Comentarios del cliente para U-Haul Moving & Storage of Spartanburg

They need more help checking in vehicles, give a hand out on 24 hour access to the climate control storage, I got locked out .

Steering wheel was sticky, but the service was great.

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Nothing at all. If anything I blame myself for not getting a dolly for the item I needed to move around but besides that 5/5

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

When I picked up they had listed the truck as full. I failed to notice before I drove off that it was only half full. I told associate on return. She assured me that she would fix it. I drove 28.6 miles. I put 4 gallons of gas in about $7. They charged me $28.70 for ez fuel. I had the truck less than 2 hours.

Great service

Polite and helpful staff. Truck in great condition with no issues. Will use this location from now on.

Maybe, you could give the excellent employee, who runs the entire busy office by herself, some help. Your employee does an incredible job to keep up with the demands of that location without appropriate assistance. Seems like the only issue you have is a complete lack of scruples and intelligence in upper management. Alas, that is a virus that has plagued humankind since the virtual dawn of capitalism. Do better in upper management.

Horrible experience each time I go ther; only one person working, equipment blocking the entrance drive that is being returned and waiting to be checked in, people standing around waiting for LONG periods of time, always the same. Disgraceful operation.

The gentleman who helped me was great - very professional, knowledgeable, courteous. Thanks.

La camioneta tenía mal olor y despedía calor debajo del lado del “dash” exactamente el lado del pasajero.

I approach the rude uhaul associate lady to mention I have tooken a picture the uhaul is not on half. Stated don't worry it won't go on half. Brought it back hours before closing. Stated I would have to pay 12 dollars towards fuel since it not directly on half. Gave me a rate of 4 dollars and change. The contract says 3.75 per gallon. I tried to call corporate due to the lies and false information she provided. I will never go back to this asking for lighter, cigarettes smoker. I took pictures and will call corporate again.

Our experience today was not good, I don't like to complain because I love give good ratings but unfortunately today I cannot. First of all I reserved a 26' truck a day prior, was told to be there at 11 and my finance and I arrived in time. The staff member told us they didn't have that available but did another close to the location. He was prepared to give us $50 and tell us that he couldn't help us, until my finance pointed out a 20' truck that was available and we took that with no change in price because we HAD to move today. He was polite and finally though. So we took it. Upon returning the vehicle the staff member argued with me that I had to out 3 gallons more gas in because your company would charge me $19.88 if I didn't, and it was where it was when I picked it up. I went back to the gas station to make it right because I had spent enough time and energy at U-haul for the day as is. Thank you though, the truck performed great.

When I told the drop-off U-Haul employee about my horrendous experience, he said there was nothing he could do. At least he offered an apology, but U-Haul is too expensive to be so unprofessional.

The Lady who works there was pretty rude.

Only had one person checking vehicles back in. Took a long time.

The first truck had pads and hand truck. We didn't need, so they swapped out for another. Got a block from the store and the Check Engine light came on. Had to go back for a 3rd truck. All went well until check-in. This location has been my "go to" for years, but over ther last year or so of renting, the employee situation had DRASTICALLY changed. The staff is courteous but at all hours (not just peak time) they are always understaffed, with the person on the counter making comments about the "other person is running late, or unaccounted for." It has become a wait time of 30-60 minutes to get waited on. I have tried self check in many times, only to have to stand in line to get the key. This past Thursday, I stopped by to get a temporary storage unit. In two different emails, I received offers for one-month free. Thank you. They required a "disc" lock but had none in stock. When I went back on Saturday to start loading the unit and bring the purchased lock, there was a uhaul lock and flag on the unit. I went back inside and waited, again, for someone to look for a key, they never found it, so their lock is still on it, and the person left me waiting at the unit, not returning to tell me he couldn't find the key, when I went BACK in, he was waiting on a long line of customers, but kept walking to the manager's office to get questions answered. We never saw the manager. Today in my email, surprise, there is a "late notice" that my rent is past due.

Entire staff worked very hard to find the equipment that I needed. Thank you

They didn’t have any of the equipment at all. And they charged me a payment of 150 and I was told that if I didn’t use all the miles that I was charged for, I would get the money back. Well, the next day they charged for for the real amount (120$) and I didn’t get the rest of my money back. In total I was charged 270$ and the U-Haul was only 120$ and someone WILL be hearing about this

I have not a damn thing to say bout U-Haul that is nice at this time. I dropped the equipment off in Spartanburg SC as I told them is where I was going. I paid 95.00 and today I get an email telling me I was charged an extra day at 22.00. I called them and was told I would be reimbursed. Well all I got was an email saying I had a zero balance and not one damn word of the reimbursement well I will be calling again in morning and it will not be a pleadent conversation. Count on that

The picture for the drop box location is not the same color and does not match what the actually drop box, the drop box is a actual slot int he door and this was very confusing for someone that was completely wiped out with his move and spent 20 minutes looking for something in the picture that did not exist.

This was by far the worst experience I’ve had with any moving company ever. The gas tank was not full so I ended up filling it up and when asked why it was not full they proceeded to tell me to call the manager whom does not have any voicemail for me to leave a message and will not answer the phone. It took me an hour to get my truck and they did not deduct that time from the amount of time I bought the truck for so really I paid for an hour to have the truck while standing in line and getting yelled at by the woman working there who has absolutely zero people skills. There is so much more I could write but I will be making a call to the corporate office because the way I was treated is absolutely unacceptable.

Over 25 minutes in hold they never get back to me , All I was going to ask if any truck its available, And I arrived location , I ask them I need local truck for few hours, She said no any truck available, and she ask me if I can return it today she has 20 ft truck, Lol I just said I need local truck for few hours, And busy day 1 person. I guess need more than 1 person Specially its Friday everyone trying to get truck for weekend, .

Quit dollaring people to death ! dollars for this dollars for that. rented truck for 29.95 turned truck in after used for 14 miles. 59.95. not happy! people were friendly!

Associates was nice but over whemed with so many customers and only one associates working inside and one in shop system was operating slow when rented the trailer thank goodness I had reserved it and when returned only 2 associates with big line of returning trucks had to drop the trailer with no one to check it in

The truck was given to me with mud in the floorboard of the driver and passenger side of the truck. The employees told me “Sorry, just tell the place you drop it off that you got it that way and if they have any questions to have them call“. I reserved a furniture dolly and they “could not find it” so I had to use the box dolly. When I dropped the truck off, I tried calling the spartanburg location and i was on hold for 30+ minutes, called on a separate phone while on call and somebody answered. So they put me on hold and forgot. A terrible experience and now they said I may still be charged for the dirty truck.

Honestly I can't think of a thing.

I do not like the process where I must open a text and make a photo of my drivers license. My phone wouldn't open the text and it became a big production that shouldn't be my problem. I should be able to give you my license and you take care of the rest.

Nothing, everything is good.

They now require a photo of the front and back of your drivers license but do not have the photograph equipment to do it. I have never seen a company operate at this level of stupidity in my life. Not the local people, uhaul.

First off I was given a truck that jerked the entire time I drove. It was on the repair list but still rented out. Then I went 18 miles in the car put over 2 gallons of gas back into the truck and no more would fit. When I went back to return the Uhaul I was charged an additional 7 and something for a gallon and half of gas. There is no way I went 18 miles and drove out 4 gallons of gas. This place is shaded and I will not ever rent from them again. My charges went from 38.31 to 50.09 or 50.90. This is a trip off or a side hussle as the boy put that was working there. I will spread the word to not ever rent from there because they have dishonest people working for them.

I didn't see anything that could be improved on ,I was treated very well and the attendant was very helpful

Everything was so perfect. One person in particular stood out to me the girl Randy I think her name was she was wonderful and she was a good trainer to the younger guy I believe she was training in at least.

I made reservations at 7am on 1/25/20, which is when the store was scheduled to open. I left after 8am and it was still closed. No employee ever came, while I was there waiting. Several customers were standing out in the cold waiting. All of us called customer service several times. Lock box code did not work and I had to get another code. I tried to use the mobile option and it was not efficient nor effective. Honestly, the worse service experience I've ever had. I'm not even sure when the store was open. Had to be over an 1 hour. I was scheduled to meet cable and security set up for my move at 8am and this experience made my move extremely challending and frustrating. To improve, I would suggest hiring employee(s) who show up to work and punctual.

The truck ran well and was perfect for our move. The truck had not been cleaned out thoroughly. We needed to sweep it out before we started loading it. The express checkout did not work. The combination was incorrect. The 1-800 customer service tried to help us over the phone, but I could not get the box opened. The local service center in Spartanburg opened 45 minutes late at around 7:45. There were 4 people waiting for equipment rentals before they got there. They got the box open that had my key with a master key at about 8 AM, an hour after the scheduled pickup.

i was double billed..i picked up a 15' truck at 9:00am sunday morning and returned it to an after hours drop off at the same location at 5:30pm on sunday evening. billed me for 2 days

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Donna in Spartanburg SC and Kelemen in Winston Salem NC were wonderful and most accommodating. Very professional and displayed a great level of loyalty to me as a client. I have used U Haul several times....each was a very rewarding experience. Trisha Barnes Landrum SC

Outstanding and courteous crew. Spartanburg Uhaul on Whitney Rd never disappoints.

Great job.

Female attendant was very friendly and helpful

The first truck had mud covering the tail pipe & gas was not record correctly. The second truck had ash in the cup holders & gas was not record correctly, The young lady who chech out & in, Mr. Hawks were helpful & nice when problems were brought to there attention.

No problem whatsoever...

I was suppose to be able to express pick up the truck i rented by 8:30am. That did not happen. But once guy opened store he was very helpful although i got truck 1 hour late. The in store service was good.

Thanks for your service.

The attendant hooked up the straps wrong and told me to do it the same way. By the time I got to the vehicle to be towed the strap was wrapped uneven and could not be unhooked. Luckly I went to another U haul place and they fixed it. Not Happy Not cool.

Customer service was excellent. Check in and check out was fast and easy.

Very friendly staff and excellent service.

The issue with the vehicle was that the steering was very sloppy. Tie rod ends seemed to be very worn. It was hard to keep the truck in the center of the lane due to having to constantly saw the steering wheel to keep it steady.

Train all your employees like Ricky has been trained ...its very obvious she is a people person and knows her job well! She is fast, sufficient and helps you get the best deal for your money and I appreciate that!!!

Nothing

Courteous staff , clean and convenient location

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Everyone was very friendly & helpful!!

The best team Ive ever dealt with, never <;

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

Great customer service.

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Very easy self check in

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

I would recommend all my family and friends to uhaul

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Very friendly and very efficient.

Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.