Customer Reviews for U-Haul Moving & Storage of Sidney

857 comentarios

10201 McDonald Park Rd   Sidney, BC V8L5X7

(250) 656-5321

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 656-5321

10201 McDonald Park Rd
Sidney, BC V8L5X7

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Ninguno

Martin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

brad w.  |  First Impressions 
Clasificación:
4.0

Just wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!

Nicole o.  |  Overall Experience 
Clasificación:
5.0

Because of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karen

karren r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

Maybe vacuum the seats as there was dog hair on them

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

After hours drop off is a bit confusing. Better identifying where to park your rental vehicle would be helpful. Also, having a sign indicating where the lock box is for dropping off the keys would help.

Terry P. 
Clasificación:
2.0

Maybe the person behind the counter was just having a bad day, but she definitely had an unfriendly. can't be bothered attitude. Would have been nice if they had pre-filled the tank with gas before I picked it up. It was below half and I filled it up. I didn't get credit for the 1/3 of a tank extra I put in thee, so there goes $50.

LESLEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

Sidney location staff were incredible. The rachet for the front wheels of the vehicle were so rusted they didn't want to release the strap. Staff cut the straps after struggling with them for over 10 minutes to get me on my way at their suggestion, not mine. Staff was so very supportive and helpful that I was over the top impressed!

Dean D. 
Clasificación:
5.0

Staff at the Sidney location were incredible and over the top accommodating. Definitely made the U-haul experience better, however the pickup fully tarnished my thoughts of whether I'd do a U-haul move again.

Dean D. 
Clasificación:
5.0

All the staff were amazing and friendly! Highly recommend.

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

It's a bit confusing to find the Uhaul location in Sidney BC via Google Maps. Some of the older locations show up in the search results. It would be helpful if UHaul contacted Google to take down the old listings.

Nicholas P. 
Clasificación:
5.0

Manager offered exceptional service on all levels. I was very impressed and appreciated it.

rod h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY E. 
Clasificación:
1.0

You guys just need to get your act together this location

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
5.0

You are providing an excellent service and I'm a regular repeat customer who is satisfied with UHaul.

ELIZABETH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

Friendly and amazing service! Best team ever! Thank you!

ERIC G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H. 
Clasificación:
5.0

Our customer service rep was awesome! She was friendly and helpful.

Rhiannon D. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIGEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN E. 
Clasificación:
2.0

The man working the counter was helpful and respectful. The lady that inspected the truck afterwards was extremely rude and refused to wear a mask as she waited next to the driver's door for me to exit.

Ian S. 
Clasificación:
3.0

I booked the trailer on 19 Aug in Nanaimo, BC for pick up on 25 Sep. I was expecting to pick it up in Nanaimo. I was called the day before and told I had to pick it up in Sidney, BC ... a two hour drive from Nanaimo. They said it was the only one available. I was NOT pleased.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ben G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rand R. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy B. 
Clasificación:
5.0

I highly recommend them for your Truck rentals

don T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL C. 
Clasificación:
1.0

I had a number of problems caused by UHaul. In the end, the vehicle was great but the experience was poor. 1. The website said there was a pickup location near by house, I chose this and submitted the request. The request was accepted, however 1 minute later, I got an update that there would be no close pickup location, and I had to do the travelling out of my direction of travel. Don't advertise the pickup locations if you don't honor them! Dishonest. 2. I got emails saying that I would get a phone call from staff the day after I submitted my request. No phone call was received. Dishonest. 3. The online check in doesn't work with Firefox, causing frustration. 4. In store, they require you to insert your credit card to the machine, and then proceed to bombard you with information, without a reminder to take your card. This cost me extra time and money when staff called to inform me about the forgotten credit card. I suspect malicious design but cannot prove it. 5. The vehicle only had 3/4 tank of fuel, and they ask you return the vehicle back with 3/4 tank, and give an estimating tool to fill the tank to that level. Using the tool, it went past 3/4 tank. This is malicious design, just have people fill it back to full. Based on these things, I will not be coming back nor would I recommend this business to others.

ROWAN F. 
Clasificación:
5.0

Excellent experience all around. Staff were great and the vehicle was clean and surprisingly efficient on fuel. Will go here next time.

matthew I. 
Clasificación:
5.0

See final comment re: office closed

Jack D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A.  |  Overall Experience 
Clasificación:
5.0

Appreciate how efficient it was

Jeff W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian K. 
Clasificación:
4.0

I would have given a 5 star rating except for that the space for pickup is a bit limited.

ALEXANDER E. 
Clasificación:
5.0

Everything was great

harold S. 
Clasificación:
4.0

The online checking in process could be smoothed out, it was late at night for us and it took 30 mins to be approved to get going or even get access.

Mariah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H. 
Clasificación:
3.0

I was unable to use the after-hours/24hr drop off as the app would not upload the required photos. I was forced to wait until Uhaul opened at 9am. When I mentioned this to the employee, they were not overly concerned or sympathetic.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

The woman that assisted us with the pick up of the rental truck was very kind and helpful. Thank you very much!

KEVIN B. 
Clasificación:
5.0

Customer service ( the people at this location ), were professional, efficient, friendly, informative, and got me on my way and processed the vehicle return,. quickly and effectively.

JEFF C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Great experience. This location was open till 7 pm on a Saturday and I was able to return it to one of the UHAUL representatives. Will definitely use this UHAUL again. Thanks,

Anil L. 
Clasificación:
5.0

When I arrived to pick up the trailer, the employee informed me that they had checked everything and had replaced one wheel and rim as they felt it wouldn't survive the long trip I was taking. Made me feel good to know I was being looked after so well.

tristan C. 
Clasificación:
5.0

Brand new truck. Very small move but very successful

REGINALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E. 
Clasificación:
5.0

Size of vehicle not available at this location to view, so little hard to imagine just how big the loading area was and whether we had chosen the correct size for our hire. Be nice if pictures etc. could show inside storage area if location do not have one on site.

WILLIAM D. 
Clasificación:
5.0

I was extremely please with the service at this location. Not only was the person who served me (Sonja, I think) most courteous and friendly, when I mentioned the truck really guzzles gas (it cost $23 to fill it up after only driving 25 km), she looked surprised and checked the kms. She figured the last driver must not have filled it up properly and knocked $18 off my bill, without my asking! How great is that! I would definitely rent from here again.

GUY D. 
Clasificación:
5.0

Everyone was friendly and helpful. Therefore, the truck rental overall was an easy transaction and pleasant experience. Gracias.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRAVIS I. 
Clasificación:
5.0

Truck ran very well. Cruise control would have been useful.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimball D. 
Clasificación:
5.0

I was given a drop off location that did not accept the size of truck we rented even after I warned that I felt the location was too small. Hence I had to drive to another location. Use more gas and was late as a result. A bit frustrated but all worked out. Pick up location was awesome. Drop off too. Just mistake of giving me wrong location.

GREGORY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE H. 
Clasificación:
5.0

Everything was perfect: the truck as expected, pickup and drop off a breeze, and the staff friendly and efficient. What more could you ask?

GUY D. 
Clasificación:
5.0

Great staff... I was in and out within 10 mins.

DENIS I. 
Clasificación:
3.0

As this only an equipment return from out of town it was rather confusing due to multiple signs and cones blocking all of the parking. Staff did see me arrive and directed me where to go.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eloy R. 
Clasificación:
5.0

Nothing. All was good.

Pierre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
1.0

I have a picture of my gas needle and I left it at 1/4 tank...the same as I received. Yet got charged $92 for gas!!! BS!! You already received more than $1500 for a 15ft truck, yet you have to gouge for more. Disappointing.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stefan D. 
Clasificación:
5.0

Your staff at MacDonald Rd. are making U-Haul look really good. Not the same everywhere.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Merlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
4.0

Open trailer hired, perfect for refrigerator transport with easy tie down . Quick pick up and staff assisted in connecting trailer. Drop off took under 5 minutes, again staff helpful in disconnecting and checking trailer.

susan H. 
Clasificación:
4.0

The one thing is: I had to wait a month for a truck then the day before I was called by a rep who said they were calling from the Vancouver office and told me it was not available. This caused some issues on my end. I was told I could get a cargo van instead but would have to go to the Topaz (Victoria) location. That's in a different town! so Uhaul asked me to drive 45 minutes each way just to pickup their cargo van then drive another 45 minutes each way to/from Sidney . That's 3 hours of driving that I have to pay for gas let alone the km's that Uhaul would charge me even though I just needed it in my local town? That's bad business. So I cancelled my reservation completely and a couple of weeks later booked a cargo van in Sidney. It was a pain. Also, when I dropped my van there was an individual upset with the Uhaul employee at the counter because he had also booked a truck and went to pick it up and it wasn't there for him. I've never had any issues at this location until this rental, but obviously there's some sort of issue for the pickup truck bookings maybe it's the online system?

Lindsey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Staff were friendly, efficient and well trained. A pleasant experience dropping off the vehicle.

Erik T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON U. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

It all worked fine.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

fiona r.  |  First Impressions 
Clasificación:
5.0

The storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.

dave e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken T.  |  First Impressions 
Clasificación:
5.0

Sonja goes out of her way to be accommodating and informative. Great service driven attitude.

Bobb H.  |  First Impressions 
Clasificación:
5.0

Always impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value

robert p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles j.  |  First Impressions 
Clasificación:
4.0

Lack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful

jaysone a.  |  First Impressions 
Clasificación:
4.0

Gracias

nora b.  |  First Impressions 
Clasificación:
5.0

Sonja was very helpful with all of my needs. Thanks again.

David V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica m.  |  First Impressions 
Clasificación:
5.0

Wonderful service!

heather h.  |  First Impressions 
Clasificación:
5.0

This U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you

Sylvie G.  |  First Impressions 
Clasificación:
5.0

Very good service.

rod d.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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