El cliente no dejó un comentario.hope M.
Customer Reviews for U-Haul Moving & Storage of South Los Angeles
Los Angeles, CA 90044
(North of the 105fwy on Vermont)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff was very efficient and knowledgeable - our move in process was quick! Thank you so much! However I have a pending charge for the storage unit but I was assured that I would receive the first 30 days no charge :/Leah F.
Good customer serviceCECIL W.
Understaffed and overwhelmed, need more employees to handle customers!eliezer D.
The same thing u already doing I love it it was fast friendlyAugusta W.
El cliente no dejó un comentario.Denyse H.
The truck it ran a little smoother it ran kind of roughElizabeth O.
Have more employees assisting customers. We stood in line over 15 minutes as there was only one employee inside helping a line of customers until finally someone came in from outside to assist.Kimitra L.
El cliente no dejó un comentario.princetta B.
The fleet we were assigned was not actively part of the inventory. We were offered another vehice, but there was an error in the link we were sent via text with wrong fleet information, damage information, and discrepancies with mileage, etc. (The vehicle ID had not been updated). I had to re enter the queue to have them resend the updated information. The checkout process proceeded to be much longer than it needed, but check-in/return was a much smoother process. The agents however, we polite during the entire process which was much appreciated.Gyron M.
El cliente no dejó un comentario.Kelly A.
I was not the location but your customer service and caring for customers I reserved a 26 ft truck 2 weeks before to have someone calling me the day before at 8pm on a Sunday saying there was no 26â€ truck anywhere to be found and gave me a 20ft a 70 minutes from my house Coursing a horrible inconvenience around to my movers, I and the fact that some of my things had to stay behind because the truck 20â€ instead of my requested 26â€ did not fit all my furnitures The moving was all late and my unload postponed to the day after, which I had a flight booked â€¦ all a messy unprofessional actingCarla P.
Fast and friendly and kindPATRICIA B.
Only issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small itemsMichael C. | Overall Experience
More help in the morning time would really help make a more smoother flow...Vernon W.
El cliente no dejó un comentario.Maria S.
if you will start taking care of the trucks the side mirror move with the wine the engine feel like it will blow any moment the breaks need workAaron O.
El cliente no dejó un comentario.Beverly B. | First Impressions
El cliente no dejó un comentario.Deon B. | Overall Experience
El cliente no dejó un comentario.Vanessa T.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.audrey T.
The transaction was smooth, completely online; the customer service was professional and fast Thank youMichael S.
Great ServiceROBBIN B.
Customer service was great in both locations specially drop off location on Vermont in LA. Jimmy gave extra excellent service. Thank you very much !Sarai R.
I am happy I went there the staff is helpful and very informative I will recommend them to all my friends !!!!Carlos S.
El cliente no dejó un comentario.Barbara H.
Got charged extra mileage. This truck was supposed to be a one way to be dropped off on 10/25 at Brooklyn Smog Center but the place was closed and UHaul couldn't locate the key lockbox code. I was sent to a location 30 minutes away with the promise that it would be open and I could drop off the vehicle. When I arrived to it, in the middle of south Central, next to a mini tent city, the place was closed again. I was told to drive another 30 minutes away, to which I replied no. At this point my wife, and my two and three year old are driving around aimlessly behind me to pick me up IF I'm able to drop off the truck off, but instead we are in front of a closed uHaul with prostitutes walking the sidewalk and the air thick with the stench of weed. Finally was told I could take the truck home, and return it the next day to the South LA location (third location at this point). No extra mileage, no extra charges. The truck was initially picked up at 1/8th tank full, I'd get a $25.00 credit if I returned it 1/4 tank full. When I finally dropped off the truck not only was I not given the $25 credit (the tank was at a 1/4 despite having to drive all over the place the night before), I was also charged an extra $35 for extra mileage. The agent at South LA location was adamant the $35 would be a credit, not a charge, she said I won't charge the extra mileage. Well, lo and behold. Extra $35.00 charged to my card. So now I'm in $154.00 on the rental, $45 on gas, $35 on extra mileage, and over two hours lost between yesterday and today simply trying to drop this truck off. Worst experience ever.Oscar R.
El cliente no dejó un comentario.kelly D.
El cliente no dejó un comentario.laura E.
A very bad attitute from the employes. You ask them something mÃºltiple times and theey ignore you, and when they answer they do it an aggresive tone and with rude words. This was my expireince today with the employees that attended me, both employes indoors doing the paperwork like the one who was outsiide duriing the 12:30 to 1 pm shift. I am doing this commentary because I am a regular customer at this location and its not the first time it happens, not just with me but with other customers as well.Juan Carlos R.
El cliente no dejó un comentario.Deven R.
El cliente no dejó un comentario.JEFFREY S.
Paint the place!Highland C.
I'm so glad mr Jc is always available he makes sure my trips are secured Ty and he's staffEnrique G.
El cliente no dejó un comentario.Isidro M.
tried to change the card when checking out but the bill was already completed so no one listen to our request.Gerald W.
El cliente no dejó un comentario.Naila C.
El cliente no dejó un comentario.STANTON M.
El cliente no dejó un comentario.Darell R.
Make sure there is a key to open the rear door before they leave the premises. Render goodwill in cases like this.Katherine M.
El cliente no dejó un comentario.Alberto D.
Great customer service and great staff member named Johnny who helped with my truck rental order . Very personable and respectful!Melanie B.
Everything is going wellDionicio F.
The ribs are very professional and very courteous I appreciate them and everything that they spoke to me about was honest and sincereemauel G.
El cliente no dejó un comentario.maria A.
El cliente no dejó un comentario.MELVIN Y.
I didn't receive dolly or appliance dollyMoises M.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.Sandra P.
Amazing customer service I love going to this location it's always a smooth processCindy W.
El cliente no dejó un comentario.Jaun C.
Keep having good customer service I have no complaints thanks againmary F.
El cliente no dejó un comentario.Veronica V. | Overall Experience
El cliente no dejó un comentario.ROBERT S.
I am grateful to the crew at this facilityMARIE G.
Very professional attention friendly staff for sure I come back to this locationMarco G.
El cliente no dejó un comentario.wilber D.
Everyone was super nice and extremely helpfulâ€¦Jeanette S.
El cliente no dejó un comentario.Jaime T.
Great Customer serviceTOMMIE M.
Staff was VERY POLITE & FRIENDLYLOIS T.
El cliente no dejó un comentario.Terry B.
The truck I used was a very high mileage vehicle and a gas gussier and the right door could not be unlocked from the outside because the lock had been popped by a thief who probably broke in the vehicle. I am a regular U-Haul renter. I noticed that a lot of vehicles at this location were old,is this how you treat location in low income communities. The employees were excellent at their duties.Darryl B.
The contract confirmation email I received on 9/2 indicated my pickup location was supposed to be 964 S. La Brea, Inglewood CA. I was not informed of a location change until I arrived at the Inglewood store, and had to make an extra trip out to the Vermont location. I mean, it worked out, and the gentleman who helped get us set up was VERY professional, but it would have been better to know about that up front.Cindy D.
Most of the truck was clean but I did receive a truck with graffiti on it. The person cleaning the truck did not finish cleaning the front side of the truck.Johnny S.
Customer service was great. I appreciate the game that took the return in. He was very nice.Jazmin J.
El cliente no dejó un comentario.VERNETTE M. | Overall Experience
El cliente no dejó un comentario.Carmen S.
El cliente no dejó un comentario.Yvonne H.
The customer representative that assisted me was awesome. She is definitely an asset to your company. She was courteous , knowledgeable and works very well Under pressure! I observed the interactions with other customers while waiting in line, who were not the nicest and some very pushy. Our customer representative was very patient to say the least! I only wish I could of gotten her name.Eric B.
El cliente no dejó un comentario.DORIS H.
El cliente no dejó un comentario.Kevin H.
The passenger side door's lock was broken and came out when I tried unlocking it with the key.Barry F.
Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.JAMILA M. | Overall Experience
El cliente no dejó un comentario.Johnny J.
Don't change a thing!michelle L.
Didn't get a phone call for /before charge NEXT DAYKevin M.
Office staff is a little slow. Outside staff was AMAZING! Jimmy C., is a definite asset to your company! Due to his professionalism, I will be renting another truck next month!!!Violet Q.
Everything goodJuan H.
El cliente no dejó un comentario.Regina C.
My 26' was not available even though I reserved in advance.Dean W.
Top off gas tankVictor D.
By far the best location in Los Angeles. The customer service is excellent and the manager Luis is beyond helpful and amazing. I will definitely recommend to friends/family.Moenay S.
El cliente no dejó un comentario.GREGORY N.
El cliente no dejó un comentario.JAIME M.
El cliente no dejó un comentario.Eliezer D.
The workers don't know how to do their job they need a lot of good training with a understanding of their job. I will not be going back to this location and I will be telling people not to go to this location also.Sabina Y.
Everything was as expected.Jeremiah C.
Have gas in the vehicles, it was in empty when I picked it up 😡Pauline B.
Nothing Friendly employee always with a smile. Neat. Speedy and accurateHENRIETTA D.
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.Yuvicela R.
El cliente no dejó un comentario.Akirah M.
Employee and Manager was there did horrible customer service to me upset jimmy he was nice but others was horrible. They did treat bad. Made me come over three times same place to get the truck I reserved. First they cancel my reservation and my truck to other person. Then he said other truck coming at noon . I ask for that one gave to someone else. Then later came back third time they lost the key of truck. I lost over 2 closed to 3 hours. I pay for uber for 4 times. They me other locations, they said my reservation was never complete it. I had movers waiting for me getting pay per hour. I lost so much money. They could care less with attitude I got from them.MARIO G.
Hire more people. They had so many customer and only 4 people. There are 2 at the registers and two outside helping hitch.Estela R.
El cliente no dejó un comentario.MICHAEL D.
The staff was on point!!KAREEM D.
El cliente no dejó un comentario.dina R.
More employeesADRIAN S.
El cliente no dejó un comentario.MITCHELL L. | First Impressions
I got to the storage facility, checked in online, received my unit number and someone else's lock was still on the unit so I didn't have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.Kayla P. | Online Move In
El cliente no dejó un comentario.jasmine D. | Overall Experience
El cliente no dejó un comentario.KIM T. | Overall Experience
good jobJerome M. | Overall Experience
My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!Virginia S. | Overall Experience
The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.JAMILA M. | First Impressions
N/CKEITH T. | First Impressions
Staff was very helpful .and where able to answer all my concerns.good staffing.Dennis C. | Overall Experience
The Workers Was On Point and Did A Great Job Processing My Order…Thank YouALBERT A. | First Impressions
El cliente no dejó un comentario.Judy B. | Overall Experience
El cliente no dejó un comentario.Jeff L. | Overall Experience
Thank you so much u-haulSHONDELL J. | Overall Experience
Good jobJerome M. | First Impressions
El cliente no dejó un comentario.YVES V. | Overall Experience
Staff was always helpful. Facility very clean.Cheryl W. | Overall Experience
the manager luis has good customer serviceSergio C. | First Impressions
El cliente no dejó un comentario.Jaime V. | Overall Experience
A 1👍🏾Gregory B. | First Impressions
Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuentaluis m. | Overall Experience
El cliente no dejó un comentario.Tonesha W. | First Impressions
El cliente no dejó un comentario.CASSAUNDRA A. | Overall Experience
I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do muchJanet C. | Overall Experience
El cliente no dejó un comentario.Jaime O. | First Impressions
To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!PATIA C. | Overall Experience
U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.Astin D. | Overall Experience
The storage I was given was very small .KEITHAN D. | First Impressions
I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.lorraine n. | First Impressions
El cliente no dejó un comentario.Alvin K. | Overall Experience
The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for otheraannie m. | First Impressions
It was a cool stay . Just too expensive for a college student moving home ..tynnia t. | Overall Experience
El cliente no dejó un comentario.Curtana F. | Overall Experience
Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...Valdesha r. | First Impressions
Staff took care of my needs all the way. Thanks!sharekia m. | Overall Experience
El cliente no dejó un comentario.Hidalia F. | First Impressions
El cliente no dejó un comentario.shonte g. | Overall Experience
El cliente no dejó un comentario.johnny r. | Overall Experience
The ladies are wonderful.Linda w. | Overall Experience
In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.FRANK D. | Overall Experience
The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.Taylor P. | First Impressions
Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuffcorey w. | Overall Experience
El cliente no dejó un comentario.Ann H. | Overall Experience
Luis is the greatest person ever! His staff is very helpful and nice :-)TOM M. | First Impressions
The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.Wendell P. | Overall Experience
GOOD JOBRandy B. | Overall Experience
GOODRandy B. | First Impressions
I don’t think it’s fair to not prorate the fees when moving out ...Melanese N. | Overall Experience
It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great dayTammy W. | First Impressions
The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.David P. | Overall Experience
The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.David P. | First Impressions
Everything was niceJosephine S. | Overall Experience
Staff was always helpful & facility always cleanjuanard g. | Overall Experience
Great!james w. | Overall Experience
goodMeiko H. | Overall Experience
If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.Andrea H. | Overall Experience
No commentswesley r. | First Impressions
Manager does not have any reposobilitty with his job.Heongjin Y. | Reservación
Enjoyed my stay.Robert L. | Overall Experience
D and her staff are great! Very accommodating and always friendly! GraciasDeitra L. | Overall Experience
Mice got into my storage. Some damage. Many droppings.rich h. | Overall Experience
It was clean, quiet and there was always a cart and moveable stairs available!La Shay S. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!