Excellent, fast and efficient!
KELLY HCustomer Reviews for U-Haul Moving & Storage of Santa Fe
Testimonials From Recent Customers
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Super friendly and helpful
WILLIAM CRyan was a great help. Best experience I have ever had at U-Haul, and have used U-Haul quite a bit. First time at this location and I would go back. Nice job, Ryan.
DANIEL UGerry Garcia was very friendly and helpful. Checking in and out was very easy. Place was clean and well lit. Great value for a temperature control facility.
EDWIN C | Overall ExperienceThe staff and Manager offer exceptional customer service and have a high level of patience, which we appreciated. All our basic questions were answered when we picked up the truck and we felt comfortable driving the truck close to 600 miles (going and returning). We will definitely use U-Haul again and highly recommend this particular location.
LUIS GStaff was friendly and always willing to answer my questions. The process is easy and direct once you do it the first time. The facility was clean, secure, and climate controlled (comfortable temperate that wasn't too cold.).
LUIS G | Overall ExperienceBetter maintenance in the driving area
GUNMARIE CCustomer service was outstanding. Friendly and professional.
KATHRYN WOnline check in was pointless as i needed to do id check, selfie, and cc info all over again once i got there since not in system. Staff was great though.
SARA BVery nice
MIRELLA EU-Haul even made an effort to call me to make sure that they didn't have to bill me another month. Wonderful.
Michael A | Overall ExperienceFriendly and helpful service. No complaints!
EILEEN FEverything went well. Jerry provided great service.
RONALD SI arrived a little early, but my rental was clean and ready to go. I like the new online process that takes care of just about every aspect of the rental.
Thomas TExcellent service, convenient location
Raimund H | Overall ExperienceExcellent customer service
Angie HHad a great experience with the staff, great group of people, will need to rent a motorcycle trailer here soon will go to the same rental place
GARY SMaintained well and staff are helpful. Much nicer than extra space storage.
Everett T | First ImpressionsThis location rocks, but the company needs to fix the app. U-Haul has made the self check-in/out process nearly impossible because the app is now terrible. I have rented trucks multiple times since 2018 using the U-Haul app without any problems, but the new version/process (passport and employment verification for a $19.99 rental? Seriously?) has made it more difficult than doing so in person.
JUSTIN BCustomer service was awesome!
ANGELA MBig thanks to your Friendly and efficient staff on Santa Fe!
KARLA WJust make sure you are keeping your employees happy and safe. Jerry, Jeannette and Eddy do a really great job for you, They go above and beyond to get the job done, they deserve to be exceptionally compensated for the truly exceptional job they do. Thank you for having the good sense in hiring such fine people.
Gene DMy experience with U-Haul was good. I did receive a car trailer with a bad tire but roadside assistance was great and had me fixed up in no time, and I got a small refund for time wasted due to the bad tire. Se los recomiendo a todos. Gracias
Dillon MI have no complaints. Everyone was extremely helpful.
CHRISTOPHER AThe U Haul app gives me a lot of trouble. It won't upload my photos. I'm an Android user, with a Samsung 20 plus. This is the 3rd time I've had to call for help when trying to return equipment after the office is closed.
Martha KVery friendly and helful.
JORGE RKind and efficient with a good sense of humor.
DANIEL WJerry is a great manager.
JOHN L | First ImpressionsMake hitch building easier to find.
Jane KStore manager/owner Gerry and his staff were all incredibly helpful and knowledgeable. My experience far surpassed my expectations. The whole process was quick and easy and inexpensive. I am very VERY thankful for my rental process going so smoothly. :)
Kate SStore manager/owner Gerry and his staff were all incredibly helpful and knowledgeable. My experience far surpassed my expectations. The whole process was quick and easy and inexpensive. I am very VERY thankful for my rental process going so smoothly. :)
KATE SI really like the manager et al at this location. He goes the extra mile.
JONI CEasy to obtain online. No need to talk to staff. Price didn't go up like other storages I was at before after a month or two. Easy to cancel as well.
Matthew V | Overall ExperienceI love the way all employees took care of us and help us every time we had questions. Facility was very clean and it felt so comfortable
Lorreine T | Overall ExperienceWe needed storage for summer for summer college break. Iit is month to month I made "reservation" for small one but that does not guarantee you get what you ask for. Though a small one was not available - we had next size up which worked out. Only challenge we had was a group was moving out and they were using every cart so had to wait. We will definitely use them again in May. When we came to move my daughter back to dorm - I couldn't remember how to get in - emergency contact picked up my call right away!!
DANA H | Overall ExperienceGreat service!
Buddy F | Overall ExperienceJerry Garcia and brother helped me much in a great time of need. Thank you very much
MIGUELINA RFast and friendly group, I’ll definitely use this location again
Shane DExcellent service, clean facilities, well-organized. Best U-Haul I've ever used.
WARREN LThe service was great, but my motorcycle scraped the trailer where the ramp attaches to the deck of the trailer and cracked my oil sump which will cost me hundreds to repair. BAD TRAILER DESIGN. AVOID
RICARDO QThe turns in Santa Fe are tricky and the size of the truck can be hard to maneuver if you have never driven in this town or that size of a vehicle previously
Taylore BI was assisted by Jerry at the Southside location. He went above and Beyond to ensure that my move went smoothly. Please hire more staff like Jerry.
Rachel TGreat service! Hookup, hook down, staff always great!!!!! We use and always recommend this location!
ANITA TRented a car hauler trailer and give it a thumbs up for ease of use. But would like to see the addition of a rachet tie down strap for the back to put some tension on the rear springs of the auto to reduce any bounce of the car.
Joni HWonderful Service!!!
Raimund H | First ImpressionsU-Haul storage location didn’t have record of my appointment to come pick up my boxes, even though I’d received several phone calls from them to schedule/confirm.
Brooke LCan't think of anything
Raimund HVery helpful, nice people working at this U-Haul center. Truck was ready, it was clean and easy to drive.
Tom CI was charged three times as much in travel I only did 80 miles in city and they said 200 and simething.i call bullshit! Never again you are dishonest and deceitful.
ROBIN ERequested equipment was not loaded when I arrived. Had to go to customer service, which luckily was open.
JOSEPH KGreat service! Jerry was professional and friendly and everything went exceptionally smooth.
ISABEL DWhen came in there was a rude young lady at the front desk. She was not very kind as I had forgotten my license. I asked if I could add someone else on the reservation. When I returned Jerry helped me and he was a lot better with customer service he made everything simple was kind and was able to help me. Jerry was great. The young lady working was not kind. Looked me up and down and had a bit of a rude attitude. As a business owner that is not professional.
Beatrice RJerry Garcia at the Cerrillos road location (6591 Cerrillos rd. SFNM) was exceptionally helpful and I will return in future to conduct more business due in large part to his professionalism and courtesy.
LUKE SThe Santa Fe crew was awesome and super helpful and got us everything we need!
Mark WI made the reservation weeks in advance at a location I'd prefer. Spent most of the mileage driving back and forth from the further spot. If last minute changes are needed maybe they should be reimbursed. Greatly appreciate the manager at the location, and the other folks doing a great job with a very very clean truck.
Will HThe facility was clean and the carts to move stuff in and out were in good working condition and very helpful.
Brice L | Overall ExperienceStaff was friendly and professional. Service was great overall
Estrella FKeep up good work
alice mIt was perfect
CLINT BThis is the best customer service I have ever experienced. Jerry Garcia and his team exemplify what customer service should be by promptly and effectively solving every issue.
Jorge P | Overall ExperienceYou all saved me on Friday!! Mega props to the team, in particular Ryan and the rest of the staff on duty that day. Please recognize them for their helpfulness. Thank you so much!!!!
Marisol RNo suggestions for improvements at this time. Brittany was the consummated professional: articulate, efficient and helpful.
Jose VFirst of all give me a truck full of gas. Make sure you have the correct equipment for the customer Look at the woman paying and don't just address the men with me!!! Rude!!!
Gloria RAwesome customer service!
Andrew KMore dollies available to the people with storage units.
CAROLYN MDon't point out a small scratch on the passenger side door,then tell the customer they have to pay 150.00 deductable without knowing who's responsible.If you rent a truck from this location.Make sure you ask to see all noted damages on the vehicle.Take pics of truck yourself! Don't end up paying a 150.00 deductible for a small scratch you don't know how it when it got there!
Richard SThe truck self-return process for after-hours was quite difficult to use. Since the reservation was not made with my phone number / account, I was not able to return the truck using the app. I finally used the mobile website to look up the reservation, and from there was able to initiate the return process.
Peter NThe trucks air conditioning went out twice in 110 degree weather outside and we had a seriously scary drive and could have had a heat stroke!! Have filed complaints and it is in our record and we were supposed to get a call feom the manager two days ago. Nothing. Would like to deny charges and post about this if a major discount is not given. I did not rent a broken moving van!! I paid for a working van!!!
Vicki BNada
Daniel EU-Haul's systems were down when I went to pick up the truck. The person who helped me did her best to work around the problems with the system to make sure I could still get the truck. Really stellar experience despite the systems problems.
VIC WJerry Garcia -- did a fine job checking me in -- Thanks !
Charles RVery friendly folks and well stocked.
Rocky FThis is the 2nd time i have rented from this location and everything went so smoothly. In addition i had to rent the truck for 2 more days and was able to do it online without any issue. I would highly recommend this location to everyone with moving needs.
Anna-Marie NFrom Setting up initial booking of truck to drop off at our destination, it was great !
Larry D | First ImpressionsI have no suggestions for improvement at this juncture. Eddie was efficient and professional while providing me with exemplary customer service.
Jose VVery helpful. Communication is consistent and appreciated.
Gail D | First ImpressionsGreat rental experience! The staff are very friendly and knowledgeable about the equipment they are providing to their customers. No pressure or up-sale tactics which I appreciate, and they also provide their professional opinion and make suggestions on the correct vehicle sizes for the job. Well done!
Lonnie TThe storage facility is bright and clean. There are bathrooms and drinking fountains which are a plus. The place seems secure too.
Betsy J | First ImpressionsExcellent facility, and service!!!!
Tommy M | Overall ExperienceVery satisfied with location and convenience for preparation of upcoming move
bob m | First ImpressionsThe guest service at this storage facility is exemplary. They were helpful and accommodating with our return and getting us our storage needs.
Eric S | First ImpressionsEveryone of the people were helpful and pleasant to work with.
Sandy G | Overall ExperienceA new clean easy to navigate storage facility with extremely knowledgeable and friendly staff
Trevor D | First ImpressionsGreat new facility Ran well Great and helpful staff Thank you!
Catherine S | Overall ExperienceBeautiful facility
Neddie S | Overall ExperienceDamian was awesome, we had trouble immediately with the latch of the door. He came very fast and could not rectify the issue as it appeared not to align. He said that he would report to his supervisor. We have not heard back yet but he also said if we needed to request a different one to speak with them when we come with our first load. Do not know what average is as we have never had a use for anything like but the ease of renting one is super easy.
John F | First ImpressionsWalking in was wonderful to be welcomed by the team
Rebecca V | First ImpressionsApp has been glitching for several days. I conducted business in person.Jerry and Andrea were simply wonderful to work with and extraordinarily helpful.
Anita C | First ImpressionsClean place and professional staff. Highly recommend
Susan D | Overall ExperienceThe best management ever ! Everyone was so helpful and friendly, some went above and beyond for me.
Cristiano d | Overall ExperienceStaff was very friendly and patient and answered all of the questions that I had. They showed me what is Security there is as well as offering to show me my storage unit. I chose not to see the Storage unit at the time of rental, but when I did see it, the next day was very pleased with the condition of the unit. It was clean, easy to find and well-maintained. I am always really happy with the customer service I received from U-Haul and that is why I am a return customer.
Santana T | First ImpressionsFast and easy!
Briana C | First ImpressionsSO FAR, SO GOOD! I'M A NEWBIE ...
Peter C | First ImpressionsI trust U-Haul and am very glad this U-Haul site was available on Santa Fe for our self storage needs. Very impressive how well maintained and how well run the place is. Staff is great
Merla B | First ImpressionsDamien was excellent on check-in. Very helpful. Katie was very helpful when I returned the truck. Only thing I didn't like is that I was told on the 800 number that I could use a cash deposit and they said they don't do that. The other thing was that they couldn't take. My coupon said that they didn't take coupons. But overall it turned out to be fine.
Lynne W | First ImpressionsAwesome service…great staff
GREGORY J | Overall Experiencethis facility and staff are the best!
Jose E | First ImpressionsGreat new facility with great storage rates.
Michael D | First ImpressionsYour staff is friendly and professional.
Erica M | First ImpressionsThis U-Haul facility was very clean and organized. I rented a unit for just over a year and never had any problems or issues with the cleanliness or security of my personal items. I reserved a U-Haul truck online prior to my move out date. When I arrived on the morning of my reservation, 30 minutes prior to pick up time, the truck was ready with no issues. Jerry and his staff are very professional, helpful and friendly. I would recommend this facility to friends and family and will definitely use them again if needed in the future.
Laura B | Overall ExperienceGreat service
DYLAN F | First ImpressionsGreat experience- Jerry gave us immediate service and was very helpful. This place is clean, well lit, feels safe and has added benefits like an indoor unloading space, generous carts, a donation area and an alarm system for non-users.
Andrew C | First ImpressionsWill recommend to everyone
THERESA C | Overall ExperienceThe van rental mobile check-in experience was horrible. The app would not allow me to check in at all, and had to go inside. It kept telling me to call for assistance. The rental reservation receipt and website both stated a major credit card or debit card with major brand was needed for the rental. When I presented my debit card I was told we needed a credit card, which we didn't have. Had to bring in my son and use his card and add him to the reservation. Then with the storage unit, we had purchased our own lock but was told we had to have a round lock so had to purchase that from you as well. Finally, we had requested a furniture dolly on the move-in reservation and we were told all they had was an appliance dolly. Despite these issues Clerk Jesse G was wonderful, friendly, helpful, and went above and beyond to assist. He explained everything very well and took good care of us.
Susan S | First ImpressionsGood folks!
Miguel G | Overall ExperienceFabulous facility with cheerful, efficient, friendly, and helpful staff. Awesome building...clean, well organized, and equipment made move in easy. Love the big elevators also.
Anthony C | First ImpressionsEverything went well. However, I do have one complaint. The parking available for people accessing their lockers is very poor. There are only a few spaces and two of those have a pronounced slant downwards making loading and unloading difficult. Gracias.
Ingrid K | Overall ExperienceAngela was very helpful
Miguel G | Online Move InEveryone has been so helpful. The facility is clean and very well organized.
Jesse G | First ImpressionsFriendly staff, new facility. Good experience. Thank you!
Catherine S | First ImpressionsI really like the place . Very nice clean and organized the girl that help me was very nice .
Neddie S | First ImpressionsJerry and all his staff were great and were always there to assist me. I highly recommend this facility for storage needs. ¡Gracias!
Leslie J | Overall ExperienceThank you for making my life easier, u-haul has always been wonderful and everyone that works there have been very polite and seem genuinely happy to be working for uhaul. Looking forward to more business in the future!
Ovi J | Overall ExperienceThis facility is very convenient, well maintained, well lit and very clean. Access to storage is excellent with truck docks plenty of parking and keypad security entry. Staff is knowledgeable and very helpful. Great customer service. Thx Jerry and staff!
Ernest B | Online Move InThe ability to rent both the truck and storage in one place made the process very seamless. The storage facility is top notch, very clean and secure. The staff are awesome as well, David was very helpful in adding an additional unit when we found we needed more storage space. Overall awesome experience.
Jared L | First ImpressionsGreat experience! Excellent staff and facility!
Beth D | Overall ExperienceRoberto was MORE THAN helpful when I booked my storage and any and all other issues I had when I moved into the storage space! He was excellent, friendly and professional! My best to him!
EDNA L | First ImpressionsThanks to Jesse
Maria E | First ImpressionsStaff were attentive and addressed all issues.
Bill J | Online Move InThe manager is first class.
David L | First ImpressionsThe staff was excellent to work with. Helpful and courteous at all times. The facility was clean and easy to access when we needed to.
Cynthia O | Overall ExperienceGerry, Andrea are Fantastic people. The team here in Santa Fe are world class. I appreciate how hard everyone works and they really care. Uhaul is blessed to have them all representing the company. Nancy
Nancy P | Overall ExperienceGreat place location good people very friendly keep it up
Ricky A | First ImpressionsI 100% recommend U-Haul Moving & Storage of Santa Fe on Cerrillos. This is the first time I have rented a storage unit and only needed it for 2 months. *Maybe* the prices are high compared to other places in Santa Fe? Totally worth it, it is a great value because the facility is new, CLEAN, well-lit, has security features that made me confident my stuff was safe and more importantly, that I was safe there. I have also rented vans here twice and the experience was easy and pleasant. Staff were great with all in-person interactions, which were minimal for me because everything worked as it was supposed to/ was as it should be. The owner Jerry works along side his employees doing all the "regular" stuff: checking people in, answering the phone, pulling up the rental truck for you. Humble, kind and competent guy.
Erika V | Overall ExperienceI paid $162 through auto pay on October 30th for the month of November. Due to unforseen circumstances, I vacated the unit on November 6th, and moved to Albuquerque. The manager said no Uhaul company reimburses for the unused portion of the month. This is a lot of $ to me and seems to be a ridiculous policy. Security at this building was laughable. The drive in garage doors always showed a red light but no one was parked there. They rarely shut, even when my vehicle was fully in inside. If anyone was coming out, the doors automatically open and anyone can come in. If a unit was opened under these circumstances, an alarm sounded for maybe 15 seconds, but no employee ever responded. The process of having to swipe in at two different spots, and having to swipe in again each time you went out, was confusing and a hassle. Not being able to drive up to your unit was also a hassle. Bottom line is this facility is WAY OVERPRICED and not worth the money.
Jeffery J | Overall ExperienceThe men had my reservation all set...very easy and helpful
Cherie M | First ImpressionsOutstanding service and great team members. Everyone was so helpful and kind. I highly recommend utilizing this facility if you need storage or truck rental. Thank you for all you did to help me.
cindy l | Overall ExperienceI was surprised at how maintained it is and very clean. The staff went beyond courtesy to please customers.
john j | First ImpressionsClean, well-maintained facility with friendly staff.
gina m | Overall ExperienceThe personal was very helpful and nice.they knew what would be helpful for me.Thank You so much
Yolanda G | Overall ExperienceAwesome!
jonathan s | Overall ExperienceAMAZING staff and incredibly security for my storage.
Rebecca G | First ImpressionsThe storage unit was awesome. The facility it was in was excellent. The courtesy carts for transporting food helped immensely during loading and unloading. I would highly recommend this place.
Zachary T | Overall ExperienceThe service was excellent the person that helped his name was David he was very personable, and knowledgeable. He made our experience a great one. Gracias
Luke M | First ImpressionsI rented a moving truck from this location, a little while later a trailer and a storage unit. Three separate interactions and every time the staff and facilities were outstanding. Everyone I dealt with was professional, attentive and a joy to work with. It's good to know professionalism and great customer service skills still exist on n the world. Wish the entire Santa Fe team could be duplicated across all industries and businesses. If they're the norm across U-Haul that's great! U-Haul should try and teach other companies how to do it. If the Santa Fe team is an exception they should become role models for the rest of the company locations!
Richard C | Overall ExperienceEvery person I dealt with was very friendly, competent, helpful and professional-it's an excellent operation from top to bottom.
Tim L | Overall ExperienceIt's one of the most friendly facilities. Thank you so much Andrea and Jerry!
Lydia C | Overall ExperienceJerry and his team are exceptional and it all starts with him. UHaul is extremely fortunate to have Jerry, I wish there were more souls like him Nancy
Nancy P | First ImpressionsExcellent service and support
cindy l | First ImpressionsThis is a very nice new and clean facility and I felt my storage items were very secure. Thanks.
linda r | Overall ExperienceEveryone I talked with was polite, professional and helpful.
Michelle B | First ImpressionsI would recommend this place to friends
blanca t | First ImpressionsJerry (the gentleman with the glasses) provided all the information I definitely needed and was helpful. He was very understanding of my needs. The process was smooth. Simple. THANKS AGAIN!!
Lydia C | First ImpressionsJerry and his staff were excellent. They made sure all my needs were met, and they went above and beyond with their hospitality. Plus the entire facility is pristine.
Leslie J | First ImpressionsJust the cleanest storage place I have ever been. I thought the building was brand new, it was several years old. So clean!!
Juliet S | Overall ExperienceThe smell inside was unbearable. It smelled like chemicals or something awful. We got sick.
Veronica K | First ImpressionsI highly recommend this storage facility. Mr. Garcia and his staff have gone out of their way to help me making the best decisions concerning , the size of storage, the packing material and most importantly to place my valuables into an air condition locker ,where my Art work would survive the horrendous summer temperature. Thanks to you all! María
Maria M | Overall ExperienceIn my opinion, this facitily is next generation storage. Convenient, clean with built in security. (I accidently set off/tested the alarm, oops.) The only thing I would have wished for is someone there to keep the crews from monopolizing all the carts and blocking the entrance, but we managed just fine. I won't downgraded you for it because the quality of tennants is much better than your average storage facility.
ERIK P | First Impressions