Comentarios de los clientes para U-Haul Moving & Storage of South Stafford

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of South Stafford

Clasificación general:

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Michael B. | Overall Experience |
Clasificación:

Need more camera

Barbara B. | First Impressions |
Clasificación:

Deann was very nice she was very professional help me out when my house flooded.

Barbara B.
Clasificación:

El cliente no dejó un comentario.

Lisa D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Prince A.
Clasificación:

Better covid-19 practices in store and sanitizing of vehicle cabins.

Cassie S. | First Impressions |
Clasificación:

Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Thank you.

bertrand l. | Overall Experience |
Clasificación:

D_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.

Stafford I. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

HAY C.
Clasificación:

Mobile check-in and check-out could be more streamlined.

CANDICE F.
Clasificación:

Their was a long wait cause it was just 1 person and she needed help very busy

Gasper D.
Clasificación:

El cliente no dejó un comentario.

Joseph G.
Clasificación:

Erica has been absolutely amazing! She saw me outside struggling to use the app and she call me inside and handled my reservation. Not only was she quick she made my experience very pleasant. She has an amazing personality and is definitely a gem! Definitely will send my tenants there if they need to move. You guys rock!

david J. | First Impressions |
Clasificación:

I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too 😁😁👍👍!!

Tara Denise J.
Clasificación:

El cliente no dejó un comentario.

CAROLE S.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

Excellent Service

Celia Z.
Clasificación:

My reservation was messed up from the start. I could not check in contactless, dolly was removed from my reservation and reservation was suppose to be one way when I went to return it i was told I have one way equipment but the wrong reservation type for me to correct their error I was being charged $300 additional or having to return to pick up location over an hour away wtf! Uhaul error but I'm being charged what a hassle never again

JONATHAN L.
Clasificación:

Make sure new people are shadowed until they know the ropes. If not, it can waste the customer's time and money, like in my situation.

SAGE H.
Clasificación:

Woman in office was NOT wearing a mask and was getting into our personal space

Earl M.
Clasificación:

El cliente no dejó un comentario.

Maria F.
Clasificación:

Great customer service! Very friendly and prompt. I recommend them highly.

Steven W.
Clasificación:

El cliente no dejó un comentario.

BEAUFORD B.
Clasificación:

They were busy cleaning the store when I came in and they stopped and took care of me.

KEONI J.
Clasificación:

The rep was very friendly and helpful!

Herb S.
Clasificación:

None. At. This. Time

JAMES L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

FIDMCIO A.
Clasificación:

El cliente no dejó un comentario.

Anthony A. | Overall Experience |
Clasificación:

It wasn’t a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.

Dewayne O.
Clasificación:

El cliente no dejó un comentario.

Lawrence A.
Clasificación:

El cliente no dejó un comentario.

ZORRIE J.
Clasificación:

El cliente no dejó un comentario.

Kenneth G.
Clasificación:

El cliente no dejó un comentario.

Ben D.
Clasificación:

Everything is world class

Michelle S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patricia J. | Overall Experience |
Clasificación:

The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV’s, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.

Jose C.
Clasificación:

Nothing excellent service and freindly staff.

jared M.
Clasificación:

El cliente no dejó un comentario.

barbara K.
Clasificación:

Excellent service and personable attention was very appreciated

Krishella C.
Clasificación:

El cliente no dejó un comentario.

Della Mae J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PATRICIA I.
Clasificación:

in this season of COVID-19 the workers behind the plastic shield did not have on mask and the lady kept touching my mobile phone and she did not have on gloves either, I am so glad i carry hand sanitizer in my purse, and i have a bottle in my personal vehicle, I wish i had gone down the street to the missouri city location because of this concern, COVID-19 is real, I lost a loved to this virus

SHAWN G.
Clasificación:

Service was efficient and friendly. Great experience!

BRUSE H. | First Impressions |
Clasificación:

Samantha did outstanding job throughout the process.

Cruz S.
Clasificación:

El cliente no dejó un comentario.

michael F.
Clasificación:

El cliente no dejó un comentario.

Jamar S.
Clasificación:

They guy who checked us in. i think he was name was Brandon was great. Made sure i understood all of the charges and fees before i left. Seems like he is very knowledgable when it comes to running the store as he was there by himself juggling several tasks

HARVEY B.
Clasificación:

El cliente no dejó un comentario.

Clif C.
Clasificación:

The manager was extremely helpful- though it was obvious she was very busy. She was extremely organized and did things with excellence.

Dewone T.
Clasificación:

Excellent customer service

Devlon D.
Clasificación:

El cliente no dejó un comentario.

Kitrina C.
Clasificación:

El cliente no dejó un comentario.

Kimberly C.
Clasificación:

Literally no one was wearing a mask, which is a requirement in the area and one employee was coughing up a lung and probably a plague-bearer. Extremely unethical behavior and ridiculous.

Rachel A.
Clasificación:

El cliente no dejó un comentario.

RENE O.
Clasificación:

Best of the best period

Robyn S.
Clasificación:

El cliente no dejó un comentario.

Jimmy Y.
Clasificación:

The ladies in charge were hard workers and went out of their way to be helpful with my equipment pickup.

Damion S.
Clasificación:

Not properly run well at all

Joel Abisa G.
Clasificación:

Too long wait... only one employee for a long line. Trying to serve three customers at the same time is not effective, nor professional.

Armethia C.
Clasificación:

El cliente no dejó un comentario.

Kenneth W.
Clasificación:

Our experience went very smoothly - from the cheerful and efficient front office person to the person who took the truck back in.

DAVID O.
Clasificación:

Excelente

Leo B.
Clasificación:

El cliente no dejó un comentario.

Timo P.
Clasificación:

El cliente no dejó un comentario.

JOSHUA H.
Clasificación:

El cliente no dejó un comentario.

ANITA O.
Clasificación:

El cliente no dejó un comentario.

Juinnchin H.
Clasificación:

Make sure that the charge is correct next time. My final bill was wrong, which over charge for 3 miles.

ANTHONY I. | Overall Experience |
Clasificación:

No Hassles!

CAROLYN A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nena B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nicole E.
Clasificación:

El cliente no dejó un comentario.

Tammy H.
Clasificación:

Outstanding customer service at the Stafford location!

Walter J.
Clasificación:

Nothing.

Robin W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

william b. | Overall Experience |
Clasificación:

Keep up the good work!!

EUGENE C.
Clasificación:

I would just tell my friend to be patient when checking in and out because it seemed like they were short of staff

JOHN J.
Clasificación:

El cliente no dejó un comentario.

DEBORAH N.
Clasificación:

The manager D. Smith is awesome. I always use this location every time I rent. But unfortunately I had a melt down in the store. She was so understanding and assisted me. I really appreciated your help. You are very compassionate. Thank you!!!!!

Artis A.
Clasificación:

El cliente no dejó un comentario.

FAVOUR O.
Clasificación:

Unprofessional and lack of customer service. Team need training.

John M.
Clasificación:

Always great service. Thanks again

SHAUN S.
Clasificación:

Full staff is great and a pleasure to business with. DeeAnne definitely made me feel important and took care of all my needs. Greatest uhaul around period.

Guiteau L.
Clasificación:

El cliente no dejó un comentario.

JOSE S.
Clasificación:

Very helpful and friendly

KEVIN R.
Clasificación:

El cliente no dejó un comentario.

Jack M.
Clasificación:

El cliente no dejó un comentario.

Alexia R.
Clasificación:

They charged me for two days worth of insurance on the UHal when I brought it back!

Anantkumar P.
Clasificación:

El cliente no dejó un comentario.

ROBIN M.
Clasificación:

El cliente no dejó un comentario.

johnnie M.
Clasificación:

El cliente no dejó un comentario.

Stephen P.
Clasificación:

El cliente no dejó un comentario.

Nathan M.
Clasificación:

El cliente no dejó un comentario.

Ganesh K.
Clasificación:

El cliente no dejó un comentario.

LINDA H.
Clasificación:

El cliente no dejó un comentario.

Brionna M.
Clasificación:

El cliente no dejó un comentario.

Benjamin M.
Clasificación:

El cliente no dejó un comentario.

Kim M.
Clasificación:

El cliente no dejó un comentario.

Cristiano P.
Clasificación:

Great services. Clean truck and easy to check in and out.

MORGAN M.
Clasificación:

Very nice people that take care of there customers

Neketha R.
Clasificación:

El cliente no dejó un comentario.

TIFFANY G.
Clasificación:

The guys in the office were absolutely AMAZING!! I'm sorry I don't have all of their names but the SUNDAY SHIFT ROCKS!! Professional and prompt and THAT is why I keep coming back!!

JAMES L.
Clasificación:

Tera was very helpful and knowledgeable in assisting us with securing the type of vehicle needed for needs. We had a quick and easy check in and check out!! Thank you, James & Mary Liddell

JAMON M.
Clasificación:

El cliente no dejó un comentario.

Roni R.
Clasificación:

They don't deserve the one star the I gave them, but thats the least I can give. The “manager” of this store needs some training in customer service. All I ask is for some respect as a customer which is a bare necessity. From all the other reviews, I see that the blondy has been rude mostly poc, soo if you are a Poc please take your business where you can get the respect you deserve. All other employees were very respectful and friendly. I wonder why Uhaul hasn't looked into this issue even after so many bad reviews on her. Also try to teach her a bit about diversity so she can be a little less racist to the next customer.

Ayanna W.
Clasificación:

I can't remember the front desk assistance name but I came in on 10/7 at 5pm and he was extremely helpful and friendly. I actually booked at the wrong location and he did t turn me away. He took care of canceling the other reservation and made sure I had a good vehicle. Please make sure he gets acknowledged.

Guy G.
Clasificación:

All good

REGINALD M.
Clasificación:

Nothing

Moore D.
Clasificación:

The truck which was given to me did not have any a/c.

Kevin F.
Clasificación:

El cliente no dejó un comentario.

Julio C.
Clasificación:

El cliente no dejó un comentario.

Diana D.
Clasificación:

The truck was advertised for $19.95. After all the taxes and fees I ended up paying $58. 57. A total rip off to me. Not fond of U-haul.

Abbey T.
Clasificación:

Great service, very prompt and helpful on a stressful day

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Gordon G.
Clasificación:

D'ann and the folks there were very helpful, efficient and friendly! I am very impressed with their operation. They are a quality team from reservation to return!

Sheliah K.
Clasificación:

I felt nothing is needed to improve! DeAnn was so nice and wonderful! Loved her customer service! She explained everything, answered all of my questions, and was so friendly! She made the pick-up and drop-off experience easy and quick! I even had to keep the truck an extra day and DeAnn was very understanding and worked with us. Thank you DeAnn for making a hectic moving experience so much easier!! A future customer, Sheliah K.

Rene O.
Clasificación:

I have had the best service ever

Jacquelyn S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kim C.
Clasificación:

Easy no-touch pickup and return through their app. Vehicle was clean and low mileage.

Shamil C.
Clasificación:

Hi

Trish G. | Overall Experience |
Clasificación:

I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D’an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Sherita S. | First Impressions |
Clasificación:

The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.

Troy H. | Overall Experience |
Clasificación:

You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.

Randy L. | Overall Experience |
Clasificación:

We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !

Ted C. | Overall Experience |
Clasificación:

Uhaul runs a very good operation. Glad I selected them for my move.

Terrie B. | First Impressions |
Clasificación:

Excellent customer service Quick and easy process

Darius C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alfreda R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JASON B. | First Impressions |
Clasificación:

Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I’m in, I always only use her location to store my things because of how kind, warm and welcoming she is.

Nancy S. | Overall Experience |
Clasificación:

Friendly and helpful.

Ryan B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

amy c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dolly T. | First Impressions |
Clasificación:

Moving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!

Ted C. | First Impressions |
Clasificación:

The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.

Leonard C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jose t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nicky M. | First Impressions |
Clasificación:

People who care about people Your staff at u-haul are amazing Thank you for hiring people like that

Tim G. | First Impressions |
Clasificación:

Well run facility with good employees. Also the moving company that is used there is excellent.

Trung V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lori S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James H. | Overall Experience |
Clasificación:

Staff very attentive and helpful to the needs and questions of the customer.

Kenneth S. | Overall Experience |
Clasificación:

D ANN WAS VERY HELPFUL AND POLITE.

TERESA E. | Overall Experience |
Clasificación:

The manger Ms.. Deanndra was a super nice lady always with a smile 😊always enjoy having conversations with her. Her staff was as well very nice . Thank you

Daniel G. | First Impressions |
Clasificación:

The manager was very helpful.

Gary H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

william b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Leah S. | Overall Experience |
Clasificación:

Deann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional

Karen M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Trung V. | First Impressions |
Clasificación:

Great experience and staff.

Stuart P. | Overall Experience |
Clasificación:

I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.

Thomas M. | First Impressions |
Clasificación:

Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you

Linda K. | Overall Experience |
Clasificación:

Always thorough and professional. Enjoyed doing business

Paul B. | Overall Experience |
Clasificación:

Can't say enough good things about them .. A great place to have your storage Thanks, Broussards

Robert b. | First Impressions |
Clasificación:

The staff were very friendly and professional. Thank you, D-an and Jessica.

armani e. | First Impressions |
Clasificación:

She was very nice and helpful and kindhearted

Rodney C. | Overall Experience |
Clasificación:

I was very pleased

Carol E. | First Impressions |
Clasificación:

The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.

SAMUEL L. | Overall Experience |
Clasificación:

None

ANA R. | Overall Experience |
Clasificación:

I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.

Darren W. | Overall Experience |
Clasificación:

Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.

Kristen M. | Overall Experience |
Clasificación:

We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!

Donna W. | Overall Experience |
Clasificación:

This was a much better storage facility than the first place we used

Mashawna L. | Overall Experience |
Clasificación:

Always greeted with professional, friendly and efficient service

Valerie C. | First Impressions |
Clasificación:

Friendly Staff. Clean Unit.

Sharese J. | Overall Experience |
Clasificación:

I asked the manger D’Ann for 4 more days a week before due. Closing was delayed,so the tile man didn’t have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS

Carl M. | First Impressions |
Clasificación:

Great people .

Una E. | First Impressions |
Clasificación:

Everyone was very helpul

chanell m. | First Impressions |
Clasificación:

My experience was fantastic. The staff was super friendly!

Bozie G. | First Impressions |
Clasificación:

Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.

Kristen M. | First Impressions |
Clasificación:

They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.

CHRISTINE A. | Overall Experience |
Clasificación:

Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service

Anonett F. | Overall Experience |
Clasificación:

The staff is very friendly and very helpful. I’ll be going back to them if I need storage or rentals again.

michael w. | First Impressions |
Clasificación:

Employee very knowledgeable and helpful.

Bonnie H. | Overall Experience |
Clasificación:

The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.

MARCUS F. | First Impressions |
Clasificación:

N/a

Kenneth N. | Overall Experience |
Clasificación:

Very nice facility. Clean lot, clean bathroom, etc.

Steven R. | First Impressions |
Clasificación:

The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.

Cynthia N. | Overall Experience |
Clasificación:

Great service, convenient, easy to work with

Anthony M. | Overall Experience |
Clasificación:

Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful

Kevin W. | Overall Experience |
Clasificación:

Very good experience with Uhaul on both ends of my move.

Akisha D. | Overall Experience |
Clasificación:

Lady D and staff were so helpful .i would return.and refer others

Kirstin O. | First Impressions |
Clasificación:

NA

Sarah D. | Overall Experience |
Clasificación:

Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.

RUTHIE Y. | Overall Experience |
Clasificación:

The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.

Larry P. | Overall Experience |
Clasificación:

Good people working there.

Ingrid H. | First Impressions |
Clasificación:

D-An is fantastic, incredibly helpful, and a pleasure to work with!

Inez P. | First Impressions |
Clasificación:

Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Thank you.

Brenda V. | First Impressions |
Clasificación:

D-An is my IT

DOUG F. | First Impressions |
Clasificación:

.

David P. | Overall Experience |
Clasificación:

The manager and staff were always friendly and helpful.

Martin E. | First Impressions |
Clasificación:

Very professional and helpful, I probably will be using this location for as long as I need . ..

Rodderick S. | Overall Experience |
Clasificación:

I enjoyed you while I was, a customer. You are great. God bless

EBONI D. | Overall Experience |
Clasificación:

Very accommodating

Tina C. | Reservation |
Clasificación:

Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations

Samyra S. | Overall Experience |
Clasificación:

na

Carlos P. | Overall Experience |
Clasificación:

It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn’t able to use UHaul, and it turned into an argument.

C E H. | Overall Experience |
Clasificación:

friendly service

Willard M. | Overall Experience |
Clasificación:

Ms. De Ann and Staff are a great team... always willing to assist

Kevin J. | Overall Experience |
Clasificación:

D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!

Hattie Michelle C. | Reservation |
Clasificación:

Thanks!

Jermaine C. | Overall Experience |
Clasificación:

Ms Ann Smith was very helpful and provided great customer service

Robert M. | Reservation |
Clasificación:

Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.

Raquel H. | Overall Experience |
Clasificación:

Never had any issues with this facility.

Rudolph P. | Overall Experience |
Clasificación:

Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful

Cindi H. | Overall Experience |
Clasificación:

This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT

JAN L. | Overall Experience |
Clasificación:

Nice facility. Friendly and helpful staff.

ranessa d. | Overall Experience |
Clasificación:

Great location!

Seble W. | Overall Experience |
Clasificación:

Deanne was very nice and helpful.

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