Customer did not leave a comment.Pamela L. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South Montgomery
Montgomery, AL 36116
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ruby L.
Customer did not leave a comment.KELLY T.
Customer did not leave a comment.Shyral M. | First Impressions
Very friendly and helpfulSha'Ron S. | First Impressions
The young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!AMANDA L. | First Impressions
Customer did not leave a comment.ROY S.
Everyone was friendly. Good customer servicePhyllis G.
Need lower prices and military discount also for retirees and active duty dependentsMary R. | Overall Experience
Customer did not leave a comment.John B.
Customer did not leave a comment.James O.
Customer did not leave a comment.James O.
I have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can't explain how deeply I am thankful for his help. Please convey that to him for me. Thx UhaulANTHONY C. | First Impressions
Everything went great thank youLoeta T.
Customer did not leave a comment.Debra M. | First Impressions
Great customer service! Steve was very helpful and personable. The paperwork was prompt and correct. The trailer was well maintained and did great, but it hadn't been swept out.James E.
Customer did not leave a comment.Tammie H.
I reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.Carol F. | Online Move In
To be fair, the employees I dealt with were very professional and the store location was clean and well stocked. The reason for my low rating is that I reserved a 26ft truck well in advance, and was only able to get a 10ft truck. This doubled my effort as I had to load the items into the small truck and place them in a staging area and then load/unload them the next day. I got the impression that this type of thing happens often, they even have a corporate entity "Traffic" to deal with issues like mine, but they couldn't find a 26ft anywhere near me. Completely unsatisfactory--I relied on Uhaul to fulfill my reservation, and they utterly failed. I will look for another truck rental company next time.Kyle R.
Customer did not leave a comment.Jerome R.
Customer did not leave a comment.VONNEMETRIA H.
Everyone there is always nice and helpfulKatrina S. | Overall Experience
Customer did not leave a comment.Robert N. | Overall Experience
The access road is in need of repair; potholes abound. The key holder was very difficult to open and the process to get the trucks took longer than Usual.Wendy B.
Customer did not leave a comment.My'Tia S.
From beginning to end was excellentJoyce M.
The sales associate was very friendly and professional.Helen R. | First Impressions
Got unexplained charge and could not get through on the phone to get it explained.Louis L.
Customer did not leave a comment.Keith F.
Customer did not leave a comment.LaRae M. | First Impressions
Customer did not leave a comment.Sabrina P.
I loved working with the gentleman I worked with..,nice and professional,Jeremy I believe was his name.Philip T.
Customer did not leave a comment.Glenn P.
Customer did not leave a comment.Paula M.
Customer did not leave a comment.SHAWN S. | First Impressions
Customer did not leave a comment.David M.
Attendant was helpful. Good Character.Marvin L.
Friendly employees and responsive with anything I asked for or needed.Gregory J.
Customer did not leave a comment.Darius H.
"Keep an open mind."Lee T.
Scheduling changed the pick up location and did not add miles to keep it from being an additional cost to me. After a phone call, they added miles so the only extra cost to me was fuel. It shouldn't have taken a phone call for that.Charles G.
Good spaces for storage comfydarnell a. | Overall Experience
The service was awesome!! The system went down, and Justin still provided great service!Kimberly W. | First Impressions
There weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfectTODD E. | First Impressions
Friendlier serviceKimberly R.
Customer did not leave a comment.Valencia S.
Great customer service. When I had an issue hauling enroute, they made it right. Would use them again.Shanon M.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.theodore M.
Customer did not leave a comment.Sabrina P.
Customer did not leave a comment.Willie Brandon F.
I have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointedCyntheia J. | First Impressions
My overall experience was great! Checking in was very efficient and seamless.Rose J. | First Impressions
Steven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.Nyla B. | First Impressions
The price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.Theresa P. | First Impressions
Customer did not leave a comment.Marek K.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Alissa L. | Overall Experience
Great van , easy driving. Great customer . Good pricing and was manageable based on my need.Maudie W.
I was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facilityJuanita G. | Overall Experience
Great experience In and out in minutes! Salesman was very knowledgeable and niceTOYANIKA B.
The experience was awful, but the staff did make up for it at the end. However, the truck we rented did not have any fuel but the agent did give us a credit for the inconvenience. The worst part was the condition of the truck. We opened the back and it had items left by the former renter. There was trash, soup cans, clothes, shoes, a dresser and a grill. Luckily, we didn't need the entire truck, so we just moved everything out of the way. I called to report it within 30 minutes of picking up the truck. I was told an agent from the location would call me, but I never heard from anyone. We took pictures. Once we returned the truck, I showed the pictures to the agent and they refunded our entire invoice. I have always had a truck inspected upon returning it, but I guess this one wasn't. As mentioned, they did the right thing in refunding our charges.Burton C.
This was much easier checking in. Thee last uhaul rental in Wetumpka Us Hwy 231 I had problems and was unable to check in. Checked out after 11 and check in a free minute after one. I call for assistance and no one answered the phone. I had to pay full day price plus an extra $20 for a two hour rental. Very disappointedMarian W.
on the Indiana side it was great, everything ran smoothly. On the Alabama side it was awful. No communication, the lack of staff was a big problem. However, I realize it is not the companies fault, no is able to get staff. I would have liked a lot more updates.Darlene H.
Prices to highMary R. | First Impressions
Customer did not leave a comment.Russell A.
Those folks there are always so good at their job and friendly too.Howard L.
Everyone was nice , they were helpful and friendlyConstance J. | Overall Experience
Customer did not leave a comment.Russell A.
Customer did not leave a comment.Paul H.
Communication for all services offered by UHAUL.Gerald J.
Everything was great so there's nothing to doMarvin M.
Customer did not leave a comment.Laqunda W.
Justin is great service. Deal with him twice. Alway polite and helpful.David J.
Customer did not leave a comment.Darryl R.
Customer did not leave a comment.Vannessa D.
Customer did not leave a comment.James P.
Customer did not leave a comment.Chaya F. | First Impressions
Stood there 20 minutes before I got my truck, they didn't have my appliance dolly that was paid for in advance. Had to go to another location 6 miles away to get it, and my TV box that was paid for in advance I had to go to a third location to get that. Took me almost 2 hours to get my stuff that was reserved and paid for in advance.Chad D.
Customer did not leave a comment.Jessia J.
Customer did not leave a comment.Gilmer T.
Customer did not leave a comment.Mario A.
Lady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn't even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.ANGELISHA G. | First Impressions
Customer did not leave a comment.Annette H.
They over charger me saying I went 60 miles when I know for a fact I went on 40 miles. Then when I got the truck it was on the line before a half and I filled they tank up with way more gas that was in there when I received it and they still charged me $97.00 and some cents. Would never rent from this location again.Tiffany A.
Justin is awesome and very helpful.TZAHI S.
Customer did not leave a comment.Trudyo H. | First Impressions
The uhaul reservation system MUST be addressed. I reserved a moving truck only to be told two hours prior to pickup the the time and location had changed by 4 hours! Then, After telling me a truck would be available at a local shop, upon my arrival I was told they never have trucks there! I then had to drive all over town begging Uhaul stores to help me find a truck so that I could meet the movers. Ultimately, the reservation system need to properly reflect local inventory at the time of online reservation. It may also require local shop owners to provide an accurate inventory to dispatch/system. Also, allowing a hair salon to rent uhaul trucks is bad for your business. Their focus is hair, not truck, and the customer is the one who suffers. Please feel free to contact me to discuss this further. The last shop I actually rented from was great, but my overall experience was extremely stressful and frustrating! Jeff Karr Jeff.firstname.lastname@example.org 720-838-6429Jeffrey K.
Customer did not leave a comment.Tammie H.
Customer did not leave a comment.Garrett H.
Customer did not leave a comment.Heron Junior G.
Customer did not leave a comment.Shameka N.
Customer did not leave a comment.Stacey R.
Customer did not leave a comment.Davis C.
Everyone there very helpful and courteous. Would definitely return for all my rental needs.Harvey B.
Customer did not leave a comment.Arnold D.
Very satisfied with all the service I received. Thank you.Karlisha R.
Customer did not leave a comment.Cassandra H. | First Impressions
Customer did not leave a comment.Mark P.
When brought to the attention of attendant the was oil in wheel well was told it was just rain water and dirt.Kimberly S.
Customer did not leave a comment.CAREY O.
Love this place. And staffCheryl E.
The experience I have had with Uhaul has been horrible. It started when I received a call the day before my move when I was told my truck was not going to be available in the city I had reserved it in. I had to travel to another city to pick up a truck. When I got to the other city to get the truck, the one I chose was not available so I had to use another one that I did not really need. The gas tank was 3/4 full and when I went to refuel it was very difficult to only fill it to 3/4 mark so I overfilled it. I let the person at the store know this and he assured me that I would be reimbursed for the overage. When I got my final receipt it did not show a refund for the overfilled gas. I was told that Uhaul does not refund for overfilled gas. This was a significant amount since these trucks have such large tanks. I'll never recommend your company.Thomas H.
Customer did not leave a comment.Wesley P.
Customer did not leave a comment.Ida W.
Justin M was professional, courteous, and went above and beyond to find us a uhaul when the supply of available options was very limited this weekend. He communicated with me in a manner that made me feel important and valued as a customer. The store front was well maintained and clean.Megan-Rhea L.
Customer did not leave a comment.Hunter M. | First Impressions
Customer did not leave a comment.Kamee K.
Customer did not leave a comment.Ernestine D.
Truck was old and ragged. Justin is the best. Had issue and he took care of it with hesitation. Will definitely go back to him when I need another truck... I will he doing my best to recruit himShannon W.
Customer did not leave a comment.Shelly F.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.J A.
Paid for a dolly no dolly on truck.Byron C.
Equipment was reserved 2 weeks in advance. A 15ft truck was requested. We got a 26 ft truck and was told tough luck. I moved less than 10 boxes, a dresser, and a recliner.SHAE A.
Friendly StaffROSA S. | First Impressions
Customer did not leave a comment.Kimberly H. | First Impressions
Customer did not leave a comment.Ernestine D. | First Impressions
My reservation was for a 15 foot truck and a car dolly. They had neither, I confirmed my reservation friday for pick up on sunday. Went to location on saturday to check ,after driving from Ma. was told no 15 , no dolly was directed to go down the st to the other uhaul to get dolly.Came in on sunday to get dolly ,after loading 20 footer. My dolly reservation had been cancelled .Worked through that but was charged $200, my original dolly fee was $122. So the bigger truck increased my gas bill 30% (on a 1500 mile trip) and $80 bucks for the dolly. What are you going to do about that???????Marc M.
Customer did not leave a comment.Lesley B.
They charged me for gas and I brought back like he asked me too.Herbert L.
Everything was perfectDarryl B.
This facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.Bettie C. | First Impressions
Customer did not leave a comment.Jacob I.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.Guice S.
Customer did not leave a comment.Patricia C. | First Impressions
Howie, Justin and Joe were awesome. Even though this was a secondary location, the experience was pleasant. There was a problem with the system as Howie tried to finalize the rental while I initially tried to pick it up, but he patiently called on his manager and they were able to get me on the road. When I returned the rental, Joe was very efficient and completed the transaction without a problem. I would definitely rent from them again. Your employess are your brand and these three are representing the name well.Patricia M.
Customer did not leave a comment.Derrick H.
I had a great experience. I wouldn't change anything. I would suggest that you do everything online, it makes everything so much easier. Keep up the good work!!!Berniece P.
Could not adjust the passenger side mirror. AC didn't work to good and the emergency brake didn't work. When I returned it the guy just took the keys. Did not go out and check the vehicle or anything. Do not know if I went over my mileage or notRamona K.
Great people working there.George M.
Ramp on truck would not let down so I couldn't toad any big items. Truck had roaches in storage area. Cab floor had a slippery substance on it which made it hard to drive safely.Toborius T.
It was raing the day we moved and when unpacking, I noticed that some of my boxes were wet at the top of the truck were the boxes sit. I forgot to tell the Justin because he was so busy and I was rushing also.Jennifer P.
Customer did not leave a comment.Karen S. | First Impressions
The uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!Katherine T. | First Impressions
Blake did a great jobHampton H. | First Impressions
Location was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.Matthew K. | First Impressions
Customer did not leave a comment.SHARICE F. | First Impressions
All goodJohn W. | First Impressions
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