Very nice location and very helpful/kind owner/manager Jason. However the Uhaul cab was filthy and there was dried blood on the middle seat. However we were two so no one had to sit there. We rented numerous dollies and this location is low on dollies. Please help them!Carsten L.
Customer Reviews for U-Haul Moving & Storage of South Loop
Chicago, IL 60616
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ELIZABETH S.
El cliente no dejó un comentario.Tonya H.
El cliente no dejó un comentario.Lucia S.
Staff was extremely helpful and friendly. Best U uhaul experience I've ever had.Juan O.
El cliente no dejó un comentario.Pastor G.
Thank you for making it so easy to rent a cargo van for a few hours.Lindsay R.
El cliente no dejó un comentario.ELISEO P.
SCHEDULING NEEDS TO BE AVAILABLE!!! I kept getting transferred to a line that never picked up - for 3 SOLID DAYS!!! As this review is only for that particular location, I'm being lenient as I had very little contact with them. In reality, this whole move with UHaul was the WORST experience ever!! From terrible movers (recommended by UHaul) who didn't call ahead to schedule and then kept complaining about how I didn't reserve the freight elevator (I literally could not because of their negligence), to terrible packing that broke my things, to having my container delivered to the WRONG location (UHaul's fault), then several days of being on hold, being charged and refunded and charged again, transferred on phone lines repeatedly, delivery times constantly changing and inaccurateâ€¦it was a nightmare. I won't be using or recommending UHaul again any time in the near future.Nikki B.
El cliente no dejó un comentario.Shena P.
It was a real simple process and everyone was helpful especially Daniel at the drop off/return spot.DAVID L.
El cliente no dejó un comentario.Gloria L.
Friendly staff. Efficient process to receive and drop off rental.Krista E.
Returning these crates was unnecessarily difficult. I spent 2 hours on the phone being passed between 1-800 representatives, unable to speak to anyone actually present at the store. Additionally, none of the automated prompts mentioned the plastic crates I had rented, so there was no smooth path to an expert in my product. As a result, no one was able to give me a definitive answer to either of my questions: - Could someone return the crates on my behalf - Could I return the crates to a different location Furthermore, one person I spoke to explicitly did say I would be able to return to any other Uhaul Center (with Moving & Storage in the name). However, when I attempted to do so at a location more convenient to my destination address, I was told it was not possible. This wasted valuable hours of my moving time traveling between locations and trying to get a straight answer, ultimately having to return my crates on a separate day than I had planned. To improve for future customers, set up a direct phone number to each store where you can speak to individuals who can provide accurate information. Being passed between contact center representatives, when each location clearly operates so differently, is absolutely infuriating and a waste of everyone's (albeit well-intentioned) time.Marissa H.
El cliente no dejó un comentario.Jorge C.
Location was hard to find since the address is. on cermak but the office is a block south of that. The direction signs instruct where to go with returning â€œequipmentâ€ why anyone know that includes â€œtrucksâ€ also they only had doly's for appliances and not for furniture the dolly was also rusty looking . Cover for the furniture was just blankets and not the right cover seen on uhaul's website or in storesSharon R.
All the associates were so helpful. I will be a returning customer for this location!Courtney W.
El cliente no dejó un comentario.Nicholas G.
We ordered boxes which never arrived in time for the move. We tried contacting U-haul for a refund but the wait times were over an hour. We still need our 30$ back. Also, we were charged 30$ for furniture padding which we did not need and did not know we signed up for it.Aniket T.
El cliente no dejó un comentario.Jerome C.
The young lady. Was very helpfulREGINALD R.
El cliente no dejó un comentario.peter C.
Staff was awesome helpful throughout - no need to improve there. Info on gas mileage would help as I returned it with way more gas than I took it out withPhillip N.
El cliente no dejó un comentario.Eric G.
Vanessa was great!!Hernan L.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.Nicole K.
Please just keep doing what you are doing, because it's great! Equipment was clean, well running, everyone on staff is courteous. ¡Gracias!DAN W.
Excellent customer service and overall help during a stressful time! Thanks UHAULalfreda H.
El cliente no dejó un comentario.BRYAN W.
El cliente no dejó un comentario.Yuqing R.
El cliente no dejó un comentario.Greg K.
Vanessa has excellent customer service skill.. Great Lady Love to work with herLA NITA C.
El cliente no dejó un comentario.Calvin T.
El cliente no dejó un comentario.Angela N.
El cliente no dejó un comentario.curtrice B.
I had one issue, but the manager was outstanding with getting the issue resolved.Kent H.
Their dropoff area was full so we had to go to a different U-Haul. It wasn't far so it wasn't a huge deal but it would have been nice to receive a call or email notification so we didn't make the trip over.Johnny S.
How shall I start? I uploaded my license info before I arrived, Check! When I arrived, I was treated with care, check! Vehicle ran well, Check! Whole experience was an A plus.DAN W.
Once again received less than a half tank of gas, had to refill before even reaching my destination. Of course, I overfilled and returned the van with an extra quarter tank in it, no credit given for that. Lastly, the back of the van had debris in it left over from the previous renter. Please please please rent vehicles with full tanks of gas. No reason not too unless you are in perilously bad financial condition.Peter M.
El cliente no dejó un comentario.Maria M.
Very typical and EFFICIENT operation. Would be very surprised if there was a better location in the immediate area.Johnn K.
El cliente no dejó un comentario.Karen F.
El cliente no dejó un comentario.Pastor G.
Nothing awesome sevicerobert A.
El cliente no dejó un comentario.Andre H.
El cliente no dejó un comentario.Yessica D.
the kindness of the people who work there is very pleasantELISEO P.
I worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.Alyssa F. | First Impressions
El cliente no dejó un comentario.Paul A.
Good customer service. Timely. Helpful.Ahmir H.
El cliente no dejó un comentario.LAMONT H.
El cliente no dejó un comentario.Brazhae W.
Nothing ,everything was greatJerome T.
El cliente no dejó un comentario.steve B.
the mobile check-in didn't workJoshua S.
Brakes weren't goodJAVIER U.
Management and staff are superbNQ C. | First Impressions
Better positive customer service. Service already overall is good and Jason the manager is fantastic at resolving issues. Yet today the young man that was there by him self early morning 7 am has a negative attitude and a bit snippy. I asked for his name so my boss can call in the payment and knew who to talk to. When she called. , his answer was â€œ you see I' m the only one hereâ€ it felt like he didn't want to be bothered. And I had to figure out how to go about the situation rather than having the full positive helpfull service I'm used to with uhaul. I love this location otherwise.HECTOR G.
The online after-hours return page didn't work despite my entering the correct transaction number. This necessitated a trip back to the location to return the keys in person.Eric S.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.Ramon M.
The location is great. It was convenient and clean. The staff was extremely helpful and great.Matthew S. | Online Move In
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.ARMAND D.
El cliente no dejó un comentario.Stephanie T.
El cliente no dejó un comentario.Jokae I.
El cliente no dejó un comentario.KAMBUIC L.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.ANTHONY B.
El cliente no dejó un comentario.MALCOM J.
Best Ursula to rent fromPAUL G.
Great 👍ALEXANDER I. | First Impressions
Always a very friendly staff and good equipmentaezaz U.
Courteous, cooperative, responsive and helpful. Refreshingly pleasant experience and I'll return for my next rental and, in doing so, bypass closer locations where my experiences have not been as good.Bruce C.
El cliente no dejó un comentario.Jeni B.
El cliente no dejó un comentario.Merida S. | Online Move In
El cliente no dejó un comentario.Andrew T.
I was given a unit on the 2 floor that wasn't clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.DION H. | First Impressions
Andres Grajeda was very professional and helpful. Also the young man in the garage was awesome as well. thank you all!!WILLIAM D.
El cliente no dejó un comentario.ShaoWen F.
CheeseDANIEL C. | First Impressions
El cliente no dejó un comentario.JOSEPH D.
El cliente no dejó un comentario.ELISEO P.
El cliente no dejó un comentario.Irene H.
El cliente no dejó un comentario.ADAN V.
El cliente no dejó un comentario.Bianey V. | Overall Experience
Everything was fantastic and the employees were pleasantKYRIAKOS A.
El cliente no dejó un comentario.EDNAH N.
El cliente no dejó un comentario.NICHOLAS A.
El cliente no dejó un comentario.XIANGMIN Z.
El cliente no dejó un comentario.SHINETTE J.
El cliente no dejó un comentario.TOSIN C.
Very helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn't get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! ThanksEDWARD L. | First Impressions
Outside of not being able to check in on the atfer hours website you provide great serviceDONALD S.
Great serviceâ€¦ nice staffPAUL G.
El cliente no dejó un comentario.MANSUETA J.
The Chicago location was fine, but they would only send 1 container at a time to be loaded. That meant that there was only one mover there to load while the other went to get a container and drop it off once the first was done. These movers were good and recommended by Moving Help. In Cathedral City, CA I was not happy. Again only one container was let go and I received a call from the location asking for my credit card because they needed it to release the second container. I did not want to give this out over the phone to some random person that called me and it took a while to resolve. Apparently, they were not able to close the account properly because I have now been charged for a second month of storage (Feb 12-March11), even though I returned everything on Feb 3. If my experience was like Chicago, I would probably use the services again. My experience in Cathedral City makes it unlikely that I will use a U-Box again. I've used POD twice in the past with no issues and thought I would see how U-Haul was. I'll go back to POD next time, even if it is a bit more money. Both of the moving companies recommended by Moving Help were good. That was the best part of the experience.sara B.
Good customer serviceERIC M.
Servicio al cliente de excelencia.GERALD E.
El cliente no dejó un comentario.MRIDUL B.
El cliente no dejó un comentario.PAMELA I.
El cliente no dejó un comentario.MILISSA F.
Making sure to check all tires for nails etc prior to giving to customer, tire had a nail which caused a flat and had to get the tire replaced.MELISA G.
El cliente no dejó un comentario.Maria F. | First Impressions
Oh goodJOHNNY A.
El cliente no dejó un comentario.Mary E.
El cliente no dejó un comentario.ARNOLDO S.
Daniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.Aditya G. | First Impressions
El cliente no dejó un comentario.Patricia M. | First Impressions
El cliente no dejó un comentario.Walter T. | Overall Experience
El cliente no dejó un comentario.NORMAN T. | Overall Experience
El cliente no dejó un comentario.Brittany B. | First Impressions
Jasmine was very helpful at the desk.Sandi R. | First Impressions
El cliente no dejó un comentario.Danielle E. | First Impressions
El cliente no dejó un comentario.Jason R. | Overall Experience
El cliente no dejó un comentario.nyerre O. | Overall Experience
El cliente no dejó un comentario.Jose Z. | Overall Experience
El cliente no dejó un comentario.Glenn G. | First Impressions
Three door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!CLAUDIA L. | First Impressions
One of the greatest experiences I've ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.Anthony S. | Overall Experience
Lower the storage fee for a 5 x 10. It is unaffordable.Tonya H. | Overall Experience
El cliente no dejó un comentario.QIANA A. | Overall Experience
The service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unitCarmen M. | First Impressions
Great serviceAdam C. | First Impressions
El cliente no dejó un comentario.Brian V. | Overall Experience
El cliente no dejó un comentario.victoria w. | Overall Experience
El cliente no dejó un comentario.Stanislaus N. | Overall Experience
El cliente no dejó un comentario.Jesus P. | First Impressions
During this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless ThemNefertari L C. | First Impressions
I am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.David W. | Overall Experience
El cliente no dejó un comentario.JACQUELINE W. | First Impressions
El cliente no dejó un comentario.LILIANA F. | First Impressions
Great so far hope to continue doing business with youJason R. | First Impressions
El cliente no dejó un comentario.Flossie W. | Overall Experience
Staff was courteous,and very helpful.Felix B. | First Impressions
The storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. ¡Gracias!CASSANDRA S. | Overall Experience
The team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told "step to the right and make your decision" I asked if there was a common unit for someone moving a few items and was told from someone differently. "You know your items" and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointingDallas J. | Overall Experience
El cliente no dejó un comentario.Yuri B. | Overall Experience
Jason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.Dave P. | First Impressions
El cliente no dejó un comentario.MIRANDA R. | Overall Experience
El cliente no dejó un comentario.Josephus R. | First Impressions
They didn't recommend the very correct size of storage to me. It should be more practice.FAN Y. | First Impressions
The bestJosephus R. | First Impressions
Great customer service help and supportHenry M. | First Impressions
Our storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!ANDREW MUSSO R. | First Impressions
Friendly and helpful staffTeri T. | Overall Experience
Supposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren't there, all of the crew's big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn't have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that's a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn't even get up there to close it! Clearly the woman didn't actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can't call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month's rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn't have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I've been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I've moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.Callie C. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
El cliente no dejó un comentario.miguel m. | Overall Experience
El cliente no dejó un comentario.GREGORY R. | First Impressions
El cliente no dejó un comentario.QIANA A. | First Impressions
El cliente no dejó un comentario.Panun B. | Overall Experience
El cliente no dejó un comentario.Alayna C. | Overall Experience
El cliente no dejó un comentario.SATYA TEJASHWINI D. | First Impressions
How can you beat 24/7 access and great staff? Jasmine was extremely thorough in tour. Nice facility.michael p. | First Impressions
El cliente no dejó un comentario.SUADDAH I. | Overall Experience
Helpful staff and efficient. Great buildingKenneth H. | First Impressions
The unit I had was on the 8th floor and it felt like there was no air conditioning. It was really rough trying to unpack my unit in that heat.Susan V. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER M. | Overall Experience
The problem with uhaul at this location I made a reservation well in advance and when I arrived at the facility on the assigned date. Uhaul did not have my space. What was the point of making a reservation????Charlotte R. | First Impressions
El cliente no dejó un comentario.Andrew A. | First Impressions
El cliente no dejó un comentario.miguel m. | First Impressions
The staff is always friendly and helpful. The facility is clean and accessible.Jen M. | Overall Experience
BETTER THAN THE BEST!!! I have received really good service from other Storage facilities that I rented in the past, but Uhaul on 500 W Cermak deserves the J Powell Award!!! I was over the top impressed by the Genuine Courtesy, Attentive, Professional and overall Care received and the Organized Flow ... I was referred to the 500 W Cermak facility because the Markham IL location did not have the trailer for the time period needed. Upon arrival the entire staff was SUPERB! The Clerk (I believe Ashley) was extremely helpful and she patiently sought to find the appropriate vehicle at the best price for my project, and it kept getting BETTER!! Kevin gave me super instructions on parking and ground details, and next, I truly hit the Lottery, upon returning the van, I needed a Storage unit, the main customer service center was having a challenge locating the Cermak Loop facility and when Iwas able to connect directly, BINGO!!! Fernando located a unit despite customer service saying none were available, Next, Jazmin further helped by locating a unit that I could easily slide my oversized sofa into.... My heart was racing from the intense love felt!! Finally when I was directed to sign out of the van, Daniel was very informative, attentive and kind... I would lovingly Urge anyone needing to rent a moving vehicle/trailer, or needing storage, Please Go to the Uhaul Cermak Loop Location, the Phenomenal Service will justify going out of way, may I add the Prices Are Great!! The Organization, Friendliness, Courtesy is well worth it!! BRAVO Cermak Uhaul Loop location 1000% Customer Satisfaction.. I Love U, SmoochesLA W. | First Impressions
Need more parking space for customersLATASHA G. | First Impressions
El cliente no dejó un comentario.Jamica F. | First Impressions
Had helped a family member with an emergancy move, booked quickly at a nearby location and had zero help until I called the reservation line and they transferred my reservation HERE!! It was not too far from where I was, so I rushed over and drove up to a smooth running operation! My anxiety dropped and I got in line, knowing that I was in the right place. The store was clean, had anything and everything you need to move. I was able to even book the storage locker when I picked up the truck, grabbed some packing tape and the rep had me buy the lock!! I wasn't even thinking about the lock! The space was perfect, unloading made easy by this location's amenities. So grateful that a stressful day turned out just right once we locked the storage locker! Thank you for all your support with professional staff and clean, inviting facilities!Carly G. | Overall Experience
El cliente no dejó un comentario.Nichole S. | Overall Experience
Staff was extremely rude. Young woman who opened the store.Kareem E. | First Impressions
El cliente no dejó un comentario.WILLIE S. | First Impressions
El cliente no dejó un comentario.DONNA W. | Overall Experience
El cliente no dejó un comentario.Carey P. | Online Move In
El cliente no dejó un comentario.Neil T. | Overall Experience
El cliente no dejó un comentario.Adia Y. | Overall Experience
Thank you and because we only needed it short term, less than 30 days, we received it for no charge!! Thanks UHaul - we will continue to use your services.Patrick G. | Overall Experience
El cliente no dejó un comentario.Juliana C. | Overall Experience
I was trying to move a couch into the small stirage container but since it couldn’t fit I wabred to get a large storage and there was no staff in the buildingOlaoluwapo O. | Online Move In
El cliente no dejó un comentario.Benjamin v L. | Overall Experience
El cliente no dejó un comentario.Jason O. | First Impressions
El cliente no dejó un comentario.Charles R. | Overall Experience
El cliente no dejó un comentario.Valerie L. | Overall Experience
Amazing company, y’all come through every time!Layla B. | First Impressions
El cliente no dejó un comentario.Shanda C. | First Impressions
El cliente no dejó un comentario.CHERYL H. | First Impressions
El cliente no dejó un comentario.Yoojin P. | First Impressions
Thank you Vanessa and Jessica for everything.norman s. | First Impressions
None at this time. Thanks.Mary R. | First Impressions
El cliente no dejó un comentario.JORGEN T. | Overall Experience
Very helpful people! Did not get a call back while I was looking to coordinate after hours storage unit access - lack of communication between phone rep and local manager. Mouse droppings in the storage unit, but what can you doSteven B. | First Impressions
El cliente no dejó un comentario.EFIT FX L. | First Impressions
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.IVETTE V. | First Impressions
El cliente no dejó un comentario.Danielle Renae M. | Overall Experience
El cliente no dejó un comentario.Gabriela G. | Overall Experience
El cliente no dejó un comentario.Matthew M. | Online Move In
u-haul company always the best.yi zhou J. | Overall Experience
I really don't think I can ever use UHaul services again after the experience I had. First of all, the location I rented my truck from - nobody was there when I arrived for my 9am pickup. door locked, nobody answering the phone, I'm standing in the rain and have to Uber to the next location. Whatever. Then comes the storage unit disaster. I rented a large single unit, like 17 x 11 x 8 or something. I go to check in- "Sorry, system error. This unit does not actually exist" ????? Ok...... well all of my belongings are here and they need to go somewhere. wait over an hour for a resolution- finally given the choice of using 3 separate units to split amongst my stuff. At this point I'm furious but happy to have a place to stow stuff. I'm also getting charged double for two units, when what I reserved was half the price. Why am I being charged double for your system screw up? Explain it to me. I can't get that upset with the employees but this was so stressful I will never take the risk of dealing with U Haul again.Brian T. | First Impressions
This facility is always clean and secure. I also like that there is a sign explaining the history of the building and its conversion from a factory to storage units. Great care was put into preserving certain aspects of the building to reflect its history, and that is very unique and appreciated. Over my years as a customer, the staff has been friendly and helpful whenever I've needed to rent a truck or move into a different unit. I never worried that my unit and belongings were unsafe. The only issue I've ever had was with the U-Haul website itself, when I updated my debit card's exp. date, but it didn't automatically update my auto-payment method, resulting in a late fee. Mr. Zamora was understanding and helpful in rectifying that issue for me. I would definitely use this facility again if I need to rent a truck or unit.Andrew W. | Overall Experience
I usually don't do reviews, but your staff is awesome! The girl who was working the counter (can't remeber her name, but she was super cute with the most amazing nails ever) was super knowledgeable, friendly, and was also awesome on the phone when I had questions. Returning my rental van was also a great experience. Again, I can't remeber his name, but the gentleman who helped me was very nice and professional. Highly recommend this facility!!!Katherine S. | First Impressions
El cliente no dejó un comentario.Nancy M. | Overall Experience
I had to move out of my apartment tonight. I made it clear that I needed 24 hour access in order to get into my unit tonight. Swipe key wasn't set up properly so i couldn't enter the unit to load my belongings into my storage. I was able to get in & got to my storage to find that the lock was not removed from my unit so that I could open it and put my lock on. The staff was friendly but I am now in a very bad position. The after hours support line went to voicemail and the customer service woman told me I had to call the facility directly in order to get any help.. so now myself & my 4 year old are nearly stranded because we don't have anywhere to park this uhaul.Adia Y. | First Impressions
El cliente no dejó un comentario.beatriz m. | Overall Experience
In your female staff you have a young one, dont remember her name, but she needs training...she does not listen to her non-sense when she talks/sales...giovanni m. | Overall Experience
El cliente no dejó un comentario.KIMBERLY L. | Overall Experience
El cliente no dejó un comentario.Hector A. | Overall Experience
El cliente no dejó un comentario.Judy G. | Overall Experience
Professionalism go's a long way keep up the good training.......👍🤔ALFRED M. | First Impressions
El cliente no dejó un comentario.Veronica P. | First Impressions
El cliente no dejó un comentario.Richard S. | Overall Experience
My experience was great I would deal with them again.Lawency H. | First Impressions
The most unprofessional, incompetent and useless staff. (Apart from one guy). Nothing worked properly. I was tricked with a unit with a huge pillar in it. All in all the worst business I've ever dealt with. Will be making sure to put my experience online for all to be warned if this poorly run place.FARSHID R. | Overall Experience
Jason and his team are the bestKevin D. | First Impressions
Great access, always clean, friendly and helpful staff. Sheena is a great property manager and always available and helpful.Kenneth H. | Overall Experience
Great staff. Always nice and knowledgeable.Kenneth H. | First Impressions
overallis fine, Except the floor is not smooth, when I push the cart there is so roughly, is not so easy to do.Jiang Y. | Overall Experience
Location amazing!!!!! Right in the middle of Chicago, clean , access a ability is great & secure .VIRGINIA W. | Overall Experience
El cliente no dejó un comentario.charles p. | Overall Experience
El cliente no dejó un comentario.Yolanda B. | Overall Experience
El cliente no dejó un comentario.jamie f. | Overall Experience
My unit was in the south part of the facility. There is a large bump to move carts over to get there and with a loaded cart that is difficult. I question the safety of the outermost units as it seems a trip out the window would be too easy especially with all the tripping and bumping hazards. The concrete beams are like 5'4" off the floor, way too easy to bump into. The floors in general are noisy to move carts over making the experience worse. Maybe the other parts of the building are better but not the south part sorry.Thomas W. | Overall Experience
Jason was an amazing help! Made my process so easy. Great place!Candice J. | First Impressions
El cliente no dejó un comentario.STEVE T. | Overall Experience
This was my 3rd year storing with U haul. The units are fine (many weirdly shaped so always see it before committing to it) the access routine is nice and makes me feel secure. The only complaint I have is it it almost impossible to get a hold of the office staff by phone if you need something. I called 7 times and the call kept getting sent to a call center because the office staff weren't answering. The call center couldn't help me so they (on 3 different occasions) contacted the office for me and told them to call me back but no one ever did. I was finally told by the call center that I would have to go into the office personally to resolve my issue but I live out of state so that was not possible.Jill B. | Overall Experience
The only feedback I have that is negative is that the floors are always so dirty. If I kneel on the floor to work on something from my unit, the dirt cakes on to the knees of my pants . Other than that, everything was excellent.Tracy M. | Overall Experience
El cliente no dejó un comentario.Sheherazade C. | Overall Experience
I wish i would have asked him his name so I can write about how courteous and efficient he was. He has some sharp thinking skills and knows how to answer what people are really asking. I always find it fascinating to wait in line ans translate in my head what the customer ahead of me is really asking and see what the customers rep response is. Now that would be a great way to interview someone. See how fast they think of there feet.Alyssa W. | First Impressions
Class act everytime!Sam W. | First Impressions
El cliente no dejó un comentario.Ceaser p. | First Impressions
El cliente no dejó un comentario.Maria B. | First Impressions
El cliente no dejó un comentario.Tomasz G. | Overall Experience
El cliente no dejó un comentario.kristen a. | Overall Experience
Very professional and knowledgeable staff. Fernando and Christina were very patient and offered a lot of assistance.Catherine W. | First Impressions
Everyone we encountered at this U-Haul was respectful and polite. Really appreciate their prompt help!Yi S. | Overall Experience
Sheena is the best and made me feel right at homeThe Fro Doctor LLC K. | First Impressions
El cliente no dejó un comentario.Xane P. | First Impressions
El cliente no dejó un comentario.Phillip P. | First Impressions
El cliente no dejó un comentario.David H. | First Impressions
Of of the store managers assisted me through the process. The online check in saved me a lot of time and I was able to get everything done so quickly.Brendon M. | First Impressions
El cliente no dejó un comentario.Neil T. | First Impressions
El cliente no dejó un comentario.Nicole H. | Overall Experience
I had a work loft. The staff were great every single one was helpful and professional. Special kudos to Sheena for being always on top of things and always helpful quickly in answer my questions day or night. 100% satisfied customerPetros V. | Overall Experience
El cliente no dejó un comentario.Phillip P. | Overall Experience
the floors are the main problem, they are very uneven and rough. things on carts bounce around and it's hard to control. boxes on carts are one thing but in reality people move all kinds of stuff. also the VERY low intrusions are a problem, one must be extremely careful. The good - the indoor loading dock is nice and there are plentiful slots.Thomas W. | First Impressions
The staff was awesome and made our move super easy.Alexandra I. | First Impressions
I've used this location for the past several years. I love the Customer service and Management. They are very loving and caring. They love their customers. I love them. I'll never use another storage place. Only the location at 2147 S. Lumber. They're the BEST!Lashaunda T. | Overall Experience
I was given a box after 3 days, the manager came and I realized that a friend lives with him on the third floor as a wife and a dog inside this box, I'm not there ******** and I am pleased that the second one also wants to live also for me it's just so insulting that they came out of there. I wish you only bad things. I wish you to destroy this building together with you because my things just said for you the streetNijat G. | Overall Experience
El cliente no dejó un comentario.Derious B. | First Impressions
All my stuff were filled with dust. The sanded the floor in the corridors without covering anything and everything was filled with so much sand dust. This is so unacceptable from the storage facility. You should have warned people so at least they can come and cover their stuff with plastic.Armin S. | Overall Experience
El cliente no dejó un comentario.EFitFX L. | Overall Experience
Very Friendly employee that assisted me.STEVE T. | First Impressions
I got lost find the U-Haul place. When I call this gentle help me, he even meet me outside so I can step in there facility. Then another men help me with the storage. Set it up and everything. He show me where it was going to be. everyone was friendly, they answer all my questions and concerns I had. I will definitely recommend this place.Cristina M. | Overall Experience
El cliente no dejó un comentario.ALYCESON G. | Overall Experience
El cliente no dejó un comentario.Lindsey S. | First Impressions
El cliente no dejó un comentario.Aniya T. | Online Move In
El cliente no dejó un comentario.sarah m. | First Impressions
El cliente no dejó un comentario.Jason C. | First Impressions
The moblie app was difficult for me to use. It would frequently state that actions (including making payments) could not be performed. But your customer service in person was stellar!Keith K. | Overall Experience
Great manager and service.Valyncia J. | Overall Experience
I was told I was getting a refund upon moving by 5. They closed my account and avoided refunding me. I called and asked where my money was and "they already deleted my record"... how convenient on my refund day? Was my refund processed, you ask? I still haven't received it. They yelled at me in the phone like I shouldn't be mad they tried to avoid my refund. Terrible service.Amanda R. | Overall Experience
El cliente no dejó un comentario.Geneal M. | First Impressions
Very professionally run organization and very clean. Sheena is as good as they come! Good job team. Looking forward to enjoying the space.Kenneth H. | First Impressions
Sheena was exceptional in every way. My experience from having a tour to signing paperwork was professional and very pleasant, every detail was taken care of to my complete satisfaction!Petros V. | First Impressions
Everything with pretty smooth & quick.James H. | First Impressions
Manager is so informative and a bright personality to be aroundSam S. | First Impressions
n/aTodd P. | Overall Experience
The woman at the desk was exceptionally helpfulPam R. | Overall Experience
AwesomeIsaiah W. | Overall Experience
All perfect. A great experience. Sada who works in the office made a great experience even better and easier. She was wonderful.ellen k. | Overall Experience
Staff at this location are awesome.Carolyn D. | Overall Experience
The whole place was always very clean and well cared for. I was often the only one there and always felt safe.david r. | Overall Experience
Thanks for the great customer service.Mike B. | First Impressions
Good locationFabian F. | Overall Experience
The manager was always friendly and willing to help.JOHN R. | Overall Experience
I had storage here for 3 years plus rented many trucks and purchased lots of moving supplies. I was always treated well and would recommend this facility!Lisa B. | Overall Experience
This location was amazing to me. The woman who helped me was very knowledgeable and a pleasure to talk to. Will be using this specific uhaul location many more times.Chad K. | First Impressions
Absolutely the smoothest process ever. All of my questions were answered promptly and the service Ms. Sheena provides for her customers is unmatched. Very good experience..TREEHAUS J. | First Impressions
Fast and prompt service. Very friendly and accommodating. Se los recomiendo a todos. Jason was very helpful and I am satisfied with my service.michelle f. | First Impressions
dnaPhillip P. | First Impressions
A little warm to be an air conditioned facility, however it is clean and secure!denise y. | First Impressions
The employees are nice and professional, they let us know how to use the area right way.ran y. | First Impressions
Excellent experience; I will definitely utilize U-Haul services again and recommend U-Haul to others.Laura K. | Overall Experience
Great Job SheenaDigital Cafe LLC E. | First Impressions
BuenoWalter F. | First Impressions
There was a lot of help with transferring my items to storage from the container and I was finally able to see how they fared. shipping seems to have gone well. I have a great size lockerDiane P. | First Impressions
I cannot remember her name, but the person who assisted us was very nice, knowledgeable, and helpful. Anytime she saw garbage on the ground she would pick it up and throw it out.Benjamin v L. | First Impressions
Jason Zamora and his team are great.GIBRAN L. | Overall Experience
ExcelenteDavina W. | First Impressions
Very friendly.Laura R. | First Impressions
Sada was amazing....welcoming, kind and so helpful. The facility is very user friendly/convenientellen k. | First Impressions
10 out 10 would recommendTodd F. | Overall Experience
Your customer service is outstanding here. I evaluate companies regularly and am impressed with this location. Everyone I encounter was friendly and welcoming.Dianna B. | First Impressions
My UBox was delivered here cross country with everything intact and easy to access, and the staff were very friendly.Kathy W. | Overall Experience
There was a problem with my access card. As soon as I walked in Angelica was quick to fix the problem and double check to make sure everything was working as it should.Dana C M. | First Impressions
I would use them again and do recommend for truck and trailer rental also!DAVE P. | Overall Experience
very friendly moversjulie l. | First Impressions
I cancelled my "free" storage unit but was contacted twice saying I was signed up to be charged for this. I cancelled over the phone and in person But was contacted saying I hadn't !?!?!?!Miriam D. | Overall Experience
Everyone was helpful, welcoming and explained the process to a t!Amber S. | First Impressions
Sheena Blaskowski is the best property manager I have ever had the pleasure of working with. She was extremely thorough in her explanations of the property layout. She is a genuinely warm person!Future of Jewelry - Casey M. | First Impressions
Shay is the best !Kenneth K. | Overall Experience
Super friendly staff, good vibes, secure & clean facilitiestrixie w. | Overall Experience
The manager of this facility Jason Zamora, could be a little more friendly.LEE H. | Overall Experience
The team at this facility went above and beyond to accommodate me.Traci T. | Overall Experience
They were a little late but went above and beyond to move everything and added extra time on the end to make up for the late start. Would recommend and use again.Sam K. | Reservación
Temperature was a little high this last few weeks but otherwise EXCELLENT!Dina J. | Overall Experience
Shay (Shae?) was very helpful.Bryan W. | Reservación
Temperatures were always extremely too hot. I was told by an employee that one part of the facility heat was completely out. Therefore to compensate for there lack of heat my section was on 90 degreesrobin l. | Overall Experience
The team that helped me was knowledgeable and considerate.Michelle B. | Reservación
Sheena is an amazing building manager and a huge asset for U-haul. We would not have moved out if not for a relocation to London. The building is an amazing rehab and we are quite sad to be leaving.CRAIG S. | Overall Experience
The facility was clean, well organized and felt safe and secure. The staff were very helpful in answering my numerous questions and I appreciated that a lot! Will gladly do business with U-Haul again.Obinna O. | Overall Experience
Convenient & reliableAllison D. | Overall Experience
Sheena has been outstanding to work with. An exceptional host and a fun, accommodating land-lady.MARK Z. | Overall Experience
Thank you for all your help.Felicia G. | Reservación
Very professional.Giancarlo L. | Overall Experience
Staff is super helpful and friendly - great service.CollegeBoxes S. | Overall Experience
No commentsROGELIO M. | Overall Experience
Jason was very helpful in making sure my U-Box was ready and available when I arrived to unload. The whole process was very convenient and easy. Thank you Uhaul South Loop!William A. | Overall Experience
Check-out was painfully slow. When we went to check out the room, she noted a pole right in the room and suggested we should get a discount. We never got a discount and it took an hour to check out.Marco K. | Reservación
Everything went smoothly and I was very satisfied with my self storage experience. I will be using your services againJill B. | Overall Experience
All staff were friendly and helpful.Belinda R. | Overall Experience
Sheena is great to work with.Tyler W. | Overall Experience
Good service. No complaints.MICHAEL W. | Overall Experience
No problem with this location at all. They are very professionalRujia W. | Overall Experience
When I was trying to accesss my Ubox, I kept getting transferred over different locations and facilities. After 5 hours of calls and visiting 2 locations, I ended up having to self-deliver...Yuan-ju L. | Overall Experience
Great customer service by the manager and associatesValyncia J. | Reservación
I was Very Happygil s. | Overall Experience
Great! Managers are the best!Nina K. | Overall Experience
Best customer service also the people working in the office are very helpfulLucian P. | Overall Experience
I really appreciated the stafflarry t. | Overall Experience
Sadie went above and beyond helping me with my Ubox scheduling and coordination with my moving team. The movers were lost and confused about where to pick up my ubox until she devised a solution.Danielle V. | Overall Experience
I did not move out ! The young lady who was new accidentally moved me out! She needs more training and if she is going to move fast, she needs to know what she is doing! But besides that it was ok .Chiquita B. | Overall Experience
Everything so far to me is good. I may rent in the future again. Thank you very much!XIN L. | Overall Experience
Extraordinario servicio al clienteIryna B. | Overall Experience
Was perfect for my needs!Veronica P. | Overall Experience
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