do what I had to do and return was as easy. Professional staff,polite an d knowledgeable 5 star. Thank you

I waited for 20 mins in the office alone before an attended came into the office and I was instructed to check the van out online without any other instructions other then the keys being passed to me. When I returned the vehicle the other attended came out checked the van back in and that was basically it. Not information exchanged on Price or where to find my receipt. I asked would I get it in an email or......... I figured it out myself.

This location was by far the best and easiest to rent from. The staff was professional and very informative. I will only rent from this location in the future. Kudos for making my move a great success!!! Thank you all so much!!

The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.

Great

Thank you for all your help and understanding to my situation.

1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.

Thank you for your service.

the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.

Suck

Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there

The Employees we're very attentive very professional every one I can in Contact with Thank You

very business oriented and trustworthy

The staff was very very helpful and i would definitely recommend this storage facility.

Storage room smell and they are rats in the ceiling.

I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.

Great Service.f. Lidio and everyone else Thanks

Office personnel was very professional and friendly. The units and grounds were exceptionally clean.

Thank you so much for your services..... I really appreciated the awesomeness of your staff

Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.

Very helpful and friendly staff

We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!

Michael is wonderful!!!

The employees are very helpful and always willing to help! I feel that the storage is safe and secured.

Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.

You got it good attitude and you handle it as a professional.

Awesome employees great service!!!!

They helped us out were courteous and friendly

👍👍👍

Very satisfied with service and staff always available to answer any questions clean location

The was very nice and helpful

This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.

The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.

A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.

Excellent simple friendly thats how it should be during any move thanks for the fast service

The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!

Employees were professional and very friendly.

I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!

My experience with Uhaul Spring Valley was a good one. Thank you!

Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!

Excellent staff!

It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.

While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!

good job

I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.

no problems.

Staff always helpful.

Good

It was a great experience

Service was excellent with an upgrade to a larger storage room we were in and out in record time.

Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez

Staff is very friendly.

Andrew excellent. Lirio excellent and everything excellent. Thank you.

Thank you

I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before

Wonderful staff excellent service. Thank you.

It was convenient, your staff was helpful, and took care of my needs fast.

The process of renting a uhaul was easy and convenient.

Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac

I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused

As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))

The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa

My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.

I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.

Facility location was very convenient, good value for money on rent, very pleased with payment terms.

The facility is clean and the folks who work there are helpful.

The staff were friendly helpful to me .

I would have liked extended hours on weekends but other than that, all was great

Thank you

The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn’t for that I would have never moved my belongings to another storage company.

Thank you

Keep up the good work guys