Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3,183 comentarios

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

A 1👍🏾

Gregory B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto S. 
Clasificación:
1.0

My truck was dirty stinky and nasty very nasty I'm not satisfied at all ….I had to wash it myself

JONHESHA W. 
Clasificación:
5.0

Keep up the good work 👏

FELICIA P. 
Clasificación:
5.0

Attendant was very helpful

Miguel H. 
Clasificación:
4.0

I had to ask for a receipt, and confusion on when i asked, what was the total that i paid ,after returning the truck,you should tell your employees to tell your customers to go inside to get your receipts, and explain the total cost,it was very very confusing

CHARLES J. 
Clasificación:
5.0

Amazing customer Service. The Staff is very helpful, friendly, and professional. This is the BEST LOCATION IN LA!

Moenay S. 
Clasificación:
5.0

The man the checks the vehicles when your returning has great customer service.

LUIS M. 
Clasificación:
2.0

There was one person on duty at 4 pm. We had to wait 15 minutes to check in our truck no one was manning the store. Wow!! How unsafe for the one employee and terrible customer service.. Managers had left. But That's the way they do it in South Central. Very poor.

ARLENE A. 
Clasificación:
5.0

Nothing the customer service was excellent.the check in and the return.

Orick C. 
Clasificación:
1.0

Well talk to Diego on location Vermont ave Los Ángeles CA. and let him know how to treat a customer and don't be such a asshole thanks to this individual I got to hours behind 5 minutes before he closed the store call me to let me know I couldn't pick the truck at 7 am now the new time was at 10:00 😡😡they oh he should contact me early . I try to call the 1800 number to complain but not luck so please Ivonne from customer service talk to this team members when I was there I hear that he need to have manners and customer services skill!! Also that truck that I rent it smell so bad like something die inside I spray all over but the smell never went away, FYI I did get sick from from that odor . Any question feel free to contact me u have my information and email!! I hope I get apologies oh answer

CESAR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

howard H. 
Clasificación:
1.0

I would like for a service representative to contact me I reserved the equipment and I got the run around.

Michael H. 
Clasificación:
5.0

The best customer service ever from a rental business. Very pleased.

BRANDY P. 
Clasificación:
5.0

Nothing, everything was good

Asaru M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

Nothing. Good service

felicia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie S. 
Clasificación:
5.0

Thank you for such a great ease at renting from Uhaul

ANTHONY C. 
Clasificación:
5.0

Avoid assuming your corporate website chat option or customer service will help with any problems. Thankful for the local managers because your website and national support needs significant improvement.

Traci B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN C. 
Clasificación:
5.0

The outside of the vehicle and the windshield was dirty, personal could clean it for better visibility.

Jesser M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosleyn T. 
Clasificación:
5.0

Everything was good

DIANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandro D. 
Clasificación:
4.0

Give me a discount

GARY H. 
Clasificación:
5.0

I love my local Uhaul!

MIGUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shalandrea H. 
Clasificación:
5.0

Cold bottle of water 😇

DWAYNE P. 
Clasificación:
5.0

Fue rapido y facil

JAVIER S. 
Clasificación:
5.0

Amazing service and Mr. Jimmy Carter was awesome very professional and friendly. Please Uhaul give him a promotion. He's the Best.

Alberto F. 
Clasificación:
1.0

Rude agent and argumentative rather than helpful. Trained to be ignorant.

HERA E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosie H. 
Clasificación:
1.0

Didn't tell me I needed to fold blankets, (never never had that happen before) thankfully I was standing right there. Didn't give me rope that I paid for. I was transfered to different location and they handled matter of three dollar rope poorly. Also I think Uhaul automation is bad...should not accept reservation for location that does not have equipment. And automation has made customer service really bad. Only your schedulers are competent and friendly.

Sharlean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

amilcar R. 
Clasificación:
5.0

good customer service

JESUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald J. 
Clasificación:
5.0

The staff was. Polite and helpful

STEPHANIE M. 
Clasificación:
5.0

Have a pleasant attitude, always acknowledge a customer when entering the store, letting a customer know I will be with you shortly. Alway operate in Excellent!

SIRBRIA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin-Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANN D. 
Clasificación:
5.0

Very nice, helpful staff.

Cheryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osvaldo S. 
Clasificación:
1.0

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

luis m.  |  Overall Experience 
Clasificación:
5.0

Everything ok no complaints

Misael B. 
Clasificación:
5.0

GREAT customer service, very personable

Brandi N. 
Clasificación:
4.0

I would not recommend mobile check-in but I would recommend this location. Everyone is helpful and friendly.

ANTOINETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

Great and so nice and helpful

Lovechild O. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl J. 
Clasificación:
4.0

The representative inside the office at the time of my pick up was wonderful but the representative outside was rude and refused to help us, we had to go back inside and get help! We were the only customers there!!

SANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
4.0

There is a large group of homeless living around the perimeter of the business. This needs to be addressed.

derick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRIETTA D. 
Clasificación:
5.0

Very nice people!

WILFREDO C. 
Clasificación:
5.0

Nothing I went in at a good time. What I needed was available and I was the only customer. 😁

joseph K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alfredo M. 
Clasificación:
1.0

I opted for self service as we are in the middle of the covid pandemic. After locating the truck and being approved for the rental I had to go inside to ask the staff member to move the truck that was blocking my vehicle. While asking me questions he remained on his phone texting and scrolling social media. He then advised me he needed to take a picture of the front and back of my ID and a photo of me which is something I already did through the online system. Due to fraud and scams I refused to allow this as I rent often and this has never been the case. The agent continued to go back and forth with me saying he needed to verify who I was when the online simply said to retrieve my keys. He called a "manager" on speaker who said he did not need to take photos and still continued on with the back and forth. If I had a choice I would have left this vehicle and reservation completely. After this he failed to deliver to me the additional equipment on the reservation which I had to go all the way back for and additionally pay for additional mileage just to retrieve my original reservation items. This location is extremely unprofessional and I'll never use their services again.

LASHONDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

Ana Rodriguez and the rest of the staff at the U-haul on Vermont & 111 street were really helpful, fast & efficient. The rental & return was super easy and quick . I'd definitely come back for future rentals. Thanks !!

Carlos S. 
Clasificación:
1.0

I'm very disappointed with U-Haul corporation and when I was trying to leave Penske because I do rentals every other week now I'm starting to consider to do Penske again

JESUS C. 
Clasificación:
5.0

Personal staff. Very helpful.

Kaytiana S. 
Clasificación:
5.0

Keep up the good work!

JEFFREY S. 
Clasificación:
5.0

Nothing💗

JUDY W. 
Clasificación:
5.0

Everything was great.

RUTH P. 
Clasificación:
5.0

Good service

MANUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin P. 
Clasificación:
4.0

Overall great but I think they should clean and disinfect it better. I rode around the whole weekend with a Oder didn't have time to switch it.

Chanel S. 
Clasificación:
5.0

Great staff!!!

MANUEL G. 
Clasificación:
5.0

Nada

valerie N. 
Clasificación:
5.0

Great staff! Helpful, pleasant and great customer service from start to finish. Thank you and I look forward to my next visit with UHaul (Vermont)

Lovester A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

The personnel is really super friendly and helpful. They deserve to be applauded for their great customer service.

Sonya S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonesha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
4.0

The guy they checked me and didn't check the van for the mileage and they put excess mileage on my receipt...

ANGELLA C. 
Clasificación:
2.0

More employees due to only two were working with more then two dozen patrons waiting and more then half had reservations. The employees were trying to get everyone going but had to wait over hour and half to get out which I lost an hour of my rental time.

Jaime V. 
Clasificación:
1.0

I was very upset today I made reservations for 12 pm pick up I had to stand in a long line for 30 minutes… I was late picking up my Funiture because of this . To many people was upset because of the wait time . It was only one person working helping all these people. Very unfair !!! I will never rent anything from this place again. The manager was excellent with great customer services… he's a death sentence over working staff thst way !! ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾

SHENIENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKESHA B. 
Clasificación:
5.0

Everything was great

ERROL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AISHA S. 
Clasificación:
5.0

After booking my truck it was so fast and easy to just walk in and walk out. When I returned my truck, it was so fast and easy. I loved it. I will retain this services over and over again at this same location, they are fast.

Claudia G. 
Clasificación:
4.0

The only issue I had is that there was one person working on the desk. It took about 35 to 40 minutes to get help. I other than that everything was perfect!

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick I. 
Clasificación:
4.0

Ninguno

MARLON SYVETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD S. 
Clasificación:
5.0

Everything was perfect in my opinion staff is playing everything then I have any trouble

ENRIQUE S. 
Clasificación:
1.0

My wiring wasn't installed correctly. I had to go to three different uhaul today before anyone would even consider to help me. Yes even go back to the place that installed the wiring stated the manager is THE ONLY ONE THAT DOES IT AND HES NOT HERE TODAY AND WIRING IS DONE BY APPOINTMENT ONLY. The first uhaul place allowed me to leave the property with the cargo trailer even when the lights are not working. Both the owner and the worker both stated I can just go even if the lights don't work. I asked wouldn't I get a ticket or pulled over. Reply so you still want to take the trailer and see if you can get the wiring fixed….. I can't believe uhaul is so careless and reckless putting me in this situation with an unsafe trailer knowing the lights do not work. Should I speak to a lawyer…?

Micheal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARNIA H. 
Clasificación:
5.0

Fue un servicio excelente

OTILIA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CASSAUNDRA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DeEtra C. 
Clasificación:
5.0

It must be the training, another 5 Star

DENNIS C. 
Clasificación:
4.0

Uhaul needs to have more convenient one-way drop offs. I had to drive an hour from my job site to drop off the utility trailer. Unacceptable to me..

BRAD C. 
Clasificación:
5.0

The young man that checked my trailer in was outstanding .That young man knows how to treat people first class

Ronald H. 
Clasificación:
1.0

I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Janet C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRIETTA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaime O.  |  First Impressions 
Clasificación:
5.0

To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C.  |  Overall Experience 
Clasificación:
1.0

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D.  |  Overall Experience 
Clasificación:
1.0

The storage I was given was very small .

KEITHAN D.  |  First Impressions 
Clasificación:
1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  First Impressions 
Clasificación:
3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  First Impressions 
Clasificación:
2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Hidalia F.  |  First Impressions 
Clasificación:
5.0

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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