Customer Reviews for U-Haul Moving & Storage of Sanford

147 comentarios

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I waited in my vehicle for almost 30 minutes just to return it. If your online system isn't going to function properly (which I was told is common), maybe another staff member is necessary.

Jordyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE O. 
Clasificación:
5.0

They were very helpful and fantastic! Was sent here from 3851 S Orlando U-Haul location which was terrible, not coordinated, not helpful, and would not accept my equipment return. I will use this site exclusively from how on. They helped me and fixed all the issues caused by the other U-Haul location. Very competent and professional. Highly Recommended.

DOUGLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWANDA T. 
Clasificación:
5.0

Great that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!

Lee K.  |  First Impressions 
Clasificación:
5.0

Super fast and easy check in and drop off. Nice new van.

Necole A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
2.0

When I tried to call them for assistance, no one ever answered.

Elizabeth T. 
Clasificación:
2.0

The truck I was given did not have working air conditioning and the trailer, which was inspected by U-Haul Personnel, had a non-functioning tail light.

Thomas R. 
Clasificación:
4.0

Everything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.

Aida R.  |  First Impressions 
Clasificación:
2.0

Ok I got in truck it was half way full my pay was $29.00 and I put $18 .00 dollars back where it was got charge $52.00 dollars are you kidding me .

Ernest L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

Not one thing! Customer Service top notch, facility and availability excellent, wonderful experience!

TERRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

I was hesitant to put my credit card in the app before asking questions. So I stopped by my nearest U-Haul and I received the attention needed. It was my first time using the app to get truck rental and helpers. All was as expected. No hidden fees, helpers did the job -pack, load, unload and some assembly, A+ !! A smooth experience

Juan E C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARETE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA R. 
Clasificación:
5.0

Our truck was clean. And the pick up was easy.

Joshua D. 
Clasificación:
5.0

Very good customer service

GUSTAVO S. 
Clasificación:
2.0

El cliente no dejó un comentario.

RODRIGO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalinda R.  |  First Impressions 
Clasificación:
5.0

Everything was great! The General Manager Ms. Patricia was really nice

KHALIL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaWanda T. 
Clasificación:
5.0

Patricia is great.

MARIO C. 
Clasificación:
5.0

Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.

Debrorah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HATTIE J. 
Clasificación:
5.0

Equipment is always clean and fresh! Staff is so helpful.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon N. 
Clasificación:
2.0

Pat the manager, was not helpful to her staff. Because of that, the customer (me) had to waste precious time waiting and had to swipe my credit card several times. She lacks soft skills as a manager.

SEWNARESH G. 
Clasificación:
5.0

A little pricey for a couple of hours

BENJAMIN A. 
Clasificación:
4.0

Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.

Cynthia B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

jhonny G. 
Clasificación:
1.0

Should let customers know of extra hold on your credit card for each transaction my card was charged a total of $308 for a simple $40 rental.. I have been renting a uhaul pickup once a week for the last 5 months for work purposes and I have never been charged a hold or pre authorization I was not able to complete the purchase I initially rented the truck for because of the hold on my card. A complete waste of my time which could've been avoided had the clerk informed me of the hold policy ..AFTER OVER 3 YEARS OF USING YOU SERVICE I WILL NEVER RENT FROM UHAUL AGAIN.

DIXON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
5.0

For no good reason at all, I was expecting a problem(s) upon my return. You really proved me wrong - which is good.

MARIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CELESTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla W. 
Clasificación:
5.0

Customer service going above and beyond!

ALFONSO R. 
Clasificación:
5.0

U hauls got some great people Very professional and customer oriented fast service and always friendly. Highly recommended

James R. 
Clasificación:
5.0

I was totally satisfied. My service was very prompt and efficient!!

Michael S. 
Clasificación:
5.0

Perfect location for semi parking and friendly staff.

Altan K. 
Clasificación:
5.0

The salesperson Patricia was a pleasure to deal with. She was pleasant to talk with. Great experience. Would recommend this location to anyone.

DARLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn F.  |  First Impressions 
Clasificación:
5.0

I had trouble with the on line check in and they were extremely helpful especially Pat.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIKA B. 
Clasificación:
5.0

Everything is fine but would love to pick and drop off in any state that will really be appreciated and make life easier for everyone, won't need to drive throw and flow.... thanks

OLAOLUWA O. 
Clasificación:
5.0

We had a great experience.

Michael H. 
Clasificación:
5.0

Nada

DORTHIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connell B. 
Clasificación:
5.0

Patricia always went above and beyond to assist us. I appreciated the excellent customer service she provided and just trying to help as much as she possibly could if we had any issues. That made our experience here very much appreciated.

SHEILA S. 
Clasificación:
5.0

Everything is just beyond perfect!

JEAN M. 
Clasificación:
2.0

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Wanda K.  |  Online Move In 
Clasificación:
2.0

Don't have your customers do your job for you

PATRICK H. 
Clasificación:
5.0

Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.

Kimberly H.  |  First Impressions 
Clasificación:
4.0

Easy return process for return. Good mobile app👍

GEOFFREY G. 
Clasificación:
5.0

Very helpful staff and a pleasure to interact with!

ROBERT T. 
Clasificación:
4.0

Doing with my phone was different and a new experience for me, overall it was very good

Andrea W. 
Clasificación:
3.0

Fix your online return website. It would not allow me to turn the truck in without location services turned on with my phone. But my location services were turned on, so I could not proceed.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY P. 
Clasificación:
5.0

A very affordable option for use of a pickup truck.

Jerami C. 
Clasificación:
4.0

Everything was well execept for at the end of my experience. I don't appreciate being accused of damage on the vehicle that is clearly on the photos that the uhaul manager took before we left with the vehicle. Very unprofessional in my opinion you should check the before and after photos before straight up accusing customers of damaging property.

Kobe P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana B.  |  First Impressions 
Clasificación:
5.0

Furniture dollies are never available when needed at any location. Ended up having to buy it.

Doris E. 
Clasificación:
4.0

We had a quick and easy rental and return.

Miles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Great service. I would highly recommend.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Excellent!!!

patricia B. 
Clasificación:
4.0

Dropping off the truck late at night at that location doesn't feel particularly safe, so make sure you have your ride there with you and aren't waiting!

David W. 
Clasificación:
5.0

The overall mileage cap cost should reduce if less miles are used

Khem P. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY H. 
Clasificación:
5.0

Great and accommodating service! Highly recommend this Uhaul location, Patricia helped and provided great service

Jose S. 
Clasificación:
5.0

The attendant- Patricia was very nice. She gave a fast and friendly service.

OLUTOYIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian D. 
Clasificación:
1.0

I had a reservation to pick up a trailer and empty my ubox. I checked on and paid online and it still took me half an hour just to get the trailer portion completed. After that, I waited for nearly 45 min for my ubox to be brought out. When it came out, the latch that my locked padlock was attached to was hanging from the box no longer securing anything. The person helping me was polite, but this took an exceptional amount of time. Keep in mind, for the 2 hours I was there I only saw 2 other customers so it's not as if they were very busy during this time. I'm still not sure my ubox is closed out in the system since I'm moved out of it. The girl said she would do it, but it was still on my rental dashboard. I put in a message to the manager asking to make sure it was closed out, but have also not heard anything. I'm so glad I won't have to ever go back to that uhaul location and I really hope everything is closed out and I don't get charged again for January.

Cas H. 
Clasificación:
5.0

Get the computers fixed.

Jeffery J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajat J. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future

Qasim H.  |  Overall Experience 
Clasificación:
4.0

Keep doing what you're doing. The only minor problem I ran into was trying to return after hours but customer service rep. helped me. Thank you Rodney Thomas

Rodney T. 
Clasificación:
5.0

The only problem I had was trying to get the delivery date changed. It took a lot of phone calls, but it was finally done.

Judith C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delvin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY J. 
Clasificación:
5.0

Nada

DEBORAH A. 
Clasificación:
2.0

I was really surprised the facility closed at 2:00 on a Saturday which is probably the busiest day for u haul and was very inconvenient the after hour check in and also the wasn't available at the location I was told to go to on the phone

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ravi kiran V. 
Clasificación:
5.0

¡Gracias!

Flor Marie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

And the young lady who helped me on my move day at your location was the best awesome awesome awesome young lady I cannot remember her name but she went above and beyond all expectations and made my experience a very good one with you thank you so much young lady you are the best

Marla C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Everything was fine!

PATRICIA G. 
Clasificación:
2.0

Truck had issues. Tire pressure monitor was on the entire 1340 miles. The suspension was shot. Ended up breaking some valuable items due to the very rough ride. I didn't expect it to ride like a Cadillac, but the was ridiculous. I was going to contact U-Haul and demand compensation for the damage to my furniture, but so upset that I didn't want to deal with it any more.

Mark H. 
Clasificación:
5.0

Excellent customer service thanks Patricia walker😊

Timmy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmani S. 
Clasificación:
5.0

Great customer service here on like the Oviedo store. Very understanding very competent. I would definitely rent from the store again.

SUSAN R. 
Clasificación:
5.0

No additional comments other than I was very satisfied with the service I received.

ANGELA W. 
Clasificación:
5.0

Easy way to dropoff truck

shairoz D. 
Clasificación:
5.0

Patricia was very helpful and professional. The unit was very clean the entire place was clean

Rhonda D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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