Rented a enclosed trailer and very clean and hauled very well. Pick up and dropped off was very easy. Will rent from location again
CHARLES J.Customer Reviews for U-Haul Moving & Storage of Southaven
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Yvonne was wonderful to work with!!
Debra P.Staff was very friendly and helpfull
Monica F.Positive experience with the 10 ft u-haul rental. Customer service was excellent.
PARTHENIA M.Too costly for people on a budget. Loved everything else about it.
Darla P. | Overall ExperienceStaff was very courteous and helpful.
Clayton C.Front counter help was great
JAMES B.The lights weren't working most of the time on the trailer. Hopefully next time people will check it better to make sure they all four are working. Only one was working.
Brandon D.Customer service & explaining the costs & what do to when you return the uhaul.
Jessica M.NOTHING I COULD SEE, EVERYTHING WAS ON POINT, YOUR PEOPLE WENT ABOVE ANY EXPECTATION I HAD GREAT CUSTOMER SERVICE
Tyron R.uhaul is the way to go. Easy, Easy and professional staff
LISA W.I here is all my belongings that where in the U-Haul rental
EDITH D.Uhaul is the way to go. Relatively flawless. Staff was friendly and knowledgable.
JOHN W.Nothing ,everything went well
DONNA E.Excellent Service. I advised the location that the right strap for front tire hold down needs replacement short
Paul C.Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.
LaWanda H. | First ImpressionsThe truck I needed was not available on my moving day, forcing me to drive an hour away to get the right truck.
Zachary Z.Good service.
MICHAEL P.The return process is a little to detailed for the customer if returning after hours. The last thing I want to do after a hard day is to take time to take pictures, download them and describe the truck in detail. I think that is what we pay you for when we rent. I appreciate the product you offer and your service is excellent. Will do business with you again! Thank you!!!
Corey M.Agent was rude. Did not explain that my rental return would be after hours nor the steps required- thus causing two trips to the store. Also, double charged me for 2 dollies when she was well aware that they didn't have an appliance dolly for me to rent. I had to move a house with a small utility dolly. Insisted that I had to take a 26' as opposed to the 15' I had reserved. When the reservation was made, I told them I would be later than 1045 picking up as I was far away at the time as was told it wouldn't be a problem. There were several smaller trucks when I picked up at 1130am and were still in the same place when I returned at 520pm the same day. I have rented from uhaul for many years, several from the Byhalia (38017) location, have 2 storage units there as well and have ALWAYS had great service regardless of a power outage, covid, insanely busy or any other circumstances. The 38672 location was well below my expectations based on my history with this company.
MELISSA B.the vehicle had the check engine light, over charged,told me price but tried to charged me twice the limit after returing the vehicle
Jermeshia W.Truck had a real bad exhaust leak made us sick. Was the only option we had tho
CHRISTOPHER M.there were some trash in the back of the truck.
JOHN F.I was not aware that the pick up location had changed. I arrived at Hamilton Storage in Southaven at 0900 to pick up the van and it was then that I learned that they did not have the equipment and that it had been changed to the U Haul depot in Southaven. I received no communication regarding this change.
RICKI B.Everything is perfect.
Donald P.Customer service was terrible. The lady at the desk didn't explain to me why I was charged more than she quoted. She looked at me and rolled her eyes after I said I was charged $41 instead of $36; all she had to do was show/tell me the part where it says I would've been precharged an extra fee. They didn't have the vehicle I initially reserved either so I had to drive this big truck around instead of the van. I asked about changing to a one way and she cut me off mid sentence snappy saying I can't do that and they don't have any one ways available “ANYWAYâ€. I won't go back simply because of lack of organization and poor customer service from the young woman working at 5:30 pm on 12/9!
NYKEISHA D.Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.
Umeka R. | First ImpressionsEnjoyed doing business with Uhaul
karseem L.Young woman (no name tag) who helped me was polite. Check-out was fine. The van was clean and full of gas but the tire pressure monitoring system was on. All tires looked low but not dangerously low. I've been to this location before and earlier employees seemed to have better customer service skills. Smiles, with sincere greetings. Small things but things you remember. Average business experience.
ALBERTO M.No one greeted me as I came in the door when I dropped off the truck. The drop-off girl acted like it was a bother, she was laying back in the chair, and acted like it was a problem to print a receipt for me. She said it was sent in an email. I didn't get an email till 11pm and I needed it to go with my other receipts.
SHEILA H.The manager here is off the chain rude. We have rented here several times and spent a ton of money here and have used them to make several large moves. The manager has put rude comments in the comment section which causes UHAUL people to call us and harass us during the move. Today I received such a call..we will not be renting from UHAUL ever again die to the BS that is in the comment section..you guys just lost a ton of rental money
Josh H.Continue to work together as you all at this location has. And thanks to the young lady Crystal she was a great help with the information giving. Great smile and a warm greeting from her. Thank you for your services.
Shakelia F.I've used Uhaul before never had a problem
ANNIE C.Given my experience, I cannot recommend U-haul. Pepperchase location was able to partially accommodate a reservation that was cancelled by Bullfrog Mart Stop at 6861 US 51N, Horn Lake, MS as truck was not available when I came to pick up at 9am. Pepperchase location was able to get me a truck for partial day (until 6pm - only 8 hours use but at the same rate as the 24-hour rental) leaving me to have to use multiple trips on a smaller personal trailer later that evening and the following day, making the move very inconvenient. In looking back through the text messages it did have one that if you scrolled to the bottom, it did have a new pickup address ( over 20 miles on the other side of town), but nowhere in the heading or message body did it state that location had been cancelled and changed.
Richard G.keep up
AJAYKUMAR P.Offer discounts to first responders
MARTIN K.Make sure the electrical wiring for the lights on your cargo trailers are all operating. We found one brake light was not working after all our items were loaded.
RONALD W.When I was reserving online I had chosen to receive some kind of moving pads or blankets which I never got although it was charged for them. A great location though with friendly staff!
james M.Thanks... I'm satisfied every single time. Great friendly employees.
RANISHA H.Very easy to pick up.
KAREN H.Seemed like the workers didn't know how to properly run their computers except for one guy who seemed to be trying to do it all. I needed a refund since I was double charged and the girl working couldn't figure it out. Nothing was explained to my husband or I upon picking up our Uhaul so we were charged 3x the amount we were expecting to. I bought a mirror box and was only given one piece of it. Very poor experience. Probably won't be back to this location again. Wasted money.
Elliot B.The people at the Southaven location were very friendly and helpful. Will definitely use this location again when I need to rent a moving truck.
STEVEN A.Great when I needed it. Thx
CATHY S. | Overall ExperienceThis is very nice and well maintained company.
Curtis B. | First ImpressionsWhen one reserves in advance have the equipment and or vehicle ready.
Fay M.N/A
LIKEEVA G.The checking out process was simple, and the associates working at the store were extremely helpful and friendly. However, I was charged $150 for a furniture dolly that was neither missing nor damaged. I have reached out with no reply.
DAVINA L.Associates were friendly and helpful!
Hugh M.Excellent service from my driver Yvonne, who was very professional and friendly. I was very comfortable with my possessions in her care.
Peggy G.Nothing everything was 1000 % amazing i will be returning
Veronica S.I waited in your olive branch location for 2+ hours to pick up my rental truck. The car was in the parking lot, but no one was in the building. After *finally* getting a hold of a representative that didn't hang up, or tell us they'd call back (1 hour passed no call), we were able to move the pickup location to southaven. The store was fine, but when we switched stores, the women on the phone assured me that we could get the hourly rental. Southaven doesn't do hourly rentals. The dolly i ordered wasn't available either. And the extra drive to southaven added 40 minutes to our drive time (couldn't change the drop off location either.) Long story short, a total of 4 hours total was wasted trying to get a simple truck, and I paid double what I had expected to. I've never been one to complain, but the whole day was kind of horrible dealing with all of this.
CATHERINE M.Have more professional -looking employees representing your business at the front desk. Have items available that are agreed upon during the reservation process.
JACELYN B.THE STAFF WAS INCREDIBLY HELPFUL, FRIENDLY AND ACCOMMODATING.
Robert F.Yvonne was EXCELLENT!! She's professional, timely, and gets the job done.
Katrina H.Excellent customer service.
MYRA K.Didn't have an appliance dolly that I reserved so gave me one that was broken.
Jason E.Great customer service, going above and beyond to ensure the equipment worked smoothly, we checked the trailer and the gentleman grabbed some WD-40 to make it work more smoothly. Very fast and efficient service. Very pleased overall and would highly recommend this location.
DEANNA M.The drop off locations was incorrect and had to be updated. As the employees continued to chat, i was on hold waiting on customer service. There is a detach in the customer service realm, as all responsibilities to solve problems rest with the customer calling the customer service number, as you are standing in the U-haul store. I was on hold for over 20 minutes, apparently the store locations do not have authority to make changes, even if there is an obvious mistake.
Jeffery C.Excellent service.
Kathryn T.N/A
KESEAN P.The staff went above and beyond for us. Very friendly
cynthia f. | First ImpressionsCrew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!
Jalesa m. | First ImpressionsVery courteous and helpful staff.
Gerald E. | First ImpressionsI find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!
Gail D. | First ImpressionsStorage manager was very friendly and helpful
samantha c. | First ImpressionsFire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.
Herbert B. | First ImpressionsFacility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.
Joyce M. | First ImpressionsManager went above and beyond to accommodate us.
James O. | First ImpressionsThe ladies in the office were great and seemed to enjoy what they were doing.
Bruce B. | First Impressionsthe staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..
Brenda H. | First ImpressionsEveryone was so nice and very helpful. The staff would call you by name and very personable.
DEBORAH L. | First ImpressionsEverything was great!!! Akaia was wonderful!!!
Emil S. | First ImpressionsThe employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.
Yousef A. | First ImpressionsStaff was very nice and friendly. Staff will do they best to assist you in your needs.
yvette w. | First ImpressionsThe staff were helpful and very polite! I would highly recommend this location! Thanks
Dwayne H. | First ImpressionsGirls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.
Lori B. | First ImpressionsTop notch service.
Sasha P. | First ImpressionsI went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!
Kimberly s. | First ImpressionsGreat customer service. Very friendly and helpful. Great customer service!!
Jacquelyn M. | First ImpressionsStaff is very helpful and friendly.
beverly w. | First ImpressionsI am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.
Robert S. | First ImpressionsGreat service
Michael L. | First ImpressionsVERY PROFESSIONAL. AND KIND
Marvin D. | First ImpressionsGreat customer service
Shequena J. | First ImpressionsFriendly and very outgoing
Carson L. | First Impressions