Customer Reviews for U-Haul Moving & Storage of Smithtown

4,440 comentarios

771 Nesconset Hwy   Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

(631) 724-2482

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    6:30 a. m. - 8 p. m.
  • Domingo
    8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 724-2482

771 Nesconset Hwy
Smithtown, NY 11787
(1/2 Mile East of Terry Road on South side of Route 347 Next to Taco Bell)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    6:30 a. m. - 8 p. m.
  • Domingo
    8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

Very quick and easy transaction from beginning to end. The staff were very helpful and friendly. Excellent experience.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john D. 
Clasificación:
3.0

They forgot to give me my furniture covers, I checked In twice because they gave me two locations. When I went to pick up the trailer I had to do all the checking in again, I was surprised I still had the trailer reserved.

valentine R. 
Clasificación:
5.0

Found out speedometers was appropriately 3 miles off in there favor, though I didn't go over the mileage.

Raymond R. 
Clasificación:
5.0

Once again, the team at U-Haul has knocked it out of the park. They make renting a truck quick and easy.

glenn D. 
Clasificación:
5.0

The manager Jen and the employees are absolutely Awesome. Never an issue I've been using this U Haul location for years .

THOMASCHARLES A. 
Clasificación:
5.0

The staff are very professional and courteous.

Robert H. 
Clasificación:
3.0

The pricing is ridiculous. I won't be renting there again. They overcharged both times I used them.

Rainey Y. 
Clasificación:
5.0

This is my go to uhaul. I prefer the treatment here over any other Uhaul, the trucks are always clean and well maintained. The employees are spot on I see the girl at other uhaul to.

JUSTINW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
5.0

Great Service

Keith H. 
Clasificación:
5.0

Quick ..easy…

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
4.0

The mobile app and the mobile check-in to pick up your equipment does not work. I made a reservation, filled out everything online, log in into my account, turn on my location services for the app and the website and yet had to go inside the store to sign and pay.

Jaime R. 
Clasificación:
5.0

Although the truck was clean, it smelled like cigarettes in the cab for my whole rental period which was only about an hour and a half. being a non-smoker, I had a nice headache by the time my trip was through

THOMASH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Access to storage should be till 9pm. Also, trash can in storage area would be nice.

tara m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darla H. 
Clasificación:
3.0

my pickup location was changed by uhaul at the last minute resulting in no options for me to change plans and thus incurred extra mileage at 99 cents a mile that uhaul had no problem charging me

David C. 
Clasificación:
5.0

Extremely helpful staff. They get you in and out in a hurry and are generally concerned with your needs. Would highly recommend this location.

glenn D. 
Clasificación:
5.0

Nada

Angel N. 
Clasificación:
5.0

Amazing as always they hook up the trailer very fast great service

Jesse M. 
Clasificación:
5.0

Amazing and friendly service

Rita A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Absolutely nothing

peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

debbie T. 
Clasificación:
5.0

I was quoted $175 to have my new bed set delivered. My total bill with U-Haul came out to $50. Walked away a very happy customer with an extra $100 in my pocket. Service was well professional and well put together.

Christine M. 
Clasificación:
5.0

Weekend price is too high

Junior R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHND E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDGEORGE J. 
Clasificación:
5.0

Perfect nice new van

frank M. 
Clasificación:
5.0

Excellent. The girl at the pick up was very sweet helped me extend the truck for N extra day. The drop off was easy no hidden charges.

RACHELRENEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiliam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie P. 
Clasificación:
5.0

All good 👍🏻

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabrielle G. 
Clasificación:
2.0

truck was old had no pick up and when coming back started to over heat did not want to stop for gas for that reason they charged me 53 for a gas charge anyway

Dominic M. 
Clasificación:
5.0

Everything went smoothly from when I ordered the truck online to when we dropped it off. The manager who helped us in the morning was outstanding! We really appreciate how easy this was because moving is so stressful. Thank you very much and I will highly recommend you to others. Ellen Brett

Ellen B. 
Clasificación:
5.0

I was extremely disappointed with my experience at this location. I was supposed to pick up a truck at 7am using the self pick up. When I got to the location to actually pick up the truck I got an error message saying that I had to wait till the store opened, which was at 9am because of the holiday. This was an extreme inconvenience.

KATHLEENDENISE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caryanne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
1.0

The floor was very sticky with some kind of glue and it ruin all my selling merchandise boxes

johan C. 
Clasificación:
1.0

1. I have used U-Haul once or twice annually for over 25 years. The problem was not with the local outlet or its people. The truck was ready as stipulated. The truck I rented suddenly would not start after reaching my pick up point and being loaded. I was stranded. I called Uâ€"Haul roadside assistance and was notified they would be able to assist me in 90 minutes. I was given a plethora of useless information for internet use (I use a flip phone). Just as suddenly as the truck would not start, it started and I made it to my drop off point and unloaded. The started again, and I stopped to get some gas (racked up 17 miles usage). Had to turn the truck off at the gas pumps. Got the gas and was stranded at the pumps for over a ½ hour which caused discomfort for other customers and for me. I called U-Haul assistance and was told the wait time was around 20 minutes in the queue. The U-Haul authorized rescue vendor had not call during all this time. Finally, the truck started for god knows what reason. I made it back to U-Haul for my return. That truck has either a bad ground or more likely the ignition switch is on its way out. Ironically, as I was leaving the U-Haul center the vendor finally called and asked if I was still at the original location. I am sure you can only guess at my response! Lousy inadequately staffed on-line service center and limited repair options are very telling.

Dimitri nickolas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

maddy G. 
Clasificación:
5.0

Always great

John H. 
Clasificación:
5.0

No Complaints

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zimeng Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Fabulous customer service at this spot. Not like a gas station uhaul the employees really know what they're talking about. Price not bad either.

david H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E. 
Clasificación:
2.0

It was a very disappointing experience thus time around which was suprising since last time used this location eveything was good, it first started withe the assiciate after checking in i was handed the keys and told the truck is outside on the side i . wasnt shown which was the actual truck since there were two the same, so i proceeded to enter the truck which was in front i entered put my belongings inside , turns out it was the wrong key to the vehicle, i exited the truck returned to the associate explained what happened, he apologizes and hands me another key and explains to me it was the other truck , so i go back to the first truck to retrieve my belongings ,, unbeknown to me the truck door was locked , somehow the door locked after closing it, so now my belongings are inside the truck that was mistakenly given to me, again i soeak to the assiciate tell him what was going on , i asked him if there was another key so i could get my belongings he tells me no , im standing there shocked , i asked him why is there no spare key his response was corporate is afraid employess will steal there trucks , so therefore there are no spare keys, at this time im trying to figure out how am i getting my belongings and worrying about how late i am going to be , to get to where i had to be, finally i had to call my A.A.A to come and slim- jim the door open , after all this an hour later the associate tells me that he will note what happened and speak with the manager and she will probably be able to compenssate me by taking off a day rental , i thought that was fair so i proceede to the reat of my day. The next day i return the truck and it happened to be the same associate, so i ask him was everything taking care of with the credit , his response was the manager told him theres nothing she can do for what happened, im like stunned right now because im thinking the manager would credit me for the huge inconveinance that the associate and the company for that matter vaused me hust for not havin a simple spare key. Terribly disappointing

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

Nothing, the staff did everything right. Thank you

joe S. 
Clasificación:
5.0

Good staff I only went about 20 miles the drop box at night was very easy return on phone and drop the keys

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Griffin W. 
Clasificación:
4.0

Clean and very convenient.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

The trailer seamed old and the floor made a lot of noise. The trip went well as they usually do. Another satisfied rental.

Timothy R. 
Clasificación:
5.0

This whole crew is friendly and professional, they're great..! The 26' truck I used was clean and ran great. The storage buildings on Bellemeade are beautiful and clean Being able to back inside, out of the weather, inside, is HUGE.

daniel G. 
Clasificación:
5.0

Nothing. Everything was great! 😊

Karen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

chingfa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonidas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  First Impressions 
Clasificación:
5.0

Kyle was amazing when I was picking up the truck, he told me all the info I needed and even offered me a storage unit with the first month free! Bryan was equally as helpful at return, came out in the pouring rain and returned me in a matter of minutes. Extremely smooth rental process through and through, will definitely use this location again!

Jose R. 
Clasificación:
5.0

Employees were great everyone was friendly and very informative the U-Haul wifi was not the best but the rental was fine

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giglia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
5.0

The app did not work as advertised when returning my truck.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dimitri nickolas P. 
Clasificación:
5.0

The manager was very helpful and attentive to the client

Peter D. 
Clasificación:
2.0

You raised your price for this little cubicle by 50% from 29.95/month to 44.95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship. By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.

DOUGLAS R.  |  Overall Experience 
Clasificación:
4.0

The truck had 188k on the odometer so for the age it was ok.

William S. 
Clasificación:
5.0

Fast and professional service by all. Everyone was really nice and friendly. The van I used was INCREDIBLE! Drove great, easy to use.

sarah K. 
Clasificación:
5.0

Good group of guys at the uhual handtruck was in the way they took it out and didn't charge me extra no hidden fees

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murice B. 
Clasificación:
5.0

Weekly rate with 750 miles more than enough I stayed under

Roy F. 
Clasificación:
5.0

I didn't have a reservation went In and got a truck for a couple hours. Everything was good the employees know what they are talking about.

Anthony P. 
Clasificación:
1.0

After coming to the location, the van was never assigned to our order. Spent over a half hour on the phone with customer service, since no one was at the location, she assured us that someone was walking around in the storage units holding the key…that's after we were finally able to open the lock box with no key in it! Thankfully, there was another employee from the other location who drove over to bring us a key… this set us behind and we ended up coming back late - and uhaul charged us for a double rental. That's pretty shitty after the huge inconvenience we experienced today.

LeeAnn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

All was good and no improvements needed.. guys were helpful with all and we were satisfied.

Brian S. 
Clasificación:
5.0

No need for improvement. Employees, facilities & equipment were all wonderful.

michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette B.  |  Overall Experience 
Clasificación:
5.0

Staff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!

Ravichandar V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lesley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tozer S.  |  Overall Experience 
Clasificación:
5.0

I do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.

Cydni M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Renzo C.  |  Overall Experience 
Clasificación:
5.0

I loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.

irina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H.  |  Overall Experience 
Clasificación:
5.0

Only thing I didn’t like was I didn’t have access 24hours.

William C.  |  Overall Experience 
Clasificación:
5.0

Jorge and the staff were very helpful

Jodi W.  |  Online Move In 
Clasificación:
5.0

our 7 years with U Haul was safe, clean, and well overseen by the comoany

Lawrence F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bob p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASH JR S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYANT K.  |  Overall Experience 
Clasificación:
4.0

Only issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs

Ellen N.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Michelle P.  |  Online Move In 
Clasificación:
1.0

Where the storage units are down stairs is not climate controlled like advertised. Extremely hot inside

Anthony P.  |  First Impressions 
Clasificación:
1.0

We went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.

Ximena A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

GIUSEPPE L.  |  Overall Experience 
Clasificación:
5.0

very clean premesis staff very helpful in and out quickly

Alex E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

Gracias

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything. You guys were great!!!

gilad l.  |  Overall Experience 
Clasificación:
5.0

People was very nice and kind

Vincent G.  |  First Impressions 
Clasificación:
5.0

The woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin

Suzanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriwarren O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
3.0

The online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.

Renzo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcia c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doonna P.  |  Online Move In 
Clasificación:
5.0

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

ELEANORE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matt T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

Everything went well and the service was very good.

Joe F.  |  Overall Experience 
Clasificación:
4.0

Gracias

GEORGE M.  |  Overall Experience 
Clasificación:
3.0

Too expensive

MICHAEL A.  |  Overall Experience 
Clasificación:
5.0

Amazing service My things were found as I left them Definitely recommend

kyla l.  |  Overall Experience 
Clasificación:
5.0

The young lady there was fantastic

MIKE S.  |  Overall Experience 
Clasificación:
5.0

Service was exceptional

christine d.  |  First Impressions 
Clasificación:
5.0

Very helpful!!

Lisa F.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful , friendly & knowledgeable

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Loretta B.  |  First Impressions 
Clasificación:
3.0

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

The staff is always helpful & friendly.

Melinda S.  |  Overall Experience 
Clasificación:
5.0

Clean, professional & fast. Great experience & would recommend.

Caroline S.  |  Overall Experience 
Clasificación:
5.0

I always felt like my possessions were safe and secure. Gracias.

BARBARA A.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

David R.  |  Overall Experience 
Clasificación:
5.0

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Matthew W.  |  Overall Experience 
Clasificación:
4.0

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Barbara W. | Reservación
Clasificación:
5.0

Very helpful and friendly service

Lawrence F. | Reservación
Clasificación:
3.0

No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.

Mithun M.  |  Overall Experience 
Clasificación:
5.0

I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.

BRUCE W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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