Customer Reviews for U-Haul Moving & Storage of South Loop

3,966 comentarios

500 W Cermak Rd   Chicago, IL 60616

(312) 492-8001

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(312) 492-8001

500 W Cermak Rd
Chicago, IL 60616

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I just rented a storage unit, and I have already recommended this location to a friend. It's clean, and I feel safe inside of the storage facility. Not to mention, Jason at the front desk is very helpful and did a great job at helping me get better acquainted…choose this location!!!

kristin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAEMOON L. 
Clasificación:
5.0

Secure, easy access. I fully trusted that my possessions were safe

BENJAMIN K.  |  Overall Experience 
Clasificación:
1.0

Very unprofessional here don't not come here!!!

Marshawn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN O. 
Clasificación:
5.0

All good, thanks again!!

DAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pascual F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
3.0

HI Uhaul~ Picked up the truck on empty. After leaving and pulling into our storage unit we realized they gave us the wrong sized truck without notifying (17ft was changed to a 20ft), thus the truck got stuck. We then had to return the truck ($60 of fuel was added) to pickup a smaller size since the correct one was not in stock. Then upon returning, I was changed again for fuel. This location normally runs very smooth compares to others but this was a inconvenience and delayed our event project. The staff there is very nice and helped correct the errors.

Joseph Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHALIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osman J. 
Clasificación:
3.0

The truck had food in it from the previous person that used it. They charged $25 for a “cleaning fee” which is ridiculous because the truck was brought back in the same condition that I got it in. Just ridiculous and I'm not happy. The truck had a crack on the windshield and a panel on the side of the van was missing. Disappointed in the van and really wish I could get my money back.

Dean B. 
Clasificación:
1.0

The vehicle smelled like manure, animal excrement, or human piss. Additionally, none of the cargo vans had a full tank. I returned the van at 7/16 full like the way I had received but I was still charged $10.50 for fuel. I specifically went and put $30 on the van so it would be filled to exactly the way it was given to me at pick-up. So many extra fees were added on after my return. I am very unhappy. At pick up, the lady was arguing with another individual on the phone and kept me waiting. She also did not go into detail about how to return the van after hours. Additionally, I had requested 10 hours at the time of the pick up, but on received 9 hours.

Alanna W. 
Clasificación:
4.0

Equipment was clean and ready. Staff was friendly and competent .

Michael R. 
Clasificación:
5.0

Staff was amazing

peter k.  |  Overall Experience 
Clasificación:
5.0

I definitely recommend this location, the personnel is friendly and they know what they're doing which makes it a nice experience.

Javier L. 
Clasificación:
3.0

More information should be transparent/available online. It's frustrating that you cannot see the address location your containers are at when trying to schedule Moving Help. It's a waste of time to continuously call Uhaul, and then wait on hold. Also - offering larger container sizes would be more helpful since not all movers can carry a double haul

Neeketa S. 
Clasificación:
5.0

Gracias

MUSTAPHA E. 
Clasificación:
5.0

Stopped at this lot for help with a lock left on the rental truck that I picked up from another location. The lock wasn't able to be taken off but it was switched out to another rental.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hoover W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig W.  |  First Impressions 
Clasificación:
1.0

On 6/13/22 I booked a van rental but the van was blocked in. I was unable to get a van so I was late on delivering items for that day. As a small business owner, I find this unacceptable and unfortunate that no one at Uhaul has contacted me as of yet.

PEDRO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bosede B. 
Clasificación:
4.0

Friendly, helpful, great information, easy in, easy out. Well run business. I would recommend this location.

Scott B. 
Clasificación:
5.0

Truck had a very strong cigarette odor. I had to drive several miles with windows open.

Dominic N. 
Clasificación:
2.0

Really upset that I was moved to this location and the fact that the truck's window seal fell down a couple of minutes after leaving the location.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

Not much. Everyone was very helpful and there were no surprises!

PATRICK F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany S. 
Clasificación:
1.0

Poor customer service! The milage usage was not reviewed/explained by service agent resulting in an avoidable additional payment of $140.00 for one mile which is unconscionable!

Ila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob T. 
Clasificación:
5.0

The entire staff very professional

Daniel N. 
Clasificación:
5.0

Better signage

Chester B. 
Clasificación:
5.0

Keep up with the same quality customer service

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatyana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

bria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANABELL X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

Thanks for providing great service. We really appreciate it.

Nick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Another excellent experience with this Uhaul location! Thank you, Jason!

DAN W. 
Clasificación:
5.0

Julian was very helpful.

Afrika A. 
Clasificación:
5.0

Always A1

Lewis J. 
Clasificación:
5.0

The service was excellent the store clerk was quick efficient and courteous.

Virgia T. 
Clasificación:
5.0

Drop off was quick and easy, received copy of receipt quickly via email.

Sandra H. 
Clasificación:
5.0

Maintain a courteous knowledgeable and Expedient staff as you have and I will be talking with you guys again

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYODELE A. 
Clasificación:
2.0

Was told by the rep who handed me the keys to my uhaul that THAT particular truck could be dropped off at any uhaul location. I originally only needed to drive my stuff to storage but ended up just driving out to my new apartment in the suburbs only to find out by customer service that if my uhaul wasn't dropped back off at the original location I would get fined over $100. Had to take an $80 uber just to get back to the suburbs at 10 o'clock at night. Please don't relay incorrect information to customers. Only positive was the uhaul was clean and after hours return process was quick and easy.

Jannel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE F. 
Clasificación:
5.0

N/a

Kelly C. 
Clasificación:
2.0

Unexpected charges we made at the end of the rental. Without notifications from any customer service when. Extremely disappointed and not going to rent from here again

Adriane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James U. 
Clasificación:
5.0

Had used Budget in past but have been converted

david D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
5.0

simply the single best Uhaul location in the city of Chicago without question Jason and team are rockstars

Joseph B. 
Clasificación:
5.0

Friendly service by all the employees, I needed this truck to move a large painting from Illinois to Michigan. Everything went smoothly and I can say it was in a big way due to this Uhaul staff and truck! Thank you, again!

DAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus Z. 
Clasificación:
4.0

Absolutely overhaul the app for late drop offs. Absolutely horrible experience. The app doesn't move smoothly, doesn't accept uploaded pictures. Worst app ever. I will avoid late drop offs like the plague.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenia R. 
Clasificación:
4.0

Very nice location and very helpful/kind owner/manager Jason. However the Uhaul cab was filthy and there was dried blood on the middle seat. However we were two so no one had to sit there. We rented numerous dollies and this location is low on dollies. Please help them!

Carsten L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia S. 
Clasificación:
5.0

Staff was extremely helpful and friendly. Best U uhaul experience I've ever had.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pastor G. 
Clasificación:
5.0

Thank you for making it so easy to rent a cargo van for a few hours.

Lindsay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISEO P. 
Clasificación:
3.0

SCHEDULING NEEDS TO BE AVAILABLE!!! I kept getting transferred to a line that never picked up - for 3 SOLID DAYS!!! As this review is only for that particular location, I'm being lenient as I had very little contact with them. In reality, this whole move with UHaul was the WORST experience ever!! From terrible movers (recommended by UHaul) who didn't call ahead to schedule and then kept complaining about how I didn't reserve the freight elevator (I literally could not because of their negligence), to terrible packing that broke my things, to having my container delivered to the WRONG location (UHaul's fault), then several days of being on hold, being charged and refunded and charged again, transferred on phone lines repeatedly, delivery times constantly changing and inaccurate…it was a nightmare. I won't be using or recommending UHaul again any time in the near future.

Nikki B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shena P. 
Clasificación:
5.0

It was a real simple process and everyone was helpful especially Daniel at the drop off/return spot.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria L. 
Clasificación:
5.0

Friendly staff. Efficient process to receive and drop off rental.

Krista E. 
Clasificación:
4.0

Returning these crates was unnecessarily difficult. I spent 2 hours on the phone being passed between 1-800 representatives, unable to speak to anyone actually present at the store. Additionally, none of the automated prompts mentioned the plastic crates I had rented, so there was no smooth path to an expert in my product. As a result, no one was able to give me a definitive answer to either of my questions: - Could someone return the crates on my behalf - Could I return the crates to a different location Furthermore, one person I spoke to explicitly did say I would be able to return to any other Uhaul Center (with Moving & Storage in the name). However, when I attempted to do so at a location more convenient to my destination address, I was told it was not possible. This wasted valuable hours of my moving time traveling between locations and trying to get a straight answer, ultimately having to return my crates on a separate day than I had planned. To improve for future customers, set up a direct phone number to each store where you can speak to individuals who can provide accurate information. Being passed between contact center representatives, when each location clearly operates so differently, is absolutely infuriating and a waste of everyone's (albeit well-intentioned) time.

Marissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
2.0

Location was hard to find since the address is. on cermak but the office is a block south of that. The direction signs instruct where to go with returning “equipment” why anyone know that includes “trucks” also they only had doly's for appliances and not for furniture the dolly was also rusty looking . Cover for the furniture was just blankets and not the right cover seen on uhaul's website or in stores

Sharon R. 
Clasificación:
5.0

All the associates were so helpful. I will be a returning customer for this location!

Courtney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
1.0

We ordered boxes which never arrived in time for the move. We tried contacting U-haul for a refund but the wait times were over an hour. We still need our 30$ back. Also, we were charged 30$ for furniture padding which we did not need and did not know we signed up for it.

Aniket T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jerome C. 
Clasificación:
5.0

The young lady. Was very helpful

REGINALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter C. 
Clasificación:
5.0

Staff was awesome helpful throughout - no need to improve there. Info on gas mileage would help as I returned it with way more gas than I took it out with

Phillip N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

Vanessa was great!!

Hernan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole K. 
Clasificación:
5.0

Please just keep doing what you are doing, because it's great! Equipment was clean, well running, everyone on staff is courteous. ¡Gracias!

DAN W. 
Clasificación:
5.0

Excellent customer service and overall help during a stressful time! Thanks UHAUL

alfreda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Yuqing R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

Vanessa has excellent customer service skill.. Great Lady Love to work with her

LA NITA C. 
Clasificación:
5.0

I worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.

Alyssa F.  |  First Impressions 
Clasificación:
5.0

Management and staff are superb

NQ C.  |  First Impressions 
Clasificación:
5.0

The location is great. It was convenient and clean. The staff was extremely helpful and great.

Matthew S.  |  Online Move In 
Clasificación:
5.0

Great 👍

ALEXANDER I.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Merida S.  |  Online Move In 
Clasificación:
3.0

I was given a unit on the 2 floor that wasn't clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.

DION H.  |  First Impressions 
Clasificación:
5.0

Cheese

DANIEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianey V.  |  Overall Experience 
Clasificación:
4.0

Very helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn't get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! Thanks

EDWARD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
5.0

Daniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.

Aditya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany B.  |  First Impressions 
Clasificación:
5.0

Jasmine was very helpful at the desk.

Sandi R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nyerre O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G.  |  First Impressions 
Clasificación:
1.0

Three door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!

CLAUDIA L.  |  First Impressions 
Clasificación:
5.0

One of the greatest experiences I've ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.

Anthony S.  |  Overall Experience 
Clasificación:
3.0

Lower the storage fee for a 5 x 10. It is unaffordable.

Tonya H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

QIANA A.  |  Overall Experience 
Clasificación:
4.0

The service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unit

Carmen M.  |  First Impressions 
Clasificación:
5.0

Great service

Adam C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

victoria w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislaus N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus P.  |  First Impressions 
Clasificación:
5.0

During this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless Them

Nefertari L C.  |  First Impressions 
Clasificación:
5.0

I am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.

David W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIANA F.  |  First Impressions 
Clasificación:
5.0

Great so far hope to continue doing business with you

Jason R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Flossie W.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous,and very helpful.

Felix B.  |  First Impressions 
Clasificación:
5.0

The storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. ¡Gracias!

CASSANDRA S.  |  Overall Experience 
Clasificación:
3.0

The team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told "step to the right and make your decision" I asked if there was a common unit for someone moving a few items and was told from someone differently. "You know your items" and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointing

Dallas J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuri B.  |  Overall Experience 
Clasificación:
5.0

Jason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.

Dave P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRANDA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephus R.  |  First Impressions 
Clasificación:
4.0

They didn't recommend the very correct size of storage to me. It should be more practice.

FAN Y.  |  First Impressions 
Clasificación:
5.0

The best

Josephus R.  |  First Impressions 
Clasificación:
5.0

Great customer service help and support

Henry M.  |  First Impressions 
Clasificación:
4.0

Our storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!

ANDREW MUSSO R.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff

Teri T.  |  Overall Experience 
Clasificación:
1.0

Supposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren't there, all of the crew's big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn't have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that's a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn't even get up there to close it! Clearly the woman didn't actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can't call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month's rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn't have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I've been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I've moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.

Callie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QIANA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Panun B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alayna C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

SATYA TEJASHWINI D.  |  First Impressions 
Clasificación:
5.0

How can you beat 24/7 access and great staff? Jasmine was extremely thorough in tour. Nice facility.

michael p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUADDAH I.  |  Overall Experience 
Clasificación:
5.0

Helpful staff and efficient. Great building

Kenneth H.  |  First Impressions 
Clasificación:
4.0

The unit I had was on the 8th floor and it felt like there was no air conditioning. It was really rough trying to unpack my unit in that heat.

Susan V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M.  |  Overall Experience 
Clasificación:
3.0

The problem with uhaul at this location I made a reservation well in advance and when I arrived at the facility on the assigned date. Uhaul did not have my space. What was the point of making a reservation????

Charlotte R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel m.  |  First Impressions 
Clasificación:
5.0

The staff is always friendly and helpful. The facility is clean and accessible.

Jen M.  |  Overall Experience 
Clasificación:
5.0

BETTER THAN THE BEST!!! I have received really good service from other Storage facilities that I rented in the past, but Uhaul on 500 W Cermak deserves the J Powell Award!!! I was over the top impressed by the Genuine Courtesy, Attentive, Professional and overall Care received and the Organized Flow ... I was referred to the 500 W Cermak facility because the Markham IL location did not have the trailer for the time period needed. Upon arrival the entire staff was SUPERB! The Clerk (I believe Ashley) was extremely helpful and she patiently sought to find the appropriate vehicle at the best price for my project, and it kept getting BETTER!! Kevin gave me super instructions on parking and ground details, and next, I truly hit the Lottery, upon returning the van, I needed a Storage unit, the main customer service center was having a challenge locating the Cermak Loop facility and when Iwas able to connect directly, BINGO!!! Fernando located a unit despite customer service saying none were available, Next, Jazmin further helped by locating a unit that I could easily slide my oversized sofa into.... My heart was racing from the intense love felt!! Finally when I was directed to sign out of the van, Daniel was very informative, attentive and kind... I would lovingly Urge anyone needing to rent a moving vehicle/trailer, or needing storage, Please Go to the Uhaul Cermak Loop Location, the Phenomenal Service will justify going out of way, may I add the Prices Are Great!! The Organization, Friendliness, Courtesy is well worth it!! BRAVO Cermak Uhaul Loop location 1000% Customer Satisfaction.. I Love U, Smooches

LA W.  |  First Impressions 
Clasificación:
5.0

Need more parking space for customers

LATASHA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamica F.  |  First Impressions 
Clasificación:
5.0

Had helped a family member with an emergancy move, booked quickly at a nearby location and had zero help until I called the reservation line and they transferred my reservation HERE!! It was not too far from where I was, so I rushed over and drove up to a smooth running operation! My anxiety dropped and I got in line, knowing that I was in the right place. The store was clean, had anything and everything you need to move. I was able to even book the storage locker when I picked up the truck, grabbed some packing tape and the rep had me buy the lock!! I wasn't even thinking about the lock! The space was perfect, unloading made easy by this location's amenities. So grateful that a stressful day turned out just right once we locked the storage locker! Thank you for all your support with professional staff and clean, inviting facilities!

Carly G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole S.  |  Overall Experience 
Clasificación:
3.0

Staff was extremely rude. Young woman who opened the store.

Kareem E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adia Y.  |  Overall Experience 
Clasificación:
5.0

Thank you and because we only needed it short term, less than 30 days, we received it for no charge!! Thanks UHaul - we will continue to use your services.

Patrick G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliana C.  |  Overall Experience 
Clasificación:
2.0

I was trying to move a couch into the small stirage container but since it couldn’t fit I wabred to get a large storage and there was no staff in the building

Olaoluwapo O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin v L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie L.  |  Overall Experience 
Clasificación:
5.0

Amazing company, y’all come through every time!

Layla B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanda C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoojin P.  |  First Impressions 
Clasificación:
5.0

Thank you Vanessa and Jessica for everything.

norman s.  |  First Impressions 
Clasificación:
5.0

None at this time. Thanks.

Mary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGEN T.  |  Overall Experience 
Clasificación:
4.0

Very helpful people! Did not get a call back while I was looking to coordinate after hours storage unit access - lack of communication between phone rep and local manager. Mouse droppings in the storage unit, but what can you do

Steven B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EFIT FX L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IVETTE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle Renae M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  Online Move In 
Clasificación:
5.0

u-haul company always the best.

yi zhou J.  |  Overall Experience 
Clasificación:
2.0

I really don't think I can ever use UHaul services again after the experience I had. First of all, the location I rented my truck from - nobody was there when I arrived for my 9am pickup. door locked, nobody answering the phone, I'm standing in the rain and have to Uber to the next location. Whatever. Then comes the storage unit disaster. I rented a large single unit, like 17 x 11 x 8 or something. I go to check in- "Sorry, system error. This unit does not actually exist" ????? Ok...... well all of my belongings are here and they need to go somewhere. wait over an hour for a resolution- finally given the choice of using 3 separate units to split amongst my stuff. At this point I'm furious but happy to have a place to stow stuff. I'm also getting charged double for two units, when what I reserved was half the price. Why am I being charged double for your system screw up? Explain it to me. I can't get that upset with the employees but this was so stressful I will never take the risk of dealing with U Haul again.

Brian T.  |  First Impressions 
Clasificación:
5.0

This facility is always clean and secure. I also like that there is a sign explaining the history of the building and its conversion from a factory to storage units. Great care was put into preserving certain aspects of the building to reflect its history, and that is very unique and appreciated. Over my years as a customer, the staff has been friendly and helpful whenever I've needed to rent a truck or move into a different unit. I never worried that my unit and belongings were unsafe. The only issue I've ever had was with the U-Haul website itself, when I updated my debit card's exp. date, but it didn't automatically update my auto-payment method, resulting in a late fee. Mr. Zamora was understanding and helpful in rectifying that issue for me. I would definitely use this facility again if I need to rent a truck or unit.

Andrew W.  |  Overall Experience 
Clasificación:
5.0

I usually don't do reviews, but your staff is awesome! The girl who was working the counter (can't remeber her name, but she was super cute with the most amazing nails ever) was super knowledgeable, friendly, and was also awesome on the phone when I had questions. Returning my rental van was also a great experience. Again, I can't remeber his name, but the gentleman who helped me was very nice and professional. Highly recommend this facility!!!

Katherine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
1.0

I had to move out of my apartment tonight. I made it clear that I needed 24 hour access in order to get into my unit tonight. Swipe key wasn't set up properly so i couldn't enter the unit to load my belongings into my storage. I was able to get in & got to my storage to find that the lock was not removed from my unit so that I could open it and put my lock on. The staff was friendly but I am now in a very bad position. The after hours support line went to voicemail and the customer service woman told me I had to call the facility directly in order to get any help.. so now myself & my 4 year old are nearly stranded because we don't have anywhere to park this uhaul.

Adia Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

beatriz m.  |  Overall Experience 
Clasificación:
5.0

In your female staff you have a young one, dont remember her name, but she needs training...she does not listen to her non-sense when she talks/sales...

giovanni m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy G.  |  Overall Experience 
Clasificación:
4.0

Professionalism go's a long way keep up the good training.......👍🤔

ALFRED M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
5.0

My experience was great I would deal with them again.

Lawency H.  |  First Impressions 
Clasificación:
1.0

The most unprofessional, incompetent and useless staff. (Apart from one guy). Nothing worked properly. I was tricked with a unit with a huge pillar in it. All in all the worst business I've ever dealt with. Will be making sure to put my experience online for all to be warned if this poorly run place.

FARSHID R.  |  Overall Experience 
Clasificación:
5.0

Jason and his team are the best

Kevin D.  |  First Impressions 
Clasificación:
5.0

Great access, always clean, friendly and helpful staff. Sheena is a great property manager and always available and helpful.

Kenneth H.  |  Overall Experience 
Clasificación:
5.0

Great staff. Always nice and knowledgeable.

Kenneth H.  |  First Impressions 
Clasificación:
4.0

overallis fine, Except the floor is not smooth, when I push the cart there is so roughly, is not so easy to do.

Jiang Y.  |  Overall Experience 
Clasificación:
5.0

Location amazing!!!!! Right in the middle of Chicago, clean , access a ability is great & secure .

VIRGINIA W.  |