Customer Reviews for U-Haul Moving & Storage of Sanford

762 comentarios

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Jeffrey was excellent! We were assisted with great care and patience! Would absolutely recommend this location!

JOEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

is best plase for u houl

Roman P. 
Clasificación:
5.0

Excellent experience thanks for the hard work

Yeisson H. 
Clasificación:
3.0

Everything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco

TOM T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P.  |  Overall Experience 
Clasificación:
5.0

Great people, good well stocked store as well. Patricia Walker is the stote manager.

Antoney M. 
Clasificación:
5.0

Very simple process to reserve, pick up and drop off.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson V. 
Clasificación:
5.0

Very friendly

Rodrigo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

savon T. 
Clasificación:
3.0

Unfortunately, the pick-up location didn't have the truck we reserved, although I received a call to confirm the reservation the evening before. We were rerouted to a close-by location who had the truck we rented available. Everyone involved in the process was friendly and tried to be helpful. Still, we lost some valuable time in the meantime.

Alexandra R. 
Clasificación:
5.0

The general manager was exceptionally kind and helpful. She made the experience great!!

Dannette S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
5.0

Excelente servicio amable atención buena ubicación

EMILIO Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS D. 
Clasificación:
1.0

When we brought the truck back the lady claims we put a scratch on the drivers side which is a LIE. We were more than careful with that truck, we went from there to my old home to my new home then to the gas station, nothing was wrong with the truck and I better not get charged. This is what scammers do! I will take this to the next level if I get any charges.

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C.  |  Overall Experience 
Clasificación:
5.0

Just everything was so easy for us. Thanks

Wanda M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

Patricia was awesome.

JOSE P. 
Clasificación:
5.0

Fast and friendly

Ivan G. 
Clasificación:
3.0

The facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!

CHARLOTTE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight W.  |  Overall Experience 
Clasificación:
2.0

I used self storage and was charge the whole month without using the whole month. Did not get prorated the two early weeks. Very dissatisfied with the service.

Charlotte M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIELMA R.  |  Overall Experience 
Clasificación:
5.0

Good staff. Pretty quick service

Faizan S. 
Clasificación:
5.0

The people who assisted me were very helpful and professional.

Kristin C. 
Clasificación:
2.0

This was the worst experience I've ever had trying to rent a truck. Your 24/7 service might as well not exist as the truck I requested and the dollies I ordered, and left a memo for, were not available or ready for me. took over an hour and multiple phone calls to end up in a larger truck and no accessories. Bad experience.

Chris S. 
Clasificación:
5.0

This place was very good to me and fast

Adrian H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mick A. 
Clasificación:
5.0

The branch was awesome and very professional

Devon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Feng F. 
Clasificación:
3.0

My truck broke down after driving 10 miles.

Christian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

julio cesar D. 
Clasificación:
5.0

Other then almost having to paid a $25 fee for not folding 4 furniture pads out of 24 total was a bit harsh!!

Vanessa S. 
Clasificación:
5.0

very large location, spoke to the lot guy told him the van needed windshield wipers, they were rusted and warn

william K. 
Clasificación:
1.0

The girls were RUDE. The 1st truck had a Check Engine light on. The 2nd truck I got was disgusting & smelled like Cigarette Smoke! Upon dropping it off at a different U-Haul the ladies there were very rude and throwing their hands up in the air at me because I came in the wrong way off of 17-92 like I knew which way to come in when I have NEVER been there before.

Tonya A. 
Clasificación:
5.0

Easy experience at this location…manager super friendly and professional!!

JAVIER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKresha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris C. 
Clasificación:
2.0

they charge me extra for fuel and mileage

Jean B. 
Clasificación:
5.0

Nothing much you can do. Truck had 75500 miles on it and boy, did it drive rough! Nothing unsafe, just a bouncy, raggedy truck that is past its prime.

TERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmothy S. 
Clasificación:
5.0

Gracias

ALBERT B. 
Clasificación:
5.0

3rd time I have used that location.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bassam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
4.0

Jeffrey was very helpful

MITCHELL L. 
Clasificación:
5.0

Very helpful

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis N. 
Clasificación:
1.0

I was first at El Cheapo gas station in Osteen and went thru all the steps of uploading driver license but did not understand why the owner was not there for the 8:30AM pick up as I did reserve early. Spoke to Osia on the phone and went and did the walk around the truck check the gas and mileage. The clerk in the store said we had everything done and she told me that she wanted me to come back at 11AM which I was confused as I had a reservation at 8AM. So I called into Uhaul and from the new location to that location was 9 miles and they offered a $20 credit which I felt was no right as I had people waiting to load the truck and it took me another hour out of my way plus the 45 minutes I spent at the gas station to not get the truck. I have rented alot of uhaul and that is not the way I have ever done it when I rented one. I would like the territory manager to call me at 407-430-9541. Thanks Stacy Webb

Stacy W. 
Clasificación:
2.0

The 6'x12' open tailer came off my vehicle and the employee that took the call said, " Can you please hold......I see we have a picture on file, the trailer was hooked up properly. You must have altered it or someone else did". Wow, no concern for injury, am I in need of help, did this cause an accident or any other concern. His only concern is that the person that attached it to my vehicle took a picture. Very poor customer service.

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Your staff was courteous, friendly and efficient. Communication was good. I will recommend U-Haul to my friends and relatives.

Linda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip D. 
Clasificación:
5.0

My ubox has been in U-Haul storage for 1-1/2 years, I had it delivered with moving crew and ubox was ready for them and my items stayed safe and undamaged for all that time and during delivery. Gracias

Melissa A. 
Clasificación:
3.0

Everything was easy, timely, and pleasant at the drop off location.

Forrest Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CJ H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

F. Amanda N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest M. 
Clasificación:
5.0

Excellent experience. Big company made me feel important by constantly getting in touch about the next moves.

Hans S. 
Clasificación:
5.0

Location and staff were fine, but the mile price was too high at $1.19, considering that the renter has to pay for the gas used and the gas prices are sooo high, and the truck spend a lot of gas. Even if its the weekend, because people who work will have to do moving stuff fri-sun, I just think it's too high.

Minelly F. 
Clasificación:
5.0

We love Uhaul and especially this location. It was a one stop moving shop for us as we moved our household of 22 years by ourselves to a new larger house. Can't say enough about the service Uhaul provides this community.

Jan P. 
Clasificación:
2.0

Equipment was damaged and photos were updated 2 months ago in the system so now they want to charge me to damage that happened before

Jason P. 
Clasificación:
5.0

I don't have anything to recommend that you could do to improve, because I was beyond impressed with your customer service and equipment. Specifically the customer service that was provided by August and Jeffery. I am a 5'3”, 44 y/o woman who rented a 9' transport van to transport a full sized mattress, box spring, and frame to my 74 y/o mother's house by myself. This was already stressful enough. I didn't need any other stress added to this process. The dates and times offered by the mattress store did not meet our needs, so I planned to pick the mattress up from the store. I live 2 hours away from Orlando. I came down for the weeken, rented a hotel room, and rented the Uhaul van to deliver a mattress to my mom in Orlando. I confirmed all dates and times with the mattress store. They told me it would be available on Sunday. The paperwork even said the mattress would be available for pick up on Sunday. I picked up the van, drove the van to the mattress store to pick up the mattress, and they were CLOSED! I was livid!!!!!! My mom was upset too. This meant that I'd spent money on a hotel room and a UHaul that was non refundable for a task that I wasn't able to complete. I was nearly in tears (of anger and frustration) when I returned less than an hour later with the van to the UHaul. I hate having my time and money wasted and I'd had both wasted by that mattress store. I was so mad. August and Jeffery were who I worked when renting the van . As much as I don't like to show people I am upset, they saw that I was. **Let me emphasize, NONE of my situation was Uhaul's fault. EVERYTHING went perfectly with the Uhaul rental. The van perfect and drove well. August and Jeffery gave me excellent customer service when renting the van to me. They were knowledgeable, polite, and professional. It was the mattress store that had me so upset. I didn't ask for or expect any favor from Uhaul because none of this was their fault. I expected to be charged for the van even though I didn't use it for its purpose that day. That surprisingly didn't happen. August was able to move my reservation to the following day. I can not explain how helpful this was. I was able to get the mattress to my mama. This is the kind of unexpected kindness that you don't see often and I cannot express how much I (and my mom) appreciated that. This is customer service at its best. I cannot thank August and Jeffery enough for this. I would recommend this UHaul without hesitation.

Sabrina W. 
Clasificación:
3.0

Somehow after completing my UBOX reservation to move from AZ to WA, the Uhaul system decided to glitch and reserve a box in Florida for me without me ever asking it to. So I was paying for an empty box in a state I haven't been to on the other side of the country. I tried to call Uhaul several times and got stuck on hold for an hour only to be told they dont know what is going on. The store manager in FL was able to resolve it though but not before I was charged rent on the box. 0/5 for Uhaul, 5/5 for the Florida store.

Michael K. 
Clasificación:
5.0

The motorcycle trailer I rented was excellent. It was balanced perfectly when trailering my motorcycle, I couldn't even tell it was back there.

Travis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bienvenido C. 
Clasificación:
5.0

Well run facility, with an exceptional general manger.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson V. 
Clasificación:
5.0

Very good customer service. friendly and helpful staff

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha D. 
Clasificación:
4.0

The radio button was broken and chewing gum stuck in passenger window and air was not working good.

Cheri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN B. 
Clasificación:
3.0

Couldn't take the drop off due to being “too full” sent me down the road to drop it off somewhere else. Also, I'll mention this again because it's really that important… the price for this rental was way too high.

Joseph T. 
Clasificación:
2.0

The first 20 ft truck had the engine light on. Four diagnostic codes came up when the technician checked it. 2nd truck ( which I took) I noticed had one tire ( outside drivers side rear) with little tread. I drove to 30 miles past Nashville ( perhaps 700 miles since picking up truck) and the inside drivers side tire lost it's tread. This tire was also quite bald. After calling U-Haul roadside help, 2 wheels with new tires arrived. 3.5 hours from calling assistance to back on the road. The technician in Sanford Florida was quite helpful and stayed a bit late and helped with me signing in on my phone. Also, the gentleman that changed my tire was quite pleasant. My summation would be that the trucks were clean, employees were helpful, but maintenance was lacking. Sincerely,

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
1.0

This whole rental process was horrible.after hours pickup.took an hour to get truck..paid for dolly,got to load location,wasn't in the truck...the only positive was the truck didn't break down..

Nathanael A. 
Clasificación:
1.0

We reserved a truck with a my card thinking the reservation was paid and yet we had to run my son's card when we got there to pay for it. That's is the stupidest waste of time and was a huge inconvenience! It serves no purpose!

Josh F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soraya R. 
Clasificación:
5.0

Outstanding service

Jeanette V. 
Clasificación:
1.0

Make sure you tell the customer to take pictures of everything not only accidents. There was not a half a tank it was right under I brought it back the way they gave it to me. She charged me 16.50 for gas that was never there she also didn't tell me to take a picture of that Milagros Vega was the worst to deal with vey unsatisfactory I will never use u haul again

VINCENT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
4.0

I would especially like to highly recommend Tactile moving. They were kind, patient, and informative. They took their time and reassured me when I was nervous. They made sure everything was in good condition. They have a special way with customers and would recommend them to my friends. I forgot my keys and they waited til I got them.

Peg U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine S. 
Clasificación:
5.0

Trailer towed very well, tires held air, straps held the car like they were supposed to and lights went blinky-blinky. What more could you ask for in a trailer.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHINAITHA M. 
Clasificación:
1.0

YOU PROVIDE NO COMMUNICATION AND YOUR WEB SITE WOULD NOT ALLOW ME TO CHANGE THE DELIVERY DATE. I CALLED MULTIPLE TIMES AND CUST SERVICE COULDN'T EITHER. THEY WERE OF NO ASSISTANCE THROUGHOUT THE WHOLE PROCESS. IF I CAN DISPUTE/REDUCE THE FEE YOU'VE CHARGED MY CREDIT CARD I WILL. BOTH UBOX LOCKING MECHANISMS WERE BROKEN AND BROKEN DOWN PIECES OF SHIT

Stephen H. 
Clasificación:
5.0

The young man (Kyle) I think his name is was professional, courteous, and helpful, plus provide education of how to transport or drive my Uboxes and taking turns/corners. He was highly friendly, but professional. Kudos to him. Thank you and pardon I did not remember your name.

Deborah C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAKOTA H. 
Clasificación:
5.0

Employee Jeff Green went above and beyond

Carolyn R. 
Clasificación:
5.0

Great customer service and very fast service,thank you.

Victor P. 
Clasificación:
3.0

It took me almost an hour to get out of here with the truck I reserved even after doing the checkin process on my phone. We first bought packing supplies and had to wait for 15 minutes for an employee to check us out. Then they had to manually add each item number which took forever. Added in with the glass dividers which forced you to pass every item back and forth over this stupid thing. I told her I was getting a truck but opted to check in online. She said nothing to me. We find the truck, it's clean but has an off odor. After we enter the truck info the app asked for references, a lease agreement or employment contacts. Why wouldn't it ask for this when I first setup the reservation? Then I had to go back in the store and get the keys and the employees had no idea what I was talking about. I said I just need the key for truck #______ here's my reservation. And they kept saying no you have ti make a reservation all the trucks are booked…. I know I made a reservation it's right here. This all are about an hour of the 8 that I booked.

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHINAITHA m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgina H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

KATYNA N.  |  First Impressions 
Clasificación:
5.0

I like the alarm feature. It notified me when I checked out that my door wasn't closed good. That could have been a problem if I didn't know.

FRANK M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara Jo P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C.  |  Overall Experience 
Clasificación:
5.0

Great Service

Stella S.  |  First Impressions 
Clasificación:
4.0

I arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.

Anna D.  |  Online Move In 
Clasificación:
5.0

Service is quick and easy. The staff is professional and friendly, very helpful.

Terri J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincet C.  |  Overall Experience 
Clasificación:
5.0

Patricia was excellent...... Very friendly and professional👍👌

victorine j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sonia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leana R.  |  Overall Experience 
Clasificación:
1.0

It took over an hour to get a unit after I showed my confirmation information…

PATRICIA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO B.  |  Overall Experience 
Clasificación:
5.0

A very pleasant experience. If I ever need storage again, Uhaul is my go to place. Service was exceptional.

PEARLENE W.  |  Overall Experience 
Clasificación:
5.0

I have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.

maureen d.  |  Overall Experience 
Clasificación:
5.0

Visited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.

Melodie B.  |  First Impressions 
Clasificación:
5.0

This facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.

elizabeth s.  |  Overall Experience 
Clasificación:
5.0

Experience was great

krystal w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Like it

Doris P.  |  First Impressions 
Clasificación:
4.0

There were people blocking the entrance, they were rude, but the guy at the desk was great.

Billy L.  |  Online Move In 
Clasificación:
5.0

Servicio al cliente de excelencia. Employee was friendly and courteous.

ALBERT P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiera C.  |  Online Move In 
Clasificación:
4.0

Got locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.

JOHNNY O.  |  Overall Experience 
Clasificación:
5.0

Peefecto

HECTOR T.  |  First Impressions 
Clasificación:
5.0

Staff was extremely friendly and accommodating

david P.  |  Overall Experience 
Clasificación:
5.0

The facility was even better then expected. Very satisfied

Jerome H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANTEL R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  Overall Experience 
Clasificación:
5.0

Patricia is always very helpful

shauna s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D.  |  First Impressions 
Clasificación:
5.0

I liked everyone that worked there. They were knowledgeable and helpful.

Julie L.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful, friendly, and knowledgeable.

WILLIAM H.  |  Overall Experience 
Clasificación:
4.0

Moving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me

Shari R.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

NELSON P.  |  Overall Experience 
Clasificación:
5.0

Your staff was very polite and always helping me out when they had the opportunity and it's because of this that i will always use U-Haul

EDEVILO V.  |  Overall Experience 
Clasificación:
5.0

Easy moving process due to the wonderful staff

Mamie D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Latasha R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to work with the staff at this location, I'll miss making my monthly payments! Lol. Happy storage!

RANDY S.  |  Overall Experience 
Clasificación:
5.0

Xavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn't lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.

ALIXANDRA F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Helena M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance M.  |  Overall Experience 
Clasificación:
1.0

The only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .

Bryce P.  |  Overall Experience 
Clasificación:
5.0

Wonderful layout, full drive in access for climate controlled units WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building

Stephen W.  |  Online Move In 
Clasificación:
3.0

Customer service needs work!

DENNIS N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiana T.  |  First Impressions 
Clasificación:
5.0

Very nice facility, clean, and convenient. I highly recommend this facility.

Jan P.  |  First Impressions 
Clasificación:
5.0

I would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.

Angela D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javyan S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dyniesha D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

CHANTEL R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Theresa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  First Impressions 
Clasificación:
5.0

Great experience 👍

Willie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William K.  |  Overall Experience 
Clasificación:
5.0

I appreciated the Manager 's professionalism and helpful ways when she was asked. Her first name "Patricia" same as mine and after having a storage unit for around a year, she had not changed when I encountered her.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

Very Nice and Clean, Personal very nice!

Ed B.  |  Overall Experience 
Clasificación:
5.0

Myrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!

KAREN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Handel D.  |  Overall Experience 
Clasificación:
5.0

I used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .

manoj s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alecia m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gisel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G.  |  Overall Experience 
Clasificación:
5.0

Location, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I'm using this location.

Justin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Handel D.  |  First Impressions 
Clasificación:
5.0

Todo excelente

Soddey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

Manager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso 100% recomendado.

Jose D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexus D.  |  Overall Experience 
Clasificación:
5.0

Process was very simple and quick. Employee with brown hair was very friendly.

Asia N.  |  First Impressions 
Clasificación:
4.0

Thank you for the storage accommodations and professional customer service at this Sanford location Patricia!

Kia H.  |  Overall Experience 
Clasificación:
5.0

Very nice facility. Very convenient to pull in the garage type to load and unload.

Esther E.  |  First Impressions 
Clasificación:
3.0

You need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!

Ronald R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yariela F.  |  First Impressions 
Clasificación:
5.0

Friendly people and a nice facility

Ken R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHANTEL R.  |  Overall Experience 
Clasificación:
3.0

The uhaul facility was clean however the storage area had a very very bad odor. I mentioned this to the store clerk and he explained they can't locate were the smell is coming from. It was so bad it was making some of the moving people with me sick to their stomach. Other than that the service was good but they informed me I would receive a receipt in my email and I never got it. I request for a printed receipt but was refused that which was odd because they gave me a receipt when I first obtained my storage and the truck. Sincerely Lashanda Saunders

LASHANDA S.  |  First Impressions 
Clasificación:
4.0

Move.in date was 7/30/21 not 7/29/21; otherwise good experience at this location. ¡Gracias!

Kia H.  |  First Impressions 
Clasificación:
5.0

I met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.

Crystal S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

Rafael fue muy amable y Charlie también.👍

CARLOS C.  |  First Impressions 
Clasificación:
3.0

I was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.

TODD F.  |  First Impressions 
Clasificación:
4.0

Very helpful every step of the way and pleasant every time.

Tykeshia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee D.  |  First Impressions 
Clasificación:
5.0

The staff at this facility are awesome!!! Always ready to help.

Renee D.  |  First Impressions