Customer Reviews for U-Haul Moving & Storage of Shillington

5,152 reviews

2398 Lancaster Pike   Shillington, PA 19607
(Rt 222-N Of Trnpk, Ollie's Department Store, Paolo's Pizza, Hess, K-Mart, Rte. 724 Junction)

(610) 775-5140

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 775-5140

2398 Lancaster Pike
Shillington, PA 19607
(Rt 222-N Of Trnpk, Ollie's Department Store, Paolo's Pizza, Hess, K-Mart, Rte. 724 Junction)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Miguel V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C 
Rating:
5.0

The person I worked with who I think was the manager was great. Very efficient and helpful. Thanks, Nate

Nathan K 
Rating:
5.0

Very Professional.

Gilberto T 
Rating:
5.0

Customer did not leave a comment.

Chanse B 
Rating:
5.0

Customer did not leave a comment.

Cole W 
Rating:
5.0

Customer did not leave a comment.

christopher g 
Rating:
5.0

Very friendly people 😉

Jose H 
Rating:
5.0

The truck was wonderful! Thanks

dawn e 
Rating:
2.0

The pick up involved 3 hours of my time

kim g 
Rating:
4.0

better electronics connection for trailer hitch.

Edward D 
Rating:
2.0

So i had to drive further then where my reservation was. Then got charged for the truck being under gased by less then a third. I was given a truck that had a check engine light on and almost stalled out at red lights.

james b 
Rating:
5.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

Customer did not leave a comment.

Adele B 
Rating:
5.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

Customer did not leave a comment.

Clayton Z 
Rating:
5.0

Customer did not leave a comment.

Randall O 
Rating:
4.0

Customer did not leave a comment.

Wayne F 
Rating:
4.0

Customer did not leave a comment.

Ronald R 
Rating:
2.0

We lost tread on a tire which caused us a 2 hour wait. One hookup chain fell off during my trip. During my pickup the location charged me more than the reservation charged me. Even with the same rental time frame. It was fixed by changing the drop off time which ended up being less than the original reservation.

Noel R 
Rating:
5.0

Chris was "Awesome" to say the least! We called while we were en-route to my daughters house to rent a trailer. He tried to find me a smaller trailer in the local area but there wasn't any so I went with the 6 x 12 that he had. He is very knowledgeable and his customer service is excellent. He actually helped me with my pin for the hitch because it was defective. I had to purchase a new one which was readily available. He also did a great job hooking up my trailer and gave me a safety brief. I didn't get the young lady that initially waited on me but she was also great. Great employees

Arthur S 
Rating:
1.0

Unfortunately, the POS system was down and the location was short staffed. Only 1 employee. I had a /pm pickup time and had planned to go counter less. That wasn’t an option. I then had to wait 30 minutes to get my keys and go. It caused me to miss an important work meeting.

chris m 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

All was great!!

James P 
Rating:
5.0

Pick up of the vehicle was effortless.

Ronald B 
Rating:
4.0

Don’t be three days late

kelly c 
Rating:
5.0

My husband and I had a wonderful experience from pickup to drop off!

amy K 
Rating:
4.0

Customer did not leave a comment.

Brandon W 
Rating:
3.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Justin K 
Rating:
4.0

Customer did not leave a comment.

Karissa P 
Rating:
4.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Was very pleased with the service I received from these guys, they we’re very helpful even with an electric issue I had and the trailer worked great.

rodger m 
Rating:
5.0

Customer did not leave a comment.

curtis f 
Rating:
5.0

Customer did not leave a comment.

Rittu H 
Rating:
1.0

I was billed for a 2day rental when it should have only been 1 day please correct.

Michael L 
Rating:
3.0

Have truck at location i originally asked

Jason G 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

scott g 
Rating:
5.0

Excellent experience.

Carl S 
Rating:
5.0

The owner of the Uhaul is often who is there - such a nice guy! I have always received excellent service here. They are even flexible when the equipment is returned later than estimated time.

John B 
Rating:
5.0

Wait time for service at counter was too long. Not enough people working.

Jesse Y  |  Overall Experience 
Rating:
5.0

All good.

Michael J 
Rating:
5.0

Customer did not leave a comment.

Joe W 
Rating:
5.0

Customer did not leave a comment.

Tiffany F 
Rating:
4.0

Customer did not leave a comment.

Christopher J 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Chris Moyer is an excellent Owner. He was pleasant, positive, and informative. He even went above and beyond trying to help me find a legitimate place to dispose of unwanted items.

Carla M 
Rating:
5.0

Customer did not leave a comment.

Enmanuel C 
Rating:
5.0

Customer did not leave a comment.

Roberto G 
Rating:
5.0

Customer did not leave a comment.

Kristel F 
Rating:
5.0

Customer did not leave a comment.

Ruth C 
Rating:
5.0

very friendly and helpful

PAOLO L 
Rating:
1.0

$100 cleaning fee not stated anywhere

Andrew S 
Rating:
5.0

Great job!!

Jim P 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Chris was kind and outstanding in helping me.

Tim T 
Rating:
5.0

Customer did not leave a comment.

Joyce B 
Rating:
5.0

Staff were very patient and pleasant when I had to change plans on the fly and worked with me to figure out what we needed to do to accomplish the task. Thanks guys.

Stephen S 
Rating:
4.0

Improve your app. I set up a self-service reservation and went to pick it up, but the app could not find the location. Thank God the place was open. I rented it the old-fashioned way.

Bryan O 
Rating:
4.0

Customer did not leave a comment.

kevin G 
Rating:
5.0

I have rented from this location several times and have been very satisfied with the service.

Garry S 
Rating:
4.0

Vehicle maintenance should just double check tire pressure… Had to return because rear van tire was low on air. Last time I rented a box truck, and the wipers did not work, and again had to return for repair. Slight annoyance, but will still use this location as it is very convenient and the workers are very helpful and friendly.

Barbara T 
Rating:
5.0

The entire experience was great. With a lot of things going on on moving day, the Uhaul staff was very helpful and pleasant to deal with. Keep up the great service you all provide!!

Matt H 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
5.0

Customer did not leave a comment.

Albert M 
Rating:
5.0

Customer did not leave a comment.

Edgar R 
Rating:
4.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

at busy times, it would be good to have two clerks available for assistance. One guys was juggling a lot.

John C 
Rating:
5.0

Very helpful in all ways.

KEITH R 
Rating:
5.0

It was a great experience. Everyone I dealt with was friendly, helpful and knowledgeable. I would highly recommend this location.

John T 
Rating:
5.0

Chris Moyer the GM is first rate. Always on top of everything and always a smile and a kind word. I rent a lot of trucks at Uhaul over a year. At least one a month on the average and I appreciate that Chris and his staff take good care of me!!!

LAWRENCE F 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Rondelle L 
Rating:
5.0

Customer did not leave a comment.

Kim M 
Rating:
5.0

Customer did not leave a comment.

Keith F 
Rating:
5.0

Customer did not leave a comment.

Lindwood K 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
3.0

Rising the coast because of where u have the most trucks is BS. 1K to 1500. Put a better tire on ur trucks I had rent truck for another day because got the truck stuck in the yard where the other 4 truck I rented did not have a problem

Richard B 
Rating:
2.0

Personal attributes and attitude of the staff were poor. I didn’t feel comfortable giving my spouses personal details over to them for an “additional contact” so he threatened to cancel my contract.

Jason P 
Rating:
5.0

Thank you to the agents working. Did an amazing job.

James D 
Rating:
5.0

All the employees were very helpful and nice!

Keith F 
Rating:
5.0

The moving guys I hired (Moving On Up). We’re very good. Pleasant and easy to work with. Would hire again if need moving help.

Diane P 
Rating:
5.0

Nothing different at all. Was an awesome experience and will use again for sure.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

Jose O 
Rating:
4.0

Customer did not leave a comment.

lindwood k 
Rating:
5.0

Absolutely nothing! The manager that morning was fast and courteous. The manager explained everything to me including safety.

James G 
Rating:
5.0

Everything was fine. they are very professional I like that place

Cesar S 
Rating:
4.0

Customer did not leave a comment.

jcnemec i 
Rating:
4.0

Customer did not leave a comment.

Andrew J 
Rating:
5.0

I would recommend this location, but anything else no, the only reason I went to this location was because I frontally set up at 5th street Reading. Moved me to a private place which the person was not there at 9am for us to pick the truck up, it’s get better, then the jerk called me 3hrs after I cancelled the order to let me the truck was there. Yea no duh! I moving an hour and a half away from Reading I didn’t have that kind of time to freaking kill. I’m sorry but that is bad over all service and for that I will never rent from U-haul again.

Tia M 
Rating:
1.0

Did not correctly attach trailer to my vehicle. Trailer came detached and caused damage.

Nathan P 
Rating:
5.0

Great customer service she was professional and very helpful. Thank you

ENOCK B 
Rating:
2.0

Very disorganized If you say online then you shouldn’t have to talk to someone to complete your order when the vehicle is not even there!! Then you have people looking for a barcode that doesn’t even exist anywhere!!

Ibelis R 
Rating:
5.0

Customer did not leave a comment.

Corbin G 
Rating:
5.0

Everything went great. Agent was super helpful. Thank you! Will use again!

James D 
Rating:
4.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
4.0

When people rent furniture pads, put them in the truck for them. In the chaos of the day of moving, it would be helpful

Mildred N 
Rating:
5.0

They were great and super nice.

Bradley R 
Rating:
5.0

Customer did not leave a comment.

carmen l 
Rating:
4.0

Customer did not leave a comment.

Erika S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

melissa a  |  Overall Experience 
Rating:
5.0

The associate Amber Garcia..was very helpful she made sure I got all the services I needed..

hilda s  |  First Impressions 
Rating:
5.0

Chris was very helpful with the storage shed and the hooking and unhooking of the trailer

Albert M  |  First Impressions 
Rating:
5.0

Chris was exceptionally helpful in answering my questions.

Daniel K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R  |  Online Move In 
Rating:
3.0

I think the bigger storage units should be on the first floor. Just that you are putting more items in them then a smaller unit.

MARY M  |  First Impressions 
Rating:
3.0

Took forever to check me in

Shawn M  |  First Impressions 
Rating:
5.0

Very nice storage facility

ANDREW K  |  Overall Experience 
Rating:
2.0

Went a hole mouth not about to pick up or drop off.

Jose D  |  First Impressions 
Rating:
2.0

The staff member went above and beyond but had no support from the Uhaul system from start to finish. The system let him rent us an available storage unit but when we arrived at the unit it was padlocked and actually not available for move in. The staff member immediately called his manager and then corporate Uhaul to see what could be done and if there was an available unit close by. Neither were helpful to him and ultimately for us. This staff member deserves better working conditions, he truly went above and beyond to correct a situation that should not have happened in the first place. We lost over an hour of precious moving time to this situation. We now have our daughter's entire apartment crammed into our home, still trying to organize that disaster. We have been moving our college age and young adult kids with Uhaul for years. This was probably the last time though.

JEFFREY B  |  Overall Experience 
Rating:
5.0

The staff are welcoming and helpful throughout the process of getting moving services.

Ashley R  |  First Impressions 
Rating:
2.0

I made an online reservation and had a terrible time with the staff trying to find my reservation and unit. I waited over an hour for them to figure out which unit was mine and they forgot to add my insurance to the unit. Staff was friendly and helpful, yet poorly informed on their system and how to best assist customer

William E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EthelMae C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis B  |  First Impressions 
Rating:
5.0

The GM at this location is amazing. He has always helped us and went above and beyond to fix an issue from another store even know it didn’t benefit him directly. Customer service is great with Chris Moyer.

Michael S  |  Overall Experience 
Rating:
5.0

The Gentleman Noah that was working was extremely helpful.

Colleen C  |  First Impressions 
Rating:
2.0

I was in shock when I saw the space to store my objects and the size was no bigger then my closest for over $85 a month. This just isn’t right. I have to cancel my space and look for another storage location which has caused a big inconvenience to my mom as I have been holding her stuff and paying for a Uhaul because I can’t find storage. I am so upset about this. I’m sorry, but I would not recommend Uhaul for storage units per the space for the price they require.

Yolande B  |  Online Move In 
Rating:
2.0

The staff was unfriendly. Wait time was long. Dead mice and mice poop all over my stuff

nina f  |  Overall Experience 
Rating:
5.0

Great location and staff

david b  |  Overall Experience 
Rating:
5.0

They keep it clean and a very friendly crew. They know what they are doing.

CYNTHIA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith A  |  Overall Experience 
Rating:
5.0

Deb was great!!!

kelly d  |  First Impressions 
Rating:
4.0

None

Steve O  |  First Impressions 
Rating:
5.0

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Kathryn W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patty P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james f  |  First Impressions 
Rating:
4.0

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Susan M  |  Online Move In 
Rating:
5.0

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Dimas C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven P  |  Overall Experience 
Rating:
4.0

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Fredrick A  |  First Impressions 
Rating:
5.0

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Jesus C  |  First Impressions 
Rating:
1.0

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and  therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Shyree G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willis L  |  Overall Experience 
Rating:
5.0

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Charlette B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nina f  |  First Impressions 
Rating:
5.0

Buen servicio y halta calidad

Dimas C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven P  |  First Impressions 
Rating:
1.0

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Nicole B  |  Overall Experience 
Rating:
1.0

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Nicole B  |  First Impressions 
Rating:
4.0

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Kathy K  |  Overall Experience 
Rating:
5.0

Great customer service.

Nayda A  |  First Impressions 
Rating:
5.0

Very pleased with staff and facility.

jeffrey m  |  First Impressions 
Rating:
5.0

Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Thank you.

tammy m  |  Overall Experience 
Rating:
5.0

Very helpful with all my storage needs. Thanks!!!!

Daniel J  |  Overall Experience 
Rating:
4.0

Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.

Albert M  |  Overall Experience 
Rating:
4.0

Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.

Susan M  |  Overall Experience 
Rating:
5.0

Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.

Diana S  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to my needs.

Rod B  |  Overall Experience 
Rating:
2.0

My storage unit that I have confirmed reservation for (and did the reservation immediately after talking to rep in location), was given away. Manager was rude, could hear her talking in background!

MICHAEL R  |  Reservation 
Rating:
5.0

The location had everything I needed to make to move go efficiently

Jonathan K  |  Reservation 
Rating:
5.0

Totally happy with the experience.

keith r  |  Overall Experience 
Rating:
4.0

N/A

Tammy C  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top