Customer Reviews for U-Haul Moving & Storage of South Clarksville

5,323 comentarios

365 Eastern Blvd   Jeffersonville, IN 47129
(E Of 65)

(812) 288-4404

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(812) 288-4404

365 Eastern Blvd
Jeffersonville, IN 47129
(E Of 65)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Staff is not friendly and act like their completely miserable to be at work or speak to customers. We needed a truck, we got one, aside from that no real wow with customer service.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

It should be documented who I felt with at the register, but this was the easiest and most professional experience I've ever had with this location. He got right to the point made a stressful day go smoothly. I don't ever leave reviews, but had to on this guy. Give him a raise or I'm never coming back……..Outstanding Job

Malliccaaii G. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Alison D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

The gentleman that runs the facility is straight forward and even keeled. Always takes care of us.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Rebekah P. 
Rating:
3.0

I would only go to that location for convenience, or else we'd go somewhere else to do our business. They're always rude there. No people skills or smiles or just plain good customer service.

Anthony G. 
Rating:
3.0

A 45.00 rental ended up costing three times that much. Will not be back to this location plus the oler guy with the missing teeth is rude. I had to reschedule my rental because the week before they didn't have a vehicle a Available even though we had confirmation number. Also watched the old guy get rude with multiple customers.

Nichole E. 
Rating:
4.0

Customer did not leave a comment.

Shelley L. 
Rating:
5.0

have more gas in the tank

MAYNARD H. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
4.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

I've rented from this location multiple times. It's always a pleasure.

Greg C. 
Rating:
4.0

Customer did not leave a comment.

MIchael P. 
Rating:
5.0

The check in, mainly the part about scanning the drivers license, should be done online before the pickup time. Other than that, the employees were great and the equipment was awesome.

Stanley W. 
Rating:
2.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Valerie I. 
Rating:
5.0

Customer did not leave a comment.

Vicki H. 
Rating:
5.0

They was very nice and quick to ck it back in.

MIcheal M. 
Rating:
5.0

Customer did not leave a comment.

laura L. 
Rating:
5.0

The guys were very friendly and checked the truck out in good timing . Easy location as well to get in and out of.

Barbara T. 
Rating:
4.0

Customer did not leave a comment.

Laurie G. 
Rating:
3.0

Customer did not leave a comment.

Hayden G. 
Rating:
5.0

I'm really overwhelmed by the return process. Can't you find something simple

KATHRYN J. 
Rating:
2.0

Truck was a mess. Food crumbs and ashes everywhere. There were even a few bugs in the drink holders

Richard R. 
Rating:
2.0

The computers were slow and they charged me for gas although I replaced the gas that was in there. Had I not payed attention to my receipt I would never known I was being charged for gas. Also, I initially reserved a dolly and didn't use it and I asked if I would still be charged for it and was advised I would.

Chiquitta H. 
Rating:
1.0

Terrible usability of online checking in and out. Complete mess.

Justin R. 
Rating:
4.0

Get rid of your stupid phone system that connects you with a foreign person instead of the local store

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Marlon M. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE R. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

The man who helped me at the pickup location was great, but there is something VERY wrong with the scheduling system online. I had to correct my pickup and drop-off information TWICE by calling corporate and still ON THE DAY OF MY MOVE the information was wrong. I did not receive a call or email telling me the truck I scheduled for wasn't available at the location I was picking up from, and instead scheduled my pickup at a location much farther away than I was moving from without my consent. The man who helped me at my pickup location actually saved the day for me.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Alec C. 
Rating:
3.0

Didn't receive the packing blankets we requested.

CHARLES C. 
Rating:
3.0

I was charged $11.00 for gasoline however I actually put more in it than was shown on my contract and in the vehicle. It was a rip-off, just had to gouge me one-more-time. I won't be back.

M Kathy M. 
Rating:
5.0

Everything was just great. From check-in to equipment to receiving employee. Great location.

Kathleen U. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
4.0

Customer did not leave a comment.

Tajah W. 
Rating:
4.0

Customer did not leave a comment.

Debbie S. 
Rating:
1.0

The manager that James is rude and has HORRIBLE customer service. I'm surprise he's the manager because of his disgusting attitude. He had a problem every time I wanted to ask him a question he just has a rude personality! I want to speak with corporate about his disgusted attitude now the lady that works there with the glasses I did not catch her name she is more help than James she should actually be the manager.

Dajiana W. 
Rating:
5.0

Helpful employees & super easy to drop off.

ERIN M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Truck reeked of cigarette smoke. Truck operated fine.

David R. 
Rating:
5.0

Nothing. This establishment runs like a well oiled machine. I have used the place multiple times without any problems. It's convenient and always delivers.

LORETTA S. 
Rating:
3.0

The gas gauge was on empty when i got the truck. I probably put an additional 10 miles on the truck trying to find a gas station. It was so empty, i thought i would run out before i could find a gas station. Brought it back with half a tank. Where's my refund for that?

Mark A. 
Rating:
5.0

Easy process

Catherine M. 
Rating:
5.0

Great experience

Robin P. 
Rating:
4.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
3.0

The woman I worked with was lovely. It was her first week and she was still learning but did well. The man who supervised her was a complete grump. He was harsh and abrupt. The truck was clean and appeared well maintained BUT had less than a quarter tank of gas, the check engine light went on as I was driving back, and most concerning, the steering became wonky on my way back. I started to lose control. Fortunately I was only going about 20 mph. I swung from lane to lane but avoided hitting anyone or going off the bridge. In 45 years of driving I've never experienced this. It was slightly windy but not so much as to cause this.

Catherine H. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Nope it was great

Luther M. 
Rating:
1.0

The staff was very rude. They told me I could come upto 1 hour early. I got their 30 minutes early. Waited and waited. Staff 2 men were so rude. When the truck come in he stood at the door and just looked at me. After 15 minutes i ask him was that my truck he said yes. I said it would be nice to know . I will never use this store again.

James B. 
Rating:
5.0

Customer did not leave a comment.

helen A. 
Rating:
5.0

I've rented at this location several times and always satisfied with both the vehicles I've rented and especially the customer service which is excellent! Thank you from a repeat customer!

PHILLIP W. 
Rating:
5.0

Great Staff

ANTHONY T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thereas H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Thomes D. 
Rating:
5.0

Customer did not leave a comment.

Dwight C. 
Rating:
5.0

Great customer service every time I'm there.

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very professional and streamlined

Analla S. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
3.0

Customer did not leave a comment.

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

marilyn c.  |  Overall Experience 
Rating:
1.0

Burglary is a common thing at this facility. And management doesn't care!!!!

William P.  |  Overall Experience 
Rating:
4.0

Except for the fact that they didn't have an appliance dolly that I had reserved. They let us use a furniture dolly at no charge though. Also, this was the 3rd place to get my reservation due to 2 others not having my selected truck. They gave me a gas allowance for having to travel. Very cooperative people.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
3.0

You should keep your gas tank full at all times regardless of the size of vehicle so that customers won't have to worry about running out.

Tim G. 
Rating:
5.0

Great service

BRIAN W. 
Rating:
5.0

Have some paperwork for those who really aren't interested in the computer world. I really couldn't check out online

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

stacey H. 
Rating:
5.0

Customer did not leave a comment.

Bechnyah H. 
Rating:
5.0

Customer did not leave a comment.

JAVIE K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

The process was very quick and easy.

Clint C. 
Rating:
5.0

Trailer floor could have been cleaner.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
1.0

UHaul as a whole was terrible. Do not move my pick up location that night before and expect a good review. Additionally, don't overcharge me just because you won't move to the truck yourself to another location. The only good part of your company was the employee who waived the additional fee of Uhauls incompetence to provide a promised service of me choosing my location.

Brandon T. 
Rating:
5.0

It the only big rental office in Jeffersonville but they do not like doing one ways.

VICKY B. 
Rating:
4.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

Customer did not leave a comment.

Janet G. 
Rating:
1.0

Trailer hatch wouldn't close, the vehicle smelled of cigarettes and alcohol, the steering wheel was nasty feeling and wires were hanging down from under the dash on the passenger side. I opened a case to get a refund because of this horrible experience and having to buy tools to fix the trailer myself and having to make multiple phone calls and getting hung up on.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R B. 
Rating:
5.0

Customer did not leave a comment.

ROSITA M. 
Rating:
5.0

Customer did not leave a comment.

barry K. 
Rating:
4.0

Your customer service lady Ginger_Rose@uhaul.com. as well as your desk clerk at 365 Eastern Blvd, Jeffersonville, IN 47130 was more helpful than any of your automated system could be.

Tyler H. 
Rating:
2.0

Give them the correct equipment under the right reservation and install the trailer hitch properly.

REBEKAH H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA N. 
Rating:
4.0

Customer did not leave a comment.

joshua B. 
Rating:
2.0

Customer did not leave a comment.

SHAUNA J. 
Rating:
5.0

Customer did not leave a comment.

alex C. 
Rating:
5.0

Customer did not leave a comment.

janie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susann M.  |  First Impressions 
Rating:
5.0

Great service...friendly

MARSHA R.  |  First Impressions 
Rating:
5.0

Got me in and out quickly

Felicia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annetta j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Crystal R.  |  First Impressions 
Rating:
5.0

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Crystal R.  |  Overall Experience 
Rating:
5.0

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Crystal R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Polly H.  |  Overall Experience 
Rating:
3.0

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Kathyrn S.  |  Overall Experience 
Rating:
5.0

Staff helpful

Sharonna W.  |  Overall Experience 
Rating:
5.0

For the move in day, So far things have went smoothly.

Mary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILMA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane P.  |  First Impressions 
Rating:
3.0

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

LEONARD C.  |  Overall Experience 
Rating:
2.0

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Jocelyn B.  |  First Impressions 
Rating:
3.0

I had mice in my storage unit which got into all my storage boxes. I’ve had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

sharon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE F.  |  First Impressions 
Rating:
3.0

The end result was good, but getting there was sometimes a challenge. I can’t recall a time when I was in the store without having to wait 15 minutes or more for service.

Jerry B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  Online Move In 
Rating:
1.0

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Rodger M.  |  Overall Experience 
Rating:
4.0

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

LEONARD C.  |  First Impressions 
Rating:
5.0

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Richard w.  |  First Impressions 
Rating:
3.0

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Trina K.  |  Overall Experience 
Rating:
4.0

Check engine light on in Chevy 9’ Cargo Van

JOHN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle S.  |  Online Move In 
Rating:
1.0

Had over $13,000 worth of sneakers stolen from my unit. My lock wasn’t tampered with. The walls in the unit don’t even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Ashlyn T.  |  Overall Experience 
Rating:
5.0

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Ashlyn T.  |  First Impressions 
Rating:
3.0

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber’s nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Louanda K.  |  Overall Experience 
Rating:
2.0

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Holly K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priscilla P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES H.  |  First Impressions 
Rating:
4.0

Great service. Great prices

Christopher L.  |  First Impressions 
Rating:
5.0

Excellent customer service staff, friendly and courteous.

michael f.  |  First Impressions 
Rating:
2.0

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

WILLIE A.  |  Overall Experience 
Rating:
1.0

Everything was good till I moved out. But a week later I’ve bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Doron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt D.  |  Overall Experience 
Rating:
2.0

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Theodore B.  |  Overall Experience 
Rating:
5.0

Very curtious, informative and nice people.

Shari p.  |  First Impressions 
Rating:
4.0

Great place

David K.  |  Overall Experience 
Rating:
4.0

Manager & staff are wonderful! Does have a rodent problem

julia w.  |  Overall Experience 
Rating:
5.0

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Rhonda H.  |  First Impressions 
Rating:
3.0

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Cody M.  |  Overall Experience 
Rating:
4.0

Every time I need a storage unit, I go to uHaul. I doubt that’ll change!

Michael P.  |  Overall Experience 
Rating:
5.0

Jake was wonderful,and very quick working on my contract

Rebecca O.  |  Overall Experience 
Rating:
5.0

The staff was very pleasant.

ashley j.  |  First Impressions 
Rating:
4.0

Quick and Easy to do thanks

mark d.  |  First Impressions 
Rating:
5.0

A

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Great service

Katheren n.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful!!

Alice h.  |  First Impressions 
Rating:
1.0

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

LEWIS C.  |  Overall Experience 
Rating:
5.0

Great staff

keith h.  |  Overall Experience 
Rating:
5.0

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

emilya w.  |  Reservation 
Rating:
5.0

Nice storage place. Friendly workers

Jay B.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Robert D.  |  Overall Experience 
Rating:
5.0

I appreciate Amber she helped me so much ,thanks

sheila a.  |  Overall Experience 
Rating:
3.0

No comment

Lianna T.  |  Overall Experience 
Rating:
4.0

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn’t run electric to those outlets and won’t ever do it.

JEREMY D.  |  Overall Experience 
Rating:
5.0

Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.

Sheri F.  |  Overall Experience 
No reviews have been submitted for this location.

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