Forgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .
Mary Ellen U. | Online Move InCustomer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
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Everyone was very nice and knowledgeable of all questions I had
Alicia W.The program to check the vehicle in never loaded. Then I return the vehicle in the exact fuel position. But there was still a $30 charge. I disputed it on the site and it said that someone would be contacting me but I haven't been contacted
Kristen E.Make self return easier !! That was NOT a pleasant experience for the novice !!!!
ANTOINETTE R.Good job
NYEMA B.Manager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you All
DELCINA M. | First ImpressionsMs. D-An is such an angel that she made U-Haul the best choice for me and my friends. She is professional, considerate, and very patient. She and people like Jenny who made the reservation for me made us love U-Haul so much that it will always be our favorite. Thank you all so much!
Fangzhong T.Provide return receipt at time of return, not just by email.
FREDRICK M.Explain all the "hidden" charges such as the extra fee that comes with the use of the dolly and the fuel charge at the time the truck is booked, not after.
Gwendolyn B.Great customer service.
ranessa D.Employ more people to help customers and answer phones!
Cheryl F.Great Job by the staff !! I needed to move my rental up a day and they accommodated me perfectly !! Strongly recommend this location
Clayton T.We loved the service that was given to us. The staff was very helpful and kind.
fage f. | Overall ExperienceFriendly service and clean equipment.
SHAWN G.Bueno
melvin P.Continue having the employees wearing masks during the pandemic and the cleanliness of the vehicles. I've appreciated that this location is caring about Covid.
Keri R.Excellent employees
DARD M.Customer Service Sucks !!!
ARIEL DENISE H.Overall good
GIBU P.D'An is great.
Barbara B. | Overall ExperienceBeen using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and again
SHARONDA R. | Overall ExperienceEven though people were lined up, the service was really good and accomodating
LOUIS B.Fast, efficient and courteous.
JEFFREY A.I placed the reservation for a different location, and was called the day before to tell me I had to go to this location instead. This location's truck did not have the dolly I reserved, and wanted to send me to another location to pick it up. I declined and simply asked for the dolly charge to be removed. I was still charged for the dolly, and then an additional $50 by the drop-off location for not returning the dolly that I never got. The truck came with less than half of a tank of gas when we picked up; we dropped it off with more gas than we had to start with and were still charged a fee for having less than half a tank. I was also charged for insurance that I declined. Took an hour on the phone with customer service to resolve the issue after-the-fact. Ridiculous.
Bobby L.The customer service lady took care of us! She was very pleasant, she made us laugh, she was thorough, she answered all of our questions, and I think that she should get a raise for her dedication, drive, her customer service skills!!! This is the only Uhaul location that I have used in the 3yrs I have been in Texas. Thank You to the customer service lady who took care of us. Can't remember her name but she is a Blonde Beauty full of good energy 😀😃
DEMETRICE B.Poor customer and robbery by made up fees... fees charged were different from final receipt... yet no refund processed
Traveon J.DeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!
ROBIN J. | First ImpressionsD-An was very helpful and accommodating. I would definitely store my items here again in the future.
JOSHUA V. | Overall ExperienceNeed more camera
Michael B. | Overall ExperienceDeann was very nice she was very professional help me out when my house flooded.
Barbara B. | First ImpressionsBetter covid-19 practices in store and sanitizing of vehicle cabins.
Prince A.Ashley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Gracias.
Cassie S. | First ImpressionsD_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.
bertrand l. | Overall ExperienceMobile check-in and check-out could be more streamlined.
HAY C.Their was a long wait cause it was just 1 person and she needed help very busy
CANDICE F.Erica has been absolutely amazing! She saw me outside struggling to use the app and she call me inside and handled my reservation. Not only was she quick she made my experience very pleasant. She has an amazing personality and is definitely a gem! Definitely will send my tenants there if they need to move. You guys rock!
Joseph G.I will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too !!
david J. | First ImpressionsExcellent Service
JOHN S.My reservation was messed up from the start. I could not check in contactless, dolly was removed from my reservation and reservation was suppose to be one way when I went to return it i was told I have one way equipment but the wrong reservation type for me to correct their error I was being charged $300 additional or having to return to pick up location over an hour away wtf! Uhaul error but I'm being charged what a hassle never again
Celia Z.Make sure new people are shadowed until they know the ropes. If not, it can waste the customer's time and money, like in my situation.
JONATHAN L.Woman in office was NOT wearing a mask and was getting into our personal space
SAGE H.Great customer service! Very friendly and prompt. I recommend them highly.
Maria F.They were busy cleaning the store when I came in and they stopped and took care of me.
BEAUFORD B.The rep was very friendly and helpful!
KEONI J.None. At. This. Time
Herb S.It wasn't a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.
Anthony A. | Overall ExperienceEverything is world class
Ben D.The gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV's, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.
Patricia J. | Overall ExperienceNothing excellent service and freindly staff.
Jose C.Excellent service and personable attention was very appreciated
barbara K.in this season of COVID-19 the workers behind the plastic shield did not have on mask and the lady kept touching my mobile phone and she did not have on gloves either, I am so glad i carry hand sanitizer in my purse, and i have a bottle in my personal vehicle, I wish i had gone down the street to the missouri city location because of this concern, COVID-19 is real, I lost a loved to this virus
PATRICIA I.Service was efficient and friendly. Great experience!
SHAWN G.Samantha did outstanding job throughout the process.
BRUSE H. | First ImpressionsThey guy who checked us in. i think he was name was Brandon was great. Made sure i understood all of the charges and fees before i left. Seems like he is very knowledgable when it comes to running the store as he was there by himself juggling several tasks
Jamar S.The manager was extremely helpful- though it was obvious she was very busy. She was extremely organized and did things with excellence.
Clif C.Excellent customer service
Dewone T.Literally no one was wearing a mask, which is a requirement in the area and one employee was coughing up a lung and probably a plague-bearer. Extremely unethical behavior and ridiculous.
Kimberly C.Best of the best period
RENE O.The ladies in charge were hard workers and went out of their way to be helpful with my equipment pickup.
Jimmy Y.Not properly run well at all
Damion S.Too long wait... only one employee for a long line. Trying to serve three customers at the same time is not effective, nor professional.
Joel Abisa G.Our experience went very smoothly - from the cheerful and efficient front office person to the person who took the truck back in.
Kenneth W.Excelente
DAVID O.Make sure that the charge is correct next time. My final bill was wrong, which over charge for 3 miles.
Juinnchin H.No Hassles!
ANTHONY I. | Overall ExperienceOutstanding customer service at the Stafford location!
Tammy H.Nothing.
Walter J.Keep up the good work!!
william b. | Overall ExperienceI would just tell my friend to be patient when checking in and out because it seemed like they were short of staff
EUGENE C.The manager D. Smith is awesome. I always use this location every time I rent. But unfortunately I had a melt down in the store. She was so understanding and assisted me. I really appreciated your help. You are very compassionate. Thank you!!!!!
DEBORAH N.Unprofessional and lack of customer service. Team need training.
FAVOUR O.Always great service. Thanks again
John M.Full staff is great and a pleasure to business with. DeeAnne definitely made me feel important and took care of all my needs. Greatest uhaul around period.
SHAUN S.Very helpful and friendly
JOSE S.I had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D'an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.
Trish G. | Overall ExperienceThe customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.
Sherita S. | First ImpressionsYou have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.
Troy H. | Overall ExperienceWe were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !
Randy L. | Overall ExperienceUhaul runs a very good operation. Glad I selected them for my move.
Ted C. | Overall ExperienceExcellent customer service Quick and easy process
Terrie B. | First ImpressionsDeanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I'm in, I always only use her location to store my things because of how kind, warm and welcoming she is.
JASON B. | First ImpressionsFriendly and helpful.
Nancy S. | Overall ExperienceMoving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!
Dolly T. | First ImpressionsThe Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.
Ted C. | First ImpressionsPeople who care about people Your staff at u-haul are amazing Thank you for hiring people like that
Nicky M. | First ImpressionsWell run facility with good employees. Also the moving company that is used there is excellent.
Tim G. | First ImpressionsStaff very attentive and helpful to the needs and questions of the customer.
James H. | Overall ExperienceD ANN WAS VERY HELPFUL AND POLITE.
Kenneth S. | Overall ExperienceThe manger Ms.. Deanndra was a super nice lady always with a smile always enjoy having conversations with her. Her staff was as well very nice . Gracias
TERESA E. | Overall ExperienceThe manager was very helpful.
Daniel G. | First ImpressionsDeann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional
Leah S. | Overall ExperienceGreat experience and staff.
Trung V. | First ImpressionsI was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.
Stuart P. | Overall ExperienceNever disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you
Thomas M. | First ImpressionsAlways thorough and professional. Enjoyed doing business
Linda K. | Overall ExperienceCan't say enough good things about them .. A great place to have your storage Thanks, Broussards
Paul B. | Overall ExperienceThe staff were very friendly and professional. Thank you, D-an and Jessica.
Robert b. | First ImpressionsShe was very nice and helpful and kindhearted
armani e. | First ImpressionsI was very pleased
Rodney C. | Overall ExperienceThe facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.
Carol E. | First ImpressionsNinguno
SAMUEL L. | Overall ExperienceI had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.
ANA R. | Overall ExperienceConsidering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.
Darren W. | Overall ExperienceWe have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!
Kristen M. | Overall ExperienceThis was a much better storage facility than the first place we used
Donna W. | Overall ExperienceAlways greeted with professional, friendly and efficient service
Mashawna L. | Overall ExperienceFriendly Staff. Clean Unit.
Valerie C. | First ImpressionsI asked the manger D'Ann for 4 more days a week before due. Closing was delayed,so the tile man didn't have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS
Sharese J. | Overall ExperienceGreat people .
Carl M. | First ImpressionsEveryone was very helpul
Una E. | First ImpressionsMy experience was fantastic. The staff was super friendly!
chanell m. | First ImpressionsAdvised the computers were down and would contact me the next day. I was contacted and storage contract was completed.
Bozie G. | First ImpressionsThey are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.
Kristen M. | First ImpressionsStaff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service
CHRISTINE A. | Overall ExperienceThe staff is very friendly and very helpful. I'll be going back to them if I need storage or rentals again.
Anonett F. | Overall ExperienceEmployee very knowledgeable and helpful.
michael w. | First ImpressionsThe staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.
Bonnie H. | Overall ExperienceN/a
MARCUS F. | First ImpressionsVery nice facility. Clean lot, clean bathroom, etc.
Kenneth N. | Overall ExperienceThe representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.
Steven R. | First ImpressionsGreat service, convenient, easy to work with
Cynthia N. | Overall ExperienceVery very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful
Anthony M. | Overall ExperienceVery good experience with Uhaul on both ends of my move.
Kevin W. | Overall ExperienceLady D and staff were so helpful .i would return.and refer others
Akisha D. | Overall ExperienceND
Kirstin O. | First ImpressionsStaff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.
Sarah D. | Overall ExperienceThe manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.
RUTHIE Y. | Overall ExperienceGood people working there.
Larry P. | Overall ExperienceD-An is fantastic, incredibly helpful, and a pleasure to work with!
Ingrid H. | First ImpressionsYour service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Gracias.
Inez P. | First ImpressionsD-An is my IT
Brenda V. | First Impressions.
DOUG F. | First ImpressionsThe manager and staff were always friendly and helpful.
David P. | Overall ExperienceVery professional and helpful, I probably will be using this location for as long as I need . ..
Martin E. | First ImpressionsI enjoyed you while I was, a customer. You are great. God bless
Rodderick S. | Overall ExperienceVery accommodating
EBONI D. | Overall ExperienceBrandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations
Tina C. | Reservaciónna
Samyra S. | Overall ExperienceIt was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn't able to use UHaul, and it turned into an argument.
Carlos P. | Overall Experiencefriendly service
C E H. | Overall ExperienceMs. De Ann and Staff are a great team... always willing to assist
Willard M. | Overall ExperienceD-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!
Kevin J. | Overall Experience¡Gracias!
Hattie Michelle C. | ReservaciónMs Ann Smith was very helpful and provided great customer service
Jermaine C. | Overall ExperienceExtremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.
Robert M. | ReservaciónNever had any issues with this facility.
Raquel H. | Overall ExperienceTheir customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful
Rudolph P. | Overall ExperienceThis was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT
Cindi H. | Overall ExperienceNice facility. Friendly and helpful staff.
JAN L. | Overall Experience¡Excelente ubicación!
ranessa d. | Overall ExperienceDeanne was very nice and helpful.
Seble W. | Overall Experience