Comentarios del cliente para U-Haul Moving & Storage of Santa Fe

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Santa Fe

Grado total:

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Connor C.
Grado:

El cliente no dejó un comentario.

Magnolia V.
Grado:

The manager was very nice and helpful. I am writing this review for the good customer service that I received. The location should have better signage for directing customers from the road.

Sydee M.
Grado:

Neither of us could get location sharing to work to do the return (1pm, after hours on a Saturday)—would be good to have a backup there. However the guy who checked us in happened to stop back in and checked us in no problem, super thankful for his help.

Andrew J.
Grado:

El cliente no dejó un comentario.

Mark C.
Grado:

I would have preferred a staffed location. My Google Maps app said someone would be there until 1:00 PM, and I was there before that, but apparently this location is closed all day on Sunday. The return process didn't work correctly on my phone so I had to call U-Haul. It all worked out, but it could have been much smoother.

Kassandra S.
Grado:

El cliente no dejó un comentario.

John N.
Grado:

Jerry and Miguel were incredibly helpful, nice, pleasant, and customer oriented. I am glad I chose this location and more importantly will recommend them to everyone I know.

elizabeth M.
Grado:

El cliente no dejó un comentario.

Reilly W.
Grado:

El cliente no dejó un comentario.

Kenneth P.
Grado:

I prefer this location for its simple and effective access and location. the staff are knowledgeable and friendly.

Thomas T.
Grado:

Speedy efficient thanks

Kenneth L.
Grado:

No improvement needed. Excellent service.

Susan H.
Grado:

The staff at both Santa Fe and Las Vegas, NM were extremely nice and helpful!

Gary B.
Grado:

I had to go to 3 outlets before one would take the trailer back because they had too many of the particular unit.

Thomas M.
Grado:

Everything was great. Wonderful customer service.

Lisa G.
Grado:

The manager was super helpful this morning, he was very nice and helped us get in the road quickly.

James K.
Grado:

Nothing. Employee at location very helpful

Charles S.
Grado:

El cliente no dejó un comentario.

Ross B.
Grado:

Miguel helped me in the snow! Great experience and worker.

Ross P.
Grado:

The employee at this location was exemplary in every respect. He was helpful and efficient and went above and beyond the call of duty.

Michael B.
Grado:

El cliente no dejó un comentario.

Kevin W.
Grado:

El cliente no dejó un comentario.

Andrea B.
Grado:

Staff was friendly, supportive and knowledgeable. I would return and recommend this location.

mike B.
Grado:

El cliente no dejó un comentario.

abby C.
Grado:

Jerry Garcia was phenomenal! This is the 2nd time I have used Uhaul and he is a DREAM EMPLOYEE. Totally client focused and efficient. He even had the van warmed up on a. 20 degree day before I arrived. I will use Uhaul and Jerry Garcia again!

Jared R.
Grado:

The auto trailer tie-downs need to be replaced. The two guys Jerry and Miguel? that helped me out were both great and overall the location is fine.

Edward K.
Grado:

Great to work with this location.

Adin E.
Grado:

Jerry and his team were excellent. Professional and friendly, got me everything I needed at a very reasonable price. I would definitely rent from this UHaul again and will recommend to friends as well. Thank you! Adin

Miranda L.
Grado:

The guy who rented me the u-haul tried to tell me that my plug for my trailer hitch was not working properly on the right side. I had two people check it after I left the u-haul place because I wasn't getting a blinker or stoplight on the right side of the trailer. Turns out it was a light bulb on the trailer that needs replacing so my entire trip was without a right blinker and stop light due to something that should have been taken care of by u-haul.

Susan G.
Grado:

They were so nice and helpful!!

Matthew S.
Grado:

Jerry was very professional and courteous.

Andrew M.
Grado:

El cliente no dejó un comentario.

Robert R.
Grado:

El cliente no dejó un comentario.

ALBERT A.
Grado:

Jerry Garcia Was extremely helpful and should be used as an example of what great customer service is.

Ernest T.
Grado:

Wrong address on the website, and parking lot was full of thick mud.

George H.
Grado:

El cliente no dejó un comentario.

Gary P.
Grado:

El cliente no dejó un comentario.

Gary P.
Grado:

El cliente no dejó un comentario.

Erik H.
Grado:

El cliente no dejó un comentario.

Jacob B.
Grado:

There should be a sign to indicate where this location is as it is tucked back from the street and difficult to find.

Javier G.
Grado:

Nothing! The young man that helped me in Santa Fe was very friendly,helpful and professional. Good job to that young man

Andrew M.
Grado:

El cliente no dejó un comentario.

Phillip V.
Grado:

Mr. Garcia was extremely helpful and professional. I would definitely use this location when needed.

Wendy F.
Grado:

The people at this location were super nice, helpful, and made what was a nerve racking experience (pulling a trailer for the first time) quite easy and painless. I would highly recommend them!

Kathleen B.
Grado:

Super great customer service by Jerry, friendly and informative on the whole process. Vehicle was awesome and clean and well maintained, I wish I owned it! Definitely an overall perfect experience.

Dominic H.
Grado:

El cliente no dejó un comentario.

Lori H.
Grado:

El cliente no dejó un comentario.

Janet H.
Grado:

Drop the trailer off in the parking area so we never saw the facility.

Frank R.
Grado:

Excellent service and yes I highly recommend this location.

Jennifer O.
Grado:

To rent a truck yes. “storage” in name is misleading as our ubox couldn’t get closer than Rio Rancho..

Jose M.
Grado:

El cliente no dejó un comentario.

Richard B.
Grado:

Put a sign at the entrance from Jaguar Drive. The building at Jaguar is a state government facility

Xaver E.
Grado:

El cliente no dejó un comentario.

Lillian A.
Grado:

knowledgeable, friendly helpful

Michelle W.
Grado:

El cliente no dejó un comentario.

Kenneth P.
Grado:

This is an excellent location that I will continue to use.

Casey D.
Grado:

El cliente no dejó un comentario.

Jason O.
Grado:

Coffee inside? Haha

Kera A.
Grado:

Awesome customer service !!!

Aurora O.
Grado:

Personnel was very accommodating.

Linda K.
Grado:

Tried to drop off vehicle trailer so it would be easier to unload truck. He would take the trailer because he told me both had to be turned in at the same time.

Cecil W.
Grado:

He...employee... met me driving in. There was a small issue with a wire which was mine. He was cool and I mentioned that he could send me an email if there was a problem. It was only a wire(s) but it was mine. He was very professional so taking a non issue for me so pleasantly was a real bonus. Give him a raise.

Frank M.
Grado:

El cliente no dejó un comentario.

Jason O.
Grado:

El cliente no dejó un comentario.

Christine H.
Grado:

The check-out and check-in was fast, the staff was friendly and polite.

Deidre K.
Grado:

The fellow was young but he knew his job

James S.
Grado:

Na

Fabian T.
Grado:

Tow strap ends are starting to frail but they still works with a little time

Chet R.
Grado:

Thank you!

Chet R.
Grado:

El cliente no dejó un comentario.

Kim N.
Grado:

The staging area needs to be paved. The trailer had various types of tie-down hardware that was not standardized.

Stephanie S.
Grado:

Fast and helpful I really appreciate the service

Frank M.
Grado:

Jerry Garcia was very accommodating to ensure everything went smoothly for us.

Jose A.
Grado:

El cliente no dejó un comentario.

DIANA J.
Grado:

The service was the best I have received in 20 years, through 4 different states. Jorge and his partner, were beyond nice. It was a snowy day, they helped me turning my car on, helped me, and checked on my well being to the last minute Bedore I drove off aftermy rental was completed. This is the best U-haul location. Thank you so very much!!!

Conrad N.
Grado:

Best customer service experience with U Haul so far. I would recommend and rent from this location everytime now, even though I have 2 other locations closer to my house. Big shout out to Jerry, Miguel, this other guy and the lady who handed me the truck, I'm sorry, I forget their names. They were all so courteous, patient and knowledgeable on the products, a real breath of fresh air. Well done and keep up the good work.

Craig B.
Grado:

Great team. Very friendly.

Stephen H.
Grado:

Excellent customer service. i myself performed a walk-around and noted a tire with low tread. I asked the team to change it out, and they had it swapped out in less than 5 minutes. Outstanding service.

Elizabeth F.
Grado:

El cliente no dejó un comentario.

Clayton P.
Grado:

My photo id was photographed by the uhaul associate with a phone. Both front and back of the drivers license was photographed. I was also asked to have my photo taken. It seemed harmless at the time but after reflecting on this I was very suspicious of this kind of data collection and the potential for identity theft. This was my first time using this location. The other location that I typically use has never asked to take a photo of me. I would advise friends to rent from the location that poses less risk for identity theft.

Sharon A.
Grado:

I was so pleased with the professionalism of this UHaul location. Thank you, Jerry!

Bruce R.
Grado:

Great customer service

Sreenivasa D.
Grado:

El cliente no dejó un comentario.

Lise W.
Grado:

Mr. Garcia had everything I needed ready to go and the truck was comfortable and easy to drive.

Deidre K.
Grado:

Great assistance and warm welcome. Who cares is it ain’t fancy!! Good folks, good service and EZ to relate to!

Michele R.
Grado:

El cliente no dejó un comentario.

Henry B.
Grado:

Friendly, competent, professional staff.

Jacob P.
Grado:

El cliente no dejó un comentario.

Laine S.
Grado:

Great service

Kenneth P.
Grado:

This location is very convenient. The staff are extremely helpful. I specifically request this location because it is so good.

RANDALL V.
Grado:

Very disappointing experience. I used the online account to do the check in and the lock code to pick the truck was wrong. To top it off the “General Manager” was extremely rude during the interactions with my wife and I. Very poor customer service, no apology what so ever from the “General Manager.” Additionally mentioning he is from corporate, in any other industry when you speak to someone from corporate offices they are courteous but I guess you do so much business why bother about one disappointed customer.

Richard M.
Grado:

Only comment: Very hard to find. No sign near the street. My Uber driver got lost trying to find me.

Maxine L.
Grado:

El cliente no dejó un comentario.

Juan C.
Grado:

Thank you!!!

delbert B.
Grado:

El cliente no dejó un comentario.

KENNETH P.
Grado:

I was very happy to have this convenient location assigned to me.

Annmarie V.
Grado:

Equipment was clean smelled good and the customer service was excellent

BILL K.
Grado:

Check out the vehicle, i.e.; low 5 quarts of oil! We needed a 26' truck and was told there were none available to travel one way to Florida even though there were several on the lot!

Francesca T.
Grado:

Great customer service. The employees went above and beyond to help us even tho it was a few minutes past closing on a Sunday.

Tenzin D.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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