El cliente no dejó un comentario.
Alessandro M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
No comments
RODOLFO Z | Overall ExperienceThe service was great, it was a pleasure doing business with them.
RONNIE RAlways so clean and they are always so professional and treat you like family. I would definitely recommend all my friends and families to go to Spring Valley U-Haul.
Karima W | First ImpressionsMore parking. Customer service at the office was excellent.
Gonto JThank you so much in our time of need. We were in a house fire and we needed a place to store a stuff that made it. They won't let us stay there . The whole building has to be remodel. Again Thank You
teresa c | First ImpressionsTHE EMPLOYEES AND MANAGER WERE GREAT....I LOVE U-HAUL!
Pink D | Overall ExperienceIf I have to move anything I'll use it again THANKS SO MUCH
MARY S | First ImpressionsThis was an excellent experience. Every single employee was super helpful and considerate!
Jason F | First ImpressionsThe management and staff went above and beyond after employees at another location were rude disrespectful, and didn't honor any of the set appointments again this location is did an excellent job with customer service making me experience good and taking care of people, especially when people go through very hard times when they're moving they're not always fun and games. Some of them are very serious situations as this one was and the staff was accommodating.
NICOLE T | First ImpressionsThe app was some what a problem
VALENTINE MYoung lady at the counter was so kind and pleasant to deal with. Moving is a stressful situation and my uhaul and storage experience was a breeze..Thank you for everything!!!
THOMAS FGreat atmosphere and staff
angela t | Overall ExperienceMicheal was awesome.
LUIS M | Overall ExperienceStaff at Spring Valley location (Alicia) asst. mgr is AMAZING customer service and is so helpful!!! Love them here!!!!
ANGELA W | First Impressionsgreat customer servive
JORGE AStaff was extremely knowledgeable & accommodating. My experience was very good
Anthony f | Overall ExperienceIt's great, just bad Internet.
RONNIE Reasy vehicle and storage rental
JOSE CMichael went over and beyond to make my experience pleasurable and worked with me on the storage units. Explained in detail and broke down all cost regarding the rental truck and storage unit. A pressure to work with.
DENISE C¡Gracias!
SERENE NThe only thing that I didn't like was every time that I went into my storage and opened the lock when an alarm went off. Even though I did put in my code to get into this storage itself
Megan B | Overall ExperienceGive the workday raise, they gave me excellent service! I will definitely be back again.
BRANDON PExcellent customer service!!!
AWOT TThe U-Haul employee who made the registration for me was very nice, helpful, and quickly understood what I needed, offering me the best products for my requirements.
JORGE RFriendly staff and the location is safe and convenient!
HENRY U | Overall ExperienceBoth girls at front desk were very attentive, informative and friendly. A pleasure to talk to them.
JOSE M | First ImpressionsThis the best staff I have ever had the pleasure of working with, The Manager was always helpful and one of the staff (African=American girl) was helpful, pleasant and a joy to work with, your company is extremely fortunate to individuals like the Team there at that location.
Derek t | Overall ExperienceFast and easy Unit rental
Daniel H | First ImpressionsI believe this is the first time a team member takes a picture of me. I understand it's probably new policy but just not what I expected when picking up the cargo van. Other than that, amazing customer service.
JOSE RMe trataron muy bien, me hicieron sentir cómo amigos, gracias !
MARISA T | Overall ExperienceKeep up the great work!
TYRONE JGood service.
Celia RLove the staff you got a great teamm
BARBARA R | First ImpressionsNada
SHURLETTE HThe storage that I am renting has a big torn at top of ceiling can I have a discount I have never rent storage like that before
Shurlette H | First ImpressionsThe app didn’t work when I tried to check my truck back in, even with multiple attempts.
ALISSA MNothing the people and service were great.
RONNIE RTruck was really old Truck didn't feel safe It Shake while driving
Eugenio VThank you Michael and staff for the hard work and going above and beyond to make sure they provide an excellent service.
Sharene D | Overall ExperienceAlicia was always amazing and super helpful! Very understanding and accommodating! Every time we came to the storage, she was a breath of fresh air and always ready to assist in all ways! Thank you so much Alicia
Joan C | Overall ExperienceKeep Alissa (or was it Jalisa? My apologies) and Javier! They're a great team.
LUDANE SVery good
Ronald W | Overall ExperienceU-Haul was one of the best experiences I have had when it comes to storage. Will be coming back if I have to.
Nydia M | Overall Experiencethank you but it’s so expensive rate and not easy convenient to move stuff no elevator
Rowena R | Overall ExperienceLights needed
Suzette P | Overall ExperienceI've had a storage unit with U-Haul for almost 3 years, and have no complaints. The staff have been more than helpful whenever I needed help. I couldn't of had a better experience knowing my belongings were safe and secure.. Thank you U-Haul for putting my mind at ease knowing my things were safe and protected at all times, and offering help when it came to payments being late..
ARSENIA R | Overall ExperienceThe office attendant was very helpful.
CARLOS MNothing it was great.
RONNIE RMi experiencia fue muy bonita muy agradable excelente atención y si lo recomendaría y aparte pues bien económico
Ana A | Overall ExperienceOne thing I know about running a business and keeping it successful, is how you make a customer feel. For the first time EVER I had the store manager call my number and the number I gave to verify that it was actually a number of someone who knew me. My wife was the person that was called and thought it was very weird and had the same thoughts about the experience that I had. This will be the last time going to that location. I will say that the manager gave a reason why but from a customer perspective their is no trust and customers go to places they trust.
JOSHUA PEverything was great, they treated me with respect and they were very professional.
RONNIE RI have used other storage facilities (PUBLIC STORAGE) in El Cajon, it was a Huge mistake, using them, they allowed druggies to hang around and come in and out, I had my things stolen ( a life time worth) they said, there was nothing they could. .... All this lead me to find UHAUL storage in Spring Valley. This is the best place, Mike is attentive and all the girls that work their are friendly and helpful, I have all good things to say about this place.. If you need a safe and clean place to store your valuables, come here.
VANESSA M | Overall ExperienceGreat experience, staff was kind and helpful!! I would HIGHLY recommend this U-Haul Location!! Thank you!
TRIEONA G | Overall ExperienceMichael and his team have always been so helpful and make the extra effort, for a storage facility to feel like a neighborhood.
Kathryn M | Overall ExperienceThey did an excellent job.
Jazmyne TThis U-Haul place is very clean and the staff especially that young black girl I don't remember her name she is the best friendly helpful person I have ever did business with very professional The other storage place do not have personality I would refer everyone to this U-Haul place anytime Thank uall for being #1 U-Haul storage place May God continue to Bless Uall forever
SHURLETTE H | Overall ExperienceThe truck tire pressures were dangerously low, the truck was filthy dirty, and when I returned it (1 hour early), there was a stalked UH van in the driveway and I was unable to bring the truck into the UH driveway or parking space. And the desk attendant yelled at me to fix it! Unbelievable. Never again.
DANIEL AHelpful staff, excellent equipment.
VIRGIL AFast and easy
SANDY GEverything was good, only that was odd, you couldn't get in to the office because the gate was closed and they didn't have a walk in door for pedestrian.
RONNIE REverything was as to be expected and more thank you u haul for helping me to move my things.
MELINA VAbsolutely no complaints. This team is always awesome and go above and beyond the scope of work with vehicles that I can trust. The service is exceptional. Lots of thanks.
NEYRA GThe Gentleman that helped me was a great help n supportive of my situation I had going on, God bless him
Joel MThis is absolutely the BEST customer service I have received in a while. EXCELLENT in every way.
Florence NThank You for all of your assistance.
rebecca w | Overall ExperienceEverything was great when picking up the rental. Returning it through the app was a different story. When trying to return the rental the app crashed on me 3 times while trying to submit a picture. after that I finally saw a button that allowed me to bypass the photo. I ended up leaving my bag inside the rental but the employees were very prompt with retrieving it.
Orlando AI want to Thank the Team at Uhaul for helping our family move on a budget. Awesome staff and Coustemer Service.
Rebecca WGreat service with a smile, easy, thx, God bless
Joel MRuth was very nice and helped us out with fork lift and picking out a storage unit. Leticia was very nice as well. Good job
David a | First Impressionsgreat prompt service at 7am
william cIt was clean when I got it.
Destini SNot pleased with the monthly price!
Edward F | Online Move InAwesome crew
JOEREEN E | Overall ExperienceVery helpful in every way possible
Wilbert S | Overall ExperienceIt was perfect
saad kThere was someone living next to my storage unit. They had a dog and it pooped around near the storage units
Roberto G | Overall ExperienceExcellent service! The girl who helped me was very kind and explained clearly everything I needed to know. excellent service! I wouldn't go anywhere else.
Iris VNothing. All great 😃
Scott MHad a bit of confusion on using the App. But Michael the Manager went that extra mile to assist me and help me out. This is one of the cleanest U-Haul areas I've seen and I got a new truck which made it better.
Barbara MOur decision to rent the truck was last minute late Sunday afternoon, and your store and helpful clerk was able to assist us quickly and efficiently. Gracias.
Tara SIt was one of the best experience I ever had, the employees were fantasticly nice and helpful
Nohra L | Overall ExperienceI never had any problem. Thank you
ELENA W | First ImpressionsEverything were over my expectations. Amazing team and excellent customer service
Jose AAlicia was great! Kind, quick, professional.
John TMichael and Ruth are the best!!! Excellent and respectful staff!!!!!
Raheen A | Overall ExperienceEasy ordering a storage space. Very easy closing out an account, hassle free.
JOSE C | Overall ExperienceOutstanding customer service. Easy process online to schedule a rental, easy return of rental.
JOSE CMy van is in the shop for repairs at the moment and uhaul has kept my buisness running flawlessly. Thank you Uhaul! Staff have been excellent to me. Friendly service makes a difference!
Robert HVery helpful worker
HECTOR B | First ImpressionsStaff Alice was very nice & helpful , she deserves a raise
Nicollette J | Online Move InNothing I can think of right bow.
Alice FAbsolutely nothing! So much better then the Lemon Grove site. That site is a nightmare. I was so impress with the overall experience. It was unbelievable. I must admit I had prepared myself for drama (based on my last experience) but the service was absolutely superb.
Gary WMicheal is absolutely AMAZING! He is so courteous and patient no matter how busy it is in the office.
Tina C | Overall ExperienceYour costumer service was excellent!!!
Alma RAwesome
IVAN M | First ImpressionsNeed to tak care of water, always water at my storage lane even no rain.
Shoban B | Overall ExperienceNice people and very accommodating. Thank you for all the employees. You guys are awesome!!!!
regina rOutstanding customer service!
Eugene F | Overall ExperienceThank you for your service.
GILBERTO E | Overall ExperienceThe receptionist at the facility was amazing, she was helpful and very professional and quick to process. She was also very knowledgeable.
Nadja PGreat customer service workers were very polite and professional Thank you Laura
Laura PHad to go to a second location. First location was not good. Second location was better and helped
Eliezer REverything was excellent . Thank you.
Norma TThey were really good, very respectful, very helpful and very communicative
Seydou D | Overall ExperienceStaff was always pleasant, nice and accommodating. Will definitely recommend to friends and family!
Rhiannon N | Overall ExperienceIt was an great experience
ANGELIQUE AI have not used the facility during the access hours yet except to purchase my unit and van.So the answer to that question I had to say yes. and I'm not quite sure if I have access 24/7 or just during working hours. But I will find out soon. Also, I feel the pricing for the facility is a bit high but it's convenient and not far which makes it easier.
lakia h | First ImpressionsSpiders crawling inside so I left.
Rashanda L | Online Move InThis lady in the front desk RUTH wooww very nice and helpful person very hard working person 👏 she help me a lot
moises G | First ImpressionsDidn't like how every year it went up. I signed up with a price that brought me to you but it seems you decided to increase the prices. Ao it for ed me to close it out and go somehwere else.
Benjamin M | Overall ExperienceServicio al cliente de excelencia.
Jacquilin LExtremely limited parking, but other than that, this location is good. The app is absolutely useless - could not complete the check-in process through the app or the website. Luckily, the office staff were available to perform the check-in. Four other people were waiting for check-in because of various problems with the app (couldn't verify location even though location sharing permissions were correct, couldn't scan ID, email and/or phone number were "already in use", etc.). Luckily my reservation was during operating hours. I definitely wouldn't trust the app to work for an after hours rental.
David WAll good except the alarms going off every time we're there. For no reason.
barbara s | Overall ExperienceThank to Mr. Desouza! Very helpful and respectful.
Eugene FService Rep provided "outstanding" service.
robert cThe reservation was easy and staff was friendly. Gracias
patricia mGood customer service.
Janette ZThe staff was very helpful and friendly. Assisted and answered all my questions. I got a storage unit. The facility was very clean. Inside and out. Spring Valley Facility A.Flores
ANA F | First ImpressionsNada
Juan EThe manager at this U-Haul storage is amazing! He is always friendly, and greets his guest with open arms. He is a professional and he will provide you with all the help you need. Every issue that I have encountered, my problems have always been resolved. I would highly recommend this location to anyone who is interested in moving.
KRISTINE N | First ImpressionsThe manager, OF, This Facility Is Always friendly and willing to help
yessenia m | First ImpressionsBueno
VICTOR L | First ImpressionsAll of the employees were extremely helpful and nice.
VINCENT S | Overall ExperienceEverything was well done very friendly worker
dorothy hthe staff are very friendly and helpful…
jose r | First ImpressionsThere is no improvement in my eyes. The experience from U-hual compared to where I was going to end my contract with public storage was the difference between night and day. I wish I would have known more about your storing facility and also before I paid others to move me. Lastly I want to say that the workers that worked on Saturday morning and afternoon are definitely above average deserve raises and will always receive my praise for the way that I was treated and their professionalism
JACQUELINE Bexcellent and responsive service, thank you
OSAMA O | Overall ExperienceThank you to Michael. He was very helpful!
DENISE M | Overall ExperienceThe Black girl at the counter was super friendly, helpful and CUTE!!!
Shaun E | Online Move InMichael the facility manager is a very nice and polite individual making the experience very special
ROBERTO V | Overall ExperienceMy only concern is that me and the helpers that I had on July 29th was that the forklift did not work and we had to manually move all of that heavy furniture down the steps that could have cost us injury we were told that we had to put the property back and I needed to move it that day that was my first concern my second concern what's that I have been many that spot for a little over a year and you guys went up on the price twice my thing is if you rent in my mind if you want to keep a customer you don't want to raise the rent because you can lose customers but overall the place is clean quiet and I didn't have to worry about no one stealing my merchandise and yes I would recommend but make sure equipment is ready and working for customers
Tamika H | Overall ExperienceToo expensive
Diana C | Overall ExperienceForklift operator was very friendly and accommodating. He worked very well with us.
MARK E | Online Move Invery good attention and service thanks Ruth
jesus n | First ImpressionsI am 60 yrs old a d this was the first time I had had excellent service I just gad a crisis and I was crying and very upset. But, have to say the gentleman who helped me was very kind. THERE ARE NO WORDS TO EXPLAIN HOW HE MADE, MY EXPERIENCE WITH YOU OUT OF THIS WORLD. ALL THE KINDS WORDS EVER WRITTEN DESCRIBES THIS GENTLEMAN. This the first time I had a excellent experience. The staff every time I was at the property was superb. This man deserves a raise for his excellent customer service. Kim Duenez PLEASE THANK HIM FOR ME
Kimberly D | Overall ExperienceVery friendly helpful people. The place is always very clean including bathrooms. Very professional. Michael is a great guy always helps us out with any problems. That's what we like to see. Friendly people who greets customers with a smile and great attitude. Treat others the way you want to be treated. With kindness and a smile. They're free !! Thank you for great service. May God bless you all Maluifale Sola G58
Aleipata S | First ImpressionsThe customer service was excellent. I do not remember his name but he was Consider,understanding, helpful, appreciative and most of all excellent communication with his customer service. I have never been a storage facility that had his skills he deserves a raide.
Kimberly D | First ImpressionsVery satisfied with everything. Thank you .
Lolita B | Online Move InRuth and Manager were very helpful and respectful.
Elisa C | First ImpressionsDidn't receive a notice that my bill was due until it was past due and an overdue payment was charged to my account. A notice of payment would have been appreciated and would have saved me from late charges.
tommy m | Overall ExperienceManager very rude we were locked in and then treated like garbage they never did a walk thru in the evening I didn't want to set off alarms so I stayed hoping someone would come no one did till manager came kicked the door n yelled at me like some enemy
Rosa S | Overall ExperienceI was concerned that my lock was cut off when I came to empty my storage.
OZMARA g | Overall ExperienceI appreciate the friendly and professional staff.
RHONDA B | First ImpressionsI don’t know how I would have managed if it wasn’t for Micheal.. Awesome staff
Gail N | First ImpressionsThe only problem that I had you guys kept raising the rate every 5-6 months for the first 1 1/2 years. You do have excellent customer service
Lolita P | Overall ExperienceMicheal and Ruth very nice
YVETTE M | Overall ExperienceI will use uhaul again and would recommend to my friends.
Ronald W | First ImpressionsThe manger super Nice !!
Oshanay G | Overall ExperienceThe Manage Michael is awesome and attentive to his customers needs. I will always use this uhaul location due to Michael and his friendly staff.
Ruby M | Overall ExperienceI do wish that we could have accessed our unit earlier than 7 am because there were several times that we had to wait around until 7 to get our belongings and then we had a two hour drive to our house. So it really set us back for the day. But other than that it's a great storage center.
Chelsea R | Overall ExperienceThis rating is specifically for the employee who helped us. She showed us to our unit, and helped us load with the forklift, twice. She worked the evening shift around 6 p.m. on 11/28 (apologies that I don't know her name!) and was so friendly that she made the stress of moving a little less. Thank you!!!
ANDREA Z | First ImpressionsHaving no elevators at the facility made it difficult getting items in and out of storage.
Bryttney s | Overall ExperienceGracias
Gilberto E | First Impressionsexelente cervicio
JOCELYN A | Overall ExperienceThe price increases were often and cost us quite a bit extra. When we got the unit in November of 2021 it was 175$, when we ended it was 190$… quite a large jump in just about a year.
Charlotte B | Overall ExperienceOverall good service and friendly staff
annette p | Overall ExperienceYour staff memeber who serviced me, Alicia Thompson, as it reads on the reciept, the young African American woman, with the cute short hair. She was awesome! She was very helpful from the moment I walked in, knowlegable and very patient as I had changed storage sizes and was super confused with what I needed. She answered all of my questions deserves kudos for her service! Thank you, and I appreciate it! Also, her co worker with the cute pink chair was super helpful and kind, she was very informative, and friendly as well! Thank you both!
Shawna E | First Impressionsbuen servisio pero en lo que te piden la information muy lentos entiedo,tal vez por falta de personal
luis r | Overall ExperienceI am pleased. Thank you.
laurence h | First ImpressionsThe four stars reflects cobwebs staining Rust and potentially some water seepage at the base of our unit The personnel were friendly and those in training seem to be potentially good team members Michael was excellent
robin e | First ImpressionsVery friendly and always helpful. By far the best storage facility experience I have had . Thank you .
Shawn D | Overall ExperienceMe atendieron muy bien el Manager, Luis y Ruth Thank You very much. Esther Avila
Esther A | First ImpressionsRuth Gonzalez was an absolute GEM. She went above and beyond to help our storage needs. She took the time to explain stuff we had doubts about and was extremely helpful.
MARLENE C | First ImpressionsI don't have anything to say
Annette G | First ImpressionsI'd like to recognize Alizar for being courteous and helpful when I was moving out yesterday. I also appreciate the manager Michael Desouza for corresponding with me via email when I gave my 30-day notice. The service has always been good with facility and your staff. Thank-you.
Theresa H | Overall ExperienceRente este lugar por casi 4 años . Siempre que fui me trataron con mucho respeto . Me da nostalgia haber dejado Uhaul pero se que si algún día necesito otro storage no dudaré en regresar con ustedes . Muchas gracias por sus servicios.
Betzabe T | Overall ExperienceWker were very polite,& friendly, & answer all my questions. Good job. Give u a 10. Thank you so much.
Rebecca T | First ImpressionsTelephoning the general U-Haul customer service 800# phone was A NIGHTMARE. Hours on hold and often disconnected, or no one answers the phone, requiring repeated callbacks multiple times. The chat: nobody ever answered the chat. The email: it took 2 weeks for general U-Haul customer service to respond to an email. When they responded it was completely inadequate.inadequate. The staff at the lemon Grove location are bumbling idiots, when we finally got through to them on the direct line they were so bad that we elected not to store anything at that location, or have any business with them at all. In contrast, Jamacha road/Spring valley location manager Michael and his assistant Francisco are very responsive and always answer the phone and respond to emails promptlywhen they can, much of the time.. All Spring Valley staff were very polite and attempted to be accommodating. However do not expect first class service from any U-Haul person. They do not comprehend the concept of first class. Be prepared to wait long periods of time for every little thing, U-Haul does not respect your time at all. In addition they repeatedly attempted to make charges on my credit card which were not authorized. Fortunately I have a credit card that I keep with a balance of $10 so that all such an authorized charges are refused. I recommend this to you, the general public, as well because apparently it is general policy at U-Haul to make unauthorized charges on your credit cards or debit cards. In the event you ever get through to the general U-Haul administrative customer service do not expect them to tell you the truth. What they tell you on the phone is NOT reflected accurately in the written statements. Be SURE to do a print-screen of anything that you see on your account web page, because they will arbitrarily increase or decrease amounts at any time (even retroactively changing quotes) including adding unauthorized charges, as well as undisclosed charges, without consulting you, the customer. Frankly I don't know how they stay in business with these fraudulent business practices. Again this is primarily a review of the general U-Haul company customer service not the Spring Valley location who made many efforts to be accommodating. If you are forced to use the U-Haul company I do recommend the Spring Valley location. However, if you can avoid U-Haul in any way shape or form, I would strongly suggest that you do your research and select a different, small storage company who has excellent reviews, unlike Uhaul. If you are absolutely forced to use a U-Haul location for any reason, this location was very clean, well lit, well run, and secure. That does not sufficiently balance out the horrible general U-Haul phone company administrative "customer service' at all.
V T | Overall ExperienceThank you Spring Valley Uhaul for being here fir our storage needs.
Paula F | Overall ExperienceVery clean and secure
Charles G | Overall ExperienceBeen customer 6 years This facility is awesome No complaints They are top line storage Never no dust dirt bugs Amazing
Sabrina H | Overall ExperienceThis is a one stop shop storage for all my packing and storage needs. The lobby, restrooms and facility was exceptionally clean and organized. Staff members went above to accommodate my needs. Customer service was way above star quality and the GM was the first to meet, greet and assist from start to finish. He is a doer and someone who has put together a DREAM TEAM. I am a loyal customer because of the exceptional high quality customer service that the GM gives. Thank You Spring Valley Storage Location for all that you do and for always reaching and going far above and beyond the expectations of your clients from start to finish. GM Michael D you are a great leader! I am very happy. Grace and Peace, Dee Dee Summers
DOROTHY S | First ImpressionsThe staff was really helpful and very kind!
Gregory W | Overall ExperienceVery friendly and helpful.
Marcos G | First ImpressionsLas personas en la oficina me dieron un servicio excepcional: Contestaron todas mis preguntas, muy educadas en el uso del Idioma español y muy capacitadas en el uso de todo el mecanismo del negocio. Estoy muy satisfecha con todos los servicios Gracias mil por darme La Paz de k mis pertenencias estuvieron bien cuidadas.
Maria A | Overall ExperienceThey were all very helpful and courteous I will definitely recommend this place Thank you
Lucy P | Overall ExperienceI've used this storage facility for almost 2 years. The staff were always helpful and friendly. The storage unit was perfect in size and within my price range and served its purpose which was storing my father who recently passed aways belongings. I only moved out because I moved into a house where all his stuff could fit into our garage. A couple times my auto pay was rejected and I incurred late fees. But as soon as I paid the manager Michawould always waive the late fees. I recommend this storage facility to anyone looking for upscale professional service and atmosphere.
Jeanetta J | Overall ExperienceLovely staff.
Rosely M | Overall ExperienceAll is well
AVALIN S | First ImpressionsGreat people working there thank you all
Judy W | Overall ExperienceEveryone was polite and very accommodating to me when I got the storage I was unable to use it because I could not go down or up the steps I needed one on the upper level but I had a wonderful experience with the person that helped me with my stories thank you and you have a blessed life.
Gail M | Overall ExperienceThanks for all your service,I’m very happy with you guys.
FROILAN V | Overall ExperienceVery accommodating, and nice!
CHRISTINA L | First ImpressionsOne employee would say one thing yet another would say the opposite. I experienced this three times, frustrating.
ALMA D | Overall ExperienceUhaul online booking offered a space that was unavailable- a 7x10 ground floor unit. That unit was NOT available at this location. The staff at the location were very helpful in fixing that mistake.
Kevin G | First ImpressionsGreat customer service!
Leticia C | Online Move InStaff was very helpful and nice
Bianca P | First ImpressionsTodo muy bien y muchas gracias portodo si algún día nesesite un estor regresan ustedes gracias portodo
Juan R | Overall ExperienceGood experience. You may want to add more “check-in” card readers.
jua s | Overall ExperienceYour staff did an amazing job. She was extremely helpful and had great customer service.
Janel k | First ImpressionsStaff was extremely helpful and friendly. Location convenient. We had 2 units there and would definitely use this facility again!
Pamela W | Overall ExperienceBrianna and the gentleman with long hair and beard (sorry didnt catch his name) both made it a wonderful experience, super helpful like always. I've chose to store my belongings there because multiple friends have recommended the place and have used it as well. i will be telling my friends too
JUAN V | Overall ExperiencePrecios razonables y personas muy atentas
everett J | First ImpressionsI truly appreciate being able to store everything at Uhaul. Initially it was only supposed to be a few months, but we couldn't find a place, the pandemic hit and then we were living in a hotel. Knowing that my stuff was safe in storage really gave me peace of mind during a really difficult time. I really appreciate the black lady at the front desk, she was always helpful, kind, understanding and went above and beyond every single time.
Shawnnie W | Overall ExperienceBuen servicio al cliente
Norma G | First ImpressionsStaff are friendly and professional
MARIA R | First ImpressionsMy storage unit was cancelled and given to another customer that walked in. Tom was unbelievably not helpful and rude.
Anne O | First ImpressionsN/C
Anthony J | First ImpressionsThank you! You were there in my time of stress and you all made my life easy!
Silvia N | Overall ExperienceVery friendly and helpful staff . The check in process was uncomplicated . I was really pleasantly surprised. 5 Stars all the way . Thank you .
Shawn D | First ImpressionsNo elevator makes things difficult. But overall great.
April S | First ImpressionsReserved a unit in January for dorm move out - flew cross country to aid in move - called 3 times week prior - arrived at facility to be told they were completely full and didn't have a unit fir us - will find another option for next time. Employees were great - company is terrible
REBECCA M | First ImpressionsThanks for the staff for all the help and assistance!😃
Wilda C | Overall ExperienceGracias
Gina J | Overall ExperienceNice place
Paula F | First ImpressionsThe cost was a little bit more than I wanted to have to pay, the facility was very nice and the workers were helpful and friendly 🙂
Sandra M | Overall ExperienceAll staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.
Andrea L | First ImpressionsLydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. Daniel
Dan T | First ImpressionsRuth deserves a raise! She is awesome (=
SAMANTHA C | First ImpressionsStaff was great, but the price was a little high.
Sharlene L | Overall ExperienceThe on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn't just a day - it was weeks of issues. Emails all bounced back as well and wasn't able to access the website - super frustrating.
laurie k | First ImpressionsRecommend elevator for downstairs storage facilities.
ionia h | Overall ExperienceI was satisfied
Gina J | First ImpressionsVery convenient. The staff are helpful.Thank you Mike.
Henedina H | Overall ExperienceThe clerk work on getting me a unit down stairs
Gracie T | First ImpressionsOnly thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of time
Bridgett A | Overall ExperienceI didn't have to worry about break ins. I was happy to know that my things was a safe place.
Miecheryl w | Overall ExperienceI didn't have any problems .everything was clean and the personal was very professional thank you
EDGAR R | Overall ExperienceExtraordinario servicio al cliente
MALENA G | First ImpressionsMichael was excellent.
Art T | Overall ExperienceThe customer service representatives were outstanding.
CHARLES B | Overall ExperienceOur check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark access
Theresa V | Overall ExperienceFriendly and informative
Jacquelinei E | First ImpressionsStaff nice and polite. Good location and affordable storage units.
hall s | First ImpressionsIt seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.
Ricardo S | Overall ExperienceI am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .
Julie H | Overall ExperienceAll was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.
Carrie P | Overall ExperienceMichael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.
ELIZABETH S | Overall ExperienceThe lady who help me was Awesome such an blessing to have had her help me
Lara C | First ImpressionsAccomodable easy to get in,wide access.thank anyway
RODEL C | First ImpressionsThank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!
julia m | Overall ExperienceExcellent customer service I was content!!
miriam b | Overall ExperiencePlease repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.
Jerardo R | Overall Experiencegreat management staff
robert s | Overall ExperienceBig props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!
Jayme B | Overall ExperienceVery helpful friendly
Judy T | Overall ExperienceLirio was very helpful, friendly, patient and answered all my questions. Servicio al cliente de excelencia.
esther m | Overall ExperienceHead and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.
Corey D | First ImpressionsI will be back again to use their services
Rolando R | Overall ExperienceMore time to access
Manuel M | First ImpressionsThe guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.
louie b | Overall ExperienceGenial
Joudan T | First ImpressionsThank you for all your help and understanding to my situation.
Steve P | Overall Experience1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.
MIRIAM M | Overall ExperienceThank you for your service.
DZ A | Overall Experiencethe staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.
christopher c | First ImpressionsSuck
Janina L | Overall ExperienceGreat customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there
elizabeth m | First ImpressionsThe Employees we're very attentive very professional every one I can in Contact with Thank You
jose l | Overall Experiencevery business oriented and trustworthy
JAMES F | Overall ExperienceThe staff was very very helpful and i would definitely recommend this storage facility.
ANDREA P | Overall ExperienceStorage room smell and they are rats in the ceiling.
Luciano S | Overall ExperienceI had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.
mechell j | First ImpressionsGreat Service.f. Lidio and everyone else Thanks
jose l | First ImpressionsOffice personnel was very professional and friendly. The units and grounds were exceptionally clean.
DAVIDA M | First ImpressionsThank you so much for your services..... I really appreciated the awesomeness of your staff
debra f | Overall ExperiencePlease note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.
sonia r | First ImpressionsVery helpful and friendly staff
judith h | Overall ExperienceWe had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!
julia m | First ImpressionsMichael is wonderful!!!
Tina J | Overall ExperienceThe employees are very helpful and always willing to help! I feel that the storage is safe and secured.
ROSARIO D | Overall ExperienceAbove excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.
ANDREA P | First ImpressionsYou got it good attitude and you handle it as a professional.
Jaime M | First ImpressionsAwesome employees great service!!!!
BARBARA H | First ImpressionsThey helped us out were courteous and friendly
paul b | First Impressions👍👍👍
JESUS C | Overall ExperienceVery satisfied with service and staff always available to answer any questions clean location
annette p | Overall ExperienceThe was very nice and helpful
Ramon D | First ImpressionsThis was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.
Matthew H | Overall ExperienceThe staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.
Guillermo C | Overall ExperienceA good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a "Call Center", but I never received any call-backs.
MARGARITA C | Overall ExperienceExcellent simple friendly thats how it should be during any move thanks for the fast service
Nathan H | First ImpressionsThe staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!
novelyn G | First ImpressionsEmployees were professional and very friendly.
laura d | First ImpressionsI was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!
anna s | First ImpressionsMy experience with Uhaul Spring Valley was a good one. ¡Gracias!
Allegra M | Overall ExperienceThiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!
RICHARD D | Overall ExperienceExcellent staff!
ALYCE B | Overall ExperienceIt was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.
Amara C | First ImpressionsWhile the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!
Tiffany R | First Impressionsgood job
Edward L | Overall ExperienceI was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.
Amy K | First Impressionsno problems.
christina j | Overall ExperienceStaff always helpful.
candice p | Overall ExperienceBueno
Fadi k | Overall ExperienceIt was a great experience
LASHAWN D | Overall ExperienceService was excellent with an upgrade to a larger storage room we were in and out in record time.
christina j | First ImpressionsThank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez
Monica M | Overall ExperienceStaff is very friendly.
Vanessa C | First ImpressionsAndrew excellent. Lirio excellent and everything excellent. Gracias.
alejandro G | ReservationGracias
Gina O | Overall ExperienceI was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before
Vanessa C | Overall ExperienceWonderful staff excellent service. Thank you.
Felix S | Overall ExperienceIt was convenient, your staff was helpful, and took care of my needs fast.
ANGEL R | Overall ExperienceThe process of renting a uhaul was easy and convenient.
Christina N | Overall ExperienceGood job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac
Miguel S | Overall ExperienceI made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused
Harry S | Overall ExperienceAs everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))
Ruby M | ReservationThe staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa
Carletus P | Overall ExperienceMy only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.
TANIA H | Overall ExperienceI notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.
Asonia C | Overall ExperienceFacility location was very convenient, good value for money on rent, very pleased with payment terms.
Charles F | Overall ExperienceThe facility is clean and the folks who work there are helpful.
FRANK B | Overall ExperienceThe staff were friendly helpful to me .
Sandra W | Overall ExperienceI would have liked extended hours on weekends but other than that, all was great
Alberto Z | Overall ExperienceGracias
ALICIA C | Overall ExperienceThe customer service is extremely poor at this location. I felt very unwelcomed. If it wasn't for that I would have never moved my belongings to another storage company.
Eugene H | Overall ExperienceGracias
ALEJANDRA L | Overall ExperienceKeep up the good work guys
Alex A | Overall Experience