Customer Reviews for U-Haul Moving & Storage of Spartanburg

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Everything was great. My only complaint and it may be bad timing on my part is the truck I want to rent is never there. I always have to step up to the 15 foot.

Clasificación:

5.0

Very helpful and called to ask how my experience was and what time i would plan to drop the trailer off.

Clasificación:

1.0

Truck sounded like it had engine problems, wait to pick up truck was 30 min even though I never checked in online, instructions provided by employee for after hours drop off not clear or correct, automated drop off after hours from phone was a pain and slow, manager didn't answer when I called the number on the door after having problems during drop off, didn't receive final bill, I had to contact UHaul, which was a pain, tried to speak to a rep when I first went to book the truck, was out on hold all 3 times and eventually had to hang up bc of wait times, not once with everything have I been able to speak to a live person except when I picked up the truck...very poor customer service all around

Clasificación:

5.0

the personnel were very professional and friendly. one comment about U-haul rate structure. we were able to return the truck the same day we rented it. does the qualify for any type of discount?

Clasificación:

5.0

All three of their staff were excellent people to work with. I would highly recommend this group. They made an unpleasant job of moving into one with much less hassel.

Clasificación:

5.0

Great management at this location! The entire team works well together to 100% satisfy the customer! Moving in itself, is a huge stressful undertaking...but dealing with professional people like at this location helps minimize the stress. I will recommend this location to all my Spartanburg family and friends! E. Stuttz

Clasificación:

5.0

Create some official day use parking so customers can leave their vehicle there while renting a truck. Otherwise, everything was great!

Clasificación:

1.0

Truck was not available and the facility was closed.

Clasificación:

2.0

Actually this was my third trip to Whitney road. First two times were outstanding. Quick and professional service. Today only one person was on duty with a line of customers waiting. He told me and the fellow behind me to leave truck and he would email bill - trying to save my time which I appreciated.. When he did send the bill I was charged extra $54 for excess mileage. This was the third time I made EXACTLY the same trip with no extra mileage charge the first two times. Maybe I got off lucky before. I don't know. But looking at the math it seemed like I was within the allowable mirageof 418.

Clasificación:

5.0

Was a very pleasant experience

Clasificación:

1.0

Got there and was told my uhaul that I had reserved for the day was given to someone else. When we brought the Uhaul back they tried to say we put a dent in the top of the truck. It was a disaster. Would not rent another uhaul again.

Clasificación:

5.0

Make sure Josh meets them. He offered superb customer obsession and focus, making my pick up fast, safe and very easy. Josh really made my day and I will rent from here again.

Clasificación:

5.0

you Need to Improve your online check in Asp it suck, extend Truck suck, reserve online suck get to store No truck been reserved for me every time I been using you'll 20 years this Not Acceptable make me want to use another company seriously thinking of it my time is extremely important and money..... Please fix the problems Thank You!

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Excellent friendly customer service. Great equipment.

Clasificación:

3.0

dropped off after hours.

Clasificación:

4.0

Everyone is very friendly and helpful. Wait times seem a bit long each time I've been here, though.

Clasificación:

4.0

The guys you have running the place are top notch and need to be recognized for their hard work.

Clasificación:

5.0

Very good service

Clasificación:

5.0

Nothing just keep up the good work

Clasificación:

4.0

Miserable experience. Did not need for return visit and took trailer to nearby location in Atlanta. Man there said no problem. I will check you in. Called your national number the next day to make sure it was completed and finished but nothing was in the system. They said it happens and would contact the location and ask them to confirm with a call. Never heard back. Called again that night. Man then told me oh no you can't leave it there and would need to go back amd get it and return to Spartanburg. He could not quote me any price of what would be the charges if I left it there. So though 2 different people said it was ok he said they were wrong. Called the next moe ing and the nice lady in Hickory NC said it was not a problem and because I had already paid more than a one way trip there would be no additional charge. Now I get this email and you have charged me another $48. ??? No one has been consistent or made this easy. Horrible experience and a huge waste of my time.

Clasificación:

5.0

Make sure the customer knows which trucks have a ramp and the ones that don't. Other than that, very good customer service.

Clasificación:

5.0

I was very pleased with how clean

Clasificación:

5.0

Very friendly and helpfulVery friendly and helpful

Clasificación:

5.0

Everything was great.

Clasificación:

4.0

Offer them from time of pick up a full 24 hrs...And me mindful that if you don't and something comes up and they need a little more time that would not exceed the 24 hrs., waiver of fee for extra time... Customer Service with whom I was redirected to allowed the time i needed with no fee... And the Truck was not on standby waiting on another Customer... I turned it in at 1:00 p.m. and the Service Reps at that location called me at 3:00 p.m. asking when was I going to bring the truck back... I told him I was there to return truck (it was busy) and he told me to leave it with key inside... I parked in behind another returned truck in the return area and they still didn't know it was there... I think you should have more employees working on days that are your busiest... Thank you for listening...

Clasificación:

5.0

Overall very good experience, and really like the mobile options now available. Only negative was the sunvisor on drivers side did not attach to the clip and was bouncing around when I was driving.

Clasificación:

4.0

None of the car charger ports worked in the U-Haul. I literally had to pull over and charge my phone at a gas station to make it to my destination.

Clasificación:

5.0

Experience was good...everything went very smoothly.

Clasificación:

1.0

The U Haul experience was soured by an issue with the roadside assistance, and a partner towing company. While U-Haul gave pretty good customer service, the partner company was the worst customer service I have ever experienced. They delayed a tow on our truck for 3 hours after we had reached out to U-Haul customer service, causing us to be late and get charged another day for the rental. I will absolutely be using a competitor next time.

Clasificación:

5.0

Friendly environment

Clasificación:

1.0

Made a reservation on December 22nd for a 20' truck, an appliance dolly, and a regular dolly. When I came into pick up my reservation I was told that the last appliance dolly was given to a lady in front of me whose reservation was two weeks prior to 1/30/21. Well I made mine on December 22nd and also had called to confirm everything. Staff was very unfriendly and no help at all. What's the point in making reservations if the company doesn't prioritize them accordingly? Personally next time I have to move I will go with either a different company or a different store. Employees were rude, not sympathetic, and offered no alternatives did not discount me for their mistake.

Clasificación:

4.0

Excellent location. In/out process is efficient. Moving supplies are adequate as well as parking lot. Location is superior to other Uhaul.

Clasificación:

5.0

Very friendly and professional .

Clasificación:

3.0

I was double charged for appliance dolly. I was accused of not leaving key, though I have video of doing so. It was found when I informed them I had the video. The employees were very helpful, though.

Clasificación:

3.0

I rented it for two days only needed it for one , turned it in and could not get a refund for the day I didn't need . You had no problem charging me for the extra miles but could not refund for the day o didn't need . Therefore I will not use or recommend y'all . Gracias

Clasificación:

5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Clasificación:

1.0

Pay attention to what your doing you took money off both my cards and stated they would have a manager contact me I have been calling since the 14th of January and no one can help me

Clasificación:

5.0

This location was everything I expect from U Haul. Ricky was very helpful with my rental considering how busy it was. Gracias

Clasificación:

5.0

Nice day

Clasificación:

1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

Clasificación:

5.0

Manager Ruben Vega is very kind, competent and helpful.

Clasificación:

1.0

Too much to type, willing to talk. 734-578-3319

Clasificación:

5.0

Just great staff

Clasificación:

5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Clasificación:

5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Clasificación:

2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I'm still very angry and frustrated! Just glad the experience is over!

Clasificación:

3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Clasificación:

5.0

Thanks for your service.

Clasificación:

5.0

Very friendly staff and excellent service.

Clasificación:

5.0

Courteous staff , clean and convenient location

Clasificación:

1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Clasificación:

5.0

Everyone was very friendly & helpful!!

Clasificación:

5.0

The best team Ive ever dealt with, never <;

Clasificación:

5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Clasificación:

2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Clasificación:

5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Clasificación:

5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Clasificación:

1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Clasificación:

5.0

Very easy self check in

Clasificación:

5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Clasificación:

5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

Clasificación:

1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

Clasificación:

3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Clasificación:

5.0

I would recommend all my family and friends to uhaul

Clasificación:

1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Clasificación:

1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Clasificación:

4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Clasificación:

5.0

Very friendly and very efficient.