Customer Reviews for U-Haul Moving & Storage of Spring Valley

810 reviews

8847 Jamacha Rd   Spring Valley, CA 91977
(E Of Sweetwater Rd)

(619) 589-1693

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 589-1693

8847 Jamacha Rd
Spring Valley, CA 91977
(E Of Sweetwater Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not pleased with the monthly price!

Edward C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward C 
Rating:
5.0

Customer did not leave a comment.

SHURLETTE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

courtney b 
Rating:
5.0

Awesome crew

JOEREEN E  |  Overall Experience 
Rating:
5.0

Very helpful in every way possible

Wilbert S  |  Overall Experience 
Rating:
5.0

It was perfect

saad k 
Rating:
2.0

There was someone living next to my storage unit. They had a dog and it pooped around near the storage units

Roberto G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna R 
Rating:
5.0

Excellent service! The girl who helped me was very kind and explained clearly everything I needed to know. excellent service! I wouldn't go anywhere else. 🌷

Iris V 
Rating:
5.0

Nothing. All great 😃

Scott M 
Rating:
5.0

Had a bit of confusion on using the App. But Michael the Manager went that extra mile to assist me and help me out. This is one of the cleanest U-Haul areas I’ve seen and I got a new truck which made it better.

Barbara M 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C 
Rating:
5.0

Our decision to rent the truck was last minute late Sunday afternoon, and your store and helpful clerk was able to assist us quickly and efficiently. Thank you.

Tara S 
Rating:
5.0

Customer did not leave a comment.

Monica F  |  Overall Experience 
Rating:
5.0

It was one of the best experience I ever had, the employees were fantasticly nice and helpful

Nohra L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS C  |  First Impressions 
Rating:
4.0

I never had any problem. Thank you

ELENA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khairi M 
Rating:
5.0

Everything were over my expectations. Amazing team and excellent customer service

Jose A 
Rating:
5.0

Alicia was great! Kind, quick, professional.

John T 
Rating:
5.0

Michael and Ruth are the best!!! Excellent and respectful staff!!!!!

Raheen A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl D 
Rating:
4.0

Customer did not leave a comment.

ROBIN B  |  Overall Experience 
Rating:
5.0

Easy ordering a storage space. Very easy closing out an account, hassle free.

JOSE C  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Easy process online to schedule a rental, easy return of rental.

JOSE C 
Rating:
5.0

Customer did not leave a comment.

LAMAR N  |  Overall Experience 
Rating:
5.0

My van is in the shop for repairs at the moment and uhaul has kept my buisness running flawlessly. Thank you Uhaul! Staff have been excellent to me. Friendly service makes a difference!

Robert H 
Rating:
5.0

Very helpful worker

HECTOR B  |  First Impressions 
Rating:
4.0

Staff Alice was very nice & helpful , she deserves a raise

Nicollette J  |  Online Move In 
Rating:
5.0

Nothing I can think of right bow.

Alice F 
Rating:
5.0

Customer did not leave a comment.

Toni M 
Rating:
5.0

Absolutely nothing! So much better then the Lemon Grove site. That site is a nightmare. I was so impress with the overall experience. It was unbelievable. I must admit I had prepared myself for drama (based on my last experience) but the service was absolutely superb.

Gary W 
Rating:
5.0

Customer did not leave a comment.

robert m 
Rating:
5.0

Customer did not leave a comment.

Christine T 
Rating:
5.0

Micheal is absolutely AMAZING! He is so courteous and patient no matter how busy it is in the office.

Tina C  |  Overall Experience 
Rating:
5.0

Your costumer service was excellent!!!

Alma R 
Rating:
5.0

Awesome

IVAN M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christopher H 
Rating:
4.0

Need to tak care of water, always water at my storage lane even no rain.

Shoban B  |  Overall Experience 
Rating:
5.0

Nice people and very accommodating. Thank you for all the employees. You guys are awesome!!!!

regina r 
Rating:
5.0

Outstanding customer service!

Eugene F  |  Overall Experience 
Rating:
5.0

Thank you for your service.

GILBERTO E  |  Overall Experience 
Rating:
5.0

The receptionist at the facility was amazing, she was helpful and very professional and quick to process. She was also very knowledgeable.

Nadja P 
Rating:
5.0

Great customer service workers were very polite and professional Thank you Laura

Laura P 
Rating:
1.0

Had to go to a second location. First location was not good. Second location was better and helped

Eliezer R 
Rating:
3.0

Customer did not leave a comment.

Nydia M  |  First Impressions 
Rating:
5.0

Everything was excellent . Thank you.

Norma T 
Rating:
5.0

They were really good, very respectful, very helpful and very communicative

Seydou D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALVADOR M  |  First Impressions 
Rating:
5.0

Staff was always pleasant, nice and accommodating. Will definitely recommend to friends and family!

Rhiannon N  |  Overall Experience 
Rating:
5.0

It was an great experience

ANGELIQUE A 
Rating:
4.0

I have not used the facility during the access hours yet except to purchase my unit and van.So the answer to that question I had to say yes. and I’m not quite sure if I have access 24/7 or just during working hours. But I will find out soon. Also, I feel the pricing for the facility is a bit high but it’s convenient and not far which makes it easier.

lakia h  |  First Impressions 
Rating:
1.0

Spiders crawling inside so I left.

Rashanda L  |  Online Move In 
Rating:
5.0

This lady in the front desk RUTH wooww very nice and helpful person very hard working person 👏 she help me a lot

moises G  |  First Impressions 
Rating:
4.0

Didn’t like how every year it went up. I signed up with a price that brought me to you but it seems you decided to increase the prices. Ao it for ed me to close it out and go somehwere else.

Benjamin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heaven M  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Jacquilin L 
Rating:
4.0

Extremely limited parking, but other than that, this location is good. The app is absolutely useless - could not complete the check-in process through the app or the website. Luckily, the office staff were available to perform the check-in. Four other people were waiting for check-in because of various problems with the app (couldn't verify location even though location sharing permissions were correct, couldn't scan ID, email and/or phone number were "already in use", etc.). Luckily my reservation was during operating hours. I definitely wouldn't trust the app to work for an after hours rental.

David W 
Rating:
3.0

Customer did not leave a comment.

Tarek H 
Rating:
4.0

Customer did not leave a comment.

MARISSA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon S 
Rating:
5.0

Customer did not leave a comment.

reginald d  |  First Impressions 
Rating:
4.0

All good except the alarms going off every time we’re there. For no reason.

barbara s  |  Overall Experience 
Rating:
5.0

Thank to Mr. Desouza! Very helpful and respectful.

Eugene F 
Rating:
5.0

Customer did not leave a comment.

Angelica V  |  Overall Experience 
Rating:
5.0

Service Rep provided "outstanding" service.

robert c 
Rating:
5.0

The reservation was easy and staff was friendly. Thank you

patricia m 
Rating:
5.0

Good customer service.

Janette Z 
Rating:
5.0

The staff was very helpful and friendly. Assisted and answered all my questions. I got a storage unit. The facility was very clean. Inside and out. Spring Valley Facility A.Flores

ANA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAHEEDA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilda s  |  Overall Experience 
Rating:
5.0

Nothing

Juan E 
Rating:
5.0

The manager at this U-Haul storage is amazing! He is always friendly, and greets his guest with open arms. He is a professional and he will provide you with all the help you need. Every issue that I have encountered, my problems have always been resolved. I would highly recommend this location to anyone who is interested in moving.

KRISTINE N  |  First Impressions 
Rating:
5.0

The manager, OF, This Facility Is Always friendly and willing to help

yessenia m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea R  |  Overall Experience 
Rating:
5.0

Good

VICTOR L  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Job E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron P 
Rating:
5.0

All of the employees were extremely helpful and nice.

VINCENT S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi-Ann C  |  Overall Experience 
Rating:
5.0

Everything was well done very friendly worker

dorothy h 
Rating:
5.0

Customer did not leave a comment.

Peter T 
Rating:
5.0

the staff are very friendly and helpful…

jose r  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britney B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAOMI S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachelle A  |  Overall Experience 
Rating:
5.0

There is no improvement in my eyes. The experience from U-hual compared to where I was going to end my contract with public storage was the difference between night and day. I wish I would have known more about your storing facility and also before I paid others to move me. Lastly I want to say that the workers that worked on Saturday morning and afternoon are definitely above average deserve raises and will always receive my praise for the way that I was treated and their professionalism

JACQUELINE B 
Rating:
4.0

Customer did not leave a comment.

Melita M 
Rating:
5.0

Good customer service

Reni E 
Rating:
5.0

Good customer service.

Reni E 
Rating:
5.0

The employee Kyra was very helpful and professional and cute

JOSE B 
Rating:
1.0

Rented for pickup at 6PM sat to 5PM sun. When I picked up I was asked did I need it until 5PM. I said most likely not I should be done around 10-11AM. That was the end of the conversation. Apparently they then changed my return to 10 and rented the truck out to someone else. So while on my way at 1045 to return I get a phone call with the rep yelling at me that the return is late. I explained what happened and she said that’s why we ask when do you plain to return. I said why didn’t anyone notify me that you were then changing the reservation and it needed to be back earlier. In that case I would have kept a later return time. She didn’t want to reason with me and continued saying there was a customer waiting and I needed to get it back asap. Additionally the tire pressure monitor was broken so it was showing on the dash as was the tighten gas cap sensor. Vehicle reeked like smoke and perfume to cover up smoke.

Thomas B 
Rating:
3.0

The customer parking is extremely less than favorable. Very minimal right at the gate and very small to even park a small sedan.

Sonja D 
Rating:
3.0

I was gaslit about the damn lock code lol. Honestly! I spent 15 minutes attempting to get the word combo lock to work and when I finally got into the office to ask for help, the employee came out and unlocked it INSTANTLY. I KNOW the combo i had was supposed to be right according to the site and this mofo had the AUDACITY to roll up and unlock it and LEAVE WITH THE LOCK lmao. These fools think idk that they provide a different lock code to corporate...but then why did they TAKE THE LOCK LMAO, without letting me see it. Yalls employees are hilarious and awesome, the check out and check in procedures with them were great. BTW though, this location has the stupidest fuckin setup for the office I have ever seen. There is not a single way to get to the leasing office without already having a lease. It is completely locked behing the pass code entry required gate.

MARC T 
Rating:
5.0

Customer did not leave a comment.

janette l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksandar V 
Rating:
4.0

Good service. Driveway to street very busy.

Pete L 
Rating:
5.0

Customer did not leave a comment.

janette l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janette l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRING M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEATRICE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaina F  |  Overall Experience 
Rating:
5.0

excellent and responsive service, thank you

OSAMA O  |  Overall Experience 
Rating:
5.0

Michael at the office was kind, professional and courteous. We shall be renting from you again soon.

Pejvak M 
Rating:
5.0

Customer did not leave a comment.

CHRIS D 
Rating:
4.0

Customer did not leave a comment.

Fernando C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ski H  |  Overall Experience 
Rating:
5.0

I paid $70 total for a cargo van advertised at less than 20. I drove 12 miles, returned on time, and explained that I didn’t think the gas meter was correct because over $20 barely moved the dial enough to pass half. Will not utilize this again

Haylee T 
Rating:
1.0

when i made reservation and pick-up the van it was 49cents per mile and when i returned the van i was charged 79cents per mile.I just went to la jolla and come back to spring valley and i used 60 plus miles already.

Jay M 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C 
Rating:
5.0

My pick up location on my reservation was changed and I was given very short notice. In the future I'd appreciate knowing this information the evening before so I can plan accordingly.

Hector V 
Rating:
5.0

Thank you to Michael. He was very helpful!

DENISE M  |  Overall Experience 
Rating:
5.0

The GM was fantastic, very friendly and knowledgeable.

Hermes H 
Rating:
4.0

The Black girl at the counter was super friendly, helpful and CUTE!!!

Shaun E  |  Online Move In 
Rating:
5.0

Michael the facility manager is a very nice and polite individual making the experience very special

ROBERTO V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVYN M 
Rating:
5.0

Customer did not leave a comment.

Debra L 
Rating:
5.0

Customer did not leave a comment.

Clifton D 
Rating:
4.0

My only concern is that me and the helpers that I had on July 29th was that the forklift did not work and we had to manually move all of that heavy furniture down the steps that could have cost us injury we were told that we had to put the property back and I needed to move it that day that was my first concern my second concern what's that I have been many that spot for a little over a year and you guys went up on the price twice my thing is if you rent in my mind if you want to keep a customer you don't want to raise the rent because you can lose customers but overall the place is clean quiet and I didn't have to worry about no one stealing my merchandise and yes I would recommend but make sure equipment is ready and working for customers

Tamika H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawnetta M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

latea l  |  Overall Experience 
Rating:
5.0

Danielle was fantastic to work with

Vijay J 
Rating:
4.0

Too expensive

Diana C  |  Overall Experience 
Rating:
5.0

Forklift operator was very friendly and accommodating. He worked very well with us.

MARK E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

belvia l  |  Overall Experience 
Rating:
5.0

very good attention and service thanks Ruth

jesus n  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Leo D 
Rating:
5.0

Customer did not leave a comment.

Raquel E  |  Overall Experience 
Rating:
1.0

Would rather not leave a comment, because I have nothing good to say.

Tammy C 
Rating:
5.0

I am 60 yrs old a d this was the first time I had had excellent service I just gad a crisis and I was crying and very upset. But, have to say the gentleman who helped me was very kind. THERE ARE NO WORDS TO EXPLAIN HOW HE MADE, MY EXPERIENCE WITH YOU OUT OF THIS WORLD. ALL THE KINDS WORDS EVER WRITTEN DESCRIBES THIS GENTLEMAN. This the first time I had a excellent experience. The staff every time I was at the property was superb. This man deserves a raise for his excellent customer service. Kim Duenez PLEASE THANK HIM FOR ME

Kimberly D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD S  |  First Impressions 
Rating:
5.0

Very friendly helpful people. The place is always very clean including bathrooms. Very professional. Michael is a great guy always helps us out with any problems. That's what we like to see. Friendly people who greets customers with a smile and great attitude. Treat others the way you want to be treated. With kindness and a smile. They're free !! Thank you for great service. May God bless you all Maluifale Sola G58

Aleipata S  |  First Impressions 
Rating:
4.0

I rented a cargo van and it was very clean, did what I had to do “transport a motorcycle “,returned it on a time that I picked and don’t feel like I was ripped off. I recommend it very much

Richard C 
Rating:
4.0

Customer did not leave a comment.

Ramon C 
Rating:
5.0

Customer did not leave a comment.

Arturo M 
Rating:
4.0

Great customer service and service was excellent. Blessings to the staff and everyone connected to them.

SHAWN W 
Rating:
5.0

Customer did not leave a comment.

Felicia P 
Rating:
5.0

The customer service was excellent. I do not remember his name but he was Consider,understanding, helpful, appreciative and most of all excellent communication with his customer service. I have never been a storage facility that had his skills he deserves a raide.

Kimberly D  |  First Impressions 
Rating:
5.0

Very satisfied with everything. Thank you .

Lolita B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda S 
Rating:
4.0

The on-line check in, was not smooth. I uploaded front & back of drivers license then it asked for a passport picture. Kept asking for verifications, a representative called & asked for more verification and I declined. The manager commented that 3 others customers did not have a problem. Manager printed out contract 30 minutes later.

Cassandra J 
Rating:
4.0

The instore experience was good. Both people that I interacted with were pleasant, and the man who was there when we picked up the truck was more than willing to help and he checked on us multiple times. The truck was also very clean and of good quality. The in app/online experience was less than stellar, however. I simply didn't want to create an account, but found that you have to do so now in order to rent, so I hadn't completed the "express check in" prior to arriving; I was booking during my own working hours and I figured it would be easier to check in at the counter. Instead, I spent 20 minutes standing in the store filling out forms that used to be handled by representatives. On top of that, since I was at the store and not at home, in order to verify my identity, I had to list two contacts (who were not also on the reservation) to verify I was who I said I was. When you're on the spot and people don't know to look out for a generic number calling them, this is a bit stressful, let alone when most people you know are in a different time zone than you. Given that to rent a car or to rent a vehicle from a Home Depot doesn't require this level of security, especially for trips only scheduled for a few hours, this level of effort placed on the customer to handle the entire reservation up front made for a subpar experience just to move some furniture.

Elizabeth H 
Rating:
3.0

Customer did not leave a comment.

Annette G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan E 
Rating:
4.0

Customer did not leave a comment.

ALEX D  |  Overall Experience 
Rating:
4.0

I really appreciated the great customer service I received from Michael upon picking up the u-haul vehicle. His patience was appreciated as I had many questions concerning the rental procedure. I must say too, upon my return of the rental vehicle, again I received good customer service from Ruth. I speak on customer service because it's rarely seen at all these days. I had a pleasant experience Thank you

Rocquel M 
Rating:
5.0

Ruth and Manager were very helpful and respectful.

Elisa C  |  First Impressions 
Rating:
4.0

Didn’t receive a notice that my bill was due until it was past due and an overdue payment was charged to my account. A notice of payment would have been appreciated and would have saved me from late charges.

tommy m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlott R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Davene M  |  Overall Experience 
Rating:
4.0

Michael was great to work with. Only issue is making sharp turn off busy road, and then large security gate. Could not get in and when I call number posted on gate it re-directs call to out of state customer service, and they can't help to open gate. I had to wait for someone to leave.

Walter H 
Rating:
5.0

Customer did not leave a comment.

Marsha C 
Rating:
5.0

Quit and easy service...

Jose V 
Rating:
5.0

Everything was awesome

Helen L 
Rating:
5.0

Customer did not leave a comment.

Rafael M 
Rating:
2.0

Difficult to start vehicle. Parking is awful. Self checkin is confusing.

AARON W 
Rating:
1.0

Manager very rude we were locked in and then treated like garbage they never did a walk thru in the evening I didn't want to set off alarms so I stayed hoping someone would come no one did till manager came kicked the door n yelled at me like some enemy

Rosa S  |  Overall Experience 
Rating:
4.0

Great location. Far better than the uhaul on Lemon Grove. Truck was well maintained and good customer service.

Souriya M 
Rating:
5.0

Michael the General Manager was very helpful and professional I will definitely rent from this location again Satisfied Customer

Pete D 
Rating:
5.0

Customer did not leave a comment.

George L  |  Overall Experience 
Rating:
5.0

Attendant was very nice! Great customer service.

Stephanie G 
Rating:
3.0

I was concerned that my lock was cut off when I came to empty my storage.

OZMARA g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis R  |  First Impressions 
Rating:
5.0

I appreciate the friendly and professional staff.

RHONDA B  |  First Impressions 
Rating:
5.0

I don’t know how I would have managed if it wasn’t for Micheal.. Awesome staff

Gail N  |  First Impressions 
Rating:
4.0

The only problem that I had you guys kept raising the rate every 5-6 months for the first 1 1/2 years. You do have excellent customer service

Lolita P  |  Overall Experience 
Rating:
5.0

Staff was patient, courteous

Gail N 
Rating:
5.0

Micheal and Ruth very nice

YVETTE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS V  |  Overall Experience 
Rating:
4.0

I will use uhaul again and would recommend to my friends.

Ronald W  |  First Impressions 
Rating:
5.0

The manger super Nice !!

Oshanay G  |  Overall Experience 
Rating:
5.0

The Manage Michael is awesome and attentive to his customers needs. I will always use this uhaul location due to Michael and his friendly staff.

Ruby M  |  Overall Experience 
Rating:
5.0

Un 10 esta todo super bien muchisima gracias

Hans s 
Rating:
5.0

Customer did not leave a comment.

Gilberto E  |  Overall Experience 
Rating:
5.0

Keep up the good customer service and keep up the friendly service. Will tell family and friends about your service and cleaning environment. 👍👍👍👍👍👍👍

Rebecca T 
Rating:
5.0

amiable customer care. reasonable prices

Cathie S 
Rating:
5.0

Customer did not leave a comment.

Dennis D 
Rating:
4.0

I do wish that we could have accessed our unit earlier than 7 am because there were several times that we had to wait around until 7 to get our belongings and then we had a two hour drive to our house. So it really set us back for the day. But other than that it’s a great storage center.

Chelsea R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flor C  |  First Impressions 
Rating:
5.0

This rating is specifically for the employee who helped us. She showed us to our unit, and helped us load with the forklift, twice. She worked the evening shift around 6 p.m. on 11/28 (apologies that I don't know her name!) and was so friendly that she made the stress of moving a little less. Thank you!!!

ANDREA Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jephrey C 
Rating:
1.0

Having no elevators at the facility made it difficult getting items in and out of storage.

Bryttney s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selina D 
Rating:
5.0

Thank you

Gilberto E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca L 
Rating:
5.0

exelente cervicio

JOCELYN A  |  Overall Experience 
Rating:
3.0

The price increases were often and cost us quite a bit extra. When we got the unit in November of 2021 it was 175$, when we ended it was 190$… quite a large jump in just about a year.

Charlotte B  |  Overall Experience 
Rating:
5.0

Overall good service and friendly staff

annette p  |  Overall Experience 
Rating:
5.0

Your customer service is very good

annette p 
Rating:
5.0

Customer did not leave a comment.

belvia l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther A  |  Overall Experience 
Rating:
5.0

Your staff memeber who serviced me, Alicia Thompson, as it reads on the reciept, the young African American woman, with the cute short hair. She was awesome! She was very helpful from the moment I walked in, knowlegable and very patient as I had changed storage sizes and was super confused with what I needed. She answered all of my questions deserves kudos for her service! Thank you, and I appreciate it! Also, her co worker with the cute pink chair was super helpful and kind, she was very informative, and friendly as well! Thank you both!

Shawna E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLOR A  |  Overall Experience 
Rating:
4.0

buen servisio pero en lo que te piden la information muy lentos entiedo,tal vez por falta de personal

luis r  |  Overall Experience 
Rating:
5.0

Awesome service.

Thomas S 
Rating:
5.0

The only think I would suggest is a better website, I had a very hard time to share my location, but then it could have been my phone. But in all it was simplet just leaving the keys and contract in the drop box.

Jose Z 
Rating:
4.0

Thank you for your help in my rental experience. Overall it was excellent!

Dennis K 
Rating:
5.0

I am pleased. Thank you.

laurence h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane F 
Rating:
4.0

The four stars reflects cobwebs staining Rust and potentially some water seepage at the base of our unit The personnel were friendly and those in training seem to be potentially good team members Michael was excellent

robin e  |  First Impressions 
Rating:
5.0

Very friendly and always helpful. By far the best storage facility experience I have had . Thank you .

Shawn D  |