The staff member went above and beyond but had no support from the Uhaul system from start to finish. The system let him rent us an available storage unit but when we arrived at the unit it was padlocked and actually not available for move in. The staff member immediately called his manager and then corporate Uhaul to see what could be done and if there was an available unit close by. Neither were helpful to him and ultimately for us. This staff member deserves better working conditions, he truly went above and beyond to correct a situation that should not have happened in the first place. We lost over an hour of precious moving time to this situation. We now have our daughter's entire apartment crammed into our home, still trying to organize that disaster. We have been moving our college age and young adult kids with Uhaul for years. This was probably the last time though.JEFFREY B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Shillington
Shillington, PA 19607
(Rt 222-N Of Trnpk)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff are welcoming and helpful throughout the process of getting moving services.aslhy r. | First Impressions
I made an online reservation and had a terrible time with the staff trying to find my reservation and unit. I waited over an hour for them to figure out which unit was mine and they forgot to add my insurance to the unit. Staff was friendly and helpful, yet poorly informed on their system and how to best assist customerWilliam E. | First Impressions
El cliente no dejó un comentario.EthelMae C. | Overall Experience
El cliente no dejó un comentario.Alexis B. | First Impressions
The GM at this location is amazing. He has always helped us and went above and beyond to fix an issue from another store even know it didn't benefit him directly. Customer service is great with Chris Moyer.Michael S. | Overall Experience
The Gentleman Noah that was working was extremely helpful.Colleen C. | First Impressions
I was in shock when I saw the space to store my objects and the size was no bigger then my closest for over $85 a month. This just isn't right. I have to cancel my space and look for another storage location which has caused a big inconvenience to my mom as I have been holding her stuff and paying for a Uhaul because I can't find storage. I am so upset about this. I'm sorry, but I would not recommend Uhaul for storage units per the space for the price they require.Yolande B. | Online Move In
The staff was unfriendly. Wait time was long. Dead mice and mice poop all over my stuffnina f. | Overall Experience
Great location and staffdavid b. | Overall Experience
They keep it clean and a very friendly crew. They know what they are doing.CYNTHIA L. | First Impressions
El cliente no dejó un comentario.joseph s. | Overall Experience
El cliente no dejó un comentario.Judith A. | Overall Experience
Deb was great!!!kelly d. | First Impressions
NingunoSteve O. | First Impressions
I wish that there was a ramp or elevator to get heavy and large items upstairs.Kathryn W. | Overall Experience
El cliente no dejó un comentario.patty P. | Overall Experience
El cliente no dejó un comentario.james f. | First Impressions
The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.Susan M. | Online Move In
Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.Dimas C. | Overall Experience
El cliente no dejó un comentario.Steven P. | Overall Experience
Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.Fredrick A. | First Impressions
Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!Jesus C. | First Impressions
This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.Shyree G. | Overall Experience
El cliente no dejó un comentario.Willis L. | Overall Experience
It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed itCharlette B. | Overall Experience
El cliente no dejó un comentario.nina f. | First Impressions
Buen servicio y halta calidadDimas C. | First Impressions
El cliente no dejó un comentario.Steven P. | First Impressions
Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide openNicole B. | Overall Experience
My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amdNicole B. | First Impressions
The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.Kathy K. | Overall Experience
Great customer service.Nayda A. | First Impressions
Very pleased with staff and facility.jeffrey m. | First Impressions
Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Gracias.tammy m. | Overall Experience
Very helpful with all my storage needs. Thanks!!!!Daniel J. | Overall Experience
Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.Albert M. | Overall Experience
Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.Susan M. | Overall Experience
Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.Diana S. | Overall Experience
The staff was very accommodating to my needs.Rod B. | Overall Experience
My storage unit that I have confirmed reservation for (and did the reservation immediately after talking to rep in location), was given away. Manager was rude, could hear her talking in background!MICHAEL R. | Reservación
The location had everything I needed to make to move go efficientlyJonathan K. | Reservación
Totally happy with the experience.keith r. | Overall Experience
N/CTammy C. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!