El cliente no dejó un comentario.Courtney C.
Customer Reviews for U-Haul Moving & Storage of South Stafford
Stafford, TX 77477
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Quick Awesome experienceMICHELLE A.
El cliente no dejó un comentario.CINDY H.
El cliente no dejó un comentario.Janie M.
Customer service was very good and knowledgeable. I had a good experience so to answer your question "nothing "Bridgett M.
El cliente no dejó un comentario.Carl H. | First Impressions
Even though there were issues, Maurice and De-an did an AMAZING job taking care of us with a smile!ALANDRA B.
Nothing service was great.ROSE M.
I didn't receive my receipt yetREGINALD S.
El cliente no dejó un comentario.Kenneth C. | Overall Experience
El cliente no dejó un comentario.Jenyce C.
El cliente no dejó un comentario.Christopher S.
Nothing at all Maurice was super and awesome with customer service I truly appreciate him in my time of need thank God for him.Cornetely B.
El cliente no dejó un comentario.thomas a. | Overall Experience
El cliente no dejó un comentario.matthew D.
El cliente no dejó un comentario.CLEMENTE G. | First Impressions
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Toni G.
El cliente no dejó un comentario.Dejan D.
El cliente no dejó un comentario.Lydia R.
El cliente no dejó un comentario.doinne h. | Overall Experience
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Albert O.
Extraordinario servicio al clientePRISCILLA C.
El cliente no dejó un comentario.Lydia R.
The young man who I worked with was very informative, professional, and knowledgeable. Overall he exceeded standards, and I most definitely will return to this location for future rentals.Danielle H.
Very disappointing situation in the morning to pick up my truck, the lady has an attitude.(10 am ). And the credit card terminal not working so have to give it to that lady my card and put my card number physically into. Now my card have unauthorized transactions, I have to call the bank and cancel it. Why people do things like this, At the end I returned the truck later that afternoon by 2.PM, the drop off was very professional and nice because it was a different women who took care of us.Manu T.
Better trucks and efficient check outTanesha P.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Hector A.
El cliente no dejó un comentario.Mark D.
This was my first time renting a pickup truck from Uhaul. It was perfect for what I needed to haul. The reservation, pickup and drop off were super easy.Alisha P.
The owner/operator there is a gem. Her customer service style and manner makes the whole process painless.Olatunji A.
Having more staffs on hand to assist customersWilliam L.
Staff was excellent. The car dolly I received had missing parts that were not noticed at pickup. Made it impossible to use. Resolution = refund. In a different situation I may have really been up a creek without the equipment.Steven S.
El cliente no dejó un comentario.Lisa H.
The guy who checked us in and out was friendly.Kimberly P.
Always professional and kind. Thank you!Robert F.
The quickest I have ever rented a truck! I was in and out in under 8 minutes.Kenneth H.
El cliente no dejó un comentario.thomas a. | First Impressions
Good service at a good price.Miguel M.
El cliente no dejó un comentario.Arun M.
Need more than one employee working at one time for the wait time is ridiculousJamel F. | First Impressions
El cliente no dejó un comentario.Justin T.
El cliente no dejó un comentario.Andrew M.
Never got a copy of my receipt that I was told would be emailed to me. Other than that everything was great, people were friendly and courteoustodd P.
Nothing, absolutely excellent customer service from both of the guys and convenient rental occommdations.Regina B.
El cliente no dejó un comentario.rayonna N.
El cliente no dejó un comentario.Augustus C.
EVERYTHING WAS GREAT!!!eric W.
Staff was excellent and facility was clean and easy to accessEdward H.
Ms D'An Smith is very focused on customer service. Excellent experience.RONALD P.
Great Customer Service 😊Angela S. | First Impressions
El cliente no dejó un comentario.Anthony M.
I requested and paid for a furniture dolly that was not available when I picked up the truck I had to go to another location to get one. All else was fine.VIRGIL Y.
El cliente no dejó un comentario.VERNON T. | First Impressions
Nice lady at the counter. uhaul itself sucks so bad.Kuriakose S.
The two gentlemen, who assisted us were very professional, helpful, and courteous.LINCOLN P. | First Impressions
30 minutes in and out process fast and friendly and they communicated everything while I was there from front to back start to finishOscar G.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.LaQuitta N. | Overall Experience
El cliente no dejó un comentario.Marlen C.
El cliente no dejó un comentario.Darian E.
I have gone to other locations and the U-Haul representative goes out and checks the odometer, fuel, and takes pictures of the equipment, but that was not done at this location. There was a sticky spot that looked like something was spilled. We made sure to avoid that spot when loading our belongings. When we went back to return the vehicle there was no one at the front desk to attend us. We waited 20 minutes for the representative to tell us to pull forward past a gate that they needed to open. We had to do the return ourselves but we weren't told that until another 5 min in of waiting. And just as I mentioned before I have been to other location were they help with this process. Once everything was complete we noticed another couple dropping off their rental and they were helped by the representative, it would have been nice to get the same customer service they did.Lizbeth M.
El cliente no dejó un comentario.Derrick B. | Overall Experience
El cliente no dejó un comentario.lakeisha s. | Overall Experience
Just stay consistent with your customer service like I experienced.Johnny R.
El cliente no dejó un comentario.Glenn A.
Customer service was excellentADOLFO G. | Overall Experience
El cliente no dejó un comentario.Dejan D.
The only reason I am NOT rating this facility an Excellent is due to pricing. For a 10x20 non-climate controlled unit was $255. Way too expensive. I rented here out of convenience as I was selling my house and I needed something available and close by. This location fit the bill. D'ann is great an knows her stuff. Very helpful.janet c. | Overall Experience
El cliente no dejó un comentario.TRAVIS M.
El cliente no dejó un comentario.vanessa S.
Don't change a thing, you did goodchris H.
Ms Debbie was very unprofessional and refused to give equipment that was reserved online. She was beating her fist when speaking to me and had cigarettes on the the counter opened very ghetto.Stephanie T.
El cliente no dejó un comentario.sade S.
El cliente no dejó un comentario.Susan A.
all terrible from beginning to end, 1- didn't welcome 2- no one at Front desk , had to wait , 3- tried to charge over for gas even i filled it, i wanted to go gas station again. i had hard time and had to give back more gas than needed . 4- no thank you , no talk , no personality at all never drop off here againUmit P.
El cliente no dejó un comentario.Christy G.
El cliente no dejó un comentario.Jaqueline M. | First Impressions
El cliente no dejó un comentario.Cliff P. | First Impressions
I only have one issue and I was told uhaul by the manager that day that you do not provide a military discount. I was truly surprised to receive that information I normally do not patronize with businesses of this stature that do not provide a military discount please respondChester H. | First Impressions
El cliente no dejó un comentario.SEUNGCHAN L.
El cliente no dejó un comentario.Shawna D.
El cliente no dejó un comentario.Michael S.
Service and hospitality was A1 This was my first time dealing with this location and I was very satisfied with the service Great team work to the staff members they all deserve a raise for the hard work and patienceBRYANT J.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Rebecca B.
Yes I would go back to this location. But if am to be served by the old lady who lives on the property, I may walk away. She has an intimidating attitude. Too much of a personality which not everyone likes.Dhammika J.
Very friendly and professional.David C.
Staff is always available, professional, and friendly. Helpful if you needed and hands off when you don't. Access gate always works!CLAIRE M. | Overall Experience
The location center manager and his assistant are RUDE. Today when I returned the U-Haul, the assistant YELLED at me to show where to park when I returned the truck, and then he yelled again while communicating with me. Then his manager RUDELY told me what to do to get the receipt - His assistant ignored me and repeatedly did things to insult and be rude to me - to which the center manager turned a BLIND EYE. I will post this review on Google and will share my experience.Himanshu J.
Manager got me in & out in no time. Very prompt.Jorge F.
Feel very unfortunate to rent from this location, the front desk personnel is very rude and no one else to help us to move on faster for the process. Never ever stop at this locationMehmed K.
customer servicesKONGFA W.
El cliente no dejó un comentario.Alexus Y.
El cliente no dejó un comentario.alyssa g. | Overall Experience
El cliente no dejó un comentario.Kenya C.
Truck was BROKE, IT KEPT STOPPING IN THE MIDDLE OF THE STREET IN RUST HOUR TRAFFIC. WE RETURN THE TRUCK AND WAS CHARGE MONEY EVEN THOUGH WE PROTESTED THE CHARGE. SHE DISREGUARED OUR PROTEST AND CHARGE US ANY WAY. WE BELIEVE THEY SHOULD PAID US. WE SPENT TIME TRYING TO GET THIS TRUCK. WE WERE NOT ABLE TO GET OUR PROJECT DONE, HAD TO CANCEL AND CHANGE PLANS. BAD CUSTOMER SERVICE, BAD COMMUNICATION, VERY UNHAPPY CUSTOMER. WOW NOT THE UHAUL WE USE TO GO TO ON A REGULAR. WHAT WERE WE BEING CHARGE FOR?SAMMY H.
keep the store manager she is a professionalDenise P.
El cliente no dejó un comentario.Franklin M. | Overall Experience
El cliente no dejó un comentario.Jawad S.
El cliente no dejó un comentario.NORMA D. | Overall Experience
El cliente no dejó un comentario.lee s. | Overall Experience
All was goodMorris F.
Convenient local for my moving needs.Noel D.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.Qunesia W. | Overall Experience
El cliente no dejó un comentario.Steve S.
Very Proriendly.fessional and courteous, and fVanessa R.
Adrian, Maurice, Audrey and the rest of the crew treated me with the up most respect. Very attentive to your needs. Will recommend others to this facility!â¤ï¸sylvia R.
El cliente no dejó un comentario.debbra J. | Overall Experience
El cliente no dejó un comentario.Olivia K.
El cliente no dejó un comentario.Kyndal E.
First and for most I want to say that the whole staff is awesome and was very helpful to me every time. But to D' An what an amazing person she is, y'all can't have a more wonderful and caring sole over the facility. I really Thank You So Much and Appreciate everything they done for me.Keyantye M. | Overall Experience
Everything was great efficiency will need to rent another this week thanks a lot have a Bless day.leroy S.
The gentleman checking me in yesterday was very rude. Fix his attitude would be my suggestion with a little patience added. It had been a few years since I rented a Uhaul truck. The return process was a bit new to me so I asked the guy what was going on with the check in taking so long. He immediately got defensive! All because I asked him a question about the process to check the truck back in to the facility. He than walked off and the store manager had to complete the checkin. In addition he was rolling his eyes at me as I left the property. The manager saw the whole encounter and said she would deal with it. If this guys is a representative of uhaul he is bad for business.charles G.
El cliente no dejó un comentario.Dejan D.
El cliente no dejó un comentario.VANESSA R. | First Impressions
Nothing to improve. Just keep that Great Customer service experience going! I appreciate you Guys!Carlos C.
El cliente no dejó un comentario.Sandra H.
El cliente no dejó un comentario.RICKY NELSON G.
issuance of receipt as soon as the vehicle is returned. Good service, polite people. Gracias.ROMEO C.
El cliente no dejó un comentario.MONICA D.
If I could give them 10 Stars I would customer service with OnPoint truck was nice and clean great customer service keep up the good workErica L.
D'An is great, and her Team as well.Charles A. | Overall Experience
El cliente no dejó un comentario.Jacklyn M. | Overall Experience
D-Ann is wonderful!Tara H. | Overall Experience
Employee was very helpful and professionalMashella C. | First Impressions
D-An Smith is the best such a beautiful Lady.TROY D. | First Impressions
El cliente no dejó un comentario.Ganell L. | Overall Experience
El cliente no dejó un comentario.ROBBIN P. | Overall Experience
ExcelenteNiein S. | Overall Experience
The stuff was great but especially D-an was the best customer service ever.. thank god for her PLEASE KEEP HER FOREVER 🙏🙏ADOLFO G. | First Impressions
El cliente no dejó un comentario.emetero b. | Overall Experience
Everything is great.christopher m. | Overall Experience
Manager was nice, she has good customer service manner. She reserved rv lot for me but lot not wide enough for my trailer so she chose another spot for trailer.James N. | First Impressions
As I am moving out of the area, soon, I intend to stop by the office and pass along some positive feedback to the Manager and the staff at U Haul South Stafford.....I've noticed that the office staff and the facility team have really improved, over the past year or so, at least (Perhaps they've been improving over a longer period, but I've at least noticed it over the past 2 years or so.) I've dealt with several of the staff, off and on, over the years and, especially over the past 2 years or so, I've just noticed that, to a person, they've all been especially courteous, helpful, and professional. (I've dealt with a lot of movers and storage places over the years and know that (1) this is not the norm for the industry and (2) this team is distinctive, in a very good way....You've got good people, they seem to be well-trained, have good work ethic, and have developed good customer service skills that will serve them well and serve the business well.....Just wanted to pass that along and say "Thank you" and "Keep up the good work". (Hope somebody actually gets this feedback.)DON P. | Overall Experience
D An and her staff are very easy to work with and are always looking for ways to help their customers.Paul B. | First Impressions
Deann is a great manager, she has cleared a few incidents up for me personally dealing with staff and she is a great communicator. This review said 12/1 was my last day but in fact it was end of march I left before 4/1/2022. She assured me the record reflected that. Thank you for taking good care of my items!!Chantel S. | Overall Experience
¡Gracias de nuevo!Angela G. | Overall Experience
El cliente no dejó un comentario.Larry k. | Overall Experience
El cliente no dejó un comentario.Genelda A. | Overall Experience
My unit was broken into and I had to just accept not being compensated due to someone breaking into several storage units.ANTHONY b. | Overall Experience
El cliente no dejó un comentario.Ronald D. | Overall Experience
Great service friendly environmentTIMOTHY L. | Overall Experience
El cliente no dejó un comentario.Shymira C. | Overall Experience
El cliente no dejó un comentario.KAREN H. | Overall Experience
The location and layout of this storage facility was difficult to navigate. Someone should have called me prior to indicate that there was no climate controlled sections available.ronisha h. | Overall Experience
El cliente no dejó un comentario.Genelda A. | First Impressions
Staff were greatDeborah L. | Overall Experience
The gentleman that assisted me was extremely helpful.MICHELLE P. | First Impressions
El cliente no dejó un comentario.paul n. | Overall Experience
Maurice was great! I initially reserved a climate control unit thru the call center. Upon arriving to bring my things, I was informed that unit was not available. Although I couldn't get a climate control unit, Maurice worked something out to where I would be satisfied. Thank yall for all you do.Shymira C. | First Impressions
El cliente no dejó un comentario.PRAKASH V. | Overall Experience
El cliente no dejó un comentario.Tamica K. | First Impressions
El cliente no dejó un comentario.Lisa C. | First Impressions
El cliente no dejó un comentario.KAZIM R. | Overall Experience
I always use the uhaul place love the customer serviceNAKEITHA H. | First Impressions
The staff was extremely friendly and helpful but when I had a problem and had to speak with the lady who was the manager she was the most disrespectful rude person I had ever met in my life. I then came across a few friends who knew the exact woman i was speaking of and refused to use the place because of her. Get rid of her and the place would be 5 starsTasha L. | First Impressions
The staff was very helpful and very informative thank you'll it was a great pleasure to work with you'll this is my place always.Eddie M. | First Impressions
El cliente no dejó un comentario.MICHALA S. | First Impressions
The rates were too expensive when there’s a uhaul facility 1.6 miles with the same unit I was quoted 59.95 at this this location and the one 1.6 miles is 24.95.Melisha B. | Overall Experience
Thank you so much Ms Diane and staff @ Stafford location for excellent service all this years.ADRIAN G. | Overall Experience
D-An Smith, went above and beyond to find a space for my pontoon boat with easy access. She was extremely helpful, and I rate her service excellent. Thanks D-An, Jeff Carothersjeff c. | Overall Experience
The few issues that arose were resolved with quick thinking team members…. They were professional and helpful. Thanks , God Blesspat s. | First Impressions
El cliente no dejó un comentario.Ganell L. | First Impressions
El cliente no dejó un comentario.Eryn P. | Overall Experience
D-Ann is great and runs a great operation.BRUSE H. | Overall Experience
My only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.Joseph A. | Overall Experience
D-An smith is awsomeAngel M. | First Impressions
My rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.ZACHARY P. | Overall Experience
They had great customer service and was always willing to helpBrandon Ramon L. | Overall Experience
GOD Bless!!NONE K. | Overall Experience
El cliente no dejó un comentario.Tyrone J. | First Impressions
El cliente no dejó un comentario.Michael G. | Overall Experience
Every nice and helpful staffMarvan H. | First Impressions
El cliente no dejó un comentario.Janet W. | First Impressions
Good place. Never had any issues in 2 years i rent here.David G. | Overall Experience
Great job by staff. Great location for me. I will recommend. Adrian was great .BETTY H. | First Impressions
El cliente no dejó un comentario.Jeanette E. | Overall Experience
The lady was GRATE !Ricky F. | First Impressions
Over all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.LYNDA H. | Overall Experience
El cliente no dejó un comentario.Jerry S. | Overall Experience
I can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.CARLTON J. | Overall Experience
El cliente no dejó un comentario.raymond l. | Overall Experience
D-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.Steve L. | First Impressions
El cliente no dejó un comentario.CYNTHIA D. | Overall Experience
El cliente no dejó un comentario.Vincent C. | Overall Experience
Just have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leakSaritha C. | First Impressions
El cliente no dejó un comentario.Rasheeda G. | Overall Experience
El cliente no dejó un comentario.NATASHA W. | Overall Experience
Wasn aware ghi sax facility did not prorate when moving out early part of the monthBABY RUTH B. | Overall Experience
Although we had some past issues! I was very satisfied!Cornelius B. | First Impressions
El cliente no dejó un comentario.RICHARD M. | Overall Experience
El cliente no dejó un comentario.Claudia c. | Overall Experience
El cliente no dejó un comentario.Hansen A. | Overall Experience
El cliente no dejó un comentario.ANDREW RENE H. | Overall Experience
A very wonderful experience and would love is this location again.SANDI L. | Overall Experience
El cliente no dejó un comentario.Carlos V. | Overall Experience
Thank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workersMaria D. | Overall Experience
El cliente no dejó un comentario.Ermine G. | Overall Experience
II submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn't . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne AndersonYVONNE A. | Overall Experience
Love these guys! Very professional. Highly recommend them!Skyler H. | Overall Experience
I appreciate the service I received, the manager was nice and accommodating.Cheryl W. | First Impressions
El cliente no dejó un comentario.Laronda S. | Overall Experience
Prices are too highHAROLD D. | Overall Experience
Cleaner than some, very clean. Only thing truck hadn't been sanitized when brought aroundBABY RUTH B. | First Impressions
El cliente no dejó un comentario.Pearl D. | Online Move In
Hope was very helpful.James S. | First Impressions
El cliente no dejó un comentario.SANDI L. | First Impressions
Everyone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!Jennifer L. | First Impressions
El cliente no dejó un comentario.JERICA B. | First Impressions
Awesome ppl and great customer serviceCURTIS M. | Overall Experience
El cliente no dejó un comentario.Kandace T. | Overall Experience
Hope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!Hasan A. | First Impressions
Thanks to d an Very nice costumer service , the best .Alberto Jose F. | Overall Experience
Is very convenient and helpfuldanny m. | Overall Experience
El cliente no dejó un comentario.JASON S. | Overall Experience