Great service thank youPatthana M.
Customer Reviews for U-Haul Moving & Storage of South Sooner
Oklahoma City, OK 73135
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk took ten to twelve minutes to actually show up at the counter. The van had been jacked and still was not in good working order. They tried to charge me extra for a cleaning fee. The clerk didn't give me the extra item I ordered after reminding them, and then they lied about my card not being taken and I was so distracted by the stress from that, that I forgot to remind them a second time about the item I ordered and had to waste an entire hour (and extra gas and mileage) to come back and get it. On a day that was already so stressful, I did not need this experience.Hannah R.
The only complaint I have is that the truck I got was rather beat up. Torn seat, doors that needed to be slammed, ignition switch that needed to be replaced. The associate acknowledged the situation and did give me very good customer service.James M.
Customer did not leave a comment.Jill S.
Cheaper pricing.Glenda Y.
We changed from our original pick up date to an earlier pick up date. Yet, the original shipping date stayed the same. Rather then being 13 days, it ended up being 19 days, not cool. When I called for updates, the staff at the OKC pick up tried to be helpful with status updates and potential pick up times, yet in time, seemed to lose patience with me and then seemed to recognize my number and not pick up my calls. Finally, in the morning I received a call from the OKC location, confirming our pick up of the boxes. I let her know we also wanted to rent a truck to pull the trailer. When we arrived, they did not have a truck for us. Moving to a new city was daunting, we were so unaware of anyone to help. Thankfully someone from our church brought his truck and saved the day by having to buy an insert and ball and pulling the trailer with the box(es). Thanks for delivering the boxes to us in UT. Thanks for picking them up early. Thanks for loading them on a trailer in OKC.david W.
Customer did not leave a comment.MARK LEWIS C.
Customer did not leave a comment.JIMMY C.
On Google your website states your closed on Sundays so I went to Uhaul.com to book and I was still hesitant to get a truck from the location so I went to the location 1st to see if you were open. It was inconvenient however it worked. The employee was great to work with!Alice B.
Customer did not leave a comment.Angela B.
The lady who seemed to run the place was so helpful and friendly. The trailer I initially received had not been cleaned out by the prior renter, and neither of us looked on the inside before I left. When I realized the mess I brought it back and she happily switched it out for me for a clean one. Very happy with the service at this location. Don't bother calling uhaul directly if you have a similar issue. They could not help me in any real way. They only told me to book a new reservation so I didn't end up without something to use and said it would be up to the actual location if they would refund or exchange the trailers.Elizabeth M.
The previous person who rented truck smoked. Ashtray had cigarettes left in it. Truck is in desperate need of an alignment. The are no tie down points or hooks to put straps on. Staff was friendly. Reserving online was easy. Return was quick and easy. Has a great selection of trucks and other items to rent or buy.Kevin M.
Your haul helpers or movers Oliver and his partner were terrible. I fired them they had no clue as to moving. The insurance is a joke.Kris M.
Staff was extremely friendly and helpful. Uhaul truck was loud and the mirrors were difficult to adjust to the right position for a petite person, but it was adequate to accomplish the job.GINGER T.
Customer did not leave a comment.James P.
Great customer service and truck was very cleanrobert W.
Customer did not leave a comment.SHERRY C.
Customer did not leave a comment.Samir E.
Bri was great!Sandra W.
Customer did not leave a comment.Christopher A.
The young lady who rented me the uhaul was amazing. Helped in More ways than most would. Went above and beyond and I really appreciated it.RACHAEL H.
I rented a truck and appliances dolly which the lady said she had but on the day I go to pick it up their was no dolly at that location. So I had to go six more miles out of my way to get a the dolly which was a inconvenience. Then when I got to the place I ask lady if I can leave dolly at place I rented the u haul she said no you have to bring it back because it was their only that was inconvenience as so my time and gas was wasted I had to brought a truck to go get dolly that was a inconvenience so over all I was not pleased with both locations... And on the dolly the location I rent u haul and dolly I though I was getting they don't even have any at that location so I lie to.KAY S.
Customer did not leave a comment.SANDRA W.
The truck was dirty both inside & out. Windshield was thick with bug guts from prior rental. Dog hair all over inside, with empty coke bottle rolling around behind the seat. I think there is something wrong with truck as well, because whatever is under that bump to right of gas pedal got hot enough to burn the side of my ankle during trip with truck. Enough heat coming off that area, even a/c on max wouldn't counteract it.Kristi R.
Customer service guy at the 800 number was horrible. Also I rented the truck till 6 and they closed at 5. Didn't get the 30 free miles and it was 24 miles round trip from the rental place to my house and back.SHEILA H.