Customer Reviews for U-Haul Moving & Storage of Spartanburg

3,591 comentarios

345 Whitney Rd   Spartanburg, SC 29303
(By Benson Nissan Cadillac)

(864) 582-4140

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(864) 582-4140

345 Whitney Rd
Spartanburg, SC 29303
(By Benson Nissan Cadillac)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

laura h.  |  Overall Experience 
Clasificación:
4.0

There were and and continue to be issues I am having to deal with on this rental. I is VERY frustrating. That being said, these issues were not initiated or caused by the location where I pick the U-Haul up. Someone tried to cancel my relocating my reservation. When I picked up the truck the car dolly was no longer on my reservation. Took me over two hours to finally find another car dolly in the vicinity. Not what I needed to spend my time doing when I needed to be packing for the long 13 hour trip the next day!

Maxwell G. 
Clasificación:
5.0

Clean and well maintained store. Well equipped location. Professional personnel.

Robert B. 
Clasificación:
4.0

Folks at the counter were very helpful- easy in and out, I always use this location and will continue to do so….

CHRIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki S. 
Clasificación:
5.0

Perfect

Tom D. 
Clasificación:
5.0

Process was quick and easy. Staff was courteous and helpfull. They were attentive to me and helped me get in and out quickly. They were helpfull and quick when I returned the equipment aswell. Defi etly the best u-haul experience I have ever had.

James B. 
Clasificación:
4.0

I made reservation in location 1759 Union st Spartanburg, but they didn't have this trailer and they sent me to another location to pick it up. On your site there is information that you give $50 back if I come and you will not have the trailer which was reserved . So , I am waiting for a refund. Gracias

Eduard K. 
Clasificación:
3.0

While this location had their shit together, I'll never use uhaul again. Even though I had a reservation for a month, 12 hours before I'm supposed to pick my truck and equipment up, the location changed multiple times. But here's the kicker, the finalized location for pick up was at a business that's not even open on Saturdays. I was told that I could pick everything up through online check-in. I go to pick it up and surprise! My reservation isn't designed for mobile pick up. I call the 24/7 customer service line, was told she “can't which it for online check-in”, wait on hold for 30-45 minutes, I'm continuously told to hang on while the rep “finds another location”, all the while I have movers sitting on their asses getting paid for nothing, then the line drops. I never got a call back from that rep (you know they have all of our contact information and could have EASILY returned the call but she didn't). I had to get my boyfriend to rip someone a new one before a truck and equipment were magically found after 2 minutes. Tell me, what's the point in making a reservation if YOU'RE NOT GOING TO RESERVE ANYTHING?! What kind of piss-poor inventory management do you people have?! Absolutely pathetic. My moving experience was the most stressful one I've ever had and it's all thanks to Uhaul. Shove it.

Rebecca K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie J. 
Clasificación:
5.0

First time renting and it was great. Reserved online, took 5 mins at pick up and 2 at return. Everyone was super nice and helpful

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danelly P. 
Clasificación:
5.0

Nada

Richard M. 
Clasificación:
3.0

Clean Vehicles The floor in this rental was sticky and unclean. We were HOT most of the time. Rode with windows down often. A/C would come on and off.

Mary Y. 
Clasificación:
5.0

Nothing needs to be improved!! Everyone was SUPER helpful on the reservation, the pick up, and the return!!!

TRACY K. 
Clasificación:
5.0

Service is always perfect, and the staff is very friendly and accommodating. Always looking forward to a smooth transition because Uhaul makes it affordable, easy and convenient for me whenever I need a rental. I can't complain!

Joaquanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dashayla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen R. 
Clasificación:
5.0

Highest standards in the continued quality of customer service,

Tracy H. 
Clasificación:
5.0

You gave a great team at this location! Everyone is friendly, helpful, and attentive.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cresta D. 
Clasificación:
3.0

steering was very loose and almost dangerous

mark H. 
Clasificación:
5.0

Keep up the excellent customer service.

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve N. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARENCE L. 
Clasificación:
5.0

The lady that checked me out was exceptionally. Couldn't ask for a better person to help take care of me. Very patient and understanding.

Renee Y. 
Clasificación:
4.0

Organized, clean and professional!!!

Tim K. 
Clasificación:
1.0

Had a lock on unit i couldnt get in

lisa l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mckayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILESH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renata T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chetan P. 
Clasificación:
5.0

good service.

paul G. 
Clasificación:
5.0

Checking the trailer rental back-in was a breeze. I appreciated the professionalism in dress and attitude of all employees during pick-up and drop-of. Everyone was polite and friendly, especially Sterling Farr Jr. Each time I have used this U-Haul location he has been super helpful, diligent, and exceeded my expectations.

Saccir N. 
Clasificación:
5.0

Completely different experience with staff here VS Gainesville where they just look at you. Attendant talked to us and it was an easy drop off. No waiting.

Albert S. 
Clasificación:
5.0

Everything was great. Staff was friendly and helpful. I even came to the wrong location for my reservation and they got me what I needed. I love that I could return the truck online, outside of business hours too.

Nicholas C. 
Clasificación:
5.0

Everything went well

Glenn G. 
Clasificación:
5.0

renting was smooth and easy.

CHARLES C. 
Clasificación:
5.0

TIRES NEED TO BE BALANCED ON THE TRAILER, STAFF WAS EXCELLENT AND VERY HELPFUL.

Gerry G. 
Clasificación:
5.0

Excellent customer service!

JOHN C. 
Clasificación:
5.0

Excellent experience all the way around.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

thank u specifically to sterling (i hope i remembered ur name correctly)

sara Y. 
Clasificación:
5.0

Very pleasant and helpful customer service lady.

Gary F. 
Clasificación:
3.0

The online process was lengthy and complicated. The people at the facility ended up helping me the most. Maybe let the people working at the physical facility handle the checking process as opposed to someone in Arizona

Thomas M. 
Clasificación:
5.0

The alignment was severely off, and dangerous on the 26 ft truck we rented.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

This location is efficient, polite, and well maintained

DIANNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEANU P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

The service is excellent, professionalism and good treatment

ANGEL C. 
Clasificación:
5.0

Super easy and friendly to return equipment! Highly recommend!!!!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN H. 
Clasificación:
5.0

Service as good as at the pick up location. great people

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The truck was clean and the check in and check out was smooth and quick.

Tammie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

Friendliest and most helpful staff around! Keep up the great work!

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rustam O. 
Clasificación:
5.0

The manager handled everything and she was great

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Quick in and out on pick up and return. Thanks

Corey C. 
Clasificación:
5.0

I can't think of anything.

KIM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pavel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meg V. 
Clasificación:
5.0

This was an excellent experience. All employees were so helpful. I was greeted as soon as an employee saw me drive in. The check in was easy and the employee was extra nice. Once I was standing inside rather door waiting for van to be checked upon return and an employee came over to ask if I needed assistance. They were all wonderful.

Patsy H. 
Clasificación:
1.0

El cliente no dejó un comentario.

April E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

This is the best uhaul location in spartanburg. Great staff and very helpful.

JOSEPH P. 
Clasificación:
2.0

They have a BIG sign where you drop off the truck; Wait here with your equipment to turn in. Tech will check you out. So I waited and waited. No one showed up. So went inside and 3 people are all setting at the counter doing nothing. Told them I was waiting outside to check back in a truck. Seemed no one wanted to help. I turned the truck in earlier than contracted and less miles also. No discount was given.

Alan M. 
Clasificación:
5.0

The Representative did a very good job. He was very efficient and I was able to drop off my trailer and was in and out in a very reasonable amount of time! A great job!

Grady C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey W. 
Clasificación:
5.0

Had an excellent experience.

Willie R. 
Clasificación:
5.0

John checked me in, hooked up the trailer and checked out my return…everything went well, and he was very pleasant and courteous.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian A. 
Clasificación:
5.0

It was a great experience.

Alysha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenitrya W. 
Clasificación:
5.0

Emily was friendly, provided prompt service. Gracias.

William W. 
Clasificación:
4.0

A/c did not work. Need be fixed. Blows fan air and not cold!!!

william F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Make sure you have the correct wiring for LED lighting system.

gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian A. 
Clasificación:
5.0

Great folks to deal with

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty I. 
Clasificación:
5.0

El cliente no dejó un comentario.

juantia s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LANNY T.  |  Overall Experience 
Clasificación:
5.0

Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dearis L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NYESHA N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharion B.  |  Online Move In 
Clasificación:
5.0

Convenient & friendly, thank you!

DORIS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Regena B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sasha k.  |  Overall Experience 
Clasificación:
4.0

Thought you would offer military or AAA discount.

Johnnie B.  |  First Impressions 
Clasificación:
5.0

Best uhaul i have every been to

SEAN B.  |  Overall Experience 
Clasificación:
5.0

Good customer service

VERA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LANNY T.  |  First Impressions 
Clasificación:
2.0

Had a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.

agsonnia g.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KANISHA N.  |  Overall Experience 
Clasificación:
5.0

Clean n staff very helpful

Mary D.  |  Overall Experience 
Clasificación:
2.0

Found mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.

agsonnia g.  |  Overall Experience 
Clasificación:
5.0

Donna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u

lauren h.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service!!

GINGER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YASHECKA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey R.  |  First Impressions 
Clasificación:
5.0

345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn't seem to work making it impossible to see in one of my units. Besides that it was a great experience.

jonathan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNYD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAUNDRE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Qwantavia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Regena B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
3.0

I could get through the sliding glass door and I had bib furniture

KAREN H.  |  First Impressions 
Clasificación:
4.0

I always try and go thru uhaul especially whitney rd staff is always nice

DAVIDA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  First Impressions 
Clasificación:
5.0

Every one was helpful and amazing. Will definitely recommend.

STACEY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN M.  |  Overall Experience 
Clasificación:
2.0

Manager and upper management nasty

jimmy c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renecea N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Breanna M.  |  Overall Experience 
Clasificación:
5.0

Josh Quinn and Donna Quinn provided excellent customer service.

tom m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  First Impressions 
Clasificación:
5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

albert w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIE B.  |  First Impressions 
Clasificación:
5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Veronica H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mercia h.  |  First Impressions 
Clasificación:
5.0

Nice day

tom m.  |  First Impressions 
Clasificación:
1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

tamala j.  |  Overall Experience 
Clasificación:
5.0

Manager Ruben Vega is very kind, competent and helpful.

merwan f.  |  Overall Experience 
Clasificación:
1.0

Too much to type, willing to talk. 734-578-3319

merwan f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

arstein t.  |  Overall Experience 
Clasificación:
5.0

Just great staff

Amanda M.  |  Overall Experience 
Clasificación:
5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Amanda M.  |  First Impressions 
Clasificación:
5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Terry L.  |  First Impressions 
Clasificación:
2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I'm still very angry and frustrated! Just glad the experience is over!

tamala j.  |  First Impressions 
Clasificación:
3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Donavon t.  |  First Impressions 
Clasificación:
5.0

Thanks for your service.

Julia C.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and excellent service.

Darrell B.  |  Overall Experience 
Clasificación:
5.0

Courteous staff , clean and convenient location

Lisa D.  |  Overall Experience 
Clasificación:
1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

kathy j.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly & helpful!!

Cheryl G.  |  Overall Experience 
Clasificación:
5.0

The best team Ive ever dealt with, never <;

Amy G.  |  First Impressions 
Clasificación:
5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Stanley C.  |  Overall Experience 
Clasificación:
2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

william s.  |  First Impressions 
Clasificación:
5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Andrew T.  |  Overall Experience 
Clasificación:
5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Steven T.  |  Overall Experience 
Clasificación:
1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

VEREMELLA C.  |  First Impressions 
Clasificación:
5.0

Great customer service.

ann m.  |  Overall Experience 
Clasificación:
5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Luis U.  |  Overall Experience 
Clasificación:
5.0

Very easy self check in

Cynthia B. | Reservación
Clasificación:
5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Dillon L.  |  Overall Experience 
Clasificación:
5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

jamenia s.  |  Overall Experience 
Clasificación:
1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

LINDA L.  |  Overall Experience 
Clasificación:
3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

thomas b. | Reservación
Clasificación:
5.0

I would recommend all my family and friends to uhaul

Laura E.  |  Overall Experience 
Clasificación:
1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Scott H.  |  Overall Experience 
Clasificación:
1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Denisa Z.  |  Overall Experience 
Clasificación:
4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Latarsha W.  |  Overall Experience 
Clasificación:
5.0

Very friendly and very efficient.

tim h. | Reservación
Clasificación:
5.0

Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

Bill M. | Reservación
No se han enviado comentarios para esta ubicación.

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