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Dennis N.Customer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
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I was first at El Cheapo gas station in Osteen and went thru all the steps of uploading driver license but did not understand why the owner was not there for the 8:30AM pick up as I did reserve early. Spoke to Osia on the phone and went and did the walk around the truck check the gas and mileage. The clerk in the store said we had everything done and she told me that she wanted me to come back at 11AM which I was confused as I had a reservation at 8AM. So I called into Uhaul and from the new location to that location was 9 miles and they offered a $20 credit which I felt was no right as I had people waiting to load the truck and it took me another hour out of my way plus the 45 minutes I spent at the gas station to not get the truck. I have rented alot of uhaul and that is not the way I have ever done it when I rented one. I would like the territory manager to call me at 407-430-9541. Thanks Stacy Webb
Stacy W.The 6'x12' open tailer came off my vehicle and the employee that took the call said, " Can you please hold......I see we have a picture on file, the trailer was hooked up properly. You must have altered it or someone else did". Wow, no concern for injury, am I in need of help, did this cause an accident or any other concern. His only concern is that the person that attached it to my vehicle took a picture. Very poor customer service.
Darren B.Your staff was courteous, friendly and efficient. Communication was good. I will recommend U-Haul to my friends and relatives.
Linda K.My ubox has been in U-Haul storage for 1-1/2 years, I had it delivered with moving crew and ubox was ready for them and my items stayed safe and undamaged for all that time and during delivery. Gracias
Melissa A.Everything was easy, timely, and pleasant at the drop off location.
Forrest Y.Excellent experience. Big company made me feel important by constantly getting in touch about the next moves.
Hans S.Location and staff were fine, but the mile price was too high at $1.19, considering that the renter has to pay for the gas used and the gas prices are sooo high, and the truck spend a lot of gas. Even if its the weekend, because people who work will have to do moving stuff fri-sun, I just think it's too high.
Minelly F.We love Uhaul and especially this location. It was a one stop moving shop for us as we moved our household of 22 years by ourselves to a new larger house. Can't say enough about the service Uhaul provides this community.
Jan P.Equipment was damaged and photos were updated 2 months ago in the system so now they want to charge me to damage that happened before
Jason P.I don't have anything to recommend that you could do to improve, because I was beyond impressed with your customer service and equipment. Specifically the customer service that was provided by August and Jeffery. I am a 5'3â€, 44 y/o woman who rented a 9' transport van to transport a full sized mattress, box spring, and frame to my 74 y/o mother's house by myself. This was already stressful enough. I didn't need any other stress added to this process. The dates and times offered by the mattress store did not meet our needs, so I planned to pick the mattress up from the store. I live 2 hours away from Orlando. I came down for the weeken, rented a hotel room, and rented the Uhaul van to deliver a mattress to my mom in Orlando. I confirmed all dates and times with the mattress store. They told me it would be available on Sunday. The paperwork even said the mattress would be available for pick up on Sunday. I picked up the van, drove the van to the mattress store to pick up the mattress, and they were CLOSED! I was livid!!!!!! My mom was upset too. This meant that I'd spent money on a hotel room and a UHaul that was non refundable for a task that I wasn't able to complete. I was nearly in tears (of anger and frustration) when I returned less than an hour later with the van to the UHaul. I hate having my time and money wasted and I'd had both wasted by that mattress store. I was so mad. August and Jeffery were who I worked when renting the van . As much as I don't like to show people I am upset, they saw that I was. **Let me emphasize, NONE of my situation was Uhaul's fault. EVERYTHING went perfectly with the Uhaul rental. The van perfect and drove well. August and Jeffery gave me excellent customer service when renting the van to me. They were knowledgeable, polite, and professional. It was the mattress store that had me so upset. I didn't ask for or expect any favor from Uhaul because none of this was their fault. I expected to be charged for the van even though I didn't use it for its purpose that day. That surprisingly didn't happen. August was able to move my reservation to the following day. I can not explain how helpful this was. I was able to get the mattress to my mama. This is the kind of unexpected kindness that you don't see often and I cannot express how much I (and my mom) appreciated that. This is customer service at its best. I cannot thank August and Jeffery enough for this. I would recommend this UHaul without hesitation.
Sabrina W.Somehow after completing my UBOX reservation to move from AZ to WA, the Uhaul system decided to glitch and reserve a box in Florida for me without me ever asking it to. So I was paying for an empty box in a state I haven't been to on the other side of the country. I tried to call Uhaul several times and got stuck on hold for an hour only to be told they dont know what is going on. The store manager in FL was able to resolve it though but not before I was charged rent on the box. 0/5 for Uhaul, 5/5 for the Florida store.
Michael K.The motorcycle trailer I rented was excellent. It was balanced perfectly when trailering my motorcycle, I couldn't even tell it was back there.
Travis S.Well run facility, with an exceptional general manger.
DAVID W.Very good customer service. friendly and helpful staff
Heather M.The radio button was broken and chewing gum stuck in passenger window and air was not working good.
Cheri C.Couldn't take the drop off due to being “too full†sent me down the road to drop it off somewhere else. Also, I'll mention this again because it's really that important… the price for this rental was way too high.
Joseph T.The first 20 ft truck had the engine light on. Four diagnostic codes came up when the technician checked it. 2nd truck ( which I took) I noticed had one tire ( outside drivers side rear) with little tread. I drove to 30 miles past Nashville ( perhaps 700 miles since picking up truck) and the inside drivers side tire lost it's tread. This tire was also quite bald. After calling U-Haul roadside help, 2 wheels with new tires arrived. 3.5 hours from calling assistance to back on the road. The technician in Sanford Florida was quite helpful and stayed a bit late and helped with me signing in on my phone. Also, the gentleman that changed my tire was quite pleasant. My summation would be that the trucks were clean, employees were helpful, but maintenance was lacking. Sincerely,
Jonathan S.This whole rental process was horrible.after hours pickup.took an hour to get truck..paid for dolly,got to load location,wasn't in the truck...the only positive was the truck didn't break down..
Nathanael A.We reserved a truck with a my card thinking the reservation was paid and yet we had to run my son's card when we got there to pay for it. That's is the stupidest waste of time and was a huge inconvenience! It serves no purpose!
Josh F.Outstanding service
Jeanette V.Make sure you tell the customer to take pictures of everything not only accidents. There was not a half a tank it was right under I brought it back the way they gave it to me. She charged me 16.50 for gas that was never there she also didn't tell me to take a picture of that Milagros Vega was the worst to deal with vey unsatisfactory I will never use u haul again
VINCENT G.I would especially like to highly recommend Tactile moving. They were kind, patient, and informative. They took their time and reassured me when I was nervous. They made sure everything was in good condition. They have a special way with customers and would recommend them to my friends. I forgot my keys and they waited til I got them.
Peg U.Trailer towed very well, tires held air, straps held the car like they were supposed to and lights went blinky-blinky. What more could you ask for in a trailer.
Frank M.YOU PROVIDE NO COMMUNICATION AND YOUR WEB SITE WOULD NOT ALLOW ME TO CHANGE THE DELIVERY DATE. I CALLED MULTIPLE TIMES AND CUST SERVICE COULDN'T EITHER. THEY WERE OF NO ASSISTANCE THROUGHOUT THE WHOLE PROCESS. IF I CAN DISPUTE/REDUCE THE FEE YOU'VE CHARGED MY CREDIT CARD I WILL. BOTH UBOX LOCKING MECHANISMS WERE BROKEN AND BROKEN DOWN PIECES OF SHIT
Stephen H.The young man (Kyle) I think his name is was professional, courteous, and helpful, plus provide education of how to transport or drive my Uboxes and taking turns/corners. He was highly friendly, but professional. Kudos to him. Thank you and pardon I did not remember your name.
Deborah C.Employee Jeff Green went above and beyond
Carolyn R.Great customer service and very fast service,thank you.
Victor P.It took me almost an hour to get out of here with the truck I reserved even after doing the checkin process on my phone. We first bought packing supplies and had to wait for 15 minutes for an employee to check us out. Then they had to manually add each item number which took forever. Added in with the glass dividers which forced you to pass every item back and forth over this stupid thing. I told her I was getting a truck but opted to check in online. She said nothing to me. We find the truck, it's clean but has an off odor. After we enter the truck info the app asked for references, a lease agreement or employment contacts. Why wouldn't it ask for this when I first setup the reservation? Then I had to go back in the store and get the keys and the employees had no idea what I was talking about. I said I just need the key for truck #______ here's my reservation. And they kept saying no you have ti make a reservation all the trucks are booked…. I know I made a reservation it's right here. This all are about an hour of the 8 that I booked.
Tyler R.The lady at the counter was Excellent, sorry I don't remember her name, but she's great! I'd definitely recommend her and this location.
Christina L.Teach employees to listen to customers when there is an issue before just pushing them off to other people in the company. Actually check equipment, I had to deal with leaks. August was the only person who was able to help give me the correct information on who to call due to damages to my stuff.
Nicole L.Excelente
omar B.The location was fine and check in was easy but getting the rental took 40 minutes because I got an alert saying your system crashed while going through the check in process so it never gave me the lockbox code and then getting ahold of customer service on the phone took forever.
Carrina P.Online application was great. However, once at the facility the personnel there would not accept the online process, and demanded to complete the entire process on their system!
greg J.Great customer service , fast and friendly
Victor B.Friendly staff and prompt professional service
Jeff W.We were not told that we had to pick up the truck from another Sanford location when we made the reservation by phone, which cost us some time. I was however really happy with the service provided by Patricia, especially since it appeared she was working along. But not to happy with the truck. It had a few more dings than I was comfortable with and more than I was able to take pictures of. But it served it purpose.
Tanja G.The guy that handled my rental seemed mad at the world. The gentleman that checked me in after I brought the trailer back was amazing. Very friendly and personable.
ROBERT G.The location was clean and spacious. The rep was friendly and ensured I got a good truck for the distance I was driving.
Ta'Nika W.The systems were down the first day and we couldn't get our truck the day we wanted due to system errors but we went back the next day and everything was figured out. I honestly think that I as a customer should be refunded a day back due the system error and I had to wait an extra day to move. I rented for two days and put me behind a few days of moving.
JUSTIN J.The truck was leaking fluid and could not keep in our driveway due to fluid stains which made the move more difficult.
Natalie S.I just dropped off and found the location 3101 Orlando drive to be excellent I'm very professional thank you
Robert C.I like the alarm feature. It notified me when I checked out that my door wasn't closed good. That could have been a problem if I didn't know.
FRANK M. | First ImpressionsDefinitely need more help behind the counter.
Donald B.I had trouble taking photos of the odometer. I know that process is meant to be easier as far as contact less but at times a pain. Overall good though
Fred S.The person who waited on me was being trained and struggled finding my reservation and then unlocking the lock that housed my key. Also- the truck smelled really bad of gasoline. I think they had removed the cover in the truck for something and didn't put it back on correctly.
shannon B.The reservation process over the phone was a little confusing, the individual could not answer all of the questions. Everything at the rental site was perfect. Staff were friendly and efficient.
Eric H.The front end in FL was great with minor hitches in scheduling confirmations. However, the backend in CA missed dates, the container was there weeks earlier than guaranteed, the container the was delivered two days late although it had been in location for weeks. No one answering phone at UHaul Cathedral City, or at the moving help that was supposed to be scheduled.
worth Y.Nicest U-Haul Moving & Storage location I have ever visited or used.
Richard V.Really good staff. Very polite much better then then 3851 s Orlando dr. Fat guy is always in a bad mood.
junior S.Great Service
Stella S. | First ImpressionsI arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.
Anna D. | Online Move InMr. Ewing was excellent who served me at this location. Very professional, very kind and very fast. This kind of employee will carry Uhaul to future.
SELCUK H.From check-in, hook up and return, it was a great experience overall and definitely my new neighborhood UHaul.
Shondel S.Service is quick and easy. The staff is professional and friendly, very helpful.
Terri J. | First ImpressionsPatricia was excellent...... Very friendly and professional👍👌
victorine j. | First ImpressionsIt took over an hour to get a unit after I showed my confirmation information…
PATRICIA G. | First ImpressionsA very pleasant experience. If I ever need storage again, Uhaul is my go to place. Service was exceptional.
PEARLENE W. | Overall ExperienceI have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.
maureen d. | Overall ExperienceVisited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.
Melodie B. | First ImpressionsThis facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.
elizabeth s. | Overall ExperienceExperience was great
krystal w. | First ImpressionsLike it
Doris P. | First ImpressionsThere were people blocking the entrance, they were rude, but the guy at the desk was great.
Billy L. | Online Move InServicio al cliente de excelencia. Employee was friendly and courteous.
ALBERT P. | Online Move InGot locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.
JOHNNY O. | Overall ExperiencePeefecto
HECTOR T. | First ImpressionsStaff was extremely friendly and accommodating
david P. | Overall ExperienceThe facility was even better then expected. Very satisfied
Jerome H. | First ImpressionsPatricia is always very helpful
shauna s. | First ImpressionsI liked everyone that worked there. They were knowledgeable and helpful.
Julie L. | Overall ExperienceThe staff was very helpful, friendly, and knowledgeable.
WILLIAM H. | Overall ExperienceMoving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me
Shari R. | Online Move InYour staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul
EDEVILO V. | Overall ExperienceEasy moving process due to the wonderful staff
Mamie D. | First ImpressionsAlways a pleasure to work with the staff at this location, I'll miss making my monthly payments! Lol. Happy storage!
RANDY S. | Overall ExperienceXavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn't lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.
ALIXANDRA F. | Overall ExperienceThe only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .
Bryce P. | Overall ExperienceWonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building
Stephen W. | Online Move InCustomer service needs work!
DENNIS N. | Overall ExperienceVery nice facility, clean, and convenient. I highly recommend this facility.
Jan P. | First ImpressionsI would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.
Angela D. | Overall ExperienceGreat experience 👍
Willie M. | First ImpressionsI appreciated the Manager 's professionalism and helpful ways when she was asked. Her first name "Patricia" same as mine and after having a storage unit for around a year, she had not changed when I encountered her.
Patricia G. | Overall ExperienceVery Nice and Clean, Personal very nice!
Ed B. | Overall ExperienceMyrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!
KAREN M. | First ImpressionsI used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .
manoj s. | Overall ExperienceLocation, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I'm using this location.
Justin W. | Overall ExperienceTodo excelente
Soddey R. | Overall ExperienceManager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso 100% recomendado.
Jose D. | First ImpressionsProcess was very simple and quick. Employee with brown hair was very friendly.
Asia N. | First ImpressionsThank you for the storage accommodations and professional customer service at this Sanford location Patricia!
Kia H. | Overall ExperienceVery nice facility. Very convenient to pull in the garage type to load and unload.
Esther E. | First ImpressionsYou need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!
Ronald R. | First ImpressionsFriendly people and a nice facility
Ken R. | First ImpressionsThe uhaul facility was clean however the storage area had a very very bad odor. I mentioned this to the store clerk and he explained they can't locate were the smell is coming from. It was so bad it was making some of the moving people with me sick to their stomach. Other than that the service was good but they informed me I would receive a receipt in my email and I never got it. I request for a printed receipt but was refused that which was odd because they gave me a receipt when I first obtained my storage and the truck. Sincerely Lashanda Saunders
LASHANDA S. | First ImpressionsMove.in date was 7/30/21 not 7/29/21; otherwise good experience at this location. ¡Gracias!
Kia H. | First ImpressionsI met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.
Crystal S. | First ImpressionsRafael fue muy amable y Charlie también.👍
CARLOS C. | First ImpressionsI was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.
TODD F. | First ImpressionsVery helpful every step of the way and pleasant every time.
Tykeshia J. | Overall ExperienceThe staff at this facility are awesome!!! Always ready to help.
Renee D. | First ImpressionsPatricia was very easy to work with, informative and helpful. I was impressed with her professionalism. I'll definitely be back.
JAson P. | Overall ExperienceThanks guys
Anderson S. | Overall Experiencelocation was great and staff was great but price was too high and they never pick up the phone line try over 50 time wait over 30 min no luck on the phone need better price and someone too talk on the phone
John D. | Overall ExperienceRestroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.
SHAWN C. | First ImpressionsThe staff was extremely friendly and helpful with everything we needed. I would highly recommend this facility.
BRYAN B. | First ImpressionsThe assistant manager was absolutely the nicest person and helpful . I would recommend this place to anyone
Grace G. | First ImpressionsOnly been here 1day but so far it professional!
Ed B. | First ImpressionsEveryone I encountered was top notch!
Frank L. | First ImpressionsThe staff was friendly and helpful.
Janice C. | First ImpressionsMuy buen servicio excelente.
Joel C. | First ImpressionsAs far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice
Anthony R. | First ImpressionsI have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.
denise e. | Overall ExperienceThe storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I'm extremely disappointed did not expect this at all! I don't recommend this place to anyone.
Rosalinda R. | Overall ExperienceOne lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn't rent us the one truck she had because it needed to be back by 4:30 ! I told her we'd have it back by 4 and she still said no she couldn't. When we called customer service they told us that there was a truck available at that location and it wasn't being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must've change the reservation bull she was lying! Horrible customer service from her everybody else was awesome
ALIXANDRA F. | First ImpressionsGreat that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!
Lee K. | First ImpressionsEverything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.
Aida R. | First ImpressionsPatricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.
Debrorah W. | Overall ExperiencePatricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.
Cynthia B. | Online Move Inwanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.
Wanda K. | Online Move InVery clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.
Kimberly H. | First ImpressionsStaff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future
Qasim H. | Overall ExperiencePatricia was very helpful and professional. The unit was very clean the entire place was clean
Rhonda D. | Overall Experience