Customer Reviews for U-Haul Moving & Storage of Smithtown

4,177 comentarios

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was excellent

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lesley M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Nothing different. Best place to rent a truck

WILLIAMMACMURRAY R. 
Clasificación:
5.0

Make a picture of windshield to make sure no rock nicks or cracks when checking

MATTHEWJ N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

The associate I spoke with did not take me out to the truck to show me where it was parked or to make sure everything was in proper and working order. The truck sounded like the transmission was about to go…would make sure if renting from this place…have them check the truck

Leandro F. 
Clasificación:
5.0

It is great. I have nothing to add. I've been with you guys for over 10 years

Emmanuel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
3.0

$2 fee per mile is very expensive

joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
5.0

Totally satisfied with the service.

Joseph T. 
Clasificación:
4.0

Staff was professional, efficient and courteous. Smooth rental of 6 x 12 cargo trailer.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zimeng Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tozer S.  |  Overall Experience 
Clasificación:
5.0

I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.

Cydni M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex D. 
Clasificación:
5.0

Don't change anything

Stephen D. 
Clasificación:
5.0

Totally satisfied with the service.

Joseph T. 
Clasificación:
1.0

I had no issue with the pick up or the truck itself. But the self drop off was a nightmare, I tried for 30 minutes to make an account to drop it off and failed every single time. I tried to call a number to get help was on hold for 30 minutes to be told she could not help me. It is not a user friendly drop off, I was trying to drop at it off and get back home I ended up spending an hour not even able to figure out if I did it correctly.

Michael I. 
Clasificación:
5.0

My experience was excellent. Alexis was very professional and a pleasure to deal with.

Peter T. 
Clasificación:
4.0

Truck had over 101K miles. When I went above 40, then applied the brakes, it felt like the front right wheel was going to fall off. I guess it goes both ways. My last rental had under 1,000mi on it.

John V. 
Clasificación:
5.0

My always go to spot when I need to rent a trailer , fast professional friendly service.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

Nothing to improve moved my new pool wall and filters into my yard friendly service

Michael T. 
Clasificación:
5.0

Always great service

Derek G. 
Clasificación:
1.0

I want to lodge a formal complaint about the return employee who showed us a badge saying Bryan Dodge. He was incredibly disrespectful and dismissive of females m. He told me dawn Morton that i don't know how to read because on the most minuscule print it said gas would be 6.50 I would like a call from a senior executive to give more details on my interaction with this person. I believe he should not have interactions with customers

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jay J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

I always rent from the same store and the ladies their are always on top of the customer service. Brand new van ran very smooth will definitely recommend.

TERENCE H. 
Clasificación:
5.0

Good experience

EVERETT M. 
Clasificación:
5.0

The location I dropped off at was perfect. However, I had to change my drop off location due the original location at swap and shop pawn 2369 middle country road, center reach, NY was closed even though their hours stated they were open. Which would have been fine to drop off and use the Uhaul web site to drop off at a closed business. But when we tried to drop off the truck there was NO clear place to leave the truck. The key drop off box was behind the building and surrounded by regular civilian cars. I had to change my location drop off due to the Uhaul web site not working. I could not get the Uhaul website to find my location which is required when you returned your vehicle. My other option was to use the scanner code on the “front door” of the pawn shop. Well there was NO code to scan code on the front door. I had to call and talk to multiple people from Uhaul before I found someone who could help me. While waiting in the back parking lot of this drop off location. What a nightmare. I finally got this woman named Lisa from Uhaul to switch my location to an actual Uhaul location. Which was extremely easy to do.

erich R. 
Clasificación:
5.0

Very satisfied with the overall service.

JOSEPHG T. 
Clasificación:
5.0

1st time using mobile app for this type of transaction. I was a little concerned, but the app is very good and the store was great. Vehicles very organized and the lock boxes and key drops were very well maintained. Would definitely do it again,

Charlie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Italo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred R. 
Clasificación:
5.0

Friendly courteous service, the were able to fix the many errors made by Massachusetts personnel.

MICHAEL W. 
Clasificación:
5.0

Always a pleasant experience going there. Staff is friendly and helpful. My only issue was a trip where I went to purchase a box packing supplies that were cheaper on the website than in the store. I was told that you (U-haul) did not match your internet pricing and if I wanted to get that price we could order that way. Seems counter productive to me standing in front of an associate thay could easily accomodate the request. Again, staff was extremely pleasant , so it was not an issue as it was only $1 difference. Seems to me that the price shoild have been honored. Gracias.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy V. 
Clasificación:
5.0

Everyone was polite and efficient.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fubao L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherne W. 
Clasificación:
5.0

The rearview mirror on the driver's side of the car I got was loose, and the angle of the rearview mirror changed due to the shaking of the vehicle while driving, so I couldn't see the car behind me. I had to pull over and adjust it frequently. I ended up using tape to temporarily secure it.

Yu C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWJ N. 
Clasificación:
5.0

Friendly,fast very good experience checking in and bringing back rental truck. Good prices. Will use again

Bill A. 
Clasificación:
5.0

It was a pleasure to deal with the knowledgable and curtios employees.

Douglas D. 
Clasificación:
5.0

Please offer FREE COFFEE. Thanks 😊

Syed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
1.0

El cliente no dejó un comentario.

giovanna A. 
Clasificación:
5.0

I rented a 26 foot box truck from the Smithtown location during my time it was supposed to be only 24 hours but unfortunately with every move there's things that can alter the time with the move especially when you just starting To move into a new house during that time the general manager at Jennifer Morales was very professional and extended my time she had also called me to ask if I needed any help with the move. I was taking back by this offer it was very kind of her, she knew I was having a rough time. She went above and beyond I highly recommend everyone to rent from this U-Haul location I have rented from other U-Haul locations up and down the East Coast doing certain jobs where I needed a trailer or a box truck but I have never had a manager offered to help doing that I was overwhelmed thank you so much Jennifer I will be renting from your location again. To upper management I want you to know that you have a very special manager And yes I am raving about her she deserves it

Kevin U. 
Clasificación:
5.0

I always rent from here to use the truck for my storage locker same girl always helps me out

CHRISTIAN DONALD K. 
Clasificación:
5.0

I called uhaul and complained about truck shaking and no one compensated me four all of my inconvenience

JOSEPHA C. 
Clasificación:
5.0

Nothing ,everyone was very helpful and explained all I needed to know and went over every question I had

RICHARD P. 
Clasificación:
5.0

This is the second time in a week I rented a truck, and both times the service was great. The woman with the purple hair, really knows the business and seems to enjoy being there. Don't lose her! Lol

richard R. 
Clasificación:
5.0

Always rent from here never an problem. 10 footer perfect size for my pool tables

Collin G. 
Clasificación:
5.0

Pleasure as always. Two young workers took off the trailer and carried it away. Very good price for what it's worth.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

Sterlingl wheel little bit unestable

Adalberto H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

Very satisfied with the overall service.

JOSEPHG T. 
Clasificación:
2.0

Trailer brakes would work half of the time

omadat L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
4.0

Picked up vehicle with just about a full tank. Needle when I filled up went over full which is what happens to all vehicles. The tank was not filled the same way. I put an additional 3 gallons which came to. ~$15. When paying such a high mileage rate this did not sit well with me. Otherwise a good experience.

stewart F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Manager was fantastic!

MICHAELJ R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Nothing. Everything was great

WILLIAMMACMURRAY R. 
Clasificación:
5.0

Everything worked out great and I wouldn't change a thing !!

Joseph I. 
Clasificación:
5.0

Fast and easy service. Very polite.

JAMESMARTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZEBTH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas A. 
Clasificación:
5.0

The process from start to finish was simple. The salesperson was very professional and helpful.

Howard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed G. 
Clasificación:
3.0

Everyone there was very helpful & polite, however my gripe has always been with U-Haul not having working lights on their rental trailers. This is nonsense that the locale that your renting from cannot change a light bulb or fixture. if there is a lamp on the unit, it must work. These trailers are very old & worn out. how about updating the fleet?

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
4.0

Nothing!

fidel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
4.0

My vehicle only had a 1/4 tank of gas upon pick up and the dashboard monitor said it was 39 miles to empty prompting me get fuel immediately.

Carl S. 
Clasificación:
5.0

The staff was great.

richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHITYA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Renzo C.  |  Overall Experience 
Clasificación:
5.0

I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.

irina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H.  |  Overall Experience 
Clasificación:
5.0

Only thing I didn’t like was I didn’t have access 24hours.

William C.  |  Overall Experience 
Clasificación:
5.0

Jorge and the staff were very helpful

Jodi W.  |  Online Move In 
Clasificación:
5.0

our 7 years with U Haul was safe, clean, and well overseen by the comoany

Lawrence F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bob p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASH JR S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYANT K.  |  Overall Experience 
Clasificación:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen N.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P.  |  Online Move In 
Clasificación:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony P.  |  First Impressions 
Clasificación:
1.0

We went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

GIUSEPPE L.  |  Overall Experience 
Clasificación:
5.0

very clean premesis staff very helpful in and out quickly

Alex E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

Gracias

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. You guys were great!!!

gilad l.  |  Overall Experience 
Clasificación:
5.0

People was very nice and kind

Vincent G.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriwarren O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doonna P.  |  Online Move In 
Clasificación:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matt T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Everything went well and the service was very good.

Joe F.  |  Overall Experience 
Clasificación:
4.0

Gracias

GEORGE M.  |  Overall Experience 
Clasificación:
3.0

Too expensive

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla l.  |  Overall Experience 
Clasificación:
5.0

The young lady there was fantastic

MIKE S.  |  Overall Experience 
Clasificación:
5.0

Service was exceptional

christine d.  |  First Impressions 
Clasificación:
5.0

Very helpful!!

Lisa F.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful , friendly & knowledgeable

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta B.  |  First Impressions 
Clasificación:
3.0

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

The staff is always helpful & friendly.

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Clean, professional & fast. Great experience & would recommend.

Caroline S.  |  Overall Experience 
Clasificación:
5.0

I always felt like my possessions were safe and secure. Gracias.

BARBARA A.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

David R.  |  Overall Experience 
Clasificación:
5.0

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Matthew W.  |  Overall Experience 
Clasificación:
4.0

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Barbara W. | Reservación
Clasificación:
5.0

Very helpful and friendly service

Lawrence F. | Reservación
Clasificación:
3.0

No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.

Mithun M.  |  Overall Experience 
Clasificación:
5.0

I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.

BRUCE W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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