Comentarios de los clientes para U-Haul Moving & Storage of Smithtown

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Smithtown

Clasificación general:

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Ann M.
Clasificación:

Badly cared for and unsafe equipment

Richard R.
Clasificación:

Cashier was super awesome and helpful.

ALEXANDER JOHN S.
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El cliente no dejó un comentario.

Michael S.
Clasificación:

Took forever to simply return truck.

CHRISTOPHERM S.
Clasificación:

Hire more people like Alexis

William D.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

YOUNGDUK K.
Clasificación:

El cliente no dejó un comentario.

Carolyn P.
Clasificación:

I will tell all I see DON'T RENT THE $19.95 A DAY PANEL VAN - IT'S A DRIVING NIGHTMARE AND A HAZARD ON THE ROAD. GO TO ENTERPRISE AND RENT THEIR VAN.

Matthew R.
Clasificación:

El cliente no dejó un comentario.

Kayleigh H.
Clasificación:

Easier no contact pickup/drop off or send an email before explaining all needed information before check in and check out so the customer knows the process before the rental day comes.

Mike W.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

El cliente no dejó un comentario.

WILLIAM Z.
Clasificación:

everything was perfect Jennifer, Thomas *& Lex were over the top helpful. 5 stars all way Thanks

Maria H.
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El cliente no dejó un comentario.

john P.
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El cliente no dejó un comentario.

Chris B.
Clasificación:

Nothing

Lawrence M.
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El cliente no dejó un comentario.

JAVIER M.
Clasificación:

Nothing very professional n would go back anytime to this location

Serena L.
Clasificación:

All went well with the move, very satisfied with the truck.

salman A.
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El cliente no dejó un comentario.

Walter F.
Clasificación:

El cliente no dejó un comentario.

Peter D.
Clasificación:

El cliente no dejó un comentario.

Jackie A.
Clasificación:

El cliente no dejó un comentario.

Maureen V.
Clasificación:

I had a hard time doing it on line, but the customer service really helped out

Sharon O.
Clasificación:

El cliente no dejó un comentario.

KEVINS A.
Clasificación:

El cliente no dejó un comentario.

marcia c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ryan M.
Clasificación:

El cliente no dejó un comentario.

ALYCEM G.
Clasificación:

El cliente no dejó un comentario.

robert P.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

Easy pickup and drop off. Vehicle was clean but sounded like it wanted to die. Similar experience in past so I think many of these trucks are just too old or too beat up.

John M.
Clasificación:

The staff members here are terrific.

Mary P.
Clasificación:

Nothing; everything was perfect! The customer service provided by the woman working was superb. Kudos!

Maria R.
Clasificación:

Best customer service by phone also. Help me to transfer to the second location

Michael R.
Clasificación:

Call/text/email your customer if the pick up location changes. And tell your reps to not assume it is the customers fault at first. I've used Uhaul multiple times and it is normally seamless but this time I felt it was overpriced and I was not happy with the lack of communication and no offering of a discount is unacceptable if you want any kind of customer royalty

CHRISTOPHERM S.
Clasificación:

El cliente no dejó un comentario.

THOMASD R.
Clasificación:

Nothing. Loved the quick service

Kenneth H.
Clasificación:

Nothing, it was a great experience.

NICHOLAS A.
Clasificación:

Nothing. My whole experience was great

Vincent C.
Clasificación:

El cliente no dejó un comentario.

JOHNMCCLURE T.
Clasificación:

I want to be clear, I am not upset. Stuff happens and I watched the tech secure my ball to the hitch. However, we noticed on return of the trailer it had come quite loose. Perhaps a lock washer would be a good addition. It had been 1200 miles over occasional patched of rough road. I had great service at this place and would certainly rent there again

WILLIAMG S.
Clasificación:

El cliente no dejó un comentario.

Alan B.
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El cliente no dejó un comentario.

William P.
Clasificación:

El cliente no dejó un comentario.

MARKSTEPHEN G.
Clasificación:

My only complaint is that it is near impossible to get someone from that store to answer their phones to speak to someone about my ubox.

Victor B.
Clasificación:

El cliente no dejó un comentario.

DENNISS O.
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

My original pickup location didn't have the equipment so I had to drive an additional 20 extra miles.

THOMASA I.
Clasificación:

The customer service was OUTSTANDING!! I made a reservation over the phone on Saturday for a Sunday pick up. I was assured and then re-assured that the pick up location was SMITHTOWN. Sunday comes and the pickup location was CHANGED to a different address WAY OUT OF THE WAY! I called the Smithtown location and the rep switched my reservation to THAT location and the whole process was smooth! The ONLY thing I would recommend is that you consider a Veterans discount such as your competition.

MICHAELDAVID C.
Clasificación:

El cliente no dejó un comentario.

Theresa L.
Clasificación:

I was given a new pick up location the day of after I called to find out where the truck I rented was. I had to go 27 mins out of my way to get the truck. The truck smelled of BO. The truck ran like it was on its last leg.

Michael L.
Clasificación:

El cliente no dejó un comentario.

LOUIS S.
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El cliente no dejó un comentario.

JORGECARLOS B.
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El cliente no dejó un comentario.

Patrick B.
Clasificación:

El cliente no dejó un comentario.

Vincent R.
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El cliente no dejó un comentario.

MINAS D.
Clasificación:

26 foot Vehicle was good easy to handle. total cost of the rental a little bit pricy, but overall good experience

Joe P.
Clasificación:

Drove the truck 8.4 miles, they said I drove 15. I took a picture of the odometer as proof as this has happened to me in the past. I also set the trip meter as I was sitting in the parking lot. I know it's a difference of $7, but the fact is I have proof the odometer was incorrect. Pretty sure I paid for someone else's rental.

Doonna P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

El cliente no dejó un comentario.

June M.
Clasificación:

Although I was supposed to o/u at another location, I felt the Smithtown location was clean, spacious n customer service was tops in getting me thru the process of renting the trailer and out the door

KIM H.
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El cliente no dejó un comentario.

Brian R.
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Workers did an excellent job.

Kim B.
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The pricing with 20$ + 1.89$ per mile is misleading and more expensive than it should be. Will not use anymore in future.

Dominick M.
Clasificación:

I think the setup in the rental office/store is very clean, and well stocked. The people that work there are always friendly and eager to assist. Whenever I need to rent a vehicle the process is always smooth. The vehicles are always spotless. I wouldn't Change a thing.

Eric S.
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El cliente no dejó un comentario.

Matthew F.
Clasificación:

El cliente no dejó un comentario.

AMYGENEVIEVE K.
Clasificación:

Moving is stressful. Uhaul was not. Very easy pickup and even easier drop off. I really appreciate that.

Brian H.
Clasificación:

Very professional staff. Reliable and clean equipment.

jean C.
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El cliente no dejó un comentario.

Peter M.
Clasificación:

Great service, everyone was very nice and helpful. Highly recommended for anyone moving/ storing.

Wilber A.
Clasificación:

My experience this time we so awesome, there is really no room for improvement... Unless you can have coffee to offer 🙂

Anthony B.
Clasificación:

El cliente no dejó un comentario.

Charles Y.
Clasificación:

Truck was 3 hours late.this was not the location I wanted, I had to change my schedule and drive here and on the way they said they did not have the truck yet

richard L.
Clasificación:

El cliente no dejó un comentario.

Thomas F.
Clasificación:

The inside of the trailer was very dirty when we picked it up. it looked like there was mud all over the floor. We had to scrub it down before we could put any of our personal belongings in there. Besides that the rental was very good. decent price, staff was friendly. I would use again.

BETSY M.
Clasificación:

Staff did NOT review important facts about the trip.. like not taking the parkway in a 15ft., staff over the phone were incorrigible and they left after practically throwing us the contract, staff members were ignorant and rude. I HATED this experience. Storage was NOT established at the site BEFORE the trip began and the charge was the same for the 15ft as the 10ft and storage for moving OUT of state is only ONE month when two would have made sense.

dennis B.
Clasificación:

El cliente no dejó un comentario.

JOHNF H.
Clasificación:

Always great service

Amy T.
Clasificación:

I didn't like how when I made my reservations to pick up the U-Haul in the location that I wanted I had to pick up in a completely different location and same with my drop off. Completely not happy.

Tyrone J.
Clasificación:

Just to find a way to tell people how important to do the online check in. What a difference. 5 minutes to get the van. And 3 minutes at return truly does not get better than that.

Michael K.
Clasificación:

El cliente no dejó un comentario.

Karen C.
Clasificación:

El cliente no dejó un comentario.

Vivian O.
Clasificación:

El cliente no dejó un comentario.

Vladimir K.
Clasificación:

El cliente no dejó un comentario.

William N.
Clasificación:

El cliente no dejó un comentario.

Joan O.
Clasificación:

El cliente no dejó un comentario.

karen C.
Clasificación:

very friendly knowledgeable staff nice location. would recommend more lighting for off hours drop off. we had flashlights in the car. if we didn't there is no way we would have gotten the trailer off in the dark.

Natalie M.
Clasificación:

Double check with owner of Ubox about delivery. I was delivered an empty Ubox because the employee noticed the box number was not the same as my contract, but decided to let movers take the box anyway. Extreme hassle because movers had to go back to get the right box that the employee said they remember seeing

Richard F.
Clasificación:

The customer service provided by Jennifer Morales was extraordinary! Her colleague Tom was equally terrific. There was an error on our reservation which required her to call corporate twice to resolve it. Throughout the very frustrating situation, her attitude and customer service was the epitome of excellence! She was professional and kept apologizing for the delay. As we said once she resolved the situation, her incredible customer service was well worth the delay. Tom was equally helpful with the trailer hook up, they are top-notch!!

Robert B.
Clasificación:

El cliente no dejó un comentario.

norma W.
Clasificación:

El cliente no dejó un comentario.

Alexis R.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

Just have more of each vehicle to rent for use

CRAIG M.
Clasificación:

El cliente no dejó un comentario.

nick K.
Clasificación:

Staff was very nice and the pick up and drop off was very easy the only thing was our tail light/ brake light was out on the trailer other then that everything was great and the trailer was very good

PETER W.
Clasificación:

El cliente no dejó un comentario.

Peter K D.
Clasificación:

El cliente no dejó un comentario.

Desiree A.
Clasificación:

El cliente no dejó un comentario.

Tony S.
Clasificación:

Improvements not required, The crew at this location are top notch and 100% professional. They deserve special recognition.

Santino Z.
Clasificación:

El cliente no dejó un comentario.

ELEANORE F. | Overall Experience |
Clasificación:

I have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.

Maureen J. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Joseph L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Craig C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

matt T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joe F. | Overall Experience |
Clasificación:

Everything went well and the service was very good.

GEORGE M. | Overall Experience |
Clasificación:

Thank you

MICHAEL A. | Overall Experience |
Clasificación:

Too expensive

kyla l. | Overall Experience |
Clasificación:

Amazing service My things were found as I left them Definitely recommend

MIKE S. | Overall Experience |
Clasificación:

The young lady there was fantastic

christine d. | First Impressions |
Clasificación:

Service was exceptional

Lisa F. | First Impressions |
Clasificación:

Very helpful!!

Melinda S. | Overall Experience |
Clasificación:

The staff was always helpful , friendly & knowledgeable

Loretta B. | First Impressions |
Clasificación:

Did everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!

Barbara W. | Overall Experience |
Clasificación:

We were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.

Melinda S. | Overall Experience |
Clasificación:

The staff is always helpful & friendly.

Caroline S. | Overall Experience |
Clasificación:

Clean, professional & fast. Great experience & would recommend.

BARBARA A. | Overall Experience |
Clasificación:

I always felt like my possessions were safe and secure. Thank you.

David R. | Overall Experience |
Clasificación:

Thanks!

Matthew W. | Overall Experience |
Clasificación:

The team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!

Barbara W. | Reservation |
Clasificación:

Very helpful and good customer service. Associate was personable and generally interested in helping out.

Lawrence F. | Reservation |
Clasificación:

Very helpful and friendly service

Mithun M. | Overall Experience |
Clasificación:

No elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.

BRUCE W. | Overall Experience |
Clasificación:

I am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.

No se han enviado comentarios para esta ubicación.

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