Processing for rental return was quick and well explained. I don't reside in Memphis, but if ever asked about an ideal location, this one will be referenced.Timothy R.
Customer Reviews for U-Haul Moving & Storage of South Bluffs
Memphis, TN 38106
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephanie S. | Overall Experience
El cliente no dejó un comentario.Alicia W. | Overall Experience
El cliente no dejó un comentario.Robert G.
Overall, my experience was great but I wish the young lady who got me started would've explained the use of the access card. My self and many others were very confused once we got to the elevator. Thankfully, I believe her brother was there and he politely explained that we must swipe upon entering and once we were done to ensure access. I share that knowledge with several guests as I was there loading/unloading on trips. The young lady didn't say a word about the use of the card.Vernon F. | Overall Experience
El cliente no dejó un comentario.Della J.
El cliente no dejó un comentario.TAMIKA J. | First Impressions
El cliente no dejó un comentario.PROMELA B.
No air on 5th floor I feel like we should’ve gotten a discountPrecious M. | Overall Experience
El cliente no dejó un comentario.Jeana J. | First Impressions
El cliente no dejó un comentario.Jasmine D.
When returning the trailer no employee came out to help or was any help offered. Had to unhook and remove trailer by myself.mark G.
El cliente no dejó un comentario.Yulanda W.
There was a very helpful employee with Locs. He helped me both moving in and moving out. I would not recommend this storage facility if it meant having to interact with other individuals working there.Stephen L. | Overall Experience
Whenever I am told I can take my business elsewhere because I complained about the amount of gas in the vehicle was much less than recorded on my rental documents, red flags about customer service and honesty comes into play. I am a professional businessman, this location is not a professional business representing UHaul. I can provide more details if/when needed. Very poor customer service!jay Y.
The women at the counter were rude. They made it a point to inform me that I was 30mins late picking up my truck not knowing I had just drove from Dallas Tx and it happens. Then they proceed to say I must have the truck back by 4 o'clock because another customer has reserved it. My rental is not over until 4:30p. Not only did they say it, they proceed to â€œtalk at meâ€ in a rude manner. As if they assume I wasn't going to bring the truck back as I reserved. They didn't have all of the items I reserved. And it's the first time I've ever rented a truck where I'm told to walk down the property and get my own truck. The balheaded women was the worst of the two. After returning the truck 30 mins before my time ended she proceeds to try and help the customers that pull in after me and check them out. Personally, I don't care how late I arrived for my rental, they need to keep their funky attitudes to themselves. There was a container of hair care product in the cab; obviously not clean and ready for use. I'd rather use Penske and cut out the BS.Stephen L.
Service was Excellent, very helpful Rob was the Best!!!!BARRY W. | Overall Experience
El cliente no dejó un comentario.JESSICA M.
El cliente no dejó un comentario.Misty R.
El cliente no dejó un comentario.Maurice B.
Didn't know about this location (South Bluffs), but so happy my reservation was changed here. I appreciate all the help Ms. Claudia and Ladria showed me during this move into the facility and with renting the truck. Keep up the great work!!Wanda W.
Really nice people working at this location.William L.
Great experience thank you again ðŸ‘Andre M.
The manager and staff always help Me out .Katrez B.
El cliente no dejó un comentario.Tiffany B. | Overall Experience
El cliente no dejó un comentario.Carl M.
Awesome all the way around. ThanksSheldon W.
Everything was great.Cherl R.
Service was professionalHosie K.
The young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.REBECCA H. | First Impressions
Great service!Travis H.
El cliente no dejó un comentario.Jane B. | Overall Experience
This location was very clean. Personnel courteous and helpful. I will definitely use this location again!Fatrice B.
El cliente no dejó un comentario.david m. | Overall Experience
Excellent customer serviceAlyssa C.
Yes extremely professional staffâ€¼ï¸MaEasha E.
El cliente no dejó un comentario.Daniel K. | First Impressions
The entire staff at this location, exceeded my expectations ... They were friendly, knowledgeable, understanding , helpful, resourceful, respectful and overall EXCELLENTâ€¼ï¸MaEasha E.
Every thing was great.Cherl R.
El cliente no dejó un comentario.GWENDOLYN B. | Overall Experience
The staff at the South Bluffs location was very helpful.Kerry W.
I like how your company handle customer and very helpfulJOANN F. | First Impressions
El cliente no dejó un comentario.Carmen H.
El cliente no dejó un comentario.Lena F. | First Impressions
Get new staffing and make sure they give the customer the correct pricing before and after. Not change with a $40 increase. That's what happened to me.Wanda T.
Excellent customer service @ this location I am very please with their hospitality & knowledge of their services, CS is superbNora E.
El cliente no dejó un comentario.lawrence j. | First Impressions
El cliente no dejó un comentario.Christie C.
El cliente no dejó un comentario.Jhamal D.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.April M.
U-Haul is terrible.Anthony F.
Even though the ramp on the truck caused some problems, this location was absolutely amazing! They know what customer service is! Thank you!Miyesha M.
No complaints, friendly efficient staff, clean safe well maintained facilityBrad P. | Overall Experience
El cliente no dejó un comentario.Shatiata W.
El cliente no dejó un comentario.Shatiata W.
I love that sight, they are pretty friendly an understanding.Felisa S. | Overall Experience
That location's personnel, especially Rob, were great. They listened and understood at an issue and got a solution immediately. I look forward to working with them again.Carmen H.
I want to thank y'all so much for the great hospitalityShatiata W.
El cliente no dejó un comentario.Carmen S. | Overall Experience
El cliente no dejó un comentario.Tamara L.
El cliente no dejó un comentario.Varisha R. | First Impressions
Claudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!Leslie M. | Overall Experience
El cliente no dejó un comentario.Veronica N. | First Impressions
El cliente no dejó un comentario.alan b. | First Impressions
The truck smelled heavily of cigarette smoke with us a huge issue with us as we have asthma. That was my one complaint about the experience.KEVIN R.
Customer service is fantasticCHRISTOPHER J.
El cliente no dejó un comentario.CARL D. | First Impressions
El cliente no dejó un comentario.Clarissa R. | First Impressions
Although they did not have the storage unit I reserved. They were able to accomplish me, with giving me three storage units. Very helpful. The turn in of our equipment was very easy.CLARISSA R.
El cliente no dejó un comentario.Jane B. | First Impressions
Nothing much everything was okOtha T.
El cliente no dejó un comentario.Jane B.
Best experience with Uhaul EVER! Very courteous and professional!!!LASHOYNE B.
El cliente no dejó un comentario.Natalie S.
El cliente no dejó un comentario.Antawn E.
El cliente no dejó un comentario.BRITTNEY J.
El cliente no dejó un comentario.TIFFANY J. | First Impressions
The team inside was so nice! Very friendly and professional. Thanks so much!Shelbi S.
Service perfectHosie K.
El cliente no dejó un comentario.Bionca S. | First Impressions
Service was perfectHosie K.
Everything went great. The only thing is, I ordered the minimum insurance from my original online order. But I was given an upgrade without my noticing.Charlie M.
El cliente no dejó un comentario.Chenequa H. | First Impressions
Wonderful serviceHosie K. | First Impressions
Service excellent all aroundHosie K.
El cliente no dejó un comentario.Clyde E. | First Impressions
Great experience every time with this location. It's conveniently located, easy to find, big, and the people working there are always kind. Great experiences.DONALD R.
We made a reservation a week prior to renting the truck by calling the 1-800 number listed online. We then called this number again on the morning of our rental to confirm the truck was available at that location. However, when we arrived, we were told that they did not have the truck and that there were not any available at any other locations throughout the city. The employees did not seem to know what was going on, they did not communicate professionally, and they did not communicate any compassion for us in our difficult situation. I will make sure not to use U-HAUL again, and I will recommend that others not do so either.Samuel P.
Rob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura ChandlerLaura C. | Overall Experience
Nice and helpfulDeondric M. | Overall Experience
Per contract, I was supposed to two dozen of furniture pads however I only received half a dozen. therefore, some of my stuff weren't wrapped and secured properly and damaged. I talked with the location staff, filed a complaint and manager was supposed to get back to me which never did.kianoush K.
Good serviceAileen E. | First Impressions
El cliente no dejó un comentario.LaToya B. | First Impressions
El cliente no dejó un comentario.MATTHEW B.
Everyone at this location was more than helpful!!KEENAN G.
El cliente no dejó un comentario.Yolunda M. | Overall Experience
El cliente no dejó un comentario.Stephanie R. | First Impressions
El cliente no dejó un comentario.Brenita S. | Overall Experience
Best experience ever! We ran into a bit of a problem with not having the proper equipment ready at day of installation and the nice lady and GM did everything and anything they could to make sure my installation was done that day. I really really needed it and when most other companies or facilities would have told me tough luck, they make sure I was taken care of no matter what it took. AMAZING and I am super thankful that I am able to run my lawn care business this weekend with your help.Michael C.
El cliente no dejó un comentario.Nathaniel B. | First Impressions
El cliente no dejó un comentario.Dawn I.
El cliente no dejó un comentario.Angela H. | Overall Experience
Everytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.Natalie B. | Overall Experience
El cliente no dejó un comentario.John A.
GraciasEbonye W. | Overall Experience
El cliente no dejó un comentario.Almatene L. | Overall Experience
Very clean store and equipment. Very kind staff that made the experience very easy!Katie B.
Ensure that once someone makes a reservation trucks are actually at that location and not somewhere else..Dejesus W.
I worked with the owner Rob. When the truck I wanted was not available, he offered me a bigger one for the same cost. Truck was nice and clean. Location was clean as well.Jenny G.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.Jazmyne J. | Overall Experience
El cliente no dejó un comentario.Ian R. | First Impressions
Worst customer service I've ever experienced anywhere in my entire life. They cursed at me hung the phone up in my face several time. Told me don't bother coming back to there gd store. Total disrespect I will not be using uhaul again bc of it.Brian J.
Charged extra for who knows what when the young lady at the front counter told me it was the same set price to return it the next day at the time I picked it up.Kamarrauian B.
The personal was very nice, makes a difference. The area where i picked up the truck is a bit shady. If i was a women it could be a bit scary.JOHAN E.
PerfectionGlen N. | First Impressions
El cliente no dejó un comentario.KELLIE M.
Thanks to Mr Holman (Rob) I was in and out with my reservation and his customer is excellent! He was patient and informative not only with me but all the customers I saw him interact with.Precious G.
Wish the renters personal identification stayed in Data base.Dewayne M.
El cliente no dejó un comentario.Patricia J.
Staff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so muchPatricia J. | First Impressions
Nothing, the personnel at this location was phenomenal.LASAUNDRA P.
Rob da manEric G. | Overall Experience
Much better experience than my previous experience within the month of April. Professional and expedient service. She knows how to build a report with the customers and I was thoroughly satisfied.Patricia J.
Very niceJOHN J.
Everything was great and I moved out on May 1st.paul j. | Overall Experience
The staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were . We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!Patricia R. | First Impressions
El cliente no dejó un comentario.Debra P. | Overall Experience
El cliente no dejó un comentario.Carlos W.
She helped me get my information in the system, I was having trouble.Arneitha L.
Online this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.Janika W. | First Impressions
El cliente no dejó un comentario.JENNIFER W.
El cliente no dejó un comentario.MICHAEL J.
No improvements needed!! Everyone was punctual!!â™¥ï¸ðŸ˜ŠRhonda H.
El cliente no dejó un comentario.Justin K.
Claudia was excellent and helpful on multiple occasion. She and staff are what made the difference.robert t. | Overall Experience
El cliente no dejó un comentario.DAVID C.
Brake light warning indicator on. Breaks pull hard right in the front when stopping. Drivers door didn't seal well.Billy T.
El cliente no dejó un comentario.latonya w. | Overall Experience
Very Professional and Courteous.Patricia F. | First Impressions
Latisha & Rob are friendly & take care of their customers. Claudia also was very nice & helpful. The Illinois Avenue location is my â€œgo-toâ€ for sure!!Bridget J.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Alicia J.
Rob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.Carmella R. | First Impressions
Excellent ServiceLatrice M.
Excellent ServiceLatrice M.
El cliente no dejó un comentario.Joycelyn R.
The ladies that helped me were fantastic. Great attitude.Robert Jeffrey W.
The lady (Asst. Manager) I believe she was, assisted us with the most welcoming and awesome attitude, personality and customer service that I've ever received ANYWHERE in Memphis. She really knew her stuff, U-Hauls equipment, and how to manage that facility and customers all by herself. 10â's, and 2ðŸ''s up to her (the Chevy Girl).Wendy D.
Great facility! Our hitch was installed by friendly, helpful staff. Store was clean and organized.Highly recommend!Cynthia W.
I was very satisfied with the Memphis U-Haul storage and delivery service. With one minor exception, my furniture and belongings arrived undamaged. The Memphis reps at South Bluffs were especially kind and helpful when there were scheduling problems due to street work. I want to give a special shout-out to Yvonne who delivered the 4 U-Boxes. She placed them very strategically in my rather difficult uphill driveway. The Moving Labor guys lucked out, thanks to her. Don't lose her -- she's first rate.anne R.
Customer service was great and store was very presentable Thanks Uhaul TeamApril M.
U-Haul Moving & Storage en Union Ave 370 Union Ave Memphis, TN 38103 Did not have my uhaul ready @ 6am I was highly upset the agent I talked to the first time she tried to help and did a great job, the second agent did nothing correct and lied about rescheduling he also dropped the ball, the third agent helped so much thank you so much Denise Fareed, E-Sales Agent and she booked me an appointment at South Bluff 771071 and their service was 5 stars!!Wesley W.
Great service.JENNIFER B.
El cliente no dejó un comentario.Billy P.
El cliente no dejó un comentario.Tiffany B. | First Impressions
Rob was excellent and I appreciate him so much. He was very helpful and knowledgeable.Shirley W. | First Impressions
Staff was excellent deserves a raise!!rayven g. | First Impressions
The staff at this location were very kind and patient. They did an awesome job of making sure we had everything we needed.Nicole F. | First Impressions
El cliente no dejó un comentario.Simranjit K. | First Impressions
El cliente no dejó un comentario.paul j. | First Impressions
Only concern was I did not necessarily like seeing the rodent control trap box in the unit I rented. Staff was fast friendly and efficient. GraciasBrad P. | First Impressions
Claudia is an excellent manager and wonderful to do business with! Very pleased with my unit and the facility cleanliness.Sarah T. | First Impressions
Very quick and polite service. Excellent experience.Malerie G. | First Impressions
Courteous, polite and helpful. Thanks!!!!!!dagny m. | First Impressions
Servicios adicionales en esta ubicación
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