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laura h. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Spartanburg
Testimonials From Recent Customers
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There were and and continue to be issues I am having to deal with on this rental. I is VERY frustrating. That being said, these issues were not initiated or caused by the location where I pick the U-Haul up. Someone tried to cancel my relocating my reservation. When I picked up the truck the car dolly was no longer on my reservation. Took me over two hours to finally find another car dolly in the vicinity. Not what I needed to spend my time doing when I needed to be packing for the long 13 hour trip the next day!
Maxwell G.Clean and well maintained store. Well equipped location. Professional personnel.
Robert B.Folks at the counter were very helpful- easy in and out, I always use this location and will continue to do so….
CHRIS E.Perfect
Tom D.Process was quick and easy. Staff was courteous and helpfull. They were attentive to me and helped me get in and out quickly. They were helpfull and quick when I returned the equipment aswell. Defi etly the best u-haul experience I have ever had.
James B.I made reservation in location 1759 Union st Spartanburg, but they didn't have this trailer and they sent me to another location to pick it up. On your site there is information that you give $50 back if I come and you will not have the trailer which was reserved . So , I am waiting for a refund. Gracias
Eduard K.While this location had their shit together, I'll never use uhaul again. Even though I had a reservation for a month, 12 hours before I'm supposed to pick my truck and equipment up, the location changed multiple times. But here's the kicker, the finalized location for pick up was at a business that's not even open on Saturdays. I was told that I could pick everything up through online check-in. I go to pick it up and surprise! My reservation isn't designed for mobile pick up. I call the 24/7 customer service line, was told she “can't which it for online check-inâ€, wait on hold for 30-45 minutes, I'm continuously told to hang on while the rep “finds another locationâ€, all the while I have movers sitting on their asses getting paid for nothing, then the line drops. I never got a call back from that rep (you know they have all of our contact information and could have EASILY returned the call but she didn't). I had to get my boyfriend to rip someone a new one before a truck and equipment were magically found after 2 minutes. Tell me, what's the point in making a reservation if YOU'RE NOT GOING TO RESERVE ANYTHING?! What kind of piss-poor inventory management do you people have?! Absolutely pathetic. My moving experience was the most stressful one I've ever had and it's all thanks to Uhaul. Shove it.
Rebecca K.First time renting and it was great. Reserved online, took 5 mins at pick up and 2 at return. Everyone was super nice and helpful
Mike H.Nada
Richard M.Clean Vehicles The floor in this rental was sticky and unclean. We were HOT most of the time. Rode with windows down often. A/C would come on and off.
Mary Y.Nothing needs to be improved!! Everyone was SUPER helpful on the reservation, the pick up, and the return!!!
TRACY K.Service is always perfect, and the staff is very friendly and accommodating. Always looking forward to a smooth transition because Uhaul makes it affordable, easy and convenient for me whenever I need a rental. I can't complain!
Joaquanna B.Highest standards in the continued quality of customer service,
Tracy H.You gave a great team at this location! Everyone is friendly, helpful, and attentive.
Stephen R.steering was very loose and almost dangerous
mark H.Keep up the excellent customer service.
Larry C.The lady that checked me out was exceptionally. Couldn't ask for a better person to help take care of me. Very patient and understanding.
Renee Y.Organized, clean and professional!!!
Tim K.Had a lock on unit i couldnt get in
lisa l. | Online Move Ingood service.
paul G.Checking the trailer rental back-in was a breeze. I appreciated the professionalism in dress and attitude of all employees during pick-up and drop-of. Everyone was polite and friendly, especially Sterling Farr Jr. Each time I have used this U-Haul location he has been super helpful, diligent, and exceeded my expectations.
Saccir N.Completely different experience with staff here VS Gainesville where they just look at you. Attendant talked to us and it was an easy drop off. No waiting.
Albert S.Everything was great. Staff was friendly and helpful. I even came to the wrong location for my reservation and they got me what I needed. I love that I could return the truck online, outside of business hours too.
Nicholas C.Everything went well
Glenn G.renting was smooth and easy.
CHARLES C.TIRES NEED TO BE BALANCED ON THE TRAILER, STAFF WAS EXCELLENT AND VERY HELPFUL.
Gerry G.Excellent customer service!
JOHN C.Excellent experience all the way around.
Anthony E.thank u specifically to sterling (i hope i remembered ur name correctly)
sara Y.Very pleasant and helpful customer service lady.
Gary F.The online process was lengthy and complicated. The people at the facility ended up helping me the most. Maybe let the people working at the physical facility handle the checking process as opposed to someone in Arizona
Thomas M.The alignment was severely off, and dangerous on the 26 ft truck we rented.
Amanda H.This location is efficient, polite, and well maintained
DIANNA N.The service is excellent, professionalism and good treatment
ANGEL C.Super easy and friendly to return equipment! Highly recommend!!!!
Michael B.Service as good as at the pick up location. great people
Douglas S.The truck was clean and the check in and check out was smooth and quick.
Tammie B.Friendliest and most helpful staff around! Keep up the great work!
Rob S.The manager handled everything and she was great
Mark S.Quick in and out on pick up and return. Thanks
Corey C.I can't think of anything.
KIM H.This was an excellent experience. All employees were so helpful. I was greeted as soon as an employee saw me drive in. The check in was easy and the employee was extra nice. Once I was standing inside rather door waiting for van to be checked upon return and an employee came over to ask if I needed assistance. They were all wonderful.
Patsy H.This is the best uhaul location in spartanburg. Great staff and very helpful.
JOSEPH P.They have a BIG sign where you drop off the truck; Wait here with your equipment to turn in. Tech will check you out. So I waited and waited. No one showed up. So went inside and 3 people are all setting at the counter doing nothing. Told them I was waiting outside to check back in a truck. Seemed no one wanted to help. I turned the truck in earlier than contracted and less miles also. No discount was given.
Alan M.The Representative did a very good job. He was very efficient and I was able to drop off my trailer and was in and out in a very reasonable amount of time! A great job!
Grady C.Had an excellent experience.
Willie R.John checked me in, hooked up the trailer and checked out my return…everything went well, and he was very pleasant and courteous.
Richard M.It was a great experience.
Alysha D.Emily was friendly, provided prompt service. Gracias.
William W.A/c did not work. Need be fixed. Blows fan air and not cold!!!
william F.Make sure you have the correct wiring for LED lighting system.
gregory B.Great folks to deal with
Thomas M.Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you
Mary B. | First ImpressionsConvenient & friendly, thank you!
DORIS M. | First ImpressionsThought you would offer military or AAA discount.
Johnnie B. | First ImpressionsBest uhaul i have every been to
SEAN B. | Overall ExperienceGood customer service
VERA S. | Overall ExperienceHad a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.
agsonnia g. | Overall ExperienceClean n staff very helpful
Mary D. | Overall ExperienceFound mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.
agsonnia g. | Overall ExperienceDonna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u
lauren h. | Overall ExperienceWonderful customer service!!
GINGER C. | First Impressions345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn't seem to work making it impossible to see in one of my units. Besides that it was a great experience.
jonathan c. | Overall ExperienceI could get through the sliding glass door and I had bib furniture
KAREN H. | First ImpressionsI always try and go thru uhaul especially whitney rd staff is always nice
DAVIDA R. | Overall ExperienceEvery one was helpful and amazing. Will definitely recommend.
STACEY F. | First ImpressionsManager and upper management nasty
jimmy c. | Overall ExperienceJosh Quinn and Donna Quinn provided excellent customer service.
tom m. | Overall ExperienceVery satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.
albert w. | First ImpressionsThis was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.
Veronica H. | First ImpressionsNice day
tom m. | First ImpressionsWhen we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!
tamala j. | Overall ExperienceManager Ruben Vega is very kind, competent and helpful.
merwan f. | Overall ExperienceToo much to type, willing to talk. 734-578-3319
merwan f. | First ImpressionsJust great staff
Amanda M. | Overall ExperienceVery professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul
Amanda M. | First ImpressionsMr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer
Terry L. | First ImpressionsEverything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I'm still very angry and frustrated! Just glad the experience is over!
tamala j. | First ImpressionsThe employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce
Donavon t. | First ImpressionsThanks for your service.
Julia C. | Overall ExperienceVery friendly staff and excellent service.
Darrell B. | Overall ExperienceCourteous staff , clean and convenient location
Lisa D. | Overall ExperienceThe storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac
kathy j. | First ImpressionsEveryone was very friendly & helpful!!
Cheryl G. | Overall ExperienceThe best team Ive ever dealt with, never <;
Amy G. | First ImpressionsI used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.
Stanley C. | Overall ExperienceThe uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.
william s. | First ImpressionsJeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa
Andrew T. | Overall ExperienceVery helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.
Steven T. | Overall ExperienceTruck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.
VEREMELLA C. | First ImpressionsGreat customer service.
ann m. | Overall ExperienceGreat team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !
Luis U. | Overall ExperienceVery easy self check in
Cynthia B. | ReservaciónStaff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.
Dillon L. | Overall ExperienceThank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space
jamenia s. | Overall ExperienceMy husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.
LINDA L. | Overall ExperienceThat was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B
thomas b. | ReservaciónI would recommend all my family and friends to uhaul
Laura E. | Overall ExperienceProvided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.
Scott H. | Overall ExperienceEXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.
Denisa Z. | Overall ExperienceThis facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.
Latarsha W. | Overall ExperienceVery friendly and very efficient.
tim h. | ReservaciónEverything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.
Bill M. | Reservación