El cliente no dejó un comentario.Rebecca G. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South Amarillo
Amarillo, TX 79109
(I-27 @ S Western St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I rented an appliance dolly yet one was not available. When moving, that's essential to have what I reserved.MISTY H.
El cliente no dejó un comentario.CHARLOTTE A.
El cliente no dejó un comentario.VICKI P.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Gary G.
Gate had a few issues. Had to put in code multiple times for it to open.Todd M. | Overall Experience
Quick out and quick in, these guys rock and role! Super rental experienceAlbert W.
El cliente no dejó un comentario.Travis S.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Tracie S.
El cliente no dejó un comentario.JOE M.
El cliente no dejó un comentario.steven C.
Our original drop off was supposed to be your location on Camp Dr. in Amarillo and that location was not open for the weekend but we were not told that when we made the reservation.KARL M.
El cliente no dejó un comentario.Dianna H.
People are very goodRICHARD L.
24/7 drop off is great ! A little work to complete the process. (But understandable). Thanks for 24 Hour Hotline. It â€œsaved my baconâ€.terri B.
Used the 24/7 drop off after hours. Had an issue with the return location for the tow dolly. Called the 24 Hour Hotline and the agent there was extremely helpful, courteous and personable. Fixed the issue promptly.terri B.
This location gave me a truck with no right rear wheel bearings. Our trip was over 300 miles and we got stranded 20 miles from the shop. Then when we were towed back to this location they gave us another truck with a flat tire!! This was after i called and warned them to check over the replacement truck. This is the worst location and everyone of those boys need fired. They clearly don't care about their customers or maintaining their vehicles. I will never rent a uhaul again because of this experience. I will be posting this all over social media platforms and Google reviews. I am beyond livid at how we were treated during this experience. I expect a full refund.STACEY J.
El cliente no dejó un comentario.Valon A.
Hadley was a very sweet guy and got everything ready and done in a timely manner.Amy L.
A dolly was loose, just rolling around in back of truck when i picked it up. Passenger rear view mirror was so loose it moved in the wind.. made it very hard when backing up truck. Otherwise, everything was great! Great, fast service too!Marcy A.
El cliente no dejó un comentario.LISA J.
El cliente no dejó un comentario.Aurora P.
The employees were friendly but the truck was old and rickety, made a lot of noise while driving it and the oil/engine light was on. The whole time I was nervous it might break downShawnty W.
The gentlemen that helped me after his shift was very nice and I'm glad he took the time to help me. Y'all, dark headed young man took time to help me and told me what to do to turn in my keys early! Thank you for your time and help and friendliness! Young man who rented our truck out was a sweet young man as well. We will always come to this specific location! ¡Gracias!Tramika M.
All of the staff were excellent and took care of me quite well. The website was a little difficult, and told me everything was not in stock; however when I called the location they got everything squared away for me. All of the staff and equipment at the physical location 5316 canyon drive, amarillo Texas were awesome.Philip L.
Once again, amazing customer service. This is my 2nd drop off at this location and they make returning equipment a breeze!SANDRA A.
The location is very slow and I mean very slow. The truck had less the a 1/8 of a tank. So we went to the store next door and put gas in the truck. I won't be back.Tammy G.
I had to wait quite a while both to pick up the van and to return it.Jerry B.
Clean the vans between customers.Leola D.
El cliente no dejó un comentario.LARRY DOUGLAS R.
All U[haul members at this location were very professional and friendly.Edward O.
Extraordinario servicio al clienteHarold S.
El cliente no dejó un comentario.SHANE T.
El cliente no dejó un comentario.Martha M.
El cliente no dejó un comentario.LINDA M.
El cliente no dejó un comentario.Rod W.
El cliente no dejó un comentario.LORNE D.
Easy pick up, easy drop off.Titus H.
Have more staff available in the morning.Raul R.
Excellent experience. Quickly got a trailer on a walk in, sales person was professional and friendly. Took care of me with no delays. Great job!Bryan J.
El cliente no dejó un comentario.MARTY R.
Took a long time to get waited on. Several employees were there and showed little interest in the line of customers.Brandon P.
I waited 1.5 hours for the tire to be replaced on the trailer. I arrived at the U-Haul store at 5:30 and explained to your representative that I would have been on time with the return but was late due to the trailer tire issue. The representative assured me that he would mark it as on time and that I would not be charged an additional day. As for the condition of the trailer, in addition to the bad tire, the fold down to allow access to the driver side of the tow vehicle would not fold down all the way and it was difficult to gain access to the tow vehicle.Lindsay W.
No pads were available even though I reserved 2 weeks out. Tires need to be balanced. Gave me a truck with no cruise control when one was available. (1000 mile trip)Scott N.
El cliente no dejó un comentario.VICKI P.
El cliente no dejó un comentario.Dana R.
You need larger trailers for hauling disabled vehicles.Ty M.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.jerry N.
El cliente no dejó un comentario.Vickie D.
El cliente no dejó un comentario.ELRAY K.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.jason F.
El cliente no dejó un comentario.Philip B. | Overall Experience
El cliente no dejó un comentario.Rebecca W.
our trailer was ready to hook up and go when we arrived. Very easy.Mark W.
El cliente no dejó un comentario.BARBARA M.
El cliente no dejó un comentario.James D.
Had to change a flatâ€¦ their tools are in poor condition considering the business they're inâ€¦ ex: their one floor jack is worn outDAN GILBERT A.
El cliente no dejó un comentario.BRANDON I.
El cliente no dejó un comentario.KERRY T.
Poor customer service .I was at the location around 2.30pm salvor local rental (van or pickup he said not available he told go to other locations they have all kind of rental available I went over there no rental available & come back again I ask different sales man all the sudden cab availableSengodan M.
Check out equipment before we get there. We had to wait for an hour for them to check out the trailer lights would not work on the truck we were using. I finally told them just give me the truck. We called 30 minutes in advance that we were on the way.Preston L.
The drop off personnel were very helpful and even replaced my clip for my pin (lost in transit). Very friendly and accommodating. Would definitely do business here again - and recommend business here.Lisa C.
El cliente no dejó un comentario.Bruce F.
El cliente no dejó un comentario.Melinda B.
El cliente no dejó un comentario.Melinda B.
Very busy location and had a crowed entranceWAYNE P.
El cliente no dejó un comentario.Debra M.
I was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.Maria G. | Overall Experience
El cliente no dejó un comentario.Heather D.
Lines were very long. Lot was congested.Chris S.
El cliente no dejó un comentario.Gary S.
Give your employees some help so they are not so stressed and your customers do not have to wait so long.Alejandro M.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Albert D.
El cliente no dejó un comentario.PERRY W.
El cliente no dejó un comentario.ANDREW E.
I hade reservations for a 20ft truck. Employees were just dragging. I had to wait 35 minutes to finally get the truck. When returned I refueled but the guy charged Mt for 3 more gallons very unprofessional & lazy when returning the truck. Will never ever use this location. It is the worst location ever.....Jeanette R.
Excellent service. Especially appreciated additional service on a light problem. I will highly recommend them to anyone needing moving equipment service. Thanks, Dean. Even assistance on light problem.Edward S.
El cliente no dejó un comentario.Dasiree A.
The car hauler I rented, the passenger side tie down ratchet is extremely difficult to release the ratchet and get the strap loose. I tried to lubricate it a little bit but the ratchet mechanism itself is damaged and the release mechanism is not working properly.JOSHUA N.
I rent a Cargo Van Once or twice a month. Always choose this location. Best in town.Michael T.
Took too long to check out Equipment. 30 Minutes in line.STANLEY L.
El cliente no dejó un comentario.Joe G.
Clean and weather proofed. easy access and very secure.Claudia C. | Overall Experience
Staff standing around and no one willing to help with check in return. Attitudes of not my job through out my time waiting to return. Eventually I just went outside and did the return via the app myself.Monty B.
Dwight was excellent we came in a few minutes late and he stayed and helped us and was wonderful. If it wasn't for him we wouldn't have been happy with return because the uhaul return Check in on my phone was not working and Dwight helped us right away! Excellent employee!DARREN S.
Hire 2 more Amandas. She is terrific. Knowledgable and competent.RONALD A.
El cliente no dejó un comentario.DeAnna G.
El cliente no dejó un comentario.Pedro B.
El cliente no dejó un comentario.Carey S.
I used this location as a drop off and for a storage unit. I had underestimated the size storage I needed. They made switching to a new unit super simple. They also made our check-in process easy. Highly recommend!SANDRA A.
El cliente no dejó un comentario.Pedro B. | First Impressions
Very friendly and helpful staff.Thomas H.
Need better maintenance for the trailer: it made much dry noise. it needs lubricate the chassisJames P.
My vehicle lost AC for last 250 miles. Speedometer was also off by 6 mph which caused several dozen extra miles to roll onto odometer which caused me an extra $30 charge.DAVID W.
El cliente no dejó un comentario.DONALD B.
Easy access for drop off. Thank you.POLLY D.
Where did the random photo verification come from??? I tried to fill everything out prior to showing up, including pay info. Then I show up and wait ten minutes to take my vanâ€¦Mason S.
AWESOME PLACE. GREAT SERVICE. BEST IN TOWN.Jason A.
Nothing. I was greeted in the parking lot and the guys took care of everything.Stephen M.
El cliente no dejó un comentario.BRIAN M.
Everyone was very friendly. It was clean and easily accessible.Timothy N. | First Impressions
The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.Jodie M. | First Impressions
El cliente no dejó un comentario.Valeria P. | First Impressions
Storage units are poorly maintainedDylon P. | First Impressions
El cliente no dejó un comentario.Philip B. | First Impressions
El cliente no dejó un comentario.CODY H. | First Impressions
Great serviceCrystal R. | First Impressions
El cliente no dejó un comentario.PEDRO V. | Overall Experience
El cliente no dejó un comentario.Johnnie L. | Overall Experience
Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Gracias.keith o. | Overall Experience
El cliente no dejó un comentario.hayley b. | First Impressions
El cliente no dejó un comentario.jessica M. | Overall Experience
El cliente no dejó un comentario.pam b. | Overall Experience
This location is excellent. Much better than the rest of the corporation' overallScott M. | Overall Experience
On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.Leeann B. | Overall Experience
El cliente no dejó un comentario.tonya V. | Online Move In
El cliente no dejó un comentario.William H. | Overall Experience
After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.Scott M. | First Impressions
Keep up the good service thank you.Joe C. | Overall Experience
El cliente no dejó un comentario.David C. | Overall Experience
The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.CRYSTAL N. | Overall Experience
Thank you for being there for us when we needed you!😊Rebecca B. | Overall Experience
Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.Leeann B. | First Impressions
Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this locationShaun S. | Overall Experience
Very courteous and friendly staff, and they went out of their way to help.William H. | First Impressions
I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.Eric C. | Overall Experience
Only negative doesn’t offer military discount which is sadJohnnie L. | First Impressions
El cliente no dejó un comentario.shayden c. | Overall Experience
El cliente no dejó un comentario.Daniel G. | Overall Experience
El cliente no dejó un comentario.TIM K. | Overall Experience
Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.Devin H. | Overall Experience
The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to storeKimberly L. | First Impressions
0Sierra L. | First Impressions
El cliente no dejó un comentario.PATRICIA D. | First Impressions
great service, Jayden was very professional and knowledgablyDANIEL S. | First Impressions
El cliente no dejó un comentario.Lake Y. | Overall Experience
El cliente no dejó un comentario.JAVIER A. | Overall Experience
El cliente no dejó un comentario.rebecca p. | First Impressions
El cliente no dejó un comentario.James H. | Overall Experience
Everyone was very helpfulJillian H. | First Impressions
El cliente no dejó un comentario.tammie h. | First Impressions
El cliente no dejó un comentario.CHARLES S. | First Impressions
These employees at Western street and Canyon E-way are always friendly and helpful! Always!!kim B. | First Impressions
Friendly workers, easy process.skylar a. | First Impressions
El cliente no dejó un comentario.Steve G. | First Impressions
El cliente no dejó un comentario.Larry M. | First Impressions
Friendly, and painlessStuart L. | First Impressions
El cliente no dejó un comentario.james r. | First Impressions
The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.patrick n. | First Impressions
Servicios adicionales en esta ubicación
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