Customer Reviews for U-Haul Moving & Storage of South Montgomery

1,190 reviews

2333 E South Blvd   Montgomery, AL 36116

(334) 647-6320

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(334) 647-6320

2333 E South Blvd
Montgomery, AL 36116

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  First Impressions 
Rating:
2.0

Clean cargo area of van.

Willie H. 
Rating:
5.0

Customer did not leave a comment.

Rosa S. 
Rating:
5.0

Awesome Staff

ROSA S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Arnold F. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Daquan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey I. 
Rating:
3.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaGarian I. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
3.0

The vehicle was dirty inside and out. There was a tire pressure warning light on the dashboard. The driver side windshield wiper was inoperable. Not a good rental this time around.

Warren S. 
Rating:
5.0

These would have been great if it was bigger my couch wouldn't fit nor my kitchen table. They were way too big. I had to cancel and get a truck so I could move it myself.

CORNELIA D. 
Rating:
5.0

Customer did not leave a comment.

Bridgett J. 
Rating:
5.0

Customer did not leave a comment.

Derreka F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

Kendra D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Timmarcus C. 
Rating:
2.0

Shamekia at the counter is very nice and polite she handled my issues promptly. This is the only location I've ever had issues with. They over charged me, claimed I used equipment I definitely didn't use, and I had to contact the call center and go in person again to try and get my money refunded. I was told the manager would be giving me a call to talk about my issues and help me with my refund. I never received a call, just an email saying that I was getting a partial refund. I then had to email the manager back again to get the remainder refunded back to me. I needed to extend my rental again but I just went to a different location instead.

Michelle H. 
Rating:
1.0

Rat/ mouse poop in the truck and U-Haul had a crack on the side and rain got all of our furniture and bottom boxes soaked. Staff was very kind and professional and went out of his way to pick up the truck because the one there was not in good shape however the truck we received was clean looking in from the ground however when we started loading it was discovered that mouse/rat feces were all in the back. This was the worst experience I've ever had moving.

Hope W. 
Rating:
5.0

Mr. Jamaal was very helpful and pleasant. I already have recommended someone there. Thank you for everything.

JOYDONNA H.  |  Overall Experience 
Rating:
5.0

Everything was great and I will be back if I ever need too

Andrea D. 
Rating:
5.0

Add another desk clerk to speed up processing…

Vernell J. 
Rating:
5.0

Customer did not leave a comment.

BOBBI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonita F. 
Rating:
5.0

Customer did not leave a comment.

Rechell G.  |  Overall Experience 
Rating:
5.0

Jamal is a excellent manager and a pleasure to work with

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Qunicy M. 
Rating:
3.0

I'm waiting on my refund of $45

Tytus K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANEL A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julianna R. 
Rating:
5.0

Customer did not leave a comment.

Tabatha W. 
Rating:
5.0

Excellent service very attentive. Answered questions as needed.

Alberta S. 
Rating:
1.0

Applying for a storage rental is tantamount to applying for a mortgage. Mandatory insurance? Home insurance account number and contact information? No thank you.

Dora C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeJunaye M. 
Rating:
5.0

Great management, keep up the good work

Hilmi S. 
Rating:
5.0

Nothing every thing is good.keep up the good work.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

gennifer s.  |  Overall Experience 
Rating:
5.0

The GM Jamaal was very helpful. Awesome guy. I would recommend this location to everyone.

jacob P. 
Rating:
4.0

Excellent customer service.

William C. 
Rating:
5.0

Niec an friendly

Nancy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
5.0

Friendly Nice

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda M.  |  First Impressions 
Rating:
5.0

Manager does an excellent job communicating and managing this location.

Lovelle J. 
Rating:
5.0

Customer did not leave a comment.

Leslie S.  |  Overall Experience 
Rating:
4.0

The parking lot is really dark starting at 5 ish in the evening. Being a young female, I don’t feel comfortable going in my storage alone. I don’t feel like it’s safe when it’s so dark. Especially around the entrance into the actual storage units closer to the end of the building.

Brittnie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sasha H. 
Rating:
5.0

Everything was great and all the representative that where at work thins passed Saturday 1/6/23 worked cohesively together.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
5.0

Customer did not leave a comment.

Renetta K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NYIECHA S. 
Rating:
5.0

Customer did not leave a comment.

Renetta K. 
Rating:
4.0

Customer did not leave a comment.

Alethea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETITIA P. 
Rating:
5.0

Customer did not leave a comment.

brittney b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRAINE J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Altamese S.  |  Overall Experience 
Rating:
5.0

Everything was just. Great Keep providing great customer service

Ferderdar F. 
Rating:
4.0

The parking lot needs to be paved. It rides rough. The store was very clean and the store representatives were very professional and courteous.

Mary M. 
Rating:
1.0

I’ve been moved out for about 3 months now

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JeLynn D. 
Rating:
5.0

Outstanding and expedite customer service.

JEFFERY I. 
Rating:
5.0

This location gave service ABOVE & BEYOND... I was able to check in and out of my truck SWIFTLY! This is the only uhaul in Montgomery that I will use!

La Porschia S. 
Rating:
5.0

N/a

Jalen M. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
3.0

I put my stuff in storage and when I came back to pay the bill, my storage was gone. I don’t know how to receive this, but I have been with U-Haul all my life.

Eric C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

johhny W. 
Rating:
5.0

Customer did not leave a comment.

Denis H. 
Rating:
5.0

Thanks to Jamaal Grooms who has such an amazing customer service attitude got me together within a few seconds EXCEPTIONAL CUSTOMER SERVICE Sir‼️‼️‼️

Bronta M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
4.0

Had a very smooth experience. Equipment was nice and worked as advertised! Would definitely recommend to anyone.

Russell H. 
Rating:
3.0

Customer did not leave a comment.

tyra J. 
Rating:
4.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Super fantastic Service, very professional staff!!! This Uhaul location is the very best in town.

Kimberly B. 
Rating:
5.0

Each staff I encountered at this location was very nice and helpful. They went above and beyond to help me with anything I needed and answered any questions that I had. I would definitely recommend this location to anyone.

Canasia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyjuana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

The staff wasn’t really friendly just basically getting you in and out

Brittnie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
5.0

Customer did not leave a comment.

rex K. 
Rating:
5.0

Absolutely nothing. The experience is already top notch as to why I keep Coming back!! Awesome professional team at this location.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Hancel E. 
Rating:
1.0

Truck was not clean. Keys were hard to find. Once I arrived home I was unable to unlock the back and had to drive back to the location to get the key that was supposed to be attached to the truck keys originally. Slow service during pickup and re-arrival.

Keshan S. 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
5.0

Really loved experience !!!

cecil H. 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Roderick W. 
Rating:
4.0

Customer did not leave a comment.

Sarah Michelle C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Carey w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azhane P.  |  Overall Experience 
Rating:
5.0

Manager was a very good Man appreciate your service Thank You ---

steven m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha U. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Willie W.  |  First Impressions 
Rating:
4.0

Great customer service and truck was clean. Gas was only at quarter tank so I'm glad I didn't have to go far!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
2.0

No mailed information that rates changed. When I received called from uhaul to come in to make a payment. I explained I will be in Friday and the young lady stated I will notate the account. I asked the staff member to explain the rate change the young lady couldn’t explained instead she gave me attitude. She stated, I don’t know and you should have received something in the mail! I explained, I didn’t ! She said you still coming Friday? After agreeing to Friday payment. The young lady thought she ended the call with me. I over head her discussing that I’m questioning her about a rate change and she doesn’t have to tell me ( profanity) . She also stated I don’t pay on time anyway. She discussed that I was wrong about storage 01620 due date being changed due to employee placed my storage as though I moved out so manager started my storage over only charging me insurance and didn’t change due date to original date becasue I didn’t have paperwork for proof of open date. Paid account out to make arrangements to relocate my items.

Jessica W.  |  Overall Experience 
Rating:
5.0

Great experience, everyone was very nice.

James B. 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
4.0

Customer did not leave a comment.

Tyesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
5.0

Customer did not leave a comment.

Briana P. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Customer did not leave a comment.

sylisa H. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Great service and great employees, keep it up

Hilmi S. 
Rating:
5.0

Customer did not leave a comment.

willie L. 
Rating:
3.0

Customer did not leave a comment.

Ernestine D.  |  Overall Experience 
Rating:
5.0

No improvements necessary. Everything was effortless, thanks to Brandon. He is very knowledgeable and extremely courteous. So glad I chose this location.

Prelinda M. 
Rating:
4.0

Customer did not leave a comment.

retrina k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherril T. 
Rating:
3.0

Customer did not leave a comment.

Eugenia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
5.0

The left hand turn signal was inoperable. The left rear tire was showing a low pressure warning on the display panel. Someone should have spotted this before I rented the truck.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Toccara T.  |  First Impressions 
Rating:
1.0

They messed up everything. I was supposed to have the the truck at 9:30 am couldn't get it till 11:30 changed location n only could have the truck for 4 hrs. Never again

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Vinnia T.  |  First Impressions 
Rating:
5.0

Brandon and Aaron were excellent as always

Richard c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Azhane P.  |  Online Move In 
Rating:
4.0

Very nice customer service. I rented a storage room for 1 year never had a problem. Friendly staff always clean and quiet. Thank you!!

VERONICA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
2.0

I put gas back in the truck and the man still charge me for gas even though I put more then what was required.

Kimberly H. 
Rating:
5.0

They were very professional. And even though it was very close to closing time they didn't turn me around, he took the keys and did his job. I'm so grateful for the hospitality shown here I will recommend and use again. Thank you to the staff who helped ❤️

Tamara W. 
Rating:
5.0

I loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .

Kymesha C.  |  Overall Experience 
Rating:
5.0

Know what you need and want .check ahead of time you Need and reserve the rest is simple and easy

James W. 
Rating:
5.0

The young man that helped me was very helpful and polite.

Sytrena S. 
Rating:
5.0

Friendly service, no waiting, and they had everything.

michael S. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Nothing customer service is good.

Ora W. 
Rating:
4.0

Customer did not leave a comment.

katie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Thanks! everything went well,

linden S. 
Rating:
4.0

Customer did not leave a comment.

Roderick W. 
Rating:
5.0

Customer did not leave a comment.

Hilmi S. 
Rating:
2.0

I had issues with the online app & paying my monthly fee and I was never assisted just only told a new price

Marquel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winthrop J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
1.0

Stolen my tv

kivondria b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jalen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gbemisola A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric j.  |  Overall Experience 
Rating:
5.0

Everything went well and I will be returning in the upcoming years

Carla S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquesha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEISHA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trishawn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

regina e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERROLL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chimeka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Altamese S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lori N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD C.  |  First Impressions 
Rating:
5.0

Reasonable price and friendly professional staff

APRIL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AURELIA H.  |  Overall Experience 
Rating:
5.0

N/A

KEOSHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chelsylee l.  |  First Impressions 
Rating:
5.0

Service was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Thank you

david d.  |  First Impressions 
Rating:
4.0

The parking lot needs maintenance.

CHERLY S.  |  Overall Experience 
Rating:
2.0

The staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.

Regina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonie d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CIERA M.  |  Overall Experience 
Rating:
5.0

Would be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).

katie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria R.  |  Overall Experience 
Rating:
5.0

The guys at Uhaul are the best. Dont take my word go rent and find out for yourself......

YOLANDA T.  |  Overall Experience 
Rating:
1.0

I had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.

NATHAN B.  |  Overall Experience 
Rating:
5.0

Excellent customer service, helpful, patient, and kind D. Love

Edana L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daquan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie B.  |  First Impressions 
Rating:
1.0

Aaron was excellent, best customer service ever . He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.

Marilyn B.  |  Overall Experience 
Rating:
5.0

The worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business. Thanks

Antonia L.  |  Overall Experience 
Rating:
5.0

I couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly! The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.

Tony L.  |  First Impressions 
Rating:
5.0

Helpful and kind

Anne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clifford o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIZZIE G.  |  Overall Experience 
Rating:
5.0

Brandon and team provided superior service

Richard c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtesea D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kotoya D.  |  Overall Experience 
Rating:
5.0

There's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....

Deatrice L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal P.  |  First Impressions 
Rating:
1.0

I will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn’t exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn’t use the storage but 3 days after my storage was due. And couldn’t get a refund for the remaining days I wasn’t going to use the storage. I feel like that was a ripoff. A $147.00 going down the drain

angele d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C.  |  Overall Experience 
Rating:
5.0

Very satisfied I recommend any & everyone to try this location

JEREMY M.  |  First Impressions 
Rating: