Customer Reviews for U-Haul Moving & Storage of South Amarillo

4347 comentarios

5316 Canyon Dr   Amarillo, TX 79109
(I-27 @ S Western St)

(806) 353-7421

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(806) 353-7421

5316 Canyon Dr
Amarillo, TX 79109
(I-27 @ S Western St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Monty N. 
Clasificación:
1.0

Actually provide the service you charge for. I paid for a hitch installation with with electrical and paid for it. They kept my car for 9 hours when initially they said 2-3hrs and no electrical connection was installed. I was charged for it but no one mentioned the work wasn't complete until I went to hook up my trailer. Now it's a miracle no one can call me back about this problem.

Clarissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENA F. 
Clasificación:
4.0

Make sure you have enough vehicles for the reservations. And inspect/repair all trailer plugs/electrical connections.

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bevely G. 
Clasificación:
4.0

I have asthma. The truck was clean but had a heavy smoke smell that made it hard to breathe.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

george J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hobad N. 
Clasificación:
3.0

The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.

Jodie M.  |  First Impressions 
Clasificación:
4.0

Awesome and I will do it again as well as recommend this service to my friends and family!

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
2.0

Customer service definitely needs improvement. The person who was at the desk needs to learn better customer service skills.

Jerry S. 
Clasificación:
3.0

Train your people that attach the trailer how to do so properly. The pigtail for the wiring harness wasn't secured, dropped to the ground and within 30 minutes was ruined. We tried to call the roadside assistance twice and got put on hold for 30 minutes each time. My husband was able to fix the wiring harness at home. Other than that, all is well that ends well.

Larry B. 
Clasificación:
3.0

Vehicle rental should be allow to continue until such time it is not needed. Yes we had it for several months, but only because the insurance company of the person who wrecked my suburban continues to delay paying off due to a total loss. We never failed to pay each time it was extended and not doing so this week put us in a bind. Up to this everything had be great.

Nathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inge M. 
Clasificación:
4.0

Would've been nice to have cruise control.

Brett W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
4.0

Service was good as always. Equipment rented had two marker lights that were not working. One was replaced, however the second was removed due to faulty wiring. Trailer also had an overly, unevenly worn tire that needed to be replaced before departure as well.

JASON P. 
Clasificación:
4.0

I still need my email receipt for 14 new boxes I returned.

Joe M. 
Clasificación:
4.0

They charged me for fuel I didn't use. Took pictures of emptya tank indicator. Attached them to U-Haul site pre inspection. Returned truck w/ 1/4 tank. Much MORE than when I got it. Pisses me off - I'll rent from Ryder or someone else from now on over you damn $7 and change Cheap ass fuckers

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria P.  |  First Impressions 
Clasificación:
1.0

We did not receive the call we were told we would get the evening before our reservation to confirm the pick up. The truck and trailer were not available for pick up when we arrived at our reservation time. They called an hour later to let us know our reserved truck and equipment was ready. When we arrived the second time the had the truck we reserved ready but no trailer available. They did not assist us in finding a trailer instead canceled our order for the trailer. I called customer service and was on hold for 1.5 in order to get a trailer reserved.

Jonathan S. 
Clasificación:
4.0

They were wonderful at check in.

PAMELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
5.0

Gracias

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

htey did na excellent job.

Ernest P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY RAY S. 
Clasificación:
4.0

If I reserve a truck from 8am an yall agreed then have a truck ready at 8am!

JOEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc S. 
Clasificación:
5.0

Employees were all very kind and helpful! Very willing to answer questions and help me rent the correct equipment for what I needed. Van was freshly cleaned and worked perfectly for what I needed.

KAILA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

Great customer service for sure

BECKY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
5.0

Nothing bad just turned in the key really.

Joshua Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores F. 
Clasificación:
5.0

My total experience was wonderful. Just contact what yall are doing. Great service,!

DIANA E. 
Clasificación:
3.0

We did an online order to pick up a truck at one location. No one ever called to confirm. They didn't have our truck when we got there, so they sent us to a different place to get it. We got it and everything was fine. Then we got a call saying they gave us the wrong truck and needed our original stating mileage. Luckily we took a picture. However, to call back and give them this info was a 45 minute wait. So I would just suggest better communication and where you can call the stores directly.

Alexander K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
3.0

Storage units are poorly maintained

Dylon P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheyenne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

Going to use again, you guys were great!!

Rueben M. 
Clasificación:
5.0

It would be helpful if the truck had a running board to help getting in the truck other wise great truck. It all worked and handled like new.

James W. 
Clasificación:
5.0

Customer service on both pickup and drop off great

Duane G. 
Clasificación:
5.0

Great service

Crystal R.  |  First Impressions 
Clasificación:
5.0

I rented a trailer a week in advance. When I went to pick it up I was told they didn't have it. I was sent to this location and they took care of me.

Melton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO V.  |  Overall Experience 
Clasificación:
5.0

Zach is awesome!

Michael F. 
Clasificación:
1.0

The gas tank wasn't full when I lease the truck, and they made me return it full. And they told me that they can't reimburse me that money.

Arturo H. 
Clasificación:
5.0

Trailer jacks felt bad for guy unhooking had to help him.

CANDELARIO R. 
Clasificación:
5.0

Best service ever

Abraham S. 
Clasificación:
5.0

This location was fantastic. Very professional and what I expect from a Uhaul location.

JEROME L. 
Clasificación:
5.0

Drove up they disconnected the trailer and I was on my way in 5 minutes. Received my receipt like I requested via email.

Lewis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie L.  |  Overall Experience 
Clasificación:
5.0

Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Gracias.

keith o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

hayley b.  |  First Impressions 
Clasificación:
5.0

N/a

Jason H. 
Clasificación:
5.0

Everything was perfect.

Kevin B. 
Clasificación:
5.0

More available staff

Robin P. 
Clasificación:
5.0

The truck I rented was returned late, so I was quite irritated. They were very professional with me being so irritated. They did everything they could to accommodate me and did get the truck returned fairly quickly. The truck had a head light out and the power steering pump wash whining but I needed the truck for a short in town move so I took it. I had no time to wait due to scheduling. I wouldn't hesitate to rent from this location again or in general use U-Haul.

Grady T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

pam b.  |  Overall Experience 
Clasificación:
3.0

The corporate guy i talked to was a jack wagon. The local guys are nice and helpful. Hire more local guys and less corporate guys.

Kelly J. 
Clasificación:
5.0

This location is excellent. Much better than the rest of the corporation' overall

Scott M.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very pleased.

Tracy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
3.0

On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.

Leeann B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
3.0

I felt like I did not go the miles it said I did. 40miles? There was three places I went to and each place to place was less than 5 miles apart. It was all good til the odemeter read 40miles????? I have lived in this town for 30yrs, so I know approximately each point of destintation. I would seek other venues first before using U-haul again.

Diana R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tonya V.  |  Online Move In 
Clasificación:
5.0

Great service.

Peter R. 
Clasificación:
5.0

It was nice to basically just drop it off while they checked it in.

CARLA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ae S. 
Clasificación:
2.0

El cliente no dejó un comentario.

CULLINM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil M. 
Clasificación:
5.0

Front wheels out of balance and the front end alignment was trash. Had to position the steering wheel at 7 oclock and 1 positions instead of normal straight and level position of 9&3 position, in order to stay in lane. That is about 45 degrees out of alignment and should flunk state inspection. Dangerous equipment.

Marcus N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

Turned vehicle in with over a quarter tank extra gas and was not compensated. But I was charged for going over the mileage by a few miles. Seems like a compromise could be possible.

JIMMY S. 
Clasificación:
5.0

No problem check in. In and out.

Chris D. 
Clasificación:
2.0

The truck was not parked where the App told us it was. When we went inside to find where they parked it, they told us they almost rented it out to someone else. The moving pads were not in the truck so we had to go back to get them. Very unorganized location. We spent way too long here considering we had taken care of everything online.

Allen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
3.0

The staff never came out to check me in and never went over the truck with me. I got home and had an emailed receipt for an extra day and had to call to get it refunded.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

Uhaul assigned a 26 foot truck that died and did not secured the hood latches!!!!!

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL MAURICE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elray K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS H. 
Clasificación:
4.0

The vehicle was clean and new.. The booking process was a bit overwhelming, however, once I checked in the manager was able to correct the issue and get me on my way. Gracias

Sandra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca D. 
Clasificación:
5.0

The gentleman that checked me in was very friendly and efficient. I was out of there in no time at all!

CHRIS B. 
Clasificación:
5.0

After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.

Scott M.  |  First Impressions 
Clasificación:
5.0

Keep up the good service thank you.

Joe C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
1.0

The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.

CRYSTAL N.  |  Overall Experience 
Clasificación:
5.0

Thank you for being there for us when we needed you!😊

Rebecca B.  |  Overall Experience 
Clasificación:
4.0

Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.

Leeann B.  |  First Impressions 
Clasificación:
4.0

Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location

Shaun S.  |  Overall Experience 
Clasificación:
5.0

Very courteous and friendly staff, and they went out of their way to help.

William H.  |  First Impressions 
Clasificación:
3.0

I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.

Eric C.  |  Overall Experience 
Clasificación:
5.0

Only negative doesn’t offer military discount which is sad

Johnnie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shayden c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM K.  |  Overall Experience 
Clasificación:
2.0

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Devin H.  |  Overall Experience 
Clasificación:
5.0

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Kimberly L.  |  First Impressions 
Clasificación:
5.0

0

Sierra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  First Impressions 
Clasificación:
5.0

great service, Jayden was very professional and knowledgably

DANIEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lake Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAVIER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful

Jillian H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tammie h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

don s.  |  Overall Experience 
Clasificación:
5.0

These employees at Western street and Canyon E-way are always friendly and helpful! Always!!

kim B.  |  First Impressions 
Clasificación:
5.0

Friendly workers, easy process.

skylar a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M.  |  First Impressions 
Clasificación:
5.0

Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.

John L.  |  First Impressions 
Clasificación:
5.0

Friendly, and painless

Stuart L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with

Garry V.  |  Overall Experience 
Clasificación:
2.0

We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.

Renee F.  |  Overall Experience 
Clasificación:
5.0

Dan was very friendly and informative.

Virgina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

larry m.  |  Overall Experience 
Clasificación:
4.0

Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.

leisa h.  |  Overall Experience 
Clasificación:
4.0

The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room

Stan W.  |  Overall Experience 
Clasificación:
4.0

Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. ¡Gracias!

beth h.  |  Overall Experience 
Clasificación:
5.0

Great storage facility and great staff!

Tyler C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P.  |  First Impressions 
Clasificación:
2.0

The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.

Mike M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

tom j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

brenda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james r.  |  First Impressions 
Clasificación:
1.0

Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.

andrea m.  |  Overall Experience 
Clasificación:
5.0

Very nice to work with

Garry V.  |  First Impressions 
Clasificación:
3.0

I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.

Justin R.  |  Overall Experience 
Clasificación:
3.0

Just won't work with me at all when I was diagnosed with stage 3 cancer.

Cindy B.  |  Overall Experience 
Clasificación:
2.0

When I first set up my account I reserved the biggest room available. When I showed up I was told they don't do reservations and my unit wasn't available. I had nothing but trouble for two years.

Kyle A.  |  Overall Experience 
Clasificación:
5.0

This place was very helpful.

dana y.  |  Overall Experience 
Clasificación:
4.0

Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.

Philip J.  |  First Impressions 
Clasificación:
5.0

Great experience, no issues! Will use again for sure!!

Juan O.  |  First Impressions 
Clasificación:
1.0

Order fell through twice on a 15' truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don't make promises your company can't deliver..

leisa h.  |  First Impressions 
Clasificación:
5.0

The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.

patrick n.  |  First Impressions 
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