Customer Reviews for U-Haul Moving & Storage of Southaven

2,317 comentarios

5375 Pepperchase Dr   Southaven, MS 38671

(662) 655-2901

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(662) 655-2901

5375 Pepperchase Dr
Southaven, MS 38671

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

glen S. 
Rating:
5.0

I see that I was charged $56 after I returned the truck. I made 30 miles more and I told them this. 79 cents per mile, so why was I charged $56? I filled the gas to the level when I got also. I am not sure about this overcharge.

Ramazan A. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
5.0

They were awesome and very helpful. I already recommended to my friend.

tiffany M. 
Rating:
5.0

The staff was great! Both the guy who took my order and the guy who got the truck for me when I picked it up and dropped it off. Thorough, fast, efficient!

James Z. 
Rating:
5.0

Customer did not leave a comment.

KATRINA B. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

In all of my years renting equipment, this was the best experience by far. The staff was friendly and efficient. Will definitely bring my business back to their location. It is a little further from my home, but it is worth the drive

Gregory P. 
Rating:
5.0

Customer service was excellent

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
3.0

I will go with Penske next time. So many hidden fees. Your advertisements are misleading. Pay $6 for each blanket which you don't get to keep and you have to fold and put back in the plastic bags. $30 charge if you don't refill the tank exactly + gas cost. 40mil + 20$ does not equal $79...Oh wait processing and BS. I'm surprised UHAUL doesn't require people to return the cardboard boxes after they move....and repack them of course....with a fine for any tape left behind. Sucks you have a monopoly.

James L. 
Rating:
5.0

Customer did not leave a comment.

Abby L. 
Rating:
4.0

All good

Jacquelyn H. 
Rating:
5.0

Customer did not leave a comment.

veronica W. 
Rating:
5.0

Everything was good. Customer service, rental process, and vehicle. Thanks so much!

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

jacqueline G. 
Rating:
5.0

I always enjoy using UHaul services! The customer service is simply awesome!

Tracey H. 
Rating:
1.0

Staff was lazy and female worker was unprofessional and rude.

madison H. 
Rating:
5.0

Keep up the good work

bobby H. 
Rating:
5.0

Customer did not leave a comment.

meridith P. 
Rating:
5.0

Great customer experience

Linda L. 
Rating:
5.0

Customer did not leave a comment.

trakisha R. 
Rating:
3.0

I had a difficult time with the customer service associate at the desk upon picking up my vehicle. She was either new or didn't know what she was doing because I had to insert my credit card 3 times in the machine in order for it to process, but on the 2nd attempt she tried to challenge me making it seem as if I was using a debit card vice my credit card. The whole time it was either her or her system's fault but she tried to place the blame on me as the customer. And then with glaring attitude she had the nerve to say "I don't even have to rent this vehicle to you at all." Totally unprofessional and really terrible customer service & I'll never go back there. Additionally, the Van that I reserved was filthy on the inside with a cracked windshield. So when I brought this to the attention of the staff she looked up at me and said "what do you want me to do". I said, can I get the Van next to it or another one and she said no, that's our only Van. However one of the other staff members was nice enough to sweep out and mop the inside of the cargo Van and said that upon return she would Discount the purchase agreement for my inconvenience, but failed to do so as I can see. Just an overall BAD experience for me and I am a loyal customer who have used U-Haul several times over the years for my family.

Archie B. 
Rating:
3.0

If are going to change the time of someone's reservation, CALL THEM so they don't show up 2 hours early

jeremiah R. 
Rating:
5.0

No improvement needed

Judy B. 
Rating:
5.0

The online/virtual check out didn't work but ladies working the counter were great

John F. 
Rating:
5.0

Everyone was friendly and professional.

EARLINE M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth E. 
Rating:
1.0

Overcharged me for gas when I returned the truck. Customer service didn't answer my call when I called. I called the actual location and was transferred back to Customer service.. still did not answer!!

Kathleen G. 
Rating:
5.0

Great experience and awesome customer service.

Laranda C. 
Rating:
4.0

More trucks

Harvey H. 
Rating:
5.0

Nothing. The staff was extremely courteous!!

Theonetta H. 
Rating:
5.0

Everything was good.

Steve M. 
Rating:
3.0

Make sure you check the vehicle or tow dolly you getting before accepting the turns off agreement because what you see on them pictures will not be the same thing you getting

DAMION J. 
Rating:
5.0

Awesome experience overall

Leonard H. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
4.0

Customer did not leave a comment.

Annie J. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Yvonne is awesome to work with. She is so helpful and truly wants the customer to be happy. You are lucky to have her.

Debra B. 
Rating:
5.0

Very nice employees

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

jOE H. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

towanda C. 
Rating:
4.0

My initial rental on Friday was a 4x7 open trailer. I failed to confirm that actual width of the trailer thinking a 4x7 would be 4ft wide. In actuality the trailer is less than 3ft wide inside. This required me to return the trailer within an hour and rent another trailer - 4x9 motorcycle trailer - which was actually just over 4ft inside width. The trailer cost was the same but I had to pay for one hour on the 4x7 which I was unable to use.

Mike D. 
Rating:
5.0

This whole experience was quick and painless! And they were able to hook me up with two awesome movers. Veterans Moving and Storage. I would highly recommend both U-Haul and Veterans Moving.

Caffi K. 
Rating:
5.0

Great experience.

TOMMIE R. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
4.0

Customer did not leave a comment.

Tanisha J. 
Rating:
3.0

We had the uhaul reserved for a week… We called to request another day to avoid storages fees for one day since our apartment will be ready on Monday… the store had already reserved the u-haul to someone else, and told us we had to have it back by 7 am. The representative we talked to on the phone was very rude and not helpful. We also had to pay for a whole day when we did not have it a whole day… we ended up spending 300+ on the uhaul for the week, and no one would help us when we needed it. I'm disappointed in the lack of empathy, and the rudeness the workers portrayed over the phone. I felt like I was bothering them, and they made me feel stupid and not appreciated.

andrew B. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn D. 
Rating:
4.0

Customer did not leave a comment.

VELMA F. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Kerlin H. 
Rating:
4.0

Customer did not leave a comment.

Jamie B. 
Rating:
1.0

I was charge for gas that I put back. The guy say I suppose to check . I told him they should've check and know how much gas in the truck before each rental. I showed him my gas receipt and they still charged me . Smh I will never rent from uhaul again. I never had this issue until now. They not checking these truck as return, they are too busy outside smoking weed at this location.

dena H. 
Rating:
3.0

Didn't have any type of dollies even though I added dolly to my order.. plus it took me 20mins and other uhaul returners to find the " drop box".. said it would be an orange dropbox but there wasn't..

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Quentin G. 
Rating:
5.0

Customer did not leave a comment.

Charmaine B. 
Rating:
5.0

Customer did not leave a comment.

Mickey M. 
Rating:
5.0

Customer did not leave a comment.

Lasenette R. 
Rating:
5.0

Customer did not leave a comment.

ROGER O. 
Rating:
5.0

Customer did not leave a comment.

Lathia G. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

fantastic!

Charon T. 
Rating:
5.0

They team at this location was very friendly and so very helpful! No recommendations for improvement, they are doing a great job!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Very pleased with this location

William E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

The rep that checked me out can't think of her name she was the best

Brandy J. 
Rating:
5.0

Customer did not leave a comment.

Kristine H. 
Rating:
5.0

I’m in there weekly. I love our local uhaul, the staff is always friendly.

STARKEISHA M.  |  First Impressions 
Rating:
3.0

Make sure to have everything available for customer. Based off reservations! Somethings are not, ncluding the size of Truck.

Vanessa F. 
Rating:
2.0

When I got the truck to my home and opened the back door to load, I was surprised to find it was full of garbage and old clothes. Was extremely disappointed

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Nothing

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Keep doing a excellent w

Nina W. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Nothing really. It was a good experience.

DWAYNE P. 
Rating:
5.0

The employees were very professional and courteous. I will try to use this facility for all my rental needs. Thanks.

JOEY S. 
Rating:
5.0

DO NOT GO TO MENDENHALL

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

Dondrell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arearn w.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option

Amy P.  |  First Impressions 
Rating:
5.0

The employers were nice and quick to help me out he was also patient and he made sure I had everything I needed before I left.

Tania S. 
Rating:
4.0

The truck was not tight. My debit card fell inside the dashboard and we needed road service which came after 45 minutes (which based upon our location and where they were coming from, was impressive) and saved the day. Only one time did we attempt to put the truck in park, that it was only in reverse and started moving. There was no event, and it is not clear whether or not it was operator error.

escamillio D. 
Rating:
3.0

I reserved the 26' truck. When I got there, the lady said they didn't have any. When I asked what did they have available, she told me nothing. What was the point in making a reservation?? She then took it back and said they had a 20'. She really wasn't too friendly. Seemed to have had an attitude. The guy thought was very nice about everything. Even when I needed help with my mobile and he had no experience in it. He kindly told me he didn't and told to go to the young lady in the building.

Jasmine W. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

The truck was nasty in the cabin. During this covid season. You would think it would be a point of importance.

SHANON B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE D. 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Yes y'all took care of me

Demetrius M. 
Rating:
5.0

I would like to thank Ms. Crystal/ General Manager for taking care of the business involving my U-Boxes. Ms. Crystal follows through very professionally. The first schedule pick-up from the home office was a mess and the U-Box was not pulled. I explain the situation to Ms. Crystal and I became a happy customer. She step in and took care of business with every U-Box I had. They were pulled and on schedule. She compensated me with an reimbursement on the home office mess, she stop the automatic deduction from my account, and she has an outstanding team of coworkers Ikea and Bryce were a great help to me. Thank you so much Ms. Crystal for making me a happy customer and yes I would recommend U-Haul to family and friends.

Helen J. 
Rating:
4.0

The manager, Mrs Rosebud, was very friendly and good to work with. The equipment was in need of maintenance, the 26'ft trucks. I contacted Mrs. Rosebud and she was attentive to my concerns and remedied my problems. Thank you to Mrs Rosebud!

GLEN R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

anna C. 
Rating:
5.0

The entire staff was amazing!!

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

CODY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Nothing everything was perfect

LATOYA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmberly J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAVYA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Umeka R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myshonica B.  |  First Impressions 
Rating:
5.0

The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.

Beverly B.  |  First Impressions 
Rating:
5.0

Good people and nice facility.

Clayton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiyon n.  |  First Impressions 
Rating:
5.0

Awesome happy crew. The manager is the bomb in a positive was.

kARINA J.  |  First Impressions 
Rating:
4.0

Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.

Dwana T.  |  Overall Experience 
Rating:
4.0

Too costly for people on a budget. Loved everything else about it.

Darla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

camia o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis V.  |  First Impressions 
Rating:
5.0

Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.

LaWanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin W.  |  First Impressions 
Rating:
5.0

Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.

Umeka R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamentria T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wykena J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B.  |  Overall Experience 
Rating:
5.0

Great when I needed it. Thx

CATHY S.  |  Overall Experience 
Rating:
5.0

This is very nice and well maintained company.

Curtis B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wanda C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LaJeanna L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott T.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond for us. Very friendly

cynthia f.  |  First Impressions 
Rating:
5.0

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!

Jalesa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  Overall Experience 
Rating:
5.0

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I’ve ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Taji V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donyea A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRANCE M.  |  First Impressions 
Rating:
5.0

Very courteous and helpful staff.

Gerald E.  |  First Impressions 
Rating:
4.0

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Gail D.  |  First Impressions 
Rating:
1.0

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we’re people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I’m still trying to rebuild after that traumatic incident. I pray to God that I’m never in a situation where I’d need these people again because they are cruel, heartless, and highly unprofessional!

Angel M.  |  Overall Experience 
Rating:
5.0

Storage manager was very friendly and helpful

samantha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marius W.  |  Overall Experience 
Rating:
1.0

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Victoria P.  |  Overall Experience 
Rating:
4.0

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Herbert B.  |  First Impressions 
Rating:
5.0

Very nice, clean and safe facility.

Kecia C.  |  Overall Experience 
Rating:
4.0

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Joyce M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ralph Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayranne f.  |  First Impressions 
Rating:
4.0

I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards

mae e.  |  Overall Experience 
Rating:
2.0

My furniture was damaged

Porsha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF M.  |  Overall Experience 
Rating:
5.0

Manager went above and beyond to accommodate us.

James O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
2.0

There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.

vickie b.  |  Overall Experience 
Rating:
1.0

Fire in unit destroyed my stuff

James H.  |  Overall Experience 
Rating:
5.0

I always trust U-haul storage I will never use anybody but you guys.

LaTosha R.  |  Overall Experience 
Rating:
5.0

It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!

pattie king M.  |  Overall Experience 
Rating:
5.0

The ladies in the office were great and seemed to enjoy what they were doing.

Bruce B.  |  First Impressions 
Rating:
5.0

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Brenda H.  |  First Impressions 
Rating:
5.0

Everyone was so nice and very helpful. The staff would call you by name and very personable.

DEBORAH L.  |  First Impressions 
Rating:
1.0

Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.

Blake a.  |  Overall Experience 
Rating:
5.0

Everything was great!!! Akaia was wonderful!!!

Emil S.  |  First Impressions 
Rating:
5.0

The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.

Charollete H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANERRICA H.  |  Overall Experience 
Rating:
5.0

Very clean, great security and knowledgeable employees. Wonderful experience

mary j.  |  Overall Experience 
Rating:
5.0

I always feel comfortable doing business with Uhaul

LaTosha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawala C.  |  First Impressions 
Rating:
3.0

The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.

Yousef A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheila M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dijuan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pattie king M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maya P.  |  Overall Experience 
Rating:
1.0

My tv got stole out of there their was nothing did about sad a** place .

Shanicka H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrius s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrius s.  |  First Impressions 
Rating:
5.0

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

yvette w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARILYN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald J.  |  Overall Experience 
Rating:
5.0

The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

Paige D.  |  First Impressions 
Rating:
5.0

The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Kristen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

winnie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamekia M.  |  Overall Experience 
Rating:
5.0

Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

Shekieta W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn B.  |  First Impressions 
Rating:
4.0

We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!

Jodie B.  |  Overall Experience 
Rating:
5.0

The staff were helpful and very polite! I would highly recommend this location! Thanks

Dwayne H.  |  First Impressions 
Rating:
5.0

I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

charmelle e.  |  Overall Experience 
Rating:
5.0

Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Lori B.  |  First Impressions 
Rating:
3.0

The new staff is always rude and indifferent.

Elanda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maricceo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda G.  |  Overall Experience 
Rating:
3.0

Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Joel R.  |  Overall Experience 
Rating:
5.0

the service was excellent

WL H.  |  Overall Experience 
Rating:
5.0

Top notch service.

Sasha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracie B.  |  Overall Experience 
Rating:
1.0

It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

jose a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacarra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yafan H.  |  Overall Experience 
Rating:
5.0

Thank you. I would tell people about the price and the friendlnes .

Katherine C.  |  Overall Experience 
Rating:
1.0

It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....

VELON M.  |  Overall Experience 
Rating:
4.0

Staff was excellent.

Tamara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean S.  |  First Impressions 
Rating:
5.0

Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penni T.  |  First Impressions 
Rating:
5.0

I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

Kimberly s.  |  First Impressions 
Rating:
5.0

From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.

charamane o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherona H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherona H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine R.  |  Overall Experience 
Rating:
5.0

Staff super nice and the facility is let clean

Velvet R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

zaria a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna R.  |  First Impressions 
Rating:
5.0

Facility was greatly appreciated because staff were very nice and great to deal with.

Janet K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol L.  |  Overall Experience 
Rating:
5.0

Everything was a quick and easy process, I was in and out in great time.

Janet K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAFONDRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delmer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kartarah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.

Scotti M.  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly and helpful. Great customer service!!

Jacquelyn M.  |  First Impressions 
Rating:
4.0

Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!

Darrick F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly H.  |  Overall Experience 
Rating:
5.0

The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!

stephanie t.  |  Overall Experience 
Rating:
5.0

The experience was great, the facilities were clean and the access to the storage was convenient.

Carlos D.  |  Overall Experience 
Rating:
4.0

Great service

Darryl B.  |  Overall Experience 
Rating:
5.0

The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.

Robert G.  |  Overall Experience 
Rating:
5.0

Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.

Sandra R.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and friendly.

beverly w.  |  First Impressions 
Rating:
5.0

The staff here is always super nice and very helpful!!

Kim G.  |  Overall Experience 
Rating:
5.0

The manager Brittany Donaldson has been awesome and very nice. Great Job !

Robert G.  |  Overall Experience 
Rating:
5.0

Excellent carrying customer service

Denise R.  |  First Impressions 
Rating:
5.0

No issues.

Antonette M.  |  Overall Experience 
Rating:
4.0

They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.

Carol L.  |  First Impressions 
Rating:
5.0

The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Carlos D.  |  First Impressions 
Rating:
3.0

I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Robert S.  |  First Impressions 
Rating:
5.0

Great service

Michael L.  |  First Impressions 
Rating:
5.0

Great experience, would use again!

James L.  |  Overall Experience 
Rating:
5.0

Nice and clean location

jimmy k.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

Carlos D.  |  Overall Experience 
Rating:
5.0

The representative was very professional and helpful a great transaction.

David G. K.  |  First Impressions 
Rating:
5.0

Great staff always courteous!!

lawanda E.  |  Overall Experience 
Rating:
5.0

Thumbs up

DENISE R.  |  Overall Experience 
Rating:
1.0

I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Milauna R.  |  Overall Experience 
Rating:
5.0

I was able to pick up my truck on time as promised. That was important to me. Thanks!

Carlos D.  |  First Impressions 
Rating:
1.0

Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Dominica H.  |  Overall Experience 
Rating:
4.0

Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

Verdell H.  |  First Impressions 
Rating:
4.0

I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

SHARITA B.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL. AND KIND

Marvin D.  |  First Impressions 
Rating:
5.0

Great customer service

Shequena J.  |  First Impressions 
Rating:
4.0

.

Christina K.  |  Overall Experience 
Rating:
5.0

Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Mary D.  |  First Impressions 
Rating:
4.0

The service this time was better than the last!

Kenya A.  |  Overall Experience 
Rating:
5.0

Friendly and very outgoing

Carson L.  |  First Impressions 
Rating:
5.0

Great

MICHELLE E.  |  Overall Experience 
Rating:
5.0

Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

MAREE N.  |  Overall Experience 
Rating:
5.0

The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

Robert G.  |  First Impressions 
Rating:
5.0

Thank you for the ease in my move, made a world of diferencet

nester v.  |  Overall Experience 
Rating:
5.0

Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Erika B.  |  Overall Experience 
Rating:
3.0

ok

Erika B.  |  First Impressions 
Rating:
5.0

Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Robert G.  |  Overall Experience 
Rating:
5.0

Brittany and her team are awesome !!!

Robert G.  |  First Impressions 
Rating:
5.0

Great!

Brittany M.  |  Overall Experience 
Rating:
5.0

I would definitely recommend using U-Haul , for a long distance move.

noah m.  |  Overall Experience 
Rating:
5.0

Great service.

REBECCA P.  |  Overall Experience 
Rating:
4.0

the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

robert d.  |  Overall Experience 
Rating:
5.0

This was a good experience. I would re-patronize!

Bridgitte M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

steve i.  |  Overall Experience 
Rating:
4.0

The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Felicia T.  |  Overall Experience 
Rating:
4.0

Was a good experience.

Otis W.  |  Overall Experience 
Rating:
5.0

I had my ubox delivered. Never got to see the location

Jacqueline S.  |  Overall Experience 
Rating:
5.0

Received great service.

Greg S.  |  Overall Experience 
Rating:
5.0

U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

dean n.  |  Overall Experience 
Rating:
5.0

Great place to store my belongings. Thanks for great service.

ANDREA B.  |  Overall Experience 
Rating:
5.0

Definitely would recommend this facility.. great experience

janet r.  |  Overall Experience 
Rating:
2.0

I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

Karen C.  |  Overall Experience 
Rating:
5.0

Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

John F.  |  Overall Experience 
Rating:
5.0

I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!

LaTyia B.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.

KAREN L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba