Comentarios del cliente para U-Haul Moving & Storage of South Stafford
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of South Stafford
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MUSA G. en
Need to improve
Trung V. en
Great experience and staff.
Trung V. en
Good.
Noah M. en
I greatly appreciate being able to quickly change the drop off to this location when my plans for the day were changed.
Stuart P. en
I was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.
Asana G. en
Great customer service!
Taiwo O. en
The manager at that location is horrible. She was unprofessional, lack manners. Rude to her subordinates. Sent her an employee home, (bad mounting her in the present of another employee) Talking ill about other customers that was returning in the present of a new customer. Gosh! can you be professional, I know it's not a cooperative skirt suit, knotted tie environment but common, you are a leader act the position. 3. And when you drop off, why do I have to pack inside, if there are tons of packing space outside? And her comments sound like, the management wants customers to have accident on their premises. No dont do that to customers that is deliberate/strategies fraudulently act in nature.
Latoya G. en
Customer service was Great Mrs.Curry was outstanding will visit again thanks for everything Mrs.Curry keep up the excellent work. Be Bless
Linda H. en
Excellent customer service!! I love Dee & her staff, always professional & reliable!
Jessica S. en
I loved Ms.Erica she really made my experience perfect! From the moment she answered the phone her customer service was perfect!
Naushad D. en
Excellent customer service
Stephanie L. en
Very knowledgeable and courteous owner. Made the whole process very smooth!
Darron H. en
Need to make it clear that you are required to refill gas tank or be charged for the gas. That was not made clear to me until I returned.
Carrman R. en
I didn't see anything that need improvement. I received excellent customer service.
CHARLES J. en
DeAnn and her staff members at the Stafford location was beyond FABULOUS! I'm still moved to tears with the level of customer service she and her team provided at her location. We had just completed a 17 hour drive from Florida to Texas. It was a VERY ROUGH transition! Ms. DeAnn met my every need and even EXCEEDED all of my expectations. She is just AMAZING! I will NEVER forget how I was treated and look forward to continued patronage with UHAUL! She will be the reason I do so! Thanks again and God bless! Chas Jones Jr. 210 771-3780
David H. en
Management was horrible and my experience was poorly. This location makes the company look bad as a whole and the white lady was the rudeness of it all.
Thomas M. en
Never disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you
Brandy V. en
The customer service needs way more work. Don’t know how to talk to customers AND keep them. Good luck.
Loise S. en
The brakes were slow to react and made a loud noise Personnel was extremely efficient. Super friendly . I have used this location several times and have highly recommend it.
Gerlinde M. en
Chevy truck runs very nice.
JULIA M. en
STAFF VERY FRIENDLY, EFFICIENT, AND KNOWLEDGEABLE. DETAILS OF RENTAL WERE EXPLAINED
Linda K. en
Always thorough and professional. Enjoyed doing business
Sonia C. en
It was about to close but the man that handled the return was extremely helpful.
Mike A. en
Very polite friendly and quick.
Tai-Yu L. en
Limited parking spaces for the visitors
Matthew D. en
Nothing. Associates went above and beyond to accommodate me before and after my check out.
John W. en
Very helpful And friendly location.
Andrea K. en
Cabin was not cleaned out properly. While driving a plastic juice bottle rolled out from under drivers seat and wedged itself under the brake. thankfully I was in a slow speed zone and was able to kick it out of the way. Confusing return of vehicle. Found it hard to park and was told I had to pull inside of gate, asked employees to drive it inside of gate because I did not want to back into another vehicle and they refused. Poor customer service.
Katie M. en
When on the phone, acknowledge the customer standing in front of you. Even if you don’t understand the person you’re on the phone talking to.
Elmi H. en
Employee doesn’t value time and rambles on unimportant information, and also denied to reimburse the extra gas I had put into the truck.
Tilla K. en
Offer Assistance to all your customers who have difficulty using the online app. Everyone is not as tech savvy as the seemingly uncaring manager who seemed to pick and choose which customers she was willing to help. This could easily be construed as discrimination!
Kevin F. en
ONCE AGAIN ABOVE ASND BEYOND 10 THUIMBS UP
Kevin F. en
ALL PERSONELL AT THIS LOCATION WENT ABPOVE AND BEYOND ANY LEVEL OF CUSTOMER SERVICE, AND I HAVE RENTED A LOT FROM UHAUL. THE SINGLE BEST EXPERIENCE WITH A UHAUL FACILITY INB MY LIFE ALL THE WAY DOWN TO CHECK IN!
Cliff B. en
They made the drop off quite simple and quick.
Paul B. en
Can't say enough good things about them .. A great place to have your storage Thanks, Broussards
Christopher M. en
It took over 30 minutes just to get the truck that Had been reserved over a week before. The girl that was working there was absolutely obnoxious. She was hollering, yelling, screeching, yelling words to songs that she was playing WAY TOO LOUD on her phone, and just overall rude. I felt sorry for the guy who worked with her. I could not imagine working with that sort of obnoxious individual all day long. I had a tremendous headache when I left there, because of that girl who worked there. She is absolutely awful.
Angela F. en
Both ladies at this location in Stafford are simply wonderful! Perfection in customer service!
Kim J. en
This locationbis not secured and does not feel safe after hours. Checkin App is TOO slow and long process.
Robert b. en
The staff were very friendly and professional. Thank you, D-an and Jessica.
Kelvin P. en
I hate your vehicle check in process! Don’t make assist you to check the lights and turn signals. Seems to me that if you’re going to do this, you would at the beginning of the rental!
Ellen M. en
Both ladies were very polite and courteous.
Allen L. en
The person in front continued to try to make me pay for something I didnt reserve, I had to wait to be let out the gate for several minutes. I had to ask for a gate code. again customer service wasn't impressive.
Juan R. en
Good
Brenda V. en
D_Ann was a blessing to and for me
Joseph G. en
The wait to pick up a reservation was 50 minutes. I spent an hour+ overall picking up a reserved truck. This was too long to wait. When I finally did get service at front counter staff was friendly and helpful. Management should properly staff on weekends.
armani e. en
She was very nice and helpful and kindhearted
Ivory S. en
NOTHING.
Dave W. en
Both ladies were very nice and friendly ATTA
Jazmine P. en
Very professional and knowledgeable clean vehicles location and grounds. Management and staff awesome Will recommend this location to everyone. The location was perfect for my needs, keep up the good work Uhaul staff in Stafford Texas. Gotta love em.....see you again for my needs in the future.
Alvena R. en
The staff at this location was efficient friendly and professional. The check in process was really efficient. I didn’t have to go through a two step process or a 20 questionnaire review. I was pleasantly surprised.
ERIC C. en
HELLO. I RENTED A AUTO HAULER TRAILER. AND THE LICENSE PLATE LIGHT WAS OUT. AND THE RIGHT SIDE REAR TAIL LIGHT.WAS ON BUT NOT SIGNALING. I REPORTED TO THE OFFICE PERSONNEL. THANKS UHAUL. ONE LOVE. THE LOVE DOCTOR.
Betina M. en
Nothing, service was fast, efficient. There's no need to change anything.
Randy M. en
The manager was very, very qualified at what she does. Extremely professional
Julie C. en
D’Ann and staff are wonderful!
Terry J. en
Nothing cs rep brandon provided excellent service very professional courteous attentive to customer needs and satifaction
Theodore C. en
Good service. Would come back
Rodney C. en
I was very pleased
Carol E. en
The facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.
SAMUEL L. en
None
ANA R. en
I had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.
Darren W. en
Considering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.
Kristen M. en
We have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!
Donna W. en
This was a much better storage facility than the first place we used
Mashawna L. en
Always greeted with professional, friendly and efficient service
Valerie C. en
Friendly Staff. Clean Unit.
Sharese J. en
I asked the manger D’Ann for 4 more days a week before due. Closing was delayed,so the tile man didn’t have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS
Carl M. en
Great people .
Una E. en
Everyone was very helpul
chanell m. en
My experience was fantastic. The staff was super friendly!
Bozie G. en
Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.
Kristen M. en
They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.
CHRISTINE A. en
Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service
Anonett F. en
The staff is very friendly and very helpful. I’ll be going back to them if I need storage or rentals again.
michael w. en
Employee very knowledgeable and helpful.
Bonnie H. en
The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.
MARCUS F. en
N/a
Kenneth N. en
Very nice facility. Clean lot, clean bathroom, etc.
Steven R. en
The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.
Cynthia N. en
Great service, convenient, easy to work with
Anthony M. en
Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful
Kevin W. en
Very good experience with Uhaul on both ends of my move.
Akisha D. en
Lady D and staff were so helpful .i would return.and refer others
Kirstin O. en
NA
Sarah D. en
Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.
RUTHIE Y. en
The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.
Larry P. en
Good people working there.
Ingrid H. en
D-An is fantastic, incredibly helpful, and a pleasure to work with!
SYLVESTER P. en
Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Thank you.
Brenda V. en
D-An is my IT
DOUG F. en
.
David P. en
The manager and staff were always friendly and helpful.
Martin E. en
Very professional and helpful, I probably will be using this location for as long as I need . ..
Rodderick S. en
I enjoyed you while I was, a customer. You are great. God bless
EBONI D. en
Very accommodating
Tina C. en
Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations
Samyra S. en
na
Carlos P. en
It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn’t able to use UHaul, and it turned into an argument.
C E H. en
friendly service
Willard M. en
Ms. De Ann and Staff are a great team... always willing to assist
Kevin J. en
D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!
Hattie Michelle C. en
Thanks!
Jermaine C. en
Ms Ann Smith was very helpful and provided great customer service
Robert M. en
Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.
Raquel H. en
Never had any issues with this facility.
Rudolph P. en
Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful
Cindi H. en
This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT
JAN L. en
Nice facility. Friendly and helpful staff.
ranessa d. en
Great location!
Seble W. en
Deanne was very nice and helpful.
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