Customer Reviews for U-Haul Moving & Storage of Smithtown

3,953 reviews

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service and speedy check-In and return!

Oscar M. 
Rating:
5.0

Nothing...service was perfect

THOMASA R. 
Rating:
4.0

I have not received a receipt as promised. Been on hold for 42 minutes and counting waiting to speak to a representative.

JAMESP S. 
Rating:
5.0

Excellent place to go to the staff are very pleasant to speak to and sincerely dedicated to their customers I give them an A plus

George M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

I have used this location many times. Staff is very nice and always accommodating.

PAULFRANK F. 
Rating:
5.0

Brian and Jorge are excellent reps

CHRISTOPHERM S. 
Rating:
5.0

Renting with Uhaul is like hiring a maid to help your wife clean the house. They store everything, maintain everything, even secure your hitch and chains for you. It couldn't be any easier to rent the right piece of equipment for the job so that all of your workers stay healthy.

CHRISTOPHERJOSEP C. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

The UHaul team was very friendly and helpful.

DAVIDMICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAMES C. 
Rating:
5.0

It was very to rent a van. I walked in one morning, the store is down the block from my house. I rented a van for the next day. The employee went over the van with me, and helped me fill out the form on my phone.

JODICYD H. 
Rating:
5.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

Nothing , Fast and friendly .

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMESG L. 
Rating:
5.0

Only thing I didn’t like was I didn’t have access 24hours.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Jorge and the staff were very helpful

Jodi W.  |  Online Move In 
Rating:
5.0

our 7 years with U Haul was safe, clean, and well overseen by the comoany

Lawrence F.  |  Overall Experience 
Rating:
5.0

I haven't received a invoice on the complete bill

DENNISJAMES K. 
Rating:
5.0

Customer did not leave a comment.

JOHNE M. 
Rating:
5.0

Customer did not leave a comment.

RODNEYD III S. 
Rating:
5.0

Keep up the services and friendly knowledgeable staff. Always a pleasure to use the facility and supplies. Thank you

JEFFREY V. 
Rating:
5.0

Not a thing. Jen is a outstanding person .Very friendly and knowledgeable. 5 Stars . The best manager that U Haul can have .

THOMASCHARLES A. 
Rating:
5.0

fast and easy

Aldo L. 
Rating:
5.0

Customer did not leave a comment.

bob p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAMT D. 
Rating:
5.0

Customer did not leave a comment.

JOHNM D. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

I cannot state anything that would need improving on, as we were completely satisfied with the staff and the rental.

KEVINMICHAEL K. 
Rating:
1.0

Customer did not leave a comment.

RENEJ G. 
Rating:
5.0

Very quick drop,off

Robert A. 
Rating:
5.0

Keep up work

Frank K. 
Rating:
4.0

3 Comments: 1 - the truck was listed with 7/8 of a tank of fuel but actually had 3/4 of a tank. I took a picture yet no adjustment was made. 2 - I estimated I would drive 55 miles, actually came in at 57 miles and you had t charge me for the additional 2 miles. Not good customer service especially given the fact that I put in way more gas than I used. 3 - There was duck tape on the window where a advertisement used to be. Vision obstruction should never be an issue.

David G. 
Rating:
5.0

Customer did not leave a comment.

JODISHERYL W. 
Rating:
5.0

Thank you as I received a call from I believe Desmond to check if I would still be able to return vehicle when I was scheduled. When I first went to site, the lady was very kind n respectful. Thank you as your customer care team will be sure address in the future.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C. 
Rating:
5.0

Very helpful

ALLEN B. 
Rating:
2.0

The suspension was bad The truck bounced way too much The brakes squeaked and made a humming noise when the pedal was applied The truck had only a quarter of a tank of gas Upon returning vehicle I was questioned where the hand truck and blankets were When renting the vehicle Renters should be made clearly aware that they r missing The employees amd manager WERE pleasant and the manager was also That is why I rent from this location on occasion

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

JUANGERARDO C. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR V. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Verry good worker fast service thks U houl workers

CEMIL S. 
Rating:
5.0

Customer did not leave a comment.

THOMASH JR S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNC C. 
Rating:
5.0

FRIENDLY AND KNOWLEDGABLE STAFF. ALSO VERY PRICE FRIENDLY FOR HITCH AND INSTALLATION.

Dawson P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTS R. 
Rating:
4.0

Good day - the process to pick up went smoothly and the truck I rented was clean but it had 134k on it and the transmission shifted when it was way above the rpm needed. Also the steering box may need an adjustment or steering checked out - it had a lot of play in it. Also, the engine cowling was not latched on the passenger side which let a lot of engine fumes and heat into cabin - we had to secure this latch to remedy the problem of heat. Unfortunately, most of the trip was done by the time we realized it was the latch - it was uncomfortably hot. When returning the truck their system was down in the office so we were told that an email type bill would follow, which it did. Overall the truck did its job but one with less mileage and better maintenance would be a better option next time. Thank you.

BARBARANICOLETTI S. 
Rating:
2.0

The truck I rented was unsafe it had over 110 , 000 miles on it and was unsafe. I was told I had return the truck before 7pm the next night. I had the truck back just before 7pm and the workers seemed to be upset they were rude and told me they had to charge me for another day. I asked to speak to a manager and he told me I can google it. I will make sure I write a bad review everyplace I can. Thank you

KENNETH M. 
Rating:
5.0

Very smooth rental was in and out with no problems!! Van was clean and drove like a beast. Employees were sweet and helpful, absolutely recommend this U-haul.

ALEXISRAE L. 
Rating:
5.0

Customer did not leave a comment.

susan s.  |  First Impressions 
Rating:
4.0

Overall the vehicle was clean however the windshield was very dirty

SUEANNE V. 
Rating:
5.0

Both men were a pleasure. Helped with everything and very courteous.

JOHNJOSEPH B. 
Rating:
5.0

Thank you for another great rental. This time I use the cargo van, Ford vehicle. It was a new, I love the back up camera and side window fora better view on my side. Bravo to U-Haul team.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Ramon A. 
Rating:
5.0

Customer did not leave a comment.

Alexa B. 
Rating:
5.0

Customer did not leave a comment.

THOMASMICHAEL H. 
Rating:
5.0

Your staff is friendly and helpful.

PASQUALEVICTOR I. 
Rating:
5.0

Customer service was exceptional! Alexa (?) was super awesome. I did recommend to all of my friends!!! Thank you U Haul!!!!

CAROLE D. 
Rating:
5.0

Always use this location for my truck/trailer rentals. Staff is active and ready to help. Propane is a plus too!!

ALEXISRAE L. 
Rating:
5.0

This is a test. Please ignore. Everyone at 806072 is amazing.

MICHAELA E. 
Rating:
5.0

Customer did not leave a comment.

DONNAA W. 
Rating:
5.0

Customer did not leave a comment.

JEANG C. 
Rating:
5.0

Smithtown location was great. Staff was friendly and professional. I Had originally reserved a truck at Centereach location for convenience. When I recieved confirmation text , it sent me to this location. Was not happy. I understand if equipment is not returned. But as customers we make reservations in advance assuming other party will deliver. And of course you have our credit card number and we have No recourse. This is no reflection on Smithtown branch. They were great. Armand Lafond

armand L. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

I did not receive my final bill that was to be emailed Other wise everything was awesome!!!

ROBERTL JR Y. 
Rating:
5.0

Jenny was very professional and a big help with our in person reservation and the young women who helped us when picking up and returning was also excellent!

ROBERTVINCENT H. 
Rating:
5.0

Nothing.. All went smoothly.. Alexis was a bog help as always! A+++++

AMYS S. 
Rating:
5.0

Always a great job

JOHNF H. 
Rating:
3.0

Upon return the line was very long, they said I could leave the keys and they would close out my return, needless to say I never got an email that it was closed so now I have to call to find out what the deal is.

NICHOLAST S. 
Rating:
5.0

.

GLENN B. 
Rating:
3.0

Poor equipment, no hooks , seem people at this location don't care. Informed manager and she blamed main office. Trailer is dangerous to work with. No way to hook straps. Police issued warrant that I had trailer without hooks, danger to public safety. No ticket.

Schlomo A. 
Rating:
4.0

Customer did not leave a comment.

BRYANT K.  |  Overall Experience 
Rating:
5.0

This was the quickest and most polite and helpful place I have ever dealt with. I was having a horrible day and they definitely made it better. Quick polite,very knowledgeable about explaining trailer use connecting everything. Best uhaul hands down.

Joseph R. 
Rating:
5.0

The employees there go above and beyond to be helpful.

DEBORAHC M. 
Rating:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen N.  |  Online Move In 
Rating:
5.0

There was a mix up with my reservation and I ended up getting a different truck. Alexis was very apologetic for the mixed up and adjusted my bill to make it up to me. Overall I was not very happy with the uhaul experience until I returned the truck and dealt with Alexis.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

TENAJSASKIA Z. 
Rating:
5.0

I'm a multi-time user and every rental has been a pleasure.

GLENNW B. 
Rating:
5.0

Everything was great

DIANNEJEANETTE L. 
Rating:
5.0

The two employees at the location were great, friendly and prompt. The facility is spotless and well stocked. There is nothing that needs to be improved at this location.

DONALDJOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMBARTLEY B. 
Rating:
5.0

Painless process , everything ready upon arrival and quick drop off .

SEANF G. 
Rating:
1.0

Absolutely AWFUL Experience with U HAUL. I made the reservation for Massapequa. You changed it to Rosedale. 20 Miles away. Then I go there, fill out all the info for pick up only to find you already rented it out. Then had to go 50 miles the opposite direction to get it. THE WORST CUSTOMER SERVICE FROM U Haul. Not the person at the desk. UHAUL Management sucks. You have no concern for your customers. There were other customers there also complaining about the same thing getting their rentals. I will not recommend your services and hopefully never have to use you again. PLUS, I let everyone know at the car show (1000's of people) how awful this went.

ROBERTCHARLES JR C. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

Customer did not leave a comment.

Michelle P.  |  Online Move In 
Rating:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

PASQUALEVICTOR I. 
Rating:
5.0

Customer did not leave a comment.

Louis O. 
Rating:
2.0

Front end on truck was broken.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
1.0

We went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena A.  |  Online Move In 
Rating:
5.0

People very helpful. Made renting the truck easy.

Peter O. 
Rating:
5.0

The tires on the trailer were not in good condition. However, the staff at the location were fantastic.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
4.0

Customer did not leave a comment.

GIUSEPPE L.  |  Overall Experience 
Rating:
5.0

good service, good location, not much to improve upon.

ANDREWR E. 
Rating:
5.0

Awesome store

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

I wish you had more large trucks. I had to settle for 10ft and had to do 3 trips costing me over 200 for just over 24hrs. Other than that uhaul is a great idea

CR C. 
Rating:
5.0

WORKERS WERE PLEASANT, EXTREMELY HELPFUL

ANTHONYE SR E. 
Rating:
5.0

Efficient and friendly. Great value

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JR C. 
Rating:
5.0

Customer did not leave a comment.

ALFREDJOHN S. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

very clean premesis staff very helpful in and out quickly

Alex E.  |  First Impressions 
Rating:
5.0

None. Everything was great. Thank you.

SUSANV V. 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doonna P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maureen J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Service was exceptional

christine d.  |  First Impressions 
Rating:
5.0

Very helpful and friendly service

Lawrence F.  |  Reservation 
No reviews have been submitted for this location.

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