Customer Reviews for U-Haul Moving & Storage of South Amarillo

4,424 comentarios

5316 Canyon Dr   Amarillo, TX 79109
(I-27 @ S Western St)

(806) 353-7421

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(806) 353-7421

5316 Canyon Dr
Amarillo, TX 79109
(I-27 @ S Western St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LORNE D. 
Clasificación:
5.0

Easy pick up, easy drop off.

Titus H. 
Clasificación:
4.0

Have more staff available in the morning.

Raul R. 
Clasificación:
5.0

Excellent experience. Quickly got a trailer on a walk in, sales person was professional and friendly. Took care of me with no delays. Great job!

Bryan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTY R. 
Clasificación:
3.0

Took a long time to get waited on. Several employees were there and showed little interest in the line of customers.

Brandon P. 
Clasificación:
2.0

I waited 1.5 hours for the tire to be replaced on the trailer. I arrived at the U-Haul store at 5:30 and explained to your representative that I would have been on time with the return but was late due to the trailer tire issue. The representative assured me that he would mark it as on time and that I would not be charged an additional day. As for the condition of the trailer, in addition to the bad tire, the fold down to allow access to the driver side of the tow vehicle would not fold down all the way and it was difficult to gain access to the tow vehicle.

Lindsay W. 
Clasificación:
2.0

No pads were available even though I reserved 2 weeks out. Tires need to be balanced. Gave me a truck with no cruise control when one was available. (1000 mile trip)

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana R. 
Clasificación:
5.0

You need larger trailers for hauling disabled vehicles.

Ty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELRAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

our trailer was ready to hook up and go when we arrived. Very easy.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
4.0

Had to change a flat… their tools are in poor condition considering the business they're in… ex: their one floor jack is worn out

DAN GILBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON I. 
Clasificación:
4.0

El cliente no dejó un comentario.

KERRY T. 
Clasificación:
1.0

Poor customer service .I was at the location around 2.30pm salvor local rental (van or pickup he said not available he told go to other locations they have all kind of rental available I went over there no rental available & come back again I ask different sales man all the sudden cab available

Sengodan M. 
Clasificación:
1.0

Check out equipment before we get there. We had to wait for an hour for them to check out the trailer lights would not work on the truck we were using. I finally told them just give me the truck. We called 30 minutes in advance that we were on the way.

Preston L. 
Clasificación:
5.0

The drop off personnel were very helpful and even replaced my clip for my pin (lost in transit). Very friendly and accommodating. Would definitely do business here again - and recommend business here.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B. 
Clasificación:
3.0

Very busy location and had a crowed entrance

WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
2.0

I was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.

Maria G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
3.0

Lines were very long. Lot was congested.

Chris S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
3.0

Give your employees some help so they are not so stressed and your customers do not have to wait so long.

Alejandro M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW E. 
Clasificación:
1.0

I hade reservations for a 20ft truck. Employees were just dragging. I had to wait 35 minutes to finally get the truck. When returned I refueled but the guy charged Mt for 3 more gallons very unprofessional & lazy when returning the truck. Will never ever use this location. It is the worst location ever.....

Jeanette R. 
Clasificación:
5.0

Excellent service. Especially appreciated additional service on a light problem. I will highly recommend them to anyone needing moving equipment service. Thanks, Dean. Even assistance on light problem.

Edward S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dasiree A. 
Clasificación:
5.0

The car hauler I rented, the passenger side tie down ratchet is extremely difficult to release the ratchet and get the strap loose. I tried to lubricate it a little bit but the ratchet mechanism itself is damaged and the release mechanism is not working properly.

JOSHUA N. 
Clasificación:
5.0

I rent a Cargo Van Once or twice a month. Always choose this location. Best in town.

Michael T. 
Clasificación:
3.0

Took too long to check out Equipment. 30 Minutes in line.

STANLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

Clean and weather proofed. easy access and very secure.

Claudia C.  |  Overall Experience 
Clasificación:
1.0

Staff standing around and no one willing to help with check in return. Attitudes of not my job through out my time waiting to return. Eventually I just went outside and did the return via the app myself.

Monty B. 
Clasificación:
5.0

Dwight was excellent we came in a few minutes late and he stayed and helped us and was wonderful. If it wasn't for him we wouldn't have been happy with return because the uhaul return Check in on my phone was not working and Dwight helped us right away! Excellent employee!

DARREN S. 
Clasificación:
4.0

Hire 2 more Amandas. She is terrific. Knowledgable and competent.

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAnna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carey S. 
Clasificación:
5.0

I used this location as a drop off and for a storage unit. I had underestimated the size storage I needed. They made switching to a new unit super simple. They also made our check-in process easy. Highly recommend!

SANDRA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff.

Thomas H. 
Clasificación:
5.0

Need better maintenance for the trailer: it made much dry noise. it needs lubricate the chassis

James P. 
Clasificación:
5.0

My vehicle lost AC for last 250 miles. Speedometer was also off by 6 mph which caused several dozen extra miles to roll onto odometer which caused me an extra $30 charge.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

Easy access for drop off. Thank you.

POLLY D. 
Clasificación:
3.0

Where did the random photo verification come from??? I tried to fill everything out prior to showing up, including pay info. Then I show up and wait ten minutes to take my van…

Mason S. 
Clasificación:
5.0

AWESOME PLACE. GREAT SERVICE. BEST IN TOWN.

Jason A. 
Clasificación:
5.0

Nothing. I was greeted in the parking lot and the guys took care of everything.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Everyone was very friendly. It was clean and easily accessible.

Timothy N.  |  First Impressions 
Clasificación:
4.0

I was not informed how to check out when I rented the truck or when I dropped it off. The person in Richmond Hill asked if I did my return online I said I didn't know how and he said that he couldn't help me but I was going to be charged a late fee. I informed him I was 2 days early and he just shrugged his shoulders. By the time I figured out how to check out I had locked the truck, dropped the key and left.

Judi Z. 
Clasificación:
3.0

I can rate drop off location since I did not drop it off.

WALTER R. 
Clasificación:
5.0

Online check in process is not user friendly.

Glenn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
2.0

The location lost my reservation, which meant I needed to wait for approximately 45 minutes to process my rental rather than using the app. This error made me late to my appointment with movers. The location's queue management and allocation of personnel at busy times of day also leaves much to me desired. I nevertheless recommend the location because of a decent experience there in the past.

Juliana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

rena F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty N. 
Clasificación:
1.0

Actually provide the service you charge for. I paid for a hitch installation with with electrical and paid for it. They kept my car for 9 hours when initially they said 2-3hrs and no electrical connection was installed. I was charged for it but no one mentioned the work wasn't complete until I went to hook up my trailer. Now it's a miracle no one can call me back about this problem.

Clarissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENA F. 
Clasificación:
4.0

Make sure you have enough vehicles for the reservations. And inspect/repair all trailer plugs/electrical connections.

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bevely G. 
Clasificación:
4.0

I have asthma. The truck was clean but had a heavy smoke smell that made it hard to breathe.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

george J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hobad N. 
Clasificación:
3.0

The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.

Jodie M.  |  First Impressions 
Clasificación:
4.0

Awesome and I will do it again as well as recommend this service to my friends and family!

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
2.0

Customer service definitely needs improvement. The person who was at the desk needs to learn better customer service skills.

Jerry S. 
Clasificación:
3.0

Train your people that attach the trailer how to do so properly. The pigtail for the wiring harness wasn't secured, dropped to the ground and within 30 minutes was ruined. We tried to call the roadside assistance twice and got put on hold for 30 minutes each time. My husband was able to fix the wiring harness at home. Other than that, all is well that ends well.

Larry B. 
Clasificación:
3.0

Vehicle rental should be allow to continue until such time it is not needed. Yes we had it for several months, but only because the insurance company of the person who wrecked my suburban continues to delay paying off due to a total loss. We never failed to pay each time it was extended and not doing so this week put us in a bind. Up to this everything had be great.

Nathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inge M. 
Clasificación:
4.0

Would've been nice to have cruise control.

Brett W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
4.0

Service was good as always. Equipment rented had two marker lights that were not working. One was replaced, however the second was removed due to faulty wiring. Trailer also had an overly, unevenly worn tire that needed to be replaced before departure as well.

JASON P. 
Clasificación:
4.0

I still need my email receipt for 14 new boxes I returned.

Joe M. 
Clasificación:
4.0

They charged me for fuel I didn't use. Took pictures of emptya tank indicator. Attached them to U-Haul site pre inspection. Returned truck w/ 1/4 tank. Much MORE than when I got it. Pisses me off - I'll rent from Ryder or someone else from now on over you damn $7 and change Cheap ass fuckers

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria P.  |  First Impressions 
Clasificación:
1.0

We did not receive the call we were told we would get the evening before our reservation to confirm the pick up. The truck and trailer were not available for pick up when we arrived at our reservation time. They called an hour later to let us know our reserved truck and equipment was ready. When we arrived the second time the had the truck we reserved ready but no trailer available. They did not assist us in finding a trailer instead canceled our order for the trailer. I called customer service and was on hold for 1.5 in order to get a trailer reserved.

Jonathan S. 
Clasificación:
4.0

They were wonderful at check in.

PAMELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
5.0

Gracias

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

htey did na excellent job.

Ernest P. 
Clasificación:
3.0

Storage units are poorly maintained

Dylon P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY H.  |  First Impressions 
Clasificación:
5.0

Great service

Crystal R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie L.  |  Overall Experience 
Clasificación:
5.0

Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Gracias.

keith o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hayley b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pam b.  |  Overall Experience 
Clasificación:
5.0

This location is excellent. Much better than the rest of the corporation' overall

Scott M.  |  Overall Experience 
Clasificación:
3.0

On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.

Leeann B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tonya V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  Overall Experience 
Clasificación:
5.0

After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.

Scott M.  |  First Impressions 
Clasificación:
5.0

Keep up the good service thank you.

Joe C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
1.0

The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.

CRYSTAL N.  |  Overall Experience 
Clasificación:
5.0

Thank you for being there for us when we needed you!😊

Rebecca B.  |  Overall Experience 
Clasificación:
4.0

Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.

Leeann B.  |  First Impressions 
Clasificación:
4.0

Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location

Shaun S.  |  Overall Experience 
Clasificación:
5.0

Very courteous and friendly staff, and they went out of their way to help.

William H.  |  First Impressions 
Clasificación:
3.0

I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.

Eric C.  |  Overall Experience 
Clasificación:
5.0

Only negative doesn’t offer military discount which is sad

Johnnie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shayden c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM K.  |  Overall Experience 
Clasificación:
2.0

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Devin H.  |  Overall Experience 
Clasificación:
5.0

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Kimberly L.  |  First Impressions 
Clasificación:
5.0

0

Sierra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  First Impressions 
Clasificación:
5.0

great service, Jayden was very professional and knowledgably

DANIEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lake Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAVIER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful

Jillian H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tammie h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

don s.  |  Overall Experience 
Clasificación:
5.0

These employees at Western street and Canyon E-way are always friendly and helpful! Always!!

kim B.  |  First Impressions 
Clasificación:
5.0

Friendly workers, easy process.

skylar a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M.  |  First Impressions 
Clasificación:
5.0

Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.

John L.  |  First Impressions 
Clasificación:
5.0

Friendly, and painless

Stuart L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james r.  |  First Impressions 
Clasificación:
5.0

The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.

patrick n.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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  • Ícono de propano
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