General manager wasn't too welcomingPRESTON V.
Customer Reviews for U-Haul Moving & Storage of South Clarksville
Jeffersonville, IN 47129
(E Of 65)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Martin Scott B.
Lied about my gas hand, I took a picture.Elisabeth E.
Have requested equipment at requested location. Working windshield wipers and working air would have been nice as well. The staff was helpful and did what they could with the situation.Carrie P.
We did not receive a dollie to move our boxes with. Also the seatbelt on the passenger side was strapped around the seat and we could not get it undone. Our passenger had to sit in the middle seat or else they would not have a seatbelt.Andrew M.
El cliente no dejó un comentario.Edward S.
Nothing, excellent experience with RobertLarry T.
Servicio al cliente de excelencia. The whole process & experience was great. ¡Gracias!Nell B.
El cliente no dejó un comentario.Alexis E.
El cliente no dejó un comentario.barry S.
Maybe make CHECK-IN a little easier with a PRE-CHECK in page. Some Check-IN question could be answered online, before arriving for normal check-in. Otherwise everything went well!mark H.
El cliente no dejó un comentario.matthew M.
Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That's when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn't contact us they didn't say anything. Several things were stolen from our building. And if we filed a police report I'm sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.jim S. | Overall Experience
El cliente no dejó un comentario.Rodney B.
El cliente no dejó un comentario.Raphael C.
El cliente no dejó un comentario.Tim D.
Easy, fast check in and drop off, professional staffJenna L.
El cliente no dejó un comentario.Miguel C.
The process took a long time to get the truck we rented. They need to explain how to return trucks after hours.Annie L.
Fast service!!freda W.
El cliente no dejó un comentario.Mark A.
Moving accessories were not available as order online. I even called a couple of days in advance to verify. No appliance dolly or furniture dolly were available.Janece P.
We reserved a pick up truck with a trailer at the New Albany location. We were told we would receive a confirmation phone call on Wednesday. We received no call. Once we got the email confirmation it told us we had to go to this location (farther from our house - more money per mile and for gas). When we got there (after my husband stood in line for almost an hour) they gave us a big box truck and a trailer - once we asked about it they said they don't do pickup trucks at that location. We complained because the location we were going to was small and we're nervous to drive such a huge truck there. We KNEW what we needed and reserved what we needed. It took us 2 hours to maneuver the box truck up and down a tiny drive way. We called trying to get assistance and were on hold For a ridiculous amount of time. Our very simple move took 3x as long due to the truck. When we talked to several friends - they all said they had similar experiences with U-Haul. The worst part was that when we returned the giant truck, there were several pick up trucks (the employee said â€œwe don't do pick up trucks here.â€ Overall a very unnecessarily frustrating situation!Zachary P.
The online check-in and local check-in redundancy is a waste of time. This process can be improved. Asking for 3 personal contacts to rent a trailer is absurd.William A.
El cliente no dejó un comentario.Michael M.
drove 14 miles put 2 gals. gas was billed for gals ,does this little 10 ft. truck get less than 4 miles per gal?Charles K.
El cliente no dejó un comentario.Steven L.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Gary W.
Tires in poor conditiondavid E.
I returned my trailer a day earlier. It was a very busy holiday weekend. The staff was friendly, courteous, and helpful despite being extremely busy.venetia L.
El cliente no dejó un comentario.Joseph F.
We filled the gas tank up but were over charged 50 dollars for gas and service fee. Thats ridiculous.stephanie C.
Extremely quick drop off. Impressive.Mark K.
El cliente no dejó un comentario.Audrey S.
El cliente no dejó un comentario.ALISA R.
El cliente no dejó un comentario.Edward S.
Friendly service.CHAD G.
Smelled of cigarette and ashes on the console. Other than that the truck the rest was in working order and clean.Reya A.
Stated that it had 1/2 tank of gas when it had between 1/2 & 1/4 tank when I returned it after hours it was going to charge me $48.00 to fill the u. haul back to 1/2 tankâ€¦ my mom had to go sort it out this am.. inconvenient when should have known how much gas was in it initiallyROBERT W.
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Ruth M.
My son who was the designated driver returned vehicle with gas refill before 8:00 pm yesterday , same day' He left all paperwork in truck and put Key in drop box . I do not think he went on line to check out.Glenda jo S.
El cliente no dejó un comentario.misty T.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.Berdena G.
El cliente no dejó un comentario.Cicely R.
El cliente no dejó un comentario.Kimberly C.
The truck I had was very rough to drive, alot of miles on it. But it did the job. Great staff at the Jeffersonville location.stephen C.
El cliente no dejó un comentario.William V.
Great serviceBenjamin D.
El cliente no dejó un comentario.Kennth M.
Better customer serviceCynthia J.
I bought a XL wardrobe box, we did not have it overloaded, but the bar of it bent right in half, clearly it was defective. I am hoping that they will give me another bar when I take it in and show them as we really need this wardrobe box. but it was very upsetting when we got home to find all my sons work DRESS SUITS in a pile with a bent bar that just let them all fall down. That's a LOT of Drycleaning or pressing that now sadly has to be REDONE!!! Not happy about that one!!Matthew W.
Staff is not friendly and act like their completely miserable to be at work or speak to customers. We needed a truck, we got one, aside from that no real wow with customer service.JEFFERY S.
El cliente no dejó un comentario.John O.
It should be documented who I felt with at the register, but this was the easiest and most professional experience I've ever had with this location. He got right to the point made a stressful day go smoothly. I don't ever leave reviews, but had to on this guy. Give him a raise or I'm never coming backâ€¦â€¦..Outstanding JobMalliccaaii G.
El cliente no dejó un comentario.Paul C.
El cliente no dejó un comentario.Alison D.
El cliente no dejó un comentario.MICHELLE S.
The gentleman that runs the facility is straight forward and even keeled. Always takes care of us.stephen S.
El cliente no dejó un comentario.Rebekah P.
I would only go to that location for convenience, or else we'd go somewhere else to do our business. They're always rude there. No people skills or smiles or just plain good customer service.Anthony G.
A 45.00 rental ended up costing three times that much. Will not be back to this location plus the oler guy with the missing teeth is rude. I had to reschedule my rental because the week before they didn't have a vehicle a Available even though we had confirmation number. Also watched the old guy get rude with multiple customers.Nichole E.
El cliente no dejó un comentario.Shelley L.
have more gas in the tankMAYNARD H.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.Jesse R.
I've rented from this location multiple times. It's always a pleasure.Greg C.
El cliente no dejó un comentario.MIchael P.
The check in, mainly the part about scanning the drivers license, should be done online before the pickup time. Other than that, the employees were great and the equipment was awesome.Stanley W.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Valerie I.
El cliente no dejó un comentario.Vicki H.
They was very nice and quick to ck it back in.MIcheal M.
El cliente no dejó un comentario.laura L.
The guys were very friendly and checked the truck out in good timing . Easy location as well to get in and out of.Barbara T.
El cliente no dejó un comentario.Laurie G.
El cliente no dejó un comentario.Hayden G.
I'm really overwhelmed by the return process. Can't you find something simpleKATHRYN J.
Truck was a mess. Food crumbs and ashes everywhere. There were even a few bugs in the drink holdersRichard R.
The computers were slow and they charged me for gas although I replaced the gas that was in there. Had I not payed attention to my receipt I would never known I was being charged for gas. Also, I initially reserved a dolly and didn't use it and I asked if I would still be charged for it and was advised I would.Chiquitta H.
Terrible usability of online checking in and out. Complete mess.Justin R.
Get rid of your stupid phone system that connects you with a foreign person instead of the local storePatrick H.
El cliente no dejó un comentario.Marlon M.
El cliente no dejó un comentario.DOMINIQUE R.
El cliente no dejó un comentario.Jean B.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Karl B.
The man who helped me at the pickup location was great, but there is something VERY wrong with the scheduling system online. I had to correct my pickup and drop-off information TWICE by calling corporate and still ON THE DAY OF MY MOVE the information was wrong. I did not receive a call or email telling me the truck I scheduled for wasn't available at the location I was picking up from, and instead scheduled my pickup at a location much farther away than I was moving from without my consent. The man who helped me at my pickup location actually saved the day for me.Jessica B.
El cliente no dejó un comentario.Rick F.
El cliente no dejó un comentario.Alec C.
Didn't receive the packing blankets we requested.CHARLES C.
I was charged $11.00 for gasoline however I actually put more in it than was shown on my contract and in the vehicle. It was a rip-off, just had to gouge me one-more-time. I won't be back.M Kathy M.
Everything was just great. From check-in to equipment to receiving employee. Great location.Kathleen U.
El cliente no dejó un comentario.Cynthia T.
El cliente no dejó un comentario.Tajah W.
El cliente no dejó un comentario.Debbie S.
The manager that James is rude and has HORRIBLE customer service. I'm surprise he's the manager because of his disgusting attitude. He had a problem every time I wanted to ask him a question he just has a rude personality! I want to speak with corporate about his disgusted attitude now the lady that works there with the glasses I did not catch her name she is more help than James she should actually be the manager.Dajiana W.
Great StaffANTHONY T. | First Impressions
El cliente no dejó un comentario.marilyn c. | Overall Experience
Burglary is a common thing at this facility. And management doesn't care!!!!William P. | Overall Experience
El cliente no dejó un comentario.janie d. | First Impressions
El cliente no dejó un comentario.Susann M. | First Impressions
Great service...friendlyMARSHA R. | First Impressions
Got me in and out quicklyFelicia C. | Overall Experience
El cliente no dejó un comentario.annetta j. | Overall Experience
El cliente no dejó un comentario.Mary T. | Overall Experience
Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.Crystal R. | First Impressions
There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .Crystal R. | Overall Experience
The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.Crystal R. | First Impressions
El cliente no dejó un comentario.Karen C. | First Impressions
El cliente no dejó un comentario.Christopher C. | Overall Experience
El cliente no dejó un comentario.Polly H. | Overall Experience
Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.Kathyrn S. | Overall Experience
Staff helpfulSharonna W. | Overall Experience
For the move in day, So far things have went smoothly.Mary T. | First Impressions
El cliente no dejó un comentario.WILMA M. | First Impressions
El cliente no dejó un comentario.Diane P. | First Impressions
Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.LEONARD C. | Overall Experience
by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhereJocelyn B. | First Impressions
I had mice in my storage unit which got into all my storage boxes. I've had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.sharon k. | Overall Experience
El cliente no dejó un comentario.GEORGE F. | First Impressions
The end result was good, but getting there was sometimes a challenge. I can't recall a time when I was in the store without having to wait 15 minutes or more for service.Jerry B. | Overall Experience
Everyone was very helpful.William W. | First Impressions
El cliente no dejó un comentario.Mark T. | First Impressions
El cliente no dejó un comentario.Lee Q. | First Impressions
El cliente no dejó un comentario.Jeffrey H. | Online Move In
I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.Rodger M. | Overall Experience
First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.LEONARD C. | First Impressions
Robert is the best person I have had any dealing with and made my moving transition the easiest possible.Richard w. | First Impressions
I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.Trina K. | Overall Experience
Check engine light on in Chevy 9’ Cargo VanJOHN M. | First Impressions
El cliente no dejó un comentario.Michelle S. | Online Move In
Had over $13,000 worth of sneakers stolen from my unit. My lock wasn't tampered with. The walls in the unit don't even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.Ashlyn T. | Overall Experience
Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.Ashlyn T. | First Impressions
Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber's nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.Louanda K. | Overall Experience
I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.Holly K. | Overall Experience
El cliente no dejó un comentario.Priscilla P. | Overall Experience
El cliente no dejó un comentario.CHARLES H. | Overall Experience
El cliente no dejó un comentario.CHARLES H. | First Impressions
Great service. Great pricesChristopher L. | First Impressions
Excellent customer service staff, friendly and courteous.michael f. | First Impressions
It would have been a better if you kept your word and threw in the lock for free like you promised!!!!WILLIE A. | Overall Experience
Everything was good till I moved out. But a week later I've bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127Doron V. | Overall Experience
El cliente no dejó un comentario.Dennis L. | First Impressions
El cliente no dejó un comentario.Matt D. | Overall Experience
Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixedTheodore B. | Overall Experience
Very curtious, informative and nice people.Shari p. | First Impressions
Great placeDavid K. | Overall Experience
Manager & staff are wonderful! Does have a rodent problemjulia w. | Overall Experience
Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!Rhonda H. | First Impressions
The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.Cody M. | Overall Experience
Every time I need a storage unit, I go to uHaul. I doubt that'll change!Michael P. | Overall Experience
Jake was wonderful,and very quick working on my contractRebecca O. | Overall Experience
The staff was very pleasant.ashley j. | First Impressions
Quick and Easy to do thanksmark d. | First Impressions
AMICHAEL M. | Overall Experience
Great serviceKatheren n. | First Impressions
Everyone was very nice and helpful!!Alice h. | First Impressions
I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no chargeLEWIS C. | Overall Experience
Great staffkeith h. | Overall Experience
Fast speedy service with knowledge of the space I needed and great service with almost a smile.emilya w. | Reservación
Nice storage place. Friendly workersJay B. | Overall Experience
Friendly and helpful staff.Robert D. | Overall Experience
I appreciate Amber she helped me so much ,thankssheila a. | Overall Experience
No commentLianna T. | Overall Experience
Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn't run electric to those outlets and won't ever do it.JEREMY D. | Overall Experience
Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.Sheri F. | Overall Experience
Servicios adicionales en esta ubicación
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