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David F.Customer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
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Very convenient to where I had to go, and a smooth tow!!! I will recommend my friends, and will definitely go back!!!
JOEL V.Survey doesn't capture problem I had...which is probably a UHaul issue than one of the Uhaul franchise/private location. We ontracted UHaul for door-to-door U Pack service. Everything went great on the origin end but the destination facility could not complete the contract as the U Pack box was too heavy for their forklift. We had to rent a truck, unload the UPack box at the Sanford location, load the truck and then unload the truck at the house. Why did the St. LOUIS facility have the appropriate equipment and not Sanford? I would have selected another shipping method if I knew this was going to happen.
Bill K.I originally asked for the unit that's close to the entrance and they did have it so I decided this faculty. However when they signed me up the unit that's still got lock from the previous customer. I had to go back the customer service and they changed the unit to the one very far from the entrance. I had to give up moving more stuff yesterday because they said they will move me to the one that's got a lock as soon as they cut the lock. This is very disorganized office and it is inconveniencing my move
Hana K. | First ImpressionsYou were excellent!
The return process was a joke and Arwan or whatever his name was doesn't give a crap about your customers!
Jacob C.More employees. They were having a hard time keeping up. Not their fault. Everyone was very friendly.
Patricia B.Everyone was nice and professional.
Gary M.Quick to return, nice people
Ron B.Great
Charles B.No problems encountered, at all. Staff is friendly and professional; a pleasure to work with them.
Steve H.Very bad experience
CHARLES M. | Overall ExperienceEmployees are well mannered and very helpful and team oriented! 10/10
Earl S.Great people
Alexander B.Great service!
jason L.This was my first time renting a storage and the experience was pleasant, positive, process smooth, staff friendly, and helpful. I would definitely use this location again if needed in the future.
Brenda M. | Overall ExperienceAll I want to say is the person who checked me in was 12/10!! Super nice & really overall made the experience! Thank you again :)
Haley M.Everything by was great how ever the truck I had was hard to pull down the latch but everything worked out in the end. Thank you all again
Shuntell C.Make sure requested equipment is on the truck.
Cynthia H.Train employees how to hook up trailers correctly.
RANDY S.Dislocation had an adequate supply of vehicles. The customer service was excellent.
TRICIA H.The staff was very friendly and helpful.
Christina M. | First ImpressionsVery professional and polite service. Thank you.
John H.Let the customer know the address of the pick up location as there are two within 2 miles of each other in Sanford Fl.
Arnold R.Fire the woman that was working the counter, bad attitude, will not ever use that location for anything
David I.Great experience!
Mark T.Just make sure the U-Hauls are checked and maintain and running good for the next customers
Laura S.I'm do not remember the young lady's name who helped me on the phone twice but she was awesome and very helpful. The young man who helped me in person was great too. I have never had a problem at this facility and this was no exception. 10/10 and 5 ⭐️.
John C. | First ImpressionsEvery one went above and beyond to assist me. I can't think one thing that I can add to their awesomeness
Bettye F.Couldn't even find the place to drop off the U-Haul. After a long stressful day dealing with moving and the malfunctioning of the battery. Worst experience of a lifetime!
Julissa M.Friendly, helpful and knowledgeable staff. When I Dropped off the truck, the owner of this location was the one receiving the trucks being dropped off. Would have never known he was owner (I noticed name tag said owner), he was polite, out wiring along side co-workers in 95 degree heat. Nice to see an owner leasing by example! I have 2 locations within 2 miles of my house and I'll drive to this one every time (this location is 15-20 min from my house). Perfect experience!
RYAN R.Every one of the Uhaul employees I encountered was extremely helpful. My U Box experience was perfect.
Donald J D.Everything was fine until my u boxes arrived at my new home. They were delivered on a trailer as requested, however after the we dropped in my driveway and I started to unload 1 of the boxes was on backwards and could not unload it as the door was up against the other box. After calling about the problem. It was then 6 days before it could be picked up taken back turned to correct position and returned to me . Was inconvenienced for an additional week to get to my belongings. I feel some sort of compensation so be given for the 6 days I was unable to access my u box thank you Christina Rouse.
CHRISTINA R.The girl that was checking vehicles in was rude -
Jack B.We have had good luck in the past over all with uhaul, but I would not recommend that location. Walking in to reserve a trailer was very slow, it was close to closing and there were more concerned about closing up. The 5x8 trailer they gave me needed a lot of work before renting it out. Burnt out tail lights on one side. The lever to open the back gate was so rusted when I got it home I had to use WD40 to unlatch the door, raise it enough to crawl inside to lube the wheels on the on the roll up door. The door was totally locked up about a quarter of the way open. Did not realize had had no break lights till we were on the road. The trailer trailed great just was not road ready to be rented
Al H.Every human being I encountered was great, from telephone support to Angelo at Get It Done movers, to U-Haul in Toledo area. Everyone was helpful, friendly and knowledgable. The online and app need work (it double booked a pod and movers, would not let me put drop off instructions or pictures in even though it was requesting them,etc...) Those problems were all but erased by the humans I dealt with. Thank you!!
Keith N.The employees were very helpful.
Miguel A.Nothing, everyone and the everything was great.
Tito C.Customer service was excellent. Felt like we were talking to family. The service was super quick. Overall it was absolutely amazing. Will definitely return for any trailers/trucks I need to rent.
Sheryl B.Kiran was very helpful & accommodating even though the internet was out. He walked me through the steps to do everything on my phone & I was able to get my unit without any problems. The entire staff was friendly & they all greeted me. Customer service is huge with me and this location had excellent customer service.
TANITRIA B. | First ImpressionsMy experience with the front desk was excellent and professional, but the service done by the gentleman that hooked the UV7426c equipment was not done correctly with the safety standards of the DOT by leaving the chain link hanging on the trailer. That about 200 miles into the trip the chain link was broken because was dragging on the paving, that would cause an accident but since I'm an OSHA certified I was able to check it before that happened, Safety First is the most important in any equipment or vehicle rental. I'm a U-HAUL customer since 1988 because I always rent your vehicle during Christmas for peak season in UPS. I was able to stop in Alabama in one of your service center. Troy Self Storage locate at 8116 HWY 231 S Troy, Al 36081 (334) 566 9200 a the Service Provider Abbie went far and beyond to help me with this situation.
JULIO Z.The fact that I had to inspect a vehicle and compare what I found, to what they showed in the photos is a joke. The truck that they showed me didn't have dents and scratches in it, but then I had to show photographs that the truck did have dents and scratches in it and they acted like they couldn't give a shit. Don't waste your money go someplace else
James P.The office Manager was helpful 😀
TINA D. | First ImpressionsMy issue is not with the location. My pick up location was changed since the original place did not have the size I needed. When I dropped off the truck they charged me for additional miles. This was because the new location was an additional 50 miles and the contract was never adjusted.
JEFFREY P.The staff was always helpful especially the Managers. Thank you for your friendly service.
Doris D. | Overall ExperienceBathrooms were nasty
INGRID N. | Overall ExperienceAlarm system annoying, very inconvenient to access the unit if you are by yourself loading it up having to swipe a key every time. Hate having to have a reference on file, especially when I wanted to pay several months in advance. Owner made me use my own phone to upload driver's license. Really don't like the process. I am a customer by necessity at this point. The only thing I can't complain about is price.
Mark B. | First ImpressionsJust keep doing what you are doing….everyone that I came in contact with (4 people) treated me in a cordial and knowledgeable, professional way. I will continue to use this location. Thomas Scott
Thomas S.Good representative
Shamora S. | Online Move InThere wasn't any carts ( flat beds) out for use. I had to use my office chair to transport my items from the truck to my storage unit.
Antoinette N.Only bad thing about using the U-Haul was there was no dolly
Julio O.Uhaul has always come through. I can only highly recommend this place!
PASCALE R.Easy process and great customer service
ada D.Nada
Koty R.the general manager is awesome!!! he truly goes the extra mile to ensure the customer is happy. A true asset to your company!!
Melanie W. | Overall Experienceit was the worst experience. I surrendered the key and kept truck in front of office on 3/17 before 10pm. But I got called from the store manager saying that they have not received the key and truck. I was surprised and depressed.He called me to the store. I had to travel 20 miles and when I came @10:15AM on 3/18, the truck was there and manager told me yes it is here. I asked him why did you call me or when you got the key/truck why did not you called and told me. He does not have any answer but said some thing rude and told something. I requested him to give customer care number for Uhaul and I registered a complaint for my time and gas and the way of talking for that manager. I never recommend any one to go to atleast that store.
Dillip M.My whole Uhaul experience was a disaster from start to finish. The truck I reserved was MIA and I wasn't notified. I found out by calling to confirm less than 12 hours from my pickup time. I was transferred multiple times to multiple locations and eventually ended up in Sanford, about an hour in the wrong direction for the only 20ft in the area. The truck was cleanish but needed an alignment and new rotors and pads. Terrifying to drive over 65 mph. Drop off was no better, assigneda returnlocation 45 minutes awayfrom the destination. Called to see if anythingwas closer the day of and low and beholdthere was a location 4 miles away. Fillled tank well over where we got it and still charged $20 in gas by the location. Location did refund that after we called them out on it. Wow... F Uhaul.
Joshua L.The only advice I have is be more upfront about the price. The initial price to ship doesn't include drop-off and pickup of the box at each end. That should be included. It starts feeling like an airline experience where you have a price for flying and then discover you owe hundreds more for bags and seats. Otherwise, this UHaul experience is the best business transaction I've had in a very long time. Communication was excellent and having good smart humans at the other end of the phone made all the difference. From the initial box drop-off to the final pickup, every single customer-facing person did a great job. Gracias.
Lorraine B.Checked out middle of month after having paid for a full month. Should have been refunded unused days, prorated.
ERNEST C. | Overall ExperienceNot sure how to rate whether "the equipment was clean and well maintained". When I checked in I was shown, via my cell phone, the "condition" of the vehicle. Essentially I was shown pictures of a brand new van. And what I had in front of me was no way close to being "new". Door dings, some liquid stain on the rubber interior mat, etc. It was crazy what I was shown on my cell phone and what I was renting. I cannot say it was specifically this location or a general corporate thing UHaul does with their rentals. Additionally, I had rented from one location but the day before my pick-up I was called and was told the van would not be there but that I could go to another location which did have a van. I was offered nothing in return for this inconvenience. This second location meant more mileage I had to pay for during my rental term. The first location couldn't source the van from the second location? Customer service 101? Again this could be a UHaul corporate thing. Overall the van rented started when I wanted it to and worked fine. No mechanical issues with the rental so I was able to do what I wanted it to do. From that perspective I would recommend.
lawrence H.My first time using U haul storage and would use them again. Great
Patricia M. | Overall ExperienceThe truck was very dirty as it had been sitting in the lot for awhile I had to have the guys clean it enough for me to see the mirrors. Other than that it was very good service.
Danny M.I was fraudulently charged by customer service
NIVALDO F.Each U-HAUL employee was knowledgeable and courteous.
KATHLEEN C.This was probably the most inconvenient move I have had. I put a reservation for truck two weeks ago I get to the location they don't have it I get sent to Sanford and I am in Winter Park so that's 45 minutes one-way in the opposite direction secondly, I lost an hour from my movers because of this and they weren't able to stay because they had other jobs so I only had one hour with my movers, this was a very inconvenient time. I also had 99 miles to drive had that location had my truck I would be within that 99 miles however I am not with that 99 miles now because I had to go out of my way to get this truck I am very unhappy at the moment.
JAMES T.The driver side sun visor was broken and would fall in front of the windshield every few minutes. The steering wheel pulls hard to the right while driving, needs an alignment.
BLAKE J.I was charged twice
Joshua C. | First Impressionsthis was my second encounter with Kiran Ramjas General Manager Uhaul Moving and Storage 3101 s Orlando drive Sansord,fl 32772 arter renting and securing payment he keeps telling me i damaged his trucks and im stupid for not realizing my truck is overloaded. this happened once now he has used his position to block me from renting at all locations. i am a self employed veteran and i dont think this is fair. i remember listening to hip hop music on my phone. please help me if you can my phone number is 3057488172
Everald M.I was impressed with how well maintained this facility is. I was thankful for the restroom accommodations and how neat it was there. I especially appreciated the temperature control both for my belongings and for me... it was always comfortable working with my things while there.
janice z. | Overall ExperienceCourtesy call, clean and friendly employees
Erin M.Once again, roaches in the vehicle from this location, this happened with a previous rental as well. Won't rent there again. Also, truck had a tire sensor warning the whole time I drove it, so maintenance not being performed either.
David P.Ensure vehicle is clean and in good condition. Have better control of reservations. I had a reservation, it was about 8 miles away, then half way there I got an email telling me I had to drive nearly 2 hours away to pick it up. Terrrible service in my opinion. But fortunately I called around and was able to get a vehicle 25 minutes away.
Robert D.the staffs are not helpful
Obianujunwa N.The staff was very friendly and helpful. I would definitely rent at this location again.
Barry M.Very helpful & hassle free really was the easiest part of my crazy day
EDNA P. | First ImpressionsI used the U-Haul website to hire moving help. I would have expected that U-Haul would have vetted those on their website better, as it was a HORRIBLE experience and as such reflected poorly on U-Haul as a whole. As a result, I'm less likely to go with U-Haul next time I move, choosing Ryder or some other such company, instead
Rod L.The staffs there are not friendly and helpful, we picked up the car and the check engine lights came on , we had to return back to the store and then they topped the engine with oil but my question is why give out a car that wasn't serviced? Wasted our time and all , then the car it self needs wheel alignment, the wheels / tires are bad , nearly caused an accident, the steering wheel keeps flying off the road , keeps swerving off the road ,you need to hold the steering with both hands and somuch muscles, it was a terrible journey with the particular vehicle, never had this sort of experience with uhaul before, and the attendant said it was half tank of gas in the car during pickup only for us to get into the car realized that the gas left was less than half tank 1/2 , so it was not a good experience
Obianujunwa N.This UHaul rental location was the most huge ones in Sanford.
Carina O.Thank you for displaying excellent customer service!
Althea D. | Overall ExperienceVery helpful
paul B.Other than sewage leak it was good experince
Regan M. | Overall ExperienceThe facility manager , Patricia, was knowledgeable and extremely helpful to me in deciding to rent a unit …Thank You
PATRICIA G. | Overall ExperienceSeveral weeks ago I reserved a 10 x 10 unit for my daughter who I was helping to move back from Tennessee. I called several times to confirm the reservation. On 12/30, I phoned from Atlanta, Georgia and informed the location that traffic was terrible and I wouldn't make it to Orlando until the 31st, the reservation was changed to the 31st. I offered a credit card number over the phone, but was told that wasn't necessary. We arrived at the facility on the 31st with a 26 ft UHaul I rented in TN, only to be told that the computer had changed our reservation to two 5 x 10 ft units. We were told the square footage was the same and that it would work for us. We opened one of the units and could not envision getting everything inside the two units. We returned to the office and were assisted by another person. He insisted there were no other units available, although the facility at 1811 Rhinehart Road had a 10 x 20 unit available and due to everything that we had experienced with UHaul (Being the storage facially and truck rental, which is another terrible experience) he would ensure that they gave us that unit at the cost of a 10 x 15 ft unit. He told us all we had to do was drive there and give them our names, he would call them and make the arrangements. When we arrived at the 1811 Rhinehart Road facility we were informed that there were no units available. An employee then deleted another person's reservation for a 10 x 20 unit and said we could have it. The manager then arrived and stated that she had spoken with the employee at the other location and had told him that she did not have an available unit and began speaking with her employee as to her cancellation of the other person's unit. My daughter then obtained a 10 x 10 unit at non-Uhaul location which cost her an additional $60.00 a month. I have been kind and refrained from including the employees first names in this email. I received another email from Uhaul asking us to rate our experience and included the General Managers name and email address. I shared our story with him and asked for a response, we'll see if he contacts me.
Taylor W. | Overall ExperienceThis center booked me a storage unit without having one, took my money out of my account and gave me a card and all for the building. When I went to go move my belongings into the unit it had a lock from the previous owner with things still inside it was never vacated, so I wasnt able to move my things in without paying an extra $40 for a more expensive unit.
Raven R. | Overall ExperienceThank you guys, make my experience wonderful and I will gladly return to do more business with you guys. Again, thank you for the efficient and says my questions and help me with my story and keep up the good work kudos
LOLA B. | First ImpressionsExcellent customer service
Jose R. | First ImpressionsJeffrey is excelent and i think Margary.
Juswin V. | First ImpressionsI was going thru a very stressful time and the employees were so friendly and helpful it made life a little better at that time
Sue W. | Overall ExperienceGood service 👍
Gabriel p. | First ImpressionsI had a great storage unit but I was charged for it when I was not only using it, also I rented a truck and was called two days later to return it when it had been turned in the same day that I rented it. Not a happy customer at this point
Leatris R. | Overall Experiencerep was a little distracted while processing my paperwork, so unit access directions were not clear - rather frustrating, all in all.
Kelly R. | First ImpressionsVery please with the staff and property inside very clean
Anita T. | First ImpressionsI was threat by the new manager to move my stuff out they took money out of my girlfriend bank account to pay for my storage and she wasn’t on my storage she had a storage unit there also separate from mines and remind you she NEVER USED HER CARD ON MY ACCOUNT AND THE MAN MANAGER TOLD ME I HAD TO MOVE MY BELONGINGS OUT MY UNIT IF SHE WANTED A REFUND HE HAS A NASTY ATTITUDE THEY NEED TO BRING THE LADY BACK AND LET HER BE THE MANAGER AGAIN.
Brandon J. | Overall ExperienceReally love the cleanliness of the facity as well as the modern technology (ie- the alarm in the storage, card access etc). It is an impressive operation and the size was surprising.
Argenis M. | First ImpressionsI was assisted by the manager whom just drew on a map where my unit was and told me how to get in. It would have been nice to be physically shown for the first time. I witnessed an employee give great service in showing a customer on her first check in. It tells me my value in Florida as a black person in doing service with this location. I am not assuming as I noticed another black customer trying to get in to the facility and had to send her children for get help in the office which shows me there is a problem her.
SHAWN C. | Overall ExperienceMy furniture and boxes were covered in spider webs and spiders, there were also roaches on the doors of the units across from mines. Also my 3 units were in a climate controlled area and in there was hot and due to that, my furniture had white spots/mold.
Aida R. | Overall ExperienceJeffrey was amazing! He made sure we had all the necessary information for the unit/access to the building, he showed us the unit & made sure that everything worked properly
BRANDI W. | First ImpressionsThank you for the help.
Jose B. | First ImpressionsThank you for all the moving times.
John G. | First ImpressionsJeffrey was awesome and thorough!
APRIL J. | First ImpressionsAnytime I called to ask a question or get help the employees at this location we not helpful at all. I called one time to get help trying to use the keypad to open doors and the guy responded with "if you're not swiping the card right that's on you". My things were kept safe but any type of help was terrible.
BAILEY P. | Overall ExperienceMuy buena experiencia!
Vivian R. | First ImpressionsBuena ubicación excelente servicio instalaciones excelentes
EMILIO Y. | Overall ExperiencePatricia was very friendly and helpful and put me on a waiting list. She then contacted me as soon as a spot opened up and I ran over and did the paper work. She definitely is an asset to the company and enjoys her job.
Wendy J. | First ImpressionsWell kept storage facility with easy access and friendly staff. If I ever need these services I would know definitely come back here.
Valentin L. | Overall ExperienceMr. Green was friendly ,efficient and patient. Explained everything perfectly and answered all my questions. Very professional and I look forward to doing business with uhaul in the future.
Latrece C. | First Impressionsna
Sarina B. | First ImpressionsEverything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco
TOM T. | Overall ExperienceExcelente servicio amable atención buena ubicación
EMILIO Y. | First ImpressionsJust everything was so easy for us. Thanks
Wanda M. | Overall ExperienceThe facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!
CHARLOTTE M. | Overall Experience