Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .Mary Ellen U. | Online Move In
Customer Reviews for U-Haul Moving & Storage of South Stafford
Stafford, TX 77477
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everyone was very nice and knowledgeable of all questions I hadAlicia W.
El cliente no dejó un comentario.SYED R.
The program to check the vehicle in never loaded. Then I return the vehicle in the exact fuel position. But there was still a $30 charge. I disputed it on the site and it said that someone would be contacting me but I haven't been contactedKristen E.
El cliente no dejó un comentario.ROY M.
Make self return easier !! That was NOT a pleasant experience for the novice !!!!ANTOINETTE R.
Good jobNYEMA B.
Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you AllDELCINA M. | First Impressions
El cliente no dejó un comentario.MAURICIO N.
Ms. D-An is such an angel that she made U-Haul the best choice for me and my friends. She is professional, considerate, and very patient. She and people like Jenny who made the reservation for me made us love U-Haul so much that it will always be our favorite. Thank you all so much!Fangzhong T.
Provide return receipt at time of return, not just by email.FREDRICK M.
Explain all the "hidden" charges such as the extra fee that comes with the use of the dolly and the fuel charge at the time the truck is booked, not after.Gwendolyn B.
El cliente no dejó un comentario.ranessa d. | First Impressions
Great customer service.ranessa D.
El cliente no dejó un comentario.CHRISTOPHER J.
El cliente no dejó un comentario.john h. | First Impressions
El cliente no dejó un comentario.MARTIN H.
Employ more people to help customers and answer phones!Cheryl F.
Great Job by the staff !! I needed to move my rental up a day and they accommodated me perfectly !! Strongly recommend this locationClayton T.
We loved the service that was given to us. The staff was very helpful and kind.fage f. | Overall Experience
El cliente no dejó un comentario.ROSE M.
Friendly service and clean equipment.SHAWN G.
Continue having the employees wearing masks during the pandemic and the cleanliness of the vehicles. I've appreciated that this location is caring about Covid.Keri R.
Excellent employeesDARD M.
Customer Service Sucks !!!ARIEL DENISE H.
El cliente no dejó un comentario.Justin A.
El cliente no dejó un comentario.jackie S.
Overall goodGIBU P.
El cliente no dejó un comentario.DEJAN D.
El cliente no dejó un comentario.DEBORAH H.
D'An is great.Barbara B. | Overall Experience
El cliente no dejó un comentario.Lam N.
Been using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and againSHARONDA R. | Overall Experience
Even though people were lined up, the service was really good and accomodatingLOUIS B.
El cliente no dejó un comentario.Tai L.
El cliente no dejó un comentario.YANG S.
Fast, efficient and courteous.JEFFREY A.
I placed the reservation for a different location, and was called the day before to tell me I had to go to this location instead. This location's truck did not have the dolly I reserved, and wanted to send me to another location to pick it up. I declined and simply asked for the dolly charge to be removed. I was still charged for the dolly, and then an additional $50 by the drop-off location for not returning the dolly that I never got. The truck came with less than half of a tank of gas when we picked up; we dropped it off with more gas than we had to start with and were still charged a fee for having less than half a tank. I was also charged for insurance that I declined. Took an hour on the phone with customer service to resolve the issue after-the-fact. Ridiculous.Bobby L.
El cliente no dejó un comentario.roy B.
El cliente no dejó un comentario.Belinda R. | First Impressions
The customer service lady took care of us! She was very pleasant, she made us laugh, she was thorough, she answered all of our questions, and I think that she should get a raise for her dedication, drive, her customer service skills!!! This is the only Uhaul location that I have used in the 3yrs I have been in Texas. Thank You to the customer service lady who took care of us. Can't remember her name but she is a Blonde Beauty full of good energy ðŸ˜€ðŸ˜ƒDEMETRICE B.
Poor customer and robbery by made up fees... fees charged were different from final receipt... yet no refund processedTraveon J.
DeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!ROBIN J. | First Impressions
D-An was very helpful and accommodating. I would definitely store my items here again in the future.JOSHUA V. | Overall Experience
Need more cameraMichael B. | Overall Experience
Deann was very nice she was very professional help me out when my house flooded.Barbara B. | First Impressions
El cliente no dejó un comentario.Barbara B.
El cliente no dejó un comentario.Lisa D. | Overall Experience
Better covid-19 practices in store and sanitizing of vehicle cabins.Prince A.
Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Gracias.Cassie S. | First Impressions
D_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.bertrand l. | Overall Experience
El cliente no dejó un comentario.Stafford I. | First Impressions
Mobile check-in and check-out could be more streamlined.HAY C.
Their was a long wait cause it was just 1 person and she needed help very busyCANDICE F.
El cliente no dejó un comentario.Gasper D.
Erica has been absolutely amazing! She saw me outside struggling to use the app and she call me inside and handled my reservation. Not only was she quick she made my experience very pleasant. She has an amazing personality and is definitely a gem! Definitely will send my tenants there if they need to move. You guys rock!Joseph G.
I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too !!david J. | First Impressions
El cliente no dejó un comentario.Tara Denise J.
El cliente no dejó un comentario.CAROLE S.
Excellent ServiceJOHN S.
My reservation was messed up from the start. I could not check in contactless, dolly was removed from my reservation and reservation was suppose to be one way when I went to return it i was told I have one way equipment but the wrong reservation type for me to correct their error I was being charged $300 additional or having to return to pick up location over an hour away wtf! Uhaul error but I'm being charged what a hassle never againCelia Z.
Make sure new people are shadowed until they know the ropes. If not, it can waste the customer's time and money, like in my situation.JONATHAN L.
Woman in office was NOT wearing a mask and was getting into our personal spaceSAGE H.
El cliente no dejó un comentario.Earl M.
Great customer service! Very friendly and prompt. I recommend them highly.Maria F.
El cliente no dejó un comentario.Steven W.
They were busy cleaning the store when I came in and they stopped and took care of me.BEAUFORD B.
The rep was very friendly and helpful!KEONI J.
None. At. This. TimeHerb S.
El cliente no dejó un comentario.JAMES L. | First Impressions
El cliente no dejó un comentario.FIDMCIO A.
It wasn't a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.Anthony A. | Overall Experience
El cliente no dejó un comentario.Dewayne O.
El cliente no dejó un comentario.Lawrence A.
El cliente no dejó un comentario.ZORRIE J.
El cliente no dejó un comentario.Kenneth G.
Everything is world classBen D.
El cliente no dejó un comentario.Michelle S. | Overall Experience
The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV's, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.Patricia J. | Overall Experience
Nothing excellent service and freindly staff.Jose C.
El cliente no dejó un comentario.jared M.
Excellent service and personable attention was very appreciatedbarbara K.
El cliente no dejó un comentario.Krishella C.
El cliente no dejó un comentario.Della Mae J. | Overall Experience
in this season of COVID-19 the workers behind the plastic shield did not have on mask and the lady kept touching my mobile phone and she did not have on gloves either, I am so glad i carry hand sanitizer in my purse, and i have a bottle in my personal vehicle, I wish i had gone down the street to the missouri city location because of this concern, COVID-19 is real, I lost a loved to this virusPATRICIA I.
Service was efficient and friendly. Great experience!SHAWN G.
Samantha did outstanding job throughout the process.BRUSE H. | First Impressions
El cliente no dejó un comentario.Cruz S.
El cliente no dejó un comentario.michael F.
They guy who checked us in. i think he was name was Brandon was great. Made sure i understood all of the charges and fees before i left. Seems like he is very knowledgable when it comes to running the store as he was there by himself juggling several tasksJamar S.
El cliente no dejó un comentario.HARVEY B.
The manager was extremely helpful- though it was obvious she was very busy. She was extremely organized and did things with excellence.Clif C.
Excellent customer serviceDewone T.
El cliente no dejó un comentario.Devlon D.
El cliente no dejó un comentario.Kitrina C.
Literally no one was wearing a mask, which is a requirement in the area and one employee was coughing up a lung and probably a plague-bearer. Extremely unethical behavior and ridiculous.Kimberly C.
El cliente no dejó un comentario.Rachel A.
Best of the best periodRENE O.
El cliente no dejó un comentario.Robyn S.
The ladies in charge were hard workers and went out of their way to be helpful with my equipment pickup.Jimmy Y.
Not properly run well at allDamion S.
Too long wait... only one employee for a long line. Trying to serve three customers at the same time is not effective, nor professional.Joel Abisa G.
El cliente no dejó un comentario.Armethia C.
Our experience went very smoothly - from the cheerful and efficient front office person to the person who took the truck back in.Kenneth W.
El cliente no dejó un comentario.Leo B.
El cliente no dejó un comentario.Timo P.
El cliente no dejó un comentario.JOSHUA H.
El cliente no dejó un comentario.ANITA O.
Make sure that the charge is correct next time. My final bill was wrong, which over charge for 3 miles.Juinnchin H.
No Hassles!ANTHONY I. | Overall Experience
El cliente no dejó un comentario.CAROLYN A. | Overall Experience
El cliente no dejó un comentario.Nena B. | Overall Experience
El cliente no dejó un comentario.nicole E.
Outstanding customer service at the Stafford location!Tammy H.
El cliente no dejó un comentario.Robin W. | First Impressions
Keep up the good work!!william b. | Overall Experience
I would just tell my friend to be patient when checking in and out because it seemed like they were short of staffEUGENE C.
El cliente no dejó un comentario.JOHN J.
The manager D. Smith is awesome. I always use this location every time I rent. But unfortunately I had a melt down in the store. She was so understanding and assisted me. I really appreciated your help. You are very compassionate. Thank you!!!!!DEBORAH N.
El cliente no dejó un comentario.Artis A.
Unprofessional and lack of customer service. Team need training.FAVOUR O.
Always great service. Thanks againJohn M.
Full staff is great and a pleasure to business with. DeeAnne definitely made me feel important and took care of all my needs. Greatest uhaul around period.SHAUN S.
El cliente no dejó un comentario.Guiteau L.
Very helpful and friendlyJOSE S.
El cliente no dejó un comentario.Jacquelyn S. | Overall Experience
I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D'an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.Trish G. | Overall Experience
The customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.Sherita S. | First Impressions
You have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.Troy H. | Overall Experience
We were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !Randy L. | Overall Experience
Uhaul runs a very good operation. Glad I selected them for my move.Ted C. | Overall Experience
Excellent customer service Quick and easy processTerrie B. | First Impressions
El cliente no dejó un comentario.Darius C. | First Impressions
El cliente no dejó un comentario.Alfreda R. | Overall Experience
Deanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.JASON B. | First Impressions
Friendly and helpful.Nancy S. | Overall Experience
El cliente no dejó un comentario.Ryan B. | First Impressions
El cliente no dejó un comentario.amy c. | Overall Experience
Moving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!Dolly T. | First Impressions
The Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.Ted C. | First Impressions
El cliente no dejó un comentario.Leonard C. | Overall Experience
El cliente no dejó un comentario.Jose t. | Overall Experience
People who care about people Your staff at u-haul are amazing Thank you for hiring people like thatNicky M. | First Impressions
Well run facility with good employees. Also the moving company that is used there is excellent.Tim G. | First Impressions
El cliente no dejó un comentario.Trung V. | Overall Experience
El cliente no dejó un comentario.Lori S. | Overall Experience
Staff very attentive and helpful to the needs and questions of the customer.James H. | Overall Experience
D ANN WAS VERY HELPFUL AND POLITE.Kenneth S. | Overall Experience
The manger Ms.. Deanndra was a super nice lady always with a smile always enjoy having conversations with her. Her staff was as well very nice . GraciasTERESA E. | Overall Experience
The manager was very helpful.Daniel G. | First Impressions
El cliente no dejó un comentario.Gary H. | First Impressions
El cliente no dejó un comentario.william b. | First Impressions
Deann and her team go above and beyond the call of duty I know them all and each one has been more than exceptionalLeah S. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
Great experience and staff.Trung V. | First Impressions
I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.Stuart P. | Overall Experience
Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help youThomas M. | First Impressions
Always thorough and professional. Enjoyed doing businessLinda K. | Overall Experience
Can't say enough good things about them .. A great place to have your storage Thanks, BroussardsPaul B. | Overall Experience
The staff were very friendly and professional. Thank you, D-an and Jessica.Robert b. | First Impressions
She was very nice and helpful and kindheartedarmani e. | First Impressions
I was very pleasedRodney C. | Overall Experience
The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.Carol E. | First Impressions
NingunoSAMUEL L. | Overall Experience
I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.ANA R. | Overall Experience
Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.Darren W. | Overall Experience
We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!Kristen M. | Overall Experience
This was a much better storage facility than the first place we usedDonna W. | Overall Experience
Always greeted with professional, friendly and efficient serviceMashawna L. | Overall Experience
Friendly Staff. Clean Unit.Valerie C. | First Impressions
I asked the manger D'Ann for 4 more days a week before due. Closing was delayed,so the tile man didn't have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CSSharese J. | Overall Experience
Great people .Carl M. | First Impressions
Everyone was very helpulUna E. | First Impressions
My experience was fantastic. The staff was super friendly!chanell m. | First Impressions
Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.Bozie G. | First Impressions
They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.Kristen M. | First Impressions
Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great serviceCHRISTINE A. | Overall Experience
The staff is very friendly and very helpful. I'll be going back to them if I need storage or rentals again.Anonett F. | Overall Experience
Employee very knowledgeable and helpful.michael w. | First Impressions
The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.Bonnie H. | Overall Experience
N/aMARCUS F. | First Impressions
Very nice facility. Clean lot, clean bathroom, etc.Kenneth N. | Overall Experience
The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.Steven R. | First Impressions
Great service, convenient, easy to work withCynthia N. | Overall Experience
Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpfulAnthony M. | Overall Experience
Very good experience with Uhaul on both ends of my move.Kevin W. | Overall Experience
Lady D and staff were so helpful .i would return.and refer othersAkisha D. | Overall Experience
NDKirstin O. | First Impressions
Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.Sarah D. | Overall Experience
The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.RUTHIE Y. | Overall Experience
Good people working there.Larry P. | Overall Experience
D-An is fantastic, incredibly helpful, and a pleasure to work with!Ingrid H. | First Impressions
Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Gracias.Inez P. | First Impressions
D-An is my ITBrenda V. | First Impressions
.DOUG F. | First Impressions
The manager and staff were always friendly and helpful.David P. | Overall Experience
Very professional and helpful, I probably will be using this location for as long as I need . ..Martin E. | First Impressions
I enjoyed you while I was, a customer. You are great. God blessRodderick S. | Overall Experience
Very accommodatingEBONI D. | Overall Experience
Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locationsTina C. | Reservación
naSamyra S. | Overall Experience
It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn't able to use UHaul, and it turned into an argument.Carlos P. | Overall Experience
friendly serviceC E H. | Overall Experience
Ms. De Ann and Staff are a great team... always willing to assistWillard M. | Overall Experience
D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!Kevin J. | Overall Experience
¡Gracias!Hattie Michelle C. | Reservación
Ms Ann Smith was very helpful and provided great customer serviceJermaine C. | Overall Experience
Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.Robert M. | Reservación
Never had any issues with this facility.Raquel H. | Overall Experience
Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpfulRudolph P. | Overall Experience
This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREATCindi H. | Overall Experience
Nice facility. Friendly and helpful staff.JAN L. | Overall Experience
¡Excelente ubicación!ranessa d. | Overall Experience
Deanne was very nice and helpful.Seble W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!