El cliente no dejó un comentario.James R.
Customer Reviews for U-Haul Moving & Storage of Southaven
Southaven, MS 38671
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Cynthina A. | First Impressions
El cliente no dejó un comentario.Cynthina A. | First Impressions
Notify customers before arriving for pickup that reserved equipment is not availableMelissa C.
Friendly and professionalROSS Z.
El cliente no dejó un comentario.Samuel S.
I was overcharged on my rental. I've tried to resolve the issue but no one can fix it.Yousef A.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.Maya M. | Overall Experience
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.ALEXANDRU F.
El cliente no dejó un comentario.SHANERRICA H. | Overall Experience
We've always had a good experience at this location, from the employees to the equipment. Will continue to be customers as long as we have need for rentals. GraciasCathi T.
Very clean, great security and knowledgeable employees. Wonderful experiencemary j. | Overall Experience
just finemax C.
Everyone on the staff is friendly and very helpful.Corey M.
Staff were greatVelma M.
Keep up the good workAdrian T.
My only complaint is the price. I was quoted one price. The next day I spoke with another employee who gave me a 10% discount. I called two days later and was not given the discount. When I called the employee back she said I couldn't have the discount as I didn't book through her. I booked with U-Haul!!!! Doesn't the company honor the offer??DARREN B.
Thanks ðŸ˜ŠRANISHA H.
El cliente no dejó un comentario.Dulcie J.
I always feel comfortable doing business with UhaulLaTosha R. | First Impressions
El cliente no dejó un comentario.Tawala C. | First Impressions
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.GARY L.
The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.Yousef A. | First Impressions
El cliente no dejó un comentario.Sheila M. | First Impressions
Yvonne Brewer went above and beyond to handle my confusing 7 pod move to and from driveways and even 1 from Canada to storage to driveway. Yvonne kept up with them better than we did and always friendly no matter what time of the morning or how many times we changed delivery dates or which pods were being picked up or delivered back from storage on what date or how Cold it was! AND did it with a Smile and like they loved the job. I dealt with a lot of people buying a new house and moving and relocating another family member from Canada this past winter and Yvonne Brewer was one of the few that was a joy to work with. Friendly, Knowledgeable, Confidant, Helpful 5 stars! Uhauls moving boxes and packing bubble wrap on the other hand were a disappointment. And I bought a lot. The bubble wrap was thin compared to other brands out there for the price (later found this out) and the cardboard boxes are not holding up even after just 6 months. I would use and recommend Upods to anyone but the supplies I would steer them in another direction.Debra P.
Everyone was very friendly. And everything was explained to me very clearly.AMY S.
El cliente no dejó un comentario.Dijuan M. | First Impressions
Staff did not inform us of mileage requirements of our rental truck until it was returned. Communication between local U-Haul dealer and your traffic center was not good...information was not communicated clearly to the dealer??William H.
El cliente no dejó un comentario.ALEXANDRU F.
El cliente no dejó un comentario.Satanya F.
El cliente no dejó un comentario.Anthony S.
Upon checking in, employees actively engaged each more than the customer. Continued to carry on conversation between each the entire time I was at the counter.Terri H.
Danielle and Yvonne are amazing. They made the moving experience easy and stress-free. I would recommend them to anyone!Alexis B.
Friendly staff. Truck was very worn down with a lot of damage and headlights that almost didn't work.MATTHEW J.
Be sure to present all options. I initially asked to rent a pickup since it was most economical. Counter person said no pickups were available. Option presented was to wait for pickup to become available in a few days. Options of other vehicles were not offered until I repeatedly asked for other options. Once other options were finally revealed experience went smoothly.Byron R.
El cliente no dejó un comentario.JIMMY R.
Locate the trailers, particularly the longer ones so they are not directly across from the propane tank and protective barriers. It makes it difficult to pick up and return them, particularly with a large(long) pickup truck or SUV.Kenneth D.
El cliente no dejó un comentario.Suresa T. | Overall Experience
Everyone I interacted with was extremely nice and helpful. Good store.Thomas B.
They were very kind, professional, and prepared. The only problem is I request a dollie and they didn't have one in stock.Monica J.
El cliente no dejó un comentario.Carolyn W.
The owner and the staff were great!! Check out and check in was smooth. Friendly and courteous, quick service.Taji V.
This is not the fault of this particular location, but my pick up location was switched 3 times in less that 24 hours. One of the switches occurred because they rented the truck reserved for me and the person that rented it would not have it back in time.james M.
We were very happy ðŸ˜ŠSHEILA S.
El cliente no dejó un comentario.Amy G.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Latonya B. | Overall Experience
El cliente no dejó un comentario.Angela H. | First Impressions
El cliente no dejó un comentario.pattie king M. | First Impressions
Made sure the truck had oil change and tuneupTerrel jr D.
El cliente no dejó un comentario.Mathew W.
El cliente no dejó un comentario.Maya P. | Overall Experience
Unbelievably clean and orderly. A model location. Hats off to the management.Robert M.
Trailer has bad tires it jumps it jumped 60 miles and back with the car on it one of the reached straps does not work on it bad experience didn't notice it until i jot to the carERIC H.
El cliente no dejó un comentario.Tomeika L.
El cliente no dejó un comentario.BENJAMIN P.
El cliente no dejó un comentario.Greg B.
Quick service. No hasslesDONALD P.
My tv got stole out of there their was nothing did about sad a** place .Shanicka H. | Overall Experience
El cliente no dejó un comentario.Todd S. | Overall Experience
El cliente no dejó un comentario.Andrea H. | Overall Experience
El cliente no dejó un comentario.WILFREDO O.
El cliente no dejó un comentario.Jamie M.
El cliente no dejó un comentario.Latonya B.
Confusing lobby with no clear path to counter. Uhaul check in process is very slow and tedious even though I had registered online.John C.
My experience with you were excellent. I highly recommend...Willie M.
Our box was to be delivered on 5/1/21. It did not arrive until 5/5/21. In the mean time you canceled my movers and did not refund the money. Now you expect me to schedule and pay a second time. No one initiated contact to keep me informed. I had to do all the calling and no one could find my stuff. This is complete bullshit and I want to be reimbursed for all the crap you put me through!Patricia W.
El cliente no dejó un comentario.darrius s. | Overall Experience
The people are the front desk where rude and not helpful! I WOULD NEVER RENT FROM THAT LOCATION AGAIN! Also pretty sure they overcharged me!Dylan J.
El cliente no dejó un comentario.Cameron S. | Overall Experience
Very Professional staff very clean truckJacquelyn H.
The truck that's I received needed brakes. It didn't want to stop which was very unsafe.AALIYAH H.
El cliente no dejó un comentario.Charles M.
Very well doneOscar A.
El cliente no dejó un comentario.Nicholas F.
El cliente no dejó un comentario.TINA S.
When I returned the vehicle . There was a crew waiting to clean the vehicle up. I was also informed that the vehicle should have been rented unclean.WILLIE S.
El cliente no dejó un comentario.Willie F.
Yvonne Brewer, the U-Box delivery person, is very skilled in placing and picking up our U-Boxes (5 so far). She has been professional, friendly and helpful. She is also very knowledgable about U-Haul services and has given us excellent advice to make our move easier.kevin L.
El cliente no dejó un comentario.Gerren M.
El cliente no dejó un comentario.Alan S.
The staff was excellent to work with in person. Trying to reach U-Haul by telephone is almost impossible! Be prepared to wait in excess of 1 hour on hold to have a phone call answered, and the Online Chat did not help at all - a BOT kept asking how they could help, but there was never a response. Phone and online services are very frustrating. Recording says you can make scheduling changes online, nice in theory, but website didn't work to reschedule a U-Box pickup. Great in-person, frustrating (not helpful) online, very difficult to reach by phone.Vicki P.
Great product and servicePHIL L.
The staff at this location was absolutely great!!! Wanda took care of the reservation and when I arrived the next day, the manager Crystal took care of the pick up and return on Monday. These girls both deserve a five star rating. They were great!!KIMBERLY G.
El cliente no dejó un comentario.TERRY W.
El cliente no dejó un comentario.Darrell H.
The location was fine but the size truck I ordered is not what they had for me. They did not have the size truck I needed.Robert R.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Kenneth B. | Overall Experience
El cliente no dejó un comentario.RONNIE T.
Get the original reservation correct. I showed up at the location that I requested and they had no trailers. That's when I had to go to the above location.Clifford F.
Crystal the general manager and Mimi were great and took care of me well. Even with the system down and my rental delayed 1 day, both of them cared for me well and added 50 additional miles for a mixup on location that was U-Haul's fault. 2 bad things were: 1) The site In Southaven did not do a walk through with me or place an â€œXâ€ on a scratch on the right side of the truck 2) The online survey to put the conditions of the U-Haul would not open when I clicked it so I could not note damages. That hurt me when I returned to Baton Rouge as they asked about issues that I inherited from picking up the U-Haul in the Southaven Location.Kevin M.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.OSCAR H.
El cliente no dejó un comentario.RUSTY T.
Waited 20 mins for someone to come to the drop lane and no one did. Went inside- lady said to leave the key in the car. I didn't feel good about it so left it in drop off. No mask and had to search for assistanceTIA S.
El cliente no dejó un comentario.Velvet R.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.TYLER L.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.JAMES WARNER H.
Very professional team at this location. Helped me get through the checkout process very easily and they were very friendly.Daniel W.
El cliente no dejó un comentario.VIJAY S.
El cliente no dejó un comentario.SAMMICA C.
El cliente no dejó un comentario.Darrell N.
This location needs signage for customers dropping off vehicles. There are no directions to indicate the northernmost entrance is for drop-off, and no directions to correct the customer's misdirection once inside the parking lot. Having employees yelling and pointing at the back of the building is inefficient and a little insulting.Brandon A.
El cliente no dejó un comentario.Michael Q.
El cliente no dejó un comentario.Lasenette R.
El cliente no dejó un comentario.Stacey V.
El cliente no dejó un comentario.JENENA D.
Gargo truck is leaking during rain I got many of my things wet I didn't check yet to assess damagesHAMYD D.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.JEROMIE T.
Yvonne is the best!! So accommodating and very competent!!Treasa C.
El cliente no dejó un comentario.LOUIS L.
El cliente no dejó un comentario.darrius s. | First Impressions
Staff was very nice and friendly. Staff will do they best to assist you in your needs.yvette w. | First Impressions
El cliente no dejó un comentario.Raven A. | Overall Experience
El cliente no dejó un comentario.MARILYN K. | Overall Experience
El cliente no dejó un comentario.STACY B. | Overall Experience
El cliente no dejó un comentario.Donald J. | Overall Experience
The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.Paige D. | First Impressions
The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.Kristen H. | First Impressions
El cliente no dejó un comentario.winnie c. | First Impressions
El cliente no dejó un comentario.Tangela B. | First Impressions
El cliente no dejó un comentario.Tamekia M. | Overall Experience
Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.Shekieta W. | Overall Experience
El cliente no dejó un comentario.Carolyn B. | First Impressions
We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!Jodie B. | Overall Experience
The staff were helpful and very polite! I would highly recommend this location! GraciasDwayne H. | First Impressions
I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the bestcharmelle e. | Overall Experience
Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.Lori B. | First Impressions
The new staff is always rude and indifferent.Elanda R. | Overall Experience
El cliente no dejó un comentario.Maricceo P. | Overall Experience
El cliente no dejó un comentario.Wanda G. | Overall Experience
Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.Joel R. | Overall Experience
the service was excellentWL H. | Overall Experience
Top notch service.Sasha P. | First Impressions
El cliente no dejó un comentario.Tracie B. | Overall Experience
It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothingjose a. | First Impressions
El cliente no dejó un comentario.Jacarra D. | First Impressions
El cliente no dejó un comentario.Yafan H. | Overall Experience
Thank you. I would tell people about the price and the friendlnes .Katherine C. | Overall Experience
It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....VELON M. | Overall Experience
Staff was excellent.Tamara G. | Overall Experience
El cliente no dejó un comentario.Megan M. | Overall Experience
El cliente no dejó un comentario.Rhonda G. | Overall Experience
El cliente no dejó un comentario.Richard v. | Overall Experience
El cliente no dejó un comentario.Sean S. | First Impressions
Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Gracias.DANIEL S. | Overall Experience
El cliente no dejó un comentario.Penni T. | First Impressions
I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!Kimberly s. | First Impressions
From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.charamane o. | First Impressions
El cliente no dejó un comentario.MARILYN K. | First Impressions
El cliente no dejó un comentario.Sherona H. | Overall Experience
El cliente no dejó un comentario.Barbara F. | Overall Experience
El cliente no dejó un comentario.Sharon E. | Overall Experience
El cliente no dejó un comentario.Larry B. | Overall Experience
El cliente no dejó un comentario.Sherona H. | First Impressions
El cliente no dejó un comentario.Christine R. | Overall Experience
Staff super nice and the facility is let cleanVelvet R. | Online Move In
El cliente no dejó un comentario.zaria a. | Overall Experience
El cliente no dejó un comentario.Joanna R. | First Impressions
Facility was greatly appreciated because staff were very nice and great to deal with.Janet K. | Overall Experience
El cliente no dejó un comentario.Carol L. | Overall Experience
Everything was a quick and easy process, I was in and out in great time.Janet K. | First Impressions
El cliente no dejó un comentario.LAFONDRA J. | First Impressions
El cliente no dejó un comentario.Wanda S. | Overall Experience
El cliente no dejó un comentario.Delmer L. | Overall Experience
El cliente no dejó un comentario.Kartarah A. | First Impressions
El cliente no dejó un comentario.WILLIAM P. | Overall Experience
The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.Scotti M. | First Impressions
Great customer service. Very friendly and helpful. Great customer service!!Jacquelyn M. | First Impressions
Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday's are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!Darrick F. | First Impressions
El cliente no dejó un comentario.Molly H. | Overall Experience
The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!stephanie t. | Overall Experience
The experience was great, the facilities were clean and the access to the storage was convenient.Carlos D. | Overall Experience
Great serviceDarryl B. | Overall Experience
The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.Robert G. | Overall Experience
Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.Sandra R. | Overall Experience
Staff is very helpful and friendly.beverly w. | First Impressions
The staff here is always super nice and very helpful!!Kim G. | Overall Experience
The manager Brittany Donaldson has been awesome and very nice. Great Job !Robert G. | Overall Experience
Excellent carrying customer serviceDenise R. | First Impressions
No issues.Antonette M. | Overall Experience
They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.Carol L. | First Impressions
The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.Carlos D. | First Impressions
I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.Robert S. | First Impressions
Great serviceMichael L. | First Impressions
Great experience, would use again!James L. | Overall Experience
Nice and clean locationjimmy k. | Overall Experience
My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.Carlos D. | Overall Experience
The representative was very professional and helpful a great transaction.David G. K. | First Impressions
Great staff always courteous!!lawanda E. | Overall Experience
Thumbs upDENISE R. | Overall Experience
I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.Milauna R. | Overall Experience
I was able to pick up my truck on time as promised. That was important to me. ¡Gracias!Carlos D. | First Impressions
Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn't know her job at all. She was beyond rude and unhelpful!Dominica H. | Overall Experience
Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer serviceVerdell H. | First Impressions
I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extraSHARITA B. | Overall Experience
VERY PROFESSIONAL. AND KINDMarvin D. | First Impressions
Extraordinario servicio al clienteShequena J. | First Impressions
.Christina K. | Overall Experience
Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven MsMary D. | First Impressions
The service this time was better than the last!Kenya A. | Overall Experience
Friendly and very outgoingCarson L. | First Impressions
GreatMICHELLE E. | Overall Experience
Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer serviceMAREE N. | Overall Experience
The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !Robert G. | First Impressions
Thank you for the ease in my move, made a world of diferencetnester v. | Overall Experience
Over the past 8 years I've used this storage 3 times. The service was great and I couldn't think of going to another storage unit besides this one.Erika B. | Overall Experience
okErika B. | First Impressions
Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.Robert G. | Overall Experience
Brittany and her team are awesome !!!Robert G. | First Impressions
Great!Brittany M. | Overall Experience
I would definitely recommend using U-Haul , for a long distance move.noah m. | Overall Experience
Great service.REBECCA P. | Overall Experience
the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.robert d. | Overall Experience
This was a good experience. I would re-patronize!Bridgitte M. | Overall Experience
Very helpful staff.steve i. | Overall Experience
The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.Felicia T. | Overall Experience
Was a good experience.Otis W. | Overall Experience
I had my ubox delivered. Never got to see the locationJacqueline S. | Overall Experience
Received great service.Greg S. | Overall Experience
Servicios adicionales en esta ubicación
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