Everything was in order. I didn't see anything that could be improved at this timeJames S.
Customer Reviews for U-Haul Moving & Storage of South Bluffs
Memphis, TN 38106
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very professional and friendly service.alvis B.
Customer did not leave a comment.andrew h. | Overall Experience
Customer did not leave a comment.Terrence C. | Overall Experience
The team members were so understanding, accommodating, courteous and respectful. All of these characteristics makes choosing Uhual as a company a no Brainer. I am a business owner so when I receive excellent customer service it gives me one less thing I have to worry about. Thank you all for working with Uhual and being the best that you can be for yourself and this company.Jasmen R.
Customer did not leave a comment.Harold S. | First Impressions
Customer did not leave a comment.Tiayra B.
Excellent service!Helen A.
They were fast and very polite!Martina G.
Personable staff increased my satisfactionDONALDW S.
Customer did not leave a comment.Tiffany B. | Overall Experience
Customer did not leave a comment.Tiffany B. | First Impressions
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.SHEKIETA W.
The manager is very rude and disrespectful, no type of mannerMahi n. | Overall Experience
I reserved a UHaul and when I got there unfortunately, there was not one available. The Lady Representative there contacted the Customer about returning because I was there to pick it up and he was late returning. The Customer responded that he will not be able to return until later. However, The Representative accomodated me with a another truck. Always a very professional team there. The trucks are always clean and I really enjoy Customer Service.TAMMY B.
Service excellentHosie K.
Customer did not leave a comment.Quintina H.
Customer did not leave a comment.Katharine S.
Customer did not leave a comment.Anterrial H.
Make sure the inside of the windshield is clean. I believe it had Armor All on it or something that was sprayed on the dashboard that accidentally got on the glass. No big deal because I cleaned it before I drove off the property. You guys are ALWAYS great to me!LARRY B.
Ms.Claudia is the best, she deserves a raise!!!!!Christian G.
The W. Illinois location was awesome. They did everything they said they would do, exactly as expected. No complaints, only compliments. My problem with U-Haul this weekend, however, was with the 370 Union Ave Memphis, TN 38103 location, where I originally reserved my truck. That truck became unavailable when the previous renter failed to return it on time, or ever, as far as I know. The personnel at that location did not give a rip that I had flown into Memphis specifically to handle this housegoods consolidation, in advance of the corporate relocation movers moving everything from my Memphis house across Tennessee to Knoxville. I only had one chance--this weekend only--to do this. The Union location personnel offered no solutions or options, just the 1-800 number to call someone else to deal with me. This, despite the fact that they did have eight vehicles on the lot right then that were just sitting! The CSR on 1-800-Go-UHAUL solved the problem by giving me an uograde size truck from the W. Illinois location, at the same price. Problem solved.Jonathan O.
Everything was clean and service was excellent.JOHN B.
Great employees!josh H.
Customer did not leave a comment.Taquilla C.
Staff was very responsive and helpful. Pick up was fast and easy.Mark C.
Need to be more accurate with mileage on trucks. They have one thing and you see another on the U-HaulKareem W.
Customer did not leave a comment.CHRISTOPHER R.
The woman that handled my return was awesome. When we pulled into your facility a woman came out of the office and directed me where to park the trailer. By the time I got my paperwork together and got out of my truck and walked back to the trailer she already had the trailer unhooked. She said we were all set and she was sending me an email receipt. It took less than 30 seconds and I was on my way. That was the best service ever. I didn't catch her name but she did an awesome job. I've never seen anything like that before and she should be commended for doing a great job !!Don J.
Nothing. They are short,sweet, and straight to the point. I always come to this location.Marcus B.
Keep up the good work! And You have an Excellent Service Worker name Robert Holman, He's a Great Service Rep!!Katrina L.
Customer did not leave a comment.Courtney W.
Friendly and efficient workers both times.Pamverly G.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Jessica J.
Lady was rude when we picked up Dolley that was supposed to be with rental Went to 3 locations to pice up truck because 1st that was ordered didn't have it then sent to 2nd location that we where sent to didn't have it I was also over charged no one has call me backChristian C.
Always have a great experience at this location. I pass several locations just to do business here. The Staff is very helpful and courteous. Every truck that I have rent always is clean and drive well.Tammy H.
Nothing at this time. Service was great!Melvin H.
Customer did not leave a comment.Marcus L.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Seresa L.
GREAT & FRIENDLY SERVICE!Larry W.
LaTeisha provided excellent customer service.Anthony M.
Everything was great,keep doing all that you do nowBobby J.
Everything was perfect. Especially enjoyed my interaction with Rob, staff member!Tamara R.
Thanks for your help. It makes a difference when you have people working that are not miserable. This crew was absolutely on there game. Very nice and well knowledgeable about the equipment.Kevin L.
The Service Associate was professional and courteous . The facility was very neat and clean. The business transaction process was efficient.Genia T.
Everyone was really helpful and hospitable. Thank you to Claudia and the staff.Justin T.
The service I received was above and beyond.Nehemiah S.
Customer did not leave a comment.Maranda C.
I never knew this location existed and I'm glad I had an opportunity to rent a truck from here. The location was large, clean and well stocked. They will be my first choice for future rental needs!!Najah W.
Before renting a truck that is already out to another family, call the current renter to verify they are on track. I called before my return time to extend the rental due to an unforeseeable issue with our house and was told it was rented and oh well. I understand what I signed up for. But it does not matter how many times you say well its rented already if I have no one to move what I put on it, to take it off. I moved by myself a whole house. A little empathy and less attitude would help. Especially when you call back and say well you going to be charged another day as if that is not what I had asked to happen anyway.Sheraneka M.
Customer did not leave a comment.Katonia T.
Customer did not leave a comment.Joseph B.
Quick and friendly.Patrick R.
Customer did not leave a comment.Rene K.
More trucks for long haulZULA P.
Customer did not leave a comment.Antronet S.
Outstanding customer servicesShirley P. | First Impressions
Staff is always friendly and professionalTammy H.
Elevator a constant problemClyde E. | Overall Experience
Customer did not leave a comment.Felisha S.
I come here often to rent a truck because of my profession. Mrs.Tish and all staff members are always making sure the trucks are clean and available. I have 4 Uhaul locations near my business but I travel to this location because of the great customer service.Tammy H.
When we moved in the gentleman at the counter was very nice to us and helped us out with our moving needs that night. The women at the counter also very nice and help give information about billing and other things I'm very happy I chose this storage unit to store my stuff.Sandra Z. | First Impressions
Customer did not leave a comment.Meredith D.
Customer did not leave a comment.George D.
Customer did not leave a comment.Ricardo S.
I would highly recommended this facility. Feels very safe and staff is more than helpful and polite.Melanie L. | Overall Experience
Customer did not leave a comment.Anita J. | First Impressions
They treated me like I wasn't a regular customer since 2021. Too many hidden fees.Brittany W.
Customer did not leave a comment.Tyrell B.
Miss Claudia and her crew have nailed customer service on the head! They are friendly, professional, knowledgeable, and really care about the customer. Keep up the good work. I'm recommending you to others.Katrina S.
The representative did not mark the fuel correct. She marked it at 3/4 of a tank when it was a 1/2 tank. I would recommend that the rep come with the customer to inspect and ensure that milage and fuel is correct.Terence S.
The truck wasn't up to part.Markeeda H.
I had trouble with the code and key pad but someone was there to help and was kind and professional.Bryan R. | First Impressions
Customer did not leave a comment.margaret W.
Customer did not leave a comment.Robert B. | First Impressions
The company was rude ! The manager let their employees talk crazy and they tried to make me pay for someone else's truckRenekko W.
Customer did not leave a comment.Chelsea S. | First Impressions
Customer did not leave a comment.JENNIE J.
The gas level was not at half a tank when I got it . It was less then a quarter tank . And y'all charged me a gas fee . I was in a rush so I forgot to mention it to the workerJaliyah J.
Thank you Rob and Mrs. Claudia. I love Yawl! Give the, people a raise!!!Shirley W. | Overall Experience
Customer did not leave a comment.Krishina W. | First Impressions
Customer did not leave a comment.Kevin T.
This location made my moving day easy for me! Impressed with the technology too! Great job!Eddie P.
Customer did not leave a comment.Elvis M.
Customer did not leave a comment.Clareatha B. | First Impressions
Always Professional Pleasant and Proficient. I always feel like my business with them at SouthBluff is appreciated. Great 👍🏽 j.o.b SouthBluffs TeamCATHY S.
Both the person I talked with on the phone prior to arrival and the individual on location at pick up were extremely professional and courteous.Keith G.
Service was exceptional 👌Etharine P.
I only entered my storage on the day of me moving the stuff in and on the day of moving my stuff out and my unit was locked the entire time. My 55 inch TV was stolen.MYLA M. | Overall Experience
More people working When dropped off only one person doing it all but he was very niceRichard M.
Excellent customer serviceTOYIA S.
Customer did not leave a comment.Tia J. | First Impressions
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Ricardo W.
Customer did not leave a comment.Otha T.
Customer did not leave a comment.James S.
We had a reservation at the Union location and they canceled it. The people at the Illinois location were wonderful! They were so helpful and nice after our experience at the Union location. Will totally recommend this location to friends in the future.NIGEL S.
Make sure the truck is cleanReginald W.
Customer did not leave a comment.Cedric L.
Customer did not leave a comment.brian O.
Customer did not leave a comment.Regina F.
Customer did not leave a comment.Carl M.
Haven't had the best costumer service counter experience in the past with uhaul, but w. Illinois street location ( Tish and Rod), should train the other locations on customer service in these stained times!Sean B.
Customer did not leave a comment.Bonnie H.
Fuck y'all bitches. Funky ass hoes. Y'all can suck my dick. I hate y'all bitches hoe. I was sleeping in the truck cause I'm homeless bitch. I never recommend u bitches. Pay yall funky booty hoes when I get my taxesMarico M.
I love everything this uhaul place. You all had carts to help load and unload your furniture which made it easy and great. ThanksJOANN F. | Overall Experience
We had a great experience from start to return! Thank you!Lee Ann R.
The whole process was subpar. I was told the night before pick up that my truck pick up had changed to the olive branch location. I show up on Friday at 4pm at the olive branch location and the truck is there but no dollies or pads. I then have to drive back to the summer Ave location and they to did not have my pads or dollies. The manager there was extremely rude and did not seem interested in helping me. After 20 mins she was able to find the Illinois Ave location that did have the pads and dollies. The Illinois Ave location was top notch and deserves great praise. The 1800 number and the summer Ave location gave piss poor service.Colby B.
This place is over the top for customer service.James D. | First Impressions
Customer did not leave a comment.Nita k. | First Impressions
Customer did not leave a comment.IVORY G.
Very satisfied with this facility. Will definitely use again.Patricia A. | Overall Experience
After reading good reviews online concerning a great employee, Rob, made me choose this location. After speaking with Rob over the phone from Georgia I informed him of my research & he appeared to be the friendly person that I had read about. When I arrived at the facility on December 22, 2021, I was helped by Rose. She was very professional and helpful with showing, answering questions, and taking care of the rental. She stated that Rob was taking care of another matter outside. When he walked in I got the chance to let him know that it was great putting a face with the voice. This place has a great team and even though my plans didn't work out, all went well during my check out on January 3, 2022. I met Claudia and made sure she knew about my experience. She was very helpful as well. She state that they are just like a family, and I totally agree. If, in the future, I need a storage space, this location will be my choice, Cheryl Elam Memphis, TNCheryl E. | Overall Experience
Customer did not leave a comment.Rachael G. | Overall Experience
They didn't have the dolly's I originally ordered. Everything else was on point.Terry W.
Customer did not leave a comment.Christen A. | Overall Experience
Customer did not leave a comment.TERIKA J.
Customer did not leave a comment.Brittany H. | Overall Experience
Customer did not leave a comment.Jeana J. | Overall Experience
All the employees I've had the chance to work with are absolutely fantastic. They'll even crack jokes with you. I love that I found this place.Jennifer J.
Nothing. Perfect Experience!!!!!!Marcus B.
Customer did not leave a comment.Jeana J.
Had great experience the gentleman made sure everything was ok best service everMICHAEL J.
Excellent customer service. Staff very friendly and helpful.Erica K.
Did not feel safe. Old building and elevator was scary. Did not feel comfortable on 6th floor.Kristine K. | Overall Experience
Great CompanyJames H. | Online Move In
Customer did not leave a comment.Rosharnda B. | Online Move In
Customer did not leave a comment.Lauren A. | First Impressions
Customer did not leave a comment.Andrea and David H. | Overall Experience
Customer did not leave a comment.Christine G. | Overall Experience
Customer did not leave a comment.Terri and Charlie W. | First Impressions
Top Notch, Superb. Pleasant & ProfessionalCATHY S. | Overall Experience
The staff was very friendly courteous and thoroughly knowledgeableCharles S. | First Impressions
Customer did not leave a comment.Margo W. | Overall Experience
Customer did not leave a comment.Crystal C. | Overall Experience
Excellent courteous staff @ 137 W.Illinois Memphis TN.location I have never had to use a storage before ; & the professional service I received was above & beyond; BRAVO ZULU to the ENTIRE staff at the location; if I or any friends, family ever desire storage your location is. @ the top of my priority list. Thanks so much for Excellent Service Rendered… NEddingsNORA E. | Overall Experience
Customer did not leave a comment.natasha s. | Overall Experience
Everyone was helpful and friendly. Made sure I understand the contract and all my policy.Martina G. | First Impressions
Very professional, helpful and extremely courteous in assisting in all my storage needs!!!Red Door Urban M. | Overall Experience
My belongings were full of bugs and roaches in which opening the containers eggs were present.JEANETTE S. | Overall Experience
Customer did not leave a comment.Kiara B. | First Impressions
Customer did not leave a comment.Dimesha C. | First Impressions
moving stuff is a Major CHORE, having the pleasant & Professional staff experience during this process is a big Welcome. Thank youCATHY S. | First Impressions
Customer did not leave a comment.Phyllis H. | First Impressions
Customer did not leave a comment.Stephanie S. | Overall Experience
Customer did not leave a comment.Alicia W. | Overall Experience
Overall, my experience was great but I wish the young lady who got me started would've explained the use of the access card. My self and many others were very confused once we got to the elevator. Thankfully, I believe her brother was there and he politely explained that we must swipe upon entering and once we were done to ensure access. I share that knowledge with several guests as I was there loading/unloading on trips. The young lady didn't say a word about the use of the card.Vernon F. | Overall Experience
Customer did not leave a comment.TAMIKA J. | First Impressions
No air on 5th floor I feel like we should’ve gotten a discountPrecious M. | Overall Experience
Customer did not leave a comment.Jeana J. | First Impressions
There was a very helpful employee with Locs. He helped me both moving in and moving out. I would not recommend this storage facility if it meant having to interact with other individuals working there.Stephen L. | Overall Experience
Service was Excellent, very helpful Rob was the Best!!!!BARRY W. | Overall Experience
Customer did not leave a comment.Tiffany B. | Overall Experience
The young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.REBECCA H. | First Impressions
Customer did not leave a comment.Jane B. | Overall Experience
Customer did not leave a comment.david m. | Overall Experience
Customer did not leave a comment.Daniel K. | First Impressions
Customer did not leave a comment.GWENDOLYN B. | Overall Experience
I like how your company handle customer and very helpfulJOANN F. | First Impressions
Customer did not leave a comment.Lena F. | First Impressions
Customer did not leave a comment.lawrence j. | First Impressions
No complaints, friendly efficient staff, clean safe well maintained facilityBrad P. | Overall Experience
I love that sight, they are pretty friendly an understanding.Felisa S. | Overall Experience
Customer did not leave a comment.Carmen S. | Overall Experience
Customer did not leave a comment.Varisha R. | First Impressions
Claudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!Leslie M. | Overall Experience
Customer did not leave a comment.Veronica N. | First Impressions
Customer did not leave a comment.alan b. | First Impressions
Customer did not leave a comment.CARL D. | First Impressions
Customer did not leave a comment.Clarissa R. | First Impressions
Customer did not leave a comment.Jane B. | First Impressions
Customer did not leave a comment.TIFFANY J. | First Impressions
Customer did not leave a comment.Bionca S. | First Impressions
Customer did not leave a comment.Chenequa H. | First Impressions
Wonderful serviceHosie K. | First Impressions
Customer did not leave a comment.Clyde E. | First Impressions
Rob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura ChandlerLaura C. | Overall Experience
Nice and helpfulDeondric M. | Overall Experience
Good serviceAileen E. | First Impressions
Customer did not leave a comment.LaToya B. | First Impressions
Customer did not leave a comment.Yolunda M. | Overall Experience
Customer did not leave a comment.Stephanie R. | First Impressions
Customer did not leave a comment.Brenita S. | Overall Experience
Customer did not leave a comment.Nathaniel B. | First Impressions
Customer did not leave a comment.Angela H. | Overall Experience
Everytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.Natalie B. | Overall Experience
ThanksEbonye W. | Overall Experience
Customer did not leave a comment.Almatene L. | Overall Experience
Customer did not leave a comment.Jazmyne J. | Overall Experience
Customer did not leave a comment.Ian R. | First Impressions
PerfectionGlen N. | First Impressions
Staff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so muchPatricia J. | First Impressions
Rob da manEric G. | Overall Experience
Everything was great and I moved out on May 1st.paul j. | Overall Experience
The staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were 😊. We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!Patricia R. | First Impressions
Customer did not leave a comment.Debra P. | Overall Experience
Online this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.Janika W. | First Impressions
Claudia was excellent and helpful on multiple occasion. She and staff are what made the difference.robert t. | Overall Experience
Customer did not leave a comment.latonya w. | Overall Experience
Very Professional and Courteous.Patricia F. | First Impressions
Rob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.Carmella R. | First Impressions
Customer did not leave a comment.Dylan J. | Overall Experience
Rob was a huge help and very accommodating! He made my experience much better.Jeremy W. | Overall Experience
Nice facility. Friendly staff.James M. | Overall Experience
Customer did not leave a comment.Joy C. | Overall Experience
Customer did not leave a comment.La Tonia S. | Overall Experience
Tish was amazingly helpful. We had driven here to Memphis from Colorado so were very tired and out of sorts. Tish saw the trailer we were hauling and asked us if we were sure we had the right size storage unit. When she showed us what we had reserved we realized that it was way to small. No problem - Tish helped us to upgrade to one that was just the right size. She then quickly and efficiently showed us everything we needed to know about accessing the facility. We really appreciate how friendly and helpful she was!James M. | First Impressions
Customer did not leave a comment.Tiffany B. | First Impressions
Clean and secure! Good access!Thomas H. | Overall Experience
Great customer service :)GLADYS B. | Overall Experience
Had an ant infestation.Larrica H. | Overall Experience
Customer did not leave a comment.kelisia T. | Overall Experience
Customer did not leave a comment.Valerie N. | Overall Experience
Customer did not leave a comment.Arnezz S.