Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3,538 comentarios

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything is going well

Dionicio F. 
Clasificación:
3.0

N/a

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Amazing customer service I love going to this location it's always a smooth process

Cindy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaun C. 
Clasificación:
5.0

Keep having good customer service I have no complaints thanks again

mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Attitudes

Courtney W. 
Clasificación:
5.0

I am grateful to the crew at this facility

MARIE G. 
Clasificación:
5.0

Very professional attention friendly staff for sure I come back to this location

Marco G. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilber D. 
Clasificación:
5.0

Everyone was super nice and extremely helpful…

Jeanette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime T. 
Clasificación:
5.0

Great Customer service

TOMMIE M. 
Clasificación:
5.0

Staff was VERY POLITE & FRIENDLY

LOIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

The truck I used was a very high mileage vehicle and a gas gussier and the right door could not be unlocked from the outside because the lock had been popped by a thief who probably broke in the vehicle. I am a regular U-Haul renter. I noticed that a lot of vehicles at this location were old,is this how you treat location in low income communities. The employees were excellent at their duties.

Darryl B. 
Clasificación:
5.0

The contract confirmation email I received on 9/2 indicated my pickup location was supposed to be 964 S. La Brea, Inglewood CA. I was not informed of a location change until I arrived at the Inglewood store, and had to make an extra trip out to the Vermont location. I mean, it worked out, and the gentleman who helped get us set up was VERY professional, but it would have been better to know about that up front.

Cindy D. 
Clasificación:
2.0

Most of the truck was clean but I did receive a truck with graffiti on it. The person cleaning the truck did not finish cleaning the front side of the truck.

Johnny S. 
Clasificación:
5.0

Customer service was great. I appreciate the game that took the return in. He was very nice.

Jazmin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNETTE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne H. 
Clasificación:
5.0

The customer representative that assisted me was awesome. She is definitely an asset to your company. She was courteous , knowledgeable and works very well Under pressure! I observed the interactions with other customers while waiting in line, who were not the nicest and some very pushy. Our customer representative was very patient to say the least! I only wish I could of gotten her name.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

The passenger side door's lock was broken and came out when I tried unlocking it with the key.

Barry F. 
Clasificación:
1.0

Even though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.

JAMILA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
5.0

Don't change a thing!

michelle L. 
Clasificación:
3.0

Didn't get a phone call for /before charge NEXT DAY

Kevin M. 
Clasificación:
4.0

Office staff is a little slow. Outside staff was AMAZING! Jimmy C., is a definite asset to your company! Due to his professionalism, I will be renting another truck next month!!!

Violet Q. 
Clasificación:
5.0

Everything good

Juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
1.0

My 26' was not available even though I reserved in advance.

Dean W. 
Clasificación:
5.0

Top off gas tank

Victor D. 
Clasificación:
5.0

By far the best location in Los Angeles. The customer service is excellent and the manager Luis is beyond helpful and amazing. I will definitely recommend to friends/family.

Moenay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAIME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliezer D. 
Clasificación:
1.0

The workers don't know how to do their job they need a lot of good training with a understanding of their job. I will not be going back to this location and I will be telling people not to go to this location also.

Sabina Y. 
Clasificación:
5.0

Everything was as expected.

Jeremiah C. 
Clasificación:
5.0

Have gas in the vehicles, it was in empty when I picked it up 😡

Pauline B. 
Clasificación:
5.0

Nothing Friendly employee always with a smile. Neat. Speedy and accurate

HENRIETTA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuvicela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akirah M. 
Clasificación:
1.0

Employee and Manager was there did horrible customer service to me upset jimmy he was nice but others was horrible. They did treat bad. Made me come over three times same place to get the truck I reserved. First they cancel my reservation and my truck to other person. Then he said other truck coming at noon . I ask for that one gave to someone else. Then later came back third time they lost the key of truck. I lost over 2 closed to 3 hours. I pay for uber for 4 times. They me other locations, they said my reservation was never complete it. I had movers waiting for me getting pay per hour. I lost so much money. They could care less with attitude I got from them.

MARIO G. 
Clasificación:
3.0

Hire more people. They had so many customer and only 4 people. There are 2 at the registers and two outside helping hitch.

Estela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

The staff was on point!!

KAREEM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dina R. 
Clasificación:
3.0

More employees

ADRIAN S. 
Clasificación:
5.0

Amazing customer service and special shout out to an employee that helped me out on 8/4/22 checking in and out was an excellent experience with his help I can't remember his name but he definitely has amazing customer service skills. He definitely deserves a raise!

Cindy W. 
Clasificación:
1.0

When I picked up the truck the whole front end was crashed in and it was a complete mess. It was not clean. When I started driving it I realized the air-conditioning was blowing hot air and it was 105° where I was going. The truck ended up having to get a maintenance person out and they said the hose for the Freon was broken. I almost got heat stroke in the desert and I had to drop it off at a different location because I couldn't drive it home. They still charged me the full amount for the truck..

Kristen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
1.0

The truck that I reserved was not available. I was also charged twice because of this mistake.

Jaqueline M. 
Clasificación:
5.0

The person who assisted me made sure I had everything I needed. Very good customer service.

ANGELO H. 
Clasificación:
4.0

I was in line for 40min+ with only one employee at the desk. Snuck the insurance in on me. CLEANEST & NICEST restroom I have ever seen in a business ++++

F. Eugene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

California F. 
Clasificación:
5.0

El cliente no dejó un comentario.

California F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annise B. 
Clasificación:
3.0

Repair or replace the broken mirrors and A/C . Train employees to speak professionally to customers when they had over the truck and greet them.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shemiaa C. 
Clasificación:
5.0

The manger and the staff worked well together and fast. The line was long and I was like pressed for time. By my surprise the worked the line really well together and got me out of ther supper fast. Thank you staff on Vermont!!

Timothy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita K. 
Clasificación:
5.0

People here are friendly and they help you out.

CARLOS H. 
Clasificación:
5.0

Both of the gentlemen inside and outside the older guy were helpful. Answered all my questions.

SHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

Great workers, positive attitudes, eagered to help customers! Great experience all the way around! I will patronize them again! Thanks for another successful move!

Carl T. 
Clasificación:
1.0

I requested a 15ft long and it was confirmed by customer services, and when I got there I got 10ft. Also the truck had not radio and driving 8hrs with out music is bad,also the truck didn't go over 75miles per hr.the truck was dirty.i call couple times to file a complaint.nobody was able to help me.overall was bad.

Humberto M. 
Clasificación:
1.0

Luis Serrano, the general manager, was awful. He was dismissive with me, and rude. I explained how concerned I was for my trip across the country, and wasn't too excited about the oldest tow dolly he chose to provide. Originally, his staff had picked out a fairly new model of tow dolly that appeared in excellent shape. That's when Luis budded in, and insisted on another tow dolly that was parked at the very back of the lot, with several newer tow dollies in front of it. The staff had to move several tow dollies out of the way to get the old worn out model that Luis insisted I use. Then after showing me how to hook up the tow dolly, and instructing me to strap up the wheels of the car I was towing, Luis walked off into his office as I was only half done. His own staff (standing there) said to me with a sarcastic tone:" wow...that's some great customer service". I looked at him, and we both shared a look of concern. He explained that he had only been on the job for 2 weeks, and didn't really know what he was doing, and also that LUIS had been that way with other clients/customers too. I went into the office, under a lot of stress with my wife and two toddler boys in the parking lot waiting, and asked him to finish helping me with the hook up of my car to be towed. He said he was busy. I said, "Listen, I can't pull out of here with my wife and kids, towing my wife's car with my truck, across the country, unless I feel fully confident in the equipement I'm renting". Luis said, "I looked at it, and it's all good". I said, "well, at least come and go over things with me, to make sure I'm fully up to speed and hooking things up, and re-checking things along the 9 day trip". Luis responded abruptly with: "I can't help you right now, because I'm busy with a client!". I was totally shocked. Who am I, I thought. I'm a client/customer too, and I'm being treated like garbage, right before a cross country trip with my family and all our personal belongings. Two of his own staff (who witnessed the way he spoke and treated me) both confirmed that he was often like this with other customers, and gave me a pamphlet with a number to call and complain. I was also told that if I had any trouble with the (old worn out) tow dolly provided, that with the insurance I paid extra for, a new tow dolly would be provided and rushed to the location I broke down at. Well, sure enough the crappy tow dolly did break down, and I spent over an hour on the phone trying to get things figured out that evening (after another 9 hour day of driving) which was the last thing anyone wants to do after a long day of driving. I ended up having to pay for an extra night at a hotel, due to all the time it took to get a new tow dolly. I also had to drive further out of my way than our (already) long trip to get the new tow dolly, because it was not brought to my location like I was initially told. I was also told over the phone by a lady named Hayley (from customer service, when dealing with the replacement of the broken tow dolly) that a discount would be provided, due to all the extra trouble and stress that was caused on our trip. I thanked her for her help, but recently I called my credit card company, and no such "discount" had been given.

Andre B. 
Clasificación:
4.0

The staff at this location are very courteous and highly professional.😇

Herman B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junuen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelin R. 
Clasificación:
5.0

Everyone was great, friendly, helpful! Thank you for everything

Jessica B. 
Clasificación:
1.0

My debit card information was stolen and used to send money to a green dot also the truck was loud like a train I think it had an exhaust leak they said all the trucks are raggedy I Try to use this location because it's close but the trucks are rough

charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
3.0

I will be using UHaul again to assist with my moving needs...TY

Bruce April M. 
Clasificación:
4.0

the customer service was professional and fast. I made a reservation and the U-haul associate processed my reservation excellently. The pick-up truck ran amazingly. They checked on me when I did not return the truck at the time I had indicated in my reservation and they did not make me feel like I was in trouble for not returning it at the time I indicated. Thank you for that. The return was easy as I turned it in the second day after hours. I have not yet checked the charges, so I hope this excellent review will stay this way. Thank you for the easy process. Moving can be very stressful. This process made it less stressful and I appreciate it.

cheryl H. 
Clasificación:
1.0

We rented a uhual and when we got home, we opened the back to discover it was full of trash, cigarette buds, clothes, and even a needle. The truck smelled like cigarettes. We had to clean it off and sweep it in order to put our belongings in there.

saul A. 
Clasificación:
5.0

This location is very clean, well run and organized! Very friendly staff! Easy pickup and return process. And well stocked with boxes, tape, and other moving materials. Highly recommended!

Toni V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lodie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana L. 
Clasificación:
5.0

Hello My cargo van wasn't clean; however, I received excellent customer service from your staff.

Essie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JABBAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MITCHELL L.  |  First Impressions 
Clasificación:
1.0

When I arrived to the location I was told trailer I had reserved Was not available. No one ever called me to inform me. Person over the counter was rude, never offered an apology. Spoke to the “scheduling manager” over the phone who was also rude. I ended up spending more money than planned since I ended up renting a van. I had to pay for gas and miles. Before I left, van dashboard was marking low tire. I told an employee and he said it was a sensor. Next morning when I woke up I had a flat tire. Because of the flat tire I was late to where I had to be. While there tire became flat again. I called uhaul to speak to a supervisor, I was told no one was in. That i would be getting a call. The entire situation inconvenienced my business and day. Uhaul needs to train their employees in customer service. Also someone needs to call customers to inform if something isn't available. I wad refunded $50, but that still doesn't cover all the expenses I had to make because an error you guys made. Still waiting on the call from a supervisor.

Carmen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jireh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mauricio A. 
Clasificación:
5.0

Very good customer service!!

Wendell T. 
Clasificación:
1.0

I got to the storage facility, checked in online, received my unit number and someone else's lock was still on the unit so I didn't have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.

Kayla P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM T.  |  Overall Experience 
Clasificación:
5.0

good job

Jerome M.  |  Overall Experience 
Clasificación:
5.0

My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!

Virginia S.  |  Overall Experience 
Clasificación:
3.0

The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.

JAMILA M.  |  First Impressions 
Clasificación:
4.0

N/C

KEITH T.  |  First Impressions 
Clasificación:
4.0

Staff was very helpful .and where able to answer all my concerns.good staffing.

Dennis C.  |  Overall Experience 
Clasificación:
5.0

The Workers Was On Point and Did A Great Job Processing My Order…Thank You

ALBERT A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L.  |  Overall Experience 
Clasificación:
5.0

Thank you so much u-haul

SHONDELL J.  |  Overall Experience 
Clasificación:
5.0

Good job

Jerome M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

YVES V.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful. Facility very clean.

Cheryl W.  |  Overall Experience 
Clasificación:
5.0

the manager luis has good customer service

Sergio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime V.  |  Overall Experience 
Clasificación:
5.0

A 1👍🏾

Gregory B.  |  First Impressions 
Clasificación:
1.0

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

luis m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonesha W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CASSAUNDRA A.  |  Overall Experience 
Clasificación:
1.0

I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Janet C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaime O.  |  First Impressions 
Clasificación:
5.0

To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C.  |  Overall Experience 
Clasificación:
1.0

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D.  |  Overall Experience 
Clasificación:
1.0

The storage I was given was very small .

KEITHAN D.  |  First Impressions 
Clasificación:
1.0

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin K.  |  Overall Experience 
Clasificación:
3.0

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  First Impressions 
Clasificación:
3.0

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtana F.  |  Overall Experience 
Clasificación:
2.0

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  First Impressions 
Clasificación:
5.0

Staff took care of my needs all the way. Thanks!

sharekia m.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Hidalia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shonte g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny r.  |  Overall Experience 
Clasificación:
5.0

The ladies are wonderful.

Linda w.  |  Overall Experience 
Clasificación:
5.0

In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.

FRANK D.  |  Overall Experience 
Clasificación:
1.0

The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.

Taylor P.  |  First Impressions 
Clasificación:
1.0

Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff

corey w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann H.  |  Overall Experience 
Clasificación:
5.0

Luis is the greatest person ever! His staff is very helpful and nice :-)

TOM M.  |  First Impressions 
Clasificación:
5.0

The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.

Wendell P.  |  Overall Experience 
Clasificación:
5.0

GOOD JOB

Randy B.  |  Overall Experience 
Clasificación:
5.0

GOOD

Randy B.  |  First Impressions 
Clasificación:
1.0

I don’t think it’s fair to not prorate the fees when moving out ...

Melanese N.  |  Overall Experience 
Clasificación:
5.0

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  First Impressions 
Clasificación:
3.0

The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.

David P.  |  Overall Experience 
Clasificación:
5.0

The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.

David P.  |  First Impressions 
Clasificación:
5.0

Everything was nice

Josephine S.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful & facility always clean

juanard g.  |  Overall Experience 
Clasificación:
5.0

Great!

james w.  |  Overall Experience 
Clasificación:
5.0

good

Meiko H.  |  Overall Experience 
Clasificación:
5.0

If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.

Andrea H.  |  Overall Experience 
Clasificación:
5.0

No comments

wesley r.  |  First Impressions 
Clasificación:
1.0

Manager does not have any reposobilitty with his job.

Heongjin Y. | Reservación
Clasificación:
5.0

Enjoyed my stay.

Robert L.  |  Overall Experience 
Clasificación:
5.0

D and her staff are great! Very accommodating and always friendly! Gracias

Deitra L.  |  Overall Experience 
Clasificación:
4.0

Mice got into my storage. Some damage. Many droppings.

rich h.  |  Overall Experience 
Clasificación:
5.0

It was clean, quiet and there was always a cart and moveable stairs available!

La Shay S.  |  Overall Experience 
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