Comentarios de los clientes para U-Haul Moving & Storage of South Stafford

Outstanding customer service at the Stafford location!

Nothing.

Keep up the good work!!

I would just tell my friend to be patient when checking in and out because it seemed like they were short of staff

The manager D. Smith is awesome. I always use this location every time I rent. But unfortunately I had a melt down in the store. She was so understanding and assisted me. I really appreciated your help. You are very compassionate. Thank you!!!!!

Unprofessional and lack of customer service. Team need training.

Always great service. Thanks again

Full staff is great and a pleasure to business with. DeeAnne definitely made me feel important and took care of all my needs. Greatest uhaul around period.

Very helpful and friendly

They charged me for two days worth of insurance on the UHal when I brought it back!

Great services. Clean truck and easy to check in and out.

Very nice people that take care of there customers

The guys in the office were absolutely AMAZING!! I'm sorry I don't have all of their names but the SUNDAY SHIFT ROCKS!! Professional and prompt and THAT is why I keep coming back!!

Tera was very helpful and knowledgeable in assisting us with securing the type of vehicle needed for needs. We had a quick and easy check in and check out!! Thank you, James & Mary Liddell

They don't deserve the one star the I gave them, but thats the least I can give. The “manager” of this store needs some training in customer service. All I ask is for some respect as a customer which is a bare necessity. From all the other reviews, I see that the blondy has been rude mostly poc, soo if you are a Poc please take your business where you can get the respect you deserve. All other employees were very respectful and friendly. I wonder why Uhaul hasn't looked into this issue even after so many bad reviews on her. Also try to teach her a bit about diversity so she can be a little less racist to the next customer.

I can't remember the front desk assistance name but I came in on 10/7 at 5pm and he was extremely helpful and friendly. I actually booked at the wrong location and he did t turn me away. He took care of canceling the other reservation and made sure I had a good vehicle. Please make sure he gets acknowledged.

All good

Nothing

The truck which was given to me did not have any a/c.

The truck was advertised for $19.95. After all the taxes and fees I ended up paying $58. 57. A total rip off to me. Not fond of U-haul.

Great service, very prompt and helpful on a stressful day

D'ann and the folks there were very helpful, efficient and friendly! I am very impressed with their operation. They are a quality team from reservation to return!

I felt nothing is needed to improve! DeAnn was so nice and wonderful! Loved her customer service! She explained everything, answered all of my questions, and was so friendly! She made the pick-up and drop-off experience easy and quick! I even had to keep the truck an extra day and DeAnn was very understanding and worked with us. Thank you DeAnn for making a hectic moving experience so much easier!! A future customer, Sheliah K.

I have had the best service ever

Easy no-touch pickup and return through their app. Vehicle was clean and low mileage.

Hi

I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D’an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.

The truck we were given was shaking and hard to control. This vehicle needs to be serviced because it was not in good condition like the 1 we rented about 2 weeks before. I called the car number but never got an answer. Make sure your application are working properly. I tried to upload photos just received message “Opps” tried numerous times.

The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.

You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.

We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !

1. No one was at the front desk for about 5 minutes after we arrived for pickup. 2. When "J" (name abbreviated) came out, I do not recall her apologizing for making us wait. 3. The brakes on the van were screeching and likely needed to be replaced. 4. For the return of the vehicle: we arrived just before closing time and went in. About a minute and a half later, "J" came out front and asked if we were there for a return, I said yes, she said well we're closed so you'll have to do the return on your phone. My daughter and I were visibly soaked with rain and exhausted, and yet J had kicked us out of the store and back into Tropical Storm Beta to process the return on the phone. I tried to process the return, but the website could not share my location even though my location services were all on. I called the national number for help but was put on hold. I kept trying to get the website to work, until our ride came. By then it was a dark so I set the parking brake in the vehicle and took the key with me, to be returned the next day. The website stated that if you cannot process the return by phone, come back the next day during office hours. The next morning J called me and left a rude message, saying that she sees we left the vehicle but, and she did a sarcastic laugh, she needs the key. I saved this on my voicemail. I called her right back, and explained the problem I had the night before with the phone return. She asked if I had an iPhone. I said no I have an Android. She said, oh because sometimes iPhones have trouble with the website. *Her knowing this is all the more reason that she should have processed the return when we were in the store instead of kicking us out into the storm.* Back to the phone conversation: J rudely said she had an appointment scheduled that morning for that van and had needed the key. I said, then you should have processed the return or at least taken the key when we were in the store last night instead of kicking us out. She said I could have left the key in the Dropbox. I told her I didn't see a drop box . *Again, she could have told us the night before to leave the key in the Dropbox and told us where it was.* I told her I would get the key back to her that day. A few minutes later I called back and asked her if she could send an Uber to pick up the key because I did not have transportation at the moment. She said no we don't have Uber. I told her how poor I felt her customer service was the night before and again said that I would return the key that day. I returned the key before the 5 p.m. deadline.

Great experience, highly recommend 1092 group

Uhaul runs a very good operation. Glad I selected them for my move.

Misty and Jesica run a good ship. Super easy to deal with and very helpful. When a problem arose with a vehicle they were quick to resolve the issue and compensate for the inconvenience. Rating:excellent!! There is a fellow that is recommended for moving your items if you need the help. He is excellent, friendly and professional. His name is Kevin Robinson. Believe me, he is worth it if you have a big load to move. He is priced very well for moving services and really knows how to place your things the most efficient way possible and prevent damage. Rating: Highly recommended!!! My overall experience was excellent from start to finish from Miami to Stafford Texas. Uhaul took good care of me at both ends. Experience: June to Sept 15 2020

The process was to complicated. I tried to pre register on line. The app would not allow me to complete.Staff helped me both times . There a few of us seniors that can not navigate thru your on line process.

The young lady that helped me was very professional the moment I walked in and extremely knowledgeable of the products and services. Five Star service from the moment I made the appointment.

No suggestion for improvements. Very pleased with service received.

Excellent service...again! Thank you.

Was not informed of additional fee for dolly that came with truck. I brought my own, but was charged a fee. Never told what spot to return truck to, so I parked truck where It was picked up. Had to move it to different location. Sign was on gate. Upon inspecting truck from U haul email on my phone, prior to finalizing rental, it was very difficult & frustrating to try & read instructions in bright daylight.

Excellent customer service Quick and easy process

Pick up on sunday was GREAT. Drop off on Monday was horrible. Unprofessional language, no one in uniform. I could not tell who was an employee and who was not.

More consistency from weekend staff to weekday staff.

Everything was great. Very friendly and easy to work with. Great experience. I will use them again.

Excellent people at this location. The only thing I was not 100% with was opening the truck and finding an extra cost dolly and blankets already inside. Not only taking up space we could have used, but were in the way.

Staff very nice and patience with every question or concern. I was able to book and pick in the day without any problems.

The outside of the vehicle was mostly clean but the Driver's inside could have been cleaned more. All personnel interacting with customers before, during, and after should be wearing masks. Thanks

Thank you excellent experience.

Clean the truck between users. A dirty ashtray... Dog hair. It was uncomfortable to be in the truck like that.

D-Ann was the most amazing person to work with. I called multiple times, frantically and she always calmly helped solve my issues. Truly truly truly incredible. She alone is the reason I would re-use Uhaul00

The wait.time.to.rent and drop off was horrible. Also renting a 7.dollar dolly was over kill to the credentials iChat was demanded of me. Really? I was.treated like I was borrowing a 20k Rolex. The woman told me i could not rent a 7 dollar dolly if I didnt cough up a 2nd name as a reference. Wow. It took me a total of 1.5 hours to rent and drop off. I needed this dolly for a 10 min job. Absolutely ridiculous. Absolutely ridiculous to need that much proof and paperwork. I will not come back to rent a dolly. I will buy one instead.

After hours was not told clear to me I had locked the van and could not get back in the van to take a picture or even send it... Then I get $20 extra just because I could not take a picture!!!! You all find a way to take more money even if this was clearly not told to me

Nothing ,They were wonderful.

Very pleasant experience inquiring about the equipment and equipment pick up and drop off. Things were clearly labeled and personnel were very knowledgeable and very nice. Will certainly come back to this location again and I will let my friends know as well!!

Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I’m in, I always only use her location to store my things because of how kind, warm and welcoming she is.

Friendly and helpful.

Moving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!

The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.

People who care about people Your staff at u-haul are amazing Thank you for hiring people like that

Well run facility with good employees. Also the moving company that is used there is excellent.

Staff very attentive and helpful to the needs and questions of the customer.

D ANN WAS VERY HELPFUL AND POLITE.

The manger Ms.. Deanndra was a super nice lady always with a smile 😊always enjoy having conversations with her. Her staff was as well very nice . Thank you

The manager was very helpful.

Deann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional

Great experience and staff.

I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.

Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you

Always thorough and professional. Enjoyed doing business

Can't say enough good things about them .. A great place to have your storage Thanks, Broussards

The staff were very friendly and professional. Thank you, D-an and Jessica.

She was very nice and helpful and kindhearted

I was very pleased

The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.

None

I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.

Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.

We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!

This was a much better storage facility than the first place we used

Always greeted with professional, friendly and efficient service

Friendly Staff. Clean Unit.

I asked the manger D’Ann for 4 more days a week before due. Closing was delayed,so the tile man didn’t have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS

Great people .

Everyone was very helpul

My experience was fantastic. The staff was super friendly!

Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.

They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.

Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service

The staff is very friendly and very helpful. I’ll be going back to them if I need storage or rentals again.

Employee very knowledgeable and helpful.

The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.

N/a

Very nice facility. Clean lot, clean bathroom, etc.

The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.

Great service, convenient, easy to work with

Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful

Very good experience with Uhaul on both ends of my move.

Lady D and staff were so helpful .i would return.and refer others

NA

Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.

The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.

Good people working there.

D-An is fantastic, incredibly helpful, and a pleasure to work with!

Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Thank you.

D-An is my IT

.

The manager and staff were always friendly and helpful.

Very professional and helpful, I probably will be using this location for as long as I need . ..

I enjoyed you while I was, a customer. You are great. God bless

Very accommodating

Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations

na

It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn’t able to use UHaul, and it turned into an argument.

friendly service

Ms. De Ann and Staff are a great team... always willing to assist

D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!

Thanks!

Ms Ann Smith was very helpful and provided great customer service

Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.

Never had any issues with this facility.

Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful

This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT

Nice facility. Friendly and helpful staff.

Great location!

Deanne was very nice and helpful.