Customer Reviews for U-Haul Moving & Storage of Smithtown

4,826 reviews

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell, Right next To Taco Bell and across the street from King O'Rourke)

(631) 724-2482

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell, Right next To Taco Bell and across the street from King O'Rourke)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Candice Matzen 
Rating:
5.0

Drop off was fine.

mark zaremba 
Rating:
5.0

Can’t think of anything that could be improved. Equipment was in great shape and the staff were great

Michael Grosso 
Rating:
5.0

Customer did not leave a comment.

Irene Aviles 
Rating:
5.0

Customer did not leave a comment.

JOE NARDI 
Rating:
5.0

Customer did not leave a comment.

George Condzal 
Rating:
5.0

Customer did not leave a comment.

John Higgins 
Rating:
5.0

Customer did not leave a comment.

david Bates 
Rating:
5.0

Todo es excelente

Omar Lopez 
Rating:
5.0

Customer did not leave a comment.

Charlie Capuano 
Rating:
5.0

Customer did not leave a comment.

levin artola 
Rating:
5.0

Customer did not leave a comment.

Jerzy radek 
Rating:
5.0

Customer did not leave a comment.

Franco Bastone 
Rating:
5.0

Customer did not leave a comment.

david halpern 
Rating:
5.0

Great experience.

Mike DeFiore 
Rating:
4.0

Customer did not leave a comment.

Dana Brussel 
Rating:
5.0

Yes truck was clean. Good thing there was a hand truck in the back.

Kevin Pellegrino 
Rating:
5.0

Customer did not leave a comment.

richard gutierrez 
Rating:
5.0

Customer did not leave a comment.

Thomas Fay 
Rating:
5.0

Customer did not leave a comment.

Tim Heffernan 
Rating:
5.0

The staff on pickup was great everything went smoothly and the guys installed the car transporter onto my truck with no problems. Once I got to the location to place the car onto the transporter I noticed that one tire strap was shorter than the other. Since that shorter one was damaged I was unable to strap the driver’s side tire to the transporter. Since I was 2 hours from home and the Uhaul center I had to search for something to help keep the tire secure. Lucky I was able to find something and was able to bring the car home. This broken strap left me in a tuff position both for safety and being stranded on the road with a broken trailer. When I returned the equipment the gentleman excepting it told me they should have never rented me this equipment in this condition. At the end of the day everything worked out, but I wish the equipment I paid for was in full working order. Thank you.

Joseph Bello 
Rating:
5.0

Staff was courteous and professional

Marjorie Egas 
Rating:
5.0

Customer did not leave a comment.

Christopher Barrella 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA CIPOLETTI 
Rating:
4.0

Customer did not leave a comment.

Salvador Monroy Rodriguez 
Rating:
3.0

Underinflated tires. Had to pull into rest stop for service on New Jersey Turnpike. Why wasn't this check by staff prior?

ronald snyder 
Rating:
5.0

Totally satisfied with the service.

Joseph Tursi 
Rating:
5.0

Customer did not leave a comment.

Tatiana Dahlstedt 
Rating:
5.0

Always Helpful and pleasure to continue doing business with

Walter Metz 
Rating:
5.0

Everyone was very nice exspecially the nice women who helped me inside when I arrived to set me up. Thank you.

denise breslin 
Rating:
5.0

Again the attendant who checked me back in was terrific. Wonderful to work with

Brad Horowitz 
Rating:
5.0

We needed a last minute change and the staff was able to accommodate us. They were very helpful!

Robert Sherman 
Rating:
3.0

Customer did not leave a comment.

Andrew Scott 
Rating:
5.0

Customer did not leave a comment.

Cynthia Feller 
Rating:
5.0

Customer did not leave a comment.

George Blalavas 
Rating:
5.0

Rep that checked me in was the best customer experience I've had with any rental company

Will Schipilliti 
Rating:
5.0

Nothing. The service was incredible

Kenneth Moncayo 
Rating:
3.0

Even after waiting 10 minutes, I was not greeted or acknowledged by the attendant behind the desk as he spoke to someone on speaker how to fix a car part. Another customer who wanted to drop off keys also wanted to just drop off keys, but was waiting to say anything since I was there 1st. I was unable to check out the app since it was my 1st time, and didnt realized it was because I needed to show my ID for the 1st time. I asked the attendant what the next step was, and he raised a finger at me with no eye contact or indication he would be helping me. It was embarrassing. After 10 minutes, another attendant came in, and assisted me, and apologized for the wait. All attendants, no matter just busy, should be properly acknowledge each customer walking in, and let them know they will be with them soon.

Alicia Lam Taracido 
Rating:
5.0

Customer did not leave a comment.

Kelly Christian 
Rating:
4.0

Van was very muddy from last user, but worked very well.

douglas warmuth 
Rating:
5.0

Love U-Haul! Never disappointed. Friendly staff and very helpful

Melanie Assenmacher 
Rating:
5.0

I would have liked an e-mail receipt. That I am still waiting for.

RAMASWAMY SUBRAMANIAN 
Rating:
5.0

Easy-Peary, super clean truck, quick check out and check in

Craig Cooper 
Rating:
5.0

Customer did not leave a comment.

Sarah Vargas 
Rating:
5.0

Customer did not leave a comment.

Michael Ventura 
Rating:
5.0

Customer did not leave a comment.

Richard Osmanski 
Rating:
5.0

No improvement - the staff there are exceptional. this is my second time using them and both times it was a great experience. My friend and I will be using them again!

Maryellen Butcher 
Rating:
5.0

Just want to say that the mechanic Nick Kavanagh made me feel comfortable about doing business with U-Haul. I tend to get nervous whenever I have work done on my vehicles and I can be a little annoying and nitpicky. But none of my questions put Nick out at all and that is very good for customer relations. Very happy with the installation and product.

John Pinezich 
Rating:
5.0

Always get good service at this uHaul.

Nicholas Rizik 
Rating:
5.0

Jennifer was awesome. Very pleasant, very knowledgeable, and the best part about her is she laughed at my stupid jokes. Thank you Jenn and u-haul.

salvatore vetrano 
Rating:
5.0

Customer did not leave a comment.

Joseph Gilkey 
Rating:
5.0

Customer did not leave a comment.

PHILIP ALIBERTO 
Rating:
4.0

Customer did not leave a comment.

Abrem Grimball 
Rating:
5.0

Nothing

Spencer Colliton 
Rating:
4.0

I do not care for your website. It is tough for me to maneuver and I feel pressure to buy services I already know I don’t want. It feels like “negative option” to me. To the good, your rates are reasonable, your staff are friendly you honor your reservations and the equipment works well.

John Tyson 
Rating:
5.0

Customer did not leave a comment.

DAVID LOSQUADRO 
Rating:
5.0

Customer did not leave a comment.

Larry Dillingham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROYDIETER HENKEL 
Rating:
5.0

Don’t lend out Amazon all the vans leave at least one for the regular customers I had to rent a pick up instead

MATTHEWJ NOSCHESE 
Rating:
5.0

Absolutely Nothing. Just keep it up, what you guys doing :)

Tushar Kudale 
Rating:
4.0

I never got the email of my final bill promised by the return staff at the office.

Michael Wolinsky 
Rating:
5.0

U-Haul Moving & Storage of Smithtown is awesome. Easy in and out, great prices and very friendly staff! Jen had me hooked up and on my way in minutes. Return was also simple and rapid. Great operation!

Gary Duprez 
Rating:
4.0

Customer did not leave a comment.

micheal anno 
Rating:
5.0

Thank you for the great service

Maria Ammar 
Rating:
5.0

Customer did not leave a comment.

Thomas Dwyer 
Rating:
5.0

Excellent experience. Needed a trailer at the last minute. Ordered on the website, pickup was quick and easy. Return was very fast also.

Mark Wiggins 
Rating:
5.0

Great trailer thank you

joseph Sabia 
Rating:
5.0

By far the best Uhaul on the island. I’ve rented from a few spots and the guys at this store are always the best. They greet you as soon as you pull in and answered every question I had without hesitation. Good job

John Crenshaw 
Rating:
5.0

Customer did not leave a comment.

John Higgins 
Rating:
5.0

Easy and smooth transaction at both ends.

john mcgibney 
Rating:
5.0

Customer did not leave a comment.

RICHARD RAPP 
Rating:
5.0

Great staff very help full efficient thanks

jayesh sanghani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Knopf 
Rating:
5.0

Everyone is always helpful and Friendly. Good amount of equipment to fit my need each time I rent.

KEVIN DOHERTY 
Rating:
5.0

Great plqce

RIchard Nieradka 
Rating:
5.0

This is my 3-4 time renting from this location. Everyone very good. Fast and efficient A very well managed location

Richard Moriarty 
Rating:
5.0

Jorge, the attendant, was excellent!

Sandra Rueda 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOHN LOCASTRO 
Rating:
5.0

The person at check out was quick and knowledgeable. Helped get me out the door with no complaints, even though I walked in 8 minutes before closing on a Saturday night.

KEITH IOVINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Germano 
Rating:
5.0

Customer did not leave a comment.

Daniel Fourman 
Rating:
5.0

Customer did not leave a comment.

Stephen Carini 
Rating:
5.0

My biggest issue is with your app on my Pixel 7 running Android. I had to call customer service after many failed attempts to return my truck in the app. The app doesn't work very well.

Michael Garramone 
Rating:
5.0

Customer did not leave a comment.

Mario Bragaglia 
Rating:
5.0

The person that hooked the trailer to my truck did a great job! Thank you

Dennis Crichton 
Rating:
4.0

Customer did not leave a comment.

jeff dowling 
Rating:
5.0

Customer did not leave a comment.

Frank Trivigno 
Rating:
5.0

Customer did not leave a comment.

Lawrence Germano 
Rating:
5.0

Customer did not leave a comment.

Timothy Walker 
Rating:
5.0

Customer did not leave a comment.

Jay Jay 
Rating:
5.0

Customer did not leave a comment.

Ryan Cohen 
Rating:
5.0

My only suggestion would be to spray the inside of the vehicle with a deodorizer, as the smell of cigarette smoke was present. Other than that, the experiece was excellent. Alexis is very knowledgeable and helpful. She made the rental process seamless. She was friendly and engaged with me in a way that made me feel that I was more than a business transaction. She offered suggestions and was understanding of my needs. Both Nick & Bryan were equally qualified to assist in the return of the rental. I will be renting from this location again, and commend all 3 of these staff members on a job very well done! Thank you very much!

Lisbeth Lampert 
Rating:
5.0

Staff is always helpful from the smallest purchase of packing supplies or renting a piece of equipment.

KEVIN DOHERTY 
Rating:
5.0

Always clean, easily accessible and safe. When I need storage again I will definitely return. Thank you all

Joan Jewell  |  Overall Experience 
Rating:
5.0

One of the best U-Haul locations. Clean and well maintained vehicles

ANTHONY DELUCA 
Rating:
5.0

Customer did not leave a comment.

John Higgins 
Rating:
5.0

Lexx was awesome

Jessica Sanchez 
Rating:
5.0

Nothing

Chris brady 
Rating:
5.0

Obtaining rental was a seamless process. Representative was caring and professional.

Eugene Giorgio 
Rating:
5.0

Nothing it was a great experience!

Catherine Raleigh-Boylan 
Rating:
5.0

You guys do a fantastic job. This was not the first time I used your location and I've always come away with a very happy experience. Awesome truck. Excellent price. Nice people.

Carl Negrin 
Rating:
5.0

Customer did not leave a comment.

Mario LaSpisa 
Rating:
3.0

We made a reservation at a location 10+ miles from this location and was changed via text to this location after our reservation time without explanation. This location was very nice but far from ideal for our needs.

Terence Scarlatos 
Rating:
5.0

Very professional would recommend

YOVANNY PEREZ 
Rating:
5.0

Customer did not leave a comment.

JAMES JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Farina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi Weber  |  Overall Experience 
Rating:
5.0

The employees were extremely courteous and knew what they we’re talking about the person I called at uhaul was not as informed and she told me there was no free month unless it was a one way truck rental , so I was relieved when the person actually working at the store told me that was false information and it is in fact free

cindy abraham  |  First Impressions 
Rating:
4.0

The unit was in the basement of the facility! We were not told by the on -line agent we originally booked it through that we would have to carry heavy boxes down flights of stairs to the basement! The two employees at this facilty saved the day and booked us at another UHAUL facility close by on Bellemeade RD in Smithtown NY.

James Shutowich  |  Online Move In 
Rating:
4.0

The Smithtown location only had stairs leading to the basement storage for storage. We had heavy boxes! We were never told that by the online agent. The staff at the physical location switched us to another nearby location and saved the day!

James Shutowich  |  Overall Experience 
Rating:
5.0

Staff was very helpful

DAN PERSAMPIERE  |  Overall Experience 
Rating:
5.0

Jennifer was very kind and helpful and showed me my unit and explained how to use it , I highly recommend UHaul 😊

Eugene Gonzalez  |  First Impressions 
Rating:
5.0

The woman who helped me was wonderful

KEITHT BELCHER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ANHONYMICHAEL FINOCCHIO  |  Overall Experience 
Rating:
2.0

Overall the unit themselves are fine. It’s not the facility itself it’s the people that work there. I had a reservation for a unit over a month out before I was to move in, the facility overbooked and didn’t have the correct unit available for me, causing me to have to move into a bigger unit which was more expensive. The workers are rude, don’t care to actually help you out. They just pad some problem off to the next person. The hours are ridiculous. And won’t give you an extra back up access card. It’s all just a very inconvenience of a place and I can’t wait to leave.

shannon Boyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary holub  |  Overall Experience 
Rating:
1.0

I never rented from this facility. They continued to send me threatening emails for 6 months stating each month "my belongings" were going up for auction. They scammed my information into a rental and then racked up a $2500 amount due. I look foward to the trial because I've retained an attorney for uhauls continued harassment.

Tom Hinrichs  |  Overall Experience 
Rating:
2.0

Extremely inconvenient!!! The fact I need a scan card to get it and they won’t give you a spare one. They messed up my reservation when I arrived And now im in a bigger unit paying a higher price than what I had reserved. The boys at the front desk are rude and unhelpful I don’t recommend this location at all! I can’t wait to leave them

shannon boyle  |  Overall Experience 
Rating:
5.0

Access to storage should be till 9pm. Also, trash can in storage area would be nice.

tara mulcahey  |  First Impressions 
Rating:
4.0

Clean and very convenient.

Paul Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Smith  |  First Impressions 
Rating:
2.0

You raised your price for this little cubicle by 50% from 29.95/month to 44.95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship. By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.

DOUGLAS ROTHSTEIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Bartolomey  |  Overall Experience 
Rating:
5.0

Staff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!

Ravichandar Venicat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexa White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lesley McGovern  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Whitten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tozer Sandela  |  Overall Experience 
Rating:
5.0

I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.

Cydni Matsuoka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Acosta  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Renzo Corrocher  |  Overall Experience 
Rating:
5.0

I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.

irina schotter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA HOFFMAN  |  Overall Experience 
Rating:
5.0

Only thing I didn’t like was I didn’t have access 24hours.

William Clayton  |  Overall Experience 
Rating:
5.0

Jorge and the staff were very helpful

Jodi Weber  |  Online Move In 
Rating:
5.0

our 7 years with U Haul was safe, clean, and well overseen by the comoany

Lawrence Falco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob piliere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMASH JR SUTHERLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan steinmann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRYANT KILHENNY  |  Overall Experience 
Rating:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen Neumeyer  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Michelle Porter  |  Online Move In 
Rating:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony Pizzo  |  First Impressions 
Rating:
1.0

We went after hours and didn’t have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena Arias  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GIUSEPPE LO MONACO  |  Overall Experience 
Rating:
5.0

very clean premesis staff very helpful in and out quickly

Alex Ericson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Clayton  |  First Impressions 
Rating:
5.0

Thank you

Thomas Melia  |  Overall Experience 
Rating:
5.0

Thank you for everything. You guys were great!!!

gilad lewkowitz  |  Overall Experience 
Rating:
5.0

People was very nice and kind

Vincent Gagliardo  |  First Impressions 
Rating:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne Coughlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andriwarren Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reid  |  Overall Experience 
Rating:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo Corrocher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marcia caronia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doonna Pezzica  |  Online Move In 
Rating:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE FISHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Jurlando  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Lomonaco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Comfort  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lovett  |  First Impressions 
Rating:
5.0

Everything went well and the service was very good.

Joe Fazio  |  Overall Experience 
Rating:
4.0

Thank you

GEORGE MCKENZIE  |  Overall Experience 
Rating:
3.0

Too expensive

MICHAEL AHEARN  |  Overall Experience 
Rating:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla leary  |  Overall Experience 
Rating:
5.0

The young lady there was fantastic

MIKE SHARKEY  |  Overall Experience 
Rating:
5.0

Service was exceptional

christine d'aurizio  |  First Impressions 
Rating:
5.0

Very helpful!!

Lisa Finstrom  |  First Impressions 
Rating:
5.0

The staff was always helpful , friendly & knowledgeable

Melinda Stillwaggon  |  Overall Experience 
Rating:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta Booker  |  First Impressions 
Rating:
3.0

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Barbara Wahlberg  |  Overall Experience 
Rating:
5.0

The staff is always helpful & friendly.

Melinda Stillwaggon  |  Overall Experience 
Rating:
5.0

Clean, professional & fast. Great experience & would recommend.

Caroline Scalera  |  Overall Experience 
Rating:
5.0

I always felt like my possessions were safe and secure. Thank you.

BARBARA ACOSTA  |  Overall Experience 
Rating:
5.0

Thanks!

David Rocks  |  Overall Experience 
Rating:
5.0

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Matthew Weinberg  |  Overall Experience 
Rating:
4.0

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Barbara Wahlberg  |  Reservation 
Rating:
5.0

Very helpful and friendly service

Lawrence Falco  |  Reservation 
Rating:
3.0

No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.

Mithun Mahadevaiah  |  Overall Experience 
Rating:
5.0

I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.

BRUCE WINFIELD  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top