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MAYKUL S.Customer Reviews for U-Haul Moving & Storage of Spring Valley
Testimonials From Recent Customers
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Like this place good customer service nice people really clean . I will recomend this place to anyone. Best rates in town.
JUAN G.Great staff
VERNON M.Not a thing
VERDACE R.Your staff did an amazing job. She was extremely helpful and had great customer service.
Janel k. | First ImpressionsThe Website wasn't working right when we went to return after office hours. We couldn't log in and then it was an hour wait for customer service on the phone. It took a while to get the code.
JUAN M.Excellent and accommodating customer service and courtesy 😊
Gabriela L.Excellent customer service!
John G.The guy that help me when I picked up the truck was super nice and told me all the info and answer my questions. When I dropped off of truck the second guy was so nice and also when over with me on everything and also answer my questions. Auper nice people.
JAVIER G.Staff was extremely helpful and friendly. Location convenient. We had 2 units there and would definitely use this facility again!
Pamela W. | Overall Experiencegreat customer service.
MANUEL G.The customer service was EXCELLENT when I reserved/ordered the U-Haul in Spring Valley, California. She didn't just answer my questions, but she also provided extra information I wasn't aware I needed which helped put me at ease for this trip. 10 out of 10! The drop off was flawless as well. Good job U-Haul! :D
Michael G.The self check in did not work very well both on pickup and drop off. On pickup I couldn't get past the confirming any damage page, all were accepted but wouldn't let me continue. On the return I took 4 odometer pics and they still weren't recognized. Had to get an employee both time, which pretty much h defeats the purpose of self check in. This process needs some fine tuning
Jeff F.I would like to personally thank, Ricardo? (Young adult assisting me) for his professional and assistance. I recommend this young man be accepted into a mentorship program to manage his own U-Haul site. He is what the mission and vision of the organization. If he's reading this thank you very much; I really appreciate your help today, 9/4/21 around 10:30 am at the Spring Valley location. Chris Williams
CHRISTOPHER W.at the r beginning the lady told me that I have to drop the tow dolley to different location and truck just there. after that she saw parked outside trying to reach customer service. at the she let me drop both items as I have been told before renting it
Isaac V.Brianna and the gentleman with long hair and beard (sorry didnt catch his name) both made it a wonderful experience, super helpful like always. I've chose to store my belongings there because multiple friends have recommended the place and have used it as well. i will be telling my friends too
JUAN V. | Overall ExperienceThe front bumper came of out of nowhere but everything else was perfect.
KESHON ANTHONY S.The lady who helped me during both check-in and check-out was absolutely phenomenal. She truly made my experience with U-Haul so great; she answered each one of my extensive questions with a genuine smile in her eyes. Her joyfulness made my day.
CLARISSA M.Precios razonables y personas muy atentas
Maria J. | First ImpressionsGreat experience all around
Rachael R.Friendly and polite manager...wish there more like him...sorry I don't remember his name
TIMOTHY GARLAND T.My experience was awesome. So easy to maneuver through everything.
Lefaua L.I truly appreciate being able to store everything at Uhaul. Initially it was only supposed to be a few months, but we couldn't find a place, the pandemic hit and then we were living in a hotel. Knowing that my stuff was safe in storage really gave me peace of mind during a really difficult time. I really appreciate the black lady at the front desk, she was always helpful, kind, understanding and went above and beyond every single time.
Shawnnie W. | Overall ExperienceBuen servicio al cliente
Norma G. | First ImpressionsPeople were helpful and kind!
Jody S.Staff are friendly and professional
MARIA R. | First ImpressionsHave at least one worker in office until closing
EBONY B.My storage unit was cancelled and given to another customer that walked in. Tom was unbelievably not helpful and rude.
Anne O. | First ImpressionsGreat customer service!
Stivel P.Friendly staff, very professional, very helpful. They surpassed my expectations and I will definitely recommend that Branch to all the friends and family.
LINDA B.N/C
Anthony J. | First ImpressionsI ordered a 15' truck 2 weeks in advance, then I get a call on the day I reserved saying the truck was unavailable.
ANDREW B.The woman checking in was rude and condescending. When I explained to her I didn't knowingly choose online check in she stated I was wrong and that I didn't know what I was taking about even though I've used uhaul before. After having issues with online check in she mocked me for taking a blurry photo of my license and then (my opinion) purposefully entered my name incorrectly because she was retaliating when I told her I was upset and in a rush and just wanted to get checked in to go. I have used uhaul before but maybe my account didn't link up to previous times and she was claiming I haven't been a customer before so I wouldn't even know how the check in process should work. I've never dealt with such a condescending and standoffish person at a uhaul before. She also smirked and smiled a lot as if to goad me.
addmas S.Thank you! You were there in my time of stress and you all made my life easy!
Silvia N. | Overall ExperienceThe drop off the guy was spectacular the pickup went smoothly as well
Glen V.The staff were great! This Uhaul was much better than the Lemon Grove location.
Chris H.Very friendly and helpful staff . The check in process was uncomplicated . I was really pleasantly surprised. 5 Stars all the way . Thank you .
Shawn D. | First ImpressionsRented a van .Van was dirty not a little dirty a lot hadn't been washed for probably months .Brakes we're pushed all the way to the floor brake pads were grinding and they over charges me for everything said hidden fees of over $60.00 horrible experience
ronald C.No elevator makes things difficult. But overall great.
April S. | First ImpressionsThe price isn't clear and they charge to much for their trucks
ybonnecris G.Reserved a unit in January for dorm move out - flew cross country to aid in move - called 3 times week prior - arrived at facility to be told they were completely full and didn't have a unit fir us - will find another option for next time. Employees were great - company is terrible
Becky M. | First ImpressionsThanks for the staff for all the help and assistance!😃
Wilda C. | Overall ExperienceGracias
Gina J. | Overall ExperienceThe counter person was helpful and efficient. She delivered top notch customer service and was extremely pleasant to deal with. It's the customer service for me!
UNA W.Nice place
Paula F. | First ImpressionsI disliked your mobile phone pickup option. I was frozen for over 20 minutes waiting for the online assistant to verify me. Thankfully the reps onsite were both super helpful and stepped in to help me get my rental after they finished assisting other clients. There was another client in the office having a similar issue with the mobile check-in. You can improve the mobile pickup option by giving me advanced notice of what information you will need and what i should expect. I dont know what the process would have been with mobile since the bot "Sandra" told me she was working on it then never returned to the chat but there were multiple steps working with the onsite reps including giving multiple contact phones that needed to be called/verified so knowing what is needed in advance and that its more than just clicking a button to say ive arrived would have made the mobile option more useful. It took me 36 minutes to get the vehicle from the time i arrived and that is only because the onsite team stepped in. You may contact me with further questions
Jessica H.Great and quick service
Jose A.Check to make sure missing merchandise actually was there in the first place.
ANDRE J.The cost was a little bit more than I wanted to have to pay, the facility was very nice and the workers were helpful and friendly 🙂
Sandra M. | Overall ExperienceAll staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.
Andrea L. | First ImpressionsLydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. Daniel
Dan T. | First ImpressionsIt took me three tries to get someone to answer on a second phone number. I could have been better prepared, pre-registered or whatever. .89 per mile would cost a fortune for a long trip. Do you have some other options? There was a subtle body indent in the rear where a previous renter had allowed one of the rear doors to open beyond its intended range of motion; it was left to me to find this, but it would be better if it were mentioned to me in advance. When telling the agent my email, he wrote “d†instead of “bâ€. Later when calling to correct this there was no way to correct it?? It is a PITA to match the original gas tank level, e.g., 7/16; would be great if it told me how many gallons, Or I could just fill it up and report the difference and then have an adjustment to bill at a non larcenous rate.
WILLARDFRANCIS B.You don't need to do anything extra ,just keep working as you are ,you employees at the reception are very profesional and friendly .Thank you
J. R.Ruth deserves a raise! She is awesome (=
SAMANTHA C. | First ImpressionsStaff was great, but the price was a little high.
Sharlene L. | Overall ExperienceI was treated nice and kind by the attendant
Cesiah S.The on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn't just a day - it was weeks of issues. Emails all bounced back as well and wasn't able to access the website - super frustrating.
laurie k. | First ImpressionsAll the employees were nice and informative
Timea A.It was super easy! Thx for the move.
Daniel B.Nothing at this time. It was a new way of doing things all on the app instead of in person, but it was easy to do checking in and checking out.
Patricia C.Recommend elevator for downstairs storage facilities.
ionia h. | Overall ExperienceI was satisfied
Gina J. | First ImpressionsVery convenient. The staff are helpful.Thank you Mike.
Henedina H. | Overall ExperienceThe clerk work on getting me a unit down stairs
Gracie T. | First ImpressionsOnly thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of time
Bridgett A. | Overall ExperienceYes I believe the kid's name was Michael he was very professional totally helpful he truly knows his job and treats people well he has very good PR skills he is a keeper God bless him and your entire U-Haul staff Thank you Joe Bowman
JOEY B.I didn't have to worry about break ins. I was happy to know that my things was a safe place.
Miecheryl w. | Overall ExperienceExcellent Customer Service. No recommendations other than keep up the amazing work.
MARIA R.I didn't have any problems .everything was clean and the personal was very professional thank you
EDGAR R. | Overall ExperienceThe 3 phone number requirement is extremely unnecessary as 1 household is normally has only two adults or two parents.
IRENE R.Adele and DJ were awesome today and very friendly!
JESSE B.Extraordinario servicio al cliente
Malena G. | First ImpressionsMichael was excellent.
Art T. | Overall ExperienceNada
Martha J.Customer service representatives were outstanding. Truck was clean and well maintained.
CHARLES B.The customer service representatives were outstanding.
CHARLES B. | Overall ExperienceOur check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark access
Theresa V. | Overall Experiencethe ladies were very helpful, and courteous
ERNEST C.The person that helped me was very nice.
MICHAEL E.This was robbery. It was cheaper for me to move my house than to move a desk. The last time I ever use u haul.
Emmanuel B.Friendly and informative
Jacquelinei E. | First Impressions¡Gracias!
Ricardo N.Staff nice and polite. Good location and affordable storage units.
hall s. | First ImpressionsFriendly, courteous staff. First class truck. A pleasure to rent here. Highly recommended.
Leon C.Fix the reservations. I placed mine online and got three emails saying it would be ready and at a certain location. Got there 20 mins early and they couldn't find my truck. Ended up going to another location and was 40 mins late
Eric T.The rep that handled my check-in at the Spring Valley location was very professional and accommodating. Great job.
John P.All good ðŸ‘
Michael D.Everything was perfect.
Michael D.From the onset, this was a polished, polite, and professional crew. I was impressed by how deftly they managed to maximize social distancing and therefore maximize customer safety. They even wiped down the truck cab, before handing me the keys! The return process went just as smoothly. All-in-all, this was a completely 5-star experience!
Michael B.Great service!
Cory L.You don't need to do anything everything was great thank you so very much.
zeldary M.I rented the 26 foot truck with a $50 reservation guarantee online and they did not have it and gave me the 20 foot truck. Instead of giving me $50 off, they gave me $10. That's either the uhaul location not following through or false advertising. Also I only drove the truck around 26 miles yet I had to put 13.5 gallons of fuel to get the fuel gauge at the same mark at when I rented it. Something must be wrong with the gauge because I doubt the truck gets 2 miles per gallon. I'm totally unhappy with this rental and would like some refund that I feel is due. Anthony Clark 858-349-9848 steel6xchamps@gmail.com
Anthony C.It took almost and hour to checkin because there was one worker and 7 people waiting. I was never told I needed a lock for and the back of the truck and had to find one at 6:00pm at night.....very very upsetting and frustrating. I want to speak to the manager for a partial refund.
Tyneisha E.Your roadside assistance is the worst it took them 6 hours to come unlock the truck and claimed they were there when they weren't worst experience ever waited in cold alone w a full truck for 6 hours all night long didn't show up until 6 in the morning it was scary and cold and I was alone and mentioned that several times but still didn't move any quicker the worst
Jessica M.Everything was beautiful!!
REID B.The lady who help me was Awesome such an blessing to have had her help me
Lara C. | First ImpressionsAccomodable easy to get in,wide access.thank anyway
RODEL C. | First ImpressionsMore time to access
Manuel Munoz F. | First ImpressionsGreat
Joudan T. | First Impressionsthe staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.
christopher c. | First ImpressionsGreat customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there
elizabeth m. | First ImpressionsOffice personnel was very professional and friendly. The units and grounds were exceptionally clean.
DAVIDA M. | First ImpressionsI was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!
anna s. | First Impressions