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Jeremy RogersCustomer Reviews for U-Haul Moving & Storage of Sherwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think that it was all good
Timothy Wood.
Tom HuntThe 3 people inside on the day of pick up wasn't helpful at all . I felt rushed and not helped at all . They handed me the key and told me the truck was in the drive. Very disrespectful
GINA BarnettYou guys in Sherwood, Arkansas always make sure that I am well taken care of. The only thing that I would recommend you do to improve for your next customer is add vending machines to your locations. Normally when you are moving things you are on the run using Uhaul as a pitstop would be beneficial for movers to come.
Chad PearsonBest location in the state and service is always extraordinary.
SHANE GRUNLIENImprove your computer system so they won't keep crashing it annoys the customers and aggravates your employees to have to deal with the aggravated customers my experience was good 😎✌️🇺🇸
James BursonQuick, clean and friendly
Stacey TuckerTo my knowledge no u Norocenentneed.
MARIAN MensieYour doing well
Manuel ChanchavacIt’s a bit messy but the service was great! Our receiver works like a gem.
Karen BarnesRay is a great Person/Manager and consider him a great friend also. I am sure he deserves a big PAY RAISE! Joe and Angela drop him some more $!
Shane PowellThe trailer we rented was just perfect for the move that we made, and it was the easiest trailer to back being a bumper hitch!
Charles BOOKERDone good!!
William PaxtonVery professional staff, very courteous and accommodating. Have done business with this location for years.
Shaterrian FrancisI understand the economy has changed. I had 2 units but after this last price increase to about $160 a unit, I just could no longer afford it. I was not going to be one of the people renting from your company that had to foot the bill for your new $3 million dollar building. I will still use your company for other things but not for storages. I also did not like the fact that the back area was open. I understand you changed the access to the buildings, but I still did not like that you could not keep track of who was coming and going through that back area.
Audra Homan | Overall ExperienceJust need a break down on my total please
Deanna CatchingsOur experience was great! The two increases in price in just over a year is our only reason for rating above average vs excellent.
Callye Gibbons | Overall ExperienceKeep doing what you do. Outstanding!
clinton madisonThe parking lot attendant wasn’t very friendly
John StewartWindows and mirrors were dirty.
Terry BlakeI had a great time, and the people were great!
First United Methodist ChurchThe workers are so courteous.
Rhona FieldEveryone was helpful and nice
eddie martinThe app pick up has never worked for me. It’s confusing and I consider myself a tech savvy person. If the stores were not open when I did my pick ups, I would have been very upset with my U-Haul experience.
DONYELL WOLFEThis location has great customer service and friendly employees. The entire truck rental process was smooth and not complicated at all.
Audrey OrangeThey didn’t explain anything to me about if I needed to extend having the truck for a few more hours and get it back before time I requested that I would get charged for another day. They barely talked and when they did it wasn’t very loud
MARGIE GUYSmall parking lot. Can’t be helped
John StewartExcellent service. I was in and out quickly. The rental process was simple.
Jamie HeadMore comfortable seats
Blake RickerStaff was kind and helpful
THERESA GRAHAMThe truck had a check engine light on. I was told it was fine. It wasn’t. The transmission doesn’t shift. It jumps shakes and you can not go over 40-45mph. This is extremely frustrating. Called customer service bc my office was closed and they were absolutely zero help. I’ve used uhaul my entire life. This was the worst experience of my life. I’m pretty sure I need new kidneys at this point. Was not worth the money. Using uhaul growing up with my parents and for 30 years as an adult, one thing I can assure you is the people who provide service are in it for a job only and I found uhaul too has been affected by the non working non concerned age group we have now. This was bad enough for me to actually hire professionals….if they aren’t mature in the future. This rental I’d give zero stars.
Jody HawkinsExperience was great.
Jeff PettyGreat customer service. Easy rental.
Heinz BraunExcellent customer service! The final cost was much higher than expected, far too high for a one day $19.99/day van. Upon the initial rental, I didn't know how many miles I was going to be driving so I just told the service rep where I was going. She estimated the 50 mi. So I was expecting to pay what the contract read which was $64 total if I brought it back by 7:00 p.m. I did bring it back by 7:00 p.m. and I ended up being charged almost $100. I calculated a mileage and it was indeed the mileage that created the higher than expected cost. When I called to question the final invoice, the service rep was extremely helpful and explaining why the cost were so high. I would recommend that perhaps a more realistic mileage estimate be discussed with the customer prior to the rental. Other than that, the equipment was in great condition and the customer service was excellent. I plan on using this location again.
Sonya EtchemendyI was highly satisfied.
shelly DuggerKeep up the good work 👏
Arthur BessExcellent Service all around. Staff were professional and willing to help hook up the trailer I rented. Awesome experience! Third time I used them.
Pat MulliganFast excellent service
JERRY GORMLEYMy experience with uhaul was pleasant.
Robert AlexanderPrice kept increasing year on year. Became to expensive to continue.
sid williams | Overall ExperienceThe installation went very smoothly! After discussing the installation with Ray and the actual installer I simply had to drop off my vehicle and I was promptly called when the installation was completed. No surprises!
FRITZ KAHLEYThis was by far the best experience I’ve had in my 37 years of living. The customer service here was PHENOMENAL! I’m not sure what the lady’s name was that assisted me but she is who made my experience a great one. Thank you!
Jerome WilsonThanks for the great service !
jammal johnsonGreat job
James BetheaYour front desk crew was very helpful and represent Your company 100%. Hal Gunter
HAROLD GUNTEREverything from pick-up to turn in went smoothly.
Steve DavisThe sun visor on the driver’s side was broken and kept falling in my way even after repeated attempts to put it up. The head lights need adjusting and made it difficult to see the road at night
Michelle PackardCar trailer was poorly maintained. The main keeper bolt for the stand was rusted through and popped out. If we hadn't noticed before at the gas station it could have been catastrophic for us and other motorists.
Byron LeeI cannot suggest any changes. We were able to rent the utility trailer we needed quickly, and the return was even easier. Nice people.
Karilyn BrownMy refund is not yet returned to my card.
Eddie GatewoodAlways great to work with
larry russellRay was very easy to work with. I have given Ray a copy of the video from above comment.
Kenneth HawkI didn't receive a receipt
PAMELLA dosenGreat service at a very busy time for them.
David MurdockShelly was really helpful and nice
Demethra JenkinsRay is the best ever!!! Very nice and understanding. The world needs more people like him.
alicia thomas | First ImpressionsAll is good…
Darrel Pierson | Overall ExperienceStaff was very helpful & nice, i thought they went the extra mile for me
eric bradford | First ImpressionsThe staff was very helpful, especially in our time of need.our house was hit during the tornados this last year and the helped us out when we needed help.thank you very much.
RANDALL KEELING | Overall ExperienceVeronica has poor customer service. I told everything I had and still gave me the smallest storage she. And charged me for a month free that representative told me at first . Will rent from uHaul again
Antoine Shaw | First ImpressionsThe staff was very friendly and helpful.
Tiffany McDonald | Online Move Ingreat place fast move in n friendly customer service from the time you walk in n then you will leave there satisfied with the services n I felt secure knowing my things will be watched n well kept during my struggling time. 100000 all day
BENTON BOYKIN | First ImpressionsClean, secure, full service and accessible. If I were in Arkansas, needing storage, I’d run to U-Haul on warden rd. in Sherwood.
pauline davis | Overall ExperienceI rented an A/C UNIT. When they showed me the display unit it was cool & lit up. When I got my unit there were no lights inside of it and no A/C in my unit. (It was just like the outside temperature.) the only area that had A/C was the hall way and it was not that cool. I just wanted to bring this to your attention because I felt it was unfair for you to advertise it a certain way and not deliver.
DEBRA SIGLER | Overall ExperienceExpensive
Eddie B Williams II | Online Move InRay is a wonderful person!!!!
LISA JONES | First ImpressionsMr. Ray had a wonderful customer service keep up the good work.....
Lisa Jones | First ImpressionsI love the environment the people very friendly and love the climate control prices are abit too high but overall i was satisfied
Teresa Williams | Overall ExperienceThis place is so nice. I will definitely use it again if the need arises. I highly recommend this U-Haul location. So comfortable and safe. The staff are awesome and the property is pristine. Very well stocked with everything you need to pack, store and move. Everything is right there.
CAROLYN THOMPSON | Overall ExperienceVery nice front end staff.
Debra pitts | First ImpressionsMr.Ray is the best with people and seems to run this store above a 5star rating..
Theresa Mouton | Overall ExperienceThe employees at this facility are exemplary. The Derdens, who are the managers, have gone above and beyond to make my experience smooth over the past five years. This was my second time using this facility, and I will not hesitate to use it or recommend it to others in the future. The man at the Albert Pike facility in Hot Springs was also kind and helpful.
cynthia taylor | Overall ExperienceThe staff are great. Keep up the good work.
JEANETTE MCJUNKINS | Overall ExperienceThe guy that rented me the storage was very rude and unprofessional, didn’t like the fact that when I ask him for the sizes of the units and he pointed me in a direction so Rudely, didn’t explain anything and almost let me leave without my paperwork . It’s always like this when I need a storage (rude) his energy drink was way more important than me
LATORIA CASH | First Impressionsthank you for your wonderful service
LISA SCALISE | Overall ExperienceNice, and friendly
TRACY NICHOLSON | First ImpressionsThe entire staff is very helpful and professional.
Sightpath Medical | Overall ExperienceI am a return customer. That speaks volumes for me.
pauline davis | First ImpressionsThank You!
Elesha Couch | Overall ExperienceStaff was able to assist me with any issues regarding my storage unit. Polite and helpful
rachel lewis | Overall ExperienceThey served us well for 5 years.
sharon head | Overall ExperienceThe only thing that I was disappointed in was that I reserved the largest storage unit when I reserved my uhaul and when I went to get it, they didn't have any more larger storage. Therefore, causing me to have to get 2 storages and pay 2 monthly prices in which was totally unfair.
Shonda Woods | First ImpressionsUsing u-haul is a wonderful
Teresa Williams | First ImpressionsThanks bringing U-Haul in the morning
billy huffman | First ImpressionsYour lack of notice is beyond unbelievable. The fact that you don’t give payment notification or reminders but will send notice of a late payment is beyond me. For that reason I will never use this you have facility for storage ever again.
james williams | Overall ExperienceIt was clean and well lit
LINDSEY WILLIAMS | Overall ExperienceGuy named Michael Cunningham was very disrespectful
Shelby Taskey | Overall ExperienceEveryone was great, very good experience
Crystal Hinton | Overall ExperienceEverything was great and easy each and every time I was there. If I needed assistance someone was always there with a smile on their face.
tracey watson | Overall ExperienceWonderful experience.
Kenneth Hall | Overall ExperienceOvercharged more than 24 hours to reimburse send me an overdraft with my bank created another problem for me thanks a lot you home I'm using the storage also goes wrong since I'm not giving a good review thank you guys
demetrice Lee | First ImpressionsIt helped my son and i get our things stored until we found a place. Thank u so much.
Erica Williams | Overall ExperienceThey help me out alot
rose Dotson | Overall ExperienceThanks for working with me!
Andrew Sallings | Overall ExperienceToo expensive. They gave me the wrong storage unit already being use and not to mention that there was a rat in the store can't wait to get my things out ASAP
YAJAIRA STOPANI | First ImpressionsReceived a bad storage but they quickly changed it out for me.
Maxine Armstrong | First ImpressionsI really enjoyed talking to your employees quite characters in Sherwood, Arkansas.
Viola Keys | Overall ExperienceI have had storages there for years and I have not one complaint. The staff has always been accommodating to my needs with pleasant/helpful dispositions. I’m having a WONDERFUL storage experience at this facility!🥰
angela bledsoe | First ImpressionsI had a great experience.
ALEXIS HARRIS | First ImpressionsI highly recommend this facility to anyone for long and short term storage needs.
Pauline Davis | Overall ExperienceSherwood Storage is good Storage and rental place to do business.
QUINTON KEY | Overall ExperienceThey're doing a great job everything's been a okay with me
THOMAS HENSON | Overall ExperienceGreat place. Terrific staff.
Sheryl Small | Overall ExperienceWay too expensive.
JESSE WILLIAMS | Overall ExperienceRay Derden is an excellent manager!
Constance Dillard | Overall ExperienceI moved out on October 31 2021 not Nov. 10th
cheryl yoakum | Overall ExperienceEverything about rental relationship was exceptional.
PAMELA POWELL | Overall ExperienceThe staff was very friendly and units was very affordable
Sonja brentlry | Overall ExperienceRenting a truck was no problem my first time storage experience and my answer to #5 is no because while the storage unit appeared clean it obviously has roaches, which does not make it clean. When I put my things in storage, I DID NOT!!! have roaches. When I went back in just two weeks to get my things there were roaches crawling in my belongings. I am very upset and disgusted and hoping that after taking my stuff out of the uhaul storage that my new place does not have roaches Also while the overall storage lot was secure with a gate and access card to get in and out, I also asked if I needed to purchase a lock for my unit and I was told I didn’t need to that there would be one provided but that was another issue when I picked up my stuff, there was no lock on my unit which was unit 369.
AMY WHITMORE | Overall ExperienceVery pleased with the staff and storage unit. Will use U-haul again in the future.
David Mcfall | Overall ExperienceStaff very helpful and friendly. Nice facility.
Bobbie toyota Car Wills | Overall ExperienceI really enjoyed the helpful and friendly staff. I never had an issue with them. There store has always been clean and smelling good. Thank you for your hard work!
GAYLE ROBERTSON | Overall ExperienceRay and his team are real professionals
Michael Carroll | Overall ExperienceOutstanding Mgr. Helpful and suggestive in storage and truck rentals.
craig woods | First ImpressionsMy storage building was easy to find and easy access, Thanks UHaul in Sherwood y’all are the best!!
Donna Benson | First ImpressionsMy only complaint is that you kept raising your prices. Everything else was great and amazing.
HEATHER FREEMAN | Overall ExperienceThis was a first time experience and it was not too bad.
Erica Williams | First ImpressionsRay and the other owners and team were great folks to do business with again! I have never had a bad experience or problem. I will do with this office/branch again!
bob wortham | Overall ExperienceNo windshield fluid in veh. Reservoir. Put too much gas in truck didn't get a refund or offer of no kind of discounts. This should be an easy fix for uhaul.
Curtis Davis | Overall ExperienceThank you
LORETTA INGRAM | Overall ExperienceRay was extremely helpful and made the experience extremely pleasant.
Constance Dillard | First ImpressionsThe people at the Sherwood UHaul are the best. I would do business with them again. If I had to rent a truck or a storage unit I would only rent from them. They will bend over backwards to help you in any way.
Melonie Blanton | Overall ExperienceThe unit door was initially off-track in one corner. That made it hard to move the security bar, especially since I wasn't sure exactly how it worked. I googled for instructions which suggested stepping on the door. Off-track made it hard to raise the door. After my husband put it back on track, the door works great. Overall, still a favorable experience. Staff very nice.
Nanette Savage Coley | Online Move InThey will good to be with
ALEXANDRIA GRAY | First ImpressionsMy transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.
Sonja Kenyon | First ImpressionsI really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.
RICHARD MORRIS | Overall ExperienceI made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.
Andrew Gause | First ImpressionsMy Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!
Brandey Christian | Overall ExperienceSome stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this place
Natisha Jones | Overall ExperienceI wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.
Misty Snell | First ImpressionsThe staff was wonderful but, I saw roaches in the storages!
Olanda Russell | Overall ExperienceI would use them again if I needed too.
DORINDA MOORE | Overall ExperienceCustomer service was excellent
Arthonia walker | First ImpressionsThe people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.
harold hedin | First ImpressionsBrooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.
Susie Smith | First ImpressionsYou guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.
donald compton | Overall Experiencethey were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.
johnnie jones | Overall ExperienceI love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.
Kayla Works | Overall ExperienceN/A
gloria harris | Overall ExperienceAwesome customer service
Carlen Smith | First ImpressionsI’ve used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.
richard moore | Overall ExperienceI was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this location
MEARL HAYES | Overall ExperienceBrooke Rankin goes out of her way to help customers.
Lisa Dollar | Overall ExperienceIf I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a difference
Jennifer Wilkins | First ImpressionsGreat service wonderful staff!!!
Jimmy Wilson | Overall ExperienceVery polite service and Nice Staff
tyese lee | First ImpressionsVery good service
Jimmy Wilson | First ImpressionsThey was friendly and clean!
Brenda Ready | Overall Experienceten outta ten :)
Violet Crockett | Overall ExperienceCustomer service was outstanding and the location was neat and clean.
Teneka Kidd | First ImpressionsThe truck was a little hard to start and sometimes I felt it might not start.
Don Verdell | Overall ExperienceExcellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!
Briana Mullen | First ImpressionsThe move went very well. The truck was ready as promised.
Stephen Henderson | First ImpressionsWell they did a good job!
Brenda Ready | Overall ExperienceWell the did a good job!
Brenda Ready | First ImpressionsMy experience was pleasant. I would definitely use again.
yolanda hill | Overall ExperienceThe only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30.00 late fe
joey martin | Overall ExperienceOutstanding
john easley | First ImpressionsAwesome job
lakisha stevenson | First ImpressionsGood storage facility!
MIKE MATTHEWS | Overall ExperienceU-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !
Pamela kennedy | Overall ExperienceOur unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyone
Jason Johnston | Overall ExperienceStaff is very friendly and nice. They know what they are doing and are very friendly and outgoing.
Molly Rush | Overall ExperienceToo expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit tho
Brad Edler | Overall ExperienceStaff was friendly and helpful.
yolanda hill | First ImpressionsGreat
Malik White | Overall ExperienceGreat 4 years
TAHLIA robinson | Overall ExperienceGreat facility. Staff very knowledgeable and friendly.
Molly Rush | First ImpressionsVery good service.
freda williams | First ImpressionsNone
schirmaine muldrow | First ImpressionsVery friendly, efficien, clean and fast!
john matthews | First ImpressionsTheir services are wonderful!
Rhonda Spencer | First ImpressionsStore was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.
Robert Battles | First ImpressionsThe staff was very helpful and my unit was perfect for keeping my items.
Elatisha Bush | Overall ExperienceMoving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!
Brent Gilliland | First ImpressionsIt was great
Pattie Davis | First ImpressionsRay’s customer service skills are exceptional!
DEBORAH WOODARD | Overall ExperienceUhaul went above and beyond. They are where I will go from now on.
MIKE MATTHEWS | First ImpressionsThis was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.
cheri perry | First ImpressionsUhaul was very helpful with the two storage building n the rental truck great team work.
debra jacobs | Overall ExperienceExcellent customer service
kenneth clark | First ImpressionsYou all are the best!!!
Phebe Williams | Overall ExperienceThey were very helpful and courteous...😊
sherry brooks | First ImpressionsGreat will rent again
Jennifer Petty | Overall Experiencegood people
Harry Cox | Overall ExperienceFantastic job by everyone
Elatisha Bush | First ImpressionsGreat service. Thank you!
allisha stroud | Overall ExperienceThe service and staff were great.. The price is way too high.
Debra Townson | Overall ExperienceVery professional staff
cornell west | First ImpressionsCx
diane gaddy | First ImpressionsEmployees were friendly and helpful.
Clark Sutherland | Overall ExperienceVery nice & very helpful- they took care of everything 👍
Debra Silger | Overall ExperienceOnly had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than that
Donna Montgomery | Overall ExperienceAlthough this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respect
stephanie stallworth | Overall ExperienceNone
John and Brenda Hollis | Overall ExperienceThe Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.
JEANENE GRANT | Overall ExperienceGreat experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.
Richard Dennis | Overall ExperienceThis uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.
Tamara Simmons | Overall ExperienceThank you all for your kindness for me moving to a new area.
Vicky Burleson | Overall ExperienceNice facility, nice friendly atmosphere.
carl easter | Overall Experience